Fifth Third Bank

[redacted],Can you reach out to the customer and get a previous address as well as determine if it’s under a different name?  I’m unable to locate the customer with the info provided.

October 2, 2014 [redacted] 
[redacted] Re:[redacted] Dear Mr. [redacted], We received a copy of your complaint filed with the Revdex.com, regarding the overdraft transfer fees assessed to your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience. Overdraft protection automatically transfers funds from a Fifth Third Bank savings account, credit card, or equity line to cover items that overdraw your checking account. With overdraft protection, we charge a reduced transfer fee of $[redacted] for each transfer versus a higher overdraft fee of $[redacted] or $[redacted] for each posted item that overdraws your account. While researching your concerns, we contacted the [redacted] Financial Center Manage (FCM) to determine if he recalled the conversation referenced in your complaint. Unfortunately, the FCM did not remember speaking with you. However, the FCM reiterated that customers are provided with the information noted above regarding overdraft protection for their checking accounts. Please be aware that your savings account ending in [redacted] is connected to your checking account as overdraft protection. Many of our customers appreciate the added feature of overdraft protection. On August 18, 2014, the beginning balance for your checking account was $[redacted]. Four (4) transactions totaling $[redacted] posted to your account. Therefore, your ending account balance was negative ($[redacted]). Due to insufficient funds, an overdraft protection transfer from your savings account was initiated for $[redacted] and posted to your checking account the following day. On August 20, 2014, the beginning balance for your checking account was $[redacted]. One (1) item for $[redacted] posted to your account. Therefore, your ending account balance was negative ($[redacted]). Due to insufficient funds, an overdraft protection transfer from your savings account was initiated for $[redacted] and posted to your checking account the following day. On August 20, 2014, the beginning balance for your checking account was $[redacted]. An online bill payment for $[redacted] posted to your account. Therefore, your ending account balance was negative ($[redacted]). Due to insufficient funds, an overdraft protection transfer from your savings account was initiated for $[redacted] and posted to your checking account the following day. We sympathize with the difficulties you have encountered regarding your checking account. Therefore in the interest of customer service, the previously assessed dormant account fee of $[redacted] and overdraft transfer fees totaling $[redacted] were reversed and credited back to your checking accounts accordingly. In addition, a copy of our Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards booklet is enclosed for your reference. Pages 3, 13 and 14 provide more information in regards to overdraft protection. Mr. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You were a valued customer and we hope that you will consider the Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at [redacted] 
[redacted] Sincerely, [redacted]Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: Rules and Regulations booklet

[redacted]Date: April 29,
2015 Account: [redacted]Re: Vehicle Installment LoanDear [redacted]:We received a copy of the complaint recently
filed with the Revdex.com, regarding the title for your vehicle
installment loan. We appreciate...

the time you have taken to document your
thoughts and concerns. Please be assured that Fifth Third Bank takes your
feedback seriously, and I appreciate this opportunity to respond to your
concerns.Your comments expressing less than quality
customer service are very concerning and I have made the relevant parties aware
of this situation. On behalf of the Bank, I would like to apologize for any
inconvenience this issue has caused you. We strive to provide professional and
accurate information to our customers in as timely a manner as possible and we
sympathize with the difficulties you encountered.On December 26, 2014, we received your payoff
for your vehicle installment loan in the amount of $14,357.66. Following the
payoff, instructions were automatically sent to our title vault to release the
lien and mail the title to you. I have confirmed with our title department that
your title was mailed to you on December 30, 2014 to [redacted]. Because you never received the title, we requested
a release of lien on April 22, 2015. The release of lien was mailed the next
business day on April 24, 2015, to [redacted]. To obtain a duplicate title, you must request it through your local
Bureau of Motor Vehicles by providing them the Release of Lien. On behalf of
the Bank, I apologize for any inconvenience or concern this may have caused
you, as it was not our intention to cause you any undue hardship.I understand your frustration when this
situation occurred and we appreciate your patience while we resolved this
matter. You were a valued customer and we hope you will consider Fifth Third
Bank for your future financial needs. If I could be of further assistance to
you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,
[redacted]Consumer
Resolution Specialist Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
FIfth Third Bank assured me in a letter dated August 15, 2014 (attached) that no impact was made to my credit report for any agencies.  This, as is typical with Fifth Third Bank, was incorrect information.  Upon an attempt to refinance, it was noted that Fifth Third reported late payments to all three credit reporting agencies, even though Fifth Third admitted the error was on their part and no late payment existed.  This impacted my credit score, lowering it below a threshold and raising interest rates.  I was unable to refinance and this delay has cost me money, time, and further frustration -- none of which is my fault.  Fifth Third employees are rude, unhelpful and do not return phone calls in a timely manner.  I have been routinely offended by their curt nature and failure to admit mistakes.  I do expect compensation for the error on Fifth Third Bank's part that cost me over two months in lower mortgage payments and my time spent on the phone walking them through their own issues.  Fifth Third demands compensation for late payments and mistakes on the part of their customers, but does not own up to their own mistakes other than a half-hearted apology in writing.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 15, 2014
[redacted]
Re: Mortgage Loan XXXXXX[redacted]
Dear Ms. [redacted],
We
received a copy of the rebuttal you filed with the Revdex.com
regarding your mortgage loan. We appreciate the time you have taken to share
your additional thoughts and concerns and we sincerely apologize for the
frustration you have experienced regarding this matter.
Once
your additional complaint was received, we reviewed the information being
reported to the credit reporting agencies for your mortgage loan. According to
your complaint, you did not receive the Annual Escrow Account Disclosure
Statement that advised you that your mortgage payment was increasing to
$[redacted] effective June 1, 2014. We received your payment of $[redacted] on June
13, 2014. However, this payment was not sufficient to cover the amount due for
June which resulted in the payment being returned to you.
Because
you were unaware of the adjusted payment amount, the decision was made to
remove the late payment being reported for the June 2014 payment. Please allow
approximately thirty (30) days for the credit bureau agencies to update their
reporting. You may present this letter as proof of the update should you apply
for additional credit within the following thirty (30) days.
If you would like to contact the credit bureaus directly, contact
information can be found below:
Please
be aware that your escrow account is analyzed every April. At that time, we
will estimate your insurance and tax payments for the following year in order
to calculate the funds needed in your escrow account to make these payments.
When the escrow analysis is complete, we mail you an Annual Escrow Account
Disclosure Statement, which details the results of our analysis including any
escrow shortage or overage that might occur. If an escrow shortage exists, you
may pay for the total shortage amount by the due date indicated on the Annual
Escrow Account Disclosure Statement or the shortage will be collected as part
of your overall monthly mortgage payment. Therefore, you must review this
statement to determine if your monthly mortgage payment has been adjusted.
Ms. [redacted],
 we appreciate the opportunity to resolved this matter for you and I apologize for
any inconvenience you may have been caused You are a valued customer and we
sincerely hope you will allow Fifth Third Bank to service your financial needs
for many years to come. If I could be of further assistance to you please
contact me directly at [redacted].
[redacted]
Consumer Resolution Specialist Office of the
President
Pc: Revdex.com

After reviewing the customer’s most recent comments, we believe we have fully addressed the customer’s concerns in our prior responses. Because no new information was provided, we will not be sending any additional written response. Please update your file as needed. The bank's previous responses to [redacted] are attached. Thank you, Alison SCustomer Care Team SpecialistOffice of the President | Fifth Third Bank

I can provide document that proves contrary to 53 bank findings... Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted]       Date:             January 11, 2016       Account:                [redacted]       Regarding Your...

Checking AccountDear [redacted]: We received a copy of the complaint filed with the Revdex.com concerning a recent deposit made at a Fifth Third Automated Teller Machine (ATM). We appreciate the time you have taken to document your thoughts and concerns regarding this matter.We would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concerns. We strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standard. Per your complaint, on December 28, 2015, you made a $670.00 check deposit into an ATM located at our [redacted] Banking Center. While the transaction was still being processed, the ATM shut down. When the machine came back online, your card was not returned and your checking account did not receive the credit for the $670.00 deposit. According to the manager from the [redacted] Banking Center, your card was retrieved from the ATM and given back to you on December 30, 2015. Also on December 30, 2015, a dispute was filed for deposit transaction. We began an investigation and on December 30, 2015, your checking account was given provisional credit of $670.00 while we researched your dispute. The investigation into this matter is still ongoing. We will have a final determination no later than February 12, 2016. If the ATM dispute is found to be in your favor, the $670.00 credit will remain in your checking account. If your dispute is denied, the $670.00 credit will be removed from your account. You will receive notification from our disputes department as soon as their investigation is finalized.  It was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed this matter. I would like to assure you that we are diligently researching your claim and using every resource to finalize your dispute as quickly as possible. We value your relationship and look forward to fulfilling all of your financial needs for years to come. If I could be of further assistance to you please call me toll free at ###-###-#### or directly at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Lisa S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I have requested, and await, a breakdown of the final payoff from 5/3 Bank.  The letter attached in response to this Complaint states that 5/3 Bank accepted a "final payment" of $3996.01 on October 5, 2016.   I have not yet received a breakdown of the fees and charges on the payoff to know whether it is correct.  [redacted] has not yet received the consumer's equity of over $7000.00 to pass onto the Estate.  It's been 10 days since 5/3 Bank received payment.Likewise, while the situation was resolved, it took lawyers, a string of phone calls, and everything and anything short of filing a lawsuit and temporary restraining order to have the vehicle returned.  5/3 Bank can take the position that the payment was received after the reposession had been ordered - that is fine. However, it is 5/3 Bank that called me, the Administrator, on 9-19 threatening the car would be repossessed *if* immediate paynment was not made.  Payment was in fact made immediately, and 5/3 Bank executed its threat - reposessing the car.  It should not be on the consumer to have to jump through the hoops I jumped through to expose the deficiencies in 5/3 Banks checks and balance process - how many other customers have been threatened with repossession only to make the payments, and have their car repossessed anyway.  How many veterans have had cars repossessed.  It makes one wonder.It was not until I filed a complaint with the [redacted] and got legal counsel involved that 5/3 Bank cared to discuss resolution.  The prior week I had been told, rudely, and repeatedly, too bad.  Pay off the loan and the repo fees, and, drive to Cincinnati, 2 hours away, to pick up the car.  (Mind you, a car that needed new rear tires and was not safe to drive such a distance.)  They took the car to Cincinnati, and only sent the notification letters well after I had filed my complaints, and well after I was told I would not get said letters, and 5/3 Bank would not tell me where the car was located.  Imagine requiring a distraught family member or loved one to spend 4 hours traveling to pick up their vehicle, which was not in arrears, and had been wrongfully repossed.  I wonder how many people in distress, over the death of a loved one, are subject to 5/3 Bank's repossession tactic within 30-60 days of a consumer death - despite being involved and aware of the process the entire time.  Zero tolerance, understanding and cooperation.   Threats, rude phone calls, and delaying tactics were what I was met with.  Only when threatened with [redacted] complaints did the bank care to do *anything* to resolve this matter.   5/3 Bank's behavior definately made a sad and stressful situation bubble up to a boiling point.  I spent an entire week of my time trying to resolve this issue - and should be sending 5/3 Bank a bill for my time as well.I am not satisfied at all with 5/3 Bank.  Just because they returned the car, that they wrongfully repossessed, does not account for the abhorable treatment of a customer who has recently passed away.  It was only after considerable time, stress, money and absolute aggravation that this issue was returned to the way it was before 5/3 Bank screwed it up in the first place.And I still don't have payoff information and have no idea what the Estate paid to 5/3 Bank, 12 days *after* 5/3 Bank received its payment in full.
Regards,
[redacted]

[redacted] Date: May 14, 2015 Account: [redacted] Re: Forced Placed Insurance Dear [redacted]: Thank you for the letter you sent to the Revdex.com concerning your installment loan and the insurance that was place on the loan....

We appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your installment loan. It was certainly not our intention to cause you any hardship. Please be assured we have researched this matter fully as you have requested. When you obtained a vehicle loan with Fifth Third Bank, you provided insurance information. That information was used to temporarily update our records. But since it was not the original, you were requested to send Fifth Third Bank a copy of your actual policy. Fifth Third Bank sent you notification on November 25, 2014 requesting that information. A second notice was sent to you on December 15, 2014 informing you that we had not received the information requested. Within that letter we stated we needed proof of insurance within twenty (20) days to avoid the purchase of a policy to protect our interest in the collateral. A final notice was sent on January 8, 2015 informing you that you had not provided the necessary information required. You had ten days to provide us with the information, if not; we informed you that we would purchase the insurance and charge the cost to you. I have included copies of all three correspondence sent for you to review and keep for your records. On April 28, 2015, we received notification that proof of insurance was received. The forced place insurance is now cancelled and your payment will revert back to $177.53. Your next payment is due May 20, 2015. I have contacted our BillPayer Department to issue a refund for the three months that your payment was debited for $370.75. The amount, $579.66, will be sent back as an ACH transfer to your account the funds are drawn out of for your payment each month. The amount of $579.66 represents the additional $193.22 that was withdrawn from your account for three months prior to Fifth Third Bank obtaining copies of your insurance information. I can understand the frustration you had with the phone calls that you placed to Fifth Third Bank. I know that you were transferred to different individuals to assist you in obtaining information about your loan. I apologize for the time that you spent, but hope that you now have the information that you requested as well as the funds back for the three months of higher payments.We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at 513­358-7100, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,-4 •[redacted]Customer Resolution Specialist Office of the PresidentEnclosures: (3) Insurance letters

[redacted] Date: January 11, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning a...

returned deposit item and the available balance on your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, I would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that we have contacted the relevant parties and passed on your concerns. On November 16, 2015, you deposited a check in the amount of $1,950.00 into your checking account ending in [redacted]. Unfortunately, those funds had not been verified or collected at that time. Although we work diligently to prevent fraud perpetrated against the Bank and all of its depositors every day, Fifth Third must also respect certain transactions initiated and requested by our customers. On November 19, 2015, the beginning available balance in the checking account ending in [redacted] was positive $93.75. Two (2) items totaling $2,043.75 posted to the account including the returned deposit item of $1,950.00, which was returned unpaid as Altered/Fictitious. Due to this reason, a return deposit item fee of $15.00 was assessed to the account that also posted on that same day. In addition, an online transfer from your savings ending in 7331 for $107.10 posted as a credit to your account that day. The ending available balance on November 19, 2015, was negative (-$1,857.90). The check in question was discovered to be counterfeit and Bank Protection became involved and placed a hold on your account on December 30, 2015, in the amount of $500,000.00. The hold amount of $500,000.00 is only a temporary hold and used by Bank Protection to secure the account. The reason that your available balance is showing as negative ($502,384.57) is due to the $500,000 hold. Once the hold is removed, your available balance will be updated. The hold will be removed between day twenty five (25) and day thirty (30) and the account will be charged off for $2,384.57. Please be assured that it is not our intention to cause you any undue hardship and we are very sorry for the difficulties you have experienced. If you would like to contact Bank Protection directly, they can be reached at ###-###-####, Monday through Friday, 8 a.m. to 7 p.m., Saturday, 8 a.m. to noon, ET. Please reference case # C1512746635. [redacted], we strive to provide professional and accurate service to our customers and I am sorry if that has not been your experience. You are a valued customer and we look forward to serving your financial needs in the future. If I can be of any further assistance please contact me at ###-###-#### or toll free, ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President Pc: Revdex.com Enclosure: Statement

[redacted] Date: January 4, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning the hold placed on your deposit. We appreciate the time you have taken to express your concerns regarding this matter. As stated in the letter sent to you on December 14, 2015, the remaining funds from your deposit were available as of December 14, 2015. I have enclosed the previous response for your review. Our records show that you purchased a cashier’s check in the amount of $18,795.05 on December 14, 2015. [redacted], please be assured that it was not our intention to cause you any hardship. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at [redacted], or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President Enclosures: Previous Correspondence dated December 14, 2015

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Hi,
Prior to opening the account I asked what the requirements were and was told I needed 5 debit transactions and a $5000 deposit by the end of the 2nd statement closing. I asked multiple times if I would receive the bonus and was told "yes, you've met the requirements and need to wait until 60 days had elapsed" If someone told me I needed a $5000 average daily balance instead, I could have easily deposited $100k to bring my average balance up. But since I was told to just wait until the time had elapsed to receive the bonus, I did no such thing. As a brand new Fifth Third customer who was looking to build a long term business banking relationship, this really puts a bad taste in my mouth and I'm reconsidering that relationship completely. I would hope you'll still honor the bonus as a goodwill gesture and to facilitate a long-term relationship with Fifth Third, especially  since the confusion was generated by Fifth Third.
Regards,[redacted]

[redacted] Date: June 28, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, regarding the overdraft fees assessed to...

your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience these matters may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawn. We do not assess overdraft fees on pending transactions. Per item overdraft fees will not be assessed if your account is overdrawn by less than $5.00. The amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) months. For the first overdraft occurrence, you will be charged $25.00 per item. For each additional occurrence, a $37.00 per item fee will be assessed. We process transactions at the end of each business day and do not process transactions on Saturday, Sunday or Federal Holidays because they are not considered business days. Transactions that post to your checking account are processed in the following order: 1. Credits and deposits made prior to the end of day cutoff time (according to our Funds Availability Policy) 2. ATM transactions and debit card transactions in the order they took place 3. All other debits including checks, electronic bill payments, in the order of highest amount to lowest amount 4. Fees and service charges in the order of highest amount to lowest amount Please note that this posting order may change due to circumstances beyond the Bank’s control, such as changes or disruptions in network processing or processing delays by a third party. Pages 11 through 13 of the included Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards booklet contains more details about the Bank’s overdraft policies. On June 17, 2016, the beginning balance for your checking account was $31.77. We received your cash deposit of $605.00 and the full amount was made immediately available. One (1) online transfer and nine (9) electronic payments totaling $1,010.68 posted to your account in the order explained above. Therefore, your ending account balance was negative ($373.91) with the last eight electronic transactions contributing to the overdraft occurrence. Due to insufficient funds, eight (8) overdraft fees totaling $296.00 were assessed to your account and posted the following day. On June 20, 2016, the beginning balance for your checking account was negative ($373.91). Two (2) Automated Teller Machine (ATM) deposits totaling $180.00 posted to your account. In addition, a reversed overdraft fee for $37.00 was credited to your account. The overdraft fees assessed the previous day and three (3) transactions totaling $387.66 posted to your account. Due to insufficient funds, an overdraft fee of $37.00 was assessed to your account and posted the following day. It is important to ensure that your checking account has sufficient funds to cover the transactions you have authorized. However, we sympathize with the difficulties you have encountered regarding your account. Therefore, overdraft fees totaling $222.00 have been waived and credited back to your checking account within the last month. Therefore, we are not willing to reverse any additional overdraft fees at this time. Copies of the overdraft notices sent for the days noted above are included for your review. I have also included a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the future. Information regarding overdraft coverage options is also provided on the enclosed document. Please feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guide. I would be happy to assist you. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at (###) ###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S.Office of the President Enclosure(s): Rules and Regulations booklet, Overdraft notices Pc: Revdex.com

Per phone call from [redacted]:  The business has resolved my complaint.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: January 20, 2017 Account: [redacted]Regarding Your Mortgage Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding...

your mortgage account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We received two (2) payments for your mortgage loan in December 2016. The payment we processed on December 1, 2016, covered the payment due for December 2016. The payment we processed on December 5, 2016, covered the payment due for January 2017, causing the account to be paid one (1) month ahead. I confirmed that you do not utilize Fifth Third Bank’s automatic payment service, Auto BillPayer. Fifth Third Bank does not automatically initiate payments on your behalf. If you utilize automatic payments, it is through a non-Fifth Third Bank service. You contacted the Bank on December 7, 2016, to request the extra payment be returned back to you. When an overpayment on a loan or mortgage is requested to be sent back, the Bank waits ten (10) business days before creating a check to ensure the payment is not returned for any reason. Ten (10) business days from the date of the refund request was December 21, 2016. Unfortunately, we did not create the check until December 23, 2016, which was mailed to you the next business day on December 27, 2016. I am sorry for the distress that the delay in returning the check to you caused. Please be assured that I have forwarded this situation to the relevant Bank personnel. While there was an additional two (2) business day delay in creating the refund check, the Bank did not cause the double payment. For this reason, we are unwilling to provide you with financial compensation as requested. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

[redacted] Date: September 18, 2015 Account: [redacted] Regarding Your Credit Card Account Dear [redacted]: We received a copy of your rebuttal complaint filed with the Revdex.com, concerning your Fifth Third Bank credit card. We appreciate the time you have taken to bring this matter to our attention. I appreciate you providing a copy of the Real Life Reward promotion for 8,000 reward points. I forwarded a copy to our Bankcard Department for further research, and a total of 8,000 reward points have been credited to your credit card account ending in [redacted]. We strive to ensure that we properly process Real Life Reward promotions. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. It was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered regarding this account. We believe your issue was resolved accordingly, and I hope that this letter will meet your satisfaction. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although the letter explained when and how I will be charged for since that helped me out for paying fees with them, since I have more than one bank account with Fifth Third, they failed to give me any other options such as checking and/or savings accounts with lower or no fees and Fifth Third is not being competitive with other banks such as [redacted], which offers no fees with checking and savings, no matter what your income is and if you are a student or not. I will keep at least one bank account and the credit card account open with Fifth Third for several months and years since I do have my employer making a direct deposit with my Fifth Third account. I have already opened an account with [redacted] and since they offer a debit [redacted] with it, I may close at least one bank account with Fifth Third soon, especially the one that goes with the debit [redacted] and use the [redacted] debit [redacted] instead. Please reconsider offering customers more options soon with lower fees and since anytime a bank customer thinks he or she is treated unfairly, that is when they tend to leave that bank in several months or years and go to another bank. I will go to a Fifth Third bank branch in several months and explain which accounts I would like to keep open and which ones I don't want to keep open since I hate for more fees for more than one checking accounts and fill out a form there. The reason is you offer student discounts, but since it doesn't take as long to get a CDL as it does with college degree, I may not be a student longer for now. Thank you and have a great day. 
Regards,
[redacted]

Attached please find the response mailed to the customer today. Thanks.March 6, 2015 [redacted] [redacted] [redacted] Re: Mortgage Lien Release Dear [redacted]: We received a copy of the complaint you filed with the Better Business...

Bureau, concerning your mortgage lien release. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We have submitted a lien release for your mortgage loan to [redacted]. The lien release also included the necessary Power Of Attorney document for [redacted]. I apologize for any inconvenience you experienced regarding this issue. If you discover that there are additional issues with the title paperwork for your property regarding Fifth Third Bank liens, please feel free to contact me directly. As I mentioned on the phone messages I left for you, I was able to track the delivery of the lien release. The lien release was received by the [redacted] Registry Department on February 26, 2015. We appreciate your patience while we researched this matter. If I can be of any further assistance, please contact me at [redacted], or toll free at [redacted]. Sincerely, [redacted] Senior Consumer Resolution Specialist Office of the President PC: Revdex.com [redacted] 
[redacted]