Fifth Third Bank

[redacted],We have decided not to respond to the customer because we have already addressed her concerns. Also, the customer does not have a new complaint and is not asking anything more from us at this time.Thanks,Adam P.Consumer Resolution SpecialistFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### | Fax: ###-###-####Email: [redacted]

[redacted]
Date: July 31, 2015 Account:      [redacted] Account:      [redacted] Regarding Your Accounts Dear [redacted]: We received a copy of the letter you sent to the Better Business...

Bureau regarding your savings accounts. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.According to our records, your Maxsaver savings account and your Business Savings account were closed and placed for collections efforts on June 29, 2009. Due to the transaction activity in each of the accounts, the accounts were also reported to a consumer reporting agency called Early Warning Services (EWS) in June 2009. Early Warning Services may report the account activity for up to seven (7) years. If you would like to dispute the information that Early Warning Services is reporting, they can be reached at ###-###-####. For additional information regarding Early Warning Services, you can also visit them online at www.earlywarning.com.[redacted] if I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Adam P. Office of the PresidentPc: Revdex.com

[redacted] Date: January 19, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com concerning your installment loan. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On November 20, 2015, we confirmed receipt of the payoff payment that was posted to your installment loan with an effective date of November 20, 2015. Since that time, you should have received our notification letter confirming that your loan has been paid off and closed with a zero balance owed. After a loan is closed, we wait ten (10) business days before issuing refunds for any overpayments made to the loan. We do this to ensure that no accounting errors have been made prior to releasing refund checks. I apologize if you were told otherwise. On December 8, 2015, we issued a check in the amount of $13.23 for an overpayment from the payoff payment received. The refund check for $575.00 for the additional payment drafted by Auto BillPayer should have been issued to you and mailed on December 8, 2015, as well. However, due to a processing error, the refund check for $575.00 was not sent until December 18, 2015. We regret the inconvenience this may have caused you. However, we are unwilling to provide you with compensation, as you have requested. Thank you for your patience while waiting for a response. We valued your business and we hope you will consider using Fifth Third Bank for your financial needs in the future. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The file attachment was unreadable (not a valid .pdf).  Furthermore, I contacted the City/County of [redacted] for verification but they have no record of receiving either the alleged recording fee or of the release of the mortgage lien on my home.
Regards,
[redacted]

[redacted] Date: August 31, 2016 Account: [redacted] Regarding Your Fifth Third Bank Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your...

mortgage loan. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On July 9, 2014, you applied for a mortgage loan utilizing your property at [redacted], [redacted], [redacted] as collateral. Your mortgage refinance was approved, with your first payment scheduled for October 1, 2014. The parcel number for this property is [redacted]. Our research has confirmed that the Bank has paid your property taxes, with the most recent payment being made to [redacted] County on July 8, 2016. The next tax payment is scheduled for March 1, 2017. In your complaint you state the parcel number associated with the delinquent property taxes is [redacted]. Please note, our research was unable to locate a mortgage loan and/or an escrow account for the property located at [redacted], in [redacted], [redacted]. Therefore, the Bank is unwilling to reimburse you for property taxes and penalties associated with this property. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com

Please find attached our two prior responses to our customer. The customer has not provided any new information regarding his checking account. Our position on this matter has not changed. Thank you.                Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####

[redacted] Date: November 2, 2015 Account: [redacted] Regarding Your Fifth Third Bank Platinum [redacted] Dear [redacted]: We received a copy of your rebuttal complaint filed with the Revdex.com, regarding your Platinum [redacted] benefits. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the response conveyed to you in our previous letter sent to the above address on October 21, 2015. Our position on these matters has not changed. For additional clarification, when the Bank eliminated the rewards program on the Platinum Card, existing Platinum cardholders were allowed to retain the reward benefits that were previously offered on that product. If you are interested in the rewards offered on the Real Life Rewards Credit Card, you will need to apply for that Card. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President PC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Fifth Third Bank is skirting the issue.  The bank representative knowingly and intentional set the checking account up with not enough funds (Set up with $500 instead of the $1,000 required) so that it would not be eligible for the $400 Bonus offered. They then opened a savings account with the remaining of the $14,500 I deposited which was not even needed to qualify for the bonus.  Another $500 and then some could have easily been deposited into the checking to meet the requirements for the $400 Bonus.  They could have just deposited the entire $15,000 into checking and not opened the savings as it WAS NOT NEEDED to QUALIFY.The reason the checking account was opened was to qualify and receive the $400 bonus.  I deposited $15,000 with this bank to open up a checking account and qualify for the Bonus.  They set the account up incorrectly not me.  The bank used this money for over 5 months to make the bank money and now they want to renege on their offer because they set it up incorrectly.  Then they want me to pay an additional $50 per account to close each!  This is not right.This is wrong and they need to stand behind the offer due because their bank representative did not setting the account up correctly.This bank has had many lawsuits they paid out.  There is a reason.  Not a reputable bank to deal with as they have shown again.  If you google online there are over 500 some complaints against this bank.  Very sad.  I should have done my due diligence first and opened an account with Chase or Bank of America.  There is a reason they have so many locations all over and not just a few here and there.Please assist in correcting this wrong and requesting the bank to deposit the $400 Bonus into the checking account .  This is the banks error not mine. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  While I do appreciate the bank writing a response, it does not indicate why they feel the need to treat their customers with such disrespect. A grace period is just that. A grace period. There should be NO harassing phone calls during such a time. The people calling were very unprofessional, degrading, and condescending.  My wife, being seve monthspregnate at one of the times was harassed by an agent from their caller division, and really upset her. The payment was due on the 8th, and the calls (there was a total of 6 made that day) on the 9th by the guy were very rude to her. I ended up going to the branch that afternoon and demanded to know why they were treating my wife so poorly on thephone. No manager, but a teller aided me and told me this would never happen again. Well, it did. And that's why I wanted this loan paid off, and be done with it. During my last visit to the fifth third bank near [redacted], I was just totally dumbfounded as to how the branch manager treated me and his tellers. The customer in front of me, had an issue. The teller asked the manager for assistance, and he said he was busy activating someones card. She had to walk around, and go to himto get this customer taken care of. Then it was my turn. I asked to see the same manager so that I could pay off  my wife's loan, and the same result occurred. The manager once again was called, only for him to again remind the teller he was "busy". He was not with any other customer, and was just sitting at his desk starring at his computerscreen. The teller did her best, working with other tellers to figure out how to pay my loan off. About 6 minutes later he walked up to the teller, and whispered something to her about the process, then disappeared. Never once asked me how my experience was, never said a word to me. I am glad my loan is paid off, as this is by far one of the worstbanking experiences I've ever had to deal with in my life. I will not ever return, nor do business with fifth third again. 
Regards,
[redacted]

[redacted] Date: December 2, 2016 Account: [redacted] Regarding Your Mortgage Loan Account Dear [redacted]: We received a copy of your complaint filed with the [redacted]...

and the Revdex.com (Revdex.com) regarding your mortgage loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration and difficulties you experienced regarding your recent escrow analysis. Enclosed is a copy of our previous correspondence dated November 23, 2016, regarding this matter. We confirmed that your insurance payment was listed twice. The analysis has been corrected and a $359.63 surplus was sent to you in the form of a check on November 18, 2016. An additional surplus of $27.30 was spread out over the next twelve (12) months per the November 21, 2016, analysis. You mentioned in your complaints to the [redacted] and Revdex.com that the Bank was holding more than two (2) months of escrow payment in your escrow account. Please be advised that the Real Estate Settlement Procedures Act (RESPA) allows the Bank to maintain an escrow cushion equal to two (2) months of escrow payment minus any Private Mortgage Insurance (PMI) payments. This means that if the projected monthly escrow balance falls below the cushion amount at any time during the twelve (12) month analysis period, there is an escrow shortage. This does not mean that the balance in the escrow account cannot exceed the cushion amount. It is likely that in the process of collecting the funds needed to pay the escrow obligations, the escrow balance will exceed the minimum cushion amount. I was able to review your phone calls to our Customer Service Department, and verified that you attempted to explain the duplication of your homeowner’s insurance on multiple occasions. However, the agents you spoke to did not appear to understand that the estimated second (2nd) insurance payment was contributing to the escrow shortage. I am very sorry for the distress and inconvenience this caused you. Please be assured that I have forwarded this information to the relevant Bank management. We appreciate your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customers. However, I cannot inform you of specific internal corrective actions that may be taken to resolve this matter. Please be advised that representatives in our Customer Service Department are not required to provide their last names to customers. However, they do have an employee identification number they can provide instead. Additionally, our Escrow Department does not have customer service employees available to speak to customers. Customers can speak to an employee in the mortgage area of our Customer Service Department, who can communicate requests to the Escrow Department. Please feel free to contact me directly if you experience escrow issues in the future. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H. Office of the President Pc: [redacted], Revdex.com Enclosures: Previous Response

[redacted] Date: July 15, 2016 Account: [redacted] Regarding Your Vehicle Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your vehicle loan. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. The State of [redacted] is an Electronic Lien and Title State. This means that when a borrower satisfies their loan obligation to the Bank, the Bank will release the lien electronically to the [redacted] Department of Motor Vehicles (DMV). Once the DMV receives the lien release, they will remove Fifth Third Bank’s lien from the title record and mail a lien-free paper title to the registered owner’s address listed on the current vehicle registration. On April 25, 2016, your vehicle loan ending in [redacted] was closed as paid in full. On May 3, 2016, we sent the lien release electronically to the [redacted] DMV. I have enclosed a copy of the notice we sent to the mailing address on file to inform you of the lien release. In order to obtain your title, you will need to work with the DMV directly. Unfortunately, since Fifth Third Bank released the lien electronically per our standard process, we are unable to provide you with any compensation for the cost of obtaining your title. Thank you for your patience while waiting for a response. It was certainly not our intention to cause you any hardship. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Lien release notification letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have attached a document showing the technical error that happen when attempted to assign payments from account ending in [redacted].Instead the bill account paid $670 and $150 from account ending in [redacted].Due to the technical error of the system not saving the appropriate account to pay the billsI am asking for $111 which is 50% of the $222 of the overdraft charges to resolve the matter.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Hi,
Prior to opening the account I asked what the requirements were and was told I needed 5 debit transactions and a $5000 deposit by the end of the 2nd statement closing. I asked multiple times if I would receive the bonus and was told "yes, you've met the requirements and need to wait until 60 days had elapsed" If someone told me I needed a $5000 average daily balance instead, I could have easily deposited $100k to bring my average balance up. But since I was told to just wait until the time had elapsed to receive the bonus, I did no such thing. As a brand new Fifth Third customer who was looking to build a long term business banking relationship, this really puts a bad taste in my mouth and I'm reconsidering that relationship completely. I would hope you'll still honor the bonus as a goodwill gesture and to facilitate a long-term relationship with Fifth Third, especially  since the confusion was generated by Fifth Third.
Regards,[redacted]

[redacted] Date: January 4, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning the hold placed on your deposit. We appreciate the time you have taken to express your concerns regarding this matter. As stated in the letter sent to you on December 14, 2015, the remaining funds from your deposit were available as of December 14, 2015. I have enclosed the previous response for your review. Our records show that you purchased a cashier’s check in the amount of $18,795.05 on December 14, 2015. [redacted], please be assured that it was not our intention to cause you any hardship. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at [redacted], or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President Enclosures: Previous Correspondence dated December 14, 2015

[redacted] Date: July 14, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com regarding insurance coverage for your vehicle loan. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. Proof of full coverage vehicle insurance is required at the loan contract signing and throughout the life of the loan. As stated in your complaint, you cancelled comprehensive coverage on the vehicle that is held for collateral for the above referenced installment loan. I have enclosed a copy of the Retail Installment Sale Contract that you signed at the time the vehicle was purchased. According to section D of page two (2) of the contract, you agreed to maintain insurance covering loss or damage to the vehicle for the entire term of the contract. Also be advised that the contract does not state that we will send notices related to the loan to both borrowers. Notices sent regarding this installment loan will be mailed to the primary borrower at the address we have on file. According to your rebuttal, you claim that the vehicle held for collateral for this loan was repossessed and held in our possession fore January 2016 and February 2016. Our records indicate that the vehicle was not repossessed during that time. We, however, did repossess the vehicle on August 13, 2015, at which time your loan was ninety-four (94) days delinquent. On August 17, 2015, we received payment for amount due; the vehicle was released, and was redeemed from the agent on August 20, 2015. We have no record of any subsequent repossession after that time. According to our insurance center, your insurance policy for your vehicle was cancelled on December 16, 2015. Therefore, on December 28, 2015, January 25, 2016, and March 1, 2016, our insurance center mailed notification letters to the primary borrow at the address we had on file at the time to advise that we had not received proof of insurance coverage. I have enclosed copies of the letters sent for you review. Since we did not receive proof of insurance from either borrower, on March 16, 2016, force placed insurance costing $2,216.00 was added to your loan. Our insurance center contacted your insurance agent at [redacted] and was advised on March 30, 2016, a new policy was written with comprehensive coverage for the [redacted]. However, the effective date of the policy was May 24, 2016. Therefore, on May 27, 2016, our insurance center cancelled the insurance policy that was added to your loan and $1,250.00 was refunded back to your loan. When this insurance coverage was cancelled, your monthly payments were adjusted to $507.27 to pay for the coverage that was in place from December 16, 2015, until May 27, 2016. You should have received a new coupon book with the updated payment amount. If you have not received the new coupon book, please contact me at the phone numbers listed below and I will be happy to send out a new book. As of today, your loan is past due $1,228.78 since the payments made in April 2016 and May 2016 were not the full payment amounts. Please make a payment of $1,228.78 at your earliest convenience to bring your loan current and to avoid further collection proceedings. You may send the payment to me directly at: Fifth Third Bank Office of the President Attn: [redacted] 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 We appreciate the opportunity to review your additional concerns. You are a valued customer and we sincerely hope that you will continue using Fifth Third Bank for your financial needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, [redacted] Office of the President Pc: Revdex.com Enclosures: Contract, Insurance notices

[redacted] Date: August 29, 2016 Regarding Your Recent Mortgage Loan Application Dear [redacted]: We received your follow up complaint filed with the Revdex.com, concerning your mortgage loan application. We appreciate the time you have taken to express your concerns regarding this matter. We received your original complaint filed with the Revdex.com on August 15, 2016. We also received a similar complaint you filed with the [redacted] that same day. We received your follow up complaint on August 25, 2016. However, we stand by the response conveyed to you in the previous letter sent on August 19, 2016. I have enclosed a copy of that prior correspondence for your review. Our position on this matter has not changed. As mentioned in our original response, you submitted a telephone application for a mortgage loan on July 13, 2016. We have enclosed a copy of the Fifth Third Bank Mortgage Loan Pricing Agreement and Prepayment of Settlement Costs Policy that you signed and returned to the Bank on July 18, 2016. We have included copies of the Mortgage Loan Pricing Agreement, Loan Estimate, your signed Notice of Intent to Proceed dated July 18, 2016, as well as the commitment letter mailed to you on July 26, 2016. The fact that the application fee was not refundable was disclosed and this fee will not be refunded as explained in the Pricing Agreement. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Prior response and enclosures

October 2, 2014 [redacted] 
[redacted] Re:[redacted] Dear Mr. [redacted], We received a copy of your complaint filed with the Revdex.com, regarding the overdraft transfer fees assessed to your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience. Overdraft protection automatically transfers funds from a Fifth Third Bank savings account, credit card, or equity line to cover items that overdraw your checking account. With overdraft protection, we charge a reduced transfer fee of $[redacted] for each transfer versus a higher overdraft fee of $[redacted] or $[redacted] for each posted item that overdraws your account. While researching your concerns, we contacted the [redacted] Financial Center Manage (FCM) to determine if he recalled the conversation referenced in your complaint. Unfortunately, the FCM did not remember speaking with you. However, the FCM reiterated that customers are provided with the information noted above regarding overdraft protection for their checking accounts. Please be aware that your savings account ending in [redacted] is connected to your checking account as overdraft protection. Many of our customers appreciate the added feature of overdraft protection. On August 18, 2014, the beginning balance for your checking account was $[redacted]. Four (4) transactions totaling $[redacted] posted to your account. Therefore, your ending account balance was negative ($[redacted]). Due to insufficient funds, an overdraft protection transfer from your savings account was initiated for $[redacted] and posted to your checking account the following day. On August 20, 2014, the beginning balance for your checking account was $[redacted]. One (1) item for $[redacted] posted to your account. Therefore, your ending account balance was negative ($[redacted]). Due to insufficient funds, an overdraft protection transfer from your savings account was initiated for $[redacted] and posted to your checking account the following day. On August 20, 2014, the beginning balance for your checking account was $[redacted]. An online bill payment for $[redacted] posted to your account. Therefore, your ending account balance was negative ($[redacted]). Due to insufficient funds, an overdraft protection transfer from your savings account was initiated for $[redacted] and posted to your checking account the following day. We sympathize with the difficulties you have encountered regarding your checking account. Therefore in the interest of customer service, the previously assessed dormant account fee of $[redacted] and overdraft transfer fees totaling $[redacted] were reversed and credited back to your checking accounts accordingly. In addition, a copy of our Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards booklet is enclosed for your reference. Pages 3, 13 and 14 provide more information in regards to overdraft protection. Mr. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You were a valued customer and we hope that you will consider the Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at [redacted] 
[redacted] Sincerely, [redacted]Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: Rules and Regulations booklet

[redacted] Date: August 11, 2015 Account:         [redacted] Regarding Your Essential checking Account Dear [redacted]: We received a copy of your complaint recently filed with the Better Business...

Bureau, concerning the dispute you filed for an ATM deposit at the [redacted] Banking Center. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. On May 8, 2015, we began a dispute investigation when you informed us that of the $500.00 you deposited into the ATM, we returned $100.00 to you and informed you that the remaining $400.00 was a security risk. We also provided provisional credit for the $400.00 while we investigated the disputed transaction. Unfortunately, the dispute was not found in your favor, because the ATM in question was in balance after your deposit. Therefore, on June 16, 2015, we removed the provisional credit of $400.00 that we had previously credited to your account. Although we denied your initial claim, we have given the matter careful consideration and have decided to credit your account for the disputed deposit. As a courtesy to you and as a gesture of our appreciation of your relationship with the Bank, we posted a $400.00 credit to your checking account ending in [redacted] on August 10, 2015. This credit is a permanent credit and our investigation is complete. I can assure you that it was not our intention to cause you any undue hardship and we sympathize with the difficulties you have encountered. On behalf of the Bank, please accept my sincere apology for any inconvenience this matter may have caused you. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C.Office of the President

[redacted],Can you reach out to the customer and get a previous address as well as determine if it’s under a different name?  I’m unable to locate the customer with the info provided.

[redacted]
[redacted]
[redacted]       Date:             January 11, 2016       Account:                [redacted]       Regarding Your...

Checking AccountDear [redacted]: We received a copy of the complaint filed with the Revdex.com concerning a recent deposit made at a Fifth Third Automated Teller Machine (ATM). We appreciate the time you have taken to document your thoughts and concerns regarding this matter.We would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concerns. We strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standard. Per your complaint, on December 28, 2015, you made a $670.00 check deposit into an ATM located at our [redacted] Banking Center. While the transaction was still being processed, the ATM shut down. When the machine came back online, your card was not returned and your checking account did not receive the credit for the $670.00 deposit. According to the manager from the [redacted] Banking Center, your card was retrieved from the ATM and given back to you on December 30, 2015. Also on December 30, 2015, a dispute was filed for deposit transaction. We began an investigation and on December 30, 2015, your checking account was given provisional credit of $670.00 while we researched your dispute. The investigation into this matter is still ongoing. We will have a final determination no later than February 12, 2016. If the ATM dispute is found to be in your favor, the $670.00 credit will remain in your checking account. If your dispute is denied, the $670.00 credit will be removed from your account. You will receive notification from our disputes department as soon as their investigation is finalized.  It was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed this matter. I would like to assure you that we are diligently researching your claim and using every resource to finalize your dispute as quickly as possible. We value your relationship and look forward to fulfilling all of your financial needs for years to come. If I could be of further assistance to you please call me toll free at ###-###-#### or directly at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Lisa S.Office of the President Pc: Revdex.com