Fight Fast

Order number:3AEAE5F39 (Power up kit)I received the charger but not the batteries.Could you please send me 4AA and 4AAA as advertised. Thank you so much. Tony Posadas . PO BOX 32 Hagatna, Guam 96932

I received the product. I finally managed to get it open. I have no idea how to close it. Now I cant remember how I opened it in the first place. Please give me some direction. Thank you and God bless you.

__________________
Emit J. Square
5630 Lakefield Drive - Houston, TX – 77033 (Physical)
P O Box 331415 - Houston, TX – 77233 (Mailing)
Contact: 346-366-7130 /346-366-0504
[email protected]

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Hello, Thank you for writing inWe did receive email correspondence from him stating he had not received his orders and we replied with a request for information on 5/30/he did not respond to our request for information until 6/16/with the information which we responded to the very same day (6/16/17) with the following email:Hello, Thanks for writing First of all we'd like to apologize for your order being delayedOver the last years FightFast/TRS has worked hard to build a solid reputation for getting you and other customers their orders as fast as humanly possible The system we created to do that rivals (and even beats), that of Amazon for getting orders shipped out quickly and into our customers' hands But as with all technology it has its pitfallsAnd we've run into one recently The system, (for reasons we are now in the process of fixing), was occasionally "dropping" orders for technical reasons I won't go into here Unfortunately your order was among those inadvertently "dropped" In the end, we found the problem, are in the process of fixing that problem, and will get your order out to you ASAP Meanwhile, as a kind of "make good" for you, here's a link to a FREE self defense video-book I think you'll really like http://website taken out since this is public record It's [redacted] ***s "8-Steps" -- a downloadable course packed with very pragmatic self defense video tips and tricks that will help you protect yourself and your loved ones Again, sorry about the hick-upWe're on it, and your order will be in your hands soon.We had experienced an issue with our system and have been trying our best to rectify the issueWe keep all correspondence in a person's order so stating that we did not reply is not correct Since this customer no longer wishes to have these items we have issued refunds on all ordersThis will conclude all business

Initial Business Response / [redacted] (1000, 10, 2015/03/12) */ Hello: FightFast has been in business for over years and we have done this by treating our customers very wellWe have given away over 50,free knives and DVDs for just shipping and handling Of course as a business we hope that customers will buy additional products In this case, the customer did indeed purchase one of our three upsellsThe price is clearly listed near the big red button that reads "Yes, I Want To Upgrade My Order." We understand that occasionally in the tens of thousands of orders we receive that a customer will change his mind after the purchase For cases like this, we offer a 100% money back guarantee on the purchase priceOf course the customer must return the product Which is why I would advise this customer to NOT "refuse" the packageMany times the post office will not return the product to us if it is "refused"As is standard with any business, we cannot refund a customer's money without the product being returned This customer should return the product and obtain a tracking number Thank You FightFast Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was NO PRICE OF $BY ANY BIG RED BUTTON! The video went on & on & on free free free free ...If there was a price there's no way I would have agreed!!! If I agreed as you claim why in minutes did I email & Call your business - if your so honest you would have cancelled order right there before mailing the order Your business forces people into buying things with deceptive advertising - not using confirming invoices to show customer priceIn video price should have been mentioned over & over instead of the word freeI have downloaded that video as proofNo mention of price there Nor on page to upgrade I have screenshot of page as proof The law says I have days buyers remorse to demand a full refund for anything over $- it was minutes!!!! When I first contacted your business demanding order be cancelled Why wasn't it cancelled??? Why wasn't my money refunded immediately??? Why was I ignored until you claim to have mailed package? That is NOT HONEST BUSINESS PRACTICESI have your company number on my outgoing call list also as proof Not one of my questions have been addressedI was ignored, you Did Not provide a TRACKING NUMBER - made accusations against Post Office in order to keep my money so how honest can you be? I already have other crime complaints filed against your businessAgain I demand all my money Refunded immediately!!! By law I cancelled my order well within legal limits if you took it upon yourselves to mail anyway how's that my problem???! Final Consumer Response / [redacted] (4200, 16, 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am Very sorry but after the first page with the $offer when it goes in the next offer THERE IS NO BIG RED BUTTON!! YOU still have not responded to why the order was not cancelled immediately - I left a voice message and an email, message all within minutes once I realized I was being charged for something I do not want My Visa card Stated that the funds were NOT DRAWN to your account until MARCH 9!!! If your company is as honest as you claim You would have NEVER carged me at all, never sent anything, by the way WHY did your company NOT provide me with a TRACKING NUMBER!!! As I have yet to recieve a thing!! I reported this to the Internet Crimes Center, the FTC, and SpamwatchI notified about survival Groups of your sneaky ways to steal money, and forcing your junk on people I FEEL minutes was fast enough to cancel orderFederal & Local laws give me hours to CANCEL a purchase for anything over $I am on a fixed income your company stole my electric bill money - I have no one to pay the bill so in 2-days I will be without electricI have had Back Surgery's going for a 3rd How could I use these DVD's I thought for $I would check it outI MOST CERTAINLY DID NOT AUTHORIZE FISTFAST TO REMOVE $97.00!! HAD There been a big red button I WOULD NEVER HAVE CLICKED IT!!!!! If I didn't order by mistake WHY would I contact your business in under minutes from time of so so called purchaseI BEGGED in that voice mail and in the email I sent again within that Minute Time frame!! Your Business is not ethical or honest, what you did was no better than a thief stealing my walletEven now you still refuse to answer why you did not IMMEDIATELY CANCEL order per my VERBAL & WRITTEN requests.You cannot tell me that your company received my order, pulled the order, packed the order and had order in the mail in Minutes!! Especially at 10:at nightYou have ample time to if as you claim are honest -do the right thing and cancel the order what this tells me is that your not credible and are unable to get customers any other way but by tricking them into purchasesI DEMAND A REFUND I DID NOT RECEIVE A THING! NO tracking number!!!! As you stated your self, the post office can lose mail!!! Final Business Response / [redacted] (4000, 18, 2015/03/25) */

Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ FightFast has been in business for nearly years nowWe have managed to do this by maintaining excellent customer serviceWe are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation On 7/4/this customer took advantage of our free 5NEDC Tactical Folding knifeThis would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door We do this free giveaway hoping the customer will purchase other products from FightFastMost customers do not order any other productsIn this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disamrament) and also Comstocks Extreme Survival Pack (American Badass Survival Guide 3) It is clear on the webpage and in the video that this product is not freeWe understand that some people change their mind after orderingHowever, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders So to protect the customer's purchase price we offer a ONE YEAR 100% money back guaranteeWe ask that the customer simply return the product for a full and fast refund No other company in the industry has a guarantee this generous It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFastWe cannot refund money for a product that hasn't been returned We also advise that the customer obtain tracking for his package to protect his purchase price When we receive the return, we will process the refund and return the money within just hours of it arriving into the main office Hope that helps Regards, Customer Service FightFast XXX-XXX-XXXX [redacted] @fightfast.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) while its true I did want the knives I have no ideal how I ordered the other products.I have sent back all of the order including the knives of which I ordered there were only two in box.package should get there friday 7/15/

Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ Hello: First of all, FightFast has been in business for years now, and we've managed to do that by treating customer's with respectSo it's simply not true that anyone was "rude" to him Also, he was NOT charged twiceThis gentleman took advantage of our "Brutal Fight Enders" free promotion where we send out a two-hour $personal combat instructional package for just $ He ordered it onlineHe put in the wrong addressHe then ordered it again online and put in the correct address All this was done by HIM without FightFast customer service ever getting involved He then called our 800# and demanded a refund of the DVD that was sent to the "wrong" address he providedOur customer service did that for him Apparently customer service could not get across to him that the credit would not appear instantly on his bank statementThat the $credit would appear in a day or two and there was nothing we could do about that on our endThat's an issue with his bankFightFast had issued the credit, he would see it on his bank statement in a couple daysThat's standard According to the customer the gentleman then became extremely "belligerent" and began screaming and cursing, at which point they put him on hold in hopes he'd calm down to the point they could again explain to him that FightFast had indeed already credited him He then hung up and began calling the office over and over and over again, screaming obscenities and telling the customer service that he would "keep this up all day long" We have since issued him a credit for the other $(total $7.90) and kindly request that he please not call the office anymore Thank You FightFast/TRS Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As usual, these people are lyingI have taped recordings of each and every call to this company, which shows a total lack for me and their lies about the situationI also have copies of each email sent to them and their reply to the one, stating, "We talked today (Dec1, 2014), and your refund was issued"To date, I have received no refund and it's been more than a couple of daysPlus, I never entered the wrong address, as my bank would not have processed a payment with the wrong address listedThe card would have been declinedTry making an internet purchase with your card and enter the wrong billing address and see what happensBut this is what these people dothey lieThe super rude customer service girl lied and said she was talking to her manager and then told me that she was the managerAnyone reading this should avoide this companyI have docs and audio recordings to prove everything I have said and I'm willing to submit this information upon requestThey lie and I can prove itI have no reason to lie on themthey're rude and I will never buy from them againPlus, I've been posting complaints all over the internet about themEverything they say is a lie Final Business Response / [redacted] (4000, 9, 2014/12/05) */ This person has been not only been shipped the free product but has also been refunded his $for the shipping and handling fee the only money he paid So he got the free product, was refunded all his money, yet he continues to call, scream obscenities to the young women working the phones, and has so far called the office over times today alone We consider this matter closed and ask the Revdex.com to do the same Final Consumer Response / [redacted] (4200, 11, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, these people do nothing but lieThey tried to rip me off and now try to make me look badThis is the worst company on the planetYea, I finally got my money back but they're lying about me still calling and complainingI have not called that crooked company since before filing this Revdex.com complaintThey lie, steal and cheat, so you're advised to avoid them at all costAs far as me screaming obscenities to the rude woman on the phone, I don't use obscene languageI did however express my anger at her rudeness, but I never used foul language at herAgain, I have audio recordings (that I'm willing to share) of all conversations with workers at this rotten companyso I can prove they're liars, thieves and cheatsI can prove everything I sayIt's one thing to try to cheat a person out of his money and it's something totally different to try to ruin his character after cheating himthat's what they've doneI finally got my money back but it took filing complaints with numerous agencies to get itThis company is the pits so you may not want to deal with themThey're crying that I received my $7.90, I don't care if it was only a pennyit's the principle that countsSave your moneyavoid this companytheir program is ***I watched the useless DVD the finally sent meYou can learn the same thing on you-tube for freePlus, the [redacted] they teach is common sense: kick the balls, poke the eyes, smash the throatWho doesn't know that? In closing, this was the worst purchase that I ever madeJust save your money, as they will cheat you and then lie on you, and then try to make you look bad

I am rejecting this response because:The address I shipped the product to at Fedex was as follows:TRS DirectAttn: Returns [redacted] East [redacted] AveVisalia, CA ***I have shipped several items back to Fightfast and each time the business states they never received it but on "Good Faith" would refund the moneyWhile this is appreciated, the business apparently has someone at the above address stealing packages or signing with a name.If the business would have replied to me in a timely manner as they have through the Revdex.com, we would have likely never been in this predicamentI am however unwavering on the following and my dispute will not be settled until the following is met:*Personal email from [redacted] apologizing for both the rudeness and arrogance of his customer [redacted] staff*I verify that a refund for the returned products are in my account within business days from nowWhile I can't argue the business doesn't have great products, their customer service is heinous and needs serious improvement if they ever hope to do business with me againIf the business refuses to do business with me, that is their prerogative and I can't force them to do soI do find it highly concerning after just one incident the company attempts to block your email, doesn't answer any of your questions, and the consumer has to resort to using the Revdex.com to settle a dispute, one that should easily be able to have been resolved as mature adults instead of involving a neutral third partyI also have serious concerns that a business would question their customer's integrity, especially when I still have several hundreds of dollars of dvd's and weapons I have purchased from the businessThis is very poor taste and the President would do well to realize that while he does corner the market for this particular product, that doesn't give any business the right to treat their loyal customers like dirtFurthermore, the business would do well to not take business days (weeks) to reply to customers emails as it's only natural for a consumer to initiate a charge back; in fact, most would have done it within 3-business daysFinally, the business should explicitly state and mention charge backs or disputes in their terms in conditions because currently, they do not

We are very sorry, we had a big error with this order and we will be refunding the $and shipping out the T325s Folding knifeHere is the Tracking Number (USPS: [redacted] ) Also no need to ship back the incorrect merchandize Hope that helps Regards, Customer Service FightFast 800-899- [email protected]

Again, we are sorry that this person has problems, but he was given the knife for free, paid only for the shipping and handling ($9.95) and was refunded that shipping and handling fee just as we promise all customers they can do if they are unhappy for any reason.At this point he may keep the knife if he so chooses (as stated in our guarantee) and has been refunded 100% of all money received by FightFast.Hope that helps,Regards,Customer ServiceFightFast/TRS

Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ Contact Name and Title: Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fightfast.com FightFast has been in business for nearly years and we want to make sure our customers are taken care of On 2-9-this customer took advantage of a free offer the American Flag Lapel Pin and the American Gunslinger DVD package (worth $97) that was sent to him for just the shipping and handling charge He also added "Advanced Fighting Chance" to his orderIt is clear in the video and on the webpage that this is a $product But people change their minds or occasionally order something they didn't wantSo we protect the customer's purchase price with a generous 100% money back guarantee Simply return the product and we will refund the moneySend that package to: FightFast [redacted] E [redacted] Ave [redacted] CA XXXXX Attn: Returns We will refund any return within hours of receiving it into our main office It is advised that the customer not "refuse" the package as the post office most often does not return the package to us and we cannot refund money without the product being returned Also, it is advised to get tracking on the package you are returning Regards, Customer Service FightFast/TRS

This customer initiated a chargeback and as explained once that is done the banks take over the ability for us to refund the orderWe have let this customer knowOnce we stated that he responded with expletives he decided to fill our email inbox with emails just cursingSince the charge back was initiated without returning the product of course we respondedHe returned the product after our ability to refund it had already been taken away by the financial institutionsThe reason he received a refund on one item is because he had not initiated a chargeback on that item and returned itWe will not give refunds for the items he has not returned

Thanks for writing.We're sorry that this customer had problemsOf the over 100,free knives we have given away, less than 1/10th of 1% have ever had ANY problems.There facts are as follows we have a single order for this customer in our database on 4/22/it was delivered to customer 4/27/not 4/1/17.This customer sent us an email on 4/30/and was responded to 5/1/requesting more details we also left a voicemail with the customer offering a refundHe then sent emails on 5/4/stating he was given the run around.The 5nTactical Folding Knife was free, but to make good, on 5/4/this customer was refunded the $he paid for the shipping and handling.At this point he has been entirely refunded and may simply keep the knife if he chooses.Hope this helps,Regards,Customer Service FightFast/TRS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.this has been resolved,

Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ FightFast has been in business for nearly years nowWe have managed to do this by maintaining excellent customer serviceWe are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation On 7/4/this customer took advantage of our free TRS 5NTactical KnifeThis would normally sell for $30, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door We do this free giveaway hoping the customer will purchase other products from FightFastMost customers do not order any other productsIn this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disarmament) for $and also Comstocks Extream Survival Pack DVD ( American Badass Survival Guide 3) It is clear on the webpage and in the video that this product is not freeWe understand that some people change their mind after orderingHowever, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders So to protect the customer's purchase price we offer a ONE YEAR 100% money back guaranteeWe ask that the customer simply return the product for a full and fast refund No other company in the industry has a guarantee this generous It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFastWe cannot refund money for a product that hasn't been returned We also advise that the customer obtain tracking for his package to protect his purchase price When we receive the return, we will process the refund and return the money within just hours of it arriving into the main office Hope that helps Regards, Customer Service FightFast XXX-XXX-XXXX [redacted] @fightfast.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They know I did not order these $+ $but I'll send the items back with tracking and sign on received P.OformThey have to do the same have a tracking # and a received signature they can't say they sent it when they didn'tAt this time those items have not been shippedAny reputable company would have said they made a mistake and canceled both ordersOnce you have a credit card # you can charge any thing without permission and participation Final Business Response / [redacted] (4000, 9, 2016/07/12) */ FightFast has been in business for nearly years nowWe have managed to do this by maintaining excellent customer serviceWe are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation On 7/4/this customer took advantage of our free 5NEDC Tactical Folding knifeThis would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door We do this free giveaway hoping the customer will purchase other products from FightFastMost customers do not order any other productsIn this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disamrament) and also Comstocks Extreme Survival Pack (American Badass Survival Guide 3) It is clear on the webpage and in the video that this product is not freeWe understand that some people change their mind after orderingHowever, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders So to protect the customer's purchase price we offer a ONE YEAR 100% money back guaranteeWe ask that the customer simply return the product for a full and fast refund No other company in the industry has a guarantee this generous It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFastWe cannot refund money for a product that hasn't been returned We also advise that the customer obtain tracking for his package to protect his purchase price When we receive the return, we will process the refund and return the money within just hours of it arriving into the main office Hope that helps Regards, Customer Service FightFast XXX-XXX-XXXX [redacted] @fightfast.com

Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ FightFast has been in business for nearly years nowWe have managed to do this by maintaining excellent customer serviceWe are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation On 6/XXXXXXX this customer took advantage of our free Modern American Gunsling DVD and Free Support the 2nd Lapel PinThis would normally sell for $20, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door We do this free giveaway hoping the customer will purchase other products from FightFastMost customers do not order any other productsIn this case, the customer also upgrades his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disarmament) It is clear on the webpage and in the video that this product is not freeWe understand that some people change their mind after orderingHowever, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders So to protect the customer's purchase price we offer a ONE YEAR 100% money back guaranteeWe ask that the customer simply return the product for a full and fast refund No other company in the industry has a guarantee this generous It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFastWe cannot refund money for a product that hasn't been returned We also advise that the customer obtain tracking for his package to protect his purchase price When we receive the return, we will process the refund and return the money within just hours of it arriving into the main office Hope that helps Regards, Customer Service FightFast XXX-XXX-XXXX [redacted] @fightfast.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/07/06) */ The notes that I wanted to put on my case isI am going to ship mu items this Friday July 8th and it will arrive on Monday July 11th so hopefully the situation is resolved with a refund next week within two business days the latest Sincerely yours, [redacted] Final Business Response / [redacted] (4000, 10, 2016/07/06) */ We look forward to receiving the productThanks

Initial Business Response / [redacted] (1000, 5, 2016/06/08) */ We are very sorry, we all ways issue refunds with in hours of it arriving into the main office Have looked through our whole office and warehouse we do not see that we have received your return Can you please provided us with a Tracking Number that shows that we have received your return Hope that helps Regards, Customer Service FightFast XXX-XXX-XXXX [redacted] @fightfast.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) What a shady businessThe tracking number is XXXXXXXXXXXXXXXXXXXXXXWhat will be their next excuse I wonder Final Consumer Response / [redacted] (2000, 11, 2016/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received my refundThanks for your service [redacted] Final Business Response / [redacted] (4000, 9, 2016/06/10) */ FightFast as been in business for years because we give customers an opportunity to try our products and return them for a full refund if they are not happy I challenge anyone to find another company in this industry that offers a generous guarantee on all their products like we do here at FightFastYou won't find one In this case the customer took advantage of one of our many free promotional offersHe requested a free Lock Pic instructional package that included a free set of lock pics and a DVD packageIt's a $package, but the only thing we asked was that he pay for the shipping and handling$ We do that in hopes that the customer buys other productsMost do notThey simply get the free stuff, check it out, and are very happy to receive itThat's fine Some customers take advantage of the discounted upsells we offerIn this case, the customer requested a $upsellThere is nothing "shady" going onThis customer ordered a product by providing his credit card number and hitting a large red button that reads "Yes, Upgrade Me Now" with the price clearly stated on the webpage and in the video He changed his mind for whatever reason and, as requested, he returned the item We have a very efficient system for processing returns in which the returned product is checked in and transferred immediately to our main offices for processingWe almost always refund money for a returned product within business day In this case, we have NO record of this return ever arriving into our warehouseBut after reviewing the tracking information provided by this customer, we see that the tracking shows the item delivered to our warehouse Our return system is a well-oiled machine, so I suspect that the item was left on the mail truckBut the tracking shows good intent, so we will issue a refund of $for the purchased upsell plus a refund for $for the shipping and handling on the lock pic kit So this customer will receive all his money back, but as promised this customer can KEEP the lock pic kit as our gift Hope that helps, Customer Service FightFast/TRS

Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ On 1/2/this customer purchased Tactical Street Survival DVD for $and also upgraded to our Cane Warfare DVD package plus the Free handcrafted Oak Fighting cane for $ Here at FighFast we offer a ONE YEAR 100% money back guaranteeThe customer did send us back the merchandise but before sending it back they disputed a Chargeback with their bankWhen this takes place there is no way for us to issue a refundNow the customer has took take it up with their bank Hope that helps Regards, Customer Service FightFast XXX-XXX-XXXX [redacted] @fightfast.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid my credit card you can refund the money to card billed Final Business Response / [redacted] (4000, 9, 2016/04/27) */ We initially tried to issue a refund when we received the returned product, but it would not go through because the customer did a chargeback through his credit card company At this point we are locked outThe refund must now be issued by the credit card company Again, this customer must contact his credit card company to check on the status of his chargeback Hope that helps, Regards, Customer Service FightFast/TRS

This customer placed an order on 1/9/ for ordersHe sent us an email stating that he did not receive his product so we investigated the issueWe found USPS Tracking ID #[redacted] [redacted] that shows he was shipped (per the weight of the package) all items in questionHe then sent us another email stating that he did receive the package but did not receive the Military Ops Killing packageIn good faith on 1/22/ we sent him an email stating that we were going to reship the items in question.On 1/23/ at 11:am the Military Ops killing package was reshipped USPS tracking id# [redacted] Per Tracking it was delivered to him at 10:am on 1/25/17.On 2/8/at 8:am a charge back was initiated by him for this order stating non receipt it was immediately responded to with proof of tracking for both shipping dates proving it had arrivedWhile responding to his charge back and getting notes from his account information we spotted another order he had just placed at 7:15am, cancelled it, and issued a refundWe did not see the order for the knife otherwise it would have been cancelled at that moment as wellWe reserve the right to do business with anyone and if we feel their actions are in question we will refuse to do business with themWe received quite a few emails requesting an explanation as to why the order was cancelledAfter advising him that it is our policy to not continue business with people who initiate charge backs in lieu of returns he continued to demand we take his order We understand why he would not want to be removed from our ordering list as we do have some pretty great deals and a full day return policy in placeHowever as previously stated this does conclude our business with this customer

Thanks for writing.FightFast has been in business for nearly years nowWe have managed to do this by maintaining excellent customer serviceWe are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation.On 5/20/this customer took advantage of our free T325S tactical folding knifeThis would normally sell for $but as a promotion, we give it away away for free, asking only for shipping and handling to get this to the customer’s front doorWe do this free giveaway hoping the customer will purchase other products from FightFastMost customers do not order any other productsIn this case, the customer also upgrade his order by adding the T3PAK for $It is clear on the webpage and in the video that this product is not freeWe understand that some people change their mind after orderingHowever, because we use an automated fulfillment system to process orders as quickly as humanly possible that product was already processed and had been handed over to our mail carrier.We do not fulfill orders until we have received funds from their financial institution and only after we have received the funds is an invoice created.As these were different orders for different products, they are handled as separate transactions by the merchant processor, and therefore are not posted by the customer's financial institution at the exact same timeIn fact, there is often a short delay -- at times over hours -- in the posting of additional purchases by the customer's credit card or bankFightFast/TRS has no control over thisBut the fact remains, the orders were placed within minutes of one another and were shipped to the customer.We DO have a money-back guarantee.All products must be returned to FightFast in order to receive a refund.Our address is: [redacted] [redacted] ***Attn: ReturnsIt is not advisable to simply "refuse" to accept the product from the post office as the postal service is under no obligation to return the product back to FightFast/TRSIn fact, they often do not return the product on "refused" packages, and FightFast/TRS will not refund money on any products that isn't returned to the above address.Hope that helps,Customer ServiceFightFast/TRS

I am rejecting this response because:they never deliverd the product the post office has delivered to the wrong adress before I checked with neighbors they did not recieve itI am done going incircles no product no payment please refund this whole post is going on facebook if you don't do the right thingI have 250,followers