Fight Fast

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.this has been resolved,

Initial Business Response /* (1000, 5, 2016/07/08) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his...

permission and participation.

On 7/4/2016 this customer took advantage of our free TRS 5N1 Tactical Knife. This would normally sell for $30, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disarmament) for $97 and also Comstocks Extream Survival Pack DVD ( American Badass Survival Guide 3).
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (3000, 7, 2016/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They know I did not order these $129 + $97 but I'll send the 2 items back with tracking and sign on received P.O. form. They have to do the same have a tracking # and a received signature they can't say they sent it when they didn't. At this time those items have not been shipped. Any reputable company would have said they made a mistake and canceled both orders. Once you have a credit card # you can charge any thing without permission and participation.
Final Business Response /* (4000, 9, 2016/07/12) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation.
On 7/4/2016 this customer took advantage of our free 5N1 EDC Tactical Folding knife. This would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disamrament) and also Comstocks Extreme Survival Pack (American Badass Survival Guide 3).
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com

Initial Business Response /* (1000, 5, 2016/03/08) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his...

permission and participation.
On 3/5/16 this customer took advantage of our free Modern American Gunslinger DVD plus Free Support The 2nd Lapel Pin. This would normally sell for $30, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrades his order by adding the Military Ops Killing DVD, Overnight Fight Pack DVD, and Support the 2nd lapel Pin 5-Pack.
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The way that they got me to buy the extra junk was not right I wanted to pay the $7.95 with PayPal but I could not remember my password so I had to leave their site to find it when I went back into their site I did not notice that it had not cancelled the previous order of 1 lapel pin so it charged me for another one I did not use the PayPal account to pay for this charge I could not find my password so I payed it with my credit card after I accepted the charge it did not let me leave the site until it tried to get me to buy more I thought that I did not push the wrong buttons it asked three times so I told it no three times but I guess it didn't get it right so once it charged it I could not remove it this is my complaint it was charged and I could not change it period this should not happen you should be ,able to cancel the the charge
Final Business Response /* (4000, 9, 2016/03/10) */
Thanks for writing.
Here at FightFast we understand that some people choose not to keep our products. That is why we offer a 100% money back guarantee on their purchase price.
To receive his refund, this customer must return the product to:
FightFast
[redacted] E. [redacted] Ave
[redacted] CA XXXXX
Attn: Returns
He has a full one YEAR to do so.
When we receive his package into our main office, we often issue a refund within 24 hours.
Hope that helps,
Customer Service
FightFast/TRS

Initial Business Response /* (1000, 5, 2016/04/26) */
On 1/2/2016 this customer purchased Tactical Street Survival DVD for $76.00 and also upgraded to our Cane Warfare DVD package plus the Free handcrafted Oak Fighting cane for $177.00.
Here at FighFast we offer a ONE YEAR 100% money back...

guarantee. The customer did send us back the merchandise but before sending it back they disputed a Chargeback with their bank. When this takes place there is no way for us to issue a refund. Now the customer has took take it up with their bank.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid my credit card you can refund the money to card billed.
Final Business Response /* (4000, 9, 2016/04/27) */
We initially tried to issue a refund when we received the returned product, but it would not go through because the customer did a chargeback through his credit card company.
At this point we are locked out. The refund must now be issued by the credit card company.
Again, this customer must contact his credit card company to check on the status of his chargeback.
Hope that helps,
Regards,
Customer Service
FightFast/TRS

Initial Business Response /* (1000, 5, 2016/05/05) */
Please accept our apologies, we made a mistake. We strive to give great customer service and deliver products as quickly as possible to our customers. We see that we fail in your case. No need to send back the golf club order. Please let us know...

which order you are missing since we see there is two of them (Order ID XXXXXXXXX Tactical Street Survival- [redacted] or Order ID XXXXXXXXX Combat Tai Chi- [redacted] Clear) that could have been in mistake of the golf club.
Please email us at [redacted]@fightfast.com
Hope that helps
Regards
Customer service
FightFast
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:The address I shipped the product to at Fedex was as follows:TRS DirectAttn: Returns[redacted] East [redacted] AveVisalia, CA [redacted]I have shipped several items back to Fightfast and each time the business states they never received it but on "Good Faith" would refund the money. While this is appreciated, the business apparently has someone at the above address stealing packages or signing with a false name.If the business would have replied to me in a timely manner as they have through the Revdex.com, we would have likely never been in this predicament. I am however unwavering on the following and my dispute will not be settled until the following is met:*Personal email from [redacted] apologizing for both the rudeness and arrogance of his customer [redacted] staff*I verify that a refund for the returned products are in my account within 10 business days from nowWhile I can't argue the business doesn't have great products, their customer service is heinous and needs serious improvement if they ever hope to do business with me again. If the business refuses to do business with me, that is their prerogative and I can't force them to do so. I do find it highly concerning after just one incident the company attempts to block your email, doesn't answer any of your questions, and the consumer has to resort to using the Revdex.com to settle a dispute, one that should easily be able to have been resolved as mature adults instead of involving a neutral third party. I also have serious concerns that a business would question their customer's integrity, especially when I still have several hundreds of dollars of dvd's and weapons I have purchased from the business. This is very poor taste and the President would do well to realize that while he does corner the market for this particular product, that doesn't give any business the right to treat their loyal customers like dirt. Furthermore, the business would do well to not take 10 business days (2 weeks) to reply to customers emails as it's only natural for a consumer to initiate a charge back; in fact, most would have done it within 3-4 business days. Finally, the business should explicitly state and mention charge backs or disputes in their terms in conditions because currently, they do not.

I am rejecting this response because: regardless of their money back guarantee, I did not authorize these purchases and therefore will not spend additional money to return the products.  I am confident that the actions I have undertaken will result in my not having to pay for these disputed transactions.  This could have been resolved much quicker and quieter if they had just refunded my money.  This way, Fight Fast gets a black eye, bad press, and yet another Revdex.com complain on top of their other 26+ this year.    Oh, and they're out a few bucks in costs of goods for their overpriced "products."  Notice how the company didn't address any of the points I made in the previous communication.  There's still no evidence that their fulfillment process is incapable of cancelling orders.  That's a lie.  They made no defense of their deceptive tactics.  Smoke and mirrors and unethical practices.  DO NOT DO BUSINESS WITH THIS COMPANY.  Finally, Fight Fast seems to be confused about the concept of consent.  If a customer does not willingly consent to a purchase, then the purchase should not be made.  Consent isn't just important in personal relationships; it's also vital in business transactions.

On 6/29/16 this customer placed Order ID #[redacted] (2) Survival Shammies for $9.95 and then proceeded toOrder ID # [redacted] Advanced Fighting Chance (Secrets of a Modern Warrior) Advanced Gun Disarmament and Dirty Tricks $97.00 and Order ID# [redacted] Military Ops Killing +Bonus for $199.00.USPS...

tracking #92[redacted]   show us that the items were  delivered on July 2, 2016 at 2:32 pm. On 9/3/16 at 9:47 am Customer Service received a call  from the customer admitting that he forgot and in fact had not returned the items for a refund but would be placing them in the mail on 9/6/16 due to the long weekend. We advised him that when we receive the return we will process his refund and return the money within just 24 hours of it arriving into the Main Office.We also advise that the customer obtain tracking for his package to protect his purchase price.Hope that helps.Regards,Customer ServiceFightFast###-###-####[redacted]@fightfast.com

Initial Business Response /* (1000, 5, 2016/06/08) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy.
On 6/4/2016 this customer indeed took our offer for the free T325s...

Folding knife, just paying for the shipping and handling ($9.95). Then the customer upgraded and purchased the Advance Fighting Chance for $97.00.
To ensure the fastest and highest quality service possible, all of our orders are fulfilled automatically, meaning once the order is placed, it is immediately sent to our order fulfillment center for packing and shipping. Due to this automated fulfillment process we cannot cancel orders, however you are guaranteed a full and prompt refund of the purchase price should you be unsatisfied with the product for any reason.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
Please send all returns to:
TRS Direct
ATTN: Returns
[redacted] CA XXXXX
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com

Again, we are sorry that this person has problems, but he was given the knife for free, paid only for the shipping and handling ($9.95) and was refunded that shipping and handling fee just as we promise all customers they can do if they are unhappy for any reason.At this point he may keep the knife if he so chooses (as stated in our guarantee) and has been refunded 100% of all money received by FightFast.Hope that helps,Regards,Customer ServiceFightFast/TRS

Hello,    In regards to returns to Fight Fast the items would need to be returned to the Fulfillment Center which is not open to the public as we do not have store front.  In order to receive a refund you must return the product to our warehouse. The item MUST be within the Money Back Guarantee policy (1 Year for most products). Once we receive the product at our warehouse we will issue you a refund within 1-3 business days.
Please send all returns to:

TRS Direct
[redacted]nclude a note with your name, address,
email address and order number so we can locate your order in our
database.
For your records we advise that you obtain a tracking
number for your return package. For high value items we also recommend
obtaining signature confirmation or shipment insurance through your
carrier (this is not necessary to obtain a refund, but protects you
against a lost package).
Note: You are responsible for the return postage, we will not pay for you to mail your package back for a refund.

Initial Business Response /* (1000, 5, 2016/06/30) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his...

permission and participation.
On 6/XXXXXXX this customer took advantage of our free Modern American Gunsling DVD and Free Support the 2nd Lapel Pin. This would normally sell for $20, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrades his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disarmament).
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (3000, 8, 2016/07/06) */
The notes that I wanted to put on my case is.... I am going to ship mu items this Friday July 8th and it will arrive on Monday July 11th so hopefully the situation is resolved with a refund next week within two business days the latest.
Sincerely yours,
[redacted]
Final Business Response /* (4000, 10, 2016/07/06) */
We look forward to receiving the product. Thanks.

Initial Business Response /* (1000, 10, 2015/03/12) */
Hello:
FightFast has been in business for over 25 years and we have done this by treating our customers very well. We have given away over 50,000 free knives and DVDs for just shipping and handling.
Of course as a business we hope that...

customers will buy additional products.
In this case, the customer did indeed purchase one of our three upsells. The price is clearly listed near the big red button that reads "Yes, I Want To Upgrade My Order."
We understand that occasionally in the tens of thousands of orders we receive that a customer will change his mind after the purchase.
For cases like this, we offer a 100% money back guarantee on the purchase price. Of course the customer must return the product.
Which is why I would advise this customer to NOT "refuse" the package. Many times the post office will not return the product to us if it is "refused". As is standard with any business, we cannot refund a customer's money without the product being returned.
This customer should return the product and obtain a tracking number.
Thank You.
FightFast
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was NO PRICE OF $97.00 BY ANY BIG RED BUTTON! The video went on & on & on free free free free ...If there was a price there's no way I would have agreed!!! If I agreed as you claim why in 17 minutes did I email & Call your business - if your so honest you would have cancelled order right there before mailing the order.
Your business forces people into buying things with false deceptive advertising - not using confirming invoices to show customer price. In video price should have been mentioned over & over instead of the word free. I have downloaded that video as proof. No mention of price there Nor on page to upgrade I have screenshot of page as proof.
The law says I have 3 days buyers remorse to demand a full refund for anything over $25.00 - it was 17 minutes!!!! When I first contacted your business demanding order be cancelled.
Why wasn't it cancelled??? Why wasn't my money refunded immediately??? Why was I ignored until you claim to have mailed package? That is NOT HONEST BUSINESS PRACTICES. I have your company number on my outgoing call list also as proof.
Not one of my questions have been addressed. I was ignored, you Did Not provide a TRACKING NUMBER - made accusations against Post Office in order to keep my money so how honest can you be? I already have other crime complaints filed against your business. Again I demand all my money Refunded immediately!!! By law I cancelled my order well within legal limits if you took it upon yourselves to mail anyway how's that my problem???!
Final Consumer Response /* (4200, 16, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am Very sorry but after the first page with the $7.95 offer when it goes in the next offer THERE IS NO BIG RED BUTTON!!
YOU still have not responded to why the order was not cancelled immediately - I left a voice message and an email, message all within 17 minutes once I realized I was being charged for something I do not want.
My Visa card Stated that the funds were NOT DRAWN to your account until MARCH 9!!!
If your company is as honest as you claim You would have NEVER carged me at all, never sent anything, by the way WHY did your company NOT provide me with a TRACKING NUMBER!!! As I have yet to recieve a thing!!
I reported this to the Internet Crimes Center, the FTC, and Spamwatch. I notified about 15 survival Groups of your sneaky ways to steal money, and forcing your junk on people.
I FEEL 17 minutes was fast enough to cancel order. Federal & Local laws give me 72 hours to CANCEL a purchase for anything over $25.00. I am on a fixed income your company stole my electric bill money - I have no one to pay the bill so in 2-3 days I will be without electric. I have had 2 Back Surgery's going for a 3rd How could I use these DVD's I thought for $7.95 I would check it out. I MOST CERTAINLY DID NOT AUTHORIZE FISTFAST TO REMOVE $97.00!! HAD There been a big red button I WOULD NEVER HAVE CLICKED IT!!!!! If I didn't order by mistake WHY would I contact your business in under 17 minutes from time of so so called purchase. I BEGGED in that voice mail and in the email I sent again within that 17 Minute Time frame!!
Your Business is not ethical or honest, what you did was no better than a thief stealing my wallet. Even now you still refuse to answer why you did not IMMEDIATELY CANCEL order per my VERBAL & WRITTEN requests.You cannot tell me that your company received my order, pulled the order, packed the order and had order in the mail in 17 Minutes!! Especially at 10:30 at night. You have ample time to if as you claim are honest -do the right thing and cancel the order.
what this tells me is that your not credible and are unable to get customers any other way but by tricking them into purchases. I DEMAND A REFUND I DID NOT RECEIVE A THING! NO tracking number!!!! As you stated your self, the post office can lose mail!!!
Final Business Response /* (4000, 18, 2015/03/25) */

Initial Business Response /* (1000, 5, 2014/12/05) */
Hello:
First of all, FightFast has been in business for 25 years now, and we've managed to do that by treating customer's with respect. So it's simply not true that anyone was "rude" to him.
Also, he was NOT charged twice. This gentleman...

took advantage of our "15 Brutal Fight Enders" free promotion where we send out a two-hour $97 personal combat instructional package for just $3.95.
He ordered it online. He put in the wrong address. He then ordered it again online and put in the correct address.
All this was done by HIM without FightFast customer service ever getting involved.
He then called our 800# and demanded a refund of the DVD that was sent to the "wrong" address he provided. Our customer service did that for him.
Apparently customer service could not get across to him that the credit would not appear instantly on his bank statement. That the $3.95 credit would appear in a day or two and there was nothing we could do about that on our end. That's an issue with his bank. FightFast had issued the credit, he would see it on his bank statement in a couple days. That's standard.
According to the customer the gentleman then became extremely "belligerent" and began screaming and cursing, at which point they put him on hold in hopes he'd calm down to the point they could again explain to him that FightFast had indeed already credited him.
He then hung up and began calling the office over and over and over again, screaming obscenities and telling the customer service that he would "keep this up all day long".
We have since issued him a credit for the other $3.95 (total $7.90) and kindly request that he please not call the office anymore.
Thank You.
FightFast/TRS
Initial Consumer Rebuttal /* (3000, 7, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As usual, these people are lying. I have taped recordings of each and every call to this company, which shows a total lack for me and their lies about the situation. I also have copies of each email sent to them and their reply to the one, stating, "We talked today (Dec. 1, 2014), and your refund was issued". To date, I have received no refund and it's been more than a couple of days. Plus, I never entered the wrong address, as my bank would not have processed a payment with the wrong address listed. The card would have been declined. Try making an internet purchase with your card and enter the wrong billing address and see what happens. But this is what these people do... they lie. The super rude customer service girl lied and said she was talking to her manager and then told me that she was the manager. Anyone reading this should avoide this company. I have docs and audio recordings to prove everything I have said and I'm willing to submit this information upon request. They lie and I can prove it. I have no reason to lie on them... they're rude and I will never buy from them again. Plus, I've been posting complaints all over the internet about them. Everything they say is a lie...
Final Business Response /* (4000, 9, 2014/12/05) */
This person has been not only been shipped the free product but has also been refunded his $7.90 for the shipping and handling fee the only money he paid.
So he got the free product, was refunded all his money, yet he continues to call, scream obscenities to the young women working the phones, and has so far called the office over 30 times today alone.
We consider this matter closed and ask the Revdex.com to do the same.
Final Consumer Response /* (4200, 11, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, these people do nothing but lie. They tried to rip me off and now try to make me look bad. This is the worst company on the planet. Yea, I finally got my money back but they're lying about me still calling and complaining. I have not called that crooked company since before filing this Revdex.com complaint. They lie, steal and cheat, so you're advised to avoid them at all cost. As far as me screaming obscenities to the rude woman on the phone, I don't use obscene language. I did however express my anger at her rudeness, but I never used foul language at her. Again, I have audio recordings (that I'm willing to share) of all conversations with workers at this rotten company... so I can prove they're liars, thieves and cheats. I can prove everything I say. It's one thing to try to cheat a person out of his money and it's something totally different to try to ruin his character after cheating him... that's what they've done. I finally got my money back but it took filing complaints with numerous agencies to get it. This company is the pits so you may not want to deal with them. They're crying that I received my $7.90, I don't care if it was only a penny... it's the principle that counts. Save your money... avoid this company... their program is [redacted]. I watched the useless DVD the finally sent me... You can learn the same thing on you-tube for free. Plus, the [redacted] they teach is common sense: kick the balls, poke the eyes, smash the throat. Who doesn't know that? In closing, this was the worst purchase that I ever made. Just save your money, as they will cheat you and then lie on you, and then try to make you look bad.

I am rejecting this response because:they never deliverd the product.  the post office has delivered to the wrong adress before I checked with neighbors they did not recieve it. I am done going incircles no product no payment please refund.  this whole post is going on facebook if you don't do the right thing. I have 250,342 followers.

Initial Business Response /* (1000, 5, 2016/06/08) */
We are very sorry, we all ways issue refunds with in 24 hours of it arriving into the main office.
Have looked through our whole office and warehouse we do not see that we have received your return.
Can you please provided us with a...

Tracking Number that shows that we have received your return.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (3000, 7, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What a shady business. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. What will be their next excuse I wonder.
Final Consumer Response /* (2000, 11, 2016/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my refund. Thanks for your service
[redacted]
Final Business Response /* (4000, 9, 2016/06/10) */
FightFast as been in business for 30 years because we give customers an opportunity to try our products and return them for a full refund if they are not happy.
I challenge anyone to find another company in this industry that offers a generous guarantee on all their products like we do here at FightFast. You won't find one.
In this case the customer took advantage of one of our many free promotional offers. He requested a free Lock Pic instructional package that included a free set of lock pics and a DVD package. It's a $97 package, but the only thing we asked was that he pay for the shipping and handling. $9.95.
We do that in hopes that the customer buys other products. Most do not. They simply get the free stuff, check it out, and are very happy to receive it. That's fine.
Some customers take advantage of the discounted upsells we offer. In this case, the customer requested a $97 upsell. There is nothing "shady" going on. This customer ordered a product by providing his credit card number and hitting a large red button that reads "Yes, Upgrade Me Now" with the price clearly stated on the webpage and in the video.
He changed his mind for whatever reason and, as requested, he returned the item.
We have a very efficient system for processing returns in which the returned product is checked in and transferred immediately to our main offices for processing. We almost always refund money for a returned product within 1 business day.
In this case, we have NO record of this return ever arriving into our warehouse. But after reviewing the tracking information provided by this customer, we see that the tracking shows the item delivered to our warehouse.
Our return system is a well-oiled machine, so I suspect that the item was left on the mail truck. But the tracking shows good intent, so we will issue a refund of $97 for the purchased upsell plus a refund for $9.95 for the shipping and handling on the lock pic kit.
So this customer will receive all his money back, but as promised this customer can KEEP the lock pic kit as our gift.
Hope that helps,
Customer Service
FightFast/TRS

Initial Business Response /* (1000, 8, 2014/09/26) */
[redacted] took advantage of our free folding knife offer that also includes a "FastBlade" instructional DVD a package which normally sells for $97 but for which FightFast asks just $9.95 shipping and handling.
So far an estimated 30,000...

people have ordered the knife and "Fast Blade" DVD and most all of them are extremely happy with getting in on such a generous deal.
Some customers went on to order additional products from us as well, including [redacted] who "upgraded" his order with 2 other packages.
These packages are NOT free. To order these additional products [redacted] had to select each product using a large red "Yes I Want To Upgrade" button on the webpage where the price is clearly marked.
But we provide a safety net. [redacted]'s money is still protected since we offer a generous money-back guarantee on every purchase. He can simply return the product and we will refund all of his purchase price. No questions.
He has, in fact, one full YEAR to return the product for a refund. No other company that I know of in this industry is offering such a generous guarantee.
The only thing we ask is that the customer RETURN the product if they want a refund. That is not an unreasonable request. No company that I know of issues a refund without requiring the return of the product.
We further suggest as a safety precaution that [redacted] place a simple tracking on any returned items.
As of this writing we have NOT received [redacted]'s returned product into our offices. When we do receive his package, FightFast will of course refund his purchase price.
This refund almost always occurs within 24 hours of us receiving the returned package.
Hope that clarifies things.
Initial Consumer Rebuttal /* (3000, 10, 2014/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The website is very misleading. The red button upgrade appears more as a bonus not another c-note charged before you have a chance to cancel the 'purchase'.
Final Consumer Response /* (2000, 14, 2014/10/13) */
Refund was received.

FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation.On 8/1/16 this customer took...

advantage of our free T325s Tactical Survival Folding Knife. This would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer’s front door.We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the  Advanced Fighting Chance (Modern Warrior)+ Dirty Tricks+ Weapons Retention $97.00 and adding another order which was Comstock's Extreme Survival DVD Pak+ Lethal Tactics bonus+ hide site builder+ climbing and rope knots instruction for $129.00. It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.So to protect the customer’s purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.No other company in the industry has a guarantee this generous. It is advised that the customer not “refuse” the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn’t been returned.We also advise that the customer obtain tracking for his package to protect his purchase price.When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.Hope that helps.Regards,Customer ServiceFightFast###-###-####[redacted]@fightfast.com

FightFast has
been in business for nearly years nowWe have managed to do this by
maintaining excellent customer serviceWe are sorry that this customer was
unhappy, but there is simply no way for us to charge his card without his permission
and
participation
On 8/17/
this customer took advantage of our free T325s Tactical Survival KnifeThis
would normally sell for $50, but as a promotion, we give it away for free,
asking only for shipping and handling to get this to the customer's front door
We do this
free giveaway hoping the customer will purchase other products from FightFast
Most customers do not order any other productsIn this case, the customer also
upgrade his order by adding the Advanced Fighting Chance (Modern Warrior and
Gun Disarmament plus free training gun $97.00), Comstock's Extreme Survival
Guide Package (American Badass$129.00), and Military Operatives plus the
bonus and spike $The total price was $not the price given in the
customer's statement
It is clear
on the webpage and in the video that this product is not freeWe understand
that some people change their mind after orderingHowever, because we use an
automated fulfillment system to process orders as quickly as humanly possible,
we cannot cancel orders
So to protect
the customer's purchase price we offer a ONE YEAR 100% money back guaranteeWe
ask that the customer simply return the product for a full and fast refund
No other
company in the industry has a guarantee this generous
It is advised
that the customer not "refuse" the product when it arrives, as the Post Office
often does not return the product back to FightFastWe cannot refund money for
a product that hasn't been returned
We also
advise that the customer obtain tracking for his package to protect his
purchase price
When we
receive the return, we will process the refund and return the money within just
hours of it arriving into the main office
Hope that
helps
Regards,
Customer
Service
FightFast
###-###-####
[redacted]@fightfast.com