Fight Fast

FightFast has been in business for nearly years nowWe have managed to do this by maintaining excellent customer serviceWe are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation.On 8/1/this customer took advantage of our free T325S Tactical Survival Folding KnifeThis would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer’s front door.We do this free giveaway hoping the customer will purchase other products from FightFastMost customers do not order any other productsIn this case, the customer also upgrade his order by adding the ADFCH (Modern Warrior) + Free Weapons Retention + Free Gun for $and another order of ABSGComstock's Extreme Survival DVD Pack for $It is clear on the webpage and in the video that this product is not freeWe understand that some people change their mind after orderingHowever, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.So to protect the customer’s purchase price we offer a ONE YEAR 100% money back guaranteeWe ask that the customer simply return the product for a full and fast refund.No other company in the industry has a guarantee this generousIt is advised that the customer not “refuse” the product when it arrives, as the Post Office often does not return the product back to FightFastWe cannot refund money for a product that hasn’t been returned.We also advise that the customer obtain tracking for his package to protect his purchase price.When we receive the return, we will process the refund and return the money within just hours of it arriving into the main office.We Also have a Customer Service Department that is answering calls 8am- 4:pm ESTHope that helps.Regards,Customer ServiceFightFast###-###-####***@fightfast.com

Contrary to what this customer is saying, he WAS indeed able to cancel his order and was refunded all of his money.This happened BEFORE we received his complaint with the Revdex.comHe even received an email confirmation explaining that his orders had been cancelled at his request and that
he had been refunded.Here are the facts:On 12/11/16 this customer ordered a T325S Tactical folding knife, 5Ta five pack of the same knife, American Badass Survival guide+ Lethal Termination Tactics+ Free outdoor water filter, Military Killing Ops He emailed our company on (DATE) asking for us to cancel the order.We did so immediately and refunded the customerfor the items he cancelled, $434.95.The refund transaction IDs are as follows:SKU Order ID Amount PayPal Refund IDT325S *** 9.95 ***5T325 *** 97.00 ***ABS3W *** 129.00 ***MILSP *** 199.00 ***Here at FightFast we have managed to stay in business for years because we want to make sure our customers are happyOur 100% guarantee protects customers.Hope that helps,Customer ServiceFightFast/TRS

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fightfast.com
Thank you for writing.
On 11-22-15 this customer ordered 5 of our free promotional knives and a "American Bad [redacted] 2" survival DVD...

package.
We limit the number of free knives to two per customer, so this customer was credited for the other 3 knives.
Also, we did fail to send the "American Bad [redacted] 2" survival DVD. That was our fault. So here what we've done.
1. We have credited this customer the $97 the full purchase price of the DVD package.
2. We have also sent her the package anyway as a kind of "make good" for the hassle.
We hope this helps and sincerely apologize for the trouble.
One last thing: We did see multiple emails on 12-12-15 from this, but these emails were all submitted on a Saturday. Customer service was responding to her on 12-14-14 (Monday morning) when this Revdex.com message came across.
No matter, we want to ensure this person is happy.
Regards,
Customer Service
FightFast/TRS
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (4200, 13, 2015/12/28) */
My account has NOT been credited the $97 that the company spokesperson wrote that was doneon 12/14/15.
The DVD was received (Spokesperson decision). Credit for three knives received. But no credit for $97 DVD.
I want my money back or do I need to re-open claim? Or file another?
Thank you.
Final Business Response /* (4000, 15, 2015/12/29) */
Thanks for writing.
FightFast did indeed issue a refund of this customers $97 as promised. The refund transaction ID is #47MXXXXXGDXXXXXXP.
It sometimes takes several days for the payment gateway and the bank to apply the credit back into your account, but you should see it anytime.
Hope that helps,
Customer Service
FightFast/TRS

Initial Business Response /* (1000, 5, 2016/06/30) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his...

permission and participation.
On 6/25/16 this customer took advantage of our free T325s Folding knives. This would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the Comstock Extreme Survival DVD Package (American Basdas Survival Guide 3) for $129 and also Advance Fighting Chances (Modern Warrior and Gun Disarmament) for $97.
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (3000, 7, 2016/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept most of the responses fight fast sent, 1 but not all. I did take advantage of the 2 free knifes they were offering plus shipping at $9.95 each, and in my original email response I tried to order a 3rd one if allowed for a total 1 time charge of $29.85. I have ordered once before with no complaint, but in this case I clicked on a link to look at and I stress look at to see what deals were available. Apparently by clicking on this link it auto automatically signed me up to purchase an item for $129.00 and $97.00, this without my authorization. What,s odd is on the only order I agreed to purchase, I commented how I couldn't wait for the knifes, and if at all possible I would like to order 1 more knife for a 1 time purchase of $29.85. That same comment pops up on all 3 tickets they billed me for, like it's a mass produced order form. After checking the Revdex.com complaint site on this company I see other complainants have had the same or similar complaints as me. So apparently this is a common practice for this company. Also For the record, I did not place the order and later change my mind. I never made the order in the first place, I only wanted and ordered the 2 knifes. I just went to look at the other offers. Also to combat the statement they made about a 24 hour return policy this is contradictory of every email I received from them. This copied and pasted quote from 1 of their responses is "We process refunds within 48 hours of arrival in our mail receiving department". I also tried to contact them the next day to notify them of the mistake and get the ordered stopped and money returned before the item was shipped out for 1 the # they give you is only an automated # and they said all the orders are filled automatically that it was impossible to stop. I can send that quote also if necessary. Coincidentally the notification by email that the order was ready to be shipped out came the next day. Hum! So in closing I do not fully agree with their statement they sent the Revdex.com. For the record on 07/01/16 I did send the item back at my expense of $19.80. Fight Fast should be receiving it on or about 07/06/16, so as they stated, I should be receiving a refund within about 24 hours later. It is insured and guaranteed mailed. Because I had to return their mistake at my expense I should either receive a refund for $19.80 or 2 more knifes.
Final Business Response /* (4000, 13, 2016/07/11) */
We have received the returns into our main office this morning and have already refunded the following:
(2) T325s - - $19.90
(1) Advanced Fighting Chance $97
(1) ABSG3 $129
This customer, as promised, can keep the two knives as our gifts. This customer's bank should post this credit to his account within one or two business days.
Regards,
Customer Service
FightFast/TRS
Final Consumer Response /* (2000, 15, 2016/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have ratified this complaint to my satisfaction. I have already received the money, as they replied into my account. I am sorry we had this unfortunate situation, but they have resolved this issue with the up most integrity. I again am sorry it went to this extreme, but I did try to resolve it myself first. I want to thank Fight Fast for living up to their responsibility, as well of the help with the Revdex.com office. Thank You, [redacted]

Initial Business Response /* (1000, 5, 2016/02/17) */
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fightfast.com
FightFast has been in business for nearly 30 years and we want to make sure our customers are taken care of.
On 2-9-16 this customer...

took advantage of a free offer the American Flag Lapel Pin and the American Gunslinger DVD package (worth $97) that was sent to him for just the shipping and handling charge.
He also added "Advanced Fighting Chance" to his order. It is clear in the video and on the webpage that this is a $97 product.
But people change their minds or occasionally order something they didn't want. So we protect the customer's purchase price with a generous 100% money back guarantee.
Simply return the product and we will refund the money. Send that package to:
FightFast
[redacted] E. [redacted] Ave.
[redacted] CA XXXXX
Attn: Returns
We will refund any return within 24 hours of receiving it into our main office.
It is advised that the customer not "refuse" the package as the post office most often does not return the package to us and we cannot refund money without the product being returned.
Also, it is advised to get tracking on the package you are returning.
Regards,
Customer Service
FightFast/TRS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.Even though they still shorted me  $19.90 of what they owe me I do not wish to fight them on the matter.The reason I contacted the Revdex.com in the first place is fightfast ignored the emails I sent them about never receiving my products.I am suprised they don"t treat there customers better than this.

This customer initiated a chargeback and as explained once that is done the banks take over the ability for us to refund the order. We have let this customer know. Once we stated that he responded with expletives he decided to fill our email inbox with emails just cursing. Since the charge back was initiated without returning the product of course we responded. He returned the product after our ability to refund it had already been taken away by the financial institutions. The reason he received a refund on one item is because he had not initiated a chargeback on that item and returned it. We will not give refunds for the items he has not returned.

Initial Business Response /* (1000, 5, 2016/06/09) */
On 6/4/16 this customer took advantage of our free T325s Folding knife. This would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this...

free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrades his order by adding the Advance Fighting Chance.
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com

This customer placed an order on 1/9/17  for 3 orders. He sent us an email stating that he did not receive his product so we investigated the issue. We found USPS Tracking ID #92[redacted]38[redacted]  that shows he was shipped (per the weight of the package) all items in question. He...

then sent us another email stating that he did receive the package but  did not receive the Military Ops Killing package. In good faith  on 1/22/17  we sent him an email stating that we were going to reship the items in question.On 1/23/17  at 11:06 am the Military Ops killing package was reshipped USPS tracking id# 94[redacted]367061057. Per Tracking it was delivered to him at 10:50 am on 1/25/17.On 2/8/17 at 8:00 am  a charge back was initiated by him for this order stating non receipt it was immediately responded to with proof of tracking for both shipping dates proving it had arrived. While responding to his charge back and getting notes from his account information we spotted another order he had just placed at 7:15am, cancelled it, and issued a refund. We did not see the order for the knife otherwise it would have been cancelled at that moment as well. We reserve the right to do business  with anyone and if we feel their actions are in question we will refuse to do business with them. We received quite a few emails requesting an explanation as to why the order was cancelled. After advising him that it is our policy to not continue business with people who initiate charge backs in lieu of returns he continued to demand we take his order.  We understand why he would not want to be removed from our ordering list as we do have some pretty great deals and a full 365 day return policy in place. However as previously stated this does conclude our business with this customer.

Hello,    Thank you for writing in. We did receive email correspondence from him stating he had not received his orders and we replied with a request for  information on 5/30/17 he did not respond to our request for information until 6/16/17 with the information which we...

responded to the very same day (6/16/17)  with the following email:Hello,   Thanks for writing.
First of all we'd like to apologize for your order being delayed. Over the last 30 years FightFast/TRS has worked hard to build a solid reputation for getting you and other customers their orders as fast as humanly possible.
The system we created to do that rivals (and even beats), that of
Amazon for getting orders shipped out quickly and into our customers'
hands.
But as with all technology it has its pitfalls. And we've run into one recently.
The system, (for reasons we are now in the process of fixing), was
occasionally "dropping" orders for technical reasons I won't go into
here.
Unfortunately your order was among those inadvertently "dropped".
In the end, we found the problem, are in the process of fixing that problem, and will get your order out to you ASAP.
Meanwhile, as a kind of "make good" for you, here's a link to a FREE self defense video-book I think you'll really like.
http://website taken out since this is public record
It's [redacted]s "8-Steps" -- a downloadable course packed with
very pragmatic self defense video tips and tricks that will help you protect yourself and your loved ones.
Again, sorry about the hick-up. We're on it, and your order will be in your hands soon.We had experienced an issue with our system and have been trying our best to rectify the issue. We keep all correspondence in a person's order so stating that we did not reply is not correct.  Since this customer no longer wishes to have these items we have issued refunds on all 3 orders. This will conclude all business.

FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation.
On 7/9/2016 this customer took...

advantage of our free T325s Tactical Folding knife. This would normally sell for $30, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disamrament).
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
###-###-####
[redacted]@fightfast.com

We are very sorry, we had a big error with this order and we will be refunding the $97.00 and shipping out the T325s Folding knife. Here is the Tracking Number (USPS: [redacted]) Also no need to ship back the incorrect merchandize.
Hope that helps.
Regards,
Customer...

Service
FightFast
800-899-8153
[email protected]

Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fightfast.com
Thanks for writing.
FightFast has been in business for nearly 30 years. We do this by promptly attending to customer...

concerns.
We're sorry to hear the customer was confused about what he was ordering. To clarify, on 12/17/15 this customer ordered the following:
1. One ten-pack of "Button Compasses".
2. Two "325S tactical folding knives.
3. One "Overnight Fight Kit" DVD pak.
4. One "Street Brawlers" DVD pak.
5. One "Military Ops" DVD pak.
He called the office and a FightFast customer service rep informed him that his order had already gone to fulfillment. We do this so that our customers receive their orders as fast as humanly possible.
But our automated fulfillment process also means that we cannot simply "cancel" an order. The order has been filled and the customer must return the product for a refund.
Here's what I can do for this customer. When we receive the package, we will refund the money for each returned product within 24 hours of it arriving into the FightFast front office.
I would encourage this customer to not "refuse" the package from the U.S. Postal service, as the post office most times will not ship the product back to us and FightFast cannot refund money unless the product has been returned.
To protect his investment, this customer should place tracking on all returned items.
Regards,
Customer Service
FightFast/TRS
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not confused on what was ordered. I did order the compasses and I did order the knives no confusion. I did not order the dvd's, if I had why weren't they in my shopping cart and why wasn't I asked to confirm the order. Since I didn't order them why am I expected to pay to return them? Since they refused to stop the order they should have to instantly refund my money, pay to have them returned, and wait for me to return their product. Their mistake not mine so they should have to suffer and wait for reimbursement of their product, not me monetarily.
Final Consumer Response /* (4200, 11, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the Fight Fast package with no shipping invoice. I do believe Fight Fast wants the shipping invoice information in order to refund my money. Not only is there no invoice but there is no return postage either.
I challenge the Revdex.com to order something from Fight Fast and hit all the upgrade buttons, as they said I have, and see if this stuff is added to your shopping cart with a confirmation button or if Fight Fast just automatically takes your money and sends you a confirmation email for each video.
I need the shipping invoice information from them so that I can get my refund.
Final Business Response /* (4000, 13, 2015/12/24) */
We are happy to hear the customer has received his order. He may watch the DVDs if he chooses and STILL return them if he's not happy.
He has ONE FULL YEAR to do so.
If he's not happy for ANY reason, simply return the product to:
FightFast
[redacted] E. [redacted] Ave.
[redacted] CA XXXXX
Attn: Returns
We advise anyone returning product to get tracking and to include their name and address and (if possible but NOT required) to print off a copy of the invoice that they were emailed.
We will refund the money promptly, within 24 hours of it arriving into the main office.
Thank you.
Customer Service
FightFast/TRS

(The consumer indicated he/she ACCEPTED the response from the business.)
I do not know if they have sent such checks as we are now on vacation. I do no I'll just give up, as their statement, "nd this could have been taken care of much quicker if this customer would have simply contacted our offices." MEANS NOTHING, as I DID contact their office via phone and email - just didn't get any results.
As I said before, I would like all my comments posted so that if someone else AGAIN runs into this problem as the customers on 5-16-16 also did.....they will know possibly what to do. I do thank Revdex.com for their assistance in this matter. I am not REALLY accepting their resolution//comments, just don't have time to be given the run around with their comments. I do appreciate their return of dollars. I did not state that I wouldn't pay the $9.95 because that IS WHAT WE ORDERED - just not all the other ridiculous time wasting junk. Again, Revdex.com thank you. Your office is outstanding in following up on customer's complaints. I would definitely give you an A+ as a business.

Initial Business Response /* (1000, 5, 2014/09/26) */
[redacted] took advantage of our free folding knife offer that also includes a "FastBlade" instructional DVD a package which normally sells for $97 but for which FightFast asks just $9.95 shipping and handling.
An estimated 20,000 people...

have so far only ordered the knife and "Fast Blade" DVD and most all of them are extremely happy with getting in on such a generous deal.
Other customers went on to order additional products from us as well.
In [redacted]'s case he chose to "upgrade" his order with 3 other packages. These packages are NOT free and there is no way for the website to "automatically charge" him.
To order these additional products Gustov had to select each product using a large red "Yes I Want To Upgrade" button on the webpage where the price is clearly marked.
We of course have all FightFast products on hand in our warehouse (as required) and we ship them immediately (as our customers demand) meaning that [redacted]'s order had already shipped by the time his notice was received by FightFast customer service.
But we provide a safety net. Gustov money was still protected since we offer a generous money-back guarantee on every purchase. He could simply return the product and we will refund all of his purchase price. No questions.
Also, contrary to his statement, he is NOT required to watch the DVDs. Our policy states that we will refund his purchase price EVEN IF he opens the packages and watches the DVDs. He has one full YEAR to check it out and get it back to us for a refund. No other company that I know of in this industry is offering such a generous guarantee.
The only thing we ask is that the customer RETURN the product. That is not an unreasonable request. No company that I know of issues a refund without requiring the return of the product.
We further suggest that as a safety precaution the customer place a simple tracking on any returned items.
But Gustov apparently made the unfortunate decision to "refuse" the package.
What he may not understand is that the post office is under no obligation to return that package to FightFast. In fact, "refused" package are often discarded by postal workers, which is why we go to great lengths to inform the few people who request a refund before receiving their package that they NOT to refuse the package.
Because FightFast cannot refund money for product which has not been returned.
If we DO receive Gustaov's package, (which may happen), FightFast will of course refund his purchase price.
Hope that clarifies things.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. First of all, I had no choice in the other 3 packages. As for the "upgrade" option on their website, had I actually seen anything remotely indicating an upgrade, I would have not made the upgrade. What the unsuspecting consumer really sees is a red rectangular shape that's in the middle of the page that states "Get My TRS 325s Tactical Folder NOW!". When the consumer clicks on the symbol, it takes them to 3 other infomercial type advertisements for 3 DVD's, and once the consumer clicks it a fourth time, the charges are automatically added to ones account. Most, if not all, highly professional businesses will always show the consumer an "INVOICE STATEMENT", with two options, (1)Submit Payment or (2)Cancel Purchase.This business does NOT do this. I have a copy of that page saved, I would like to submit it to Revdex.com for evidence to prove my point. As for their policy statement or any fine print, a customer DOES NOT need to read anything to make a purchase decision, just SUBMIT PAYMENT or CANCEL PAYMENT, that's a consumers choice and right to decide what to do with one's money, not theirs!
As for their so called claim the one is "NOT require to watch the DVD's". I've cut and pasted and email sent by this business. I received this email the day I received the package, which I immediately went to the post office to have returned. Had I received this email along with the purchase statement along with my purchase statement, it would have saved me a lot of trouble.
Hello!
To ensure fast and quality service all orders are fulfilled automatically meaning once the order is placed it is fulfilled almost immediately. Due to this automated fulfillment process we cannot cancel orders, but you are guaranteed a full and prompt refund of the purchase price should you be unsatisfied with the product for any reason.
Once you receive your package watch the DVD's and mail them back to our warehouse at:
TRS Direct
Attn: Returns
606 East Acequia Ave
Visalia, CA XXXXX
To help us issue your refund we ask that you include a copy of the packing slip or a paper with your full name, address, and e-mail.For your records we advise that you obtain a tracking number for your return package.
Note: You are responsible for the return postage, we will not pay for you to mail your package back for a refund.
WARNING: Do not refuse delivery of any package. We cannot guarantee a refund on refused deliveries. Parcel carrier services are notorious for losing or "abandoning" refused deliveries. If you refuse delivery and the package is lost or "abandoned" by a carrier service we cannot issue a refund.
Thank you!
There is nothing on this email stating that one must WATCH or "NOT required to watch" a DVD(s). But, since these are instructions and procedures on how to return the package, the email insinuates that one must follow these procedures on how to return the package. When it comes to emails, my priority is reading my work email, when I have any free time, I'll read my personal email. This company lacks responsibility in properly communicating to the consumer, and respecting the consumers right to make one's own choice.
Note: I have copies of all transactions and receipts. If Revdex.com would like any of these, please let me know and I'll send to you. I will not offer it to this business, I do not TRUST them!
Final Business Response /* (4000, 12, 2014/10/08) */
We have received the customer's package into our warehouse, which this U.S. Postal Service sent to us even though the customer had refused the package.
Again, I would discourage anyone from ever "refusing" a receipt of a product they've paid for as often times the postal service will simply discard the package instead of returning it to the point of origin.
In this case, it was successfully received by us and, as promised, we have refunded the customer's money in full.

Initial Business Response /* (1000, 5, 2015/01/23) */
FightFast has been teaching average guys simplified self-defense for 25 years. Our policy is that we will refund the customer's purchase price for ANY reason even NO reason.
The only requirement for that refund is a very reasonable one ...

that the customer return the package, (but can KEEP the free bonus material).
We have a "triple-check" quality control system that ensures the outgoing order is fulfilled quickly and correctly. We also have a "triple-check" system to ensure that the customer receives an accurate and fast refund on all returns.
In this case our records clearly show that the customer did indeed receive among other things the "Military Ops" lethal fighting package, but did not include that package in his return.
We suggest the customer look for the DVD package as the instructional material is of an extremely sensitive and violent nature, which may indicate that a family member could have disposed of the material or tucked it away somewhere.
FightFast cannot issue a refund without receiving the material.
Hope that clarifies things.

Thanks for writing.We're sorry that this customer had problems. Of the over 100,000 free knives we have given away, less than 1/10th of 1% have ever had ANY problems.There facts are as follows we have a single order  for this customer in our database on 4/22/17 it was delivered to customer...

4/27/17 not 4/1/17.This customer sent us an email on 4/30/17 and was responded to 5/1/17 requesting more details we also left a voicemail with the customer offering a refund. He then sent emails on 5/4/17 stating he was given the run around.The 5n1 Tactical Folding Knife was free, but to make good, on 5/4/17 this customer was refunded the $9.95 he paid for the shipping and handling.At this point he has been entirely refunded and may simply keep the knife if he chooses.Hope this helps,Regards,Customer Service FightFast/TRS

Initial Business Response /* (1000, 5, 2015/09/01) */
Mr. [redacted] ordered these products on 8/31/2015, he upgraded to the American Bad [redacted] Survival Dvd package for $97.00, these packages are automatically sent to our fulfillment facility for processing and cannot be canceled. The good news is the...

customer may return these products for a full money back guarantee refund. Upon receiving the merchandise back at our office we will refund the customer within 24 hours of receiving the package. We have let Mr. Sessions know that he may return the packages and have sent him an email with regards to how and where to send the package. We must receive the package in the warehouse in order for a refund to be processed, so please do not refuse the package, we recommend getting a tracking number from the post office that way the customer has delivery confirmation that we received it.
Thank you.
[redacted]
Fightfast
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not upgrade to the American [redacted] CD. It shows as a separate charge on my credit card not with the order I did place. I immediately called after I checked my card and got the run around. I then received an email and replied that I wanted the order cancelled but of course have not received an answer to my email. This is a bait and switch scam. This company is unscrupulous. I will never order from this company again and will post any where I can what this company tried to pull. it is interesting that they responded so fast to my complaint. Obviously they are so bad they have a full time person waiting to post lies when people complain. The response they emailed me is the same as the response to the Revdex.com. I don't want to return the products I want to cancel the order. I am sure the return process is as bad as the order process. For the person monitoring the Revdex.com for this company CANCEL MY ENTIRE ORDER.
Final Consumer Response /* (4200, 15, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not order this. even if it were free I would not have ordered it. If it is so clear, then why are there so many similar complaints filed with the Revdex.com. You are using deceptive business practices to get people to order without their knowledge. Yo should have canceled the order that did not order when I called. This is costing my time and you want me to spend my money also to ship this back when I didn't order it in the first place. Why?
Final Business Response /* (4000, 17, 2015/09/04) */
You ordered a product. If you want a refund please return the product.
Regards,
Customer Service
FightFast

Initial Business Response /* (1000, 5, 2016/07/12) */
FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his...

permission and participation.
On 7/4/2016 this customer took advantage of our free 5N1 EDC Tactical Folding knife. This would normally sell for $50, but as a promotion, we give it away for free, asking only for shipping and handling to get this to the customer's front door.
We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the Advance Fighting Chance (Modern Warrior and Gun Disamrament) and also Comstocks Extreme Survival Pack (American Badass Survival Guide 3).
It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible, we cannot cancel orders.
So to protect the customer's purchase price we offer a ONE YEAR 100% money back guarantee. We ask that the customer simply return the product for a full and fast refund.
No other company in the industry has a guarantee this generous.
It is advised that the customer not "refuse" the product when it arrives, as the Post Office often does not return the product back to FightFast. We cannot refund money for a product that hasn't been returned.
We also advise that the customer obtain tracking for his package to protect his purchase price.
When we receive the return, we will process the refund and return the money within just 24 hours of it arriving into the main office.
Hope that helps.
Regards,
Customer Service
FightFast
XXX-XXX-XXXX
[redacted]@fightfast.com
Initial Consumer Rebuttal /* (2000, 7, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
while its true I did want the knives I have no ideal how I ordered the other products.I have sent back all of the order including the knives of which I ordered 3 there were only two in box.package should get there friday 7/15/16

Thanks for writing.FightFast has been in business for nearly 30 years now. We have managed to do this by maintaining excellent customer service. We are sorry that this customer was unhappy, but there is simply no way for us to charge his card without his permission and participation.On 5/20/17 this...

customer took advantage of our free T325S tactical folding knife. This would normally sell for $50.00 but as a promotion, we give it away away for free, asking only for shipping and handling to get this to the customer’s front door. We do this free giveaway hoping the customer will purchase other products from FightFast. Most customers do not order any other products. In this case, the customer also upgrade his order by adding the  T3PAK for $49.00. It is clear on the webpage and in the video that this product is not free. We understand that some people change their mind after ordering. However, because we use an automated fulfillment system to process orders as quickly as humanly possible  that product was already processed and had been handed over to our mail carrier.We do not fulfill orders until we have received funds from their financial institution and only after we have received the funds is an invoice created.As these were different orders for different products, they are handled as separate transactions by the merchant processor, and therefore are not posted by the customer's financial institution at the exact same time. In fact, there is often a short delay -- at times over 24 hours -- in the posting of additional purchases by the customer's credit card or bank. FightFast/TRS has no control over this. But the fact remains, the orders were placed within minutes of one another and were shipped to the customer.We DO have a money-back guarantee.All products must be returned to FightFast in order to receive a refund.Our address is:[redacted] 
[redacted]Attn: ReturnsIt is not advisable to simply "refuse" to accept the product from the post office as the postal service is under no obligation to return the product back to FightFast/TRS. In fact, they often do not return the product on "refused" packages, and FightFast/TRS will not refund money on any products that isn't returned to the above address.Hope that helps,Customer ServiceFightFast/TRS