c
I am rejecting this response because:
This is NOT "working with the customer"! Making us pay 40% of a bed that you are fully admitting had a factory change and is NOT the original bed that we ordered is disgraceful! Paying 40% of the bed is the original return policy for someone who has just decided that they do not like their purchase. This is NOT the case here. I will repeat: there WAS a factory change, which you HAVE admitted to; this is NOT the original bed we ordered, ASHLEY must hold up to their "high" customer service standards and provide a FULL 100% store credit for THEIR mistake. If we were notified of this change PRIOR to delivery we would never have accepted it! This is not a case of a "customer's personal preference" but of Ashley Furniture trying to swindle a customer into paying for a very expensive bed that is not what they ordered. We are not even askig for money back, just a 100% store credit. If this does not happen, we will take legal action.
c
Complaint: [redacted]
I am rejecting this response because: I was given a ripped sofa and that is unfair when if I paid for a brand new sofa I should receive a sofa with no defaults. I shouldn't have to make any repairs to a new sofa. It is unfair to me.
Regards,
[redacted]
April 24, 2018 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Rd Building A, Suite 202 Hamilton, NJ 08690 Re: [redacted] Case: [redacted] To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on...
4/17/18. Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the replacement of their merchandise. The customer made their original purchase in 2014, at which time they also purchased a 5 Year Furniture Protection plan. The Protection Plan is provided by a third part company named “[redacted].” The customer utilized their extended Protection Plan recently, and as a result, the customer was granted a store credit to replace the damaged furniture. The customer has moved to a new location since making their original purchase, and unfortunately our delivery teams do not travel that far from our distribution center. The customer is still able to utilize their credit to purchase new merchandise. However, they would be responsible for picking up their items or having the items delivered by a third-party company of their choice. We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####. Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture Home Store [redacted]
Good Morning, We will reach out to the this customer and attempt to resolve their concerns as best as possible. You can expect a response with resolution shortly. Thank you
I am rejecting this response because: The business's solution was to give me a sweater shaver and that is not a solution, it is a brush off. I never once said that I was trying to get this covered under the warranty as a manufacture defect. This is a material defect. The construction of the chair is fine. The MATERIAL is defective. Why customer service can not see this distinction is beyond me. We went to the store and saw pilling on the floor model so it is not just the chair we received - and remember this is the 2nd chair in this material that is pilling terribly! I have no idea why a company as large as Ashley would not have better customer service or respect their customers. We have shopped there many times. This is our 2nd living room set from Ashley. We also have a dinning room set and a few other items. How would you feel if you spent time picking out furniture and spent money on a chair that started pilling in a months time only to be told by a customer service rep. & supervisor that they are using a different company for these issues - whatever that means- ?!?! All I want is either a store credit so that we can pick out an accent chair made with a different material.
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ashley Furniture DID NOT review we us the mattress high with the bed frame we selected.We also were not informed of the additional protection plan added to the purchase.All they supplied to you was my receipts. The check list was filled out the them, I did not fill this out!Thanks,[redacted]
To whom this may concern, We have been working with this client in regards to their new purchase and claim. At the time of sale, our customers sign documentation stating there are no refunds. However, in an effort to delight our guest, we offered a courtesy reselection despite the technician’s report stating that this piece could be brought up to show room standards and has NO manufactured defects. The customer stated that she originally just wanted new leather piece and not a fabric one, and was not okay with having this piece serviced. Please see attached technician’s report and our terms and conditions. After creating a new sale for the leather piece the customer wanted, on 9/02/2016 our take-apart delivery team picked up both the sofa and the accent chair that had been purchased with their previous credit, and delivered the new leather sofa that she states was doubled from the original price. We made adjustments so the credit given back (which includes the delivery charge that is normally non-refundable) would cover the new piece she wanted without having any additional charges. Our customer now wants a break down in how the credit was applied and her original purchase receipt for the fabric product, which we will be able to provide without any trouble. On her original receipt for the fabric purchase the only cost that was not covered with her credit was the new delivery of her items and her protection plan plus tax, this time around we waived the delivery fee and take apart service charges for the leather piece and instead used her previous delivery charge as a credit for this. Please see all documents attached.
To Whom It May Concern:On July 30th, 2015, Ashley Furniture HomeStore determined that the item could not be repaired and authorized an even exchange for the customer. At this point, we are awaiting the product and once received our customer care team will schedule the exchange with the...
To Whom It May Concern;Ashley Furniture Home Store apologizes for any difficulties that you have incurred. Each Ashley Furniture Home Store is independently owned and operated. When this consumer made this purchase, our franchise was not the owner of record for this location. We do not have the paperwork and receipts from the original purchase. We apologize that this consumer did not read the contract that was originally mailed to them 4 to 6 weeks after the purchase. We really value our consumers and would like to offer the customer a 20% off discount towards a new purchase of any product not currently under any promotions. Thank you, Melanie
To whom it may concern, After careful review of your account, we have made a decision regarding your complaint. It was determined that on 1/28/2017 you were in our Secaucus location at which time you made 2 purchases. The first purchase was made under SO#[redacted]for a 3-Piece Vanity Set...
(Package SKU# [redacted]), a Queen Upholstered Bed (SKU# [redacted]), a Dresser (SKU# [redacted]), a Five Drawer Chest (SKU# [redacted]46), and an Accent Mirror (SKU# [redacted]) which totaled $3,408.39 with the inclusion of the Taxable Delivery Charge and applicable sales tax. The grand total was authorized to be financed on your Synchrony account. On the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions) and selected a desired delivery date of 2/25/2017. The second purchase was made under SO#[redacted]for a Howard Miller Clock (SKU# [redacted]) which totaled $89.76 with the inclusion of applicable sales tax. The grand total was authorized to be financed on your Synchrony account, which when combined with the other sale totaled a Synchrony authorization of $3,498.15. On the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions) and took the items from the showroom. Among the accepted Terms and Conditions are various policies explained to protect and inform our customers (please see attached Terms and Conditions). Included in these policies, we do explain that we do not accept the return of any merchandise and only the warranty applies after delivery has been made. You are provided with a 1-Year Limited Manufacturer’s Warranty which begins on the date of delivery and is applicable to the original purchaser at the original delivery address. We will service manufacturing defects only, including replacement parts at no cost to you. On 2/18/2017, we visited your home at which time all merchandise was accepted in good condition (formally binding all Terms and Conditions) and you spoke with a member of our dispatch team to verify that all had gone well. On 3/7/2017, you called into our Customer Care Department at which time a claim was opened regarding your Five Drawer Chest which had an issue with one of the drawer glides. We ordered replacement glides to be sent directly to your residence. On 3/15/2017, you spoke with our Customer Care Department once again at which time we confirmed that you had received the parts and we scheduled you for a technician appointment on 3/18/2017. Unfortunately, on 3/14/2017 we had severe inclement weather which affected many our scheduled appointments and deliveries for the entire week. On 3/18/2017, you called into our Customer Care Department to request a time-frame for your appointment at which time it was discovered that your route had been cancelled. We attempted to reschedule you, however, you demanded compensation. Upon informing you that we could not provide any compensation, you refused to reschedule and so we could not move forward with service as we require your consent to schedule an appointment. In regards to your complaint, you have been dealing with corporate throughout the claim process. We are a licensee of Ashley Furniture Industries operating within the Tri-State area. Our Customer Care Department is located in our Distribution/Clearance Center in Edison, NJ, which is the department you have been dealing with. There is no other department or office which handles our claims. We have attempted to assist you within the bounds of the accepted and binded Terms and Conditions. We have provided replacement parts as well as a scheduled technician at no cost to you. Unfortunately, due to circumstances beyond our control, we were unable to meet your scheduled appointment, however, we have attempted to reschedule you for service (still at no cost to you) which you have not allowed. We are still willing to service you within the bounds outlined in the Terms and Conditions by scheduling a technician to complete the required services. Thank you, and have a wonderful day!
[redacted]
To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on...
4/19/18. Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the repair of their furniture. After reviewing the customer’s case, we have issued the customer a full replacement, which is available to schedule at their earliest convenience. We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at (732) 548 -1200 to schedule. Again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore (732) 548 – 1200
To whom this may concern: It appears a refund check has been issued and mailed to the address corresponding to this Revdex.com complaint. If our guest has not received their check, please reply asap so we may issue a stop payment and proceed in sending a new refund check.Best regards,[redacted]...
To Whom It May Concern:Thank you for contacting Ashley Furniture HomeStore. Our goal is to delight our customers and we offer several opportunities to our consumers to ensure that they are satisfied with our products. As the largest furniture manufacture in the United States, we cannot...
have every item displayed in our showrooms. We provide our customers the opportunity to cancel the product anytime prior to the drive team leaving the customers home. At every delivery, our drive team contacts our dispatch group and has the customer ensure that they are happy with their product. During this check out process, our dispatch group speaks to the individual accepting the product and once they confirm that the customer is happy with their products, the customers sign the delivery receipt and the delivery team is released from that stop. At that point, the product is now the consumers. Since our goal is to delight our customers, we have offered this customer something outside of the terms and conditions of our sale (please see attachment). Our Customer Care team offered this customer the opportunity to reselect new product in our showroom. With this option we require the customer to purchase in stock products, and to pay a handling fee of $199.99 and a redelivery fee. This particular customer was not happy with that option. This option would need to be resolved within 3 days from the original delivery date and the customer would have to return the product in their home in the same condition in which we originally delivered it.Ashley Furniture HomeStore is committed to delighting our customers. We would love the opportunity to coordinate a meeting between the consumer and the showroom. Please let me know if there is a particular time that would work out well. Have a great day, Melanie[redacted] Ext. [redacted]
To Whom It May Concern:Thank you for your prompt response. Ashley Furniture HomeStore is only responsible for manufacture defects, we believe that the service specialist will not be able to assist you with a peeling or lifting veneer do to moisture. Most table top damage must be repaired in a repair facility. We would be happy to offer you a discount towards a new purchase.Thank you, Melanie
April 27, 2018Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Rd Building A, Suite 202 Hamilton, NJ 08690 [redacted] [redacted]
To whom this may concern:Thank you for contacting our Customer Care Corporate Office regarding case...
# [redacted] received on 4/24/18.Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the replacement of their merchandise. After reviewing the customer’s claim, we have issued a full replacement of the merchandise in question. We have contacted the guest and they have scheduled their new delivery to be conducted on 5/7/18. Proof of delivery can be provided upon completion. We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at [redacted].Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore [redacted]
Complaint: [redacted]
I am rejecting this response because: I never removed the tags. I have owned mattresses before and never removed any tags. Why would I even remove the tag on the mattress and not the box spring? That are not taking responsibility for a defective and very expensive prod it they sold to me.
Regards,
[redacted]
Complaint: [redacted]
Please inform Melanie that just like all the supervisors who never returned my phone calls that she is full of [redacted] and that agreeing to exchange the item a month after and only when I filed with the Revdex.com and FTC is not the same as agreing to rectify their massive screw up. Furthermore since they show no genuine apologize or even give a damn in any way I will see them in court and am suing for the maximum amount allowed by law.
I am rejecting this response because:
Regards,
[redacted]
January 24, 2018 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Rd Building A, Suite 202 Hamilton, NJ 08690 Re: Revdex.com Customer Comment Case: 12604257 To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received...
on 1/23/18. We have researched this and see that the customer made the purchase on 11/16/17. At the time of the customer’s purchase he was told that our credit card machine was not online. The customer was asked to leave his credit card information and authorized our representative to process it later, once the credit card machine was working. The customer was alerted to a fraudulent purchase on his credit card for [redacted] for $55.00. The customer reported the fraud to his credit card company. We received the Revdex.com complaint and we reached out to the customer. We were informed that the customer tried multiple times in person and over the phone to speak to someone regarding this matter. The customer informed that his credit card company had refunded the customer the $55.00 and that [redacted] had provided the customer the name of the employee in question. Since that time, said employee has been terminated. We contacted the customer and offered him a refund of $250.00 for the inconvenience the customer was put through. We are still waiting on a reply. We regret this may not be the response our guest hoped to receive. Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore [redacted]
c
I am rejecting this response because:
This is NOT "working with the customer"! Making us pay 40% of a bed that you are fully admitting had a factory change and is NOT the original bed that we ordered is disgraceful! Paying 40% of the bed is the original return policy for someone who has just decided that they do not like their purchase. This is NOT the case here. I will repeat: there WAS a factory change, which you HAVE admitted to; this is NOT the original bed we ordered, ASHLEY must hold up to their "high" customer service standards and provide a FULL 100% store credit for THEIR mistake. If we were notified of this change PRIOR to delivery we would never have accepted it! This is not a case of a "customer's personal preference" but of Ashley Furniture trying to swindle a customer into paying for a very expensive bed that is not what they ordered. We are not even askig for money back, just a 100% store credit. If this does not happen, we will take legal action.
c
Complaint: [redacted]
I am rejecting this response because: I was given a ripped sofa and that is unfair when if I paid for a brand new sofa I should receive a sofa with no defaults. I shouldn't have to make any repairs to a new sofa. It is unfair to me.
Regards,
[redacted]
April 24, 2018 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Rd Building A, Suite 202 Hamilton, NJ 08690 Re: [redacted] Case: [redacted] To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on...
4/17/18. Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the replacement of their merchandise. The customer made their original purchase in 2014, at which time they also purchased a 5 Year Furniture Protection plan. The Protection Plan is provided by a third part company named “[redacted].” The customer utilized their extended Protection Plan recently, and as a result, the customer was granted a store credit to replace the damaged furniture. The customer has moved to a new location since making their original purchase, and unfortunately our delivery teams do not travel that far from our distribution center. The customer is still able to utilize their credit to purchase new merchandise. However, they would be responsible for picking up their items or having the items delivered by a third-party company of their choice. We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####. Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture Home Store [redacted]
Good Morning, We will reach out to the this customer and attempt to resolve their concerns as best as possible. You can expect a response with resolution shortly. Thank you
I am rejecting this response because: The business's solution was to give me a sweater shaver and that is not a solution, it is a brush off. I never once said that I was trying to get this covered under the warranty as a manufacture defect. This is a material defect. The construction of the chair is fine. The MATERIAL is defective. Why customer service can not see this distinction is beyond me. We went to the store and saw pilling on the floor model so it is not just the chair we received - and remember this is the 2nd chair in this material that is pilling terribly! I have no idea why a company as large as Ashley would not have better customer service or respect their customers. We have shopped there many times. This is our 2nd living room set from Ashley. We also have a dinning room set and a few other items. How would you feel if you spent time picking out furniture and spent money on a chair that started pilling in a months time only to be told by a customer service rep. & supervisor that they are using a different company for these issues - whatever that means- ?!?! All I want is either a store credit so that we can pick out an accent chair made with a different material.
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ashley Furniture DID NOT review we us the mattress high with the bed frame we selected.We also were not informed of the additional protection plan added to the purchase.All they supplied to you was my receipts. The check list was filled out the them, I did not fill this out!Thanks,[redacted]
I accepted Ashley furnitures offer of a store credit. Thank you for your help.
To whom this may concern, We have been working with this client in regards to their new purchase and claim. At the time of sale, our customers sign documentation stating there are no refunds. However, in an effort to delight our guest, we offered a courtesy reselection despite the technician’s report stating that this piece could be brought up to show room standards and has NO manufactured defects. The customer stated that she originally just wanted new leather piece and not a fabric one, and was not okay with having this piece serviced. Please see attached technician’s report and our terms and conditions. After creating a new sale for the leather piece the customer wanted, on 9/02/2016 our take-apart delivery team picked up both the sofa and the accent chair that had been purchased with their previous credit, and delivered the new leather sofa that she states was doubled from the original price. We made adjustments so the credit given back (which includes the delivery charge that is normally non-refundable) would cover the new piece she wanted without having any additional charges. Our customer now wants a break down in how the credit was applied and her original purchase receipt for the fabric product, which we will be able to provide without any trouble. On her original receipt for the fabric purchase the only cost that was not covered with her credit was the new delivery of her items and her protection plan plus tax, this time around we waived the delivery fee and take apart service charges for the leather piece and instead used her previous delivery charge as a credit for this. Please see all documents attached.
To Whom It May Concern:On July 30th, 2015, Ashley Furniture HomeStore determined that the item could not be repaired and authorized an even exchange for the customer. At this point, we are awaiting the product and once received our customer care team will schedule the exchange with the...
customer.
To Whom It May Concern;Ashley Furniture Home Store apologizes for any difficulties that you have incurred. Each Ashley Furniture Home Store is independently owned and operated. When this consumer made this purchase, our franchise was not the owner of record for this location. We do not have the paperwork and receipts from the original purchase. We apologize that this consumer did not read the contract that was originally mailed to them 4 to 6 weeks after the purchase. We really value our consumers and would like to offer the customer a 20% off discount towards a new purchase of any product not currently under any promotions. Thank you, Melanie
To whom it may concern, After careful review of your account, we have made a decision regarding your complaint. It was determined that on 1/28/2017 you were in our Secaucus location at which time you made 2 purchases. The first purchase was made under SO#[redacted]for a 3-Piece Vanity Set...
(Package SKU# [redacted]), a Queen Upholstered Bed (SKU# [redacted]), a Dresser (SKU# [redacted]), a Five Drawer Chest (SKU# [redacted]46), and an Accent Mirror (SKU# [redacted]) which totaled $3,408.39 with the inclusion of the Taxable Delivery Charge and applicable sales tax. The grand total was authorized to be financed on your Synchrony account. On the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions) and selected a desired delivery date of 2/25/2017. The second purchase was made under SO#[redacted]for a Howard Miller Clock (SKU# [redacted]) which totaled $89.76 with the inclusion of applicable sales tax. The grand total was authorized to be financed on your Synchrony account, which when combined with the other sale totaled a Synchrony authorization of $3,498.15. On the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions) and took the items from the showroom. Among the accepted Terms and Conditions are various policies explained to protect and inform our customers (please see attached Terms and Conditions). Included in these policies, we do explain that we do not accept the return of any merchandise and only the warranty applies after delivery has been made. You are provided with a 1-Year Limited Manufacturer’s Warranty which begins on the date of delivery and is applicable to the original purchaser at the original delivery address. We will service manufacturing defects only, including replacement parts at no cost to you. On 2/18/2017, we visited your home at which time all merchandise was accepted in good condition (formally binding all Terms and Conditions) and you spoke with a member of our dispatch team to verify that all had gone well. On 3/7/2017, you called into our Customer Care Department at which time a claim was opened regarding your Five Drawer Chest which had an issue with one of the drawer glides. We ordered replacement glides to be sent directly to your residence. On 3/15/2017, you spoke with our Customer Care Department once again at which time we confirmed that you had received the parts and we scheduled you for a technician appointment on 3/18/2017. Unfortunately, on 3/14/2017 we had severe inclement weather which affected many our scheduled appointments and deliveries for the entire week. On 3/18/2017, you called into our Customer Care Department to request a time-frame for your appointment at which time it was discovered that your route had been cancelled. We attempted to reschedule you, however, you demanded compensation. Upon informing you that we could not provide any compensation, you refused to reschedule and so we could not move forward with service as we require your consent to schedule an appointment. In regards to your complaint, you have been dealing with corporate throughout the claim process. We are a licensee of Ashley Furniture Industries operating within the Tri-State area. Our Customer Care Department is located in our Distribution/Clearance Center in Edison, NJ, which is the department you have been dealing with. There is no other department or office which handles our claims. We have attempted to assist you within the bounds of the accepted and binded Terms and Conditions. We have provided replacement parts as well as a scheduled technician at no cost to you. Unfortunately, due to circumstances beyond our control, we were unable to meet your scheduled appointment, however, we have attempted to reschedule you for service (still at no cost to you) which you have not allowed. We are still willing to service you within the bounds outlined in the Terms and Conditions by scheduling a technician to complete the required services. Thank you, and have a wonderful day!
[redacted]
To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on...
4/19/18. Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the repair of their furniture. After reviewing the customer’s case, we have issued the customer a full replacement, which is available to schedule at their earliest convenience. We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at (732) 548 -1200 to schedule. Again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore (732) 548 – 1200
To whom this may concern: It appears a refund check has been issued and mailed to the address corresponding to this Revdex.com complaint. If our guest has not received their check, please reply asap so we may issue a stop payment and proceed in sending a new refund check.Best regards,[redacted]...
[redacted]
To Whom It May Concern:Thank you for contacting Ashley Furniture HomeStore. Our goal is to delight our customers and we offer several opportunities to our consumers to ensure that they are satisfied with our products. As the largest furniture manufacture in the United States, we cannot...
have every item displayed in our showrooms. We provide our customers the opportunity to cancel the product anytime prior to the drive team leaving the customers home. At every delivery, our drive team contacts our dispatch group and has the customer ensure that they are happy with their product. During this check out process, our dispatch group speaks to the individual accepting the product and once they confirm that the customer is happy with their products, the customers sign the delivery receipt and the delivery team is released from that stop. At that point, the product is now the consumers. Since our goal is to delight our customers, we have offered this customer something outside of the terms and conditions of our sale (please see attachment). Our Customer Care team offered this customer the opportunity to reselect new product in our showroom. With this option we require the customer to purchase in stock products, and to pay a handling fee of $199.99 and a redelivery fee. This particular customer was not happy with that option. This option would need to be resolved within 3 days from the original delivery date and the customer would have to return the product in their home in the same condition in which we originally delivered it.Ashley Furniture HomeStore is committed to delighting our customers. We would love the opportunity to coordinate a meeting between the consumer and the showroom. Please let me know if there is a particular time that would work out well. Have a great day, Melanie[redacted] Ext. [redacted]
To Whom It May Concern:Thank you for your prompt response. Ashley Furniture HomeStore is only responsible for manufacture defects, we believe that the service specialist will not be able to assist you with a peeling or lifting veneer do to moisture. Most table top damage must be repaired in a repair facility. We would be happy to offer you a discount towards a new purchase.Thank you, Melanie
April 27, 2018Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Rd Building A, Suite 202 Hamilton, NJ 08690 [redacted] [redacted]
To whom this may concern:Thank you for contacting our Customer Care Corporate Office regarding case...
# [redacted] received on 4/24/18.Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the replacement of their merchandise. After reviewing the customer’s claim, we have issued a full replacement of the merchandise in question. We have contacted the guest and they have scheduled their new delivery to be conducted on 5/7/18. Proof of delivery can be provided upon completion. We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at [redacted].Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore [redacted]
Complaint: [redacted]
I am rejecting this response because: I never removed the tags. I have owned mattresses before and never removed any tags. Why would I even remove the tag on the mattress and not the box spring? That are not taking responsibility for a defective and very expensive prod it they sold to me.
Regards,
[redacted]
Complaint: [redacted]
Please inform Melanie that just like all the supervisors who never returned my phone calls that she is full of [redacted] and that agreeing to exchange the item a month after and only when I filed with the Revdex.com and FTC is not the same as agreing to rectify their massive screw up. Furthermore since they show no genuine apologize or even give a damn in any way I will see them in court and am suing for the maximum amount allowed by law.
I am rejecting this response because:
Regards,
[redacted]
January 24, 2018 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Rd Building A, Suite 202 Hamilton, NJ 08690 Re: Revdex.com Customer Comment Case: 12604257 To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received...
on 1/23/18. We have researched this and see that the customer made the purchase on 11/16/17. At the time of the customer’s purchase he was told that our credit card machine was not online. The customer was asked to leave his credit card information and authorized our representative to process it later, once the credit card machine was working. The customer was alerted to a fraudulent purchase on his credit card for [redacted] for $55.00. The customer reported the fraud to his credit card company. We received the Revdex.com complaint and we reached out to the customer. We were informed that the customer tried multiple times in person and over the phone to speak to someone regarding this matter. The customer informed that his credit card company had refunded the customer the $55.00 and that [redacted] had provided the customer the name of the employee in question. Since that time, said employee has been terminated. We contacted the customer and offered him a refund of $250.00 for the inconvenience the customer was put through. We are still waiting on a reply. We regret this may not be the response our guest hoped to receive. Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore [redacted]