To whom it may concern, We would like you to know that we have received your claim and are currently researching your account to better understand the concern at hand Please allow us some time to come up with a resolution to help you become a raving fan. Have a wonderful day
I find that your company was irredponsibleYour customer care confirned the appt the say before you can not state that it is at no cost yo me when I arranged my life around that dayI am stitting with a defective product that is not even a month oldAs to corporate I asked for ceo or upper management and all they were saying is that upper management will not tske calls for such cslls which I find to be absurdWhen a customer is getting no where with low level customer care they have a right to speak with upper management The request for compensation is that your compsny lied never folloeed up and created hsvoc my day which was scheduled around the confirmation of the appt regardless the product needs repair as to the time of delivery I never opened every draw to see if it was installed properlyI just assumed your guys knew what they were doing that responsible was on meI will never after this experience I will never purchase another item from your companyNor will I ever recommend to anyone
Regards,
*** ***
To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced. We have provided the customer a refund and have canceled their purchase.Thank you, ***
THe tabletop ONLY was attempted to be exchanged on two occasionsThe first time, the top arrived and was severely scratched and damagedthat was the one which was rejected and not acceptedThe second was installed and still wobbledThe issue remains with the pedestalsThe screws on the pedestals are stripped which is why the table is unstableThis was discovered by a tech from Ashley who took pictures for proof I must stress the pedestals have not been exchanged at any pointThe techs that came to make this repair and exchange all reached the same conclusion regarding the stripped screw holes on attachment of the table top and that the pedestals were the issue, yet Ashley continues to send new table tops ! The company has been unresponsive and requires many attempts at resolution over several weeksI went to the Ashley store in *** ** where it was purchased to confirm the table in the showroom had all the leaves in and it did not wobble! The fact that the table will wobble with all the leaves was never at any point disclosedWho would buy a product that wobbles when sitting for family dinner ? That's ridiculous
To Whom It May Concern:Ashley Furniture offers a very detailed manufacture warranty. Pilling is not considered a defect under the terms and conditions of this warranty. Please see the attached link: http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspxAt this point, our group tried
to provide this customer a solution for the pilling issue that she was experiencing
Complaint: ***
I am rejecting this response because:
This is hopeful with Ashley FurnitureThey keep throwing the fault back to me with all thelegal terminologiesI dare them accept the truth that one of their employeescaused the damage while on deliveryAnd again, I demand Ashley to recognize itNotonce they apologize for the damage their delivery guys caused.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Hello Melanie,Here we are days later and the offer to exchange the furniture was rejected by ashley two hours after deliveryI spoke with a customer rep and asked to have a manager call me that day or the nextI still days later haven't heard from anyone at Ashley furnitureWith the response being that Ashley wants to delight their customersI don't call this delightAshley states that I have several opportunities to deny furniture or cancel before handI was given minutes to check furniture with the delivery people rushing meI then had to go back to workTwo hours later we fully inspected the furniture to find one piece broken and others totally poor qualityI have offered the customer rep that I would pay a restock fee and delivery fee to return the furnitureAshley is saying they will give me a option to exchange the furniture for a fee and delivery fee but only instock furnitureIf I liked anything in the store we would of bought that and not ordered the item online in the storeI don't think we will find black furniture in the store as we needed to order it. So that option is not a option if we cant find a set we likeI see that Ashley furniture online offers day return policy with all purchasesI don't see that since we had to go online in the store why I cant return it the same way. Especially since we bought it sight unseen and Ashley says they want to delight meI can understand that the company doesn't want to encourage returns but hours later should be allowed especially with the restocking fee. Also especially since it was a online purchase which sould qualify for the day policy. we don't feel the furniture since it is broken as delivered is the quality we are looking forPlease let me return the furniture.sincerely *** ***
Regards,
*** ***
We received the following message from Mr ***Please let me know if you need any further information*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** *** I received my
check Saturday. Thank you for your urgent and concerned response It is greatly appreciated.I will update Revdex.com that my claim was resolved to my satisfaction.t ***
December 12,
Revdex.com Serving New Jersey
Whitehorse-Hamilton Square Rd
Building A, Suite
Hamilton, NJ
Re: Revdex.com Customer Comment
Case: ***
To whom this may concern:
Thank you for contacting our Customer Care Corporate Office regarding case #
*** received on 12/02/
Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for a refund amount of $Our position on this matter has not changed since it’s last correspondence to the consumer on 11/13/
Our guest opened a claim on 11/04/with our customer care center regarding their concerns with their merchandise of creaking and crackingSubsequently, we sent a technician to inspect the furniture on 11/08/Our findings show the merchandise is up to showroom standards and have no manufactured defectsOn 11/13/we advised our guest we would be closing out the claimUnfortunately, we were unable to abide by our guest’s expectations regarding service of this piece and was not satisfied with our technician’s findingsPlease see attached supporting documents of terms and conditions showing all merchandise is final sale once accepted at time of deliveryAlthough we cannot refund, or piitems we would like to offer a second technician opinion so that we may determine if there is any actual damage
We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond
Respectfully submitted,
Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore
*** *** * ***
Complaint: ***
I am rejecting this response because: There offer is going to cost me money to dispose of there defected product and then want to charge me an Additional delivery chargeI DO NOT want the same product that has potential to break again as I stated I am willing to accept the credit and also pay any additional money that would cost if I bought a different product that was more then this one, but will not pay delivery or disposal fee I've paid delivery already and I will not pay for disposal of there defected product
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have been waiting since the end of April for a resolution to this problemI have contacted numerous representatives from Ashley's and their extended warranty holders whom have given me nothing but aggravation and the run aroundWhen I first contacted Ashley's customer service center I was told they had the parts available and it was just a matter of getting approval for shipment since the insurance company wasn't upholding Ashley's sale pitch of coverageNow the parts are not available and opposed to giving me a credit to buy a new bed, Ashley's rather my wife and I sleep on the floor and wait months for parts to come availableTerrible service.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Thanks for nothing Guess that's the first and last time I or any of my friends/family will be shopping at Ashley Furniture Instead of sending one of your repairmen to come look at it, on your dime (you were fine offering for them to come out if I paid for it), you're just wiping your hands of it Some customer service And thanks Revdex.com I know this will go down as that the business attempted to help, but in reality they did everything to avoid a sensible solution, saying they won't bother to send one of their techs to check it out but that I could pay them $instead of $
Regards,
*** ***
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that you may have experienced. Our records indicate that our drive team was able to resolve your concerns once the necessary parts were delivered. Please contact us at our Resolution Center if you have any
future concerns. That contact number is *** Thank you, ***
To whom this may concern, Upon further review of your account, we see that you have a credit for the dining room set available and that you are working with Madi from your original location for a reselectionPlease refer to screenshot of credit to salePlease close this claim as we have come
to a resolution.Have a wonderful Holiday!
To Whom It May Concern:After further review, we did determine that the account for this consumer was accidentally charged. We have processed a correction and the account was cleared of all charges. If the consumer would like to confirm this, please call *** at ***. This should be reflected on the account in the next business days.Thank you for your understanding.***
To Whom It May Concern: Thank you for contacting us to resolve this concern. It is our goal at Ashley Furniture HomeStore to resolve your defects with your product. We have been in contact with your protection plan company and the originally offered a replacement of your rails. Since the item is discontinued, we were awaiting stock to be delivered from a different warehouse. As of today, Ashley Corporate has notified us that the rails are no longer available. We have contacted the protection plan company to advise them. They should be sending us paperwork to replace the entire bed, but since all of this has occurred today we have yet to receive itThank you, ***
To Whom It May Concern:Thank you for contacting us in regards to your concern. Our records indicate that the refund through the finance company was processed on 6/16/2016. The account should reflect that payment was processed. If you for some reason that refund is not reflected,
please contact us at *** *** ***. Thank you, ***
To whom this may concern, Ashley furniture will honor exchange of damaged item, however cannot accept return of merchandise
To whom it may concern, We would like you to know that we have received your claim and are currently researching your account to better understand the concern at hand Please allow us some time to come up with a resolution to help you become a raving fan. Have a wonderful day
I find that your company was irredponsibleYour customer care confirned the appt the say before you can not state that it is at no cost yo me when I arranged my life around that dayI am stitting with a defective product that is not even a month oldAs to corporate I asked for ceo or upper management and all they were saying is that upper management will not tske calls for such cslls which I find to be absurdWhen a customer is getting no where with low level customer care they have a right to speak with upper management The request for compensation is that your compsny lied never folloeed up and created hsvoc my day which was scheduled around the confirmation of the appt regardless the product needs repair as to the time of delivery I never opened every draw to see if it was installed properlyI just assumed your guys knew what they were doing that responsible was on meI will never after this experience I will never purchase another item from your companyNor will I ever recommend to anyone
Regards,
*** ***
To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced. We have provided the customer a refund and have canceled their purchase.Thank you, ***
THe tabletop ONLY was attempted to be exchanged on two occasionsThe first time, the top arrived and was severely scratched and damagedthat was the one which was rejected and not acceptedThe second was installed and still wobbledThe issue remains with the pedestalsThe screws on the pedestals are stripped which is why the table is unstableThis was discovered by a tech from Ashley who took pictures for proof I must stress the pedestals have not been exchanged at any pointThe techs that came to make this repair and exchange all reached the same conclusion regarding the stripped screw holes on attachment of the table top and that the pedestals were the issue, yet Ashley continues to send new table tops ! The company has been unresponsive and requires many attempts at resolution over several weeksI went to the Ashley store in *** ** where it was purchased to confirm the table in the showroom had all the leaves in and it did not wobble! The fact that the table will wobble with all the leaves was never at any point disclosedWho would buy a product that wobbles when sitting for family dinner ? That's ridiculous
To Whom It May Concern:Ashley Furniture offers a very detailed manufacture warranty. Pilling is not considered a defect under the terms and conditions of this warranty. Please see the attached link: http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspxAt this point, our group tried
to provide this customer a solution for the pilling issue that she was experiencing
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is hopeful with Ashley FurnitureThey keep throwing the fault back to me with all thelegal terminologiesI dare them accept the truth that one of their employeescaused the damage while on deliveryAnd again, I demand Ashley to recognize itNotonce they apologize for the damage their delivery guys caused.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Hello Melanie,Here we are days later and the offer to exchange the furniture was rejected by ashley two hours after deliveryI spoke with a customer rep and asked to have a manager call me that day or the nextI still days later haven't heard from anyone at Ashley furnitureWith the response being that Ashley wants to delight their customersI don't call this delightAshley states that I have several opportunities to deny furniture or cancel before handI was given minutes to check furniture with the delivery people rushing meI then had to go back to workTwo hours later we fully inspected the furniture to find one piece broken and others totally poor qualityI have offered the customer rep that I would pay a restock fee and delivery fee to return the furnitureAshley is saying they will give me a option to exchange the furniture for a fee and delivery fee but only instock furnitureIf I liked anything in the store we would of bought that and not ordered the item online in the storeI don't think we will find black furniture in the store as we needed to order it. So that option is not a option if we cant find a set we likeI see that Ashley furniture online offers day return policy with all purchasesI don't see that since we had to go online in the store why I cant return it the same way. Especially since we bought it sight unseen and Ashley says they want to delight meI can understand that the company doesn't want to encourage returns but hours later should be allowed especially with the restocking fee. Also especially since it was a online purchase which sould qualify for the day policy. we don't feel the furniture since it is broken as delivered is the quality we are looking forPlease let me return the furniture.sincerely *** ***
Regards,
*** ***
We received the following message from Mr ***Please let me know if you need any further information*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** *** I received my
check Saturday. Thank you for your urgent and concerned response It is greatly appreciated.I will update Revdex.com that my claim was resolved to my satisfaction.t ***
December 12,
Revdex.com Serving New Jersey
Whitehorse-Hamilton Square Rd
Building A, Suite
Hamilton, NJ
Re: Revdex.com Customer Comment
Case: ***
To whom this may concern:
Thank you for contacting our Customer Care Corporate Office regarding case #
*** received on 12/02/
Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for a refund amount of $Our position on this matter has not changed since it’s last correspondence to the consumer on 11/13/
Our guest opened a claim on 11/04/with our customer care center regarding their concerns with their merchandise of creaking and crackingSubsequently, we sent a technician to inspect the furniture on 11/08/Our findings show the merchandise is up to showroom standards and have no manufactured defectsOn 11/13/we advised our guest we would be closing out the claimUnfortunately, we were unable to abide by our guest’s expectations regarding service of this piece and was not satisfied with our technician’s findingsPlease see attached supporting documents of terms and conditions showing all merchandise is final sale once accepted at time of deliveryAlthough we cannot refund, or piitems we would like to offer a second technician opinion so that we may determine if there is any actual damage
We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond
Respectfully submitted,
Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore
*** *** * ***
Complaint: ***
I am rejecting this response because: There offer is going to cost me money to dispose of there defected product and then want to charge me an Additional delivery chargeI DO NOT want the same product that has potential to break again as I stated I am willing to accept the credit and also pay any additional money that would cost if I bought a different product that was more then this one, but will not pay delivery or disposal fee I've paid delivery already and I will not pay for disposal of there defected product
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have been waiting since the end of April for a resolution to this problemI have contacted numerous representatives from Ashley's and their extended warranty holders whom have given me nothing but aggravation and the run aroundWhen I first contacted Ashley's customer service center I was told they had the parts available and it was just a matter of getting approval for shipment since the insurance company wasn't upholding Ashley's sale pitch of coverageNow the parts are not available and opposed to giving me a credit to buy a new bed, Ashley's rather my wife and I sleep on the floor and wait months for parts to come availableTerrible service.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Thanks for nothing Guess that's the first and last time I or any of my friends/family will be shopping at Ashley Furniture Instead of sending one of your repairmen to come look at it, on your dime (you were fine offering for them to come out if I paid for it), you're just wiping your hands of it Some customer service And thanks Revdex.com I know this will go down as that the business attempted to help, but in reality they did everything to avoid a sensible solution, saying they won't bother to send one of their techs to check it out but that I could pay them $instead of $
Regards,
*** ***
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that you may have experienced. Our records indicate that our drive team was able to resolve your concerns once the necessary parts were delivered. Please contact us at our Resolution Center if you have any
future concerns. That contact number is *** Thank you, ***
To whom this may concern, Upon further review of your account, we see that you have a credit for the dining room set available and that you are working with Madi from your original location for a reselectionPlease refer to screenshot of credit to salePlease close this claim as we have come
to a resolution.Have a wonderful Holiday!
To Whom It May Concern:After further review, we did determine that the account for this consumer was accidentally charged. We have processed a correction and the account was cleared of all charges. If the consumer would like to confirm this, please call *** at ***. This should be reflected on the account in the next business days.Thank you for your understanding.***
To Whom It May Concern: Thank you for contacting us to resolve this concern. It is our goal at Ashley Furniture HomeStore to resolve your defects with your product. We have been in contact with your protection plan company and the originally offered a replacement of your rails. Since the item is discontinued, we were awaiting stock to be delivered from a different warehouse. As of today, Ashley Corporate has notified us that the rails are no longer available. We have contacted the protection plan company to advise them. They should be sending us paperwork to replace the entire bed, but since all of this has occurred today we have yet to receive itThank you, ***
To Whom It May Concern:Thank you for contacting us in regards to your concern. Our records indicate that the refund through the finance company was processed on 6/16/2016. The account should reflect that payment was processed. If you for some reason that refund is not reflected,
please contact us at *** *** ***. Thank you, ***
To Whom It May Concern:Ashley Furniture HomeStore apologizes for you experience. At this point, our position would remain the same.Thank you, Melanie