To Whom It May Concern: Ashley Furniture HomeStore offers a five year protection plan against incidents and accidents When we sell a protection plan we actually have the protection plan company send out a full copy of the warranty that explains that each instance must be related to a particular incident or accident As a jester of goodwill, we would like to send out our own specialists to evaluate the concerns and ultimately assist with a resolution Please contact us at your convenience [redacted] Please make sure the representative is aware that the file is noted of this special accommodation Thank you for you business, Melanie
To Whom It May Concern:We apologize that Mr [redacted] is having this issue We will be providing Mr [redacted] a credit that he can use towards the purchase of a new living room set We do not want the product that is failing to be returned to us, so Mr [redacted] can donate it if he would like The new purchase would need to either be picked up in our distribution center in Edison, NJ or Mr [redacted] would be responsible to pay the delivery charges.Thank you, Melanie
To whom this may concern; We are still working on finding a resolution for you, please allow us 24-hrs to contact you at the phone number provided with our responseThank you
To whom this may concern, Upon further review of the account, I found that we have attempted to assist our guest with the leather peeling issueUnfortunately, since the serial numbers cannot be provided we are unable to give a request for a creditWe attempted to find the serial numbers through the manufacturer, but were unable to attain the numbers with the information providedWhen this failed, we offered to repair the piece, although it is out of the warranty for repairs, since the serial numbers could not be found the next step was to bring the piece up to showroom standards by servicing and replacing the parts that are peelingThe guest refused to the service, but we assure we have attempted to service the customer and this piece
To Whom It May Concern:Thank you for choosing Ashley Furniture As previously addressed, we have sent out a Furniture Specialist and the smell that you are describing is the smell of a new product Ashley Furniture does not deem this concern as a manufacturing defect, therefore, the item is eligible for return.Have a great day, Melanie
Complaint: [redacted] I am rejecting this response because: Ashley Furniture time lines on when I started to make the calls is not correctAlso there response on how they were going to solve the issue is also incorrectIt is as if were are talking with to different parties Regards, [redacted]
To whom this may concern, I apologize for any inconvenience we may have caused you and your familyUpon review of the account, I see we have attempted delivery twiceWe will certainly refund your delivery for the inconvenience, please be aware someone will reach out to you for information on the original form of paymentAshley furniture will also contact you in regards to the new deliveryAshley furniture would like to partner with you to turn this experience around and finally get your brand new furniture in your home We appreciate your time and patience
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced We have processed the refund to this customer's finance account and they should be able to see it reflected within business days Please let me know if you have any further concernsThank you, [redacted]
To whom it may concern,We are very empathetic with your experience and the issues that have occurredEven though the representative you spoke with was correct in saying that we do not accept the return of any merchandise after the acceptance of delivery (this is in accordance with our Terms and Conditions), we have reviewed your account with the management team in the hopes of making an exception, and are indeed prepared to offer you a reselection for the Trundle Underbed Storage (SKU# B131-60)We are in the works of submitting the necessary paperwork on our end to make this possible for you and will be reaching out to you when the credit is available at the store for you to select the chest you desire in place of the storage unitThank you for your time and have a wonderful day
To whom it may concern,I do apologize for any misunderstanding but I would like to once again point out some key items in my previous response."At the time of purchase, you selected a desired delivery date of 12/28/2016, and signed the line on the sale receipt labeled: “Customer Acceptance of Terms & Conditions on Reverse Side.”Within the Terms and Conditions, we do explain that if an authorized party is accepting the delivery, you acknowledge that the authorized party is formally accepting delivery and binds all Terms and Conditions, and we instruct you to review these Terms with themWe also explain that if merchandise arrives damaged, you may refuse the merchandise for either an exchange or a refund for the damaged item(s), otherwise we could leave the merchandise in the home and schedule an in-home serviceAfter the acceptance of delivery, the warranty applies only, which allows us to service any merchandise suffering from manufacturing defects only at no cost to the customer within a 1-year period beginning on the date of deliveryWe do not accept the return of any items after delivery has been made(Please see attached documents for verification of aforementioned policies)." You asked how the receiver of your gift would have the receiptThey would not have the receipt unless you provide it, however you did agree to policies that state that you (the purchaser) are responsible for making any authorized party accepting delivery aware of all Terms and ConditionsYou also mentioned that the damages occurred during deliveryHad you made the receiver of the gift aware of the Terms and Conditions (which you did agree to do), he or she would have been well aware of the fact that they could refuse the merchandise at that very moment and schedule a replacement if they so desireWe do empathize with your current situation, however you chose to agree to Terms and Conditions which include consumer rights that you did not practiceFor this reason, we will not be able to compensate or stray from our standard operating proceduresThank you for your time, and have a wonderful day!
To whom it may concern, We have received your complaint and empathize with your current situationAfter careful review of your account, it was determined that you were in our New Rochelle location on 11/18/at which time you made the purchase in question under [redacted] for a Queen Panel Bed (Package SKU# [redacted] ) with a Protection Plan totaling $1,with the inclusion of the Taxable Delivery Charge and applicable sales taxOn the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions)Among these Terms and Conditions, we state that the acceptance of delivery by the purchaser or an authorized party formally binds all Terms and ConditionsWe also include our Warranty Information, which states that we provide a 1-year limited manufacturer warranty beginning at the original delivery date which allows us to service manufacturing defects only and is applicable towards the original purchaser at the original delivery addressIt also provides a brief explanation of the Protection Plan of which you speak, which is as follows: We offer a 5-year comprehensive Platinum Protection Plan that covers accidental/incidental occurrences including rips, tears, stains, punctures, scratches, burns, dents, chips, electrical components, breakage of mechanisms and more(Plan does not cover wear and tear or substitute as a cleaning service.) Please refer to service agreement for coverage detailsOn 12/2/2014, we visited your home at which time all merchandise was accepted in good condition (formally binding all Terms and Conditions), and signed the delivery receiptThe first call we received regarding your issue was on 10/11/2016, at which time you were given the option of reaching out to Platinum Protection Services (as you were no longer covered by our 1-year limited manufacturer warranty) or taking down the phone number of one of the technicians that we work with so that you could set up service at your own expenseWe received another call on 5/15/with the same issue, at which time we went over the same optionsThe Platinum Protection Plan you purchased is managed by Platinum Protection ServicesThey are a separate entity, and do not operate within our Terms and ConditionsFor this reason, we do suggest on our Terms and Conditions that you refer to the service agreement for coverage detailsPresently, you are not entitled to service or replacement from Ashley Furniture HomestorePlatinum Protection Services operates within their own policies, and so we recommend you reach out to them directly at ###-###-####Thank you for your time, and have a wonderful day!
To whom it may concern,We empathize with the current situation you are in and have come to a resolutionThe Table Pads do come from a different manufacturer and are customer cut to fit your tableAt this time it is difficult to determine where the mistake was made so we will focus on correcting itPaperwork has been submitted to allow for a credit of the table pad which will go towards a new table pad that will be ordered from the manufacturer in the hopes that we can get you a table pad that will fit the table you purchasedYou will not be responsible for any costs to correct this issuePlease allow us sufficient time to apply the credit and order the new table pad from the manufacturerYou will be contacted once this has been doneThank you for your patience, and have an amazing day!
I am rejecting this response because: The business's solution was to give me a sweater shaver and that is not a solution, it is a brush off I never once said that I was trying to get this covered under the warranty as a manufacture defect This is a material defect The construction of the chair is fine The MATERIAL is defective Why customer service can not see this distinction is beyond meWe went to the store and saw pilling on the floor model so it is not just the chair we received - and remember this is the 2nd chair in this material that is pilling terribly! I have no idea why a company as large as Ashley would not have better customer service or respect their customers We have shopped there many timesThis is our 2nd living room set from Ashley We also have a dinning room set and a few other items How would you feel if you spent time picking out furniture and spent money on a chair that started pilling in a months time only to be told by a customer service rep& supervisor that they are using a different company for these issues - whatever that means- ?!?! All I want is either a store credit so that we can pick out an accent chair made with a different material
To Whom It May Concern: Ashley Furniture HomeStore apologizes that the refund is not showing on your account We have reached out to the finance company to find out what the delay is This credit should be reflected shortlyThank you for your patience and understanding [redacted]
Good Afternoon, We can recommend contacting a trained independent craftsman that works regularly with Ashley Home StoresKDS - ###-###-####, please make note that the terms of the warranty state that Ashley is not responsible for labor, packing and all shipping transportation costsLIMITED WARRANTIESLimited Warranties are non-transferableThe following Limited Warranties are given to the original retail purchaser of the following Ashley Furniture Industries, IncProducts:Frames Used In Upholstered and Leather ProductsLimited Lifetime WarrantyA Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepersAshley Furniture Industries, Incwarrants these components to you, the original retail purchaser, to be free from material manufacturing defectsLifetime means the useful life of the productAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs
April 13, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Rd Building A, Suite Hamilton, NJ Re: [redacted] Case: [redacted] To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on 4/12/Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the refund of a Five Year Extended Protection Plan that was purchased in Our Patchogue showroom was, at the time of purchase, owned by a different franchise who had a promotion, which is no longer advertisedHowever, to honor the expectation that was set by the previous store, we are willing to give the customer a store credit in the amount of the Protection Plan cost We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond Respectfully submitted, Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore [redacted] ***
Complaint: [redacted] I am rejecting this response because: Liquids spill all the time This water was cleaned up in under minutes, yet the damage was done The damage is minor, it's not like the table needs replacing Your "offer" is for me to spend $400-for a new table That's just more money in your pocket When I called your business I was told you could send one of your repair people to check it out but that I would have to pay for them to come My suggested resolution was for the repair person to be sent for free because of the poor quality that we ended up with Regards, [redacted]
To whom this may concern,On the day of delivery, our Ashley representative strongly advised our guest to refuse the furniture due to one of the pieces not fitting in the homeOur guest was adamant about keeping keeping her furniture and requested options.Being that our guest ordered online, the dispatcher advised the best option would be refusal and the only other options would be a breakdown service for the second piece.Our breakdown service is consisted of skilled craftsman that take apart the furniture before delivery and assemble within the home.Our guest was then advised that this would be an additional $fee and we would be unable to provide the service until this was paidOur guest then agreed to keep the merchandise that fit and purchase the additional service.Once an online representative called our guest to receive payment our guest declined wanting the service and cancelled the remainider of the saleUnfortunately, the merchandise in her home that she had already accepted is final sale and was signed for during the time of delivery binding to our terms and condition.Please be advised our guest was given the option and even recommended to refuse the order due to one of the pieces being a no fitAnother option we provided once the guest stated the piece was too big, was to select a different piece that would fit comfortably in her home.Unfortunately our guest still does not see these options fit.If there are any damages to the piece received in the home we will gladly assist our guest within the terms and conditions.Thank you for allowing us an opportunity to respond.Best regards,Miryam C
To Whom It May Concern;Ashley Furniture Home Store apologizes for any difficulties that you have incurred Each Ashley Furniture Home Store is independently owned and operated When this consumer made this purchase, our franchise was not the owner of record for this location We do not have the paperwork and receipts from the original purchase We apologize that this consumer did not read the contract that was originally mailed to them to weeks after the purchase We really value our consumers and would like to offer the customer a 20% off discount towards a new purchase of any product not currently under any promotionsThank you, Melanie
To Whom It May Concern: Ashley Furniture HomeStore offers a five year protection plan against incidents and accidents When we sell a protection plan we actually have the protection plan company send out a full copy of the warranty that explains that each instance must be related to a particular incident or accident As a jester of goodwill, we would like to send out our own specialists to evaluate the concerns and ultimately assist with a resolution Please contact us at your convenience [redacted] Please make sure the representative is aware that the file is noted of this special accommodation Thank you for you business, Melanie
To Whom It May Concern:We apologize that Mr [redacted] is having this issue We will be providing Mr [redacted] a credit that he can use towards the purchase of a new living room set We do not want the product that is failing to be returned to us, so Mr [redacted] can donate it if he would like The new purchase would need to either be picked up in our distribution center in Edison, NJ or Mr [redacted] would be responsible to pay the delivery charges.Thank you, Melanie
To whom this may concern; We are still working on finding a resolution for you, please allow us 24-hrs to contact you at the phone number provided with our responseThank you
To whom this may concern, Upon further review of the account, I found that we have attempted to assist our guest with the leather peeling issueUnfortunately, since the serial numbers cannot be provided we are unable to give a request for a creditWe attempted to find the serial numbers through the manufacturer, but were unable to attain the numbers with the information providedWhen this failed, we offered to repair the piece, although it is out of the warranty for repairs, since the serial numbers could not be found the next step was to bring the piece up to showroom standards by servicing and replacing the parts that are peelingThe guest refused to the service, but we assure we have attempted to service the customer and this piece
To Whom It May Concern:Thank you for choosing Ashley Furniture As previously addressed, we have sent out a Furniture Specialist and the smell that you are describing is the smell of a new product Ashley Furniture does not deem this concern as a manufacturing defect, therefore, the item is eligible for return.Have a great day, Melanie
Complaint: [redacted] I am rejecting this response because: Ashley Furniture time lines on when I started to make the calls is not correctAlso there response on how they were going to solve the issue is also incorrectIt is as if were are talking with to different parties Regards, [redacted]
To whom this may concern, I apologize for any inconvenience we may have caused you and your familyUpon review of the account, I see we have attempted delivery twiceWe will certainly refund your delivery for the inconvenience, please be aware someone will reach out to you for information on the original form of paymentAshley furniture will also contact you in regards to the new deliveryAshley furniture would like to partner with you to turn this experience around and finally get your brand new furniture in your home We appreciate your time and patience
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced We have processed the refund to this customer's finance account and they should be able to see it reflected within business days Please let me know if you have any further concernsThank you, [redacted]
Ashley furniture has satisfied my complaintI received the part in less than weeksPlease rescind the complaintThank you
To whom it may concern,We are very empathetic with your experience and the issues that have occurredEven though the representative you spoke with was correct in saying that we do not accept the return of any merchandise after the acceptance of delivery (this is in accordance with our Terms and Conditions), we have reviewed your account with the management team in the hopes of making an exception, and are indeed prepared to offer you a reselection for the Trundle Underbed Storage (SKU# B131-60)We are in the works of submitting the necessary paperwork on our end to make this possible for you and will be reaching out to you when the credit is available at the store for you to select the chest you desire in place of the storage unitThank you for your time and have a wonderful day
To whom it may concern,I do apologize for any misunderstanding but I would like to once again point out some key items in my previous response."At the time of purchase, you selected a desired delivery date of 12/28/2016, and signed the line on the sale receipt labeled: “Customer Acceptance of Terms & Conditions on Reverse Side.”Within the Terms and Conditions, we do explain that if an authorized party is accepting the delivery, you acknowledge that the authorized party is formally accepting delivery and binds all Terms and Conditions, and we instruct you to review these Terms with themWe also explain that if merchandise arrives damaged, you may refuse the merchandise for either an exchange or a refund for the damaged item(s), otherwise we could leave the merchandise in the home and schedule an in-home serviceAfter the acceptance of delivery, the warranty applies only, which allows us to service any merchandise suffering from manufacturing defects only at no cost to the customer within a 1-year period beginning on the date of deliveryWe do not accept the return of any items after delivery has been made(Please see attached documents for verification of aforementioned policies)." You asked how the receiver of your gift would have the receiptThey would not have the receipt unless you provide it, however you did agree to policies that state that you (the purchaser) are responsible for making any authorized party accepting delivery aware of all Terms and ConditionsYou also mentioned that the damages occurred during deliveryHad you made the receiver of the gift aware of the Terms and Conditions (which you did agree to do), he or she would have been well aware of the fact that they could refuse the merchandise at that very moment and schedule a replacement if they so desireWe do empathize with your current situation, however you chose to agree to Terms and Conditions which include consumer rights that you did not practiceFor this reason, we will not be able to compensate or stray from our standard operating proceduresThank you for your time, and have a wonderful day!
To whom it may concern, We have received your complaint and empathize with your current situationAfter careful review of your account, it was determined that you were in our New Rochelle location on 11/18/at which time you made the purchase in question under [redacted] for a Queen Panel Bed (Package SKU# [redacted] ) with a Protection Plan totaling $1,with the inclusion of the Taxable Delivery Charge and applicable sales taxOn the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions)Among these Terms and Conditions, we state that the acceptance of delivery by the purchaser or an authorized party formally binds all Terms and ConditionsWe also include our Warranty Information, which states that we provide a 1-year limited manufacturer warranty beginning at the original delivery date which allows us to service manufacturing defects only and is applicable towards the original purchaser at the original delivery addressIt also provides a brief explanation of the Protection Plan of which you speak, which is as follows: We offer a 5-year comprehensive Platinum Protection Plan that covers accidental/incidental occurrences including rips, tears, stains, punctures, scratches, burns, dents, chips, electrical components, breakage of mechanisms and more(Plan does not cover wear and tear or substitute as a cleaning service.) Please refer to service agreement for coverage detailsOn 12/2/2014, we visited your home at which time all merchandise was accepted in good condition (formally binding all Terms and Conditions), and signed the delivery receiptThe first call we received regarding your issue was on 10/11/2016, at which time you were given the option of reaching out to Platinum Protection Services (as you were no longer covered by our 1-year limited manufacturer warranty) or taking down the phone number of one of the technicians that we work with so that you could set up service at your own expenseWe received another call on 5/15/with the same issue, at which time we went over the same optionsThe Platinum Protection Plan you purchased is managed by Platinum Protection ServicesThey are a separate entity, and do not operate within our Terms and ConditionsFor this reason, we do suggest on our Terms and Conditions that you refer to the service agreement for coverage detailsPresently, you are not entitled to service or replacement from Ashley Furniture HomestorePlatinum Protection Services operates within their own policies, and so we recommend you reach out to them directly at ###-###-####Thank you for your time, and have a wonderful day!
To whom it may concern,We empathize with the current situation you are in and have come to a resolutionThe Table Pads do come from a different manufacturer and are customer cut to fit your tableAt this time it is difficult to determine where the mistake was made so we will focus on correcting itPaperwork has been submitted to allow for a credit of the table pad which will go towards a new table pad that will be ordered from the manufacturer in the hopes that we can get you a table pad that will fit the table you purchasedYou will not be responsible for any costs to correct this issuePlease allow us sufficient time to apply the credit and order the new table pad from the manufacturerYou will be contacted once this has been doneThank you for your patience, and have an amazing day!
I am rejecting this response because: The business's solution was to give me a sweater shaver and that is not a solution, it is a brush off I never once said that I was trying to get this covered under the warranty as a manufacture defect This is a material defect The construction of the chair is fine The MATERIAL is defective Why customer service can not see this distinction is beyond meWe went to the store and saw pilling on the floor model so it is not just the chair we received - and remember this is the 2nd chair in this material that is pilling terribly! I have no idea why a company as large as Ashley would not have better customer service or respect their customers We have shopped there many timesThis is our 2nd living room set from Ashley We also have a dinning room set and a few other items How would you feel if you spent time picking out furniture and spent money on a chair that started pilling in a months time only to be told by a customer service rep& supervisor that they are using a different company for these issues - whatever that means- ?!?! All I want is either a store credit so that we can pick out an accent chair made with a different material
To Whom It May Concern: Ashley Furniture HomeStore apologizes that the refund is not showing on your account We have reached out to the finance company to find out what the delay is This credit should be reflected shortlyThank you for your patience and understanding [redacted]
Good Afternoon, We can recommend contacting a trained independent craftsman that works regularly with Ashley Home StoresKDS - ###-###-####, please make note that the terms of the warranty state that Ashley is not responsible for labor, packing and all shipping transportation costsLIMITED WARRANTIESLimited Warranties are non-transferableThe following Limited Warranties are given to the original retail purchaser of the following Ashley Furniture Industries, IncProducts:Frames Used In Upholstered and Leather ProductsLimited Lifetime WarrantyA Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepersAshley Furniture Industries, Incwarrants these components to you, the original retail purchaser, to be free from material manufacturing defectsLifetime means the useful life of the productAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs
April 13, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Rd Building A, Suite Hamilton, NJ Re: [redacted] Case: [redacted] To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on 4/12/Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the refund of a Five Year Extended Protection Plan that was purchased in Our Patchogue showroom was, at the time of purchase, owned by a different franchise who had a promotion, which is no longer advertisedHowever, to honor the expectation that was set by the previous store, we are willing to give the customer a store credit in the amount of the Protection Plan cost We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond Respectfully submitted, Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore [redacted] ***
Complaint: [redacted] I am rejecting this response because: Liquids spill all the time This water was cleaned up in under minutes, yet the damage was done The damage is minor, it's not like the table needs replacing Your "offer" is for me to spend $400-for a new table That's just more money in your pocket When I called your business I was told you could send one of your repair people to check it out but that I would have to pay for them to come My suggested resolution was for the repair person to be sent for free because of the poor quality that we ended up with Regards, [redacted]
To whom this may concern,On the day of delivery, our Ashley representative strongly advised our guest to refuse the furniture due to one of the pieces not fitting in the homeOur guest was adamant about keeping keeping her furniture and requested options.Being that our guest ordered online, the dispatcher advised the best option would be refusal and the only other options would be a breakdown service for the second piece.Our breakdown service is consisted of skilled craftsman that take apart the furniture before delivery and assemble within the home.Our guest was then advised that this would be an additional $fee and we would be unable to provide the service until this was paidOur guest then agreed to keep the merchandise that fit and purchase the additional service.Once an online representative called our guest to receive payment our guest declined wanting the service and cancelled the remainider of the saleUnfortunately, the merchandise in her home that she had already accepted is final sale and was signed for during the time of delivery binding to our terms and condition.Please be advised our guest was given the option and even recommended to refuse the order due to one of the pieces being a no fitAnother option we provided once the guest stated the piece was too big, was to select a different piece that would fit comfortably in her home.Unfortunately our guest still does not see these options fit.If there are any damages to the piece received in the home we will gladly assist our guest within the terms and conditions.Thank you for allowing us an opportunity to respond.Best regards,Miryam C
To Whom It May Concern;Ashley Furniture Home Store apologizes for any difficulties that you have incurred Each Ashley Furniture Home Store is independently owned and operated When this consumer made this purchase, our franchise was not the owner of record for this location We do not have the paperwork and receipts from the original purchase We apologize that this consumer did not read the contract that was originally mailed to them to weeks after the purchase We really value our consumers and would like to offer the customer a 20% off discount towards a new purchase of any product not currently under any promotionsThank you, Melanie