Filmed Entertainment

June 12, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB [redacted] [redacted] Avondale, AZ [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] *** We are in the process of researching [redacted] ***’s account and will respond shortly If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

January 21, [redacted] *** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account [redacted] [redacted] Montgomery, AL [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have issued a credit to her COLUMBIA HOUSE DVD CLUB account in the amount of $as outlined below: Invoice: [redacted] Date: 12-19- Amount: $ Late Fee: $ Invoice: [redacted] Date: 12-19- Amount: $ Late Fee: $ TOTAL: $ We have also sent Ms Pettaway a complimentary copy of the DVD she requested in her complaint Our records show that there is a current balance of $on [redacted] ’s DVD Club account; this balance pertains to an invoice dated December 18, which is unrelated to her current inquiry We regret [redacted] experienced a delay in resolving her concerns; we sincerely thank her for her continued membership If you have any additional questions or concerns, you may reach me by phone at ###-###-#### or you may email [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Email: [email protected]

March 3, Ms*** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] Account # [redacted] Chicago, IL Dear Ms [redacted] : I am responding to the inquiry your office forwarded for Ms [redacted] On review, we were able to identify an account for Ms [redacted] Our records show that a [redacted] DVD CLUB account was opened in Ms [redacted] ’ name on May 20, The address listed on the account is [redacted] Avenue, Chicago, IL 60620- The purchase commitment associated with this account was to buy two DVDs at regular Club price within a specified period of time When the commitment was not fulfilled within the time period, we added a charge of $ to the account This represents the cost of the two DVDs, plus shipping and processing charges and tax Since we did not receive payment of the balance, we placed the debt of $in collections The account was subsequently sold to [redacted] (Orion) Though we are not the creditor on record, as a courtesy we have contacted [redacted] on Ms [redacted] ’ behalf and requested that they close their fileOrion has confirmed that they have closed their file and have taken steps to remove information regarding this account from Ms [redacted] ’ credit report If Ms [redacted] would like to contact Orion directly, she may do so at P.OBox [redacted] Atlanta, GA 30356, ###-###-#### We trust this resolves Ms [redacted] ’ concerns If you have any further questions or concerns, you may contact me by phone at ###-###-#### or you may email [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

March 17, Ms*** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] ** Nederland, TX Dear Ms [redacted] : I am responding to the inquiry your office forwarded for Ms [redacted] Please assure Ms [redacted] that we have issued a credit to her COLUMBIA HOUSE DVD CLUB account in the amount of $Her account has been closed with a zero balanceMs [redacted] may disregard any future communications she might receive from the Club In addition, we have removed Ms [redacted] ’s name, address, and email address from our solicitation lists We regret that Ms [redacted] experienced difficulty in resolving her concernsWe appreciate her past membership If you have any further questions, you may contact me by phone at ###-###-#### or you may send an email to [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

December 3, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] ***.We have been unable to locate a COLUMBIA HOUSE DVD CLUB account with the information [redacted] has provided It would be helpful if Mr Quinn could please provide us with a copy of the section of his credit report that pertains to the DVD Club [redacted] may fax it to me at ###-###-####, ATTN: Brooke K [redacted] .We will address [redacted] ***’s concerns once we receive this additional information.You may contact me at ###-###-#### with any questionsYou may also send an e-mail [email protected],Brooke KCorrespondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have checked my balance online and it now shows a zero balance I would like to thank Columbia house for doing the right thing by crediting my account Regards, [redacted] ***

June 11, 2014> [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account# [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** We have confirmed that a refund of $was issued to ***’s COLUMBIA HOUSE DVD CLUB account We have also waived the late charge associated with the balance ***’s account has a zero balance at this time We regret that ** [redacted] experienced a delay in receiving his refund; we trust this resolves his concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

April 22, **o-bidi- [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] - [redacted] [redacted] *** [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** In order for us to locate a Club account and assist ***, we will need further information Please have ***, provide us with account numbers, as well as any previous addresses or names that may have been on the accounts It would be most helpful if ** [redacted] could send us a copy of the relevant section of her credit report and/or collection notice that pertains to the Club account ** [redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-#### We will make every effort to resolve ***’s concerns as soon as we hear from her Thank you for your cooperation You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

January 20, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] , AKA [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] Baton Rouge, LA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have issued a credit to her COLUMBIA HOUSE DVD CLUB account in the amount of $The account now reflects a zero balance We thank [redacted] for her continued business and sincerely apologize for the difficulty she experienced in resolving these concerns As a courtesy, we would like to offer [redacted] a complimentary DVD of her choice [redacted] may contact me at ###-###-#### and I will be happy to place her order If you have any additional questions or concerns, you may reach me by phone or via email at [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Email: [email protected]

[redacted] RE: Revdex.com Complaint ID [redacted] I am responding to the inquiry your office forwarded for [redacted] *** Please assure [redacted] that we have issued credits totaling $to his COLUMBIA HOUSE DVD CLUB account for returned product: [redacted] [redacted] [redacted] [redacted] *** [redacted] *** [redacted] ** [redacted] [redacted] ** [redacted] [redacted] [redacted] [redacted] We also removed three late charges at $each, totaling $ The account is currently closed with a zero balance [redacted] may disregard any future communications he might receive from the Club We trust this resolves [redacted] concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

March 19, ? ** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Upon review, it appears that ** [redacted] ’s account was not successfully created in our customer account system As a result, we did not process ** [redacted] ’s order When ** [redacted] placed his order, an authorization was placed on the credit card he usedSince the order did not process, the authorization automatically terminated ** [redacted] ’s credit card was never actually charged for the order We have closed ** [redacted] ’s DVD Club account and removed his name, address and email address from our solicitation lists ** [redacted] may disregard any further communication he receives from the Club We regret that ** [redacted] ’s experience with the Club was unsatisfactory; we trust this resolves his concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Once the information has been removed from my credit report I will be gladly to close this disputeIn order for me to check my credit report, I will need to pay a feePlease have the company send proof that this debit has been removed from my credit report Regards, [redacted]

April 22, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB [redacted] ** [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** In order for us to locate a Club account and assist ***, we will need further information Please have *** provide us with a copy of the portion of his credit report that pertains to the DVD Club ** [redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-#### We will make every effort to resolve ***’s concerns as soon as we hear from him Thank you for your cooperation You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They lied However, they did refund my acct I never preauthorized the Director's selection and answer all my emails with them and have in the last year declined At first they credited my acct., but then took it back out until after the tape was mailed back to them They kept telling me they accredited my acctand I kept telling them to put my money back in my bank acct Until I contacted you, they kept giving me the run around However, after contacting you, they paid me by putting my money back in my accton March 24th Thank you for your actions.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I do not understand why I have to pay over $for just moviesI called and left a message for [redacted] at ###-###-#### and left the titles of the DVDs that I did receivedI have never paid this amount of money for DVDs and hereby request that Columbia House correct this issue Regards, [redacted] - [redacted]

September 17, [redacted] class="normal">Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] *** Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** On review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted] ***’s name on November 24, On March 27, 2008, we shipped a selection to the address on the account [ [redacted] ***, FL ***] and applied $to the DVD Club account for the shipment When the balance remained unpaid, we added three late charges, at $each, in accordance with our delinquent payment policies This brought the total unpaid balance to $ When the debt of $remained unpaid, we placed the account in collectionsWe subsequently sold the account to [redacted] (***) Though we are not the creditor of record, as a courtesy we have contacted [redacted] on [redacted] ***’s behalfWe have requested that [redacted] close their file and remove any information regarding this DVD Club account from [redacted] ***’s credit report On September 17, 2014, we received confirmation from [redacted] that they have taken these steps [redacted] may contact [redacted] directly at: [redacted] (***) [redacted] You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

June 26, ** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] * [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB membership account was opened in [redacted] ***’s name on December 7, 2006, at which time we shipped an enrollment package to the address on file ( [redacted] ***, MA ***) and billed $to the account for the shipment The purchase commitment associated with this membership was to buy DVDs at regular Club price within year of enrollment Since we did not receive payment for the enrollment package, we added two late charges, at $each, to the account on January 19, and February 16, 2007, in accordance with our delinquent payment policies When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account This amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges When the account balance of $remained unpaid, we placed the debt in collections with our agency, [redacted] (***) We have contacted [redacted] and instructed that they close their file and cease collection efforts [redacted] assures us that they have closed the file and taken steps to remove any adverse information from [redacted] ***’s credit report We have closed this DVD Club account with a zero balance [redacted] may disregard any future Club communications We trust this resolves [redacted] ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

June 12, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB [redacted] Atlanta, GA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We are in the process of researching [redacted] ’s account and will respond shortly If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####