Filmed Entertainment

July 21, Ms*** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] Cypress, TX Dear Ms [redacted] : I am responding to the inquiry your office forwarded for Ms [redacted] On review, we note that on July 16, 2015, we responded to Ms [redacted] ’ most recent email regarding her order for her COLUMBIA HOUSE DVD CLUB account We have re-processed Ms [redacted] ’ order, free of chargeMs [redacted] will receive her complimentary DVD in approximately 3-weeks With regard to Ms [redacted] ’ Bonus Points, our records show that Bonus Points were not applied to her order Ms [redacted] ’ Bonus Points balance remains unchanged We trust this resolves Ms [redacted] ’ concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

July 15, [redacted] RevDex.com N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] Dear Ms Vaghari: I am responding to the inquiry your office forwarded for ** [redacted] We have credited ** [redacted] ’s DVD Club account in the amount of $17.47, which represents the charge for the DVD plus $in late charges If ** [redacted] would still like to close his DVD Club account, he will need to remit payment for the balance on the account ($48.20) ** [redacted] may contact me directly at the phone number below to arrange payment and close the account We regret that ** [redacted] experienced in delay in receiving this account credit You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

Complaint Detail Unable to cancel account despite customer service repeatedly confirming account cancellationI have two accounts with Columbia House (not sure how that happened) associated with one e-mail addressEach month, I used to log in to both accounts to decline the Featured Selection so it was not mailedThe company switched to e-mail login on their websiteAt that time, I contacted the company via their customer service e-mail addressed to inquire as to whether my two accounts were consolidatedI was not able to get an answerI continued to log in to the account online to cancel Featured Selections, but they were delivered each monthI returned them to sender each timeI began contacting customer service to address the issueI e-mailed customer service with my issue and received a form e-mail indicating that they were sorry I was experiencing website login issues and that they reset the password associated with my accountIt indicated that I would receive a temporary password in a separate e-mailNo such password was ever receivedI answered that I did not ask for my password to be reset and that I now had no access to my online account due to their changing my passwordI exchanged many e-mails with customer serviceEach time I reiterated my problem, and each time I received a form e-mail from a different person that did not answer my question or solve my issueI began asking for my account to be cancelledI received an e-mail indicating that my account was cancelledI continued to receive Featured Selections in the mailI again e-mailed requesting cancellation and again received confirmation via e-mail that the account would be cancelledI continued to receive DVDs in the mailI e-mailed again and this time received an e-mail indicating that I had balances on my accountsThis is not possible, as I have returned every unwanted delivery and have paid for items I've ordered at the time of check outI indicated that I would not pay these balances and that I needed my account cancelledI received another form email indicating that my account had been cancelledI called customer service to ask that my accounts be cancelledI provided the woman with both account numbersShe asked that I hold while she cancelled each accountI held for several minutes while she worked, and she then indicated that both accounts had been successfully cancelledI continue to receive DVDs in the mail, howeverI first contacted customer service in November I need my accounts cancelled Desired Settlement Cancel account(s) and receive no further contact, deliveries, or e-mails from Columbia House Desired Settlement: Other (requires explanation)

May 1, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in ** [redacted] ’s name on October 26, The purchase commitment associated with this membership was to buy 4DVDs at regular Club price within year of enrollment When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account This amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges When the account balance remained unpaid, we placed the debt in collections with our agency, [redacted] (***) We have contacted [redacted] and instructed that they close their file and cease collection efforts [redacted] assures us that they have closed the file and taken steps to remove any adverse information from ** [redacted] ’s credit report We have closed this DVD Club account with a zero balance** [redacted] may disregard any Club communications she may receive We trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

June 17, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account ## [redacted] , [redacted] , [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have issued a credit of $to her [redacted] on file We have also closed all of the above-referenced DVD Club accounts with zero balances We regret that [redacted] experienced such a delay in receiving her refunds; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]