Filmed Entertainment

February 25, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account# [redacted] [redacted] [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] We have processed a refund of $to the [redacted] on file for ** [redacted] ** [redacted] may keep the DVD with our compliments We have confirmed that ** [redacted] ’s DVD Club account has been closed with a zero balance In order to consider ** [redacted] ’s request for reimbursement of overdraft charges, we will need to review her bank/credit card statement referencing the charges** [redacted] may send the information to me directly, by mail, to [redacted] ***, or by fax it to my attention at ###-###-#### You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

Attached is a copy of the response we sent to the South Dakota Attorney General’s office regarding [redacted] ***’s follinquiry Please let me know if you have questions Thank you, Brooke K [redacted] Correspondence Specialist [redacted] ATTN: [redacted] Re: Your Reference No.: [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : Thank you for being in touch regarding [redacted] ***’s inquiry We have also been in touch with the Revdex.com in an attempt to resolve [redacted] ***’s concerns regarding her COLUMBIA HOUSE DVD CLUB account At first, we were having difficulty locating an account in [redacted] ***’s name [redacted] provided additional information enabling us to locate the correct DVD Club account Please assure [redacted] that we have issued a credit to her Club account in the amount of $ We have also closed the DVD Club account with a zero balance We believe we have resolved [redacted] ***’s concerns to her satisfaction You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

June 19, 2015Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] ***.On review, our records show that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted] ***’s name on June 25, We shipped the enrollment package of DVDs to the address listed above and charged $to the account.When the balance remained unpaid, we added two $late charges to the account on August 8, and September 5, 2008, in accordance with our delinquent payment policies.The purchase commitment associated with this membership was to buy five DVDs at regular Club price within a specified period of time.When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account which represents the cost of the five DVDs, plus shipping and processing charges and tax.Since we did not receive payment of the $146,balance, we placed the debt in collectionsWe subsequently sold the account to [redacted] , LLC.Though we are not the creditor on record, as a courtesy we have contacted [redacted] on [redacted] ***’s behalf and requested that they close their file [redacted] has confirmed that they have closed their file and have taken steps to remove information regarding this account from [redacted] ***'s credit report.If [redacted] would like to contact [redacted] directly, she may do so by mail at P.OBox ***, Chicago, IL ***, or by phone at ###-###-####.We trust this resolves [redacted] ***’s concerns.If you have further questions, you may contact me by phone at ###-###-####.Sincerely,Rachel H

October 28, Dear [redacted] :This is in response to the inquiry your office forwarded for [redacted] ***.We are currently researching [redacted] ***’s account and gathering information We will send our response as soon as possible.If you have additional questions, please contact me at ###-###-#### or send an e-mail to [email protected] Sincerely,Brooke K Correspondence Specialist

April 16, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account# [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Upon review, our records indicate that a bona fide COLUMBIA HOUSE DVD CLUB account was opened in ** [redacted] ’ name on June 9, The purchase commitment associated with this membership was to buy DVDs at regular Club price within year of enrollment When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account This amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges and tax When the account balance remained unpaid, we placed the debt in collections with our agency, [redacted] (***) We have contacted [redacted] and instructed that they close their file and cease collection efforts [redacted] assures us that they have closed the file and taken steps to remove any adverse information from ** [redacted] ’ credit report We have closed this DVD Club account with a zero balance** [redacted] may disregard any Club communications she may receive We trust this resolves ** [redacted] ’ concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

Dear ** [redacted] : I have reviewed the response made by COLUMBIA HOUSE DVD CLUB/Direct Brands in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

October 14, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] , ME [redacted] Dear [redacted] : I am responding to the foll inquiry your office forwarded for [redacted] We have confirmed that [redacted] ’s DVD Club account has been cancelled with a zero balanceWe believe that [redacted] viewed her online account history while the account closure was in process All charges have now been removed from our systems With regard to the shipment that was already in process, our records indicate that the items were returned to us as the address was shown as “undeliverable.” We have already removed the charges for these items from [redacted] ’s account You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

November 24, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] .Please assure [redacted] that we are processing a refund in the amount of $to his/her credit card.We hope that this resolves [redacted] ’s inquiry.You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected],Brooke K

February 27, [redacted] Revdex.com [redacted] Re: Revdex.com Complaint ID [redacted] [redacted] [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for [redacted] We were able to locate an account in [redacted] ’s name, but with different addresses Please ask [redacted] to provide us with any previous addresses that may have been on the account It would also be helpful if ** [redacted] could provide a copy of that portion of her credit report relating to her inquiry [redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-#### We will make every effort to resolve [redacted] ’s concerns as soon as we confirm the account information Thank you for your cooperation You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

June 19, 2015Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] ***On review, our records show that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted] ***’s name on June 25, We shipped the enrollment package of DVDs to the address listed above and charged $to the accountWhen the balance remained unpaid, we added two $late charges to the account on August 8, and September 5, 2008, in accordance with our delinquent payment policiesThe purchase commitment associated with this membership was to buy five DVDs at regular Club price within a specified period of timeWhen the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account which represents the cost of the five DVDs, plus shipping and processing charges and taxSince we did not receive payment of the $146,balance, we placed the debt in collectionsWe subsequently sold the account to [redacted] , LLCThough we are not the creditor on record, as a courtesy we have contacted [redacted] on [redacted] ***’s behalf and requested that they close their file [redacted] has confirmed that they have closed their file and have taken steps to remove information regarding this account from [redacted] ***'s credit reportIf [redacted] would like to contact [redacted] directly, she may do so by mail at P.OBox ***, Chicago, IL ***, or by phone at ###-###-####We trust this resolves [redacted] ***’s concernsIf you have further questions, you may contact me by phone at ###-###-####Sincerely, Rachel H

Smith - Revdex.com rebuttal response.Revised

October 14, [redacted] *** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** On review, our records show that we received the payments [redacted] references, which were applied to his account and outstanding DVD Club account balance According to our records, the balance of $on [redacted] ***’s account pertains to Director’s Selections that were shipped to him and for which we did not receive payment As an accommodation, we have removed the $charge from [redacted] ***’s DVD Club account [redacted] may disregard any further communications he receives from the Club regarding this charge We trust this resolves [redacted] ***’s concerns You may contact me with any questions at ###-###-####, ext***You may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

I am responding to the inquiry your office forwarded for ** [redacted] Please assure ** [redacted] that we have credited her Club account in the amount of $for the Director’s Selections shipped on June 7, We have also closed ** [redacted] ’s Club account with a zero balance We regret that ** [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

October 14, [redacted] RevDex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We regret that [redacted] experienced difficulty reaching our Customer Service representatives and using our automated service We take our members’ feedback seriously and will review our processes in light of [redacted] ’s comments As a courtesy, we have updated [redacted] ’s DVD Club account to our Member’s Choice plan [redacted] will continue to receive our Director’s Selection announcements, but will no longer have to respond using the Reply Card, unless he would like to place an order While this account change is in process, [redacted] may receive up to 2-mailings from the DVD Club indicating that he needs to respond to his Director’s Selection by the “reply-by” date [redacted] need not reply; please be assured that we will not ship anything to Mrhim automatically We trust this resolves [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brook K [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: please see explanation belowThe ongoing situation with this scam is really outrage and abusive, first at all, COLUMBIA HOUSE DVD CLUB, also known as Direct Brands, started this trouble by creating a fraudulent account under my name and then demanding payment from me, and of course, I did not pay it because I never have bought anything from the above company In addition, I am not the type of person who accepts, entertain or pay for wrong do just to get it over In you recognized that I never authorized that account and you apologized Why? You did not pay your collection agency at the time the appropriate fee and closed this nonsense When I contacted you in with this problem, it was your responsibility to make the necessary arrangement with your collection agency to clear my name It’s NOT of my concern that you sold the account to [redacted] Let me be clear I never engage in business with COLUMBIA HOUSE DVD CLUB or [redacted] so please stop referring as my account Now, [redacted] , hired ***, a collection agency, and this later partly recently put a judgment on my credit report on behalf of COLUMBIA HOUSE DVD CLUB, and [redacted] Furthermore, I was forced to pay $to [redacted] to remove the derogatory item from credit report which was affecting my professional and personal finance because of an unprecedented low FICO Score You should be ashamed of yourself if you are expecting me, after all what I have been gone through with you scam, to negotiating with your counterparts get my money back There is nothing more to say or negotiate on my part just reimburse my money and close this ordeal for good Regards, [redacted]

April 8, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] Herod, IL [redacted] Dear [redacted] : Upon further review, we have located an account in [redacted] ***’s name Our records show that the above-referenced COLUMBIA HOUSE DVD CLUB account was opened on January 23, We shipped the enrollment package of DVDs to the address listed on the account ( [redacted] Herod, IL ***-***) and charged $to the account The purchase commitment associated with this account was to buy DVDs at regular Club price within a specified period of time When the $balance remained unpaid, we added two $late charges to the account on March 7, and April 4, 2008, in accordance with our delinquent payment policies When the commitment was not fulfilled within the specified time period, we added a charge of $to the account which represents the cost of the DVDs, plus shipping and processing charges and tax Since we did not receive payment of the $balance, we placed the debt in collections We subsequently sold the account to [redacted] (***) Though we are not the creditor on record, as a courtesy we have contacted [redacted] on [redacted] ***’s behalf and requested that they close their file [redacted] has confirmed that they have closed their file and have taken steps to remove information regarding this account from [redacted] ***’s credit report If [redacted] would like to contact [redacted] directly to confirm the status of the account, she may do so at P.OBox [redacted] Atlanta, GA ***, ###-###-#### We trust this resolves [redacted] ***’s concerns If you have any further questions or concerns, you may contact me by phone at ###-###-#### or you may email [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

I am responding to the inquiry your office forwarded for ** [redacted] Upon review, our records show that when ** [redacted] enrolled in COLUMBIA HOUSE DVD CLUB on February 9, 2012, she selected the credit/debit card payment method which authorized us to apply all future orders and charges, including Director’s Selections, to the [redacted] she provided ** [redacted] ’s membership was established as an “online membership.” Members who select this method of communication receive an email each month, announcing the Director’s Selection with a specific “reply by” date Unless we receive a response declining the Director’s Selection by the specific date, we send the Director’s Selection automatically Since we have no record of receiving responses from ** [redacted] , a Director’s Selection was automatically shipped to her on July 27, We charged $to the [redacted] on file ** [redacted] returned the selection on September 9, On September 17, 2013, we applied a credit of $to ** [redacted] ’s [redacted] Our records show that we erroneously applied an additional credit of $to the [redacted] on September 17, 2013, even though another credit was not due to ** [redacted] We automatically shipped another Director’s Selection to ** [redacted] on January 26, We charged $to the [redacted] ** [redacted] returned the selection on March 21, 2014, at which time we applied a credit of $to ** [redacted] ’s [redacted] If ** [redacted] ’s bank or credit card statements do not reflect these credits, please have ** [redacted] let us know We have closed ** [redacted] ’s COLUMBIA HOUSE DVD CLUB account with a zero balance You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

February 26, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB [redacted] [redacted] [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] We were able to locate a DVD Club account in ** [redacted] ’s name, but with a different address Please ask ** [redacted] to provide us with any previous addresses that may have been on the account It would also be helpful if ** [redacted] could provide a copy of that portion of her credit report that relates to the DVD Club ** [redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-#### We will make every effort to resolve ** [redacted] ’s concerns as soon as we confirm the account information Thank you for your cooperation You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

January 21, Ms*** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] DVD CLUB Account #[redacted] [redacted] Downingtown, PA Dear Ms [redacted] : I am responding to the inquiry your office forwarded for Mr [redacted] Please assure Mr [redacted] that we have removed the balance from his [redacted] DVD CLUB account The account is now closed with a zero balance In addition, we have removed Mr [redacted] ’s name, address and email address from our solicitation lists We trust this resolves Mr [redacted] ’s concerns If you have any additional questions or concerns, you may reach me by phone at ###-###-#### or you may email [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Email: [redacted]