Filmed Entertainment

November 12, [redacted] Better Business Bureau NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have been unable to locate a COLUMBIA HOUSE DVD CLUB account for [redacted] It would be helpful if [redacted] could provide us with any previous names or addresses she may have used We would also ask that [redacted] please provide a copy of the section of her credit report that pertains to the DVD Club account [redacted] may send the information to me directly via fax at ###-###-#### As soon as we receive additional information, we will take steps locate [redacted] ’ account and resolve her inquiry You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

November 24, Dear [redacted] :Thank you for being in touch regarding [redacted] ’s inquiry.With the assistance of the Revdex.com, we have made every effort to resolve [redacted] ’s concerns In order to arrive at resolution, we have processed a refund check for [redacted] in the amount of $81.46; the check was sent to her [redacted] address on November 9, We have also closed the COLUMBIA HOUSE DVD CLUB account with a zero balance.If you have additional questions, you may contact me at ###-###-#### or via email at [email protected],Brooke K Correspondence Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello, I reviewed the Columbia House reply stating that my account was terminated but I have logged on and they still have my credit card info (which I can’t delete) and nothing seems to be deactivated I did receive my refunds, however, no email confirming termination and I will not release this complaint until I no longer hold an account with them and it's highly important that they don't have any of my credit card info...also cannot locate any option to cancel my account via online I have copied their customer service here - I'd like to complete these issues but absolutely will not until I feel sound with this last request [redacted] ###-###-#### [email protected] Regards, [redacted]

March 4, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB [redacted] [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] In order for us to locate a Club account and assist ** [redacted] , we will need further information Please have ** [redacted] , provide us with account numbers, as well as any previous addresses or names that may have been on the accounts ** [redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-#### We will make every effort to resolve ** [redacted] ’s concerns as soon as we hear from her Thank you for your cooperation You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

January 22, [redacted] Revdex.com>NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] New Bedford, MA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have been unable to locate an account for [redacted] It would be helpful if [redacted] could provide us with an account number, any previous address that may be on the account, the name of the collection agency, a copy of the section of her credit report that summarizes the debt, or any other information that might prove pertinent in locating the account [redacted] may send the information to me directly via fax at ###-###-#### As soon as we receive additional information, we will take steps to locate [redacted] ’s account and resolve her inquiry If you have any further questions or concerns, you may contact me by phone at ###-###-#### or you may email [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

February 28, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] - [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] - [redacted] We discussed ** [redacted] - [redacted] ’s concerns with her via telephone To resolve the matter, we have credited ** [redacted] - [redacted] ’s DVD Club account in the amount of $ ** [redacted] – [redacted] indicated that she was satisfied with this resolution You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

March 19, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account# [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** Please assure ** [redacted] that on March 12, 2014, a refund for $was issued to the [redacted] card charged for the October 12, order This will also confirm that ***’s account has been closed with a zero balance We trust this resolves ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

March 10, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] Washington, PA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Upon review, our records indicate that [redacted] ’s COLUMBIA HOUSE DVD CLUB which was established on February 13, 2001, remained active until April [redacted] ’s account was closed with a zero balance on July 25, Apparently, [redacted] ’s account was reactivated in our system We regret any inconvenience [redacted] experienced as a result Please assure [redacted] that his name, address, and email address have been removed from our promotional lists [redacted] may disregard any future communications he might receive from the Club We trust this resolves [redacted] s concerns If you have any further questions, you may contact me by phone at ###-###-#### or you may send an email to [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

June 23, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account# [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] On review, our records show that ** [redacted] ’s DVD Club account is open and active Please assure ** [redacted] that we have issued a full credit of $to his account and closed the account with a zero balance We trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

October 7, [redacted] Revdex.com>NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have been unable to locate an account for [redacted] with the information he has provided Please ask [redacted] to provide us with any previous addresses that may he may have used in the pastIt would be most helpful to receive that part of his credit report that refers to the account in question [redacted] may fax the information and documentation to the fax number noted below As soon as we receive additional information that will enable us to locate an account for [redacted] , we will research his inquiry You may contact me at ###-###-#### with any questionsThe fax number for our office is ###-###-####You may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

September 23, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] .On review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted] ’ name on August 30, We shipped an enrollment package to the address on the account ( [redacted] ***, FL ***) and billed $to the DVD Club account for the shipment When we did not receive payment, we added two late charges, at $each, in accordance with our delinquent payment policies.The purchase commitment associated with this membership was to buy DVDs at regular Club price within year When the commitment was not fulfilled within the specified time period we added a charge of $to the Club accountThis amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges and tax.Since the debt of $ remained unpaid, we placed the account in collectionsWe subsequently sold the account to [redacted] (***).Though we are not the creditor of record, as a courtesy we have contacted [redacted] on [redacted] ’ behalf We have requested that [redacted] close the account and remove any negative information regarding the DVD Club account from [redacted] s’ credit reportOn September 17, 2014, [redacted] confirmed that they have taken these steps[redacted] ’ may contact [redacted] directly at: [redacted] (***) [redacted] You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected], Kaitlynne G Correspondence Specialist

December 9, [redacted] RevDex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID # [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] [redacted] Lincoln, VT [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Please assure [redacted] that we have removed the $balance from his DVD Club account The account has been closed with a zero balance We regret that [redacted] experienced difficulty with his account We take comments from our members regarding their customer experience very seriously We trust this resolves [redacted] ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

January 20, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] Buckeye, AZ [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have been unable to locate an account for [redacted] It would be helpful if [redacted] could provide us with an account number, any previous address that may be on the account, a copy of the credit report with the collection agency name, or any other information that might prove pertinent in locating the account [redacted] may send the information to me directly via fax at ###-###-#### As soon as we receive additional information, we will take steps to locate [redacted] ’s account and resolve her inquiry If you have any further questions or concerns, you may contact me by phone at ###-###-#### or you may email [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I do not understand the language used by the companyWhile they put forth the claim that I opened this account (false), they don't provide any information to validate their claim (like what address they are talking about, a signature from me, etc.)Then they go on to say that that the file is closedWhat is really going on here? What kind of proof is there that this isn't going to be reopened or that it's really off my file? They make it seem like the collection agency is stopping the collection, but they aren't? I don't understand where this leaves me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, please note that it would have been impossible to have received the following CD’s: 11/17/ WOW Christmas [Green] 11/29/ Absolute All Time 12/11/ Ultimate Worship I had a complete house fire on November 6, and did not return to the residence until March due to the home being inhabitableI had forwarded all mail to another residenceThere were no CD’s that were forwarded to that addressThis proves that this was indeed another fraudulent account made in my nameThank you so much [redacted] for your prompt attention to this issueI appreciate [redacted] s assistance in resolving the derogatory credit reporting Cordially, [redacted]

June 12, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB [redacted] Avondale, AZ [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] *** We are in the process of researching [redacted] ***’s account and will respond shortly If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

June 23, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB Account# [redacted] [redacted] *** [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have issued a credit of $to her DVD Club account We have also closed the account with a zero balance [redacted] may disregard any further communications she may receive from the Club We regret that [redacted] experienced a delay in closing her account and obtaining a credit to her account; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My complaint is with Columbia House Dvd Club not Direct Brands Plus, I never mentioned anything about my credit report - did this woman even read the complaint? My address has not changed in eight years, so they obviously have it in order to send bills and unwanted dvds to me Maybe the wrong business was contacted? For future reference, my account number with Columbia House is [redacted] and the last bill they sent to me was on 09/11/ Please keep pursuing this on my behalf - I don't anything more to do with this company Regards, [redacted] ***

July 8, face="Times New Roman"> ** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] *** [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in ** [redacted] ’s name on February 14, The purchase commitment associated with this membership was to buy DVDs at regular Club price within year of enrollmentWhen the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the accountThis amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges and tax When the account balance was unpaid, we placed the debt in collections with our agency, Trident Asset Management (***) We have contacted [redacted] and instructed that they close their file and cease collection efforts [redacted] assures us that they have closed the file and taken steps to remove any adverse information from ** [redacted] ’s credit report We have closed this DVD Club account with a zero balance** [redacted] may disregard any Club communications she may receive We trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

December 8, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] COLUMBIA HOUSE DVD CLUB Account # [redacted] Attleboro, MA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Please assure [redacted] that his COLUMBIA HOUSE DVD CLUB account was closed at his request on November 20, The mailing [redacted] received was processed prior to the date his cancellation took effect [redacted] may disregard it, as well as any other communications he might receive from the Club In addition, we have removed [redacted] ***’s name, address, and email address from our solicitation lists We trust this resolves [redacted] ***’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####