Finish Line

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235March 9, 2016REF: [redacted] [redacted] 
[redacted] Dear [redacted]
Thank you for notifying us of your complaint. We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to contact you at [redacted] on 3/8/2016 but were unable to reach you. After reviewing order [redacted], a refund in the amount of $13.61 will be processed to the Amex ending in 42016. You shall receive the refund with 3-4 business days. I apologize for the extreme delay with your refund. For your inconvenience, you will receive a $25 Finish Line gift card in the mail within 5-7 days. If you need any further assistance, please contact Finish Line at 800-234-5233 ext. 5056. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 December 16, 2016   [redacted]                                   ...⇄                     REF: [redacted] Dear Mr. /Mrs. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I apologize for the damaged hoodie that you received. Per our email conversation, a full refund for the damaged hoodie is being credited back to your credit card. The refund time frame is 3-5 business days. You will also receive an additional $25 credit for the inconvenience. I attempted reach you by phone on 12/14 and again on 12/15. Please return my call at 800-234-5233 ext 5004 to clear up any confusion. Again, I do apologize for any inconvenience that this may have caused. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line3308 N. Mitthoeffer RdIndianapolis, IN 46235January 19, 2016REF: [redacted]Dear [redacted]:Thank you for notifying us of your complaint. We strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it’s important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have requested that the backpack be refunded to you. We have also noted a $20 winner circle reward to given to you for your next Finish Line order. Please give us a call at 888-777-3949 to redeem that reward. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention. Sincerely,Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 17, 2016#[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with...

the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I have reviewed your order [redacted] and I am very sorry that the order was cancelled.  Upon further review of your order, I show that Finish Line was not able to prepare the items for pick-up of your selected location.  At times due to lack of inventory we are unable to complete an order.  I am unable to replace the items originally order.In addition, for this inconvenience I have mailed you a $25.00 gift card for your future purchase.  The gift card can be used online or at any Finish Line store location.  Please allow 5-7 business days to receive your gift card via USPS mail.We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]My telephone number is 765-729-8064 and Im not sure where you got the other phone number from. I contacted my bank today to make certain that it was not them trying to deduct this transaction and they showed me and printed off the paperwork showing where Finish Line tried on December 23rd, December 29th, and finally succeeding on January 13th in deducting $355.73 for a transaction that was cancelled in the store and that I did not recieve any goods for. I tried calling Lorraine H from Finish Line today and was told that she is not in the office today.
Regards,
[redacted]

January 15, 2016[redacted]
[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry to hear the resolution offered was unsatisfactory. We still would like to resolve your concern in a timely manner.  I personally would like the opportunity to discuss this matter with you. I attempted to reach you by phone at the number provided on your order; however, I kept getting a busy signal with each attempt. I’ve also sent an email correspondence to you on 1/15/2016, requesting a good contact number where you can be reached, and the time that is feasible for you to discuss this further. I was able to confirm your $25 Gift Card was processed, and is being shipped to you. Your UPS tracking number is [redacted], which can be tracked at UPS.com. I will continue to attempt to contact you to better assist you. You may contact me directly at [redacted] or at [redacted]
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
It would have been nice to hear from someone though.. The gift card is a nice touch, but having someone call and listen to the horror I had to go through would have been nice.. 
Regards,
[redacted]

Ordered shoes on the 12th. Somewhere between the UPS and USPS, they were lost. On the 20th, I spoke to representative that found shoes in another state and would expedite 3 day shipping to my door. Nope, shoes never showed up. Called on the 23rd. Representative said she would call UPS to find my package and never called back. I called again and this rep couldn't even find my order and issued a refund... which won't get here for 3-5 business days. Too bad this was a Christmas gift and the refund won't come until after Christmas!... IF IT SHOWS UP!

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 February 3,...

2016                                      ...⇄ ID: [redacted] 
[redacted]
[redacted] Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service. In regards to the delayed shipping of order number [redacted], I was able to confirm your order is showing delivered to your shipping destination. You may track your delivery at UPS.com using tracking number [redacted] For the inconvenience, I credited your order $7.96 which will apply immediately. Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

The Finish Line 3808 N. Mitthoeffer Rd         Indianapolis, IN 46235 August 20, 2016
right;">Ref: [redacted]                                    [redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I greatly apologize that you did not receive your item in the timeframe that you were expecting.  Per our conversation on 8/18/16, your refund in the amount of $32.99, for shipping, will be posted to your PayPal within 3-5 business days. Also, for your inconvenience with this issue, you will receive a $20 gift card that will be mailed to you. The gift card will take 5-7 business days to receive. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235 November 10, 2016 [redacted]
white;">[redacted]   # [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. On order number [redacted], we were able to replace one of your items. The item we replaced on that order was the Men’s Reebok Z Pump Fusion 2.0. The replacement was delayed due to the shipping address, but it was corrected and the shoes were delivered to the customer. As far as the Women’s Reebok Z Pump Fusion 2.0, a refund was requested inform of a Gift Card. Customer preferred to receive a check. I resubmitted the request for a check to be sent to the customer. On order number [redacted]. The customer did not receive the order once again due to the shipping address. A refund was later processed and given for the full amount of the order. Since the customer did not receive the refund, we are sending the item out to the customer. On the last order, [redacted], the customer did not receive the original order either due to the shipping address. A label was sent to the fulfilling store to ship the order. The order shipped and delivered on 11/3/2016. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235March 04, 2016Ref: [redacted]Dear Mr. [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 03/01/16. If you are still seeing these holds, please contact me directly at 1-888-777-3949 ext. 6891 and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 August 11, 2016 [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Per our phone conversation on 8/11/16, I emailed you at [redacted] a pre-paid postage return label. Once the label is received, you can print it off and bring the package to UPS. Once our returns department receives the merchandise with your receipt, a refund will be processed to your Mastercard ending in [redacted]. You may also return the product to your local Finishline for a refund. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. You will be receiving (2)Winners Circle Rewards and free Express Shipping on a future order with Finishline. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 12, 2016 ID: [redacted] 
[redacted]Dear [redacted]: Thank you for notifying us of your...

complaint.  We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.After reviewing order [redacted], I see that a replacement item was located and has actually been shipped already. The replacement order [redacted] can be tracked on www.ups.com, using tracking number [redacted]. Per UPS your package is currently in transit, and scheduled for delivery on 1/14/2016. I tried calling phone number [redacted] multiple times, but there was no answer. I left a detailed voice mail including this information. Also, I will be refunding $20 back into your PayPal account due to the delay on your replacement item being shipped. If you have any further questions or concerns, please feel free to contact me directly at [redacted] and I will assist you.  Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 21, 2016 REF: [redacted]...

[redacted]  [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at the Findlay Village Mall that was less than satisfactory.  We have contacted the District Manager for that location, Bobby G[redacted] and he will be contacting you to discuss your purchase concern. The telephone number for Mr. G[redacted] is (800) 234-5233, extension 2029, if you need to reach him for any particular reason.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 15, 2016 REF: [redacted]...

[redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We are sorry that you experienced a concern with your order of the Jordan Retro XI on December 10, 2016.  We are committed to meeting the expectations of our customers and you have been contacted by one of our customer service supervisors for the resolution of your order.  We have requested your size 9.0 shoes and will contact you as soon as possible to finalize the payment and shipment of your product. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Sincerely, Finish Line Customer Service Department

3308 N. Mitthoeffer Rd Indianapolis, IN 46235 October 1, 2016...

                                        ...⇄ #[redacted]   [redacted]  [redacted]   Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have contacted our PayPal representative to process your refund in the amount of $43.59.  A separate claim was filed with PayPal requesting a refund in the amount of $45.00 and due to the difference in the amount this has caused a delay in completing your request.   Additionally, we have requested a gift card in the amount of $25.00 for your delay and have also requested a $20 discount to be applied on your next order.  Please reference your order number and/or Winner’s Circle number to take advantage of the $20 discount. Your patronage is important to us, and we hope that you’ll continue to give us an opportunity to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

I had the worst I mean worst experience this holiday season with finish line. First I ordered about 5 things off of finish line.com, just to be told 5 days later that some stuff was canceled from my order because of them being out of stock! So when I called asking why this would happen and explained those were Christmas gifts I got told oh well are system didn't update. Then after being put on hold for an hour I kept asking to speak to a supervisor to cancel my order and the lady on the call kept telling me "I'm checking into this" and putting me on hold after the 7th time asking to please speak to a supervisor they put one on the phone just to tell me sorry this happened but here's two 20 dollar rewards to repurchase the stuff that got canceled ! The 20 dollar rewards will take a week to come on. So I waited a week , which mind you was two weeks before Christmas and the rewards never came ! So I called back and waited an hour and half this time before getting to speak with a supervisor because the lady kept telling me "I'm trying to get a supervisor" just for the supervisor to tell me there was nothing they could do for me! Please please do not try to order from this business during the holidays ! I've never had such a horrible experience and bad customer service. All of there call center agents sound like robots reading off a piece of paper no real customer service ! Just terrible