Fire Protection Specialists

As per the complaint of the customer, we have performed a deep check on this case as this is not the kind of experience we want our customers to have. We have found that the customer has registered with us for the support and wanted us to help him resolve issues on his computer. As per...

our records, we have helped the customer resolve all issues on his computer and the customer has given us permission to close the case as resolved. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Also, the customer's card was never charged and upon receiving this complaint, in order to further please the customer, we have even removed pending charges from his account.We would like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. We have also tried contacting the customer in this regard to help him clarify any doubts he may have on us being a legitimate company, however, unfortunately, the customer was not available.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] was a pleasure to work with and resolved all issues quickly and effectively.

Just by reading these reviews had gotten me more & more sceptical about this TechMatrix Co. At first I told myself I should look into this company first before I gave them my card & personnel info. But being that these people had mentioned The Revdex.com, I came to belief that TechMatrix was very legit & they made it seem that they were part of The Revdex.com. So I had a bit of relief. Then I had 2nd thoughts and decided to look them up to see if it was a scam before they made a scheduled debit out of card the next day. After reading the reviews, I could relate to all of them. I remember this all went down late at nite and was very weird the way it went down. Reminded me of the movie Enemy of State. They totally took over my computer right in front of me. They did fix my computer and I thought it was a good job. But the way they did it was very spooky. After reading about the company, how The Revdex.com reviews that, TechMatrix is not an affiliate, I remembered howTechMatrix had brought up the Revdex.com, I guess kinda reversed pyschologized me. That really got me skepticalized! Anyway, I totally cancelled my card, awaiting a new one, then I called TechMatrix and just said I want to cancel the order before they attempt to debit my card. I was questioned about the contract cancellation and I explained that I just wanted to cancel and that I was not certain about the whole thing. I didnt want to argue, but they kept saying that I signed and gave authorization. I told them listen, Im a customer that would just like to cancel before I get debited. And would like a receipt cancellation sent to me please. Now next step is to find a local computer tech, to advise me of safety concerns and issues. They did fix my computer in a weird way, but I do not know if they added anything to it.Thats what bugs me. And when they mentioned about sum kinda affiliation with The Revdex.com, and I had read the reviews what The Revdex.com had mentioned, I had a feeling something is not right. So I would BEWARE and always take precautions of dealing with people or companies you do not know of. Always take the time in finding out reviews about uncertainties from at least someone you known

We received a pop up that appears to be from our internet service provider requesting we contact their Microsoft-Certified technician. I called the number to get the company name which was, Techmatrix Infosolutions. We then called our internet service provider who advised they did not send the pop up and they do not work with TechMatrix. We then closed the pop up and ran scans which determined there was nothing wrong with the computer! TechMatrix obtained our internet service provider's info from our IP address and therefore fraudulently represented themselves as our internet service provider by sending the pop up to sell services to fix a computer which was perfectly fine. Legal action should take place, we sent a copy of the pop up to our internet service provider to file suit.

Dear [redacted],We are writing you with reference to your recent letter of complaint with Revdex.com (Revdex.com) with the complaint ID [redacted].We were trying to reach you in this regard, however, since you are not available at this point of time, we would like to confirm that as...

per your desired settlement, as written in your complaint, we have processed a complete refund on your account with us for an amount of $269.99 with the Authorization code [redacted].It will take a maximum of 7-10 business days within which you should expect the said amount to be credited to your account.We regret to see you leaving but we have every desire to address your needs and provide you the best solution whenever you need any assistance in future.Your Customer ID with us is [redacted] Anytime you want to check on your refund status, please call on our toll free number ###-###-#### from Monday to Friday, between 0900 – 1800 hrs (PST) and our customer service team would help you.You can also write to us at [redacted]f you have any further concerns or if you want to share any kind of feedback.With this confirmation towards a complete refund on your account, we look forward for your positive response, confirming the closure of this complaint. Regards,YodaCare Customer Service Team

Dear [redacted],
thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check # [redacted] $203.98 and will be mailed to you on Monday 11.**.2015 via certified mail. 
Regards,...

Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I am issuing a full refund to this customer in the form of a check #[redacted]. I would like to use this opportunity to express my regret regarding the experience this customer had with Yoda Care.They will respond separately in regard to the very same experience, since they interacted with this...

customer directly. Thank you. Sophie.

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $127.00 on [redacted] of June 2015 with the check #[redacted] to the customer. The check should have reached the customer by now.We have also tried calling the customer in this regard to clarify...

any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Our prospective emails with offers are in no way different from any other company that is selling products to its customers.Regards,YodaCare

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response explains they are still looking into the matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted]
[redacted]
[redacted]
[redacted]

My issue is with Techmatrixinfosolutions and my case ID number is [redacted]. I could not reach the person who had emailed Monday, Oct. **, and given me a phone number to call, but I was put through to  Dn ( pronounced Deann) who said I must wait 7-10 business days from Oct. * for a refund, and that I should not pursue a dispute with my credit card company.That dispute can't be opened yet anyway.  You must wait 15 days with [redacted], but they do have on record that I am pursuing this issue.Thank you for your communications.  
Sincerely,
[redacted]

Like the others, I called this company because I had an urgent message pop up on my laptop that I had a virus. A moment later, the message started talking to me, saying my computer was infected and I had to call immediately. When I called, the gentleman sounded like he was in India. He did not answer in the name of my computer company.
He first assumed I had another type of computer, until I told him it was a Mac. Scared (and foolish), I gave him access to my computer - after all, [redacted] had told me to call him, right? As he accessed my desktop, he asked who was the man in a picture on the desktop. That was my first clue that this was not on the up-and-up. I told him that was none of his concern and had nothing to do with a potential virus, and he apologized. Not feeling right about the situation, I asked for the name of his company, which he gave me (Tech Matrix Info. Solutions). I quickly looked it up on my phone and saw the F rating with the Revdex.com and all of the scam notices elsewhere.
I told him to leave my computer alone, shut it down, and hung up as fast as I could. Caveat emptor. I would not advise doing business with this company or any of its aliases.

I was scammed by TechMatrix. I fell for their trickery and was out almost $300.00. They promised a refund within 7-10 days, and that did not happen. Please stay away from this company and tell others to not call their number if their for any reason. I do not understand how these thieves are allowed the freedom to work in our country and take advantage of hard working individuals.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business has responded by offering to refund the total amount that they charged in the amount of $208.48 by issuing a refund check by certified mail. I have absolutely no confidence in this response. If they are fully responsible for issuing me a refund it should be done via a credit to the credit card charge that they put on my account at the time of the interaction. The should be done immediately. The immediate response of full refund without explanation from them or defense of their charge of fee for service indicates that I was correct in my assumption that the entire transaction was fraudulent and an online scam. I would like to have the business immediately cancel out the credit the credit card charge for this false claim of services rendered. This will not be resolved until full refund is issued and received from the business to me. There is no credibility in the promise of refund via certified mail. I hope this can be fully resolved in a timely manner. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] [redacted],Thank you for writing me. My name is Sophie S[redacted], I am the new manager at Tech Matrix which is a parent company to [redacted]. Please allow me to use this opportunity to express my regret regarding your experience with Yoda Care. A full refund is issued to you...

[ck#[redacted]] and it is going out tomorrow via certified mail. Please let me know if there is anything else I can do for you. Thank you.Regards, Sophie S[redacted].

We are attempting to contact the customer at this very moment to resolve issue.

Dear [redacted], If you are disputing through your credit card company, than I will stop the check, since than we have to go first via charge back process and let see where that leads. I am not sure if you are aware, but it can happen that you get your funds back or not, since it is up to your credit card provider to make this decision. Once you start this process, we have to send a response to you credit card company. This process can last up to 2 months. When a customer writes a complaint to Revdex.com, from our office here we are able only to refund you in form of a check. And that refund is a full refund, and check arrives in few days. So please let me know how would you like to proceed. Feel free to call me at ###-###-####, or email me at [redacted]. I am more than willing to help you in any way I can. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $155.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.At this point, we would also like to mention that we really work hard to...

resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. An issue may re-occur, however, it absolutely has nothing to do with our software and we always encourage all our customers to let us know in case an issue re-occurs, so that we can look into it to help resolve it completely. An issue may re-occur due to several other reasons as well. Also, the customers' money is safe with us. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.  Regards,YodaCare

Dear [redacted],Thank you writing me. My name is Sophie S[redacted] and I am the new manager here at Tech Matrix, which is a parent company to [redacted]. I understand your concern regarding the rating, and I would like to inform you that a full refund is issued to you [ck#[redacted]...

$143.99] This check is going out tomorrow via certified mail. Please let me know if there is anything I can do for you. Regards, Sophie S[redacted].