First Hyundai

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I was informed a check was in the mail on 9/21/by [redacted] ***--should I not receive the agreed upon amount, I would like to reopen the case.Regards, [redacted]

We are so sorry this response took longer than expected.From the start we had confirmation from the Commonwealth of Massachusetts; Department of Revenue that the Sales taxes in question were paid August 28th, 2017.We have reached out to the customer via E-mail and await her contact

I am trying to get intouch with the customerShe did return my call and I will reach out to her today

Our Service Manager [redacted] offers his sincere appologies and would like to reach out to the customer via phone to come to a favorable customer resolutionHe will try to contact the customer 10/14/(wednesday)

We understand your frustrationsIt is our Bank policy; wire transfers must be done in personThe Dealer Principal did go to the bank Monday to wire transfer the funds to the customers accountOur Bank strongly suggested we wait hours to make sure the check sent is in fact cancelledWe appologize for the necessary steps we must take Our Dealer Principal will return to the bank and wire transfer the funds to the customers account after consulting with the Bank ManagerHave a safe journey to your new home

My Dealer Principal assures me the funds transfer will be completed before close of business today

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have checked today at 3:50pm with both the account info and corporate headquarters on the phone and they have no record of any check or any funds of any type from the dealership as applied or pending to my account at [redacted] ***So either the dealership has sent it to the wrong account or they are not being truthful yet again, because I still have not received my refund and the [redacted] has absolutely no record of it at allI have been paying interest on this for months waiting for them to give me my money back and my patience for this and all of the lies I have been told over the course of months is wearing thinI want this money immediately placed into my account Regards, [redacted]

We feel customer satisfaction is important for our continued successTherefore we agree the customer should be given her request; the refund of the balance of store creditA check has been generated and will go into the mail today.Sincerely, [redacted] ***Customer Relations

Due to the fact we have not seen this vehicle since September 2014, and the customer is not returning back to the Dealership for inspection of the marked tires First Hyundai stands by the offer we have made to have the tires rotated again or receive a store credit for the future

All refunds are subject to review by the Dealer PrincipalIn this case, the Dealer Principal rejected the refund for the product that was added to your vehicleWe have no problem issuing credit for products(warranties) that can be cancelled and refunded back to the DealershipWe stand by the $ 4,refund that has been madeNo additional refunds are due

I have tracked the refund and have received acknowledgement that the check was accepted by [redacted] this morning.( 3/28/@ 9:am.)

On 9/12/First Hyundai Performed an oil change and tire rotation along with recalls and a complimentary multipoint inspection on [redacted] [redacted] First Hyundai is not in business to charge a customer for a service that was not completedIf [redacted] marked her tire, why is she waiting until now to notify us about it? However, we have offered for the customer to return back to First Hyundai so we could inspect the vehicle with her to determine if the tires were not rotatedWe have offered to rotate them again if she would likeWe have also offered to give her a store credit even though we feel strongly that her tires were rotated on 9/12/First Hyundai is offering to do this for customer satisfactionIt is also noted on the multipoint inspection that the technician noticed she had rubber valve stems on her tires and her Tire Pressure Monitoring System indicator light was illuminated on the dash due to tire sensors missing(If the technician didn’t rotate her tires than why would he note this?) We also gave her a $discount on that service visit and she was responsible to pay $First Hyundai doesn’t believe we should have to refund $back to the customer months after a service was completed but will be glad to issue a credit or another tire rotation as the customer watches it be performedAttached is a copy of [redacted] Multipoint inspection report and her invoice showing the discount applied and what she paid

We have reviewed the complaint issued by [redacted] on behalf of her daughter [redacted] and we are in agreement that the customer should bereimbursed the promised final lease payment and registration fee. The customer has forwarded paperwork to initiate the refund process.We admit it did take... longer than usual to process this sale—the customer wanted the vehicle registered in New Hampshire and had tochange her license over to that state before we could deliver the vehicle. We sincerely apologize for your inconvenience and do hope we have resolvedyour concerns.

Dear Revdex.com~ I have reviewed the response submitted by First Hyundai in reference to complaint # [redacted] I understand that the complaint will be closed as resolved Thank you for intervening Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is completely unacceptableI have a legal right according to the paperwork to cancel all warrantiesThe prices of the warranties were falsely represented to me at the time of purchase and when I realized I had been lied to I immediately went to the dealership and cancelled them within days of purchaseThis was reviewed by the dealership at the time and approved by the manager and the finance personI have signed paperwork stating my full refundThese funds were due to me back in October and were approved thenI only did not receive them due to the dealerships error in filing my paperwork in the proper mannerYou can not now refuse to pay me my full refund and short me $when it was already approved of back in October in writingThat is not legal and I am owed that moneyEvery one of my warranties states it may be cancelledIt is completely illegal and unacceptable to take $of my money for a warranty that was cancelled in OctoberI am owed this full amount as I currently hold no warranties on my car and have paperwork stating thisAs I said this was already approved of by the dealership, and it is not legal or right to go back on signed documentation and try and change something that was already done Regards, [redacted]

Your concern acknowledged there were specific rules- A test drive was one of themWhich you declinedWe are very sorry you have hard feelingsHyundai's current $gift card promotion is to encourage shoppers who are in the market for a vehicle, to come and test drive a new HyundaiIt
is NOT intended or promoted to people who have no interest in a vehicle and just want a free $ I can assure you, we have deleted your information from our system and if you ever are interested in a vehicle we would love to earn your businessAt the time, the promotion did expire but Hyundai did renew the offerAt this moment in time we will not honor your request for the $gift card

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I received the check into my account but was only refunded $My refund was supposed to be for $The refund was $short of what I am owed and I would like this $rightfully refunded to meI have signed paperwork from the dealership stating that I am owed $which I am attaching herePlease refund me the $that you shorted me.
Regards, *** ***
*** ***

We contacted our customer as soon as we received their concernWe believe we have satisfied our customers wishes and no further action should be required