First Hyundai

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Although First Hyundai claims they are "not in business to charge a customer for a service that was not completed” I was charged for a service that was not completed in this instanceFirst Hyundai refuses to admit that an honest mistake was made in this case.I notified Frist Hyundai that my tires were not rotated as soon as it came to my attentionWhen I brought my car to my regular mechanic who happens to be Revdex.com accredited and A+ rated he informed me that my tires had NEVER been rotatedMy tire was marked and also showed wear consistent with tires that had not been rotated. I contacted First Hyundai the same day It took almost a month to even speak to anyone directly before my request for a refund was denied I did not accept the offer to rotate my tiresSince I had my tires rotated by my mechanic in April it would not make sense to have First Hyundai rotate them again in May 2015.Although they “feel strongly” that the tires were rotated the fact is that they were not rotated on 9/12/The mechanic would not need to rotate the tires to know that tire sensors were missingFirst Hyundai already had this information from a previous multi-point inspection and it is noted on the invoice dated 5/17/2014.The information of a discount to what I paid is irrelevant to the issue at handThe problem is I paid for a service and drove my car for months believing it was completedRather than acknowledge that there was a mistake made I was given the run around for a month before I spoke to someoneWhen I spoke to someone I was offered a service I no longer neededI have neither the time nor the desire to return to First Hyundai to watch while a tire rotation is performedThe service was not completed and for that I ask for a refund
Regards,
*** ***

It has always been our policy to offer complimentary vehicle inspection stickers to our active customers who complete routine maintenancewith us; according to their owner's manualAttached you will find a CARFAX report showing that the customer WAS an active customer that performedtheir routine
maintenance on their vehicle with us up to April of 2017, which is why they received complimentary inspection stickers in the pastHowever, we have not performed routine maintenance on the vehicle from April until the present timeTherefore, the customer did not receive a complimentaryvehicle inspection stickerFirst Hyundai will continue to honor complimentary vehicle inspections for this customer as long as we can perform the routine maintenance on the vehicle according to the owner's manual

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I sent several emails in order to complete the registrationThe business manager stated that she was unable to read the expiration datesObi my sales person let me know the status of things and provided great customer serviceI sent the paperwork into the state registry myself after no reply from the dealershipI have the emails to verify my attemptsDuring this process, I called to verify the completion of the registration and the business manager *** was uncooperative as she had been with repliesShe informed me the vehicle would not be available to Monday and I asked if the dealership would fund the car rentalShe informed me that she could not authorize the rental and forwarded me to the sales manager ***He lies and says the general manager is not present and says he can not authorize a rental because I changed my mindI request the General Manager immediately*** was helpful and explained the process and time frameThe registration was completed and the General Manager provided me with a courtesy vehicleHigh volume does not equal good customer service*** and *** were extremely helpful and I appreciate their assistance in resolving this matter
Regards,
*** ***

I have contacted the customer to offer our sincerest apologies and get the cancellation of the road hazzard plan completed.We are processing a refund check and I will call the customer to let her know when that can be expected*** *** Customer Relations

Mr*** *** took his vehicle in to First CHrysler stating there was a groaning noise coming from rear of vehicle while drivingWe advised Mr*** in person of a diagnostic charge to take apart the rear differential to diagnose the cause of failure and Mr*** agreed to $
After the technician diagnosed the rear differential it was determined that Mr*** would need to rebuild all the gears in the unit with a used unit from a junkyardMr*** declined our recommendation and suggested that we just replace a bearing kitWe advised Mr*** that he wouldbe wasting his money because that will not correct the issueFirst Chrysler records all phone calls and we have this recording if needed.Mr*** also took his vehicle in because he stated that in the winter there is an antifreeze smell coming from the vents and in the summer there is a mold smell coming from the ventsFirst Chrysler advised Mr*** of a diagnostic charge of $ in person and he approvedThe technician diagnosed the vehicle as a Faulty heater core and Mr*** approved the repair over the phone which also has been recordedFirst Chrysler removed the diagnostic charge of $because Mr*** approved the repairs of the heater core which is located inside of his vehicle under the dash, near the upper floor boards.While the technician was working on the heater core he found that Mr*** evaporator, accumulator, and a/c suction line were corroded and could possibly be affecting the performance of his a/cAt this time Mr*** stated that his a/c only blows cold air when he drives on the highwayFirst Chrysler suggested to replace the faulty components and that might resolve his issueThere would be no additional labor due to the fact that we would be working on the heater core and Mr*** would only be responcible for the parts but possibly might need additional work which will be determined if we add a dye to the a/c system and rechargeMr.*** agreed to all charges in personAfter repairs were made technician found that the fan on the condenser was not operating and needed to be replaced and Mr*** declined any further repairs.Mr*** was fully aware of all charges on his vehicle and had no complaints or concerns when he made a "face to face" payment transaction and retrieved his vehicleIt wasn't until days later that he called and stated that his windshield was crackedNever did he mention that his hood was greasy.Whenever a vehicle is brought to First Chrysler we perform a walk around of the vehicle and note any visable damage that we can seeAt this time we noted he had a cracked windshieldFirst Chrysler also has a recorded phone call from Mr*** stating that he dropped his vehicle off with a small crack in the windshield and now the crack is largerWe advised Mr*** that First Chrysler will not be responcible for his windshield due to the fact that we have it documented that we received the vehicle like that and also that he acknowledged that he originally had a small crack ( As stated on the recorded phone call) that he needs to understand that it could spread at any timeFirst Chrysler stands behind its decision

Dear Customer,After consulting with *** *** ** *** I believe the *** report of an accident 02/23/, is an error. I have been provided with information from *** *** ** ***, as
follows: 1/12/Your vehicle left Korea aboard the vessel *** ***. 3/02/The *** *** arrived at port in *** ***. 3/08/The vehicle was loaded onto a carrier truck 3/10/Your vehicle arrived at First Hyundai 3/10/We stocked in the vehicle and performed an inspection 3/15/You took delivery At no time in February was your vehicle ever in *** *** or involved in an accident prior to your ownership. We have submitted paperwork requesting *** to correct the reporting errorI must state; First Hyundai did not misrepresent the condition of your vehicleWe sold you a NEW vehicle- never damaged. I did reach out to you today and left a messageIf you have any questions, feel free to call me. We do feel sorry that this unfortunate reporting has caused you frustration. *** *** Customer Relations First Auto Group

The day after this complaint was filed the customer took delivery of his new vehicleFrankly we were all puzzled by the comments in the complaint and didn't quite know how to respond

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not want a credit for a service that was not performed Since there was an oversight and the tire rotation was not performed I would like a refund.I do not want a credit for serviceThis drawn out process for something that could have been handle promptly and courteously has ensured that I will not return to First Hyundai for any service on my carSince I will not return to the business a store credit is not useful.Regards,*** ***

I'm sure the check will take time to processI am attaching the *** tracking number to prove when and where the check was sentWe fully understand your frustrationsWe definitely want to take care of this matterWe do not have direct payment access to this ***Think of it this way- anytime you make a payment to anything ( credit card) (utilities) you don't see the credit immediatelyThe company does take time to process your payment

I have reached out more than once to this person as well as to my sales rep, other managers, and front desk staffThis is the first reply I have received
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***-Please accept our most sincere apology for the inconvenience you have experienced in respect to the length of time you have waited to receive your refund.I see *** did file the necessary paperwork with the Warranty Company to create the refundOur Dealer Principal has agreed
to release the funds and the Office Manager has assured methe check will be sent as soon as possibleWe are very sorry your calls were not returned or at the least returned in a timely manner If you have any additional comments or concerns- I can be reached at *** *** ***Sincerely,*** ***Customer Relations

Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Hello,I am writing in response to my Revdex.com complaint that was closed (Complaint ID# *** I still have yet to get resolution from First Hyundai about my issueCan I have the complaint re-opened?Thank you,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The Finance department lied to me so it doesn't matter if it isn't there policy to be able to refund my money for the warranty, I need to have it refunded and have my original amount of my car payment with no extended warranty on itI want a new agreement to be written up and all new paperwork and then I want to have my extended warranty canceled. I am not accepting this response because they are saying it is a "refund" but its not reallyThe lien holder is going to keep the money until my loan is upThe man who I bought the car from told me specifically that I could return the extended warranty if I decided to and I would get the money back and only have to pay the amount per month before the extended warrantyAlso, I have returned a warranty before and got the money per month back so I know that its possible to doIt doesn't matter what the policy is, I am a paying customer and its not my fault that the finance person that sold me the warranty lied to me to get his commissionIts not good business to not back up the customer when they have a problemThere is absolutely no point at all in telling me that I can return something if I cant have the money back until the end of my loanI would think that this so called great dealership would care about customer issues because of course I'm not going to recommend this dealership and I am going to talk badly about this dealership if nothing is fixedI've never had to deal with a "professional" person working at what is supposedly a professional establishment lying to me just to get some extra money at a dealership before so I'm getting pretty mad at this point.
Regards,
*** ***

I handle all the Revdex.com concerns; for some reason we did not receive this concern until 7/15/I will look into this matter and contact the customer as soon as possibleSincerely,*** ***Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I contacted *** *** where my auto loan is again and they have no record of a checkI read off the address that you sent it to and they said that was not their addressI also called the number that you had on the shipping label and got a voicemail for a financial holding company in Oregon, not *** ***The address for payments to my loan is *** ***, ** *** *** *** ** ***That is where the check should have been sentYou sent it to an address in Buffalo, NY which the customer service for my loan said is not themIn order for me to get my money it needs to be sent to the address in Cleveland I provided with a note to apply it to my account number for my loanThe phone number is ***
Regards,
*** ***

To update -- We received information from *** Friday late afternoon; which was passed along to the customer via phone message*** did appologize for the error made.The accident in question was not to the New vehicle that the customer purchased hereThe February 23rd 2015 accident was to a vehicle the customer owner prior to the First Hyundai vehicleThe *** company research showed the accident followed the Vehicle tags/plate instead of the V.I.NnumberThis error has been correctedWe feel we have helped the customer resolve an error not made by our company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved. I would accept the refund I would like to be made aware of the total amount of the refund and when to expect that

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I still have not received any of my money from this business and will not close my complaint until I have been refunded in fullI have been given a lot of empty promises since October and still months later have not received a penny of my money owed to me.
Regards,
*** ***

Our Service Manager [redacted] offers his sincere appologies and would like to reach out to the customer via phone to come to a favorable customer resolution. He will try to contact the customer 10/14/2015 (wednesday).

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I was informed a check was in the mail on 9/21/16 by [redacted]--should I not receive the agreed upon amount, I would like to reopen the case.Regards, [redacted]