First Hyundai

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I am trying to get intouch with the customer. She did return my call and I will reach out to her today.

My Dealer Principal assures me the funds transfer will be completed before close of business today.

All refunds are subject to review by the Dealer Principal. In this case, the Dealer Principal rejected the refund for the product that was added to your vehicle. We have no problem issuing credit for products(warranties) that can be cancelled and refunded back to the Dealership. We stand by the $ 4,648.00 refund that has been made. No additional refunds are due.

Dear Revdex.com~
I have reviewed the response submitted by First Hyundai in reference to complaint #[redacted].  I understand that the complaint will be closed as resolved.  Thank you for intervening.
Regards,
[redacted]

This morning I reached out to the customer to listen to his complaints. The day before the complaint was registered the customers windshield was replaced. So all of the customer requested repairs have been performed to the satisfaction of the customer.As a Dealership we continue to grow;...

we review and update policies to better assist our customers.We very much appreciate our customers honesty with how they were treated and sincerely appologize for any mistreatment they may have received.Hopefully all parties involved will become more customer-conscious moving forward.Sincerely,[redacted]Customer Relations Manager

On 9/12/2014 First Hyundai Performed an oil change and tire rotation along with 2 recalls and a complimentary multipoint inspection on [redacted] 2011 [redacted]. First Hyundai is not in business to charge a customer for a service that was not completed. If [redacted] marked her tire, why is...

she waiting until now to notify us about it? However, we have offered for the customer to return back to First Hyundai so we could inspect the vehicle with her to determine if the tires were not rotated. We have offered to rotate them again if she would like. We have also offered to give her a store credit even though we feel strongly that her tires were rotated on 9/12/2014. First Hyundai is offering to do this for customer satisfaction. It is also noted on the multipoint inspection that the technician noticed she had rubber valve stems on her tires and her Tire Pressure Monitoring System indicator light was illuminated on the dash due to 2 tire sensors missing. (If the technician didn’t rotate her tires than why would he note this?) We also gave her a $26.34 discount on that service visit and she was responsible to pay $33.79. First Hyundai doesn’t believe we should have to refund $24.95 back to the customer 8 months after a service was completed but will be glad to issue a credit or another tire rotation as the customer watches it be performed. Attached is a copy of [redacted] Multipoint inspection report and her invoice showing the discount applied and what she paid.

The check was sent to a correct address. As of yesterday it was applied to your account.