First Impression Security Doors, Inc.

I purchased a custom security screen door from First Impressions Ironworks I obtained approval from my HOA and contacted First Impressions with my approval and was told that I would be contacted to schedule installation
I never received that call to schedule installation But an installer arrived to my surprise as I was on my way to a poappointment with my Surgeon I asked if that was a problem and he indicated that it was notI did not have the opportunity to approve the finished project
In May, after surgery and two hospitalizations I realized when visitors and health care workers came to the door that it was not right It slammed shut injuring a friend
I contacted First Impressions to ask that it be adjusted by a technician I was not able to turn the lock without pulling the door hard to be able to lock it I am physically unable to do this I also thought maybe the closer had failed It was a brand new door that I paid over $for and I expected them to

*n January 26, 2018, we had our entry gate installedThe technicians, *** ** and *** ran into a problem (not due to the installation, but due to the home builder's construction)The standard installation that normally takes to hours now became approximately a hour ordealThey maintained their composure and professionalismThey didn't take any shortcuts with the installation and were cognizant of our expectations*** * and *** represented the First Impression Ironworks company in a very positive way and delivered the high expectation of a quality installationWe have received many compliments on our new gateBased on our experience, we recommend this company

Overall really great company and our enclosure gate is beautifulThere was a minor hiccup with the glass that we ordered so complete installation was delayed a bitHowever, First Impressions resolved the matter and the final product came out just as we orderedTreated very courteously throughout the entire process, from purchase to installation

Amazing company! Highly recommended best product for the money by far! I'm Thank you!!

My experience with First Impression was wonderful Their sales and installation personnel were courteous, professional and highly efficient I would not hesitate to use them again

Iron door was installed incorrectly and left incomplete for daysDrywall/paint showing outer casing of door missingAlong w/Horrible cust service!
Sales Rep- *** *** who was pleasant enough but supposedly measured door incorrectly
*** *** is customer care agent who we are talking to at company who is very condescending and rude when its their error
*** who was very pleasant was at our house until 8:pm on first install date 12/7/17(which should have been the only install date) because they didn't properly schedule him for the jobI ended up feeding the poor guy dinner and he still couldn't complete install because they messed up measurements on door casingLeft our door with gaping drywall holes around frame for days if not moreThe second install completion date is for 12/and the installer called to tell us how busy his day is and he isn't sure how his other jobs will go and then there is traffic so basically he will either no show or be a

Very professional company and great customer service

We paid for a glass piece to go with our door We also have never been able to lock our door due to the way it was installed
We ordered a door in May They came out and installed it Didn't have the right sun shield We asked if they could do glass instead We also had issues locking the door They put an order in for the glass and we paid for half We have not had anybody fix the door or install the glass since We would like our glass installed and our door repaired so it locks

I would like to thank the above two people first *** who was a great help to me in selection when I was having a problem Secondly *** who installed two doors for my Tucson home
The professionalism and quality are above and beyond what one could expect
I am thrilled with the people and the product
Sincerely
*** ***

Promised 4-week to install, took Scheduled for different install dates that they canceledImpossible to get ahold ofBad customer service
WORST CUSTOMER SERVICE EVER! If you're choosing a company for their customer service BEWAREI built several homes and dealt with countless contractors but this company is the worst I've seen in yearsWas promised a 4-week install and it took weeksAlso, the salesman *** *** sold me a door that wouldn't fit the construction of my house When the door finally showed up they hadn't accounted for the shape of my exterior wall which they wanted to cut 2" of my stucco to make it fit instead of just building a door that they sold meI asked for a refund at this time and they would not refund my moneyCustomer Care manager *** *** stated that the salesman made a mistake when he sold me the door and didn't know what he was doing he told me that it was a custom order piece and was non refundableI agreed that I understood this

I order a sidegate to match the other two gates they previously installed in the same paint color and received a different color /finish
Order Date 5/18/Install Date 6/5/
Sales Rep - *** ***
Sales Manager - ***
Paid check ***
Was offered to repaint it in the colors they now carry - however none are close to the other previously installed gates Initially was told it would cost $more then was just told no they would give me $off I went to the showroom to view the "options" which I wasn't happy with I emailed the sales person and got no response I called after finding a manufacture that made a similar color but they will not use it They will not take the gate back

Very professional and excellent workGood qualityHighly recommend them

faulty installation, no return calls back x days, customer service mgr offered me to not post negative review on social media for bad service
I have purchased security doors from this business, the first door was installed where door was falling off the frame, this was a door Security screen was falling off the door and I ordered a steel mesh (more secure and durable), not knowing that the reason the screen was falling off was because it was installed with missing bolts I had to pay plus over to have service man and new screen installed, when I could have had him repair the improperly installed screenThis was Thurs 7/21/ I called !st impressions on that day and spoke to service rep who stated she would leave a message for her manager who was at lunch to call me back Did not hear back on Monday, called, left a message, did not hear back tuesday, left another message, did not hear back so by 4:25pm tuesday I called again and spoke to service r

We love our new front doors! They are strong and secure and they look gorgeous! We would definitely recommend First Impression Security Doors to anyone who asksThe only drawback is how heavy they are, but that is what makes them so secure

First Impression makes high quality security doors, so expect to pay moreWe could not be happier with the door we selected and the options we choseThe sales person, ***, was extremely helpful, making sure we got the door we wantedThe installer showed up when they said he would, installed the door quickly and professionallyWe are very pleased with First Impressions and we would recommend them to anyone that is thinking about installing a security screen door

We love our Security Door, it is everything we thought it would be and moreThe entire process was a fantastic experience and if you are thinking about using First Impressions then do it, you will be amazedHOLLAH!!!

I bought two security doors at my house and another one at a rental in and It went wellThis year I bought the 4th screen and things have gone very wrongFirst the digital lock was not installed properly Took over a month (and many calls)to get someone to come out and fix it Now, less than days since it was installed, the screen is coming out of the frame They want me to pay for a service call to repair Really??
So short sighted and very bad business policy to ignore and mistreat repeat customers!

I've sent multiple emails to customer service and have left multiple messagesHorrible product that is now a safety issueHorrible Customer Service
I've had the WORST experience with First Impressions Iron WorksI've sent multiple emails to customer service and have left multiple messagesMy issues have been scheduling installation, canceled installation appointments, missing parts to doors, incorrect parts for doors, rude representatives that have no compassion or customer service, promises of returned calls from management *** or *** and now a safety hazard because it's extremely difficult to open our door
First, Spoke to Director *** because I refused to have doors installed only because of the horrible customer service, multiple installation cancelations and incorrect/missing parts to install*** assured me that once doors were installed we would love product and if not, we could return productWe're extremely unsatisfied with our doors because it's extr

We've had a terrible experience with this company The initial chat with the sales person at their showroom was very good, he was very knowledgeable, a good listener, etc.We chose our door, finishAfter that, the same gentleman came over to our house and took measurements and at that moment paid it in fullAfter that it has been a series of failed attempts to install because the parts were not manufactured correctly, between each attempted install approximately 2-weeks have gone byWe've attempted to call many times, frustrated because we had other jobs programmed after the gate installation and we've had to postpone time and time again, we've left many messages which are only sometimes responded
At one point no one knew where my door was, the installer was more considerate to us than the manufacturers
We did not look up reviews on the company because it was recommended to us by familyAfter all this we've looked up reviews and find that many of their clients have gone through what we are going through as well, but, like us, they have to wait it out because they've already paid for itWhen we once tried to cancel everything, we were told that they would keep 30% of what we had paidThey also did not even offer a price adjustment or discount for the almost months, and counting, that we've waited for because they can't deliverI would definitely not recommend this company to anyone

Overall really great company and our enclosure gate is beautifulThere was a minor hiccup with the glass that we ordered so complete installation was delayed a bitHowever, First Impressions resolved the matter and the final product came out just as we orderedTreated very courteously throughout the entire process, from purchase to installation