First Progress Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, the letter is false2nd I have already told them when I had my card lost/stolenBy Federal Law; it does not matter is the *** made the charges or *** *** or the *** himself
I did not make the charges or authorize themSo, I am taking this to small claims court The local judge will side with me based on the law! First Progess can spend thousands defending themselves
Regards,
*** ***

September 23,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf
of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the
opportunity to assist
We are sorry Mr*** is not
satisfied with our previous response, however, we have located his completed
Declaration of Fraudulent Activity (DFA) form, which he returned to us at fax
number (877) 858-2211, which is our Customer Service Department, not to our
Dispute department, fax number (706) 649-4073, which is pre-printed on the DFA
form.
Due to this being sent to us by
Mr*** at the incorrect fax number, the DFA was not handled properly when
initially received. As previously
stated, we have re-opened the case upon receipt of his complaint last week, and
all fees have been credited back to his account, as well as a correction to his
credit report has been sent to the major credit reporting agencies
If Mr*** has any
additional questions, he may contact our Customer Service Department at (866)
706-
Sincerely,
First Progress
cc: *** ***
Synovus
Bank
PO Box
Columbus,
GA 31902-

November 23,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain
committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist
When Ms*** closed her account, On September 1, 2015, her outstanding balance, prior to any payments received, was $Upon closure, her security deposit of $was applied against the outstanding balance, and a payment of $was received from Ms***, brinigng the balance to $As the balance due at the time of closure exceeded the amount of her security deposit, there is no refund due to be issued, as reflected on the September 22, statement
If there are any additional questions, Ms*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

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May 27,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
Ms*** spoke with our Customer
Service department on May 21, 2015, requesting to withdraw her application for
a First Progress credit card. We have
canceled the application, and her security deposit of $was refunded back
to her MasterCard ending in *** on the same day. As a refund may take several days to post to
the issuing credit card, Ms*** will need to contact her issuing bank to
verify the refund has been received
If there are any additional
questions, Ms*** may contact Customer Service Department at (866) 706-
during our hours of Monday to Friday, am to pm Eastern Time, or Saturday,
am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

April 21,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
According to our records, no application has been completed by Ms***Ms*** began, but did not complete, an application online on April 13, However, no security deposit was received, and therefore the application was not completedOur payment processor does not show receipt of any funds pursuant to Ms***’s application or name
If Ms***’s bank can supply us with a 15-digit ACH Trace number, we will be happy to pursue the matter furtherIn the meanwhile, we suggest that Ms*** dispute this item directly with her bank, so that she may receive an immediate credit
We are sorry that Ms*** has been inconvenienced in this matter
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

November 8,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
Mr***’s last payment in the amount of $was received on October 25, 2016, which was six days after the payment due date of October 19, shown on his September 22, billing statementThe payment was credited that same day, but the account was assessed a late payment feeIf Mr*** scheduled electronic payment with his bank to take place on or before the payment due date, and this payment did not take place due to a bank error, we will remove the late fee upon receipt of written confirmation from his bank
The previous late payment fees assessed were due to non-paymentAny time a payment is not received, the account may be assessed a late payment fee
If there are any additional questions, *** *** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

March 12,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf of *** ***. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist
We are sorry Ms*** was not satisfied with our previous response. To clarify: she did not list the name of her fiancé, or the application number, in her complaint or follow-up; but even if she had, the requirements to fulfill privacy regulations would prevent us from responding other than to the named applicant himself
We hope that the applicant is now satisfied, but if he is not; we encourage him to call our Customer Service department during the hours of am to pm Eastern Monday through Friday, or am to pm Eastern Saturday
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

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April 3,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
We do advise it can take up to
weeks for the credit balance refund to be issued, as per the cardholder
agreement, unless a written request to issue the refund is received.
As a courtesy, on receipt of this
complaint, on April 3, we have issued the credit balance refund in the
amount of $350.00. Mr*** should
receive his check within 7-business days of this date.
If there are any additional
questions, Mr*** may contact Customer Service Department at (866) 706-
during our hours of Monday to Friday, am to pm Eastern Time, or Saturday,
am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

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September 23,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
Ms
***’s First Progress account was closed on December 4, 2013, when the
account became days past due. At the
time of account closure, her balance due was $217.34. The security deposit of $was applied
against the remaining balance, resulting in a credit balance of $82.66. This was issued in the form of a check on
February 5, 2014. The check was cashed
on February 18, 2014.
For
your reference, we are including the billing statements from December
through February 2014, as well as a copy of the cashed check, endorsed by
*** ***.
If
there are any additional questions, Ms*** may contact Customer Service
Department at (866) 706-during our hours of Monday to Friday, am to pm
Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

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March 13,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
Ms*** applied for a First
Progress credit card on our website, www.firstprogress.com, on February 26, 2015. As the online application states, “You may be
approved for this card with any credit score and credit history so long as: any
bankruptcy in your credit history has been discharged, you successfully fund
your security deposit, and you meet the government-mandated identity and income
credit card requirements.” We tried to
approve Ms***’s application; however it does not meet these requirements
The
security deposit made to First Progress for a credit card is always
refunded. Ms***’s security deposit
was refunded in full on March 10, 2015. We
have also mailed a letter to her describing more specifically the reason why
her application could not be approved.
We are sorry that we were not
able to open a First Progress Card account for Ms***.
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Well, I guess we will have to wait and see if First progress produces returned checkMistakes are made by consumers and big bank companiesDifference is consumer has to take responsibility for theirs at high stakesLets assume first progress did send check and it was returned, Absolutely NO effort was or has been made to contact me and make arrangements to get me my hard earned moneyNo phone calls no letters, nothingIt is march 14,and still no checkFirst progress, I am amused that you claim zero responsibility and are upset and resent my allegationsMaybe it is resemble my allegations? I will continue to warn the public of your business practices in regards to my personal experienceI will be among many others currently in dispute or from the pastIf customer payment is not received by due date you charge late fees, increase interest rates, send account to collections deptand start the daily harassing phone calls and threatsSeems like a double standard to me.In fact you resent my allegationsWell I will have a pity party on your behalfCan you hear my violin playing your song? I bet you always give the consumer the benefit of doubt, like you feel first progress deservesI will be paid and the longer I wait, the more effort will be put forth into awareness to publicYou do not represent a dignified banking institution as far as I can see
Truly,
*** ***
Regards,
*** ***

July 5,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to maintaining
a high level of customer satisfaction and appreciate the opportunity to assist
We are sorry Ms*** was having trouble accessing her account on our website, www.firstprogress.com on June 29, Ms*** contacted our Customer Service Department again on June 30, at which time she was successfully able to access her account
It is our understanding that this issue is now resolved, but if Ms*** is in further need of a statement, she should be able to obtain a copy through the Customer Center
If there are any additional questions, Ms*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

">
June 5,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
As
per the terms disclosed at the time of application as well as the Cardholder
Agreement, “The initial Annual Fee of $will be billed to your Account
following Card issuance and will appear on your monthly billing statement”.
On June 5, 2014, *** ***
spoke with a customer service agent in regards to his account balance
Unfortunately, the phone connection was breaking up and resulting in a call
dropWe apologize for any inconvenience
If there are any additional
questions, *** *** may contact Customer Service Department at (866)
706-during our hours of Monday to Friday, am to pm Eastern Time, or
Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

I was a customer with first progress and I notice they don't give accurate information and they service is very badI closed my account and its about a month and I didn't received my money back that they have for me the representative said I will received it in two week would not recommend First Progress to any one

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February 24,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
Ms***’s First Progress account
was opened on February 18, 2015. We
understand from her conversation with our Customer Service supervisor, ***, on
February 23, 2015, that she received this notification via email and she now
wishes to keep her account open. Her new
card was mailed to the address on record, as provided on her application, *** * *** ** *** ** *** *** ** ***
If Ms*** has any further
issues, she should not hesitate to contact Customer service at (866) 706-5543,
during our hours of operation, Monday to Friday,
am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

'Times New Roman'">
July 14,
RevDex.com
Attn:
*** ***
12th Street
PO
Box
Columbus,
GA
RE: *** ***
Case No.: ***
Dear
*** ***:
We
are in receipt of your correspondence on behalf of *** ***. We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist
We
note that a payment of $was received and posted to the account on July
4, We called Mr*** at ###-###-####, as he requested in his
complaint, on July before pm Eastern TimeUnfortunately, we were unable
to reach Mr***, a voicemail was left with a supervisor’s name and
phone number, who can assist him further as needed
We
note that the complaint has a completely different address from the account,
and can help him update the address on the account if neededIf Mr***,
needs reminding as to his security passphrase, we can remind him of what he
selected on his application, as we previously assisted per our records in March
Our records also indicate that he created an online login on April 30,
2014, but that was for the card he lost in May Mr*** online
account has now been reset, so he will need to create a new login using the
“first time login” procedures on the website
If
there are any additional questions, *** *** may contact Customer
Service Department at ###-###-#### during our hours of Monday to Friday, am
to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

face="Times New Roman">
April 13,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
On March 16, 2015, Ms***
requested to close her account with our customer service department. We do advise it can take up to weeks for
the credit balance refund to be issued, as per the cardholder agreement, unless
a written request to issue the refund is received. To date, we have not received any written
request from Ms*** to expedite the issuance of her refund
As a courtesy, on receipt of this
complaint, on April 13, 2015, we have issued the credit balance refund in the
amount of $Ms*** should receive her check within 7-business
days of this date.
If there are any additional
questions, Ms*** may contact Customer Service Department at (866)
706-during our hours of Monday to Friday, am to pm Eastern Time, or
Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

September 21,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to maintaining a
high level of customer satisfaction and appreciate the opportunity to assist
Mr*** was approved for a “fund later” First Progress account on June 17, 2016, with a credit limit of $As disclosed at time of application, in order to activate the account, a security deposit equal to the credit limit is required within daysMr*** mailed payments of $to initiate the funding process
Mr*** made a second deposit via our website, in the amount of $on September 8, 2016, which was declined with the reason “not authorized”Mr*** then made another payment via our website, also on September 8, which was successful, in the amount of $This fully funded the account for the required security deposit of $
Upon receipt of this complaint, on September 16, 2016, per Mr***’s request, we canceled his account, and refunded his security deposit in fullWe returned the payment of $electronically on September 17, and the remaining $has now been refunded via check, which Mr*** should receive within 7-business days
If there are any additional questions, Mr*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** *** Synovus Bank
PO Box
Columbus, GA 31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This is a standard, we don't care attitude response Just because they state these things does not resolve the issueI have not received any correspondence from them via mail and insist the removal of the negative mark on my credit report I will not close this account and this problem will not go awayIf I must resort to legal action then so be itThis company has a very large amount of complaints and I am sure a class action lawsuit is warranted.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***