First Progress Card

July 15,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to maintaining a
high level of customer satisfaction and appreciate the opportunity to assist
While Mr*** applied for, and provided his security deposit, on June 24, the application process was not completed until July 5th, and a card was mailed via USPS on that dateFirst Progress alerts applicants that they should receive the card 7-business days from the date of mailing, so that they may contact us should the card still not have been delivered by that time
According to our records, a card was ordered on July 5th and mailed to the address provided on Mr***’s application, *** * *** ** *** ** *** ** ***We would expect that Mr*** would receive his card within 7-business days of July 5th
If there are any additional questions, or if Mr*** does not receive the card by July 18th, Mr*** may of course contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

Customer Service has answered the toll-free number promptly every time I have called Payments were promptly credited Account has been reported to the credit bureaus every month Seems as if the card is what it says it is

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March 16,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
As
specified on the back of every statement, as well as when Mr*** called
us, a cardholder has a right not to pay the remaining amount due IF specified
criteria are met and we are contacted in writing with the details of the
dispute. We have not received any
written correspondence from Mr*** to dispute any charges on his
account. We have only received verbal
notification of the dispute.
Furthermore, we sent two letters, dated February 5, and February 24,
2015, requesting Mr*** provide documentation for the cancellation of the
service, and noting that unless we received this notification, we would be
unable to process the dispute. To date,
we have never received a written reply from Mr*** with the required
documentation
As a
courtesy, we have waived the late fee of $37, assessed on February 22,
2015. The previous late fee, assessed on
January 20, 2015, is due to the fact that a minimum payment of $due by
January was not received. This was
prior to Mr***’s call on January 30, 2015, regarding the charge in
question; we therefore can only assume this lack of payment was unrelated to
the merchant dispute in question
If there are any additional
questions, Mr*** may contact Customer Service Department at (866)
706-during our hours of Monday to Friday, am to pm Eastern Time, or
Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

10pt;">March 6,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf of *** ***. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist
Ms*** applied for a First Progress account on February 17, 2014. On February 27, 2014, a letter was sent to Ms*** to explain we required additional documents in order to complete the processing of her application, specifically
A COPY OF YOUR DRIVERS LICENSE OR PASSPORT
A COPY OF YOUR MOST RECENT UTILITY BILL
We apologize for this inconvenience, but to meet the requirements of the Patriot Act and other federal regulations, we must take additional steps to verify Ms***’s identity
For assistance by phone, Ms*** is welcome to call our Credit Department directly, at ###-###-####, from 8:am to 5:pm Eastern Standard Time, Monday through Friday
As one further point of clarification, First Progress neither requests nor accepts automatic payments. We encourage customers to pay by online electronic billpay, arranged by customers with their own bank or credit union, in order to avoid postal delays and “payment holds” awaiting funds clearance. However, payments are always accepted by mail, as specified in the Cardholder Agreement
If Ms*** has any additional questions, she may contact our Customer Service Department at ###-###-####
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI Been contacting first progress more then monts complaining about my card still open and the person who have the card still using while I was doing payments in abril was one of those times that I call that office complaining about the card still opell and been using for somebody and they said that I never called and they said the going do all the disputes again and close the card they just make one dispute and suppouse to be around disputes for too many transactions that they dont include in that dispute that office is just trying to collect my money by letting the card open and in use for somebody and I doing my paymentsbi demand first progrees card provide to Revdex.com copys of all de details and notes in my account since the day of open account until todays date I demand that be provide most soon possible times if not I demand to my account be closed or and return all the moneybused by my account since after november I Demand all detail contract and All notes reference to the calls and changes in my account to be providet to Revdex.com and to me soon as possible Thank You[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

October 21,
Revdex.com
Attn: Rosemarie Cook
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf of *** *** We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist
We have received the statement copy Mr*** provided, however First Progress Card has not received funds for Mr***’s card paymentIf he has not already done so, we recommend Mr*** dispute this item with Walmart MoneyCard by GreenDot, so that he may receive immediate credit from themGreenDot should honor Mr***’s dispute and credit his prepaid card while they contact us directly
We are sorry that Mr*** has had so much trouble with this paymentAs soon as we receive payment we will of course credit his accountIf Mr*** has any additional questions, he may contact our Customer Service Department at (866) 706-
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

June 30,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
According to our records, the charge from OnStar referenced by Ms*** in this complaint was posted to her account on March Her monthly billing statement, dated March 22, 2016, was mailed to the address on file, as were the subsequent statementsHowever, no payment was received prior to the payment due date of April 19, nor was any communication received from Ms***Late payment fees therefore accumulated
Ms*** contacted First Progress on May 23, in regards to late fees that were assessed on her accountAt that time, as a courtesy, we were able to waive one late fee that had been assessedA courtesy waiver of a late fee does not include corrections to the credit bureau files, unless the negative reporting is a bank errorAs First Progress made no error in providing monthly billing statements that reflect the OnStar charge, the negative reporting to the credit bureaus was not a bank error
Nevertheless, as the issue appears to have been an error on the part of OnStar, and Ms*** paid the remaining balance due, we recognize the good faith on Ms***’s partWe will therefore request that the credit reporting agencies update their records to remove record of this delinquency from their files
If there are any additional questions, Ms*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey should allow another option to pay that doesnt inquire a day holdI feel as if they did the whole situation wrongI will be closing my account soonThey took the entire days to release my moneyI would like an apology for my inconvience.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

November 23,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
According to our records, payments were received on November on each account: $on the account ending in ***, and $on the account ending in ***Both of these payments were dishonored by Mr***’s bankAs a result, on November 6, we sent a letter to Mr*** detailing that we would require “AN ORIGINAL OF A STATEMENT OF THE BANK ACCOUNT USED IN M***G PAYMENT ON YOUR FIRST PROGRESS ACCOUNT”The bank statement we received from Mr*** was not the account used in m***g the above mentioned payments on his First progress accountsMr*** was advised of this in a call with our customer service representatives on November
If the bank statement for the account used to make these payments is provided within the specified time period, we stand ready to remove the hold on Mr***’s accountsIf not, we will close the accounts and refund any remaining credit balances to Mr***
If there are any additional questions, Mr*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

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February 17,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
The disputed charge in question was
on October 19, 2014, however we did not receive any written dispute of the
charge until February 5, 2015. As
specified on the back of every statement, “You must notify us of any potential
errors in writing. You may call us, but if you do, we are not
required to investigate any potential errors and you may have to pay the amount
in question.” Nonetheless, as a
courtesy, we have removed the charge from the amount owed
As per Ms***’s request, we have
closed her account, effective February 12, 2015. Her security deposit of $has been
applied against the outstanding balance on the account. A credit balance of $was issued on
February 17, 2015, which Ms*** should receive within 7-business days
If there are any additional
questions, Ms*** may contact Customer Service Department at (866) 706-
during our hours of Monday to Friday, am to pm Eastern Time, or Saturday,
am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received anything from first progressI have emailed & called multiple times and have not gotten a response yet and it rings once and a recording says they cannot take my callThis is a terrible company, very very shadyI want my backI don't want to do business with a company that is like this.
Regards,
*** ***

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September 10,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** * ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
Mr
*** applied, and was approved, for a First Progress secured credit card. The application was approved on August 10,
2015, and a card was created and mailed after the approval. Mr*** was advised at this time by
customer service that his card should arrive by August 20,
On
August 19, 2015, Mr*** contacted customer service, requesting to close his
accountWe honored his request and the account was closed. We also credited the annual fee since the
account had only been opened for days.
Furthermore, his card was delivered to the address on his application by
the US Postal Service on August 19th as well
A
check was issued on August 21, 2015, to refund Mr*** the security deposit
of $300. This check should have arrived
within 7-business days, as it was mailed to the address on file. To date, the check has not been returned to
us by the US Postal Service
If
there are any additional questions, Mr*** may contact Customer Service
Department at (866) 706-during our hours of Monday to Friday, am to pm
Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
What the Business said regarding the Call on 28th and March are correct, but they are not mentioning about the call I made on March wherein I requested for the account closure and they took my address so that they can send the balance amount if any, that is the day they have changed my address in their records, they can check their records and find out regarding itThe address has been changed, how come if I did not call them and told them how can they update my address in their records ? and Why they are not mentioning about the call I made on March 24th ?
Now they ask me that I need to pay $and it is not their fault, paying $is not a issue but why should I pay when I'm not at default,
How come they can treat their customer like this ? If someone is closing account does it mean that he will not get justice ?
After calling them in June I checked my first progress Account, and in April Statement they have changed my address, How did they change my address, if I did not call them closed my account and change my address for balance refund ?
I'm attaching my statements with previous and changed address after I called them in march 24th and gave my address to send refund balance after closing
I don't agree that I have not placed a closing request and how did they change my address for any return of balance amount then
I'm not satisfied with the business response
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
THANK YOU Revdex.com I BELIEVE YOUR GETTING INVOLVED MOVED THIS MATTER MUCH FASTER BECAUSE I WAS GETTING NOWHERE .THANKS ALOT .THIS MATTER IS SOLVED

November 1,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
We have record of an application for a First Progress credit card that was started under the name of Mrs*** on our website, www.firstprogress.com; however the application was never completedAccording to our records, First Progress Card has not sent any text messages to Mrs***
If there are any additional questions, Mrs*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

February 1,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf of *** *** We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist
As specified in our response dated January 22, First Progress would waive one late fee, and $has in fact been credited to Mr***’s account, as can be seen on the statement dated January First Progress did not charge the account any overlimit fees, for the simple reason that the First Progress Card does not charge any overlimit fees and never has
First Progress calls are recorded for quality assuranceAfter review of the call recordings, we were unable to find any instance of where Mr*** was promised any credit for over limit or late fees other than the one late fee already credited
First Progress places the highest value on professional standards for its customer service representativesIf Mr*** is not willing to hold himself to similar standards, he is more than welcome to close the account
If Mr*** has any additional questions, he may contact our Customer Service Department at (866) 706-
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Hello, it is indeed a secured credit card which is what I've meant to write and for that I appologizeAs far as the late payments, however, I am not disputing that they were not lateBut I am disputing the fact that your system is set up in such a bad way to cause the customers to be late And since I've made those payments on the actual due date, it's not fair to me to report my account as delinquent simply because the company is not using up to date electronic payment tools that other companies are using to facilitate submitting a payment on time If I were to submit my payment 3-days prior to my due date, I would still be considered late because the only way to make an electronic payment is through your own financial institutions and would probably take several days or week to process By the way, I don't know what system you used to research call logs but I did call your company on the 19th of November And although I appreciate the $credit applied to my account, I'm afraid to say that I am still very disappointed that the request to remove the late payments from my credit file was not granted although I had provided documentations showing payments were made on the due date I signed up for this credit card to help improve my credit but with the way that your system is set up, It is sad to say that it's not working for me.]
Regards,
*** ***

November 17,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case
No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf
of *** ***. We remain
committed to maintaining a high level of customer satisfaction and appreciate
the opportunity to assist
We are sorry for the undoubted
inconvenience Mr*** has suffered. However,
as First Progress has not cash a payment from Mr*** since September 8,
2014, his account remains past due. To
avoid any further late fees, a payment is required from Mr*** as soon as
possible, through one of the payment processing methods described in our
previous responseIf Mr*** does not wish to make a payment, we can close
the account upon his request
If there are any additional questions, Mr*** may
contact Customer Service Department at (866) 706-during our hours of
Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern
Time
Sincerely,
First Progress
cc: *** ***
Synovus
Bank
PO Box
Columbus,
GA 31902-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as far as solving the account issue. Although, before I accept First Progress Response to my complaint in full there are some other things that were not fulfilled in my complaintI would like a response to the Revdex.com from First progress in writing that closing this account will not affect my credit scores as well as I need a letter head from First Progress stating that this account will be closed and it will not affect my credit regarding the credit bureausBefore my full and authorized acceptance, I would like a copy of the
last statement and how the numbers for the credit back to me were
configured. These requests are needed for my personal rights and reasons and I will wait for the business to perform this action before a full satisfaction and acceptance of this response and, if it does, will consider this complaint resolvedPlease respond if this can be doneThanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Experian was updated days ago, much later than first progress' previous claim, but it shows days past dueI was assured by one of their representatives on the beginning of this month that that would be remedied on the 5th and that it should not show that I was ever past dueI have the call recorded and can provide that if needed
Also, as of today, transunion has not been updated and shows that I have an outstanding balance of $(over limit) when my balance has remained $for over a month.
Regards,
*** ***