First Progress Card

June 14, Revdex.com Attn: [redacted] 12th Street PO Box Columbus, GA RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist According to our records, Mr [redacted] applied for a First Progress account on May 25, 2016, at www.firstprogress.comHe paid the security deposit required for all First Progress accounts, but did not pay for the expedited processing service As required by the Patriot Act and other federal regulations, First Progress must verify the identity of applicants in order to open a card accountWe needed additional documentation in the case of Mr [redacted] ’s application in order to open an account, and therefore mailed a letter via USPS to Mr [redacted] on June 4, asking him to provide documentationThe letter was sent to the physical address provided on his/her application, namely [redacted] On June 8, 2016, Mr [redacted] spoke with our customer service department, requesting to cancel his applicationWe canceled the application, and issued a refund of his security deposit to the VISA card used to provide the deposit on June 9, If there are any additional questions, Mr [redacted] may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time Sincerely, First Progress cc: [redacted] Synovus Bank PO Box Columbus, GA 31902-

size="3" face="Times New Roman"> October 28, RevDex.com Attn: [redacted] 12th Street PO Box Columbus, GA RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] *** We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist We are sorry to hear of Ms***’s health issues and would like to assist her at this difficult time According to our records, the last call to our Customer Service department from Ms ***’s number was on September 29, We have reviewed the recording of the call, and found that Ms [redacted] initially asked if she could change her due date Our customer service representative responded that this was not possible (as per established First Progress policy, the cycle date cannot be changed)When our representative suggested if Ms [redacted] was unable to make a payment, the option to close was available, Ms [redacted] declined, stating directly that she did not want to close the accountWe could not find any point during the call where Ms [redacted] requested that the account be closed Ms [redacted] made her last payment on October 1, 2014, in the amount of $ However, she continued to use her card for purchases until November of 2014, with five purchases other than the Walgreens purchase referenced in the complaint detailed on the account statements Our search of the phone records did not locate any call from Ms [redacted] during November The account therefore remained open until it was closed due to non-payment, in February, 2015, the balance due exceeded the amount of the security deposit The balance included the annual fee of $39.00, assessed on December 31, We have waived the most recent annual fee, assessed prior to the account’s closure for nonpayment, as a courtesy The account still has a balance due of $ Prompt payment of this amount would cause us to report the account as current; however we cannot change the historical reporting of delinquency on the account, as we are obliged by federal regulations to report accurate account information If there are any additional questions, Ms [redacted] may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time Sincerely, First Progress cc: [redacted] Synovus Bank PO Box Columbus, GA 31902-

February 9, Revdex.com Attn: [redacted] 12th Street PO Box Columbus, GA RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist The first letter First Progress received from Mr [redacted] was dated October 17, 2013, and did not request to close his account Mr [redacted] had requested to have valid negative reporting removed from his credit report, which we responded to with a decline, as we are required to report accurate credit history to the credit bureaus Mr [redacted] sent the same request again in a letter dated November 21, 2013, yet again, with no request to close his account After November 21, 2013, we have not received any written requests from Mr [redacted] , except for disputes Mr [redacted] had filed with the credit reporting agencies, claiming that we had reported his account information incorrectly On June 30, 2014, the annual fee of $was assessed, and reflected on the July 4,billing statementWhen no payment was received by August 1, the account became past due When no payment was received for three consecutive billing periods, on November 4, 2014, the account became days past due and the credit has been revoked due to non-payment At this time, the security deposit of $ was applied against the outstanding balance, $($annual fee and late fees), leaving a credit balance of $ The credit balance was issued via check on January 4, 2015, and mailed to the address on file, [redacted] As of today, the check has not been returned by the US Postal Service, and since the check has not been cashed, we have reissued the check and mailed to Mr [redacted] ’s new address, [redacted] ***, which Mr [redacted] updated with our customer service department on January 27, Mr [redacted] should have received the check within 7-business days We are unable to remove the negative reporting from Mr [redacted] ’s credit reports In accordance with the provisions of the Fair Credit Reporting Act which requires us to report accounts correctly, we are unable to remove the delinquencies being reported on the account If there are any additional questions, Mr [redacted] may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time Sincerely, First Progress cc: [redacted] Synovus Bank PO Box Columbus, GA 31902-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not receive the attachment Regards, [redacted]

February 28, Revdex.com Attn: [redacted] 12th Street PO Box Columbus, GA RE: [redacted] Case No.: [redacted] Dear [redacted] : We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist The $which Mr [redacted] provided when he applied for his Secured First Progress credit card account acts as collateral for the credit we have extended to him He is still required to make payments against purchases, as the deposit is held until the time the account is closed Mr [redacted] may be confusing this secured card with other cards available on the market, pre-paid debit cards, which do not report credit to the credit bureaus First Progress offers several options for our customers to make payments First, as specified in the Cardholder Agreement, customers can always mail checks or money orders to our remittance address, PO Box 84019, Columbus, GA 31908-4019, and those payments are credited on the business day of receipt However, checks are subject to banks dishonoring the payment, and as a result, as disclosed during the application process and in the Cardholder Agreement, payments will not increase the available credit on the account for up to days (the "payment hold") If Mr [redacted] wishes to have his $security deposit refunded, he may close his account, and the deposit will be applied as a credit towards any outstanding balance If any funds remain from the security deposit, we would be happy to issue a refund to Mr [redacted] The annual fee would, however, be non-refundable as specified in the Cardholder Agreement If Mr [redacted] has any additional questions, he may contact our Customer Service Department at (866) 706- Sincerely, First Progres

face="Times New Roman"> August 27, Revdex.com Attn: [redacted] 12th Street PO Box Columbus, GA RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist First Progress accepts ACH payments initiated by other financial institutions, at no charge to our customers First Progress also accepts payments made by mail to the remittance address, PO Box 84019, Columbus, GA 31908- We also offer the option of payments to be taken with the assistance of a live operator, as per the Cardholder agreement and as disclosed during the call, for a fee of $ First Progress allows sufficient time for our cardholders to make payments, as the due date is typically days after the statement date, Mr [redacted] has had ample time every month to submit his payments in a timely manner First Progress reports accounts accurately to the major credit bureaus As Mr [redacted] has had numerous late payments on his account, we have reported accurately and cannot remove these accurate reporting from his credit bureau reports If there are any additional questions, Mr [redacted] may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time Sincerely, First Progress cc: [redacted] Synovus Bank PO Box Columbus, GA 31902-

face="Times New Roman"> September 16, Revdex.com Attn: [redacted] 12th Street PO Box Columbus, GA RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist Our records confirm First Progress did receive a completed Declaration of Fraudulent Activity (DFA) form from [redacted] on June 24, In error, this was not processed correctly, which then resulted in the disputed charges being applied back to the account, with a balance due of $ Due to this error, there have also been late payment fees and purchase finance charges assessed on the account We have reopened the investigation of these charges Due to our error, all late payment fees and purchase finance charges assessed, a total of $117.14, have been removed from the account These credits will appear on the October 4, billing statement Additionally, we have submitted an update to the major credit reporting agencies to remove the incorrectly reported delinquencies from First Progress We apologized for the inconvenience this has caused If there are any additional questions, [redacted] may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time Sincerely, First Progress cc: [redacted] Synovus Bank PO Box Columbus, GA 31902-

How do I terminate my first progress card (which has only been active a couple weeks)? I would like a refund of my money, also.

face="Times New Roman">
August 26,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
We
apologize for any inconvenience the payment hold may have caused; however, due
to payments are not guaranteed and may be returned, available credit may not be
immediately increased by the amount of the payment for up to days after the
posting date as outlined in Ms***’s cardholder agreement. Ms
***’s payments were processed upon receipt, between July 30, and August
6, 2015. All payments are effective
immediately upon receipt, however due to three of the payments received during
this time frame having been returned for nonsufficient funds or for closed
checking account, the fourth payment, which was successful, did have a hold
placed on the amount of $until we were certain that the funds would be
honored by Ms***’s bank. Payments
are posted immediately upon receipt; however, as stated in the agreement, we do
place a hold on the availability of the funds for verification from the bank on
which the payment is drawn. Since the
day payment hold period has expired, the available credit is available for Ms
*** to use
If
there are any additional questions, Ms*** may contact Customer Service
Department at (866) 706-during our hours of Monday to Friday, am to pm
Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was satisfactory to me, however I feel that there should be better ways to resolve an issueCustomer service bounced me continuously from person to person and it wasn't in till I got a response from Revdex.com and took the CC *** *** info at the bottom, googled him & reached out to him, that I actually got some help in regards to this matterI thank him for his help in resolving this matter.
To first progress: please work with customer service in better handling matters like this one, allow for a customer to reach out and talk to someone that can understand a problem and make decisions on behalf of itCustomer service kept on putting me on hold to find out an answer, instead I would of just of liked to talk to someone who customer service was asking the questions too lolHowever this matter is now resolved.
Thanks to all that helped
Regards,
*** ***

face="Times New Roman">
March 31,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
According to our records, Mr***’s
online application for a First Progress credit card was made on February 26,
at 20:56:19. This application
listed Mr***’s address as “*** *** *** *** *** *** *** *** ** ***.
On March 9, First Progress
approved this application, and sent an email alerting Mr*** to this good
news to the email address provided in Mr***’s application, *** The First Progress card with Mr***’s name
was naturally sent to the address on the application, and the annual fee of $
assessed to the account, as fully disclosed during the application
process. We cannot find any record of
Mr*** alerting us to a change of address
On March 20, 2015, Mr***
contacted our customer service department, and at this time he requested to
close his account. We closed the
account, per his request, and waived his annual fee of $29, and refunded his
security deposit against any outstanding balance due on the account. We do advise it can take up to weeks for
the credit balance refund to be issued, as per the cardholder agreement, unless
a written request to issue the refund is received
On March 24, 2015, we learned of Mr
***’s new address, not from him, but from the US Postal Service, which returned his first
account statement with a notification of a new address: *** *** ** ** *** *** *** *** ** *** (similar to the
address on his complaint). We therefore
conclude that Mr*** did not receive the card because of his (unreported to
us) change of address
On March 27, Mr***’s bank, Wells Fargo, reclaimed Mr
***’s $security deposit from us. As
a result, we no longer have the funds available to refund to Mr***. If Mr*** has received information to the
contrary from his bank, we would be happy to provide additional documentation
As for the questions regarding bureau reporting: we have verification from Experian that Mr
***’s bureau file shows First Progress as having reported the account only in
March and not before, so if Mr*** has any documentation to the contrary,
we ask that he provide it to us and we will pursue the issue on his behalf with
Experian. Since the account was opened
on March and the annual fee assessed as disclosed, this information was
reported to all three major credit bureaus in March. As a courtesy, in response to Mr***’s
request, we have now asked the bureaus to remove records of the First Progress
account from their files
If there are any additional questions, Mr*** may contact
Customer Service Department at (866) 706-during our hours of Monday to
Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus
Bank
PO Box
Columbus,
GA 31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com
Attn:
*** ***
*** ***
*** * *** **
*** *** ** ***
RE: First
Progress/Synovus Bank and all umbrella companies associated with First
Progress/Synovus Bank
Case No.: ***
Dear *** ***:
I am in receipt of
your correspondence on behalf of First Progress/Synovus Bank and its associated
businessI remain committed to maintaining a high level of professional
business minded, professional attitude
The response from this company is like getting a scam spoofed email from
someone, you can always tell because the improper punctuation and missed use of
wordsIf I had not sent in via on line payment via card, and made a
payment of via money gram re( after chatting with customer service at FPC
(which disconnected the line as he was trying to conference call a supervisor,
which the very first call I made to this FPC a lady said there were no
supervisor, I have that on tape I am recording all calls to this company)
Let's start from
the start the online application, I
started with address old address
*** *** **
*** ** ***
then went to pay with my
master card which had a PO Box on it (this is the security down payment,
keep in mind that I paid!)First Progress would not accept the card with a different
address, first flaw in the First Progress web site!, so I backed spaced the web
site and put in my P O Box that I use and continue through the process on First
Progress web site, so there are different address to begin with! And First
Progress/Synovus Bank let that go through, so that was good enough for First
Progress/Synovus Bank just as long as the money is coming in! Next if and I say
if only I have not seen proof that First Progress/Synovus Bank sent any card or
if any and I say once more if any card was returned I do not have proof! But
what I do have forwarded to my mother's residents
*** * *** **
*** *** ** ***
The same address used in the Revdex.com complaint with First Progress/Synovus
Bank
** *** *** ***
** ***
Surely you know your owns company address right? Well if
you do not it's the address above! So it's looking like the fraud is stemming
from this company, lets continue moving along to address First Progress/Synovus Bank's issue with verification
of my address lets think a little Progress/Synovus Bank you send me the first
bill I open it have the account number and open the online account on Progress/Synovus
Bank website answering all the questions and using information from my first
bill, completing the online process requirements mother maiden name ect to open
the online accountSo at this point I have the first bill, have an online
account opened and access to all my personal information, do you really think I
do not get mail at the forwarded address
*** * *** **
*** *** ** ***
2nd you accepted my payment of through money gram
after western union could not send it and your customer support tried to make a
conference call to the so called supervisor and then for some strange and mysterious
reason mm act of god maybe the line went
dead, so I used money gramSo First Progress/Synovus Bank did not have an
issue with anything let alone and address verification, so all is good but I do
not have a card, I have an online account, I have a bill, and made the first
payment plus a over
So I sent Progress/Synovus Bank a certified signature delivery
confirmation letter stating I do not have a card it was lost or never sent, and
I would like a card sent to the address on the billing statement, and or close
the account(per Progress/Synovus Bank card members terms of service) Progress/Synovus
Bank terms of service cannot guarantee anything on the phone, hence the letter
And that what I expected, well now all a sudden as long as money is not coming
in there is an issue with the address????? There seems to be a pattern here in just
the Revdex.com reports and does not look good for Progress/Synovus BankNow I want my
back and the yearly fee of and the extra total that I
paid Progress/Synovus BankPlease mail the check to the address on the account
*** ***
*** * *** **
*** *** ** ***
Per Progress/Synovus Bank tos (Lost or Stolen CardIf
you notice the loss or theft of your Card or a possible unauthorized use of
your Card, write to us at First Progress Card.) So that step has been taken via
mail Signed for By: * ***And thank you Progress/Synovus Bank I never want
to deal you people any more, and all
contact will be in writing! (Per Progress/Synovus Bank terms of service)
Will print off information once more from the web site
(been saving the pages from my account since
its been open, and will post the account number to the web to assure the
account is compromised and closed and that I am not responsible for anything
after 4/28/account # *** and one pages of correspondence from Progress/Synovus
Bank (address verification) is already on the internet at page ***
I not going to play Progress/Synovus Bank's game like
they have played the many other reports here on the Revdex.com, And who might I be
dealing with at Progress/Synovus Bank?? a signature of First Progress is a
little sketchy I need a name thank youAnd *** *** and the Revdex.com I surprised
that this is how you do business is without peoples name is that a new policy?
This letter will also be posted on the internet in one week
Thanks so much
Valued Customer
Account #***
cc
Trial Lawyer
*** *** GA
Tried to load several pages to upload go figure a page not found at the Revdex.com!

March 5,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your follow up correspondence on behalf of *** ***. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist
Mr*** states that he wishes to have the $security deposit, used to secure the line of credit, refunded to him. At no time has Mr*** requested we close his First Progress account. In order to refund his security deposit, Mr*** will need to request us to close his account. Mr*** is actively using his First Progress account, as recently as March 3, 2014. As long as his First Progress account is open, we are unable to refund his security deposit
If Mr*** has any additional questions, he may contact our Customer Service Department at ###-###-####
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I spoke with ATT today. The merchant said the returned the payment on April 5th. I will have requested this information in writing; after I have received it I will forward it so that it may be a part of the complaint. Also the return of my funds is not a courtesy seeing that it is my money to begin with

February 17,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
We are unable to find any record of a bank error in regards to Mr*** not receiving his statements, as Mr*** signed up for electronic statementsThis is something our cardholders must sign up for themselves, as our agents cannot elect for cardholders to receive electronic statementsOur records indicate email notifications of statement availability were provided to Mr*** at *** on the following dates and times:
2015-07-06:36:
2015-08-03:29:
2015-09-11:02:
2015-10-13:29:
2015-11-13:13:
2015-12-05:43:
2016-01-15:43:
As a courtesy, we have removed the past due history from both of Mr***’s accounts, viewing this as an honest mistake, made by Mr***
If there are any additional questions, Mr*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

'Times New Roman'">
June 10,
RevDex.com
Attn:
*** ***
12th Street
PO
Box
Columbus,
GA
RE: *** ***
Case No.: ***
Dear
*** ***:
We
are in receipt of your correspondence on behalf of *** ***. We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist
First Progress accepts payments made by mail to the
remittance address, PO Box 84019, Columbus, GA 31908-4019, never at any charge
to our customerFirst Progress also accepts ACH payments initiated by another
financial institution, also as no charge to our customerOnly payments taken with
the assistance of a live operator, as per the Cardholder Agreement and as
disclosed during the call, are subject to the $fee
We apologize for an inconvenience *** *** may
be having with receiving his statement copiesThe address we have on file is *** *** *** *** *** ** ***We advise *** ***
to contact his local USPS office to inquire if there is an issue receiving mail
on timeWe also advise *** *** to sign up for our online services via
www.firstprogress.com as an alternative method to keeping track of his
account, including copies of all historical statements for his account
If
there are any additional questions, *** *** may contact Customer
Service Department at (866) 706-during our hours of Monday to Friday, am
to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-

face="Times New Roman">
September 21,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
First
Progress has no record of a request, written or verbal, from Mr*** prior
to September 11, 2015. Every month,
statements were mailed to the address on file, which matches the address on
this complaint.
On
January 30, 2015, the annual fee of $was assessed, as reflected on the
February 22, statement. When no
payment was received, a late payment fee was assessed on March in the amount
of $26. Late payment fees of $were
assessed each month from April until June 2015, when the account was closed due
to non-payment.
As a
courtesy, we have credited the account for the annual fee, as well as all the
late payment fees, for a total of $176.00.
An update to is credit report has been submitted to each of the credit
bureaus to remove the negative past due reporting as well. We have issued a refund in the form of a
check, and Mr*** will receive his refund in 7-business days
If
there are any additional questions, Mr*** may contact Customer Service
Department at (866) 706-during our hours of Monday to Friday, am to pm
Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First
Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA
31902-

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below.Although I think we are moving in the right direction I feel that we are not there yet. I'm holding true to my original complaint that I called First Progress on three occasions requesting for the account to be closed. Had the account been
closed on my last call in November none of this would've happened. My account wouldn't have reported late to the credit bureaus because it would have been closed per my request but that didn't happen. My account was never closed
despite my numerous request and since I was hospitalized I didn't have a way of checking and just trusted that First Progress would do right by me, instead I was charged fees every month and was also reported late to all three credit
bureaus hurting me in more ways than one.As stated in my first correspondence with you, I need both the amount/account status due and the late's (any negative information) to be removed from all three credit reporting bureaus if I have any chance for my application to the
cancer treatment program be reviewed again for approval. I wish That when I called in November things would've been done and my request fulfilled saving all of us the headache of trying to fix it now. To me its more than that, its
having to be paralyzed with pain from the cancer because I don't have access to better medication due to the negatives listed on my credit report for First Progress.So I ask again, open your hearts and try to put yourself in my shoes I did what was right, I called in November for the third time before I was admitted to the hospital and requested again for my account to be closed. If I go back to
that conversation and the representative would've said ms. *** even if we close your account today you will still have a balance of $26.92 I would have paid it during that phone conversation because I knew I wouldn't be able to call
or do anything about it for months due to the aggressive nature of my cancer. I wouldn't have left it like that. So again if you in fact remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity
to assist please please do the right thing here. I need two things to happen in order to meet the requirements and finally get in the program get chemo and the pain medication that I so desperately need. I need this treatment and the window is
closing really fast so please do whats right.I need all lates/negative information to be removed from all credit bureaus (Equifax, Transunion, Experian), I need the account to be closed in good standing/paid satisfactorily. I will in turn complete my part and pay $26.92 if you guys
do the above. Even though I know I did my due diligence and called to close the account in time to avoid all this I will still be forever grateful if you can help me with this. I will send you a copy of the program approval letter and God
willing once I am close to being mobile or close to normal I will come back to First Progress
Thank you
*** ***

February 21,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your
correspondence on behalf of *** ***.
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist
A payment of $was entered
with Liberty Bank’s routing umber and the checking account number ending in
*** through Ms***’s login to the First Progress Customer Center at
10:49:am on January 31, 2014. No
First Progress agent was involved in this payment, nor was any fee
assessed. The $payment was
credited to Ms***’s account that same day, as shown on her statement
dated February 4,
First Progress will refund any
credit balance within business days at the customer’s written request. However, Ms***’s account does not have
a credit balance as of today, February 21,
If Ms*** has any
additional questions, she may contact our Customer Service Department at ###-###-####
Sincerely,
First
Progress

February 13,
Revdex.com
Attn: *** ***
12th Street
PO Box
Columbus, GA
RE: *** ***
Case No.: ***
Dear *** ***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to
maintaining a high level of customer satisfaction and appreciate the opportunity to assist
Mr*** applied, and was approved, for a First Progress account on January 20, A card was mailed to the address provide on his application, *** * *** ***, *** ** ***him at that timeHowever, the card was returned to us by the US Postal Service as undeliverable, with the reason “Temporarily Away”
Mr*** contacted our customer service department on February 5, 2014, at which time his address was updated, and requested a new card be issuedA new card was not issued, as we required additional documentation to verify his identityWhen we failed to receive the requested information, the account was closed on March 27,
Mr*** had been billed for the annual fee prior to the account being closed, and his statement was returned to us by the US Postal service due to the incorrect addressAs a courtesy, since the account was never activated, and his security deposit was refunded on March 27, 2014, we have removed the late reporting from Mr***’s credit history with us, and sent a correction to the credit reporting agencies
If there are any additional questions, Mr*** may contact Customer Service Department at (866) 706-during our hours of Monday to Friday, am to pm Eastern Time, or Saturday, am to pm Eastern Time
Sincerely,
First Progress
cc: *** ***
Synovus Bank
PO Box
Columbus, GA 31902-