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FirstEnergy Corp Reviews (154)

The customer did not file a PUC ComplaintSpecial coding was added to the account when the Revdex.com complaint was received, which may have been mistaken for coding for a PUC complaint The disconnection notice that the customer received shows what would need to be paid if service was disconnectedThis amount includes a deposit of $This deposit was not added to the account at this time On 8/28/2017, the customer called and was advised that a deposit was charged to the account in 2016, but was released and credited back to the account on 1/12/There is no active deposit on the account at this timeThe balance on the account includes unpaid consumption from 4/21/to 8/22/The customer was advised that we could start a new Company payment agreement with a down payment of 75% of the past due balance in the amount of $A hold was placed on the account until 9/22/2017, giving the customer extra time to payThe customer said he will bring the account current prior to that dateCompany records do not show that we advised the customer not to make a payment

The billing of the security deposit in question is applicable because of the lateness of payment on the customer's account.? The deposit will be refunded when months of bills are paid on time, or the customer finals the account.? ? Interest is applied monthlyThe Company did attempt to explain and offer an installment plan but the records indicate the customer hung up(10/30)Below are the applicable BPU ( Board of Public Utility)? approved regulationsDeposit regulations: Company's request for deposit is in compliance with NJAC 14:3-Deposits for service (d) and company tariff section (a) A utility may require a reasonable deposit as a condition of supplying service, in accordance with this section (d) A utility may require an existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the billThe deposit required shall be in an amount sufficient to secure the payment of future bills Guarantee of Payment: Where the credit of an Applicant for Service is impaired or not established, or where the credit of a Customer has become impaired, a money deposit or other guarantee satisfactory to the Company may be required as security for the payment of bills for Service before the Company will commence or continue Service

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ A tree fell across a cross arm causing it to break The also caused a blown fuse and damaged conductors The company discovered this was a right of tree, which makes the claim payable Mr [redacted] has been contacted by the company to resolve to his claim Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not had a response from the company as of 10/4/ Final Business Response / [redacted] (4000, 9, 2015/10/08) */ The company left a message for Mr [redacted] on 9-30-requesting details to file and complete his claim On 10-6-the company made another attempt to reach Mr [redacted] and is currently working to resolve his claim

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ The faulted underground service wire needs to be bored Our contractor E&M had it scheduled for yesterday 1/27/but the mark out flags were moved from the snow last week They had to do another mark out requestThe contractor is scheduled to return on Wednesday February 3rd weather permitting to do the work We will send our crew out the next day to make the permanent connections and remove the service saverI left a message on the customer's answering machine this morning Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue is still outstanding and we A:await technical resolution B: request credit for 3+ months of inconvenience, lack of responses, and power interruptions experienced Final Business Response / [redacted] (4000, 9, 2016/02/03) */ The Company made the final connections to the new service on 2/and removed the temporary equipment The job is completedThe crew stated the customer was satisfiedThe customer has the right to file a claim to be reviewed by the Claims Department by calling [redacted]

Company records show Ms [redacted] is currently enrolled in PIPP Plus with a monthly obligation of $The current amount due is $61.19, which includes past due PIPP obligations Ms [redacted] previously had service in her name at [redacted] from 2/21/– 5/22/ The final bill issued with an actual account balance of $and PIPP Plus amount due of $61.19, of which $was past due and $was current charges due 7/5/The only payment received on the prior account was 4/6/in the amount of $The final balance transferred to her current serviceCompany records reflect two payments made of $each, 6/15/and 7/9/17, which applied towards the $PIPP Plus charges due on her prior accountIf the customer has records of making additional payments on either account, she will need to provide the company the date, amount and proof of the payments The customer has been billed accuratelyA copy of the final bill and bills issued on Ms [redacted] ’s current account are attached for review

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ A planned outage occurred on November 30, at 10amThis outage was necessary for Potomac Edison to de-energize the circuit for scheduled maintenance on our system in a safe mannerOur crews completed the maintenance work and restored power by 2:06pmThe maintenance went as planned and nothing occurred that would have caused a surge of electricity into your home A "cold load pickup" can occur when a circuit is re-energizedThese instantaneous voltage variations can affect sensitive solid state equipmentSurge suppression devices can protect your equipment and guard against future damages

The customer called the Company on 10/16/to apply for serviceShe is listed as the customer contact on the current customer of record’s account at this locationHer application was denied at that time for a copy of her lease, due to the past due balance at the property ? The Company received the customer’s lease on 10/18/2017, which shows she is responsible for the usage from 8/11/to current(The dates on the lease are 8/04/to 7/31/2018)The premise balance at that time was $The Company did not require a payment up frontService was placed into her name as of 8/11/The Company attempted to call the customer, but received a busy signalA letter was sent to the customer to call the Company ? On 11/02/2017, the customer called the Company to question the date that service was placed into her name, which was effective as of the next actual reading date after the start date on her lease (8/11/2017)She said her fiancé moved outShe was advised that because she lived there and benefited from the service, she is responsible for the balanceThe call was transferred to a supervisor per the customer’s requestThe supervisor advised her of the same informationThe customer said she had an oral agreement between her and her fiancé The supervisor advised her that this is between her and her fiancéShe benefited from the service, making her equally responsible for the usage ? The Company’s position is that the effective date on the customer’s lease is 8/04/The customer benefited from the service, making her responsible for the usage as of 8/11/The customer can call for payment arrangements, if needed?

Initial Business Response / [redacted] (1000, 5, 2016/05/26) */ Customer was assessed a deposit due to late payment history; the customer has not made full payment or payment arrangements for any given bill containing a previous balance for regulated service provided by that utility companyThe amount of $was determined based on 130% of the estimated annual average monthly bill for the customer's tariffed service for the ensuing twelve months A warning notice that a security deposit may be requested if payments continued to be paid after the due date was on the bill dated 04/22/under the section titled Messages, Important Notice Customer has the option of providing a guarantor in lieu of the deposit Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have paid every Bill in full for the month the bill was assessedThis is not what you do to customersI could understand if I did not pay my bill at all, but I do pay my bill If this business has done this to me how many other people do they do it too?? If something was going to be on my account they should have contacted me another wayI would have handled it sooner You can see the Payment history I have paid every bill for the month owed in full Final Business Response / [redacted] (4000, 9, 2016/06/03) */ Ohio Edison stands by our previous response Final Consumer Response / [redacted] (4200, 11, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have shown all the bills being paid, I have Paid every month in fullThey know I am the only one working, I have had PIPP on my account before and have had no problemsI have done this for years that I have had this company They are saying I have to pay this, I keep paying how I have been because it is how my checks are and I am a single mother, so I am paying them 255$ just becauseThey tell me once the 13th month comes up I receive it back IF every payment is on timeSO I am out that money This is terrible practiceI should not have to pay for this " security deposit" if I am paying my bill, late or not they are getting the month in full No other company does this

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ The customer was contacted, A Company representative went over the details of her concerns, apologized for the delay in reconnection However, the customer had been advised Aug via email that they needed to pay a security deposit, another letter was mailed advising and when no response was received the service was disconnected due to consumption on the meterWhen the customer paid on 10/and found that the service order could not be worked until 10/he canceled the payment, and the process timeline started againThis was considered a new application and not an emergency order therefore emergency crews were not utilizedWhen the revenue protection department was contacted, the service was then connected and the paperwork was completed Again I apologized and will coach any employee that may not of communicated accuratelyMrswas accepting and the call ended politelyThe customer was advised of her right to submit a claim for review but declined the information at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even so I went over the whole situation with the company's Rep, I insist, we didn't get any Email in regards to the discrepancy with the application and furthermore not even the mailed letter they stayed it was mailed to our addres on the month of August since we only moved in as October 2nd if they would of used certify mail service as everyone in business use in order to make sure the costumers is contacted they would of find out then that we were not living at this address yet; so still not clear the reason why #they didn't attempt to contact us via phone since all my info was on the initial online request, #Why the power wasn't disconnected at the time of the previous owner left the home vacant, and lastly why did they waited a whole year to take action instead of sending another letter may be certified this time to make sure we were aware of the situation; but I guess it doesn't matters now since the JCP rep started the conversation by making clear that the Revdex.com DOESN'T have any jurisdiction over the utility companies; with that said We just going to continue with our lives knowing that there is companies out there that they can operate how ever they like with out any kind of regulation, and as she said Revdex.com is just having a courtesy with me as a consumer but there is nothing else to do; So Thank you for your time

A review of Company records reveals the following: 09/07/-? The Applicant, [redacted] ***, contacted the Company and applied for service at [redacted] **A Representative reviewed the information provided and denied the application based on the following: - Prior unpaid debt - The applicant has a prior unpaid debt of $for service from 01/24/to 05/28/15, account [redacted] , at [redacted] The quoted Company requirements for service are: - Payment of $toward the unpaid balance at [redacted] **Quote is a down payment on the prior balance owed.? Remaining balance will be set up on an installment plan based on income - Payment of $toward a security depositQuote is a 50% down payment on the total deposit.? Remaining deposit will be set up on an installment plan - An electrical inspection The Applicant was satisfied A denial letter was sent to Applicant.? Copy attachedA shut off letter was sent to the premise with a shut off date of 09/21/ Applicant satisfied the requirements for service with payment in the amount of $on 09/18/17.? The representative that processed the denial letter did provide the account number [redacted] which was for the previous tenant rather than Mr ***’s unpaid final bill account number [redacted] .? The representative that Mr [redacted] spoke with on 09/18/did advise no payment was received to clear his unpaid bill; however, the representative on 09/20/did realize what had happened and the work request number was provided for the inspection.? The $payment was transferred to his pending account [redacted] then to the active account once service began in his name A bill was issued on 10/19/17.? The bill included credit balance of $ and current charges of $($usage + $reconnect fee) leaving a credit of $ 10/20/?" Mr***’s final bill in the amount of $ from [redacted] was transferred to his active account.? This was included on the bill that mailed 11/22/17.? The bill included past due balance of $(credit $- $final bill) and current charges of $($usage + $late fee) due on 12/12/17, for a total amount due of $ 12/06/- A termination notice was issued in the amount of $scheduled on or after 12/20/17.? 12/13/ @ 10:AM - The Company attempted to contact the Customer by phone.? The call was answered and the house was verified.? The Customer listened to the entire message Penelec has not had contact with Mr [redacted] since 09/20/ when the representative began the process of making corrections to his account.? The termination notice has been stopped that was issued 12/06/17.? Mr [redacted] has an account balance of $past due as of 12/12/17.? Mr [redacted] is eligible for a payment agreement is needed and will need to contact Penelec Customer Service at [redacted] Monday-Friday between 8am-6pm.?

This customer is on a circuit where the Company utilizes Power Line Carrier (PLC) technology to obtain reads over the power lines without having to manually read the meter.? Due to a technical issue, the readings were not transferred to our Billing program (SAP) and thus the customer received estimated bills.? Director Operations Support, spoke to Ms [redacted] 11-10-16, explaining what occurred and that corrections would be made to her account.? As of 11-11-16, the customer’s account has been updated utilizing the actual readings obtained over the last year and has been rebilled.? ? After adjustments, the customer has a current balance of $390.39.? If the customer would like an IP on the balance, the Company will offer installments of plus the current bill for months beginning with the bill issuing 11-28-16.? This information was provided to the customer thru the PSC

The customer has been mailed copy of the original bill, and advised of its origination and validityThe applicable debt was sold to an outside vender for collectionJcp&L no longer holds the customer responsible The fraud investigation, and public records indicate the said customer was the customer of record at the time of the billing, at the Jackson location and the debt is still open Payment or dispute can be made, through the current debt ownerThe customer was instructed on how to file a identity fraud report with FTC / police

The account in the name of [redacted] was billed until 9/5/which was the date that it was changed to the estate’s name The account in Ms [redacted] was not continued to be billed after that date The final bill amount for $was for service until 9/5/ The company apologizes that the final bill was not initially mailed to the customer at the Virginia address, however, this address was not on file The company offered a credit of $toward the balance The balance sent to the collection agency used regarding the final bill was pulled back from the agency The final bill collection agency does not report against a customer’s credit The final balance of $has been paid

? I am rejecting this response because: How is that fair that I pay them 1,and then they want to back bill me how is that right, this isn't fair at all.?

? I am rejecting this response because: Well I also stand by mine my lawyer will be in contact with the company in the next few days?

Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ Meters within FirstEnergy territory are scheduled to be read one month and estimated the followingThe company's intentions and goals are to obtain an actual reading every other month; however, there are times when the company is not able to obtain an actual reading and the billing is estimatedWhen estimated, if over or under estimated, the usage is caught and corrected/billed with the next actual readingIn the past two years, the company has missed the 03/04/(weather), 03/05/(weather), and 11/04/(dog--access issued) readings and the billings were estimated The company utilizes two methods of estimation to calculate usage when the meter is not readOne method is Linear Weighting estimation, which is based off of the usage from the same period the prior year and the next method is Enhanced estimation, which is based off of the usage the prior year "or" the prior month, plus a weather correcting factorMost customers are calculated with Enhanced estimationThe method chosen is an automated processOn the company read month, if the customer would receive an estimated billing instead of an actual read billing, the customer has the option of contacting the company with a customer reading and the billing will be corrected using that readThe customer also has the option of contacting the company with a customer reading on the estimated billing monthsCustomers can submit their results at [redacted] , by using read cards or by telephone As a result, the customer would be billed one month using the company actual reading and one month using the customer's actual readingThere is a statement on each bill detailing when the next bill will be issued and whether or not that bill will be an actual or estimated billing monthIf the next billing is scheduled to be an estimated billing month, then a time frame is given as to when the customer should contact the company with the customer readingThe company is willing to accept and does encourage customers to provide the company with a customer reading when the bill is estimatedThis will even out the customer's billings by eliminating the estimationPer (2) - If a utility bills on a monthly basis, it may estimate usage of service every other billing month, so long as the utility provides a ratepayer with the opportunity to read the meter and report the quantity of usage in lieu of the estimated bill On 02/22/16, a message has been forwarded to the company Meter Reading Department to contact the customer to discuss the issue of access/dog

The total account balance is currently 400.03.? A termination notice issued 11-17-for with a termination date on or after 12-1-16.? According to the information provided in the complaint, the customer will be paying the before the scheduled termination date of 12-1- The company issues a monthly bill.? The customer started service at the location 7-6-16, however the only payments have been received on the account(10-12-16, 10-17-and 11-15-16)The account is already on a day special due date (bill extender) to allow the customer time to make payments due to reported monthly fixed income.? The standard due date for customers is days.? The account is eligible for an installment plan and the customer should contact Customer Service if interested at [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Customer is on the PIPP program for $monthlyA disconnect notice was issued in the amount of $with a termination due date of 11/24/On 11/20/15, an additional day notice was given verbally with a new termination due date of 12/4/On 12/19/15, service was terminated for non-paymentLast payment received on 08/4/ On 12/16/at 10:53, Medical certificate was received, order to restore was processed and service has been restored Customer has one more Medical Certificate availableCustomer has used two to date, 08/13/and 12/16/At this time, account has a collection hold until 01/15/

Initial Business Response / [redacted] (1000, 5, 2016/06/23) */ 02/04/16, customer contacted the company concerning a bill mailed 01/29/in the amount of $($arrears and $current bill) due 02/12/The customer questioned the amount of the bill as the usage had increasedThe company reviewed the appliances in the residence and advised the customer that with the decrease in temperature the usage will increase due to the electric heating being used in the homeCustomer requested the meter be tested for accuracyAn order was issued to remove the meter and have it tested 02/08/16, company tested the meter for accuracyThe meter tested at 99.58% accurate which is within guidelines 05/10/16, customer contacted the company concerning a bill mailed on 04/28/in the amount of $($arrears and $current bill) due 05/12/Customer advised that he did not contact the company to close the service as he did not want to wait on holdCustomer expressed the opinion that the bill was incorrect and would not be paidCustomer ended the call 06/02/16, an applicant contacted the company requesting service begin in their name effective 06/02/The account in the name of [redacted] is closed effective 06/02/ The company's maintains the position that the bill is correct as rendered and [redacted] is responsible for the balanceMr [redacted] did not request the service in his endThe only reason the service closed in his name on 06/02/was due to an applicant being submitted for the service from another customer The residence is an all-electric locationHistorically, the usage will increase during the heating season due to electric heat being usedEven a vacant location will use electricity (refrigerator, water heater, heating/cooling) unless the main breaker is placed in the off position Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no way a bedroom apartment used that much electricityThe AC was on full blast for the summer months I lived there, and when the winter hit I barely even used any heat and yet the bill was times as highThis is a company that has a whole list of complaints and bad reviews from over billing customers for too much usageThey billed me for months AFTER I had vacated the premises, and after I had contacted them regarding that I had left Final Business Response / [redacted] (4000, 12, 2016/07/08) */ The company stands by the position that the bill is correct as renderedThe customer did not submit a request to end the serviceThe balance is the customer's responsibilityAs a residence using electric heating, the bill will increase during the colder months Final Consumer Response / [redacted] (4200, 14, 2016/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept their proposalThey are a low rated company notorious for over charging customersThey also sent me a disconnection notice for April, never paid my bill, and got sent 2-more disconnection noticesFunny thing is when I went to move out the rest of my stuff my neighbor had a notice of disconnection while my service was never disconnectedThese people clearly got something mixed up but refuse to take responsibility

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ On 4/09/2015, service was disconnected for non-payment at [redacted] in [redacted] after proper notice and proper procedure was followed On 6/03/2015, Company representative went to the property due to unauthorized usage on the meter that was supposed to be disconnectedCompany representative found meter seal and ring missingMeter was in the socket incorrectlyCompany representative re-blocked the meter and installed a locking ringA notice was left at the property On 8/10/2015, customer at [redacted] called stating there was a truck out back and then the apartment complex lost powerCompany's line department disconnected the service at the pole due to tampering at [redacted] This was forwarded to a supervisor to review to determine if the disconnection at the pole affected this customer at [redacted] On 8/10/2015, the Company's dispatcher reported that the meter base at this location is a gang/joint meter base, which houses multiple metersSince the meter base is damaged, service was disconnected for safety reasonsAs a result, an inspection is required before service can be reconnected, due to the tamperingThe customer at [redacted] was advised of thisThe landlord was also called and advised that an inspection is required prior to service being reconnectedA work order was created for inspection purposes The Company is still awaiting the inspection cardOnce this is received, service can be reconnected for the customer at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their explanation is It is impossible that on 4/9/the meter was turned off for "non payment" because there was never a paying customer in that location We purchased the building in July of - and it was a VACANT apartment Therefore, I would love to know WHO was "not paying" and who was informed of this shut off? On 6/3/I personally spoke to the Memployee about the meter that had been tampered withMwas clearly aware of the tampering but did nothing for 2+ months until a SURPRISE shut off on 8/10/ Mmentions in their explanation above that "...a supervisor reviewed the case to determine if the disconnection would effect the customer in the [redacted] unit..." - what were the results of this review? According to the [redacted] Police department, removing utilities from an un-involved 3rd party was against the law This shut-off left the residents of [redacted] with no electricity, running water, etc through no fault of their own for over weeks This has to be a health violation and is being pursued with our attorney The residents in [redacted] have a contractual relationship with Mwhich says if their bill is paid, they will receive electricityThis contract was clearly broken when Mcut their power without cause Overall, ALL customer service provided by Mwas insufficient All employees met at the site were rude, arrogant and uncooperative We will pursue this case legally

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