The customer filed a PUC complaint on 06/26/and was placed on a PUC payment agreement for budget + supplier dollars + $The PUC is the governing body over the Company and this is the best plan for the CustomerCustomer's budget amount is based on a month average bill that is reviewed every months, and is adjusted as neededAn adjustment in the customer's monthly amount could be the result of a change in usage, in their actual cost of service or extreme weather conditionsOnce a year, the customer will receive an anniversary billThis bill will be for the difference between what the customer has paid during the previous months and the actual cost of the energy the customer sued for that periodThe customer has chosen to have an alternate supplier and therefore their charges are not included in our budgetTheir charges are in addition to our budget amountThose charges will vary month to month based on the rate the supplier is providing and what the usage is ? In regard to the pole in the back yard:Per an External Affairs Manager: Line supervisor went to the customer’s residence today to check out the poleHe did encounter the customer while he was there.The pole in question is a customer-owned poleOur triplex runs to this pole from another poleFrom our triplex, the customer’s entrance cable goes down the pole to? the meter boxFrom there, the service goes underground to the customer’s trailerThe customer-owned pole is tied to a treeLine Supervisor did explain to the customer that the pole was owned by her, not PenelecShe appeared to accept that fact After learning that pole was hers, the customer then complained that another pole? has been struck by lightning several timesLine Supervisor? inspected that pole and found no evidence that it had been struck by lightningLine Supervisor states the pole does lean a little, but that it is not an issue The pole with the transformer that serves this customer was replaced on or about 9/4/It broke during a storm? In regard to billing, the customer does not use only $a month.? The customers average bill is $143.? That is based on the prior months of usage consumed at the premiseThere was not an $payment made in March, there was a payment of $made in March and that is the only payment for (with the exception of an agency grant in May).Customer was removed from PCAP in which caused a prior balance to become dueThis balance is part of the PCAP deferred arrears.? When trying to re-enroll in PCAP, the account balance needs to be paid down to whatever the deferred arrears amount is prior to being eligible for re-enrollment
The customer reported an outage to the Company on 3/2/ The customer's outage is related to several major storms in the area that caused extensive tree, pole and wire damage We have more than 1,JCP&L linemen, damage assessors, hazard responders, forestry personnel, dispatchers and contractors are working to restore customer outagesIn addition, more than line workers from other FirstEnergy utilities and contractors are on-site or in transit to assist with restoration efforts in New Jersey High winds made initial restoration efforts challenging due to safety concerns for crews using bucket trucksHeavy, wet snow caused additional outages and also prevented access to some damage locationsJCP&L crews and other personnel continued to work round-the-clock to make repairs and deploy resources as needed until all work was been completed and customers were restoredAn engineer will contact the customer regarding his reliability concerns
08/01/16, customer contacted the company to schedule a pifor the recycling program Customer was given multiple options for days when the delivery crews will be in the area Customer selected 09/08/ The customer was offered three earlier dates but declined 09/08/16, the delivery crew pickthe appliances as scheduled 10/18/16, an incentive check was mailed to the customer 11/24/16, customer inquired about the status of the refund check Customer advised the incentive check has not been received 11/25/16, a second incentive check was mailed to the customer 11/28/16, customer was advised that a new check had been mailed and if not received she is to contact the recycling program and advise the check has not been received Company Customer selected the date the appliances were picked-up The appliances were picked up as scheduled on 11/08/ An incentive check was mailed to the customer on 10/18/ Customer advised that the check was not received and a new check was mailed on 11/25/ Customer was advised to contact the recycling program if the second check was also not received
I am rejecting this response because:I did not hang up the phone it was disconnected after they transferred me to a customer service rep that clearly stated she could NOT help me and didn't understand why they would transfer me to her in the first place When she transferred me back was when the call disconnected At no time did I receive a letter and I called a few times before the 11-call to talk about my account and making sure that I was making the correct amount of payments to not go through what I did the previous heating season No one at any time mentioned a security deposit if they were looking to put me on one I can not afford to pay another on a bill I already paid all because you choose to collect a security deposit
Company stands by original responseThe customer bills are correct as renderedPer PUC approved ACT company required to install Smart Meters at all homesThe customer meter will not be replaced with an old analog meter Company is no longer using analog meters due PUC ACT 129.Tell us why here
The Customer had service in their name at [redacted] from 1/29/to 2/2/ A final bill was issued on 2/3/for an amount of $and mailed to [redacted] *** The Customer had service in their name at *** [redacted] *** [redacted] from 1/29/to 2/2/ A final bill was issued on 2/3/for an amount of $and mailed to the service address The Customer had service at [redacted] from 1/29/to 2/2/ A final bill was issued 2/3/for an amount of $and mailed to [redacted] *** The Customer had service in their name at [redacted] from 1/26/to 2/2/ A final bill was issued on 2/4/for an amount of $and mailed to the service address These final bills went unpaid and were sent to a final bill collection agency The final balances were sent to final bill collection agency which do not report to the credit bureauOnce the corrections are made to the account the customer will be given a new due date and the balances will no longer be with the final bill collection agency, however if they go unpaid by the due date of the corrected bills they may be sent back to the final bill collection agency Company records indicate that Potomac Edison spoke with the customer on multiple times on 9/2/ The company representatives reviewed the accounts and a representative offered to rebill the customer’s accounts based on lessor amounts due to the issue of the customer being advised they would not be billed for this time period An order has been issued to rebill the accounts and the mailing addresses have been updated to [redacted] ***
The Customer was assessed fees for late payment in the previous months (7/5/and 11/4/17) Due to the late payment, the Customer was sent a deposit warning letter on 12/04/The Company is following regulations regarding the deposit request.§ General ruleA public utility may require an existing customer to post a deposit to reestablish credit under the following circumstances: (1) Delinquent accountsWhenever a customer has been delinquent in the payment of any two consecutive bills or three or more bills within the preceding monthsAt this time, the customer has not been assessed a deposit Payments are expected on time and in full to avoid a deposit being assessed to the account
Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ 05/04/- customer contacted the company concerning a payment in the amount of $submitted on 04/28/The company advised that the payment was returned on 05/02/Customer questioned why the funds did not come out of the account instantly? Company advised that it can take one to three days for the funds to come out of the customer's accountCustomer was advised that a payment of $would need to be made in cash or credit card to remove the threat of disconnectionCustomer requested additional time to make the paymentCompany advised that additional time is not availableCustomer was advised that due to returned payments, the option to pay by check online will not be availableThe customer ended the call The payment of $posted to the account on 06/06/clearing the returned payment The company does request payments from the customer be made with cash or credit/debit card A waiver for the returned payment fee is not available
? I am rejecting this response because: The letter I received from Penelec does not cite my specific payment history nor does it reference regulation so that I could look into said regulationThis is UNLAWFUL? I will now be submitting a complaint to the Public Ultilities Commission? Neither Penelec nor First Energy will be getting any type of security deposit from me when they do not clearly state their case in the initial letter? Again, THIS IS UNLAWFUL? I will not be taken advantage of or bullied by this company any longer? They are a disgrace and only concerned with making money?
Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ Customer called 3/22/to apply for serviceA Mrepresentative went through the application process and advised a deposit of $would be needed since she was a first time customerThe representative advised she was unable to waive the deposit and provided the guarantor optionService was scheduled to start effective 3/28/and the deposit was billedCustomer was not satisfied and verbal rights were provided Later that day, Customer called back in regards to a guarantorThe person provided was acceptable and the guarantor letter was issuedCustomer was not satisfied and verbal rights were provided Revdex.com complaint was received 3/24/ On 3/25/16, The signed guarantor form was received and the deposit of $was waived Please note: The deposit amount was based on the usage at property customer was moving to Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was a customer for years...my name was on the account that paid the bill for years yet they insisted I pay a rather large depositFor the last year I had PPL which I never had before and they did not require any depositThey then said it was because of my credit history...which I looked up..my credit report states that I made payments and were on timeI understand this policy for a y0oung person with no credit history but I feel this is an unfair business practice that they impose on their customers because they are a monopoly and they can...imagine the money that they collect as deposits undeservedly and unfairlyThis is an unfair business practice and discriminatoryAt years old and a past customer of meted for years the fact that I had to get a guaranteer or pay a dollar deposit is an unfair business practice
The Customer was sent a deposit warning letter on 01/21/The Customer did not make timely payments following the letter and was billed a deposit of $on 08/01/16.? The deposit was placed on a payment arrangement and has since been paid.? Company's request for deposit is in compliance with NJAC 14:3-Deposits for service (d) and company tariff section 3.09.NJAC 14:3-Deposits for service (d) A utility may require an existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the billThe deposit required shall be in an amount sufficient to secure the payment of future bills.JCP&L Tariff Guarantee of Payment: Where the credit of an Applicant for Service is impaired or not established, or where the credit of a Customer has become impaired, a money deposit or other guarantee satisfactory to the Company may be required as security for the payment of bills for Service before the Company will commence or continue Service.The tariff is held until a satisfactory payment history is established for at least consecutive months.? Interest is paid monthly.The deposit is correct and is in no way connected to any claims filed by the customer.? It is based on the customer's payment history alone.? ?
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ [redacted] 's service with Ohio Edison ended effective 09/08/The final bill was issued 09/23/in the amount of $due 10/07/Final bills that are not paid/left outstanding are sent to a collection agency days after the due date On 08/04/15, [redacted] contacted the company and paid the outstanding bill of $As a courtesy to Ms [redacted] , the company has reached out to the collection agency to have the debt removed from her credit reportThis can take up to 60-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.As per the email sent from JCP&L we would like this charge (security deposit of waived) with a promise from us that our bills will be paid on time going forward.Our bill with JCP&L is all paid up with the exception of the bill that is owed for November of $101.47This current bill of $that is due on November 15th was attempted to be paid by us on 11/12/through JCPL automated system on 11/12/but their automated system would not let us pay this amount.It demanded the security deposit of we also received a shut off notice from them on 11/12/if we did not pay the 190.00We don't agree with this security deposit fee because we were not informed by them by phone or written letterFirst they sent us a request of security deposit, then a shut off notice if not paid.Going forward, we would like this fee of waived with a promise from us that the bills will be paid on time Please advise back to me when this amount is removed so we can pay amount due of $
Ohio Edison records reflect service at [redacted] began in the name of [redacted] 3/15/There has been no billing issued yet and no payment is dueThe first billing is scheduled to issue 4/13/The Company is unable to waive billingPIPP Plus is an extended payment arrangement that is based on a customers incomeMr [redacted] would need to contact his local Development Services Agency, which appears to be Mahoning Youngstown Community Action Partnership to apply
On 07/26/16, [redacted] contacted the company to end service in her name at this address, effective 08/01/ On 08/03/17, the final bill was issued to a mailing address of [redacted] ***, [redacted] with a final bill account balance of $95.53, with no returned mail On 08/15/16, a payment of $was received, bringing the balance to $When a final bill balance remains unpaid, the account is sent to collectionsThe outstanding remaining final balance of $sent to collections was/is valid On 06/21/17, Ms [redacted] contacted the company and paid the remaining outstanding balance of $64.53, clearing the balance
12/29/Customer called to see why his payment did not auto deduct on 12/22/like it was supposed to.? Customer was advised the late payment charge would be reversed and an order would be sent to have this looked intoAccount is noted that customer would like a call back or a written advising of issue and what will happen with balance dueCustomer was satisfied 01/04/the department who handles the auto payments replied to the order advising that a transfer posted to the account on 12/22/2016, the same day the payment was to come out, causing a differentiation in the amount invoiced and actual allowed amount to be deducted.? This caused the auto payment to not proceed 01/05/a call me letter was issued to the customer as we were not able to reach him over the phoneA written utility report was also issued to the customer advising of what the issue wasA hold was placed on the account until 01/25/to allow time for the customer to receive the company position and dispute if needed 01/10/the customer called about the letters he received.? He was advised that the amount will be pulled form his bank on 01/19/Customer was satisfied 01/23/Customer called about his payment not being pulled.? He was advised he should make his payment another way and then next month it will pull out like it normally would or he can let it all go and it will all come out next month.? Customer made a payment over the phoneCustomer was satisfied 02/16/Customer called and requested to be removed from budget billing.? A new bill was sent to the customer.? They also requested to be removed from paperless billingCustomer was satisfied 02/22/Customer called about waiving the late payment charge.? This was waived.? Customer was satisfied 02/24/Customer called back about having the late payment charges reversed.? He was advised they are reversed 03/02/customer called after hours and was advised to call back.? Customer was satisfied 03/03/Customer called to say that he was told on 02/22/that the late payment fees would be waivedCustomer was advised fees are not waived in the credit department.? Customer was satisfied? 03/06/customer sent an email to the company in regard to the late payment feesHe mentioned he has called several times to have this corrected and to have the late payment fees reversedHe has made the payments we requested of him and still the fee is there.? Customer requested that all fees be waived and a credit of $be credited to his account for his time and stressThe company replied back advising that they see they have spoken with customer service and this issue has been resolved.? They were also provided direction on how to enroll in automatic payments Later that day, the customer called and verified the amount due and due date.? Customer was satisfied? The company position is that all late payment charges have been waivedThe payment did not pull originally due to the account balance being different than what the customer was told on their monthly invoice.? Then each time the customer called in about it a lock was placed on the account to prevent any termination notices from being issued.? However, this also prevented payments from being deducted as well.? The account has been paid current and the next bill is due 03/24/2017.? The customer is no longer on autopay and therefore needs to pay the bills in another wayThe customer has also filed a complaint with the PaPUC
Company records show Toledo Edison received request for EHEAP appointment hold 11/3/16, which placed hold on the customer's account until 11/11/ The hold is placed for business days after the EHEAP appointment dateCustomer is not eligible for a second EHEAP appointment holdOnly one permitted per EHEAP seasonCustomer was issued a disconnect in the amount of $due by 11/23/ Customer was granted additional day notice, extending the due date to 12/5/Payment or pledge of $required by 12/5/to guarantee service
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Due to non-payment of bills a residential termination notice was issued to the customer on 10/6/listing an amount of $and a disconnection date of 10/20/ Personal contact via telephone was attempted on 10/at 9:AM, message left Another personal contact via telephone was attempted on 10/14/at 5:PM, message left The customer's service was disconnected for non-payment on 10/20/2015, notice posted at property On 10/21/2015, the customer called the Company's credit department regarding restoration of service Representative offered to update financial information, customer declined Required $(disconnect notice amount) plus $(reconnect charge) total of $to restore and provided the customer with all payment options and offered to provide agency referrals Customer refused agency referrals and paid restoration amount of $ Representative created restoration order for 10/and advised customer of Company's restoration process which allows up to hours to restore service Advise customer to turn off breakers and make sure meter service has access to meter Company records reflect the customer service was restored on 10/22/at 9:AM Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know everything they stated and that part I agree with I am requiring compensation for the food that was lost during the length of time it took to restore my service
The final bill was issued 06/19/for service 05/to 06/15/in the amount of $due July 10, 2017.? The previously held security deposit in the amount of $has been applied to the final bill.? See attached bill.? Usage information was explained in original response and Potomac Edison stands by that response on June 13,
The Customer established service at [redacted] on 4/7/17.? ? The customer was issued a bill on 3/7/for service from 2/6/to 3/5/based on an actual reading for an amount of $255.50.? ? We show that the prior month(s) bill was based on an estimate and the current bill is based on an actual meter reading.? Based on the amount of the current bill, we can conclude that the prior month(s) bill was more than likely underestimated and the usage has caught up on this bill.? Estimates for residential customers are calculated using the prior year or the prior month, plus a weather correcting factor.? This location had minimal usage the prior year due to the service being in the landlord's name.? ? To avoid estimated bills the customer has the option of contacting the company and providing a meter reading for scheduled estimated months.? This will prevent any under or over estimated bills.? ? The customer is enrolled with an alternate supplier, Clearview Electric, as of 10/20/17.? An alternate supplier is the company that generates and/or markets electricity.? The distribution company is the company that distributes electricity from the transmission lines to the customer.? The customer's bill includes both charges for the alternate supplier and distribution portion of their bills.? ? ? ? ? ? ?
The customer filed a PUC complaint on 06/26/and was placed on a PUC payment agreement for budget + supplier dollars + $The PUC is the governing body over the Company and this is the best plan for the CustomerCustomer's budget amount is based on a month average bill that is reviewed every months, and is adjusted as neededAn adjustment in the customer's monthly amount could be the result of a change in usage, in their actual cost of service or extreme weather conditionsOnce a year, the customer will receive an anniversary billThis bill will be for the difference between what the customer has paid during the previous months and the actual cost of the energy the customer sued for that periodThe customer has chosen to have an alternate supplier and therefore their charges are not included in our budgetTheir charges are in addition to our budget amountThose charges will vary month to month based on the rate the supplier is providing and what the usage is ? In regard to the pole in the back yard:Per an External Affairs Manager: Line supervisor went to the customer’s residence today to check out the poleHe did encounter the customer while he was there.The pole in question is a customer-owned poleOur triplex runs to this pole from another poleFrom our triplex, the customer’s entrance cable goes down the pole to? the meter boxFrom there, the service goes underground to the customer’s trailerThe customer-owned pole is tied to a treeLine Supervisor did explain to the customer that the pole was owned by her, not PenelecShe appeared to accept that fact After learning that pole was hers, the customer then complained that another pole? has been struck by lightning several timesLine Supervisor? inspected that pole and found no evidence that it had been struck by lightningLine Supervisor states the pole does lean a little, but that it is not an issue The pole with the transformer that serves this customer was replaced on or about 9/4/It broke during a storm? In regard to billing, the customer does not use only $a month.? The customers average bill is $143.? That is based on the prior months of usage consumed at the premiseThere was not an $payment made in March, there was a payment of $made in March and that is the only payment for (with the exception of an agency grant in May).Customer was removed from PCAP in which caused a prior balance to become dueThis balance is part of the PCAP deferred arrears.? When trying to re-enroll in PCAP, the account balance needs to be paid down to whatever the deferred arrears amount is prior to being eligible for re-enrollment
The customer reported an outage to the Company on 3/2/ The customer's outage is related to several major storms in the area that caused extensive tree, pole and wire damage We have more than 1,JCP&L linemen, damage assessors, hazard responders, forestry personnel, dispatchers and contractors are working to restore customer outagesIn addition, more than line workers from other FirstEnergy utilities and contractors are on-site or in transit to assist with restoration efforts in New Jersey High winds made initial restoration efforts challenging due to safety concerns for crews using bucket trucksHeavy, wet snow caused additional outages and also prevented access to some damage locationsJCP&L crews and other personnel continued to work round-the-clock to make repairs and deploy resources as needed until all work was been completed and customers were restoredAn engineer will contact the customer regarding his reliability concerns
08/01/16, customer contacted the company to schedule a pifor the recycling program Customer was given multiple options for days when the delivery crews will be in the area Customer selected 09/08/ The customer was offered three earlier dates but declined 09/08/16, the delivery crew pickthe appliances as scheduled 10/18/16, an incentive check was mailed to the customer 11/24/16, customer inquired about the status of the refund check Customer advised the incentive check has not been received 11/25/16, a second incentive check was mailed to the customer 11/28/16, customer was advised that a new check had been mailed and if not received she is to contact the recycling program and advise the check has not been received Company Customer selected the date the appliances were picked-up The appliances were picked up as scheduled on 11/08/ An incentive check was mailed to the customer on 10/18/ Customer advised that the check was not received and a new check was mailed on 11/25/ Customer was advised to contact the recycling program if the second check was also not received
I am rejecting this response because:I did not hang up the phone it was disconnected after they transferred me to a customer service rep that clearly stated she could NOT help me and didn't understand why they would transfer me to her in the first place When she transferred me back was when the call disconnected At no time did I receive a letter and I called a few times before the 11-call to talk about my account and making sure that I was making the correct amount of payments to not go through what I did the previous heating season No one at any time mentioned a security deposit if they were looking to put me on one I can not afford to pay another on a bill I already paid all because you choose to collect a security deposit
Company stands by original responseThe customer bills are correct as renderedPer PUC approved ACT company required to install Smart Meters at all homesThe customer meter will not be replaced with an old analog meter Company is no longer using analog meters due PUC ACT 129.Tell us why here
The Customer had service in their name at [redacted] from 1/29/to 2/2/ A final bill was issued on 2/3/for an amount of $and mailed to [redacted] *** The Customer had service in their name at *** [redacted] *** [redacted] from 1/29/to 2/2/ A final bill was issued on 2/3/for an amount of $and mailed to the service address The Customer had service at [redacted] from 1/29/to 2/2/ A final bill was issued 2/3/for an amount of $and mailed to [redacted] *** The Customer had service in their name at [redacted] from 1/26/to 2/2/ A final bill was issued on 2/4/for an amount of $and mailed to the service address These final bills went unpaid and were sent to a final bill collection agency The final balances were sent to final bill collection agency which do not report to the credit bureauOnce the corrections are made to the account the customer will be given a new due date and the balances will no longer be with the final bill collection agency, however if they go unpaid by the due date of the corrected bills they may be sent back to the final bill collection agency Company records indicate that Potomac Edison spoke with the customer on multiple times on 9/2/ The company representatives reviewed the accounts and a representative offered to rebill the customer’s accounts based on lessor amounts due to the issue of the customer being advised they would not be billed for this time period An order has been issued to rebill the accounts and the mailing addresses have been updated to [redacted] ***
The Customer was assessed fees for late payment in the previous months (7/5/and 11/4/17) Due to the late payment, the Customer was sent a deposit warning letter on 12/04/The Company is following regulations regarding the deposit request.§ General ruleA public utility may require an existing customer to post a deposit to reestablish credit under the following circumstances: (1) Delinquent accountsWhenever a customer has been delinquent in the payment of any two consecutive bills or three or more bills within the preceding monthsAt this time, the customer has not been assessed a deposit Payments are expected on time and in full to avoid a deposit being assessed to the account
Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ 05/04/- customer contacted the company concerning a payment in the amount of $submitted on 04/28/The company advised that the payment was returned on 05/02/Customer questioned why the funds did not come out of the account instantly? Company advised that it can take one to three days for the funds to come out of the customer's accountCustomer was advised that a payment of $would need to be made in cash or credit card to remove the threat of disconnectionCustomer requested additional time to make the paymentCompany advised that additional time is not availableCustomer was advised that due to returned payments, the option to pay by check online will not be availableThe customer ended the call The payment of $posted to the account on 06/06/clearing the returned payment The company does request payments from the customer be made with cash or credit/debit card A waiver for the returned payment fee is not available
? I am rejecting this response because: The letter I received from Penelec does not cite my specific payment history nor does it reference regulation so that I could look into said regulationThis is UNLAWFUL? I will now be submitting a complaint to the Public Ultilities Commission? Neither Penelec nor First Energy will be getting any type of security deposit from me when they do not clearly state their case in the initial letter? Again, THIS IS UNLAWFUL? I will not be taken advantage of or bullied by this company any longer? They are a disgrace and only concerned with making money?
Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ Customer called 3/22/to apply for serviceA Mrepresentative went through the application process and advised a deposit of $would be needed since she was a first time customerThe representative advised she was unable to waive the deposit and provided the guarantor optionService was scheduled to start effective 3/28/and the deposit was billedCustomer was not satisfied and verbal rights were provided Later that day, Customer called back in regards to a guarantorThe person provided was acceptable and the guarantor letter was issuedCustomer was not satisfied and verbal rights were provided Revdex.com complaint was received 3/24/ On 3/25/16, The signed guarantor form was received and the deposit of $was waived Please note: The deposit amount was based on the usage at property customer was moving to Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was a customer for years...my name was on the account that paid the bill for years yet they insisted I pay a rather large depositFor the last year I had PPL which I never had before and they did not require any depositThey then said it was because of my credit history...which I looked up..my credit report states that I made payments and were on timeI understand this policy for a y0oung person with no credit history but I feel this is an unfair business practice that they impose on their customers because they are a monopoly and they can...imagine the money that they collect as deposits undeservedly and unfairlyThis is an unfair business practice and discriminatoryAt years old and a past customer of meted for years the fact that I had to get a guaranteer or pay a dollar deposit is an unfair business practice
The Customer was sent a deposit warning letter on 01/21/The Customer did not make timely payments following the letter and was billed a deposit of $on 08/01/16.? The deposit was placed on a payment arrangement and has since been paid.? Company's request for deposit is in compliance with NJAC 14:3-Deposits for service (d) and company tariff section 3.09.NJAC 14:3-Deposits for service (d) A utility may require an existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the billThe deposit required shall be in an amount sufficient to secure the payment of future bills.JCP&L Tariff Guarantee of Payment: Where the credit of an Applicant for Service is impaired or not established, or where the credit of a Customer has become impaired, a money deposit or other guarantee satisfactory to the Company may be required as security for the payment of bills for Service before the Company will commence or continue Service.The tariff is held until a satisfactory payment history is established for at least consecutive months.? Interest is paid monthly.The deposit is correct and is in no way connected to any claims filed by the customer.? It is based on the customer's payment history alone.? ?
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ [redacted] 's service with Ohio Edison ended effective 09/08/The final bill was issued 09/23/in the amount of $due 10/07/Final bills that are not paid/left outstanding are sent to a collection agency days after the due date On 08/04/15, [redacted] contacted the company and paid the outstanding bill of $As a courtesy to Ms [redacted] , the company has reached out to the collection agency to have the debt removed from her credit reportThis can take up to 60-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.As per the email sent from JCP&L we would like this charge (security deposit of waived) with a promise from us that our bills will be paid on time going forward.Our bill with JCP&L is all paid up with the exception of the bill that is owed for November of $101.47This current bill of $that is due on November 15th was attempted to be paid by us on 11/12/through JCPL automated system on 11/12/but their automated system would not let us pay this amount.It demanded the security deposit of we also received a shut off notice from them on 11/12/if we did not pay the 190.00We don't agree with this security deposit fee because we were not informed by them by phone or written letterFirst they sent us a request of security deposit, then a shut off notice if not paid.Going forward, we would like this fee of waived with a promise from us that the bills will be paid on time Please advise back to me when this amount is removed so we can pay amount due of $
Ohio Edison records reflect service at [redacted] began in the name of [redacted] 3/15/There has been no billing issued yet and no payment is dueThe first billing is scheduled to issue 4/13/The Company is unable to waive billingPIPP Plus is an extended payment arrangement that is based on a customers incomeMr [redacted] would need to contact his local Development Services Agency, which appears to be Mahoning Youngstown Community Action Partnership to apply
On 07/26/16, [redacted] contacted the company to end service in her name at this address, effective 08/01/ On 08/03/17, the final bill was issued to a mailing address of [redacted] ***, [redacted] with a final bill account balance of $95.53, with no returned mail On 08/15/16, a payment of $was received, bringing the balance to $When a final bill balance remains unpaid, the account is sent to collectionsThe outstanding remaining final balance of $sent to collections was/is valid On 06/21/17, Ms [redacted] contacted the company and paid the remaining outstanding balance of $64.53, clearing the balance
12/29/Customer called to see why his payment did not auto deduct on 12/22/like it was supposed to.? Customer was advised the late payment charge would be reversed and an order would be sent to have this looked intoAccount is noted that customer would like a call back or a written advising of issue and what will happen with balance dueCustomer was satisfied 01/04/the department who handles the auto payments replied to the order advising that a transfer posted to the account on 12/22/2016, the same day the payment was to come out, causing a differentiation in the amount invoiced and actual allowed amount to be deducted.? This caused the auto payment to not proceed 01/05/a call me letter was issued to the customer as we were not able to reach him over the phoneA written utility report was also issued to the customer advising of what the issue wasA hold was placed on the account until 01/25/to allow time for the customer to receive the company position and dispute if needed 01/10/the customer called about the letters he received.? He was advised that the amount will be pulled form his bank on 01/19/Customer was satisfied 01/23/Customer called about his payment not being pulled.? He was advised he should make his payment another way and then next month it will pull out like it normally would or he can let it all go and it will all come out next month.? Customer made a payment over the phoneCustomer was satisfied 02/16/Customer called and requested to be removed from budget billing.? A new bill was sent to the customer.? They also requested to be removed from paperless billingCustomer was satisfied 02/22/Customer called about waiving the late payment charge.? This was waived.? Customer was satisfied 02/24/Customer called back about having the late payment charges reversed.? He was advised they are reversed 03/02/customer called after hours and was advised to call back.? Customer was satisfied 03/03/Customer called to say that he was told on 02/22/that the late payment fees would be waivedCustomer was advised fees are not waived in the credit department.? Customer was satisfied? 03/06/customer sent an email to the company in regard to the late payment feesHe mentioned he has called several times to have this corrected and to have the late payment fees reversedHe has made the payments we requested of him and still the fee is there.? Customer requested that all fees be waived and a credit of $be credited to his account for his time and stressThe company replied back advising that they see they have spoken with customer service and this issue has been resolved.? They were also provided direction on how to enroll in automatic payments Later that day, the customer called and verified the amount due and due date.? Customer was satisfied? The company position is that all late payment charges have been waivedThe payment did not pull originally due to the account balance being different than what the customer was told on their monthly invoice.? Then each time the customer called in about it a lock was placed on the account to prevent any termination notices from being issued.? However, this also prevented payments from being deducted as well.? The account has been paid current and the next bill is due 03/24/2017.? The customer is no longer on autopay and therefore needs to pay the bills in another wayThe customer has also filed a complaint with the PaPUC
Company records show Toledo Edison received request for EHEAP appointment hold 11/3/16, which placed hold on the customer's account until 11/11/ The hold is placed for business days after the EHEAP appointment dateCustomer is not eligible for a second EHEAP appointment holdOnly one permitted per EHEAP seasonCustomer was issued a disconnect in the amount of $due by 11/23/ Customer was granted additional day notice, extending the due date to 12/5/Payment or pledge of $required by 12/5/to guarantee service
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Due to non-payment of bills a residential termination notice was issued to the customer on 10/6/listing an amount of $and a disconnection date of 10/20/ Personal contact via telephone was attempted on 10/at 9:AM, message left Another personal contact via telephone was attempted on 10/14/at 5:PM, message left The customer's service was disconnected for non-payment on 10/20/2015, notice posted at property On 10/21/2015, the customer called the Company's credit department regarding restoration of service Representative offered to update financial information, customer declined Required $(disconnect notice amount) plus $(reconnect charge) total of $to restore and provided the customer with all payment options and offered to provide agency referrals Customer refused agency referrals and paid restoration amount of $ Representative created restoration order for 10/and advised customer of Company's restoration process which allows up to hours to restore service Advise customer to turn off breakers and make sure meter service has access to meter Company records reflect the customer service was restored on 10/22/at 9:AM Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know everything they stated and that part I agree with I am requiring compensation for the food that was lost during the length of time it took to restore my service
The final bill was issued 06/19/for service 05/to 06/15/in the amount of $due July 10, 2017.? The previously held security deposit in the amount of $has been applied to the final bill.? See attached bill.? Usage information was explained in original response and Potomac Edison stands by that response on June 13,
The Customer established service at [redacted] on 4/7/17.? ? The customer was issued a bill on 3/7/for service from 2/6/to 3/5/based on an actual reading for an amount of $255.50.? ? We show that the prior month(s) bill was based on an estimate and the current bill is based on an actual meter reading.? Based on the amount of the current bill, we can conclude that the prior month(s) bill was more than likely underestimated and the usage has caught up on this bill.? Estimates for residential customers are calculated using the prior year or the prior month, plus a weather correcting factor.? This location had minimal usage the prior year due to the service being in the landlord's name.? ? To avoid estimated bills the customer has the option of contacting the company and providing a meter reading for scheduled estimated months.? This will prevent any under or over estimated bills.? ? The customer is enrolled with an alternate supplier, Clearview Electric, as of 10/20/17.? An alternate supplier is the company that generates and/or markets electricity.? The distribution company is the company that distributes electricity from the transmission lines to the customer.? The customer's bill includes both charges for the alternate supplier and distribution portion of their bills.? ? ? ? ? ? ?