Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ 03/27/- the customer reported a low wire hanging wire 04/14/ [redacted] opened a damage claimOn 05/15/the damage claim was denied, letter sent to the customer advising "On March 27th 2015, Penn Power responded to your report of a low wire between [redacted] Upon arrival Penn Power found a downed secondary wireSince no evidence of negligence on the part of Penn Power Company has been found, I must respectfully deny your claim." 10/29/customer opened a duplicate claim Company claims department contacted the customer and explained the Pennsylvania TariffThe company advised the report about the line on 03/27/was the first report the company revived concerning that lineThe customer stated that the service wire should have been removed from the vacant houseThe company explained that we would not necessarily remove the service, rather disconnect power The customer stated the service crew advised him to file a claim and Penn Power would take care of it The company advised him the crew was not responsible to make that decision
The customer signed up for? ebill (free online billing and payment) on 12-31-15.? A request was received on 1-1-to cancel the service on 1-3-A final bill issued thru ebill on 1-9-for due on 1-30-17.? ? The account was not reported to a credit bureau and will not impact the customer's credit report/rating.? Payment for the final bill amount of was received 3-15-
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ Ohio Edison (OE) records reflect customer made a payment of $electronically on 5/20/OE processed the payment with the information provided by the customerNo agent was involved in the payment process as the payment was made electronically The payment was returned by the bank as 'Account Not Found'OE mailed the customer a letter 5/26/advising of the returned paymentThe letter states, id the payment was made to avoid the loss of electric service or to reconnect service that it may be considered a fraudulent practice Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company accused me of a criminal act which I do not take lightly Everybody else cashed my paymentfrom this account Obviously ohio edison translated account info wrong and is now adding additional fees to my account and accusing me of a criminal act Final Business Response / [redacted] (4000, 9, 2016/06/13) */ Ohio Edison stands by our original response Ohio Edison processed the payment with the information provided by the customer Final Consumer Response / [redacted] (4200, 11, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This bill is paid If I get any additional fess then I will do something additional at that time I gave the correct info Ohio edison inputted it wrong Dont accuse me of fraud ever again I take that accusation very serious
Ohio Edison records reflect service at [redacted] in the name of [redacted] ***.? Company records do not reflect any other accounts in that name or with the EIN number provided, therefore a deposit was required.? Prior accounts at the address was in Mr [redacted] ’s personal name.? If Mr [redacted] provides an account number for another service in the name of [redacted] Property Group within the last months, then Ohio Edison will review the payment history and determine if the deposit can be waived.?
New owner requested service to be placed in their name as of 03/15/17.? A disconnect was placed on Ms [redacted] 's account with off date 03/14/17.? An actual read was obtained 03/17/at from meter by Potomac Edison.? The final bill was? calculated by using the read obtained on 01/17/at and reading obtained on 03/17/at for kWh used in days = kWh per day average.? The final bill date of 03/14/for Ms [redacted] 's account estimated read was calculated kWh per day [redacted] days (03/minus 3--03/14/off date) = kWh.? reading on 03/17/minus = final bill calculated reading.? The final bill issued in the amount of $($charges for kWh and $difference between actual charges and budget amount) due 04/12/17.? No adjustments are needed on the account as an actual reading was obtained to final bill.? Copy of bill as well as a statement of account attached for review.?
Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Company records reflect Mr [redacted] called CEI 1/19/and advised he would have ex-wife call to have service put in her name at [redacted] He did not request service to be canceled, therefore service remained on and billed in his name The service taken out of his effective 3/4/when a new person contacted CEI and applied for service at [redacted] The final account balance of $was transferred from [redacted] to his current address? CEI has no record of receiving a letter requesting service be canceled until 3/4/16, at which time there was already a pending order to cancel his service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent two different letters notifying them to cancel my account and change over to the new ownerFirst letter written Defb 24, second letter written march They made no response to my lettersI have copies attached The first rep I spoke with at the ill cosaid she had a record of my letters Final Business Response / [redacted] (4000, 9, 2016/04/19) */ CEI stands by our original responseCEI has no record of receiving a letter in February requesting service be canceled The first request CEI received was the letter received 3/4/16, at which time there was already a pending order to cancel his service
Initial Business Response / [redacted] (1000, 7, 2016/02/23) */ Not a non-pay disconnect situationDisconnect notices are provided to customers when there is a pending disconnect for non-payment of serviceNot applicable in this case Initially it appeared to be tampering, due to meter damage and unbilled usage In review, a Supervisor determined that the damage more than likely happened prior to turn on for Mr [redacted] Only charging unmeter/unbilled usage With the damage, meter was not registering usage for almost months On 09/18/15, Mr [redacted] contacted to begin service on 9/22/ On 10/5/15, customer contacted the company to report partial lights and was advised to contact an electrician to check issue On 10/9/15, customer stated electrician made repairs; however, meter was not spinning at that timeCustomer was advised to contact the company after getting first bill and if no usage/meter was not working, it would be replacedThere was not a follow up call from the customer Unbilled usage for service from 10/5/to 2/10/(days) Residential calculation is days x kwhs a day = kwhs to be billed At each = $for unbilled usage since 10/5/ Customer is not being charged the $tamper feeA Supervisor determined that the damage more than likely happened prior to turn on Mr [redacted] However, Mr [redacted] is responsible for unmetered/unbilled usage since the 09/22/turn on request ***Service is on at this address/meter Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I am greatful that the Illuminating Company waived the tampering fee and restored service, I still feel that their estimated useage for the period in question is ludicrousAttached is my documentation showing that for the period prior to the electrical issues I used KWH, and after the meter issue was resolved I used KWHBased on these useage figures, there is no way I used 25KWH PER DAYAs such, I would like the Illuminating Company to adjust the so-called "estimated" billing to better reflect my historical power useage Final Business Response / [redacted] (4000, 11, 2016/03/07) */ The revenue protection calculator determines the amount of kwh to charge a customer With unmetered service, the charge is automatically kwh per dayThese charges are explained in the TariffPage of 24, Section D: Fraudulent Practice, Tampering and Theft of ServiceIn the event of fraudulent practice, tampering, or theft of service by the customer, consumer or other person, the Company will comply with the provisions of Chapter 4901:1-20-of the Ohio Administrative Code entitled, Fraudulent Practice, Tampering, and Theft of Service." In these instances, the Company will assess a charge in the amount provided for in the Company's Tariff No75, Miscellaneous Charges, on file with the Public Utilities Commission Furthermore, the account is documented that the customer was not held responsible for tampering charges; however, was advised that he will be billed for usage On 03/02/16, a Supervisor contacted and spoke to [redacted] and explained that there will need to be at least one more actual meter reading on the meter to determine if an adjustment can be made, in the meantime a thirty collection hold was placed on the account
Potomac Edison issued a billing statement to the customer on January 18, in the amount of $which included $ past due plus $current charges due February 7, Payments are due upon presentation; any bill or part of a bill not paid by the final date for payment is subject to receive a disconnect notice The customer was issued a termination notice on February 16, in the amount of $for disconnection scheduled on or after March 5, ncluded is a statement of account for the past months It shows billing and customer payments The customer has not posted monthly payments to the account to cover the full amount due resulting in accumulated arrears and collection activity on the account
I am rejecting this response because: they reneged on their initial offer and won't even stick the bill for [redacted] Road back into collections where it belongsI was hoping for a little more compassion If the bill continues to be $a month, I won't be able to pay it, so my electricity will end up being cut off So my options are (1) live without electricity, heating, etc, or (2) let the mortgage company take the house Cheers
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ This is a non-residential service After reviewing the history at this location the meter at this location has been stopped at this location since approximately July The reading obtained 09/24/was which was an average of kWh per dayA check read was obtained on 11/5/demand 6.036, from 09/24/to 11/05/is an average of kWh per dayThe new meter is working accurately and confirms the previous meter was stoppedThis customer has been on service since 11/19/and has been billed zero consumption since thenThe company re-billed for the stopped meter starting in September 09/14/- the stopped meter was replacedThe customer was re-billed for service from 09/24/to 09/14/based on a average of kWh per dayFrom 09/24/to 10/23/14, original bill was $174.27, re-billed amount would be $A manual adjust of $was given to cover the bill adjustment from 09/24/to 10/23/From 10/24/to 09/14/the original bill was $181.12, the company cancelled these bills and re-billed for that time which was a total of $
CEI records show a payment made April 2, in the amount of $4,on Mr [redacted] account.? Mr [redacted] contacted CEI April 2, to report the mistake, the payment was not on the account at that time, but the agent processed request for approval of refund for the over payment.? Mr [redacted] called back April 16, and an agent advised him quickest resolution was for the bank to reverse the chargeM? Mr [redacted] contacted CEI again May 17, and was advised the refund would not be processed until after June 2, ? Banking institutions allow days for a customer to dispute charges on their account.? CEI does not refund over payments larger than $2,until the 60-day dispute period ends, this prevents CEI? from issuing a refund to customers, and then the amount being disputed at the bank and debited back to CEI.? ? ? A refund in the amount of $was approved on June 5,
Company records show service to [redacted] began in the name of [redacted] effective 11/27/A deposit of $was assessed as a new customerThe company has no record of requiring Mr [redacted] to pay a prior tenants billingThe Company did require change of household verification prior to approving Mr [redacted] for new service
4/19/- The Customer contacted the company regarding a termination notice issued 4/4/for the amount of $scheduled on or after 4/18/ The customer was provided with all available options, including the Medical Certificate option The customer was provided with the information in order to file a Medical Certificate and was also provided the Medical Certificate guidelines, including the day timeframe The Company representative also faxed the medical certificate paperwork to the customer's doctor The customer was unable to pay the amount needed to maintain service, the customer was provide with PA Dispute Rights and a new termination date of 5/1/17.4/20/- Medical Certificate #was received A day hold was placed on the account until 5/20/176/2/- The Customer contacted the company to have the medical certificate paperwork faxed to a doctor The forms were faxed.6/22/- The Customer Contacted the company regarding a termination notice issued 6/6/for the amount of $scheduled on or after 6/20/ The customer wanted to know why a new notice was received The Company Representative explained the Medical Certificate hold had expired and a renewal had not been received The customer was unable to pay to maintain service The customer was provided with all available options including the Medical Certificate option The Company Representative provided the information in order to the customer to file a Medical Certificate and was also provided with the Medical Certificate guidelines PA Dispute Rights were provided and the customer was given a new termination date of 7/4/17.6/23/- Medical Certificate #was received A day hold was placed on the account until 7/22/ [redacted] The Medical Certificate guidelines:The Regulations allow for one medical certificate with a limit of two (2) renewals, each at a maximum of a day period The limitation refers to the entire household.Also, whenever service is restored or termination postponed under the medical emergency procedures, the customer shall retain a duty to make payment on all current undisputed bills or budget billing amount as determined under the Regulations The Customer is ineligible for an additional company payment plan The Customer is on PCAP.PCAP provides low-income residential business partners of Met-Ed, Penelec & Penn Power with the following:• Monthly credits to assist them with lowering their energy costs.• One time opportunity is given at the time of their initial enrollment into PCAP, to eliminate their past due balance through monthly debt reduction in recognition of in full consumption bill payments.As a participant in PCAP, the customer is obligated to pay the PCAP bill on time and in full each month - the Customer does not pay on time or in full
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ 03/27/- the customer reported a low wire hanging wire 04/14/ [redacted] opened a damage claimOn 05/15/the damage claim was denied, letter sent to the customer advising "On March 27th 2015, Penn Power responded to your report of a low wire between [redacted] Upon arrival Penn Power found a downed secondary wireSince no evidence of negligence on the part of Penn Power Company has been found, I must respectfully deny your claim." 10/29/customer opened a duplicate claim Company claims department contacted the customer and explained the Pennsylvania TariffThe company advised the report about the line on 03/27/was the first report the company revived concerning that lineThe customer stated that the service wire should have been removed from the vacant houseThe company explained that we would not necessarily remove the service, rather disconnect power The customer stated the service crew advised him to file a claim and Penn Power would take care of it The company advised him the crew was not responsible to make that decision
The customer signed up for? ebill (free online billing and payment) on 12-31-15.? A request was received on 1-1-to cancel the service on 1-3-A final bill issued thru ebill on 1-9-for due on 1-30-17.? ? The account was not reported to a credit bureau and will not impact the customer's credit report/rating.? Payment for the final bill amount of was received 3-15-
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ Ohio Edison (OE) records reflect customer made a payment of $electronically on 5/20/OE processed the payment with the information provided by the customerNo agent was involved in the payment process as the payment was made electronically The payment was returned by the bank as 'Account Not Found'OE mailed the customer a letter 5/26/advising of the returned paymentThe letter states, id the payment was made to avoid the loss of electric service or to reconnect service that it may be considered a fraudulent practice Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company accused me of a criminal act which I do not take lightly Everybody else cashed my paymentfrom this account Obviously ohio edison translated account info wrong and is now adding additional fees to my account and accusing me of a criminal act Final Business Response / [redacted] (4000, 9, 2016/06/13) */ Ohio Edison stands by our original response Ohio Edison processed the payment with the information provided by the customer Final Consumer Response / [redacted] (4200, 11, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This bill is paid If I get any additional fess then I will do something additional at that time I gave the correct info Ohio edison inputted it wrong Dont accuse me of fraud ever again I take that accusation very serious
Ohio Edison records reflect service at [redacted] in the name of [redacted] ***.? Company records do not reflect any other accounts in that name or with the EIN number provided, therefore a deposit was required.? Prior accounts at the address was in Mr [redacted] ’s personal name.? If Mr [redacted] provides an account number for another service in the name of [redacted] Property Group within the last months, then Ohio Edison will review the payment history and determine if the deposit can be waived.?
New owner requested service to be placed in their name as of 03/15/17.? A disconnect was placed on Ms [redacted] 's account with off date 03/14/17.? An actual read was obtained 03/17/at from meter by Potomac Edison.? The final bill was? calculated by using the read obtained on 01/17/at and reading obtained on 03/17/at for kWh used in days = kWh per day average.? The final bill date of 03/14/for Ms [redacted] 's account estimated read was calculated kWh per day [redacted] days (03/minus 3--03/14/off date) = kWh.? reading on 03/17/minus = final bill calculated reading.? The final bill issued in the amount of $($charges for kWh and $difference between actual charges and budget amount) due 04/12/17.? No adjustments are needed on the account as an actual reading was obtained to final bill.? Copy of bill as well as a statement of account attached for review.?
Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Company records reflect Mr [redacted] called CEI 1/19/and advised he would have ex-wife call to have service put in her name at [redacted] He did not request service to be canceled, therefore service remained on and billed in his name The service taken out of his effective 3/4/when a new person contacted CEI and applied for service at [redacted] The final account balance of $was transferred from [redacted] to his current address? CEI has no record of receiving a letter requesting service be canceled until 3/4/16, at which time there was already a pending order to cancel his service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent two different letters notifying them to cancel my account and change over to the new ownerFirst letter written Defb 24, second letter written march They made no response to my lettersI have copies attached The first rep I spoke with at the ill cosaid she had a record of my letters Final Business Response / [redacted] (4000, 9, 2016/04/19) */ CEI stands by our original responseCEI has no record of receiving a letter in February requesting service be canceled The first request CEI received was the letter received 3/4/16, at which time there was already a pending order to cancel his service
Initial Business Response / [redacted] (1000, 7, 2016/02/23) */ Not a non-pay disconnect situationDisconnect notices are provided to customers when there is a pending disconnect for non-payment of serviceNot applicable in this case Initially it appeared to be tampering, due to meter damage and unbilled usage In review, a Supervisor determined that the damage more than likely happened prior to turn on for Mr [redacted] Only charging unmeter/unbilled usage With the damage, meter was not registering usage for almost months On 09/18/15, Mr [redacted] contacted to begin service on 9/22/ On 10/5/15, customer contacted the company to report partial lights and was advised to contact an electrician to check issue On 10/9/15, customer stated electrician made repairs; however, meter was not spinning at that timeCustomer was advised to contact the company after getting first bill and if no usage/meter was not working, it would be replacedThere was not a follow up call from the customer Unbilled usage for service from 10/5/to 2/10/(days) Residential calculation is days x kwhs a day = kwhs to be billed At each = $for unbilled usage since 10/5/ Customer is not being charged the $tamper feeA Supervisor determined that the damage more than likely happened prior to turn on Mr [redacted] However, Mr [redacted] is responsible for unmetered/unbilled usage since the 09/22/turn on request ***Service is on at this address/meter Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I am greatful that the Illuminating Company waived the tampering fee and restored service, I still feel that their estimated useage for the period in question is ludicrousAttached is my documentation showing that for the period prior to the electrical issues I used KWH, and after the meter issue was resolved I used KWHBased on these useage figures, there is no way I used 25KWH PER DAYAs such, I would like the Illuminating Company to adjust the so-called "estimated" billing to better reflect my historical power useage Final Business Response / [redacted] (4000, 11, 2016/03/07) */ The revenue protection calculator determines the amount of kwh to charge a customer With unmetered service, the charge is automatically kwh per dayThese charges are explained in the TariffPage of 24, Section D: Fraudulent Practice, Tampering and Theft of ServiceIn the event of fraudulent practice, tampering, or theft of service by the customer, consumer or other person, the Company will comply with the provisions of Chapter 4901:1-20-of the Ohio Administrative Code entitled, Fraudulent Practice, Tampering, and Theft of Service." In these instances, the Company will assess a charge in the amount provided for in the Company's Tariff No75, Miscellaneous Charges, on file with the Public Utilities Commission Furthermore, the account is documented that the customer was not held responsible for tampering charges; however, was advised that he will be billed for usage On 03/02/16, a Supervisor contacted and spoke to [redacted] and explained that there will need to be at least one more actual meter reading on the meter to determine if an adjustment can be made, in the meantime a thirty collection hold was placed on the account
Potomac Edison issued a billing statement to the customer on January 18, in the amount of $which included $ past due plus $current charges due February 7, Payments are due upon presentation; any bill or part of a bill not paid by the final date for payment is subject to receive a disconnect notice The customer was issued a termination notice on February 16, in the amount of $for disconnection scheduled on or after March 5, ncluded is a statement of account for the past months It shows billing and customer payments The customer has not posted monthly payments to the account to cover the full amount due resulting in accumulated arrears and collection activity on the account
I am rejecting this response because: they reneged on their initial offer and won't even stick the bill for [redacted] Road back into collections where it belongsI was hoping for a little more compassion If the bill continues to be $a month, I won't be able to pay it, so my electricity will end up being cut off So my options are (1) live without electricity, heating, etc, or (2) let the mortgage company take the house Cheers
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ This is a non-residential service After reviewing the history at this location the meter at this location has been stopped at this location since approximately July The reading obtained 09/24/was which was an average of kWh per dayA check read was obtained on 11/5/demand 6.036, from 09/24/to 11/05/is an average of kWh per dayThe new meter is working accurately and confirms the previous meter was stoppedThis customer has been on service since 11/19/and has been billed zero consumption since thenThe company re-billed for the stopped meter starting in September 09/14/- the stopped meter was replacedThe customer was re-billed for service from 09/24/to 09/14/based on a average of kWh per dayFrom 09/24/to 10/23/14, original bill was $174.27, re-billed amount would be $A manual adjust of $was given to cover the bill adjustment from 09/24/to 10/23/From 10/24/to 09/14/the original bill was $181.12, the company cancelled these bills and re-billed for that time which was a total of $
CEI records show a payment made April 2, in the amount of $4,on Mr [redacted] account.? Mr [redacted] contacted CEI April 2, to report the mistake, the payment was not on the account at that time, but the agent processed request for approval of refund for the over payment.? Mr [redacted] called back April 16, and an agent advised him quickest resolution was for the bank to reverse the chargeM? Mr [redacted] contacted CEI again May 17, and was advised the refund would not be processed until after June 2, ? Banking institutions allow days for a customer to dispute charges on their account.? CEI does not refund over payments larger than $2,until the 60-day dispute period ends, this prevents CEI? from issuing a refund to customers, and then the amount being disputed at the bank and debited back to CEI.? ? ? A refund in the amount of $was approved on June 5,
The company stands by the final position however, as a good customer service gesture the company has waived the $reconnect fee
Company records show service to [redacted] began in the name of [redacted] effective 11/27/A deposit of $was assessed as a new customerThe company has no record of requiring Mr [redacted] to pay a prior tenants billingThe Company did require change of household verification prior to approving Mr [redacted] for new service
4/19/- The Customer contacted the company regarding a termination notice issued 4/4/for the amount of $scheduled on or after 4/18/ The customer was provided with all available options, including the Medical Certificate option The customer was provided with the information in order to file a Medical Certificate and was also provided the Medical Certificate guidelines, including the day timeframe The Company representative also faxed the medical certificate paperwork to the customer's doctor The customer was unable to pay the amount needed to maintain service, the customer was provide with PA Dispute Rights and a new termination date of 5/1/17.4/20/- Medical Certificate #was received A day hold was placed on the account until 5/20/176/2/- The Customer contacted the company to have the medical certificate paperwork faxed to a doctor The forms were faxed.6/22/- The Customer Contacted the company regarding a termination notice issued 6/6/for the amount of $scheduled on or after 6/20/ The customer wanted to know why a new notice was received The Company Representative explained the Medical Certificate hold had expired and a renewal had not been received The customer was unable to pay to maintain service The customer was provided with all available options including the Medical Certificate option The Company Representative provided the information in order to the customer to file a Medical Certificate and was also provided with the Medical Certificate guidelines PA Dispute Rights were provided and the customer was given a new termination date of 7/4/17.6/23/- Medical Certificate #was received A day hold was placed on the account until 7/22/ [redacted] The Medical Certificate guidelines:The Regulations allow for one medical certificate with a limit of two (2) renewals, each at a maximum of a day period The limitation refers to the entire household.Also, whenever service is restored or termination postponed under the medical emergency procedures, the customer shall retain a duty to make payment on all current undisputed bills or budget billing amount as determined under the Regulations The Customer is ineligible for an additional company payment plan The Customer is on PCAP.PCAP provides low-income residential business partners of Met-Ed, Penelec & Penn Power with the following:• Monthly credits to assist them with lowering their energy costs.• One time opportunity is given at the time of their initial enrollment into PCAP, to eliminate their past due balance through monthly debt reduction in recognition of in full consumption bill payments.As a participant in PCAP, the customer is obligated to pay the PCAP bill on time and in full each month - the Customer does not pay on time or in full