Initial Business Response / [redacted] (1000, 5, 2016/06/29) */ As information: 10/20/15, [redacted] contacted the company to submit an application for service at [redacted] effective 10/21/ The company uses a third party credit agency to run the applicants information The agency determines that the applicant has an inadequate credit score and a security deposit is required 05/26/16, customer contacted the company concerning a final bill mailed 05/24/in the amount of -$ The customer requested the amount be refunded to him An order was created to refund the credit balance 06/15/16, customer contacted the company concerning the refund of $mailed 06/01/ Customer expressed the opinion that the refund should have been issued as a paper check The company advised all refunds are issued on a debit card but a paper check and be requested by contacting Citibank Customer declined information to contact Customer ended the call Company final
The service at the address provided [redacted] **) is currently on as of 3-31- There is no outstanding balance and the Company the does not have an applicant for service
As a matter of background, the account was in the customer’s name from 07/29/to 03/02/On 03/02/the customer requested to end the account and she was advised the account is already ended due to a new party taking over service.? The customer requested a payment plan on the remaining balance.? She was advised since the account is a final status a payment plan is not available.? On 03/04/the customer called and questioned the final bill being based on an estimate.? Customer was advised the final bill can be based on an estimate when an actual reading recently obtained.? The company agreed to rebill the customer at a much less amount.? The customer agreed to the amount.? The customer was advised the bill will still reflect estimated readingThe customer was satisfied A short time later the customer called back with a meter reading, which was less than the amount we were re-estimating her at.? The order that was sent to the customer accounting department earlier was changed to reflect the reading the customer is now providing.? Customer satisfied 03/06/the customer called back about the rebill she received.? She was advised that PCAP has to apply the credit yet and then a corrected bill will be issued 05/19/the customer called about the final bill being sent to collections.? She was advised since she is not a customer it will go to collections.? She has made a couple payments towards the balance since it was finaled.? Each time she does this, the balance is removed from collections so the payment can be applied and the balance is sent back to the collections agency.? The customer was advised she needs to contact the collection agency and make payments through them.? 07/19/the customer called the company to say that the collection agency is saying her account is closed.? She was advised it was closed again as she made a payment which caused it to be withdrawn from the agencyThe customer’s final bill and balance is correct.? The customer provided a final reading which was used to rebill the final bill.? Any time a bill is estimated, the next actual reading will include any usage that was over or under billed in the prior estimates.? In accordance with Chapter (2), the company may estimate usage every other monthThe company does attempt to read all meters as scheduled, however sometimes there are circumstances beyond our control e.gaccess, storm restoration, extreme weather conditions, work stoppage, emergencies etcThe customer did have options to alleviate estimated billsThe balance accrued at the address due the customer not paying the balance in full each monthThe bills were not estimated for months straight.? The bills were estimated every other month, with an exception of a month where there was a dog and the bill was estimated for months straight.? In regard to the balance going back and forth between the company and the collection agency, this will happen every time the customer pays the company instead of the collection agency.? The customer must continue to pay the collection agency and not the company.? The only way this will change, is if the customer becomes a customer of the company againThen at that time, the balance would be brought back to the company, if still collectible by usThe balance will not be removed as it is for consumption used by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I would request that per KWH rates be published on each monthly statement to aid in understanding of this procedureOnline bill explanations are very confusing to customers when there are unexplained credits or charges to accountsI manage two electric bills - one personal household, and one for business, and the back and forth charges/deductions/credits are the most complicated bills I have to pay/manage for one personal household and a business
On 08/10/ [redacted] contacted the company and requested to cancel service effective 08/14/On 08/11/ [redacted] contacted the company and requested to cancel his request to cancel service on 08/14/ A new customer applied for service at this location effective 08/17/due to a system error the account for [redacted] did not cancel effective 08/16/ The company is in the process of making corrections to the account [redacted] 's service end date is being changed to 08/16/
Potomac Edison records reflect [redacted] was assessed a security deposit in the amount of $on her April 28, billing statementThe required security deposit is two times the average bill for this location.? In accordance to? [redacted] .? Reestablishment of Credit BA residential customer who has established credit and is receiving service, but who fails to pay a bill by the expiration date of a termination of service notice, may be required by the utility to reestablish credit by depositing the amount prescribed in Regulation of this chapter in addition to paying the outstanding bill and a reasonable reconnection charge, provided that any prior deposit paid by the customer has been refunded.Statement of account is attached to show that customer is not paying for services rendered in full and by the due date of the bill.Usage history since moving in this location customer has consumed 15,kWh in days or kWh per day average.? This location is coded total electric and winter heating is the cause of higher usage from September through March.? Bi-monthly estimates are a part of Potomac Edison's billing process.? A customer is able to submit a customer supplied reading instead of receiving an estimated bill.? The reading can be provided by contacting customer service at [redacted] via automated system, speaking to a representative or on our website [redacted] Bills are rendered monthly.? The interim monthly bills are based on an estimated usage calculation.? Per our Maryland Commission approved Tariff Section [redacted] (b).? [redacted] requested service to be take out of? his name as of June 15, 2017.? Current account balance is $due June 15, and final bill will be issued for service from May to June 15, 2017.?
Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ Ohio Edison assessed a security deposit in the amount of $due to late payment history; the customer has not made full payment or payment arrangements for any given bill containing a previous balance for regulated service provided by that utility company within the past monthsThe amount of $was determined based on 130% of the estimated annual average monthly bill for the customer's Ohio Edison tariffed service for the ensuing twelve monthsCustomer has the option of provided a third party guarantor in lieu of the deposit Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Payments have been made within days of the date of the billWe are not behind on our bills and have not had the need to call to make payment arrangements when we have always paid our bills in fullThis is unacceptable nonsense Final Business Response / [redacted] (4000, 9, 2016/04/05) */ The security deposit was properly assessed based on payment history in accordance with Ohio rules and regulationDuring the past months, customer has been assessed (9)late payment charges and billed a previous balance on (5) billingsStatement of account is attached for review Final Consumer Response / [redacted] (4200, 11, 2016/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Corporate greed is all I seeI plan to become very politically active regarding Ohio utilitiesI have paid in full for each months billsSad it has come to this, but we do have options :)
04/10/- A termination notice was issued in the amount of $scheduled on or after 04/24/ 04/17/@ 10:AM? - The Company attempted to contact the Customer by phone.? A message was left 04/18/@ 05:PM? - The Company attempted to contact the Customer by phone.? Received sit tone/invalid 04/20/- Customer contacted the Company regarding a termination noticeAll factors were considered.? No medical was presentedAll options were providedThe Customer refused to review financial and household information The Customer was quoted $to maintain service.? The Customer was given rightsThe Customer was also given a new term date of 05/01/ 04/30/- Customer contacted the Company regarding a termination noticeAll factors were considered.? No medical was presentedAll options were providedThe Customer refused to review financial and household information The Customer was quoted $to maintain serviceCustomer offered to pay $ on FridayCustomer was advised this would not stop the termThe Customer was not satisfiedThe Customer was given rights 05/01/@ 11:AM? - The Company attempted to contact the Customer by phone.? The call was answered and the house was verified.? The Customer listened to the entire message 05/08/- Customer's service was terminated for nonpayment.? A post termination notice was left at the property 05/08/- Customer contacted the Company regarding termination of serviceCustomer said that she thought by paying $on 04/30/that her services wouldn’t be terminatedCustomer was advised she still needs to pay $to reconnect service.? The Customer was not satisfiedDispute rights were issued 05/09/- Customer contacted the Company regarding termination of serviceAll factors were consideredNo medical was presented.? All options were provided The amount the Customer was quoted for restoral included past due balance of $and $reconnect fee for a total amount of $186.42.? Customer was going to pay with credit card and call company back with confirmation numberCustomer was satisfied 05/09/- Customer contacted the Company regarding termination of serviceAll factors were consideredAll options were provided The amount the Customer was quoted for restoral included past due balance of $and $reconnect fee for a total amount of $186.42.? ? The Customer was satisfiedThe Customer paid the requested amount and provided the confirmation number.? An order to reconnect service within to days was createdService was reconnected within the required time frame ? In regard to the customer having issues with their bills, they would need to contact the company in regard to this as there is not a record that the customer has contacted the company about their bills and/or usage
Customer moved into location 07/29/with an on read of *** Company obtained scheduled read 08/03/at [redacted] indicating kWh had been consumed between actual reads Customer provided read on 08/10/at [redacted] indicates that Company read meter correctly on 08/03/and bill is correct as rendered Account balance of $($usage charges + $security deposit billed on intitial bill) with a due date of 08/25/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's satisfactory due to the fact the job is finally doneAs I mentioned before, the estimate was completed on 11SEP2017, I tried numerous times to contact the company as well as the Illuminating Company and was not able to get someone to take care of this issue until the job was completed, in February, months later
As a matter of background, the customer is on a payment plan for arrearages due to a high budget true up plus a past due balance.? The customer was already on a payment plan in order to pay back a back balance when the high true up occurred; on 4/19/2016, a company representative agreed to reset the payment plan to include the budget true up and an additional past due balance.? The terms of the payment plan are budget + $toward the arrears.? The customer also has an alternate electric generation supplier who's charges cannot be put on budget(the supplier's charges are billed per kWh).In regard to the company's budget program(known as the Equal Payment Plan or EPP); it is a program for residential customer designed to make monthly payment consistent throughout the entire year, leveling out seasonal highs and lowsThe EPP amounts are based on a month average bill and are reviewed every months; during the 12th month, the anniversary(true up) bill is issued.? The true up will be for the difference between what the customer has been charged during the previous months and the actual cost of the energy the customer used for that period.? If the customer receives a high true up bill, the company will offer a payment plan.On 6/29/2016, a security deposit warning letter was issued.? The letter explained a deposit would be billed to the account if payments continued to be received late.A deposit of $was charged to the account; the deposit appeared on the bill invoiced on 10/31/2016.? ? A message appeared on the invoice explaining that as a result of unsatisfactory payment history , a security deposit has been billed the account.? The message also explains the customer could be eligible for payment options and refers the customer to the company.On 11/8/2016, the customer contacted the company to discuss the deposit.? The customer asked the company representative if a waiver or if a payment plan was available.? The customer was transferred to a Credit and Collections representative to discuss the deposit.? A Credit and Collections representative confirmed the deposit was charged due to unsatisfactory payment history and further explained the deposit would not be waived.? The customer was offered a payment plan; however, it appears the customer decline and requested a Supervisor.? It does not appear the customer stayed on the line for a transfer to a Supervisor to be completed? ? ? ***The Company may require a security deposit according to regulation for the following reasons:Delinquent accountsIf two consecutive bills have not been paid in fullif three or more bill were not paid within five days of the due date in the preceding months.If the customer dos not comply with the terms of a payment agreement.Deposits are calculated equal to 1/of the customer's annual bill.The customer does not pay on time/in full and is consistently delinquent.The deposit request is valid.The deposit cannot be removed
? I am rejecting this response because: CEI found no evidence the bill was incorrect because when we called in to complain they told us they could not research it as we had already paid the billSo their only reasoning for saying the bill was correct is that it was paid by usA meter reading doesn't make it correct as these can be wrong.? However, note the following:? 1) The house was empty - no appliances, gas water heater - since 1/21.2) Our Feb bill reflected this fact - it was also an actual reading3) Our March usage was almost as high as when people were living in the house4) As of April 8th, people were living in the house, and the April usage was still lower than March? Clearly something is incorrect.? We already paid the March bill, so it is what it isBut we don't want an *estimated [redacted] bill based on that bill and are asking for it to be based on the February bill
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ On 10/12/15, Customer called regarding disconnection noticeCompany representative requested catch up amount of $to stop termination and provided all options to stop termination, per Medical certificate number was provided and a hold was placed on the account until 10/15/ On 10/15/15, Customer filed a PUC complaint and a hold was placed on customer's account Customer is still on agreement but has a catch up balance of $Company is still waiting for response from the PUC
Initial Business Response / [redacted] (1000, 9, 2015/08/07) */ The debt reported to the agency for collection was valid and not forwarded previously to the customer due to a email invalidationA letter has been sent to the customer confirming payment in fullHowever the customer would need to pursue having debt removed from his credit report when he received the letter of paymentThe debt had been sold, therefore not collectable by JCPL, but by the collection agency for whom the customer paid Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) First Energy did not answer my complaintI am not disputing the validity of the debt however I am disputing the derogatory information posted to my credit filesI was never made aware of the debt prior to the posting of the collection account which is a clear violation of the FCRAI have contacted the collection agency several times and they have stated they need authorization from First Energy to delete the account from my credit filesMy contact at [redacted] is [redacted] ( [redacted] )Updating the collection account to "paid" is not acceptable, need to have the account deleted Final Business Response / [redacted] (4000, 13, 2015/08/13) */ We again confirmed that payment has been received, The history on the account has been reviewed and determined no evidence the customer called to final account or provide new mailing or emailThe account was finaled by way of the new customer requesting serviceTherefore JCPL is not responsible for addressing the debt reported correctly to the agencyThe collection agency ( [redacted] ) has stated paid in full letter has been mailed and this will be reflected on the customer's credit report within daysThe customer could reach out to the Credit agency for more information on what impact this information has, however the debt was reported accurately and timely by JCPL> Final Consumer Response / [redacted] (4200, 15, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called to discontinue service with JCPL I was informed that the new occupant has already called to transfer the service and no further action was requiredJCPL did NOT send me a final bill or any type of balance notificationI am sure a company the size of JCPL/First Energy know that the post office will forward and provide address correctionJCPL did not make any effort to contact me to settle the accountI had no problems with any of my other utilities I had service with JCPL for years to provide energy for a square foot home with an annual energy consumption of well over $4,000/yearOver the year period, I sent them over $32,in paymentsI find it unbelievable that they have no problem trashing my credit scores over $My Equifax score dropped points due to the collection account and I saw a point drop on TransUnionThis is with the collection account being reported as paid and closed
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ Customer was issued disconnect notice in the amount of $for charges that were due 4/28/Customer is issued a billing each monthA review of the monthly billings reflects a past due balance each monthWhen the bill issued 5/13/16, customer was billed $185.60, of which $was past due and $was current charges due 5/27/A copy of the bill is attachedPayment of $was received 5/31/Customer currently has a past due balance of $A new bill is scheduled to issue 6/13/A statement of account is also attached showing all charges and payments for the past months
07/31/- Customer called to advise they installed a new fence which would result in an access problemThe customer provided a number to have someone contact her about access08/08/- Customer called back about no access to meterThe representative advised the order was still open and advised it could take 7-working days for her to be contacted08/18/- Custoemr called about no access to meter and no body contacting her yetThe representative created another order and advised customer to call back if he does not receive a call09/13/- Customer called regarding a letter he received regarding no access to meterCustomer reached out to Company twice to discuss but had not heard anythingThe representative provided the customer with the meter reading supervisor inforamtion to call her directly09/26/- Customer's account was rebilled from 2/24/to 9/21/for usage since last actual readingCustomer's balance was $A rebill letter was issued to customer10/03/- Customer contacted the Company via the web about the rebill and amount of $A representative responded back via email advising the customer's previous months bills had been estimatedAny unbilled usage would show when an actual reading is obtainedBased on the amount of rebill the Company concludes the previous month's bills had been underestimated and the usage is catching up with the actual readingThe Company billed the account based on the difference between previous actual reading and current actual readingThe representative also advised that customer could provide the Company with a reading to make sure the Company's reading was correct 10/05/- Customer contacted the Company again via the web about the rebill and amount owingCustomer felt he should not have to pay the amount since he contacted us about the no access issueThe representative responded back via email that the amount of $1,is the current bill balance based on the difference of the current read and the usage since the last actual readWe have to bill your account for what was actually consumed during this time periodIf you are unable to pay the bill balance in full, payment arrangements are available to you10/09/- Customer called for payment arrangements and an agreement was establishedRevdex.com complaint was received 10/11/The Company is willing to offer a 25% reduction of the amount of $if it will satisfy the customerThis would result in a credit of $We will also reset the Company's agreement
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ On 7/29/2015, the customer called to place service into her nameHer request was processed and the account was placed into her name as of 5/13/per her requestShe was advised that she can call for payment arrangements, if needed, once she receives her bill On 8/12/2015, the customer called because she felt she was being double billedShe was advised that the account was placed into her name as of 5/13/per her request On 9/14/2015, the customer emailed the CompanyShe said we first transferred service into her name before she moved into her apartment on 5/12/ She said she was given an account number and a confirmation numberShe then said three months into the summer, she noticed she has not received a bill yetShe called and was advised that her account number and confirmation number did not existService was then placed into her name as of 5/13/She said that the Company has been charging her landlord and has been taking the payments out of their account automaticallyTo settle this, she paid the landlordThe following week she received a bill for the amount of money that her landlord already paidThe customer is upset that she has been receiving late feesShe feels this is not late, as the landlord has already paid thisThe Company responded by advising the customer that she called us in July to place service into her name as of 5/13/This request was processed and the account was billed in her name from 5/13/forwardAny bills charged to the landlord during this time period were reversed and any payments made by the landlord for this time period were refunded to themShe is responsible for the billed usage from 5/13/forward, as she requested to be billed like thisThe late fee of $was applied to the account, as the Company did not receive the payment that was due on 8/14/ On 9/16/2015, the customer emailed the Company stating the bill was paid by the landlordShe said we sent the bill to two different places, and feels we double billed herThe Company responded by advising the customer to speak with her landlord about this regarding compensation On 10/18/2015, the customer paid $via check on our website On 10/24/2015, the payment of $was returned by the customer's bank due to "account not found"A return check letter was sent to the customer On 10/26/2015, the customer emailed the Company regarding the $paymentThe Company responded by advising the customer that the payment was returned by the bank due to "account not found"The customer was advised to contact her bank to verify her routing number and bank account numberThe amount due is $131.55, which includes the unpaid amount of $ Company Company records do not show that the customer called prior to 7/29/to request service be placed into her nameOn 7/29/2015, Company placed service into the customer's name as of 5/13/2015, per her requestBy back-dating the modate to 5/13/2015, this reversed any bills that were charged to the landlord as of 5/13/and any payments made by the landlord for these bills were refunded to themThe customer received bills from 5/13/forward and is responsible to pay the Company these billsThe customer should speak with her landlord regarding reimbursement if she paid the Company and also the landlord for the usage from 5/13/forwardThe customer received late fees due to not paying the bills on timeThe Company has reversed the late fees totaling $ The amount of $was for the bill from 8/25/to 9/24/The customer made a payment for $via an online check on the Company's website, but it was returned by the bank due to "account not found", making this amount still dueThe customer has since made the payment and currently has a zero balance
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ A bill was issued to the customer on 3/11/which included past due balance of $and current charges of $due on 3/31/for a total amount due of $ A payment of $posted to the customer's account on 3/18/ leaving a remaining amount due of $507.53; which included remaining past due balance of $and current charges of $ A termination notice was issued on 3/29/scheduled for any time on or after 4/12/for past due balance of $ A payment of $posted to the customer's account on 4/5/leaving a remaining amount due of $ A bill was issued on 4/13/which included past due balance of $and current charges of $due 5/3/for a total amount due of $ A termination notice was issued on 4/27/scheduled for any time on or after 5/11/for past due balance of $ The Customer is enrolled in the PCAP program This is a low income program for PA customer's and is the most beneficial payment agreement available to the customer The Customer contacted the Company on 5/9/concerning the termination notice and the customer was advised that the amount needed to prevent termination is $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never received a statement in AprilIn the beginning of May we received a shut off noticeThen again in May received a bill for But my current charges were only dollars I am on a PCAP which is income basedI pay my PCAP part of my bill every Month as I was advised when I signed up for PCAPI also was told by staff that I make excellent paymentsThat is because I pay my PCAPI also filed an investigation with the public utility commissionBecause they state if on a PCAP you pay the monthly charge based on your incomeWhich I do every monthSome times I even pay a little more than my PCAP if I have the extra money So how can you say I make great payments on my PCAP and then try to shut me off Final Business Response / [redacted] (4000, 9, 2016/05/20) */ Customer active in PCAP program The customer was enrolled in PCAP on 10/10/and at the time of enrollment an amount of $was placed into deferred arrears The customer receives a monthly credit of $toward current charges The customer is responsible to pay the difference between the actual usage and the $credit As outlined in the company response the customer is not paying the full amount due monthly Anytime there is a past due balance on the account a termination notice could be issued As previously noted in the prior company response a bill was issued to the customer on 4/13/ The company does not have record of returned mail from the customer's post office The customer may want to check with their post office concerning not receiving their mail Final Consumer Response / [redacted] (4200, 11, 2016/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can provide copies of my statements that shows I never received a Bill in AprilIt will also show the amount it states to payFor my cap payment
Company records show [redacted] , current customer of record (COR) was issued a disconnect notice for non-paymentThe COR requested a cancellation of service effective 9/6/The same day [redacted] applied for service in her husbands name, [redacted] .? Due to the large account balance and disconnect activity pending on the account, she was advised the company would require verification of change of householdAccurint also placed the current COR as still? a member of the household? She was advised to provide a notarized lease from the landlord [redacted] later called back and said she didn't have a lease or deed to the property because it belonged to her father-in-law who passed away in MarchShe was advised without verification of change in household, the company would not grant service to another partycurrent COR called the same day and cancelled her request for cancellation of service.? current COR then called 9/8/and set up a payment plan on the account and made a payment of $Company records show the household has not changed, therefore service was denied in the name of [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/06/29) */ As information: 10/20/15, [redacted] contacted the company to submit an application for service at [redacted] effective 10/21/ The company uses a third party credit agency to run the applicants information The agency determines that the applicant has an inadequate credit score and a security deposit is required 05/26/16, customer contacted the company concerning a final bill mailed 05/24/in the amount of -$ The customer requested the amount be refunded to him An order was created to refund the credit balance 06/15/16, customer contacted the company concerning the refund of $mailed 06/01/ Customer expressed the opinion that the refund should have been issued as a paper check The company advised all refunds are issued on a debit card but a paper check and be requested by contacting Citibank Customer declined information to contact Customer ended the call Company final
The service at the address provided [redacted] **) is currently on as of 3-31- There is no outstanding balance and the Company the does not have an applicant for service
As a matter of background, the account was in the customer’s name from 07/29/to 03/02/On 03/02/the customer requested to end the account and she was advised the account is already ended due to a new party taking over service.? The customer requested a payment plan on the remaining balance.? She was advised since the account is a final status a payment plan is not available.? On 03/04/the customer called and questioned the final bill being based on an estimate.? Customer was advised the final bill can be based on an estimate when an actual reading recently obtained.? The company agreed to rebill the customer at a much less amount.? The customer agreed to the amount.? The customer was advised the bill will still reflect estimated readingThe customer was satisfied A short time later the customer called back with a meter reading, which was less than the amount we were re-estimating her at.? The order that was sent to the customer accounting department earlier was changed to reflect the reading the customer is now providing.? Customer satisfied 03/06/the customer called back about the rebill she received.? She was advised that PCAP has to apply the credit yet and then a corrected bill will be issued 05/19/the customer called about the final bill being sent to collections.? She was advised since she is not a customer it will go to collections.? She has made a couple payments towards the balance since it was finaled.? Each time she does this, the balance is removed from collections so the payment can be applied and the balance is sent back to the collections agency.? The customer was advised she needs to contact the collection agency and make payments through them.? 07/19/the customer called the company to say that the collection agency is saying her account is closed.? She was advised it was closed again as she made a payment which caused it to be withdrawn from the agencyThe customer’s final bill and balance is correct.? The customer provided a final reading which was used to rebill the final bill.? Any time a bill is estimated, the next actual reading will include any usage that was over or under billed in the prior estimates.? In accordance with Chapter (2), the company may estimate usage every other monthThe company does attempt to read all meters as scheduled, however sometimes there are circumstances beyond our control e.gaccess, storm restoration, extreme weather conditions, work stoppage, emergencies etcThe customer did have options to alleviate estimated billsThe balance accrued at the address due the customer not paying the balance in full each monthThe bills were not estimated for months straight.? The bills were estimated every other month, with an exception of a month where there was a dog and the bill was estimated for months straight.? In regard to the balance going back and forth between the company and the collection agency, this will happen every time the customer pays the company instead of the collection agency.? The customer must continue to pay the collection agency and not the company.? The only way this will change, is if the customer becomes a customer of the company againThen at that time, the balance would be brought back to the company, if still collectible by usThe balance will not be removed as it is for consumption used by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I would request that per KWH rates be published on each monthly statement to aid in understanding of this procedureOnline bill explanations are very confusing to customers when there are unexplained credits or charges to accountsI manage two electric bills - one personal household, and one for business, and the back and forth charges/deductions/credits are the most complicated bills I have to pay/manage for one personal household and a business
On 08/10/ [redacted] contacted the company and requested to cancel service effective 08/14/On 08/11/ [redacted] contacted the company and requested to cancel his request to cancel service on 08/14/ A new customer applied for service at this location effective 08/17/due to a system error the account for [redacted] did not cancel effective 08/16/ The company is in the process of making corrections to the account [redacted] 's service end date is being changed to 08/16/
Potomac Edison records reflect [redacted] was assessed a security deposit in the amount of $on her April 28, billing statementThe required security deposit is two times the average bill for this location.? In accordance to? [redacted] .? Reestablishment of Credit BA residential customer who has established credit and is receiving service, but who fails to pay a bill by the expiration date of a termination of service notice, may be required by the utility to reestablish credit by depositing the amount prescribed in Regulation of this chapter in addition to paying the outstanding bill and a reasonable reconnection charge, provided that any prior deposit paid by the customer has been refunded.Statement of account is attached to show that customer is not paying for services rendered in full and by the due date of the bill.Usage history since moving in this location customer has consumed 15,kWh in days or kWh per day average.? This location is coded total electric and winter heating is the cause of higher usage from September through March.? Bi-monthly estimates are a part of Potomac Edison's billing process.? A customer is able to submit a customer supplied reading instead of receiving an estimated bill.? The reading can be provided by contacting customer service at [redacted] via automated system, speaking to a representative or on our website [redacted] Bills are rendered monthly.? The interim monthly bills are based on an estimated usage calculation.? Per our Maryland Commission approved Tariff Section [redacted] (b).? [redacted] requested service to be take out of? his name as of June 15, 2017.? Current account balance is $due June 15, and final bill will be issued for service from May to June 15, 2017.?
Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ Ohio Edison assessed a security deposit in the amount of $due to late payment history; the customer has not made full payment or payment arrangements for any given bill containing a previous balance for regulated service provided by that utility company within the past monthsThe amount of $was determined based on 130% of the estimated annual average monthly bill for the customer's Ohio Edison tariffed service for the ensuing twelve monthsCustomer has the option of provided a third party guarantor in lieu of the deposit Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Payments have been made within days of the date of the billWe are not behind on our bills and have not had the need to call to make payment arrangements when we have always paid our bills in fullThis is unacceptable nonsense Final Business Response / [redacted] (4000, 9, 2016/04/05) */ The security deposit was properly assessed based on payment history in accordance with Ohio rules and regulationDuring the past months, customer has been assessed (9)late payment charges and billed a previous balance on (5) billingsStatement of account is attached for review Final Consumer Response / [redacted] (4200, 11, 2016/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Corporate greed is all I seeI plan to become very politically active regarding Ohio utilitiesI have paid in full for each months billsSad it has come to this, but we do have options :)
04/10/- A termination notice was issued in the amount of $scheduled on or after 04/24/ 04/17/@ 10:AM? - The Company attempted to contact the Customer by phone.? A message was left 04/18/@ 05:PM? - The Company attempted to contact the Customer by phone.? Received sit tone/invalid 04/20/- Customer contacted the Company regarding a termination noticeAll factors were considered.? No medical was presentedAll options were providedThe Customer refused to review financial and household information The Customer was quoted $to maintain service.? The Customer was given rightsThe Customer was also given a new term date of 05/01/ 04/30/- Customer contacted the Company regarding a termination noticeAll factors were considered.? No medical was presentedAll options were providedThe Customer refused to review financial and household information The Customer was quoted $to maintain serviceCustomer offered to pay $ on FridayCustomer was advised this would not stop the termThe Customer was not satisfiedThe Customer was given rights 05/01/@ 11:AM? - The Company attempted to contact the Customer by phone.? The call was answered and the house was verified.? The Customer listened to the entire message 05/08/- Customer's service was terminated for nonpayment.? A post termination notice was left at the property 05/08/- Customer contacted the Company regarding termination of serviceCustomer said that she thought by paying $on 04/30/that her services wouldn’t be terminatedCustomer was advised she still needs to pay $to reconnect service.? The Customer was not satisfiedDispute rights were issued 05/09/- Customer contacted the Company regarding termination of serviceAll factors were consideredNo medical was presented.? All options were provided The amount the Customer was quoted for restoral included past due balance of $and $reconnect fee for a total amount of $186.42.? Customer was going to pay with credit card and call company back with confirmation numberCustomer was satisfied 05/09/- Customer contacted the Company regarding termination of serviceAll factors were consideredAll options were provided The amount the Customer was quoted for restoral included past due balance of $and $reconnect fee for a total amount of $186.42.? ? The Customer was satisfiedThe Customer paid the requested amount and provided the confirmation number.? An order to reconnect service within to days was createdService was reconnected within the required time frame ? In regard to the customer having issues with their bills, they would need to contact the company in regard to this as there is not a record that the customer has contacted the company about their bills and/or usage
Customer moved into location 07/29/with an on read of *** Company obtained scheduled read 08/03/at [redacted] indicating kWh had been consumed between actual reads Customer provided read on 08/10/at [redacted] indicates that Company read meter correctly on 08/03/and bill is correct as rendered Account balance of $($usage charges + $security deposit billed on intitial bill) with a due date of 08/25/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's satisfactory due to the fact the job is finally doneAs I mentioned before, the estimate was completed on 11SEP2017, I tried numerous times to contact the company as well as the Illuminating Company and was not able to get someone to take care of this issue until the job was completed, in February, months later
As a matter of background, the customer is on a payment plan for arrearages due to a high budget true up plus a past due balance.? The customer was already on a payment plan in order to pay back a back balance when the high true up occurred; on 4/19/2016, a company representative agreed to reset the payment plan to include the budget true up and an additional past due balance.? The terms of the payment plan are budget + $toward the arrears.? The customer also has an alternate electric generation supplier who's charges cannot be put on budget(the supplier's charges are billed per kWh).In regard to the company's budget program(known as the Equal Payment Plan or EPP); it is a program for residential customer designed to make monthly payment consistent throughout the entire year, leveling out seasonal highs and lowsThe EPP amounts are based on a month average bill and are reviewed every months; during the 12th month, the anniversary(true up) bill is issued.? The true up will be for the difference between what the customer has been charged during the previous months and the actual cost of the energy the customer used for that period.? If the customer receives a high true up bill, the company will offer a payment plan.On 6/29/2016, a security deposit warning letter was issued.? The letter explained a deposit would be billed to the account if payments continued to be received late.A deposit of $was charged to the account; the deposit appeared on the bill invoiced on 10/31/2016.? ? A message appeared on the invoice explaining that as a result of unsatisfactory payment history , a security deposit has been billed the account.? The message also explains the customer could be eligible for payment options and refers the customer to the company.On 11/8/2016, the customer contacted the company to discuss the deposit.? The customer asked the company representative if a waiver or if a payment plan was available.? The customer was transferred to a Credit and Collections representative to discuss the deposit.? A Credit and Collections representative confirmed the deposit was charged due to unsatisfactory payment history and further explained the deposit would not be waived.? The customer was offered a payment plan; however, it appears the customer decline and requested a Supervisor.? It does not appear the customer stayed on the line for a transfer to a Supervisor to be completed? ? ? ***The Company may require a security deposit according to regulation for the following reasons:Delinquent accountsIf two consecutive bills have not been paid in fullif three or more bill were not paid within five days of the due date in the preceding months.If the customer dos not comply with the terms of a payment agreement.Deposits are calculated equal to 1/of the customer's annual bill.The customer does not pay on time/in full and is consistently delinquent.The deposit request is valid.The deposit cannot be removed
? I am rejecting this response because: CEI found no evidence the bill was incorrect because when we called in to complain they told us they could not research it as we had already paid the billSo their only reasoning for saying the bill was correct is that it was paid by usA meter reading doesn't make it correct as these can be wrong.? However, note the following:? 1) The house was empty - no appliances, gas water heater - since 1/21.2) Our Feb bill reflected this fact - it was also an actual reading3) Our March usage was almost as high as when people were living in the house4) As of April 8th, people were living in the house, and the April usage was still lower than March? Clearly something is incorrect.? We already paid the March bill, so it is what it isBut we don't want an *estimated [redacted] bill based on that bill and are asking for it to be based on the February bill
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ On 10/12/15, Customer called regarding disconnection noticeCompany representative requested catch up amount of $to stop termination and provided all options to stop termination, per Medical certificate number was provided and a hold was placed on the account until 10/15/ On 10/15/15, Customer filed a PUC complaint and a hold was placed on customer's account Customer is still on agreement but has a catch up balance of $Company is still waiting for response from the PUC
Initial Business Response / [redacted] (1000, 9, 2015/08/07) */ The debt reported to the agency for collection was valid and not forwarded previously to the customer due to a email invalidationA letter has been sent to the customer confirming payment in fullHowever the customer would need to pursue having debt removed from his credit report when he received the letter of paymentThe debt had been sold, therefore not collectable by JCPL, but by the collection agency for whom the customer paid Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) First Energy did not answer my complaintI am not disputing the validity of the debt however I am disputing the derogatory information posted to my credit filesI was never made aware of the debt prior to the posting of the collection account which is a clear violation of the FCRAI have contacted the collection agency several times and they have stated they need authorization from First Energy to delete the account from my credit filesMy contact at [redacted] is [redacted] ( [redacted] )Updating the collection account to "paid" is not acceptable, need to have the account deleted Final Business Response / [redacted] (4000, 13, 2015/08/13) */ We again confirmed that payment has been received, The history on the account has been reviewed and determined no evidence the customer called to final account or provide new mailing or emailThe account was finaled by way of the new customer requesting serviceTherefore JCPL is not responsible for addressing the debt reported correctly to the agencyThe collection agency ( [redacted] ) has stated paid in full letter has been mailed and this will be reflected on the customer's credit report within daysThe customer could reach out to the Credit agency for more information on what impact this information has, however the debt was reported accurately and timely by JCPL> Final Consumer Response / [redacted] (4200, 15, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called to discontinue service with JCPL I was informed that the new occupant has already called to transfer the service and no further action was requiredJCPL did NOT send me a final bill or any type of balance notificationI am sure a company the size of JCPL/First Energy know that the post office will forward and provide address correctionJCPL did not make any effort to contact me to settle the accountI had no problems with any of my other utilities I had service with JCPL for years to provide energy for a square foot home with an annual energy consumption of well over $4,000/yearOver the year period, I sent them over $32,in paymentsI find it unbelievable that they have no problem trashing my credit scores over $My Equifax score dropped points due to the collection account and I saw a point drop on TransUnionThis is with the collection account being reported as paid and closed
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ Customer was issued disconnect notice in the amount of $for charges that were due 4/28/Customer is issued a billing each monthA review of the monthly billings reflects a past due balance each monthWhen the bill issued 5/13/16, customer was billed $185.60, of which $was past due and $was current charges due 5/27/A copy of the bill is attachedPayment of $was received 5/31/Customer currently has a past due balance of $A new bill is scheduled to issue 6/13/A statement of account is also attached showing all charges and payments for the past months
The Company position stands as initially responded
07/31/- Customer called to advise they installed a new fence which would result in an access problemThe customer provided a number to have someone contact her about access08/08/- Customer called back about no access to meterThe representative advised the order was still open and advised it could take 7-working days for her to be contacted08/18/- Custoemr called about no access to meter and no body contacting her yetThe representative created another order and advised customer to call back if he does not receive a call09/13/- Customer called regarding a letter he received regarding no access to meterCustomer reached out to Company twice to discuss but had not heard anythingThe representative provided the customer with the meter reading supervisor inforamtion to call her directly09/26/- Customer's account was rebilled from 2/24/to 9/21/for usage since last actual readingCustomer's balance was $A rebill letter was issued to customer10/03/- Customer contacted the Company via the web about the rebill and amount of $A representative responded back via email advising the customer's previous months bills had been estimatedAny unbilled usage would show when an actual reading is obtainedBased on the amount of rebill the Company concludes the previous month's bills had been underestimated and the usage is catching up with the actual readingThe Company billed the account based on the difference between previous actual reading and current actual readingThe representative also advised that customer could provide the Company with a reading to make sure the Company's reading was correct 10/05/- Customer contacted the Company again via the web about the rebill and amount owingCustomer felt he should not have to pay the amount since he contacted us about the no access issueThe representative responded back via email that the amount of $1,is the current bill balance based on the difference of the current read and the usage since the last actual readWe have to bill your account for what was actually consumed during this time periodIf you are unable to pay the bill balance in full, payment arrangements are available to you10/09/- Customer called for payment arrangements and an agreement was establishedRevdex.com complaint was received 10/11/The Company is willing to offer a 25% reduction of the amount of $if it will satisfy the customerThis would result in a credit of $We will also reset the Company's agreement
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ On 7/29/2015, the customer called to place service into her nameHer request was processed and the account was placed into her name as of 5/13/per her requestShe was advised that she can call for payment arrangements, if needed, once she receives her bill On 8/12/2015, the customer called because she felt she was being double billedShe was advised that the account was placed into her name as of 5/13/per her request On 9/14/2015, the customer emailed the CompanyShe said we first transferred service into her name before she moved into her apartment on 5/12/ She said she was given an account number and a confirmation numberShe then said three months into the summer, she noticed she has not received a bill yetShe called and was advised that her account number and confirmation number did not existService was then placed into her name as of 5/13/She said that the Company has been charging her landlord and has been taking the payments out of their account automaticallyTo settle this, she paid the landlordThe following week she received a bill for the amount of money that her landlord already paidThe customer is upset that she has been receiving late feesShe feels this is not late, as the landlord has already paid thisThe Company responded by advising the customer that she called us in July to place service into her name as of 5/13/This request was processed and the account was billed in her name from 5/13/forwardAny bills charged to the landlord during this time period were reversed and any payments made by the landlord for this time period were refunded to themShe is responsible for the billed usage from 5/13/forward, as she requested to be billed like thisThe late fee of $was applied to the account, as the Company did not receive the payment that was due on 8/14/ On 9/16/2015, the customer emailed the Company stating the bill was paid by the landlordShe said we sent the bill to two different places, and feels we double billed herThe Company responded by advising the customer to speak with her landlord about this regarding compensation On 10/18/2015, the customer paid $via check on our website On 10/24/2015, the payment of $was returned by the customer's bank due to "account not found"A return check letter was sent to the customer On 10/26/2015, the customer emailed the Company regarding the $paymentThe Company responded by advising the customer that the payment was returned by the bank due to "account not found"The customer was advised to contact her bank to verify her routing number and bank account numberThe amount due is $131.55, which includes the unpaid amount of $ Company Company records do not show that the customer called prior to 7/29/to request service be placed into her nameOn 7/29/2015, Company placed service into the customer's name as of 5/13/2015, per her requestBy back-dating the modate to 5/13/2015, this reversed any bills that were charged to the landlord as of 5/13/and any payments made by the landlord for these bills were refunded to themThe customer received bills from 5/13/forward and is responsible to pay the Company these billsThe customer should speak with her landlord regarding reimbursement if she paid the Company and also the landlord for the usage from 5/13/forwardThe customer received late fees due to not paying the bills on timeThe Company has reversed the late fees totaling $ The amount of $was for the bill from 8/25/to 9/24/The customer made a payment for $via an online check on the Company's website, but it was returned by the bank due to "account not found", making this amount still dueThe customer has since made the payment and currently has a zero balance
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ A bill was issued to the customer on 3/11/which included past due balance of $and current charges of $due on 3/31/for a total amount due of $ A payment of $posted to the customer's account on 3/18/ leaving a remaining amount due of $507.53; which included remaining past due balance of $and current charges of $ A termination notice was issued on 3/29/scheduled for any time on or after 4/12/for past due balance of $ A payment of $posted to the customer's account on 4/5/leaving a remaining amount due of $ A bill was issued on 4/13/which included past due balance of $and current charges of $due 5/3/for a total amount due of $ A termination notice was issued on 4/27/scheduled for any time on or after 5/11/for past due balance of $ The Customer is enrolled in the PCAP program This is a low income program for PA customer's and is the most beneficial payment agreement available to the customer The Customer contacted the Company on 5/9/concerning the termination notice and the customer was advised that the amount needed to prevent termination is $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never received a statement in AprilIn the beginning of May we received a shut off noticeThen again in May received a bill for But my current charges were only dollars I am on a PCAP which is income basedI pay my PCAP part of my bill every Month as I was advised when I signed up for PCAPI also was told by staff that I make excellent paymentsThat is because I pay my PCAPI also filed an investigation with the public utility commissionBecause they state if on a PCAP you pay the monthly charge based on your incomeWhich I do every monthSome times I even pay a little more than my PCAP if I have the extra money So how can you say I make great payments on my PCAP and then try to shut me off Final Business Response / [redacted] (4000, 9, 2016/05/20) */ Customer active in PCAP program The customer was enrolled in PCAP on 10/10/and at the time of enrollment an amount of $was placed into deferred arrears The customer receives a monthly credit of $toward current charges The customer is responsible to pay the difference between the actual usage and the $credit As outlined in the company response the customer is not paying the full amount due monthly Anytime there is a past due balance on the account a termination notice could be issued As previously noted in the prior company response a bill was issued to the customer on 4/13/ The company does not have record of returned mail from the customer's post office The customer may want to check with their post office concerning not receiving their mail Final Consumer Response / [redacted] (4200, 11, 2016/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can provide copies of my statements that shows I never received a Bill in AprilIt will also show the amount it states to payFor my cap payment
Company records show [redacted] , current customer of record (COR) was issued a disconnect notice for non-paymentThe COR requested a cancellation of service effective 9/6/The same day [redacted] applied for service in her husbands name, [redacted] .? Due to the large account balance and disconnect activity pending on the account, she was advised the company would require verification of change of householdAccurint also placed the current COR as still? a member of the household? She was advised to provide a notarized lease from the landlord [redacted] later called back and said she didn't have a lease or deed to the property because it belonged to her father-in-law who passed away in MarchShe was advised without verification of change in household, the company would not grant service to another partycurrent COR called the same day and cancelled her request for cancellation of service.? current COR then called 9/8/and set up a payment plan on the account and made a payment of $Company records show the household has not changed, therefore service was denied in the name of [redacted]