FirstEnergy Corp.

05/12/17,
a disconnect notice was mailed to the customer for disconnect for $on
or after 05/26/
05/24/17,
company attempted to contact the customer to advise a notice had issued. The answering party hung up the phone
07/06/17,
service was
disconnected
07/06/17,
customer contacted the company concerning the disconnection of service. Customer was advised that a total of $
($arrears and $reconnect fee) would be needed prior to restoration
of service. Customer advised a medical
condition existed in the home. A medical
certificate was faxed to the doctor.
Customer was advised that the account is active in PIPP and unable to be
set up on a company agreement. Customer
requested to be removed from PIPP and enrolled in a payment agreement. A request to remove the account PIPP was
created
07/07/17,
customer contacted the company concerning the disconnection of service. Customer advised that the doctor is out of
the office and unable to complete a medical certificate. Customer questioned about PIPP removal. Company advised that an order has been
created to remove the account from PIPP but that alone will not restore the
service. A medical certificate signed by
a physician will still be needed or the requested amount of $will need
to be received.
07/07/17,
a payment in the amount of $was received. An order to restore the service was
created.
07/08/17,
service was restored
07/17/17,
the payment of $was returned.
Company position:
The
customer was advised that removing the account from PIPP alone would not be
enough to restore the service. A medical
certificate from the doctor was not received.
The customer submitted the payment, and order to restore the service was
created. The payment has since been returned

On 07/26/16, *** *** contacted the company to end
service in her name at this address, effective 08/01/
On 08/03/17, the final bill was issued to a mailing address
of *** *** ***, *** *** *** with a final bill account balance
of $95.53, with no
returned mail
On 08/15/16, a payment of $was received, bringing the
balance to $When a final bill balance remains unpaid, the account is
sent to collectionsThe outstanding remaining final balance of $sent to
collections was/is valid
On 06/21/17, Ms*** contacted the company and paid the
remaining outstanding balance of $64.53, clearing the balance

The Company was not contacted by the customer to cancel the electric service. The service was cancelled in the customer's name when a new customer called to place the service in their name as of 5-1-17. The service end date on the account is 4-30-and a refund of was issued
6-17-to the mailing address on the account of *** *** *** *** *** ** ***

Initial Business Response /* (1000, 5, 2016/01/13) */
Company records reflect the customer supplied a reading of on 12/7/via the Company's website which was automatically added to the customers meter reading records
The next meter reading was scheduled for 1/4/and to be an
actual meter reading however the meter reader was unable to obtain a reading of the meter and the current bill was estimated based on the customer's supplied meter reading from 12/7/
On 1/6/2016, the customer contacted the Company regarding her current bill for $1,from 11/25/to 12/28/based on an estimated meter reading of 29, Representative reviewed the Company records and advised the customer the current bill was estimated due to a no access issue "no clear path to meter" The representative asked if the customer could obtain a reading of the meter and the customer declined and said the meter reading was over estimated The representative reversed and rebilled the bill in question based on last month's daily consumption of kwh however it appears she encountered a problem regarding the rebilling and advised the customer that she could just pay what she felt she owed for this time period Customer declined that offer The representative discussed the rebilling with her supervisor and was advised to release the account for rebilling and she advised the customer she would be receiving a new bill with a new due date Representative offered all aspects of a billing investigation including a CBA, meter test, energy saving brochures however the customer indicated she was satisfied with the rebilling of her account
According to the Company records the rebilling resulted in a larger bill which appears to be caused by a meter wrap issue Rebill was based on reading of 18,
1/8/- Upon review of this customer's account and the incorrect rebilling that was completed I created a check read order to obtain a reading of the customer's meter and also contacted the customer accounting department regarding the rebilling of this customer's account and suggested that the customer's account be rebilled based on prior month usage if meter services is unable to obtain a reading of the meter due to the above addressed access issue
1/11/- Received response from customer accounting representative the customer's read provided was corrected which caused the large bill and advised the new invoice will process once the supplier charges are received
1/12/2016, customer's account was rebilled from 10/27/to 12/28/(bills) for $and $which resulted in a credit balance on the customer's account of $110.56, see attached billing statement
As stated above, the customer's account has been corrected on 1/12/and she currently has a credit balance on her account The company does apologize for any inconvenience that the estimated bill and incorrect rebilling caused the customer however the original estimated bill was based on the customer's reading that was provided via the Company's website on 12/7/when the Company was unable to obtain an actual meter reading due to the access issue
Request dismissal
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the only thing I do not eccept is that for the past years I have been at this home there has never been a problem with someone reading my meter!!!! nothing is in front of my metter and you can see my meter from the streetThe reading that I gave online I called West Penn power and spoke to someone and asked them to disregard my reading fbecause I felt that I did not know how to read the meter and I felt it was not correctIt NEVER stated on my bill that there was no clear path to my meter!!! I am very disapointed that I have had to contact the PUC and Revdex.com on this matterhow many poeople to they do this to? If I was on automadtic bill bay I would have NO MONEY in my account!!! and yes they offerd for me to read my meter, but that is NOT my job! like I said my meter is NOT ubstructed in any way EVER!!
and also they NEVER have let me speak with a superviserThe first thing TALISHA said to me was "if you cant pay your bill we can put you on a payment plan"thats not helping anyone when my bill was $when it really should have only been $and she chose not to help me and fix their mistake untill I contacted the PUC and the Revdex.com!!!

Initial Business Response /* (1000, 5, 2015/09/18) */
Mr*** had service in his name at *** 9/8/- 6/17/Ohio Edison records do not reflect a request made my Mr*** to cancel serviceService was disconnected for non-payment 6/17/Final bill was mailed 6/22/The
only contact from Mr*** on the account was 9/11/14, at which time he contacted Ohio Edison to confirm the service at ***, as well as 214, and *** were connected and in his nameThe final account balance was $1,029.23, which was transferred to Mr***'s account at ***
In addition, Mr*** had service in his name at *** 9/3/- 5/4/Ohio Edison records do not reflect a request made my Mr*** to cancel serviceService was taken out of his name, after his tenant contacted Ohio Edison and applied for service in their nameFinal bill was mailed 5/29/The only contact from Mr*** on this account was also 9/11/The final account balance was $51.68, which was transferred to Mr***'s account at ***
The amount due on Mr***'s account at *** is $1040.87, which is past dueThe 9/3/billing statement included a disconnect notice in the amount of $1,due 9/17/Payment of $was received, reducing disconnect balance to $Payment of $required to guarantee service or customer can contacted Ohio Edison for payment arrangements

Ohio Edison stands by our original response.

Potomac Edison is not able to confirm what consumed kWh at this location. Actual reads were obtained of *** and *** for a difference of kWh. No corrections to be made on the account as the bill is correct as rendered.

The location is listed as electric heatingConsumption at the location for the same time period last year 12/17/to 1/17/for days was KWH with an average daily temp of degreesConsumption at the location for this year from 12/20/to 1/18/for days was with an average
daily temp of degreesWith colder temperature this year, the customer has used KWH less than last year. The consumption is in line with previous year's historyThe Company offers an Average Payment Plan to customers. The Average Payment Plan allows the customer to pay approximately the same amount monthly to level out high/low seasonal billsThe monthly amount is calculate based on the recent 12-month history and may adjust with each meter readingAnniversary billing prevents the customer from having to a pay lump sum at the end of the month period by taking the A/R balance (debit or credit) and dividing it over the next average payment plan amountsThe current Average Plan amount at the location is $The current bill of $was based on an actual meter reading taken 1/18/The customer started service at the location 8/18/This is the customer's first winter heating season at the locationThe customer was not tripled bill, this current bill is a one bill

Initial Business Response /* (1000, 5, 2016/05/17) */
A bill was issued to the customer on 3/11/which included past due balance of $and current charges of $due on 3/31/for a total amount due of $
A payment of $posted to the customer's account on 3/18/
leaving a remaining amount due of $507.53; which included remaining past due balance of $and current charges of $
A termination notice was issued on 3/29/scheduled for any time on or after 4/12/for past due balance of $
A payment of $posted to the customer's account on 4/5/leaving a remaining amount due of $
A bill was issued on 4/13/which included past due balance of $and current charges of $due 5/3/for a total amount due of $
A termination notice was issued on 4/27/scheduled for any time on or after 5/11/for past due balance of $
The Customer is enrolled in the PCAP programThis is a low income program for PA customer's and is the most beneficial payment agreement available to the customerThe Customer contacted the Company on 5/9/concerning the termination notice and the customer was advised that the amount needed to prevent termination is $
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never received a statement in AprilIn the beginning of May we received a shut off noticeThen again in May received a bill for But my current charges were only dollars
I am on a PCAP which is income basedI pay my PCAP part of my bill every Month as I was advised when I signed up for PCAPI also was told by staff that I make excellent paymentsThat is because I pay my PCAPI also filed an investigation with the public utility commissionBecause they state if on a PCAP you pay the monthly charge based on your incomeWhich I do every monthSome times I even pay a little more than my PCAP if I have the extra money
So how can you say I make great payments on my PCAP and then try to shut me off
Final Business Response /* (4000, 9, 2016/05/20) */
Customer active in PCAP programThe customer was enrolled in PCAP on 10/10/and at the time of enrollment an amount of $was placed into deferred arrearsThe customer receives a monthly credit of $toward current chargesThe customer is responsible to pay the difference between the actual usage and the $credit
As outlined in the company response the customer is not paying the full amount due monthlyAnytime there is a past due balance on the account a termination notice could be issued
As previously noted in the prior company response a bill was issued to the customer on 4/13/The company does not have record of returned mail from the customer's post officeThe customer may want to check with their post office concerning not receiving their mail
Final Consumer Response /* (4200, 11, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can provide copies of my statements that shows I never received a Bill in AprilIt will also show the amount it states to payFor my cap payment

The Company issues a statement each month showing the past due amount, current amount due and total amount due. In addition, if an account is due to be disconnected for non-payment, a notice is issued A termination notice issued 5-15-for with a termination date on or
after 5-22-17. Payment was not received and the service was disconnected for non-payment 5-31-17; days after the original disconnect dateThe account was on a payment plan that was set up for the customer 2-10-to break the past due amount into installments when the customer was not able to make payment in full. Attached is a copy of the notice mailed the customer and a copy of the installment plan letter mailed to the customer 2-13-17. Both letter advise the customer that not paying the bill in full could result in termination without personal contactThe requested restoral amount was received 6-5-and the Company restored the service the same day

08/29/17,
customer contacted the company to submit an application for service at *** * *** ** *** *** ** ***.
The application for service was approved
09/13/17,
customer contacted the company concerning a loss of service at *** * *** ** *** ***
*** ** ***.
Customer advised that service was switched into his name on
08/29/17. Company advised that there are
two meters at the location and customer did not specify both should be placed
into his name. An order to restore
service was created. Customer requested
service be restored 09/13/17. Company advised
that every attempt will be made but service may not be restored until
09/14/17.
09/14/17,
service was restored. Company position:The customer contacted the company and submitted an application for one meter at the location. The application was approved. The call was reviewed and the customer did not request both services be placed into his name. The customer's claim is respectfully denied. Both meters at the address are currently active in the customer's name

I am rejecting this response because: If they did this to me they are doing it to a lot of customers. I WANT TO BE SURE to MONTH CHAREG FOR SERVICES CUSTOMERS ARE NOT GETTING IS
STOPPED. I do not care how big of a coyou are , the law is the law, and charging people for nothing because your organization is too big to handle your books is no excuse. I WANT THE CHARGES STOPPED WHEN SERVICES ARE CANCELLED FOR FUTURE CUSTOMERS

When a person has unauthorized
charges on their bank account, it is recommended that they contact their bank
to dispute the charges. The address
listed in the complaint reflects billing in the name of *** ***The
complaint does not indicate the dates or amounts of payments
in question to
compare to the payments made on that account.
Mr*** contacted First Energy online and First Energy responded
that he should contact his bank to dispute the charges. First Energy also advised if he would reply
to our email and attach a copy of his bank statement, First Energy would attempt
to research the situation further for him

Initial Business Response /* (1000, 5, 2015/08/05) */
Ohio Edison received notification that Mr*** added First Energy Solutions as his electric supplier effective with the first scheduled meter reading date or/after June 27, Ohio Edison mailed Mr*** a letter confirming this
information on June 10, The letter advised Mr*** if he did not want to change suppliers to call our toll-free automated Customer Choice number at 1-800-225-within seven calendar days of the postmark date of the letter
Ohio Edison records do not show contact from Mr*** until July 29, Agent advised Mr*** to contact First Energy Solutions regarding his enrollment
Mr*** contacted Ohio Edison back July 31, and advised he contacted First Energy Solutions and canceled service with themOhio Edison Customer Service Agent advised Mr*** that we have not received the drop notification yet
First Energy Solutions will need to address any concerns regarding Mr***'s enrollment authorization

Initial Business Response /* (1000, 9, 2015/12/02) */
CEI records confirm Mr*** began service in his name at *** *** *** ** effective 5/19/His account was closed effective 11/25/after a new applicant applied for the serviceCEI issued Mr*** a final
bill 11/28/in the amount of $146.62, of which $was CEI charges and $was First Energy Solution supply chargesThe final bill was not paid by the due date, 12/12/14, resulting in CEI charges of $being sent to a collection agencyMr*** contacted CEI 10/13/and disputed the billingA supervisor agreed to adjust the account for consumption for October and November 2014, which reduced CEI charges to $Payment of $was paid 10/29/It typically takes 30-days for the credit bureaus to be updatedOnce the credit bureau records are updated, the debt will reflect as paid, but will not be completely removed from Mr***'s credit report as the debt was not reported in error

Initial Business Response /* (1000, 5, 2016/06/08) */
A message and call back number has been left for the customerUpon the return call the Company representative will give instructions on how to file a identity theft reportIf a relative used the customer's information to obtain service the
same process would need to be followed or bill would need to be paidAny questions please call ***Usage and billing is deemed accurate at this time

The customer has not contacted the company to discuss a bill for $- Please advise the customer to contact the companyThe customer is on a bi monthly meter reading scheduled with some exceptions - per guidelines - If a utility bills on a monthly basis, it may estimate usage of service
every other billing month, so long as the utility provides a ratepayer with the opportunity to read the meter and report the quantity of usage in lieu of the estimated billThe customer does have options to estimated billsThe customer may provide readings via our automated system at *** or the internet at *** (***). In addition, the company does attempt to read all meters as scheduled, however sometimes there are circumstances beyond our control e.gaccess, storm restoration, extreme weather conditions, emergencies etcThe customer does have options to estimated billsThe customer may provide readings via our automated system at *** or the internet at *** (***). The meter reading are considered accurate. The customer has opened several PUC cases; most recently on 10/19/- this case was dismissed on 12/9/2016.The customer is also on budget billing - The Equal Payment Plan (EPP) - The EPP is designed to make Residential Customer's monthly payments consistent throughout an entire year, leveling out seasonal highs and lows.The monthly payment amounts are based on previous invoiced history at the premise.The EPP amounts are reviewed every three (3) months Once a year, the customer will receive an anniversary bill. This bill will be for the difference between what the customer has paid during the previous months and the actual cost of the energy the customer used for that period. A LIHEAP Cash Credit of $was received on 10/27/2016The customer is on PCAP, which provides low-income residential customer's of Met-Ed, Penelec & Penn Power with the following:• Monthly credits to assist them with lowering their energy costs.• One time opportunity is given at the time of their initial enrollment into PCAP, to eliminate their past due balance through monthly debt reduction in recognition of in full consumption bill paymentsThe monthly PCAP credit is determined by the customer total gross (before taxes) of all household income, main source of heating for the home, and annual energy burden (previous months of usage from the Premise).Based on the findings of the WARM Program audit the following was provided to the customer:• A cu ft top mount energy efficient refrigerator• wall mounted thermostats to better and more accurately control his electric baseboard heaters• Smart Power Strip to automate the shutdown of peripherals associated with computer and entertainment equipment• LED light bulbs (Mr*** had already installed CFLs in the majority of his eligible home light fixtures)• LED Nightlights• Compact Fluorescent Light bulb (CFL)

I am rejecting this response because: The name of the last person to have service at this address
was *** ***The meter number is s*** The new owner is *** ** ***He had service for over years at *** ** *** *** *** ** ***The new address was route * *** *** *** ** ***The *** address is *** *** *** *** *** ** ***

Initial Business Response /* (1000, 6, 2015/10/15) */
Ohio Edison investigation confirms *** *** living at this address since 11/ OE has agreed to grant her service effective 11/12/ She would need to pay $4369.30, which includes usage from 11/12/to current ($1711.85) + $
which is her PIPL default/gap total or she
can wait until 10/19/and use the $winter reconnect rule to get service transferred into her name and have the remaining $4,billed

I am rejecting this response because: I have filed the complaint with FCC and will proceed with police report. As I have informed the JCP & L, this dispute is not about ownership of the debtIt does not matter who bought the debt and who owns itit's outside of statute of validation and the entity that bought can not collect it.This dispute is about allegation, that it belongs to meI bring it to JCPL because JCPL is the one who made the original claim and insists that this was a valid debt it owned. This is not my accountJCPL must notify the party it sold the debt to and must immediately take necessary stepsto clear my name of this debt.