Fitbit, Inc.

Complaint: ***I am rejecting this response because:*** *** has advised that fitbit is responsible for the replacement since it has not been a year since the replacement was sent They also advised me that I need not to contact them and they will not replace the item since Fitbit is responsible until after November Sincerely,*** ***

Complaint: ***I am rejecting this response because: As I do not intend to use this company's poor equipment going forward, offering me a discount to buy a new piece of equipment is nonsense. Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** The company (FitBit) responded
and sent a FedEx shipping label They have agreed to honor the warranty and replace the product Thank you for your assistance. Sincerely, *** ***

We'll continue to assist this customer in order to come to a resolution

Complaint: ***I am rejecting this response because: I do not see a knew message from Fitbit to respond to.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help!Sincerely, *** *** **

We will assist the customer via our system

Complaint: ***I am rejecting this response
because: the response sent was the exact same response which caused me to file the complaintI refuse to pay to replace faulty products at a mere 25% discountThey also stated that the problem with the band is not common when I personally know several people who had the issue and have seen it posted on Facebook and their own community forumsI am completely offended that they would say that it's an uncommon issueIt's also odd that on their own Facebook site people have said their bands broke who were over warranty were given a new product and not the ChargesWhy are some given preferential treatment and some told please buy another product at 25% off?? Nothing was solved
the company does not care about the product they are putting out.
Sincerely,Jennie Anheuser

Complaint: ***I am rejecting this response because: my complaint was for FITBIT not *** Please submit my complaint against the correct companyThis complaint was not for *** at allSincerely,*** ***

Complaint: ***I am rejecting this response because: it is an insult to consumers that you (unofficially) designed your products with
"planned obsolescence" in mind and certainly seem more interested in trying to keep *** *** and the investors' pockets full than your customers happy. You would be a fool to think that I am going to spend another $on a product from your company with the level of service I, as well as many others, have received.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/05) */
We have received this complaint and have a previously open case for this customerWe will be reaching out to this customer through our Support system to address his complaints and review his options
Initial Consumer Rebuttal /* (3000, 7,
2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I should just recieve a refund and no one has reached out to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFitbit has indicated that if I send in both of the trackers, they will send me a replacementIt is not the original resolution I wanted, but at least I will end up with a device that works for a while
I have shipped the devices and I am waiting for confirmation that the replacement has been sentIf they do not hold up their promise I will update this complaint.
Sincerely, *** ***

Initial Business Response /* (1000, 7, 2015/07/29) */
We originally received the case from the Revdex.com, and have since then updated the user's case with our internal systemWe will continue to work with the user via email should they have any questions

Initial Business Response /* (1000, 5, 2015/12/31) */
We have located the case for the *** in our systemWe have reviewed the case, and the representatives involved will be coached accordinglyThe *** can expect a response to their original case within the next business day
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They promised to send me the missing partIt has not arrived yet
Final Consumer Response /* (2000, 10, 2016/01/13) */
Received part and am satisfied

We have located the customers case in our system and will continue to assist

We will continue to assist the customer through our internal CRMThe customer can expect a response within the next business day

Hello,
We located to this inquiry and will reach out through our own CRM
Thank you

Complaint: ***I am rejecting this response because: they did not do anythingThe business indicated that I have a “defective device” but it was not defective until their firmware update broke it. Sincerely,*** ***

We have located customer's case in our internal CRM and will reach out there to move towards a resolution with customerIt looks like we have provided a replacement Charge HR for the Charge but the one year warranty for the tracker would be from the original tracker, Charge, and is out of warranty
at this timeWe will continue t to assist customer towards a resolution

We have located customer's case in our internal CRMAlthough customer is out of warranty we have provided a 25% discount as a gesture of good willWe will continue to handle case and hopefully be able to move forward with a resolution