Fitbit, Inc.

Complaint: ***I am rejecting this response because: they did not do anythingThe business indicated that I have a “defective device” but it was not defective until their firmware update broke it. Sincerely,*** ***

We will continue to assist customer on our internal CRM to move towards a resolution

We have located the case for the customer in our systemWe have reviewed the case, and the customer can expect a response to their original case within the next business day

Complaint:***I am rejecting this response because: FitBit is continuing to stand by their "troubleshooting" method of Step reboot, Step buy
a new oneThere is no repair option and they don't have any interest in finding out what caused the product to be defectiveTo me it seems there is no desire to fix current problems or prevent them in the future Sincerely,*** ***

Complaint: ***I am rejecting this response because: I was given a response that does not help me out with fixing the issue with the fitbitThe fitbit corporation knows that the fitbit charge HR is
defaulty in design as the bands separate from the face of the fitbit after about months of wearing itAlthough their warranty only gives a one year warranty and the most they will do is give a replacement fitbit charge HR with no additional warranty which would mean that the replacement in months will break and I will have no warranty for that unitI feel that the decision they have responded with is unacceptable and I will proceed further.
Sincerely,*** ***

Initial Business Response /* (1000, 9, 2015/11/17) */
Our warranty policy (available here: www.Fitbit.com/returns) covers defects in materials and workmanship for year from the date of purchaseThe warranty does not reset when a replacement is issuedThis ***'s warranty expired on June
20th, We offered a 25% discount code valid for a tracker of the ***'s choice through our web store as a gesture of goodwill

We'll continue to work with this customer to come to a resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have located customer's case in our internal CRMWe will continue to reach out and move towards a resolutionCustomer is out of our one year limited warranty but we have provided a discount code towards a future purchase

Initial Business Response /* (1000, 5, 2015/06/19) */
We have located the case for the customer in our systemThe customer did not respond to our request for more informationThe customer can expect a response to their original case within the next business day
Initial Consumer Rebuttal /*
(2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After submitting the complaint, they turned around, and replaced my device
Thank you Revdex.com for being there for consumers, and for Fit Bit for replacing my device without any hesitation

We will continue to work with the customer

Initial Business Response /* (1000, 5, 2016/01/19) */
We have located the case for the *** in our systemWe have reviewed the case, and this *** has already received a replacement since contacted the Revdex.comWe will reach out and ensure the *** is satisfied with this experienceThe
*** can expect a response to their original case within the next business day

It seems like there is a confusion with our warranty policy but will try to clear this with customer

Initial Business Response /* (1000, 5, 2015/12/21) */
We located this ***'s case in our support systemThe return for refund is already being processedWe will process the refund as soon as the return has been received

Final Consumer Response /* (2000, 6, 2015/08/04) */
Issue is temporarily resolved with overnight shient of a new one which I haave recievedIf I have further issues with the third fitbit I will request a refund

We will continue to work with this customer to reach a resolution

Complaint:***The company is still offering the same 50% discountI still feel this is unfair as the problem with my FitBit was a software problem FitBit told me they were replacing FitBits that were experiencing this problem outside of warranty but now they are no longer do suchThey do not offer a repair for this problem but they want you to buy a new one.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ** ***

Complaint: ***I am rejecting this response because: The only resolution I will accept is a new Fitbit HR with all of the original devices.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/11) */
We've located the customer's case in our CRM and see that a replacement was issued 2/10/16.Will follow with customer and further assist if needed
Initial Consumer Rebuttal /* (2000, 11, 2016/02/14) */
They have decided in Good faith to
replace my watch