Fitbit

We will continue to work with this customer on their case

Hello, We located this inquiry and will reach out to this customer through our own CRM Thank you

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ We have found a case for this customer in our internal system and we will reach out to them

Complaint: [redacted] I am rejecting this response because: No one from Fitbit has reached out to me- and Im sure all they are going to say is that the best they can do is offer me *** offThat is not acceptableAs you can see the watch is clearly defectiveThe crack in the screen is not a crack- its the screen protector that I have on the fitbit because I do take such care of my fitness products Sincerely, [redacted]

We have located customer's case in our internal CRM and continue to reach out there to move towards a resolutionOur warranty policy states that the tracker will have an one year limited and if a replacement is made, the warranty does not get extendedWe will provide this information to the customer

Complaint: [redacted] I am rejecting this response because:the business already sent me an email saying they will not be replacing my Fitbit although I know people tgat had the exact same thing happen and got replacements for their Fitbit charge hr25% discount to buy another one is a slap in the face that I will not accept Sincerely, [redacted] ***

We have located the case for the customer in our system and they should expect a response to the original inquiry by the end of the business day

Complaint: [redacted] I am rejecting this response because: Please take a look at the screen shots provided, I can forward the actual emails if you wish Basically *** is telling me that I need to return defective items and hat are no longer in my possession furthermore he stated that I know the people that have the trackersI dontated the defective trackers to goodwill if someone who I know purchased them this is unbeknownst to meI have no control over where people shop or what they buyI feel like *** is trying to extort me or get over on meThen *** insulted me by insinuating that I was partaking in deceptive practicesI'm not interested in any more dealings with this companyThey can refund me my original purchase price and I'll gladly take my business elsewhereI Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I didn't accept the 25% discount offer the first times it was offered and I will not accept it now You sent "We hope you would understand our intention and accept the offer" The only intention I see, is your company ripping off your customers by sending defective product The only offer I will accept is a refund or replacement Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It was more of the same from Fitbit They will just send another device (the third one) and hope it survives until March when the warranty runs out Sincerely, [redacted] ***

We have located the case for the customer in our systemWe have reviewed the case and the customer can expect a response to their original case within the next business day

Thank you for your response No We have not received our refund yet

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received an email from Fitbit stating their office will send a return label, so I can return the Fitbit and they will deliver a new Fitbit , size small, in blackI am satisfy with this as long as Fitbit follows through with their commitment.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ We have reached out to this customer via our internal customer resource system Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Replaced the item

Complaint: [redacted] I am rejecting this response because: I am not satisfied with the response (email received) from FitbitIt is the exact same response already receivedIt is not acceptable that Fitbit is knowingly selling a fitness tracker that will fall apart in less than months The warranty does not cover the replacement product they send you (which again falls apart in less than months.) This is consumer fraud plain and simple, there are thousands of consumers like me with this issue and they keep selling a faulty product, this is not an isolated issue and they know it When I spend $dollars on a product, I expect it to last more than months The only thing I would find acceptable is that they replace my Charge with a product that will not fall apart on me after a few months Sincerely, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Fitbit did not even try to come to an agreement with meThey offered the same 25% discount that they have offered from the beginningThis is unacceptable because the device I bought has been a lemon from the beginningThree device failures in months indicates that the device was poorly designedOnline forums are full of users with the same problems I've experienced, so this is not an isolated eventFitbit needs to understand that its customers deserve a product that is not defectiveIf I had spent $on this device I would have moved on by now, but I spent $on it and expected it to last far longer than it has lasted.Sincerely, [redacted]

We will assist the customer via our system

We have located the customer's original case in our system, and will continue to assist them there. The customer can expect a response within the next business day.

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ We have received the user's complaint from the Revdex.com portalWe have since then created a case for the user in our system, and subsequently reached out to assist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)