Flagship Resort

I stayed at the flagship for 1 week during the end of June 2023. the rooms were amazing, bigger and better than the showboat, linens were clean, and rooms didn't smell of mold or wet scent. staff seemed to attend to occupants in a timely and efficient matter, in my case at least. the pool was nice it is indoor and heated, 3 jacuzzies on site and build in adult swim hours. the arcade was not great that is probably the only downfall, it is small and has little options for fun and a bit expensive for nothing, in this category showboat takes the cake. the upside to that is flagship is located 5 to 10 mins from lots of attractions on the AC boardwalk and about 20 mins from Brigantine area. overall, the establishment, staff services and location get about a 4.5 from me. I have been to over 10 hotels in the jersey shore area and found flagship to be my favorite so far.

Complaint: [redacted] I am rejecting this response because: The lies I am referring to were told to us at the scam of a sales pitch tour where you're people gather around you like vulturesWe did attempt to cancel this scam in the time frame allotted and were we could not! We did not break the glass the previous guests must have broken somethingWe did report it, maybe your poor cleaning services are just as poor as your record keepingOur maintenance fees have gone up from the $we were told they would always remain! Of course we expected more lies from this shady companyWe just want out of this scam! Out of the lies! Away from this nightmare company! Regards, ***

I have read the consumer’s complaintAt the time ofpurchase the consumer agreed that her Interval (II) Membership Card shouldarrive in days from date of purchase as initialed, dated and signedMs[redacted] purchased on February and claims to have received her Interval Membershipcard on 3/16/15which is well before the expiration for the days agreed upon periodMs[redacted] did contact us on 02/27/15about rushing her II Membership and was reminded that II takes approxdaysto set upI search two locations Bahamaswith a weekly rate of $342/and $522/422as well as the Dominican Republicwith a weekly rate of $and $Iam not certain what locations Ms [redacted] search but I made copies of the resortsto confirm my search and can confirm that I am able to locate getaways that arefar less than the $rate claimedMs [redacted] claims that we have ignored her calls We spoke with Ms [redacted] on 02/05/02/27/15, 03/14/15, 03/19/and 3/23/as well as via email chain on 03/20/Lastly, we do provide cancellation window of days (not 60days as claimed) as noted at the top of the Purchase and Sales Agreement in allcapital lettersMs [redacted] did not exercise her cancellation within the prescribedperiod and as a result the contract terms remain in effectWe have anAmbassador ready to assist Ms [redacted] with any vacation needsThey can be reachedat (800) [redacted]

Thank you for your complaintThis matter is being handled between the consumer and the vendor directlyThe tablet is being mailed directly to the consumer

I have read the consumers complaintThe practice the Owneris discussing in their complaint is day usage which was NEVER a contractualcomponent and always offered as availability permitsIf the resort is runningat high occupancy levels, we cannot legally permit guests into areas that exceed thepublished max occupancy in any given areas to remain in fire safety standards.Based on Day Usage Studies (being very low) and Occupancy Levels (being veryhigh) we sent out a communication to each owner to the address they have providedon their owner file in January this year to advise that Day Usage would bediscontinued as a result of historically high occupancy levels Day Usage NEVER permitted parkingDay Usage continues to beavailable to all registered guestParking is as always available on a firstcome - first serve basis to registered guests ONLYI can provide a copy of thenewsletter to both the Revdex.com and the Owner if neededThis was also the topic atthe last General Meeting of the Owner's Association this past summer in whichevery owner is invited to attend and many participated Day Usage was not a purchased component of the contract.However, based on this complaint and in the spirit of mutual agreement, I havemade a notation in the file that if this Owner would like to enjoy Day Usage,They can contact me or the Resort Manager on Duty and see if there is adequatespace to permit day usage for the day in questionThere will be limited DayUsage available in the Summer as had always been the case and parking cannot bepermittedAn advance appointment will be needed as we cannot allow area toexceed the fire safety standards and turn away registered owners for day usage

I have read the consumer's complaint and their folio during their stayThey were already provided compensation in regards to a reduced rate and a late check for three additional hours past the regular check out time for any inconvenience they experiencedI believe this already provided compensation is more than adequate

I have read the consumers complaintAs a long time owner since the owner is aware that usage begins on January and ends on December of the year issuedThe Owner stayed in July and it was a reasonable expectation that the time remaining would have been scheduled between his departure and prior to 12/16/The owner will be granted for usage until 2/28/to schedule the remaining period of time on his contract as a one time exception and cannot be deposited as split weeks are not available for deposit with IntervalI have made a notation on the owners contract to this agreementHe can schedule his time for for usage prior to 2/28/with customer care by calling ( [redacted]

Complaint: [redacted] I am rejecting this response because: I did not meet and give my statement to security until they were called in the lobbyI first gave my complaint to the black man Housekeeping Manager who told me that I needed to have the Manger come to my roomWe were on my floor and close to my room and he didn't come into it I took a picture of the bed bug that I killed on their quilt They have lied so many times that it is so disheartening because they really do have a great facilityJust get rid of the bed bugs before it becomes a major problem in your facility Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:It is completely untrue I was asked if I was married, divorced or single I stated divorced I was asked if I lived with anyone, I stated only my daughter (who is years old and was with me) I was asked if I had a significant other, I responded I had a boyfriend of almost years who I do NOT live with, whose money is not comingled with mine in any way, who has no bearing on my financial obligations and commitments and who lives in a completely different state than I do and that I only get to see him one night per week I was then told that due to the fact that he was in my life for that period of time that he would have to be present according to THEIR determination of my relationship I argued this point as he has no say in what I spend my money on or what I do in my life as we do not live together, are not engaged to be married and have no plans to be married in the future, and the girl at the counter, her manager and the woman standing at the podium advised that according to THEM my relationship constituted one where my boyfriend would need to be present I was not offered to a tour and they wasted my time and money in getting there I am years old, divorced and financially independent and plan to stay that way They have no grounds to state that my boyfriend is necessary for me to make a financial decision.Regards, [redacted]

I have read the consumer's complaintThe points program allows the flexibility to take one vacation or more depending on the vacation accommodates and travel dates requested and the corresponding point valuesThe consumer would be able to take up to vacations as long as they were booking days or less as the point value this inventory is 9,points or lower (the lowest point value offered at any resort) for each exchangeIt is clear to me that the consumer requested a vacation outside of the days or less window based on the point value conveyed in their complaintThe Vacation [redacted] made an attempt earlier today to assist the consumerPlease direct them back to their vacation [redacted] at ( [redacted] for additional tips on booking to ensure they can maximize their vacation experience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and Would like to enter a repayment plan for the current fees duePlease let me know who to contact at flagship Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am responding to the statement to our Revdex.com complain on Aug9, The fact that you would call an owner a lire and dismiss everything we stated is beyond arrogant and extremely poor customer serviceAll you have done is make me not want anything more to do with your companyYou state” none of the sales agent at your resort would have make such statements as there are no other fees.” First you were not there to see and hear what they told usNext everything that I know about your resort, the contract and the benefits, I learned from your sales agentEvery exaggerated fact and misdirection was only discovered later when I attempted to use it Also your understanding and perception is skewedYou state: “The last increase that occurred is a 5% increase and certainly not be classified as insane.” In the last three years, my maintenance fee has jumped over $to a whopping $per year, and will only continue to rise with no end in sight this shows you didn’t even looked into this matterThe resort must pay you BIG buck to treat people like this, where 5% is nothing to youBut when you are a senior citizen and on a limited fixed income 5% can be devastating Furthermore you state” The allegation that we set up the consumer to have their fees behind is unreasonableThe consumer had other prior contracts since This is indication that all increases processes should have been understood by the consumerYou statement this leads me to believe you have never been to the sales roomEach time we upgraded it was in an effect to fix the contract, to make it more user friendlyEven your sales agent talk badly about the older contract telling Me how they can fix it and make it better for meThen leads me in to all these benefits and more reservation power to book any day and anytime Our understanding of this contract and the process was giving to us verbally by your sales agentAll of the verbal details walked us right in to signing the contract You seem to want to blame us or make me as If I knowingly have don’t wrongAgain the foundation of every detail and understanding was described by your sales agentWith everything we have endured so far, adding the snarkiness of your response and the fact that you make me out to be a liar, multiples the longing to have nothing more to do with your companyI direct you to cancel this contract and refund the money I was wrongly invested Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I wish to let the business owner know that it is NOT CLEARLY explained to the customer prior to advising they have WON A PRIZE PACKAGE The whole experience is VERY misleadingThey might need to consider training their staff a little better in the futureI also wish to let the business owner know how horribly unprofessional their staff member was in emailIf this is the kind of representation they would like for their company then they are even more disappointing then I thought I have also called on MANY occasions in hopes to get in touch with a supervisorHave been directed to every different department through their corporate headquarters and each time only got voicemail or hung up on I will not accept their response as they are the most unprofessional company I have ever considered travelling withAnd I have travelled the world myself Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I feel like I was very clear in how I wanted this matter resolvedI'm not sure where the confusion liesYes, we have not yet used any of our weeks which is part of the problemMy husband and I had a baby this past year so it wasn't an ideal time to vacationWhen we purchased we were never told that we had to pay for an RCI membership every year in order to "deposit" weeksWe were told they just go into our "bank" if we don't use the weekIt's just another additional expense on top of an already costly decisionAlso, like I already mentioned in my original complaint the vacations with RCI are no cheaper than can be booked through other sourcesTherefore making the membership pretty uselessI want what we were originally told honoredThat we can sell back our timeshare "at any time." I'm not even asking for what we paid for, we just want to break even and walk awayYour company has already made money off of usI also find it interesting that on your [redacted] page there was a post asking for owners feedbackI left some feedback, all respectful and my comment must have been deletedI saw others had similar things to say and I don't see those comments eitherWhy on earth would that happen if you have such an honest company? That frightens me even more as an owner Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have left messages on all the dates they provided, they told me somebody would call me back to discuss the issue however I have not received a call back from the business'sIf they would like to resolve this issue they need to call me and discuss the issues I am having booking travel because I am not getting any rates below $1,This is unacceptable that they have all my messages on the dates I called and are ignoring themPlease have the company call me to discuss the issues Regards, [redacted] ***

I have read the consumer's complaintA consumer would need to sell their unit in order to transfer ownershipWe do not accept deeds nor do we have a resale unitMuch like the process as a private resale the consumer would need to dispose or transfer his ownership privatelyThe Maintenance Fees would need to be paid prior to the transferWe can assist the owner with a repayment plan for their Maintenance Fees balance if they require financial assistanceI would be willing to waive any future late charges that are incurred for the billing period assuming the arrangement is pre-authorized prior 1/31/in an effort to resolve the matter with the consumerPlease instruct the consumer to contact me directly for the payment terms and process regarding resolving their delinquent Maintenance Fees Balance

I did speak with Ms [redacted] today and was hung up on after abrief call as she called me a "scam" This is not the actionsof someone who is working in the spirit of resolutionI pointed out to theconsumer that the contract as illustrated in The Purchaser’s Acknowledgmentline which in not only initialed but also a signed document clearly stateswe do not resell the timeshare and she agreed to those terms at the time ofpurchaseI am not sure why months later the consumer would expect the terms tochangeAdditionally the consumer originally mis-sated that she all locationsfor getaways exceed $This is an untrue statement as there are many locationsthat are far below the $Average as well as exceedThis is how anaverage is obtained Additionally, thecontract terms do not quote any specific amount that the getaway would beoffered as we cannot control any other resorts pricingFor the consumer toexpect that we can is not reasonableThe consumer is looking for one locationfor a getaway from our brief conversationHad I been permitted I would havesuggested that she use her week for exchange if she felt the getaway exceededher budgetGetaway inventory and pricing is subject to supply and demand andsome locations will exceed the average but again, this is an averageTo expectthat all location were a fixed price is not what we sold (again we stated anaverage) and therefore no contract violation exists as claimedThe writtencontract is a record of the conversation and to stated and differentunderstanding or expectation after the recessionary period expired is notreasonable The consumer stated their interval membership was not received in terms stated.The membership was received ahead of the agreed upon timeParticipation inInterval is optionThe consumer purchased a week to be used at the FlagshipResort with an option to participate in the II Exchange networkWe havedelivered what was soldThe consumer can not make us responsible for II'spricing of specific location and then deem our product to be flawedTheconsumer has defaulted on their payment terms as their Maintenance Fees whichwas billed on 4/4/and dueupon receipt is now past due

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still did NOT get my refund they said I would get backThey charged me $as a deposit when I checked in and I still have not gotten my refund for that as yetThank you for the refund of $ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I spooke to [redacted] at Flagship today. She was not able to assist me in selling my timeshare. I bought the timeshare at Flagship, they did not hold up to their end of what I was told I was buying and now they cannot assist me in selling the timeshare. They claim they do not endorse and cannot recommend any specific realtor to sell the timeshare to, however I was able to buy at the location. If they are able to sell a timeshare on site I don't see why they are not able to buy it back. I was also told in the presentation I could sell the timeshare whenever I wanted and was never told I had to figure all that out on my own. She explained if I bought a car I wouldn't be able to sell it back to the dealer. Actually I would if I had a problem with the car. Legally, the dealership is responsible if they sold me a faulty car. Regards, [redacted] ***