Flagship Resort

I have read the consumer's complaint. As originally agreed int eh original sale, a consumer would need to sell their unit in order to transfer ownership. We do not accept deeds nor do we have a resale unit. Much like the process as a private resale the consumer would need to dispose or transfer his ownership privately. The Maintenance Fees would need to be paid prior to the transfer. We can assist the owner with a repayment plan for their Maintenance Fees balance if they require financial assistance. I would be willing to waive any future late charges that are incurred for the 2017 billing period assuming the arrangement is pre-authorized prior 4/30/17 in an effort to resolve the matter with the consumer. Please instruct the consumer to contact me directly for the payment terms and process regarding resolving their delinquent 2017 Maintenance Fees Balance.

Mr. [redacted] stayed on an Owner Rate Visit, NOT his Owner's week. Owner's Rates are subject to availability. Maintenance Fees are charged for an Owner Week. Owner's rate are an add on amenity and waiving a Maintenance Fee is not an option in this scenario. The consumer's claim that the unit is the same as 10 years ago is entirely false. I would be happy to furnish pictures to validate my claim. I do not have copies of the letters in order to offer a response and I am unsure who they were directed. If the consumer provides copies, I will be happy to review and respond accordingly. We record every maintenance call as a matter of policy for tracking purposes. The consumer's last response requests compensation in the form of a return vacation stay equal to his vacation. We then increase our offer to be restored usage for 2 nights or a refund of the stay which was paid $161.60. Please advise if the letters will be sent for review and which option the consumer selects as a remedy.

Complaint: [redacted]
I am rejecting this response because: I have left messages on all the dates they provided, they told me somebody would call me back to discuss the issue however I have not received a call back from the business's. If they would like to resolve this issue they need to call me and discuss the issues I am having booking travel because I am not getting any rates below $1,000. This is unacceptable that they have all my messages on the dates I called and are ignoring them. Please have the company call me to discuss the issues. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and Would like to enter a repayment plan for the current fees due. Please let me know who to contact at flagship. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I feel like I was very clear in how I wanted this matter resolved. I'm not sure where the confusion lies. Yes, we have not yet used any of our weeks which is part of the problem. My husband and I had a baby this past year so it wasn't an ideal time to vacation. When we purchased we were never told that we had to pay for an RCI membership every year in order to "deposit" weeks. We were told they just go into our "bank" if we don't use the week. It's just another additional expense on top of an already costly decision. Also, like I already mentioned in my original complaint the vacations with RCI are no cheaper than can be booked through other sources. Therefore making the membership pretty useless. I want what we were originally told honored. That we can sell back our timeshare "at any time." I'm not even asking for what we paid for, we just want to break even and walk away. Your company has already made money off of us. I also find it interesting that on your [redacted] page there was a post asking for owners feedback. I left some feedback, all respectful and my comment must have been deleted. I saw others had similar things to say and I don't see those comments either. Why on earth would that happen if you have such an honest company? That frightens me even more as an owner.
Regards,
[redacted]

I have read the consumer's complaint. The points program allows the flexibility to take one vacation or more depending on the vacation accommodates and travel dates requested and the corresponding point values. The consumer would be able to take up to 3 vacations as long as they were booking 30 days...

or less as the point value this inventory is 9,000 points or lower (the lowest point value offered at any resort) for each exchange. It is clear to me that the consumer requested a vacation outside of the 30 days or less window based on the point value conveyed in their complaint. The Vacation [redacted] made an attempt earlier today to assist the consumer. Please direct them back to their vacation [redacted] at ([redacted] for additional tips on booking to ensure they can maximize their vacation experience.

Complaint: [redacted]
I am rejecting this response because:I feel like I was very clear in how I wanted this matter resolved. I'm not sure where the confusion lies. Yes, we have not yet used any of our weeks which is part of the problem. My husband and I had a baby this past year so it wasn't an ideal time to vacation. When we purchased we were never told that we had to pay for an RCI membership every year in order to "deposit" weeks. We were told they just go into our "bank" if we don't use the week. It's just another additional expense on top of an already costly decision. Also, like I already mentioned in my original complaint the vacations with RCI are no cheaper than can be booked through other sources. Therefore making the membership pretty useless. I want what we were originally told honored. That we can sell back our timeshare "at any time." I'm not even asking for what we paid for, we just want to break even and walk away. Your company has already made money off of us. I also find it interesting that on your [redacted] page there was a post asking for owners feedback. I left some feedback, all respectful and my comment must have been deleted. I saw others had similar things to say and I don't see those comments either. Why on earth would that happen if you have such an honest company? That frightens me even more as an owner.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not meet and give my statement to security until they were called in the lobby. I first gave my complaint to the black man Housekeeping Manager who told me that I needed to have the Manger come to my room. We were on my floor and close to my room and he didn't come into it. I took a picture of the bed bug that I killed on their quilt.  They have lied so many times that it is so disheartening because they really do have a great facility. Just get rid of the bed bugs before it becomes a major problem in your facility.
Regards,
[redacted]

I have read the consumers rebuttal. As per the document signed at closing, the Maintenance Fees was noted as the current fee. An additional document provided called the Public Offering Statement clearly states  that each owner should expect his fees to increase. The documents are written confirmation regarding what was discussed during the purchase. The documents do not lie as the consumer indicates. The Owner can sell his timeshare unit at any time to release himself from his ownership. We do not have a resale program as again indicated via the paperwork at closing. It would be the consumers responsibility to sell their timeshare if they desired to do so. The owner has not even used their vacation at this point so I am uncertain how the consumer could gauge the success of the program without making any attempts to book beyond two owner rate from last year. The owner indicates they are tired of paying for something they are very distressed with. How can their be distress when the program wasn't utilized or even attempted?  We would be happy to assist the owner with scheduleing their 2014 vacation ownership week before it expires on 12/31/14. Please have them contact me directly for assistance.

I have read Ms. [redacted]’s rejection and again disagree withher representation of the situation.  We called her on 2/5/15 12:17pmand left a message this was not a returned call. We returned a call on 2/19/15 at 1:42 at call back number left ending [redacted] whichwas not a good number per message. 02/27/15 at 1:42pmleft another message at [redacted] to discuss attempt to discuss usage not as a callback but as part of our New Owner Program. Called back again 9:24 and spoke to Ms. .She stated she wanted IIrushed and wanted [redacted] to call her. [redacted] called back at 9:43 am on same day to remind ms. II took 60 days. On 03/15/15 at 1:38 we emailed ms her II Membership Number.  On 03/19/15 11:56 we spokewith Ms. [redacted] who did call in and discuss her opinion about II Getaways costinga 1,000 which again I can clearly disprove. At that time she demanded to speakwith someone prior to 3pm that day. At1:26 [redacted] called and left a messagefor ms. There was not a call back from ms. On 3/20/15 we received an email from to cancelmembership due to Getaway info. We responded by offering to go over II’s websiteand provided contact information for ms to use at her convenience to avoid theongoing issue of trying to contact ms.  At11:40  we received another email stating to sell her unitand she was going to contact the Revdex.com. On 3/20/15 4:03[redacted] left another message. Tried again at 4:48one number was the wrong number and the other number was out of order. On 3/23/15at 11:32 am Ms called in requesting informationon how to sell unit and stated again was going to contact the Revdex.com. She also requesteda call back and provided a corrected number ending [redacted]. [redacted] called the newnumber at 5:49 and left anothermessage.  No return call.  We have not ignored her messages nor would we. We havespoken to Ms. multiple times yet she indicates she is being ignored.  In the spirit of preventing any furthermisunderstanding, can Ms. email me directly with a date and time that one ofthe Ambassador Team Members could call her back that she will answer the calland be available to discuss her concerns so this matter can be settled privatelyas per her last request? She can email me at [redacted]

Complaint: [redacted]
I am rejecting this response because:I wish to let the business owner know that it is NOT CLEARLY explained to the customer prior to advising they have WON A PRIZE PACKAGE.  The whole experience is VERY misleading. They might need to consider training their staff a little better in the future. I also wish to let the business owner know how horribly unprofessional their staff member was in email. If this is the kind of representation they would like for their company then they are even more disappointing then I thought.  I have also called on MANY occasions in hopes to get in touch with a supervisor. Have been directed to every different department through their corporate headquarters and each time only got voicemail or hung up on.  I will not accept their response as they are the most unprofessional company I have ever considered travelling with. And I have travelled the world myself.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. Unlike stated by the business representative, prior to filing this complain, I've sent 3 (!!) letters to the business. Those letters were ignored.2. The fact, that no maintenance call were recorded by the business means only the fact, that the employees ignored them and failed to make a record.3. That renovated unit looked exactly the same 10 years ago. Maybe, that's when it was renovated.4. That complimentary stay, offered by the business would be really nice, but that is only a compensation for that ruined vacation. But what about the time of that vacation, that I wasted? And, the most important, all that maintenance money, they charge, would they really do something for that money in meaning of actual maintenance, improvement and renovation, or it's gonna go, as usually, for expanding their sales offices?5. On strictly personal level, I really strongly dislike being ignored three times in a row, when I send letters to the people, that charge me enormous money for services, that don't meet any standards. I travel a lot and stay in hotels more, than I stay at home, so, I have enough information to compare services.Attached is the copy of the letter, I've sent three times.
Regards,

Complaint: [redacted]
I am rejecting this response because:
I wish to let the business owner know that it is NOT CLEARLY explained to the customer prior to advising they have WON A PRIZE PACKAGE.  The whole experience is VERY misleading. They might need to consider training their staff a little better in the future. I also wish to let the business owner know how horribly unprofessional their staff member was in email. If this is the kind of representation they would like for their company then they are even more disappointing then I thought.  I have also called on MANY occasions in hopes to get in touch with a supervisor. Have been directed to every different department through their corporate headquarters and each time only got voicemail or hung up on.  I will not accept their response as they are the most unprofessional company I have ever considered travelling with. And I have travelled the world myself.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This matter was handled very quickly by a gentleman named [redacted]. He was very polite and spoke with [redacted] . He explained to them that 1 nights charge was their policy for a no show and we had the right to be refunded the rest of our money. After doing so, [redacted] promptly refunded my money. Thanks [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Your response is filled with too many lies! Please contact me!
Regards,
[redacted]

Thank you for your recent stay. Can you please confirm the booking party? The complaint suggest that the reservation may have been in your mother's name and I cannot track a reservation using the name provided on the complaint. Please confirm booking name and reservation confirmation if possible for...

further research.

Greetings, I am livid and disappointed about my entire nightmare with this time share. First, I purchased it from a coworker(transfer of deed). Upon paying my first maintenance fee(without any paper work in my name yet. Just them contacting me about my fee. I realized that I should get all my paper before paying anything else. I made several failed attempts to get my deed( should be a record of it). I became more frustrated and just allowed some time to pass. After several sales calls to try and get me to stay. I agreed only if I can receive my paper work. I chose my birthday month(May) to stay. I was lurd into attending another seminar without addressing my concerns. To make matters worst. I received a call from Odessa about my overdue fees. I requested a deed back and she had the full to tell me I missed it by four/five days. This is outrageous and I would like a deed back due to misrepresentation. Your response is highly appreciated.

Review: 1 of the main reasons for us to buy this timeshare in alantic city. wise the fact that we summer so close to Atlantic City it is a five to ten minute drive. And they promised us a place to park whenever we came down with no charge, and the use of the pool whenever we came down also with no charge. Now with no warning no letter no nothing they decided just to change their mind when we questioned them they said Oh yes it was only if the pool was not crowded you could do that and every time we looked at the pool while we stayed there the pool never had anyone in it. This is misrepresent. Just to sell a timeshare, I bought my timeshare at that place for that reason 85% only that reason.Desired Settlement: I would like when I paid for to use the pull in the parking garage without paying for it anytime we wish.

Business

Response:

I have read the consumers complaint. The practice the Owneris discussing in their complaint is day usage which was NEVER a contractualcomponent and always offered as availability permits. If the resort is runningat high occupancy levels, we cannot legally permit guests into areas that exceed thepublished max occupancy in any given areas to remain in fire safety standards.Based on Day Usage Studies (being very low) and Occupancy Levels (being veryhigh) we sent out a communication to each owner to the address they have providedon their owner file in January this year to advise that Day Usage would bediscontinued as a result of historically high occupancy levels. Day Usage NEVER permitted parking. Day Usage continues to beavailable to all registered guest. Parking is as always available on a firstcome - first serve basis to registered guests ONLY. I can provide a copy of thenewsletter to both the Revdex.com and the Owner if needed. This was also the topic atthe last General Meeting of the Owner's Association this past summer in whichevery owner is invited to attend and many participated. Day Usage was not a purchased component of the contract.However, based on this complaint and in the spirit of mutual agreement, I havemade a notation in the file that if this Owner would like to enjoy Day Usage,They can contact me or the Resort Manager on Duty and see if there is adequatespace to permit day usage for the day in question. There will be limited DayUsage available in the Summer as had always been the case and parking cannot bepermitted. An advance appointment will be needed as we cannot allow area toexceed the fire safety standards and turn away registered owners for day usage.

Review: I had a 1:30pm appt on Sun 4/6 to tour this resort and receive 4 free airline tickets for travel to various places. I traveled from the [redacted] costing me $38 and my time to tour this resort While I was standing on line waiting to be checked in I had a brief conversation with another guest waiting behind and she asked me a question and so I showed her the answer then as a result Gifting person [redacted] accused us of knowing each and was about to refuse to allow us to tour simply because I spoke to the woman! They then proceeded to take the woman and her boyfriend on the tour left me sitting in the lobby. Finally when I asked when was I to tour the woman said just a minute then came out 3 mins with their gimmick gift book and told me here's my gift I can go because there is no one available now to tour me because they were all busy. This gift book is a gimmick to get you there it has inflated prices for the hotels and they did not say that I WOULD HAVE TO PAY AIRFARE TAXES to use the SUPPOSEDLY 4 FREE AIR TICKETS! Free is FREE there should be no other COST ADDED!!! And to top it off it is apparent that they have inflated the hotel prices so much that you really are paying for your airfare anyway because you can go online yourself and get these same accommodations for the same price air/hotel or CHEAPER! So the gift is BOGUS. Everything they offer you as a GIFT there is some FEE for.Desired Settlement: I would like a refund of my $38 dollar [redacted] bus fee for coming out there and a free weekend stay at Fantasea Resort for their inconveniencing me minrepresenting a product.

Business

Response:

As a consumer minded organization, we will be forwarding a $38.00 check tot he consumer but not offering a stay as this was not promised in the original gift offer. Please confirm this will settle this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: As a timeshare owner, I've been using Flagship for over 16 years. The maintenance price is going up really quick, but I would not mind to pay those charges, if the service was good. Last time I stayed at that resort on [redacted]/2013, the telephone in the room did not work, after I called the front desk from my cell phone, the maintenance guy came in an hour and a half, checked the phone and said :" really, does not work", did nothing and left the room. The phone service was never restored. Neither they made work their WiFi service, that was promised to me. Next day we came to hotel, not a single elevator was working. My entire family, my wife, two kids ( one of them was 3 years old at that time) and 72 years old mother had to stay in the crowded and hot lobby for almost 2 hours in late evening instead of sending the kids and their grandmother to sleep and going out with my wife . Also, the swimming pool was full of dead flies, that nobody cleaned in three days. Overall condition of those rooms was exactly the same as it was 17 years ago, when I bought that timeshare, only way more worn out. Flagship's management is constantly increasing the maintenance fees, explaining that with "major renovations" and proudly exposes "Revdex.com best ratings" placards in all lobbies and elevators. I sent the Flagship management two certified letters, but never got any response!!! Now I received another maintenance invoice, so, I want Revdex.com to get involved into this situation. Flagship account #:027736Desired Settlement: I would like Flagship to skip this year's maintenance fees and to compensate me for those three ruined days with another complimentary three days in a really good room .

Business

Response:

I have reviewed the owners complaint. I have also reviewed out Maintenance Work tracking ticket and there were not any calls logged for this guest during their stay. If the consumer had an issue during thier visit, it is a reasonable expectation that they would have reported issues claimed to the Revdex.com to the Management team to be addressed during their stay not 6 months after the visit. The owner was not on their Owner's week but was enjoying their Owner's Rate privileges and there fore Maintenance Fees would not play a factor in any consideration offered to restore this consumer's faith. The consumer was assigned to a renovated unit and the pool was renovated as recently as 2011, so the claim that the conditions at the resort are the same as 17 years ago is inaccurate. We have been in the midst of an ongoing renovation project and are spending 1.7 Million dollars to improve our service. On the 17th of July we did have a temporary elevator outage that last about 2 hours. This impacted service greatly and we offer our sincerest apologies to all of those effected. I woould like to welcome the guest back as my guest in an effort to correct this inconvenience. Please email me a date you would like to stay and I will confirm if that date is available. I look forward to hearing from you regarding your future stay. Thank you!

Business

Response:

I have reviewed the owners complaint. I have also reviewed out Maintenance Work tracking ticket and there were not any calls logged for this guest during their stay. If the consumer had an issue during thier visit, it is a reasonable expectation that they would have reported issues claimed to the Revdex.com to the Management team to be addressed during their stay not 6 months after the visit. The owner was not on their Owner's week but was enjoying their Owner's Rate privileges and there fore Maintenance Fees would not play a factor in any consideration offered to restore this consumer's faith. The consumer was assigned to a renovated unit and the pool was renovated as recently as 2011, so the claim that the conditions at the resort are the same as 17 years ago is inaccurate. We have been in the midst of an ongoing renovation project and are spending 1.7 Million dollars to improve our service. On the 17th of July we did have a temporary elevator outage that last about 2 hours. This impacted service greatly and we offer our sincerest apologies to all of those effected. I woould like to welcome the guest back as my guest in an effort to correct this inconvenience. Please email me a date you would like to stay and I will confirm if that date is available. I look forward to hearing from you regarding your future stay. Thank you!

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1. Unlike stated by the business representative, prior to filing this complain, I've sent 3 (!!) letters to the business. Those letters were ignored.2. The fact, that no maintenance call were recorded by the business means only the fact, that the employees ignored them and failed to make a record.3. That renovated unit looked exactly the same 10 years ago. Maybe, that's when it was renovated.4. That complimentary stay, offered by the business would be really nice, but that is only a compensation for that ruined vacation. But what about the time of that vacation, that I wasted? And, the most important, all that maintenance money, they charge, would they really do something for that money in meaning of actual maintenance, improvement and renovation, or it's gonna go, as usually, for expanding their sales offices?5. On strictly personal level, I really strongly dislike being ignored three times in a row, when I send letters to the people, that charge me enormous money for services, that don't meet any standards. I travel a lot and stay in hotels more, than I stay at home, so, I have enough information to compare services.Attached is the copy of the letter, I've sent three times.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1. Unlike stated by the business representative, prior to filing this complain, I've sent 3 (!!) letters to the business. Those letters were ignored.2. The fact, that no maintenance call were recorded by the business means only the fact, that the employees ignored them and failed to make a record.3. That renovated unit looked exactly the same 10 years ago. Maybe, that's when it was renovated.4. That complimentary stay, offered by the business would be really nice, but that is only a compensation for that ruined vacation. But what about the time of that vacation, that I wasted? And, the most important, all that maintenance money, they charge, would they really do something for that money in meaning of actual maintenance, improvement and renovation, or it's gonna go, as usually, for expanding their sales offices?5. On strictly personal level, I really strongly dislike being ignored three times in a row, when I send letters to the people, that charge me enormous money for services, that don't meet any standards. I travel a lot and stay in hotels more, than I stay at home, so, I have enough information to compare services.Attached is the copy of the letter, I've sent three times.

Regards,

Arthur Paley

Business

Response:

Mr. [redacted] stayed on an Owner Rate Visit, NOT his Owner's week. Owner's Rates are subject to availability. Maintenance Fees are charged for an Owner Week. Owner's rate are an add on amenity and waiving a Maintenance Fee is not an option in this scenario. The consumer's claim that the unit is the same as 10 years ago is entirely false. I would be happy to furnish pictures to validate my claim. I do not have copies of the letters in order to offer a response and I am unsure who they were directed. If the consumer provides copies, I will be happy to review and respond accordingly. We record every maintenance call as a matter of policy for tracking purposes. The consumer's last response requests compensation in the form of a return vacation stay equal to his vacation. We then increase our offer to be restored usage for 2 nights or a refund of the stay which was paid $161.60. Please advise if the letters will be sent for review and which option the consumer selects as a remedy.

Business

Response:

Mr. [redacted] stayed on an Owner Rate Visit, NOT his Owner's week. Owner's Rates are subject to availability. Maintenance Fees are charged for an Owner Week. Owner's rate are an add on amenity and waiving a Maintenance Fee is not an option in this scenario. The consumer's claim that the unit is the same as 10 years ago is entirely false. I would be happy to furnish pictures to validate my claim. I do not have copies of the letters in order to offer a response and I am unsure who they were directed. If the consumer provides copies, I will be happy to review and respond accordingly. We record every maintenance call as a matter of policy for tracking purposes. The consumer's last response requests compensation in the form of a return vacation stay equal to his vacation. We then increase our offer to be restored usage for 2 nights or a refund of the stay which was paid $161.60. Please advise if the letters will be sent for review and which option the consumer selects as a remedy.