Flagship Resort

Review: My husband and I went to a showing and were pressured into buying a timeshare. We were actually pulled apart and they lied to us and said that the other person would only be happy if we bought this. After getting home and realizing it was a timeshare “scam” we attempted to contact them multiple times during the week after we bought it and only got through to the person we were told to talk to by the time our grace period to cancel the timeshare had expired. We were told numerous lies:

• That our family and friends could get the same rates we do.

• That we can get as many rooms a night as they have available at our discounted rate.

• That our maintenance fees would never increase and would always be $616.79. –Lie by the time we had to pay our first set of fees the price had gone up by about $75.

• That we would be able to book the two-bedroom suites as “getaway stay”, one night stays at a discounted rate.

• That the area would become a better place due to Revel and the New Jersey Council cleaning up the area and adding more attractions. – Lie everything is CLOSING!

• Every salesperson also told us they were all preachers. –Possible Lie because of all the lies they spewed.

We ending up using our not so free timeshare week, and were asked to attend a follow-up meeting. We expressed our concerns about the lies; at that point we were upgraded for little cost to us. Upon arriving home we attempted to cancel our timeshare with them and were told that if we canceled it would only cancel the new contract not the old, this was not described in the paperwork. Our paperwork stated that the new contract took over the old contract and the old contract was null and void at the point. During a different visit with them I stepped on glass in our room, which and the piece of glass got deeply embedded in my foot, when we called maintenance and requested that they vacuum because of me stepping on glass we were told that we should wear their shoes at all times and the refused.Desired Settlement: My desired outcome is to be let out of the timeshare contract with no penalty to myself or my husband. At this point we just want out we don’t even care about a refund, we are just tired of having to pay for something we are very dissatisfied with. Also, it would be nice to know that the sneaky lying salespeople do not continue with their lies to others.

Business

Response:

I have read the consumers complaint. The owner’s maintenance

fee has NOT increased since their upgrade. I am uncertain why they would claim

it has. Our documentation clearly states that the Owner should expect their

Maintenance Fees to increase. This is largely due to increased property taxes

and utility increases as well as improvements made in the building. These

consumers have been owners since 2011 and upgraded their time to a better

travel season. Owners are limited to two rooms at any one time on an Owner

Rate. This information is also included in our annual paperwork. Immediate

Family (not friends) is permitted to book the 2 room limit however the

reservation must be booked directly by the owner. In 2011, the owner attempted

to book 6 units and was advised 2 could be at owner’s rate and the remaining 4

others would be at a regular leisure rate. This policy exists to allow all owners to

enjoy their ownership at any one time. I am not certain why the consumer would believe

otherwise as this is a long standing policy. The owner has a recessionary period

and neglected to excise their right in the prescribed period if time allotted. I

reviewed the owner’s statement regarding the glass and our records indicate

that the glass was broken by mistake by the owner per a statement given to us

at the time of the incident. I am sorry that the owner became injured after he

broke the glass. There is no report of stepping on the glass in our record.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The lies I am referring to were told to us at the scam of a sales pitch tour where you're people gather around you like vultures. We did attempt to cancel this scam in the time frame allotted and were we could not! We did not break the glass the previous guests must have broken something. We did report it, maybe your poor cleaning services are just as poor as your record keeping. Our maintenance fees have gone up from the $616.79 we were told they would always remain!

Of course we expected more lies from this shady company. We just want out of this scam! Out of the lies! Away from this nightmare company!

Regards,

Business

Response:

I have read the consumers rebuttal. As per the document signed at closing, the Maintenance Fees was noted as the current fee. An additional document provided called the Public Offering Statement clearly states that each owner should expect his fees to increase. The documents are written confirmation regarding what was discussed during the purchase. The documents do not lie as the consumer indicates. The Owner can sell his timeshare unit at any time to release himself from his ownership. We do not have a resale program as again indicated via the paperwork at closing. It would be the consumers responsibility to sell their timeshare if they desired to do so. The owner has not even used their vacation at this point so I am uncertain how the consumer could gauge the success of the program without making any attempts to book beyond two owner rate from last year. The owner indicates they are tired of paying for something they are very distressed with. How can their be distress when the program wasn't utilized or even attempted? We would be happy to assist the owner with scheduleing their 2014 vacation ownership week before it expires on 12/31/14. Please have them contact me directly for assistance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

First of all we have used our timeshare week at least once and stayed several other times! Second of all as I started the lies I am referring to cane straight from the mouths of your companies crooked sales associates at our original date of purchase. Lastly, our maintenance fees have increased! Please refer to your obviously mismanaged records!

Regards,

Business

Response:

I reviewed the owners reply. I also reviewed each of their

contracts. It appears that they neglected to utilize their2012 week and

requested an exception to extend their 2012 week into 2013. This was granted

and they enjoyed their time in February 2013 representing their 2012 week as a

1 time courtesy. We also waived $40.00 in Maintenance Fees late fees and

charges as the consumer paid the annual fees 4 month delinquent. Again, a

one-time courtesy was granted. Due to the nature of their contract they do not

have a bill or week in 2013 as they own even year usage. Their 2014 week

remains available for use and is set to expire on 12/31/14. The consumer states the

salesperson lied regarding owner rates etc. Not only does our paperwork clearly

exhibit the terms but additionally, these points were reviewed on 8/24/11 with their New Owner

Ambassador in great details. It is very confusing how the consumer can state

they are unaware of the terms and had multiple conversations with our

associates regarding details information of their ownership. The owners are

stating that they wanted to rescind and they were not permitted. This is

entirely not true. They did an upgrade for season were unhappy with the

purchase price and was provided a $2,500 discount. In essence they signed the

paperwork to purchase two times in a matter of 14 days. They claimed they were

placed in separate rooms at first and then stated we stood over them during the

purchase. Again, untrue as the second deal was a mail deal and they were not

actually in the building or with a sales representative when signing their

third contract. They even expressed the need to go over the paperwork as they didn’t

have time initially. They took an additional an additional weekend period to

review. The consumer expressed having medical conditions and stated they are experiencing

financial difficulties during their ownership. While we understand their issues

these are not reasons to vacate a contract. Please instruct the consumers to

sell their timeshare independently if they intend to transfer their ownership.

Again, we do not have a resale program. We are unwilling to vacate the

contract. We will work with the consumer to extend their 14 week as a final

courtesy if traveling prior to 12/31/14

is not possible. Please have them confirm to me if this exception is needed prior to 12/1/14.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Your response is filled with too many lies! Please contact me!

Regards,

Business

Response:

I have the consumer accusation that my response was also filled with lies. I am mailing proof of each of my claims tot he consumer for them to review as factual statements. I am also requesting that the consumer contact me directly to arrange a conference call as they have requested to discuss and settle this matter privately based on their last reply. If need be, I can also send the documentation to confirm each of my claims that the consumer regards are lie directly to the Revdex.com to settle this matter.

Review: I unfortunately to my dismay own a time share at FantaSea resorts, although after my experience on August 4th and 5th will be looking immediately to sell it. I was offered an overnight stay to attend a presentation in the morning in regards to the timeshare I own and upgrades that have been made to the resort. I agreed to stay overnight on Sunday, August 4th and to attend the presentation on August 5th. The parties who stayed overnight were myself and my 8 year old daughter (note: I am currently 5 months pregnant.). We did not check in until after 10pm. The one bed had sheets that were wet (like somone put them in the washer and didn't dry them all the way (best case)) so my daughter ended up sharing my bed since it was late and I did not feel like having to switch rooms. In the morning, my fiance came and stayed with my daughter while I attend the meeting. We slept and showered in the room only. The coffee pot was used by my fiance to make one pot of coffee. The use to the room was minimal at best. I attended the presentation where they tried to push me to invest another 9K telling me the investment I purchased already for over 8K is essentially worthless now just 2 years later. I declined. On August 5th, Fantasea Resort charged my checking account $200 for Excessive Cleaning. The resort has not returned my phone calls for an explantion of the excessive charge they fined me with.Desired Settlement: I want an explanation and a refund. The balcony of my room was covered with chicken bones from a previous attendant. Since the balcony is shared with multiple other units, again a report was not filed. The resort could have called me prior to charging me. The lack of a return call is disgraceful. All business handled by this corporation should be investigated because I feel terrible for the hundreds of people like myself they are ripping off however they can, either with high pressure sales tactics, lack of respect, or harassment. The $200 charge is their way of making me pay for a room that was supposed to be free, since I did not invest another 9K. It's a disagrace.

Business

Response:

I have read the consumer’s complaint. The resort policy is that all damage is report or otherwise will become the responsibility of the staying guest. This is noted on the registration card which is signed by the guest at the time of check in. The excessive cleaning was to extract a brand new mattress for a wet stain. Because we were able to clean the mattress, the consumer was not charged for the replacement. An invoice and letter was mailed to the consumer to make them aware of the charges on 8/5/13 and mailed to the address the consumer left on file. The consumer claims regarding the reason for the charges are completely false. Unit had been very recently renovated and the mattress was still wet at the time of the consumer’s check out. If the damage had occurred prior to their arrival as they allege, the mattress would not have been still wet. It is regrettable that the consumer feels this way in regards to their ownership. I would request that the consumer report all damage if any immediately upon entering the unit for future stays to avoid such a scenario.

Consumer

Response:

Review: [redacted]I am rejecting this response because:Per my complaint the mattress was wet when we were there. We arrived with it in that condition and as stated were forced to share a bed. For the record we slept in the bed next to the balcony, the one next to the sink was unused except for taking the covers down and discovering it was wet. We thought the sheets were wet only and did not know of damage to the mattress as I was not doing further investgation at 11pm. I can promise that the damage done to the mattress was not caused by me or my daughter and that we had no interaction with any liquid other than in taking a shower. The damage complaint should have been filed against whomever stayed in the room prior to me and had the Flagship had the courtesy to contact me prior to charging me for the damage, I would have promtly explained this to them. The maid service of whomever examined the room prior to me checking in should have made a note of the damage and wetness (since hopefully they at least put fresh sheets on and should have made note of the wetness/damage then).Regards,[redacted]

Review: My family & I arrived to this unprofessional hotel on friday, march 27th 11pm. after sitting in the room for about 45 mins, I flipped the sheets to relax and I quickly noticed a live and crawling BEG BUG under the blanket. my 3 year old freaked out. I called the front desk and they REFUSED to give us a new room and gave us a bogus excuse that we were here on a promotion and if we switch rooms we'd have to pay full price!! completely disgusting and a rip off! we went to the presentation and my mother is single & it was her appointment. [redacted] was so nasty to us and told my mother she cannot come on the tour because shes single but has a ring on her finger which by the way was my gift to her for her 50th b-day. I asked to see their policy on rings worn going on this tour. I was denied that.she told me we'd have to pay for the room & taxes. I asked back for my $100 they charged me before I even got there to hold my room, they told me they cannot refund me. basically we drove over 3 hours, came in contact with BED BUGS, wasn't able to purchase a time share, did not get back my $100 I was promised and now i'm worried my house has bed bugs and might have to call a exterminator because we are itching!!! I want my money back and compensate for this terrible weekend by [redacted] AND [redacted] IS MARKETING!!!!!!!! WORST HOTEL EVER! RAN BY THE GHETTO!!!!!!!Desired Settlement: I need my $100 refund back and $19 I paid for the taxes on this room. I shouldn't have to pay a dime for coming into contact WITH BED BUGS and receiving the worst customer service EVER!!! These people were by far the nastiest and I need my money back because I will continue to report this hotel and I won't stop until I get my refund back for $100, $19 for taxes and they need to financially compensate for all the insults and disrespect they passed to myself & my mother!!!!!

Business

Response:

Thank you for your recent stay. Can you please confirm the booking party? The complaint suggest that the reservation may have been in your mother's name and I cannot track a reservation using the name provided on the complaint. Please confirm booking name and reservation confirmation if possible for further research.

Consumer

Response:

Review: 10554554

I am rejecting this response because:I feel this hotel was a complete rip off and they have done NOTHING to resolve this issue. This reservation was booked under my mothers name Shivkali Persaud. This was her appointment and my mother has been single since 2010 and because she had a ring on her finger WHICH I GAVE HER AS A GIFT FOR HER 50TH BIRTHDAY; they said we were not entitled to go on the tour because OF HER RING. We also experienced BED BUGS on this trip and was denied a room from the person at the front desk. I still have NOT received the $100 they said I would get back that they charged my card to reserve the room and they said they will reimburse me for that $100 and I haven't gotten it yet. They also charged my card another $50 when I checked in Friday night and I STILL haven't received that back!!!!! This hotel is nothing but a scam!! I need my money back!!!

Regards,

Kavita Lutawan

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I still did NOT get my refund they said I would get back. They charged me $50 as a deposit when I checked in and I still have not gotten my refund for that as yet. Thank you for the refund of $99.00.

Regards,

Business

Response:

Please have the consumer provide proof of the $50.00. The $50.00 is a security deposit hold and was only authorized not presented for payment. The consumer should confirm this fact with the banking institution. If there was an actual charge, we will research and advise. My fax number is ###-###-####

Review: I was already an owner at this resort. I was asked to meet with the sales team for them to present me with their new owner's program. I attended the meeting and was practically told that if I did not change to the new program I would never be able to use the week that is included with the existing contract/deed I already had. It was explained that the way the new Points system worked the owners in said Points system would always have priority over traditional owners such as I was at that time. I asked questions about my week for this year (2014) and explained I had Split my week and was using the weekend portion during that time. The Sales Manager expressed to me several times that if I choose not to use the the remainder of my week (Sunday-Friday) I could just call the Reservations department in December (before the end of the 2014) and reservation the remainder of my week (Sunday-Friday) for the following year (2015) since I was upgrading to the new Points System. I signed a new contract and changed my ownership to the Points system as it was made clear I really had no choice especially since I had already invested so much money into their resort.

Today I called the reservations department to make a reservation for 2015 using the remainder of my 2014 week and was denied. I was informed this was not possible. I asked to speak with a manager and was told the manager would tell me the same thing. I attempted to contact the Sales department and was unsuccessful. As it stands the Sales Manager at Flagship mislead me so that I would purchase the new ownership program. This is further upsetting since I had just finished paying off the mortgage on my previous deed. It seems I will lose the majority of my week for 2014 after having paid the maintenance fee for this year because of inaccurate information by their Sales Manager in an effort to make a sale.Desired Settlement: I would like to be able to use the remainder of my 2014 week during 2015 as I was informed I could do. If this is not a possibility I would like a refund on the maintenance fee I paid for my 2014 week.

Business

Response:

I have read the consumers complaint. As a long time owner since 2011 the owner is aware that usage begins on January 1 and ends on December 31 of the year issued. The Owner stayed in July and it was a reasonable expectation that the time remaining would have been scheduled between his departure and prior to 12/16/14. The owner will be granted for usage until 2/28/15 to schedule the remaining period of time on his contract as a one time exception and cannot be deposited as split weeks are not available for deposit with Interval. I have made a notation on the owners contract to this agreement. He can schedule his time for 2014 for usage prior to 2/28/15 with customer care by calling ([redacted]

Review: This company uses fake "drawings" at public events to gather people's information to build their prospective client list. I was told I was entering a drawing for prizes at a air/car show. I was then called and advised I "won" a prize package containing four plane tickets among other items but I needed to go to AC and sit through a presentation of their resort to claim them. When I appeared at the resort, I was told I didn't qualify for the promotion because even though I am divorced and live alone with my child but earn well over their income requirements, I have a boyfriend of almost 3 years so he would need to be there too. It made no difference that I don't live with him or share any joint Financials with him. He doesn't even live in the same state as I do, but I was disqualified from getting the "prize" that I "won" because my boyfriend was not with me. They tried to say it was in an email they sent me however that email only requires married couples, engaged couples or cohabitation couples appear together. I am not in either of these categories. From beginning to end, the staff I dealt with were rude and never friendly even before they disqualified me. This "contest/drawing " I entered was not a contest and did not have real "prizes/awards" it was a phishing expedition for people's personal information. A complete scam. Not to mention this place is in a slum in AC.Desired Settlement: This business should be forced to give every person they have called and advised were "winners " of a drawing an actual prize as advertised at their point of entering the "drawing " they should be fined/sanctioned and shut down.

Business

Response:

I have read the consumer's complaint. Per our bookingconfirmation, a preview tour of 90 minutes must be held in order to receive thegifts. The consumer indicated that her boyfriend would need to beaware of any purchases prior to commitment made but was not present. Byindicating that she was unable/unwilling to continue on a preview topotentially make a timeshare purchase without his input and presence, she disqualifiedherself from the preview at that time. Our confirmation indicates that all partiesinvolved in the purchase must be present. Our records indicate she willreschedule her preview at a later time to receive the gifts.

Consumer

Response:

Review: [redacted]I am rejecting this response because:It is completely untrue. I was asked if I was married, divorced or single. I stated divorced. I was asked if I lived with anyone, I stated only my daughter (who is 12 years old and was with me). I was asked if I had a significant other, I responded I had a boyfriend of almost 3 years who I do NOT live with, whose money is not comingled with mine in any way, who has no bearing on my financial obligations and commitments and who lives in a completely different state than I do and that I only get to see him one night per week. I was then told that due to the fact that he was in my life for that period of time that he would have to be present according to THEIR determination of my relationship. I argued this point as he has no say in what I spend my money on or what I do in my life as we do not live together, are not engaged to be married and have no plans to be married in the future, and the girl at the counter, her manager and the woman standing at the podium advised that according to THEM my relationship constituted one where my boyfriend would need to be present. I was not offered to a tour and they wasted my time and money in getting there. I am 48 years old, divorced and financially independent and plan to stay that way. They have no grounds to state that my boyfriend is necessary for me to make a financial decision.Regards,[redacted]

Review: I had a meeting with the timeshare representative on Monday February 2nd. He explained the program and how I owuld receive 1 flexible week a year to use at The Fantasea Resort located in Atlantic City, NJ. He lso explained how I could deposit my week in Atlantic City in exchange for a week anywhere else in the world that was included in the Interval International book/website. I was showed the book which included numerious different locations in the world. He also explained they were offering a special at the time that would include a Platinum membership. With this membership I would be able to book a room any night I want at a discount at the FantaSea resort in Atlantic City along with 12 additinal "Getaway" week through Interval International at an average rate of $350 per week. When I asked how much would the week cost at most his answer was $600. I tohught this was a great deal so I decided to go through with the paperwork especially since they had plenty of Revdex.com plaques displayed in their office. All the paperwork I have and signed state 60 days. I did not receive acces to my Interval International page until 3/16/2015. To my astonishment, I looked at numerious different locations and dates including an entire year out and all locations were over $1,000 a week for a getaway. I immediately called Fantasea to cancel my ownership and they told me it was too late. The cancellation policy is 60 days. I have called every day since 3/16 and nobody has returned my call. This is a scam and I am asking for the help of the Revdex.com because it seems you have a good relationship with this company and I hope you understand where I am coming from. Please feel free to contact me with any further questions.

Thank you,

[redacted]Desired Settlement: Cancel ownership, retract loan with lender, refund credit card for deposit and any payments made after.

Business

Response:

I have read the consumer’s complaint. At the time ofpurchase the consumer agreed that her Interval (II) Membership Card shouldarrive in 60 days from date of purchase as initialed, dated and signed. Ms.[redacted] purchased on February 2 and claims to have received her Interval Membershipcard on 3/16/15which is well before the expiration for the 60 days agreed upon period. Ms.[redacted] did contact us on 02/27/15about rushing her II Membership and was reminded that II takes approx. 60 daysto set up. I search two locations Bahamaswith a weekly rate of $342/572 and $522/422as well as the Dominican Republicwith a weekly rate of $204 and $254. Iam not certain what locations Ms. [redacted] search but I made copies of the resortsto confirm my search and can confirm that I am able to locate getaways that arefar less than the $1000 rate claimed. Ms. [redacted] claims that we have ignored her calls. We spoke with Ms. [redacted] on 02/05/15 02/27/15, 03/14/15, 03/19/15 and 3/23/15 as well as via email chain on 03/20/15. Lastly, we do provide cancellation window of 7 days (not 60days as claimed) as noted at the top of the Purchase and Sales Agreement in allcapital letters. Ms. [redacted] did not exercise her cancellation within the prescribedperiod and as a result the contract terms remain in effect. We have anAmbassador ready to assist Ms. [redacted] with any vacation needs. They can be reachedat (800) [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have left messages on all the dates they provided, they told me somebody would call me back to discuss the issue however I have not received a call back from the business's. If they would like to resolve this issue they need to call me and discuss the issues I am having booking travel because I am not getting any rates below $1,000. This is unacceptable that they have all my messages on the dates I called and are ignoring them. Please have the company call me to discuss the issues.

Regards,

Business

Response:

I have read Ms. [redacted]’s rejection and again disagree withher representation of the situation. We called her on 2/5/15 12:17pmand left a message this was not a returned call. We returned a call on 2/19/15 at 1:42 at call back number left ending [redacted] whichwas not a good number per message. 02/27/15 at 1:42pmleft another message at [redacted] to discuss attempt to discuss usage not as a callback but as part of our New Owner Program. Called back again 9:24 and spoke to Ms. .She stated she wanted IIrushed and wanted [redacted] to call her. [redacted] called back at 9:43 am on same day to remind ms. II took 60 days. On 03/15/15 at 1:38 we emailed ms her II Membership Number. On 03/19/15 11:56 we spokewith Ms. [redacted] who did call in and discuss her opinion about II Getaways costinga 1,000 which again I can clearly disprove. At that time she demanded to speakwith someone prior to 3pm that day. At1:26 [redacted] called and left a messagefor ms. There was not a call back from ms. On 3/20/15 we received an email from to cancelmembership due to Getaway info. We responded by offering to go over II’s websiteand provided contact information for ms to use at her convenience to avoid theongoing issue of trying to contact ms. At11:40 we received another email stating to sell her unitand she was going to contact the Revdex.com. On 3/20/15 4:03[redacted] left another message. Tried again at 4:48one number was the wrong number and the other number was out of order. On 3/23/15at 11:32 am Ms called in requesting informationon how to sell unit and stated again was going to contact the Revdex.com. She also requesteda call back and provided a corrected number ending [redacted]. [redacted] called the newnumber at 5:49 and left anothermessage. No return call. We have not ignored her messages nor would we. We havespoken to Ms. multiple times yet she indicates she is being ignored. In the spirit of preventing any furthermisunderstanding, can Ms. email me directly with a date and time that one ofthe Ambassador Team Members could call her back that she will answer the calland be available to discuss her concerns so this matter can be settled privatelyas per her last request? She can email me at [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] has never once left me a voicemail on either phone number. They have had the correct number for over 2 weeks now and I have caller Id on both lines and nobody from a 609 area code has attempted to call me or leave a message. If I do not get a call back from the business by Wednesday they are lying to you about all this. They have never once tried to call me back. They are scam artists who are 100% lying. I wills end you a copy of all incoming calls from my cell phone provider so you can see proof of this.

Regards,

Business

Response:

Today, Thursday April 23, 2015I received this rebuttal as this information was sent via the Revdex.com on the samedate. The consumer indicates that we are liars if we do not respond byWednesday. The correlation between the day of the week and honesty is not clearto me and is in my opinion unreasonable as we certainly cannot make a responsewhen we are not aware of the matter. I provided dates that we spoke with and emailed Ms. [redacted]. Regardless of whoinitiated the calls, the calls were not ignored as alleged. This appears to bea case of buyers remorse. However, I am certain in working together we canensure that Ms. [redacted] creates a desirable vacation experience. Ms. [redacted]'s original claim was about the rate of the getaways, the IImembership not being received timely and cancellation of the contract policy.We have proven the consumer's claims invalid and can provide written anddocumented proof. My last request was to provide a date and call back time tohave one of our Ambassador’s discuss the matter. I assume the date wasWednesday (yesterday) but we were not made aware until today. Can we pick adate at the end of next week with a time to secure and actual appointment callback time that is mutually convenient for all involved as originally requested?

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I spooke to [redacted] at Flagship today. She was not able to assist me in selling my timeshare. I bought the timeshare at Flagship, they did not hold up to their end of what I was told I was buying and now they cannot assist me in selling the timeshare. They claim they do not endorse and cannot recommend any specific realtor to sell the timeshare to, however I was able to buy at the location. If they are able to sell a timeshare on site I don't see why they are not able to buy it back. I was also told in the presentation I could sell the timeshare whenever I wanted and was never told I had to figure all that out on my own. She explained if I bought a car I wouldn't be able to sell it back to the dealer. Actually I would if I had a problem with the car. Legally, the dealership is responsible if they sold me a faulty car.

Regards,

Business

Response:

. I did speak with Ms. [redacted] today and was hung up on after abrief call as she called me a "scam". This is not the actionsof someone who is working in the spirit of resolution. I pointed out to theconsumer that the contract as illustrated in The Purchaser’s Acknowledgmentline 11 which in not only initialed but also a signed document clearly stateswe do not resell the timeshare and she agreed to those terms at the time ofpurchase. I am not sure why months later the consumer would expect the terms tochange. Additionally the consumer originally mis-sated that she all locationsfor getaways exceed $1000.00. This is an untrue statement as there are many locationsthat are far below the $350.00 Average as well as exceed. This is how anaverage is obtained. Additionally, thecontract terms do not quote any specific amount that the getaway would beoffered as we cannot control any other resorts pricing. For the consumer toexpect that we can is not reasonable. The consumer is looking for one locationfor a getaway from our brief conversation. Had I been permitted I would havesuggested that she use her week for exchange if she felt the getaway exceededher budget. Getaway inventory and pricing is subject to supply and demand andsome locations will exceed the average but again, this is an average. To expectthat all location were a fixed price is not what we sold (again we stated anaverage) and therefore no contract violation exists as claimed. The writtencontract is a record of the conversation and to stated and differentunderstanding or expectation after the recessionary period expired is notreasonable. The consumer stated their interval membership was not received in terms stated.The membership was received ahead of the agreed upon time. Participation inInterval is option. The consumer purchased a week to be used at the FlagshipResort with an option to participate in the II Exchange network. We havedelivered what was sold. The consumer can not make us responsible for II'spricing of specific location and then deem our product to be flawed. Theconsumer has defaulted on their payment terms as their Maintenance Fees whichwas billed on 4/4/15 and dueupon receipt is now past due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never received the dues bill. I received multiple other documentation so I know they have my correct address. I have paid every month since I signed up along with my deposit. I am in no means in default of any payment

Regards,

Review: We were told that we would be able to take at least 4 weeks of vacation with the 30,000 points we purchased as a trial membership. When we went to make reservations, we were told that a one week resort stay would cost between 20,000 and 60,000 points.Desired Settlement: We just want our money back.

Business

Response:

I have read the consumer's complaint. The points program allows the flexibility to take one vacation or more depending on the vacation accommodates and travel dates requested and the corresponding point values. The consumer would be able to take up to 3 vacations as long as they were booking 30 days or less as the point value this inventory is 9,000 points or lower (the lowest point value offered at any resort) for each exchange. It is clear to me that the consumer requested a vacation outside of the 30 days or less window based on the point value conveyed in their complaint. The Vacation [redacted] made an attempt earlier today to assist the consumer. Please direct them back to their vacation [redacted] at ([redacted] for additional tips on booking to ensure they can maximize their vacation experience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I stayed at this resort for one evening. I was told at the time of check in that a security deposit of $100 would be held on my account and that it would be release in 7 to 10 days. After 10 days I contacted the hotel regarding the release of my funds. I was told the funds were released the day after check out and my bank was holding the funds. I contacted my bank which said there are no funds on hold and that the deposit taken was a direct withdraw of $100.00. I waited until the 12th day and contacted the hotel again. I told them there was no hold on my account and the money was not released. I was told, it is there practice to hold those funds for a minimum of 14 days not including weekends and holidays and that I could expect my funds maybe the first week of March which would 1 month later.

I do not believe it is lawful to not include weekends and holidays in the calculation of a security deposit and think this practice should investigated. I was told via email the funds would be released, two days have passed and the funds are still not there. This is for a one night stay and am shocked by this business practice.Desired Settlement: I want a refund of my funds due and owing to me. That's all. The mere fact that I have had to go to such lengths for the return of my own money is unbelievable and frustrating to say the least on a one night stay.

Consumer

Response:

RESOLVED

Review: I booked my stay through [redacted]. I was unable to keep my reservation due to illness. The cancellation policy says Cancellations or changes made after 11:59 am or July 11,2014 or no shows are subject to a hotel fee equal to the first nights rate plus taxes and fees. I tried to cancel my reservations but could never get anyone to answer the phone. When I finally got in touch with with someone I was transferred to 4 different people when asking about a refund or cancellation. I was finally told to call [redacted]. [redacted] told me that the property had a 100% cancellation fee, and [redacted] resort had refused to refund any of my money. Total price paid was $449.80. One night at the property should have bee $97.76 plus fees.Desired Settlement: I have no problem paying for 1 nights stay even though I didn't stay there. I feel they should follow their refund policy and refund all my money less 1 nights stay.

Business

Response:

I have read the consumer's complaint. This complaint should be against [redacted] and NOT [redacted] Resorts. The consumer entered into an agreement with [redacted] and paid [redacted] for the reservation. Please redirect this complaint. As a side note: We only charged [redacted] (not the consumer) for the 1 night stay. We will be contacting our [redacted] Representative to determine why they would provide the consumer with inaccurate information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This matter was handled very quickly by a gentleman named [redacted]. He was very polite and spoke with [redacted] . He explained to them that 1 nights charge was their policy for a no show and we had the right to be refunded the rest of our money. After doing so, [redacted] promptly refunded my money. Thanks [redacted]

Regards,

Review: In July of 2013, while on vacation my wife and I were approached about buying a timeshare. We sat through the presentation and at the end after seeing the property we were hooked. We bought the timeshare at a reduced rate and 18% interest rate. We have never received a bill or a statement for all the payments we have made. In addition, the maintenance fees for the timeshare in the contract that was signed was less than what we were billed for, not to mention that we got bill in November of 2013 for the 2014's annual maintenance fee. At the time of the purchase my wife and I explained that we could not afford the maintenance fee and would prefer if they deferred the fee and member privileges until 2014 where we would pay the fee over the course of the year included in the mortgage. They offered several payment options for the maintenance fee to include an option where we would not have to pay anything if we got 4 people to stay over night at the resort in our timeshare room and sit through the same presentation we did. No we are being bombarded with invoices for the maintenance fee starting last November to where we are being assessed late fees to include the original amount that we did not agree to pay up front. I have contacted the resort several times to discuss my dissatisfaction to no avail. Each call made to them I spent between 15-25 minutes on hold. On the 1st call, I asked about ways to dissolve this contract as I have not used the resorts' services or benefited in any way from them. The representative told me that they would not take the property back because there is still a mortgage due on the account. He said once it is paid off then they will take it back. Now I do not see the point of continuing to pay for something that even their representative admitted to me that it has no value.Desired Settlement: I would like to be contacted by someone who can affect my situation. I am frustrated with calling them and wasting my time on the phone. Every call I make I get passed around to someone else. The last phone call I made, I spent 25 mins on hold where multiple times during the hold period I heard the line open then placed back on hold. After the representative finally looked up my account, she hung up the call because supposedly she could no longer hearing me. I called back and spent another 20 mins on hold before hanging up. We have paid over $4000 in mortgage to this company and all we want is to dissolve this contract because we do not want this product anymore or have any use for it. We are willing to forfeit the funds we have paid thus far and move on with our lives. A representative at one point told me I should learn how to use it as they won't take it back. This is not how a business is conducted with such poor customer service.

Business

Response:

I have read the consumer's complaint. It is unclear to me why they would want to cancel services that have not taken the opportunity to enjoy. The purchase made was to deed Real Property into the consumer's name. The contract documents described the cancellation period and terms and the consumer neglected to complete a cancellation within the prescribed period. The consumer states he requested cancellation details on the first call. This was not discussed until 4 months after the purchase which is well past the attorney review and cancellation window.

We do offer a Referral Program to offset any Maintenance Fee Billing. The consumer stated they are "bombarded" with invoices. Three notices were sent in total. The Maintenance Fee Billing occurred on 11/1/13 for their 2014 usage and a billing statement was sent. A reminder was sent in December and notice of the late fee billed to their account in January. Per our Public Offering Statement, Maintenance Fees will increase. In an act of good fait, I would like to offer the consumer a reduction of the Maintenance Fee Billing to the 2013 rate as a one-time courtesy. Additionally, if the 2013 Maintenance Fee Billing amount is paid prior to 3/1/14, I will waive the $35.00 late fee as a one-time courtesy. If the consumer needs a payment plan, they contact me directly.

If the consumer wishes to review their Mortgage information they can log on to www.[redacted] for details pertaining to their mortgage account.

Lastly, the consumer was advised in his purchase documents that he has a personal Vacation Ambassador. [redacted] can be reached by calling [redacted]. She will be able to assist the consumer with any usage questions and assistance needed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The contract does state that there is a 7 day period to cancel without penalty. However, 7 days after the purchase my wife and I were still on vacation and we were at the time satisfied with the product we had purchased. However, our dissatisfaction did not come until 4 months later when we called after several unsuccessful attempts to log into our account information and explore the service associated with the product that was purchased.

At no point in the brief or during the purchase were we informed that we had an "Ambassador" by the name of [redacted]. We have never spoken to this individual and this "ambassador" has made no attempts to make contact with us by phone, email or otherwise. It took us till the 3rd call and nearly 5 months after the purchase to finally be provided information regarding account access and vacation planning resources. After getting the run around from customer service, we finally got someone to tell us what our account login number was as this was not provided in the contract.

In addition, the contract does not mention an annual increase to the maintenance fee or state a deadline for when payment would be due. We have to date (2nd month in the year) received at least 3 notices about the 2014 maintenance fee being due and reminded about it every time I call even before asking the purpose of my call. Simply waiving the late fee and reverting to the 2013 pricing as a "courtesy" is unsatisfactory and in fact a breach of contract seeing as how the contract clearly stated the price to be charged for the maintenance fee on annual basis. Moreover, we were briefed that the maintenance fee would be waived if we had 4 visitors stay overnight to receive the timeshare presentation. Again, we were not provided with a deadline with which to accomplish this task.

We have not taken advantage of our membership with the business but due to the level of dissatisfaction with the service we have received thus far, we want to severe all ties with this business. The product as was marketed has failed to provide the level of service we were promised which led us to inquire about cancellation details. Despite my limited knowledge of timeshares, I know that in order to take advantage of the product, it relies on good customer service and to date we have not been given that.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Ok, this back and forth has really grown tiresome. To date, "you" have made a lot of promises and it does not seem like you even know the particulars of my account! According to the equiant information that you have made reference to and the customer service representative we spoke to, our interest rate is 17.9 percent. So if that is not the case, please let me know. I contacted the company in an attempt to speak to "you" directly about reaching some resolution but that was unsuccessful. This emailing back and forth is not resolving anything and I would appreciate it very much if you would not mind contacting me directly to avoid all this for the following reasons:

-We signed one thing in the contract (Maintenance fee pricing) and now you're making reference to a public offering statement?

-The product and the customer service associated with it has not been to our satisfaction

-We were offered a lot during the presentation that we don't seem to have now to include platinum status where we have 13 weeks per year and not just 1

-The product as marketed stated that it would "pay for itself" now with an interest rate of 17.9 % and the intention of raising the maintenance fee every year I don't see how that is possible

-You mentioned a discounted owner's rate?? I do not see where we got a discount if the same product that we have from your business is for sale for less that a fraction of the value! We have been conducting our research (maybe we should have done some homework before but that's on us), and found that the product offered was in fact not a discount as it was grossly over priced perhaps to account for all the "free" items that were being offered to attend the briefing or to fund your marketing strategy

-I also do not intend to keep paying for something that YOU maintain control of with your banking agency in the back office and I have no control over this "deeded property" but I should pay the balance to "gift" it to your company for resale at that point? This was the advice provided by one of your staff members which I actually find insulting then to add further insult, he told me I should learn how to use it! -- and that is the customer service you expect me to keep paying for

-Again, after a lovely presentation from your sales associate, what reason would we have to contact attorneys within 7 days of purchasing the property??? The first mortgage had not been due, we had no contact again until I finally called to query the maintenance bill statement we had received almost 4 months later. Within 7 days how could we have known that we would be going through this headache to have our needs met after being promised such "great" customer service?

Us filing this complaint grew out of frustration dealing with representatives of the company who were not able to remedy our issues. Now at this point, after weeks of going back and forth be it on the phone or through this messaging system, our frustrations have only increased. We want nothing to do with your organization and are simply trying to severe our ties at this point. This was a last ditch effort to avoid involving our military attorney or even hiring a civilian to handle the case. As stated previously, we are willing to forfeit the "mortgage" we have paid to your institution thus far to wash our hands of this or we will have no choice but to take this a step further.

Regards,