Flagship Resort

I have received this written notice after the last payment was processed and therefore will not be refundedI have stopped all future auto payments per the requestThe consumer must make his payments timely to avoid effecting his credit rating and payment historyStopping the auto payment
does not relieve the consumer of the financial commitment to make timely payments simply the payments will no longer be auto paid until such time as the consumer reinstate the auto payment authorization in writingIt is our profound desire to assist the consumer in their endeavors regarding a vacation ownership experienceI will have an agent contact them directly named Michele R*** to offer any assistance needed to assistwe look forward to working with the consumer

I have reviewed the owners complaintI have also reviewed out Maintenance Work tracking ticket and there were not any calls logged for this guest during their stayIf the consumer had an issue during thier visit, it is a reasonable expectation that they would have reported issues claimed to the
Revdex.com to the Management team to be addressed during their stay not months after the visitThe owner was not on their Owner's week but was enjoying their Owner's Rate privileges and there fore Maintenance Fees would not play a factor in any consideration offered to restore this consumer's faithThe consumer was assigned to a renovated unit and the pool was renovated as recently as 2011, so the claim that the conditions at the resort are the same as years ago is inaccurateWe have been in the midst of an ongoing renovation project and are spending Million dollars to improve our serviceOn the 17th of July we did have a temporary elevator outage that last about hoursThis impacted service greatly and we offer our sincerest apologies to all of those effectedI woould like to welcome the guest back as my guest in an effort to correct this inconveniencePlease email me a date you would like to stay and I will confirm if that date is availableI look forward to hearing from you regarding your future stayThank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have read the consumer's responseThis particular booking was scheduled with an outside companyWe have sent the consumer's complaint directly to the owner to provide the necessary feedbackPer the consumer's complaint they are unwilling to accept our response due to our unprofessional behavior as stated in their refusalI am sorry that the consumer feels this wayI am unsure whom they spoke with at our corporate office in order for me to share additional feedbackIf the consumer possesses those names, I would gratefully accept them to address the concerns of rudenessI am the Director of Owner Relations and the consumer can rest assured the matter is being handled and addressedPlease thank them for their feedbackI can detect an additional resolution that would be acceptable to the consumer based on their complaint than the understanding that they disagree with our policy and that feedback tot he booking agent is needed which was already provided

My fiance and I were there in May and we had the best time! The staff were extremely courteous and friendly plus they had shuttle buses that took you everywhereA+++

I have read the consumer's complaintIt is our Corporate Policy for all potential owners to offer two forms of ID in order to take the Vacation Ownership Presentation 1) a current photo ID 2) a major credit cardThere are also additional requirements that are clearly conveyed and accepted by each
consumerWhile we understand the consumer's point of view, this is not a policy that permits exceptions.Please have the consumer contact is back when they meet each requirement of our presentation ad we will certainly welcome their business

Complaint: ***
I am rejecting this response because: again why would I want to use the facility that is in disrepair and dirtyI want to return the unit.
Regards,
*** ***

RESOLVED

I have read the consumer's rejectionThe season floats and encompasses many weeksAdditionally, it can be scheduled outside of the owned season days in advance so the owner could have access to the summer for certainAdditionally, when traveling with ***, the seasonality depends on the travel destinationThe Owner did not exercise their right to cancel within the prescribed period as outlined in the contract that was mutually agreed

Complaint: ***
I am rejecting this response because: I tried to book my vacation outside of the "owned season" with at least five and a half months prior to my anticipated vacation dateMuch more than the days they suggestAdditionally, *** was unable to find a room for my vacation even with that much time how is one to take a vacation on your terms not on oursI thought this was a free country where workers chose where and how they want to spend their money/vacation especially when they have worked hard to earn it and want to spend time with their families. I STRONGLY SUGGEST THAT THE Revdex.com LOOK INTO THE PRACTICES AND ETHICS OF THIS BUSINESS BECAUSE THEY ARE TARGETING THE MIDDLE CLASS WITH GOOD CREDIT TO RUIN ITWHICH IS WHAT IS GOING TO HAPPEN TO ME. Once again I repeat, how is one to know that one will not be able to book a vacation where one wants to go if all you give the customer is days to review the contract? Only when one tries to book a vacation is that ALL of the obstacles come to lightWE ARE ASKING IF WE CAN COME TO AN AGREEMENT WHERE OUR EXCELLENT CREDIT WILL NOT B?E TARNISHED AND WE WANT TO BE REMOVED FROM THIS CONTRACTPlease let us know what we can do to be released whatever monetary compensation you wantWE ARE NO LONGER INTERESTED!!! WE DON'T WANT TO ?BE AFFILIATED WITH FLAGSHIP AND WANT TO BE RELEASED OF THE CONTRACT
Regards,
*** ***

As per our policy, we have completed a thorough and full investigation utilizing a third party agent who is an expert in pest controlThe Pest Control Professional fully inspected the room and could not corroborate the claims made by the consumerAs a result a refund would not be offered as it was unclear what type of bug if any was present. The consumer alleges that we are lying or have lied in the pastWe are relying on the findings of an investigation from an independent contractor and must use that source as a solution to remedy any claims.
In a final attempt at resolution, we offer a refund for the second night of stay as this is when the alleged incident occurredWe trust this will be a satisfactory solution to resolved this matter

Complaint:
I am rejecting this response because:I feel this hotel was a complete rip off and they have done NOTHING to resolve this issueThis reservation was booked under my mothers name Shivkali PersaudThis was her appointment and my mother has been single since and because she had a ring on her finger WHICH I GAVE HER AS A GIFT FOR HER 50TH BIRTHDAY; they said we were not entitled to go on the tour because OF HER RINGWe also experienced BED BUGS on this trip and was denied a room from the person at the front deskI still have NOT received the $they said I would get back that they charged my card to reserve the room and they said they will reimburse me for that $and I haven't gotten it yetThey also charged my card another $when I checked in Friday night and I STILL haven't received that back!!!!! This hotel is nothing but a scam!! I need my money back!!!
Regards,
Kavita Lutawan

I have read the consumer's complaint and their folio during their stayThey were already provided compensation in regards to a reduced rate and a late check for three additional hours past the regular check out time for any inconvenience they experiencedI believe this already provided
compensation is more than adequate

I have read the consumer's complaintThis complaint should be against *** and NOT *** ResortsThe consumer entered into an agreement with *** and paid *** for the reservationPlease redirect this complaintAs a side note: We only charged *** (not the
consumer) for the night stayWe will be contacting our *** Representative to determine why they would provide the consumer with inaccurate information

I have read the consumer rebuttalMy previous reply was entirely accurateThe fees are disclosed at the time of purchaseNo agent at this resort would advise a consumer there are no additional feesThe security deposit is a refundable feeAll inventory floatWe consistently have inventory availableThe consumer suggesting there is never availability is untrueThis would only possibly occur if the reservations are being requested in a few days advance of the arrival as with ALL resorts the inventory is used prior to arrivals when working effectivelyThe third party only exists to expand the travel opportunities outside of the original purchase location *** ***The consumer is not required to join or continue to make transactions if they travel would be limited to *** ***The last increase that occurred is a 5% increase and certainly not be classified as insaneThe allegation that we set up the consumer to have their fees behind is unreasonableThe consumer had other prior contracts since This is indication that all increases processes should have been understood by the consumerThe notion that as a business want a consumer to be behind is also unreasonable

I have read the consumer's rebuttalThousands of owners book annual with our partner, *** when traveling outside of the home resort and tens of thousands more book at the home resortThe problem the consumer is suggesting occurring to them is unique to their experience and I would offer that we can assistIt is not a problem with the contract or our reservations processIf the consumer is no longer “interested” in being an owner, they may certainly sell their ownership stake at anytimeA “release” as they indicate is not the process to end their ownership

I have read the consumer’s complaintI am slightly confused by the consumer’s dissatisfaction with our product as they have not yet attempted to utilize their owner’s week only our owner’s rateThe intention of purchasing vacation ownership should be for one’s personal enjoymentI
believe the consumer needs to actually have that experienceUnfortunately their week did expire on 12/31/In an effort to resolve this matter and to ensure the consumer has the maximum opportunity to enjoy their vacation, I will extend the consumer weeks for to expire on 12/31/Please have the consumer contact me directly at *** to determine if they would like to vacation at the Atlantic Palace or place a week for deposit with RCI the exchange company

I have read the consumer's complaintIt is our Corporate Policy for all potential owners to offer two forms of ID in order to take the Vacation Ownership Presentation 1) a current photo ID 2) a major credit cardThere are also additional requirements that are clearly conveyed and accepted by
each consumerWhile we understand the consumer's point of view, this is not a policy that permits exceptions.Please have the consumer contact is back when they meet each requirement of our presentation ad we will certainly welcome their business

Complaint: ***
I am rejecting this response because: I never received the dues billI received multiple other documentation so I know they have my correct addressI have paid every month since I signed up along with my depositI am in no means in default of any payment
Regards,
*** ***

I have read the consumer's complaint and this matter has been settled privately