Flemings Ultimate Garage of Rockville, LLC

Revdex.com,? [redacted] was provided with the numbered "Dealer Reassignment" form attached to our title as required by Maryland awWe include the dealer reassignment instead of filling ou the back of the title as many states including [redacted] s do not have a title on vehicles that old but are a registration state only with no pace on the registration to reassign it to the new owner [redacted] spoke to our titling staff today and we believe we can help him get the [redacted] titled correctly without additional effort on his part

Revdex.com and Mr [redacted] , Ive been copied on several emails to Mr [redacted] by Mr h***, we're not sure what to do to help him anymore and not sure why he's not receiving themAttached is a copy of the refund done on April 30th, days after the purchaseLet us know if there is anything else we can do

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Revdex.com and Ms [redacted] , The notes below should summarize the conversations with Ms [redacted] and may be a missing piece of documentation to handle the refund: From: Regie H [redacted] [mailto: [redacted] ] Sent: Tuesday, June 28, 11:AMTo: ' [redacted] ' < [redacted] >Subject: Refund for Warranty Terri, I received a complaint from the Revdex.com today regarding the refund for the warranty on the ***I know the check was done weeks agoI thought it was mailed out to you weeks ago as wellThe only thing that would’ve stopped that from happening is if the release was not returned to us or human errorIf you did sign the release and have a copy of it saved, please send it back to meI am attaching another copy in case you don’t have a copy of didn’t sign itThe purpose of the release is for exactly what happened in this caseOur business is 100% dependent on our online reputation and we cannot afford any negative reviews or complaintsWe are agreeing to pay out of our pocket, every penny that the warranty company isn’t paying for the repairs that they may or may not have covered, not because we are legally responsible, but because I feel that we are morally obligated to do the right thingAll we ask in return is the security of a legal agreement not to post negative things about us on the webThat’s the basic summary of the releaseLet me know if you have any questionsRegie H***General Sales Manager###-###-#######-###-#### facsimileAlso on the web at:www.FlemingsUltimateGarage.com SUBJECT: Re: RE: FW: Re: Re: my infoReggie,I want to thank you and your company again for proposing this solution for fixing my car I understand if the warranty has a maximum payout of $1500, and it's quite kind of you guys to directly cut a check for it I agree to this arrangementI don't feel comfortable signing the release you sent in its current form It's kind of weird, and addresses things that have nothing to do with the warranty I am willing to sign a document that simply says this is the extend of Flemings obligation regarding the warranty (the $check) I am an honest person; my online reviews of Flemings reflect the positive experience that I have had thus far with your business, and I will certainly recommend Flemings to my friends and associates You guys provide a unique service in selling cars that are otherwise difficult to find, and I do appreciate that Could you call [redacted] Excluservice today? I talked with them about this and they said they do not take checks and suggested that you send the check directly to me(?) I think the car is ready If it works better for you, I could pay for it, send you a copy of the receipt, then you could send me the check Just let me knowThanks again for responding to my communicationsSincerely,- [redacted]

We will broker the [redacted] and net you what you paid Flemings for it

? To Revdex.com,? ? Thank you for intervening on behalf of the parties involved here and although we're certainly bothered by the fact Mr [redacted] is an unhappy client we believe there are two sides to every story and would like to share oursAs far as our statements below we have written documentation to substantiate each and every one of them if the Revdex.com would ask for that.In an effort to make sure that the Revdex.com doesn't feel Mr [redacted] was an unsuspecting client who was duped by an unscrupulous dealer, please see the bullets below as we address his complaints:We shared with Mr [redacted] that classic automobiles may be deteriorated, not fully restored to their original condition,may not have been properly maintained to which he signed and acknowledged he understood.Mr [redacted] was offered the opportunity to consult a professional outside source for authentication and verification of any representations made by Flemings which he acknowledged the offer, signed and waived it.The [redacted] was sold "As Is" but Flemings provided a year warranty on an almost year old car and that no other dealer does, at no charge.? Flemings paid for shipping the new [redacted] to him as well as paying for shipping of his trade to us ($3000).We provided a safety checkover list signed by the technician, the service manager and the salesperson.We provided him with over Hi-Resolution photos and a Hi-Resolution video Walk around of the [redacted] before he purchased it.The 3rd party shipper that picked up his new [redacted] made no notes of the claims he has posted here.We have over $30,worth of restoration expenses on this [redacted] and not only was it a wonderful looking car, it was spectacular looking too.We offered to exchange the vehicle for any car in our inventory which Mr [redacted] let the deadline for this offer lapse.? These are almost year old cars and things break on them, obviously the heater core wasnt terminal here and collapsed somewhere within the mile excursion across the countryHaving said that even though the car was sold "As Is" we offered to pay for that repair but haven't heard back.Mr [redacted] noted on his [redacted] s trade appraisal sheet that it was "Restored" and we have almost $15,worth of restoration receipts to substantiate how deficient the vehicle was.Based on Mr***s complaints we chose to handle the inaccurate description provided by him on his trade without pursuing him for expenses and chalk it up to experience.? We feel its safe to say that the restoration shops he took it to have never said to any client "Thank you MrJones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a monthIts there job to sell work, the same thing [redacted] ***, a new car dealership or any other service facility would do.In closing we take these complaints very seriously and again are disappointed that Mr [redacted] isn't a satisfied client of the Flemings family and are still willing to satisfy his heater core issueRegardless of what the opinion is of the [redacted] the pictures and Video provided in the link below will put all of that to restOn one last note Mr***s threat of posting disparaging remarks on Internet would be met with the full force of our legal team especially in light of the new laws that protect business's from posters like, however its our hope we can come to an amicable resolution so it doesnt get to that place.Thanking you in advance, Tony Fleming?

To Revdex.com and Ms [redacted] ,? ? ? The notes below should summarize the conversations with Ms [redacted] and may be a missing piece of documentation to handle the refund:? From:? Regie H [redacted] [mailto: [redacted] ]? Sent:? Tuesday, June 28, 11:AMTo:? ' [redacted] ' < [redacted] >Subject:? Refund for Warranty? Terri,? I received a complaint from the Revdex.com today regarding the refund for the warranty on the ***I know the check was done weeks agoI thought it was mailed out to you weeks ago as wellThe only thing that would’ve stopped that from happening is if the release was not returned to us or human errorIf you did sign the release and have a copy of it saved, please send it back to meI am attaching another copy in case you don’t have a copy of didn’t sign itThe purpose of the release is for exactly what happened in this caseOur business is 100% dependent on our online reputation and we cannot afford any negative reviews or complaintsWe are agreeing to pay out of our pocket, every penny that the warranty company isn’t paying for the repairs that they may or may not have covered, not because we are legally responsible, but because I feel that we are morally obligated to do the right thingAll we ask in return is the security of a legal agreement not to post negative things about us on the webThat’s the basic summary of the releaseLet me know if you have any questions.? Regie H***General Sales Manager###-###-#######-###-####? facsimileAlso on the web at:www.FlemingsUltimateGarage.com? ? ? ? ? ? ? ? SUBJECT: Re: RE: FW: Re: Re: my infoReggie,I want to thank you and your company again for proposing this solution for fixing my car.? I understand if the warranty has a maximum payout of $1500, and it's quite kind of you guys to directly cut a check for it.? I agree to this arrangement.? I don't feel comfortable signing the release you sent in its current form.? It's kind of weird, and addresses things that have nothing to do with the warranty.? I am willing to sign a document that simply says this is the extend of Flemings obligation regarding the warranty (the $check).? I am an honest person; my online reviews of Flemings reflect the positive experience that I have had thus far with your business, and I will certainly recommend Flemings to my friends and associates.? You guys provide a unique service in selling cars that are otherwise difficult to find, and I do appreciate that? Could you call [redacted] Excluservice today?? I talked with them about this and they said they do not take checks and suggested that you send the check directly to me(?).? I think the car is ready.? If it works better for you, I could pay for it, send you a copy of the receipt, then you could send me the check.? Just let me know.? Thanks again for responding to my communications.? Sincerely,- [redacted]

Revdex.com, [redacted] was provided with the numbered "Dealer Reassignment" form attached to our title as required by Maryland awWe include the dealer reassignment instead of filling ou the back of the title as many states including [redacted] s do not have a title on vehicles that old but are a registration state only with no pace on the registration to reassign it to the new owner [redacted] spoke to our titling staff today and we believe we can help him get the [redacted] titled correctly without additional effort on his part

Revdex.com and Mr [redacted] , We have recently moved, perhaps the message to cancel has been c***ht in the transfer as we have no correspondence from the author of this complaintWe can check into this but in the mean time Mr [redacted] can reach the sales manager Regie H [redacted] at ###-###-#### to discuss the details as we don't have any contact information readily available for him

Robert S [redacted] Aug (days ago) tome Please find the follow up to our initial response to complaint [redacted] We have contacted [redacted] and addressed his request for an unconditional refund on his purchase as follows: Flemings return policy offers the client the opportunity to return the vehicle if unsatisfied within five days/five hundred miles of receiptThe vehicle may be exchanged for another of equal or greater value ( the client is responsible for the difference, if greater than the original purchase price) Flemings has offered to broker or resell the vehicle on behalf of the clientThe client would be responsible for shipping to Flemings, continued insurance coverage on the vehicle as well as a negotiated broker feeFlemings would advertise, promote and execute the transaction on behalf of the client Flemings has offered to repair top surface paint blemishes on the driver door and several other areasUndercarriage surface rust is common place on a vehicle of this vintage None of the above solutions was found to be acceptable to [redacted] Thank you for your time and consideration Best Regards, Robert S [redacted] General Sales Manager Flemings Ultimate Garage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Revdex.com and Mr [redacted] ,? ? We have recently moved, perhaps the message to cancel has been c***ht in the transfer as we have no correspondence from the author of this complaintWe can check into this but in the mean time Mr [redacted] can reach the sales manager Regie H [redacted] at ###-###-#### to discuss the details as we don't have any contact information readily available for him

To Revdex.com, Thank you for intervening on behalf of the parties involved here and although we're certainly bothered by the fact Mr [redacted] is an unhappy client we believe there are two sides to every story and would like to share oursAs far as our statements below we have written documentation to substantiate each and every one of them if the Revdex.com would ask for that.In an effort to make sure that the Revdex.com doesn't feel Mr [redacted] was an unsuspecting client who was duped by an unscrupulous dealer, please see the bullets below as we address his complaints:We shared with Mr [redacted] that classic automobiles may be deteriorated, not fully restored to their original condition,may not have been properly maintained to which he signed and acknowledged he understood.Mr [redacted] was offered the opportunity to consult a professional outside source for authentication and verification of any representations made by Flemings which he acknowledged the offer, signed and waived it.The [redacted] was sold "As Is" but Flemings provided a year warranty on an almost year old car and that no other dealer does, at no chargeFlemings paid for shipping the new [redacted] to him as well as paying for shipping of his trade to us ($3000).We provided a safety checkover list signed by the technician, the service manager and the salesperson.We provided him with over Hi-Resolution photos and a Hi-Resolution video Walk around of the [redacted] before he purchased it.The 3rd party shipper that picked up his new [redacted] made no notes of the claims he has posted here.We have over $30,worth of restoration expenses on this [redacted] and not only was it a wonderful looking car, it was spectacular looking too.We offered to exchange the vehicle for any car in our inventory which Mr [redacted] let the deadline for this offer lapseThese are almost year old cars and things break on them, obviously the heater core wasnt terminal here and collapsed somewhere within the mile excursion across the countryHaving said that even though the car was sold "As Is" we offered to pay for that repair but haven't heard back.Mr [redacted] noted on his [redacted] s trade appraisal sheet that it was "Restored" and we have almost $15,worth of restoration receipts to substantiate how deficient the vehicle was.Based on Mr***s complaints we chose to handle the inaccurate description provided by him on his trade without pursuing him for expenses and chalk it up to experienceWe feel its safe to say that the restoration shops he took it to have never said to any client "Thank you MrJones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a monthIts there job to sell work, the same thing [redacted] ***, a new car dealership or any other service facility would do.In closing we take these complaints very seriously and again are disappointed that Mr [redacted] isn't a satisfied client of the Flemings family and are still willing to satisfy his heater core issueRegardless of what the opinion is of the [redacted] the pictures and Video provided in the link below will put all of that to restOn one last note Mr***s threat of posting disparaging remarks on Internet would be met with the full force of our legal team especially in light of the new laws that protect business's from posters like, however its our hope we can come to an amicable resolution so it doesnt get to that place.Thanking you in advance, Tony Fleming

Robert S [redacted] Jul (days ago) tome Flemings Ultimate Garage has been in direct contact with this client as recently as Thursday 7/24/ We have had a very constructive phone conversation with the client, facilitating a better understanding of the clients position First and foremost the "definition "of the word "rust" and the degree to which it does/does not exist was discussed in depth We have determined that photographs are necessary, to review in concert with the client so as to find common ground and get to the core of the concern It was acknowledged by the client that the car is in good orderIt is evident that the client's "rust" concerns prior to purchase and our sales reps understanding of "rust" were not in alignmentThe client was referring to superficial/cosmetic surface rust, while our sales associate was assuring the client that there was no structural rust that would compromise the integrity of the vehicleObviously, when dealing with thirty to fifty year old vehicles, structural rust is a common concern with buyers The client has agreed to provide photos of the areas on the car that are in questionWe will review these photos together in an effort to come to an understanding As of this correspondence the client has not provided the previously referenced photos

Dear Revdex.com, ** [redacted] was looking for us to ship his car to him before Flemings was paid in full and just as any business would expect the terms to be fulfilled before releasing the vehicleWe would like to point out that *** [redacted] has disparaged us on the web and that's unfair especially in light of his financing company not funding Flemings until Friday 3/10/As I'm sure you're aware neither [redacted] , ***, or any other retailer will release their products without payment in full.The Corvette was posted for shipping the same day we were paid and I explained to him we are not the shipper and at the same mercy he is on timeliness and pickup from them It is our hope as you protect consumer issues that you protect unfounded business issue too and have *** [redacted] remove the negative remarks or improve the ratings he has given us on the webIt is our opinion that Flemings has conducted themselves with the code of ethics and delivery times that Revdex.com would expect from one of their accredited partners.Bank deposit dates: 03/10/[redacted] FCU VHCL PURCH [redacted] 17,814.0003/09/2017Incoming Wire [redacted] 1,

Response to [redacted] Complaint [redacted] ( [redacted] ) Client inspected and test drove vehicle on 10/25/with sales representative Client did not leave $ on 10/25/Client’s initial deposit was $ on 10/25/ $was in the form of non- refundable deposit as client committed to vehicle purchase Client wanted to establish an auto loan in an effort to stabilize his credit score/historyIf a loan was unobtainable the client stated he would pay cash for the vehicle The initial attempt to secure financing was unsuccessful ( [redacted] ***) As per the client, a second lender was pursued ( [redacted] ) and after several days/week financing was secured with Best During this period the client returned to FUG (the following Saturday 11/1/14) with a friend to look at the vehicle, once againThe client noticed other items that he asked that we address on the vehicle (ie paint blemish and interior panel attachmentInitial items that had been noted were a tear in back seat and scratches on door glass) Client left $in cash as additional money down on vehicle to coincide with loan structure parameters determined by [redacted] (dated receipt was provided to client on that same day 11/1/) After loan was secured/funded the “we owe” work was started and ultimately completed( [redacted] did not fund loan until 11/6/, we have [redacted] Bank verification Upon receiving vehicle client called sales repmultiple times claiming there were several things wrong with the carSales Manager spoke with the client acknowledging that Flemings would address these concerns Client was asked to provide photos of areas in question as the initial complaints suggested the car had issues that were very unlikelyThe client did not follow through with this simple request and failed to provide any opportunity for FUG to address the client’s concerns Retail installment contract was executed between [redacted] and clientFUG had no part in the execution of any /all paperwork concerning the loan contract The vehicle purchased by [redacted] was previously sold by [redacted] and that client then traded the vehicle back to Fleminngs for a different vehicleBecause of this history we are able to determine that the [redacted] in question had an odometer reading of 24,miles on 7/8/This would suggest that [redacted] ’s assertion that the odometer reading was 18, miles on 10/25/is simply incorrect Without question the vehicle that is now in the possession of [redacted] is in fact the vehicle he inspected and drove on both his first and subsequent visit to Flemings Ultimate Garage

Good morning, In response to [redacted] 's complaint let us recap what he asked us to do prior to purchasing the car and where we are now [redacted] is correct when he mentioned asking us to verify no water leakage in the cowl area, we took a video of it and after he reviewed the video he approved itWe offered to have a 3rd party inspector hired for him at his expense which he declinedWe offered to let him nullify the transaction before finalizing the purchase if he was basing his decision on anything the salesperson said to influence him and he chose to waive that offer [redacted] chose to send the vehicle back on his own free will and expense, however we have no agreement with him, he wont pick it up and unfortunately we have started charging storage feesOur hope is that he will not force us to recoup them from an abandoned vehicle auctionIn closing we had offered to exchange his [redacted] for another one in stock, part of that agreement was for him to remove the disparaging remarks about Flemings posted on multiple websites, which he chose to let that window of opportunity passIts in our humble opinion that no other dealer selling year old vehicles could have prepared [redacted] more for this foray into the classic car world and now there seems to be no satisfying him either

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Revdex.com,? ? ? Thank you for reaching out to Flemings in hopes that together we can make a satisfied customerWe’ve had a chance to investigate the vehicle and claims reported in our correspondence, some may be valid and some are things that unfortunately may have happened to the vehicle along the way that we couldn't have known about.? ? The good news is even though the car was sold as is, we want to helpAs you can imagine, I've never seen any client take any car they've owned including your daily driver, let alone a 40-year-old car in for service and the manager come out and say, "Thanks so much for stopping by, that's the nicest car we've ever seen have a nice day", clearly, they would be out of business in no timeTheir job is to sell you service and clearly that's what’s happenedWe agreed with MrAnderson to send to cover any incidentals we may overlooked.? ? ? ? ? There are a couple items that the Revdex.com may not be aware of but when he purchased the car there was a form he signed acknowledging that he was offered to consult an outside professional 3rd party inspection but declined it, that he didn't rely on any of the dealer or its agents that may have made representations to you about the condition, safety restoration history, etcthat you were not offered to verify personally and finally MrAnderson agreed that they have been given every opportunity to verify the performance, condition, history, and authenticity? ? ? ? ? We would like to point out that MrAndersons exact words to MrFleming was that the Chevelle has beautiful paint, a beautiful interior and great looking engine compartmentWhen questioned about his most recent complaint of the undercarriage of the Chevelle his claim is that “it’s not as nice as the rest of the car” which we asked how much time he spends underneath the car and the answer is never, so we're dumbfounded by his request to make that nicerThe advertisement specifically tells him to look under the car to verify for himself, we have no way to know whether he did or didnt.? ? ? ? ? There has been badgering and threats in no less than emails by MrAnderson after the purchase of the vehicle and as we said before, at one point he had small items he was looking to be reimbursed for a total of 500.00, we have an email with him agreeing to that and then changing his mind very much like what keeps happeningOur feeling based on what he has shared with us both in emails, via phone and here in his Revdex.com complaint is he is a very wealthy millionaire and clearly from his comments are that the Flemings are financially ruined so we will disengage from the personal attacks and perhaps should accept his offer that we have don’t have the funds to settle thisOur offer still stands as we uphold our agreement, perhaps you can get MrAnderson not to renege on his as well this time.See the car here:? http://www.flemingsultimategarage.com/vehicles/11/1970-chevrolet-chevelle? ? ? ? ?

Revdex.com, The client was asked by Flemings since they are an expert in the body repair and restoration business to do several things before finalizing the transactionThis proposal included a pre-purchase inspection as well as to look over and under the entire car however they chose not toWe also included HI definition pictures as well as a hi definition walk around and test drive video of the car for them before the purchaseAfter owning the car for some time, they were looking for to be totally satisfied and our position is the same and that is our offer both parties previously agreed to in settlement