Flemings Ultimate Garage of Rockville, LLC

Revdex.com and Mr***,? ? We have recently moved, perhaps the message to cancel has been c***ht in the transfer as we have no correspondence from the author of this complaintWe can check into this but in the mean time Mr *** can reach the sales manager Regie H*** at ###-###-#### to
discuss the details as we don't have any contact information readily available for him

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Robert S[redacted]
Jul (days ago)
tome
Flemings Ultimate Garage has been in direct contact with this client as recently as Thursday 7/24/
We have had a very constructive phone conversation with the client, facilitating a better understanding of the clients position
First and foremost the "definition "of the word "rust" and the degree to which it does/does not exist was discussed in depth
We have determined that photographs are necessary, to review in concert with the client so as to find common ground and get to the core of the concern
It was acknowledged by the client that the car is in good order. It is evident that the client's "rust" concerns prior to purchase and our sales reps understanding of "rust" were not in alignment. The client was referring to superficial/cosmetic surface rust, while our sales associate was assuring the client that there was no structural rust that would compromise the integrity of the vehicleObviously, when dealing with thirty to fifty year old vehicles, structural rust is a common concern with buyers
The client has agreed to provide photos of the areas on the car that are in questionWe will review these photos together in an effort to come to an understanding
As of this correspondence the client has not provided the previously referenced photos

Revdex.com and Mr. [redacted],
    We have recently moved, perhaps the message to cancel has been c[redacted]ht in the transfer as we have no correspondence from the author of this complaint. We can check into this but in the mean time Mr [redacted] can reach the sales manager Regie H[redacted] at...

###-###-#### to discuss the details as we don't have any contact information readily available for him.

We will broker the [redacted] and net you what you paid Flemings for it.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the car has many more issues than just a broken heater core.  The vehicle needs a complete ground up restoration because the restoration and paint done by Flemings was done from a poor foundation as stated from 2 different professional body shops where I obtained invoices.  Flemings misrepresented the vehicle stating verbally and through emails that the [redacted] was professionally restored, had no rust under the undercarriage, passed a multiple point safety inspection prior to delivery, freshly repainted prior to delivery, and ready to show and drive.  This vehicle is broken down in my garage, has CRACKING PAINT on multiple areas of body, has a significant amount of RUST and rotted holes on undercarriage visual to the human eye, and unsafe to drive because of fire hazard (per mechanic) due to poor engine wiring harness greater than 40 years old and suspension issues.  I feel its safe to say that NO ONE would expect this many issues in a vehicle that cost almost $100,000.00.  I traded my old [redacted] 500 in for the reason to bypass all the restoration steps and get a [redacted] RT HEMI Clone that was already professionally restored.  Instead I paid more money for a vehicle that could be more deteriorated than the one I traded in because of the misrepresentation from Flemings.  That is not very good business for a company who states they do the majority of business online site unseen.  * I was never told as Flemings mentioned that this vehicle was deteriorated or not fully restored.  I have emailed Flemings the 3 restoration invoices including the heater core prior to contacting the Revdex.com and received no response but LOL.  * I was never provided a Hi resolution video walk around because every time I asked for it, I was told the connection was not working.  Instead I was given poor quality cell phone videos.  Total of three videos over 3 months while I waited for delivery.  I would not be going through the hassle of all these headaches trying to resolve these issues with Flemings, if I did not have these issues or..... prove of what Im stating.  
* I spoke to Flemings manager regarding a trade in for another vehicle in Flemings inventory.  They stated the trade needed to be of the same price value ($99,900.00) or greater to complete a trade.  I stated I wanted another [redacted] but they did not have any in the current inventory.  Thats when the manager said he was gonna have his buyer buy another [redacted] and notify me when available.  That was said in Dec 2015, and have never heard back about that trade.  I have email as prove.  All I have been asking for from Flemings is to make this car right as stated and advertised by them.  OR take the vehicle back, void the loan, and return my money from trade in value.  
Regards,
[redacted]

Revdex.com,  [redacted] was provided with the numbered "Dealer Reassignment" form attached to our title as required by Maryland aw. We include the dealer reassignment instead of filling ou the back of the title as many states including [redacted]s do not have a title on vehicles that old but are a...

registration state only with no pace on the registration to reassign it to the new owner. [redacted] spoke to our titling staff today and we believe we can help him get the [redacted] titled correctly without additional effort on his part.

Dear Revdex.com,  In order to answer ** [redacted] issues he has I would like to refer to this original inquiry here to Revdex.com and a few bullets below:[redacted] acknowledges asking us to take pictures of the components to authenticate this for himself, we were happy to do this since we...

couldnt possibly know the history of the car as it hasn't been in our possession since it birth in 1970.*We even make that clear on the actual page of the vehicle [redacted] purchased that the information we quote is being reported based on what we've been told by the previous owner and what can be seen by the naked eye, hence the reason we offer the following below to the clients before purchase.*We encourage them to get a 3rd party inspection to validate or dispute any questions or concerns they may have, [redacted] signed our form declining that inspection.*We also ask if they are making ANY decision based on advertising or comments made by the salesperson that would have persuaded them to move forward with the purchase and [redacted] signed saying he was not.*AS IS statements signed and acknowledged by [redacted] including Federal, state and Flemings own disclaimer signed as well.

Robert S[redacted]




Aug 13 (5 days ago)









tome




 
 
Please find the follow up to our initial response to complaint [redacted].
We have contacted [redacted] and addressed his request for an unconditional refund on his purchase as follows:
 
Flemings return policy offers the client the opportunity to return the vehicle if unsatisfied within  five days/five hundred miles of receipt. The vehicle may be exchanged for another of equal or greater value ( the client is responsible for the difference, if greater than the original purchase price)
 
Flemings has offered to broker or resell the vehicle on behalf of the client. The client would be responsible for shipping to Flemings, continued insurance coverage on the vehicle as well as a negotiated broker fee. Flemings would advertise, promote and execute the transaction on behalf of the client.
 
Flemings has offered to repair top surface paint blemishes on the driver door and several other areas. Undercarriage surface rust is common place on a vehicle of this vintage.
 
 
None of the above solutions was found to be acceptable to [redacted].
 
Thank you for your time and consideration.
 
Best Regards,
 
Robert S[redacted]
General Sales Manager
Flemings Ultimate Garage

To Revdex.com,   Thank you for intervening on behalf of the parties involved here and although we're certainly bothered by the fact Mr. [redacted] is an unhappy client we believe there are two sides to every story and would like to share ours. As far as our statements below we have written...

documentation to substantiate each and every one of them if the Revdex.com would ask for that.
In an effort to make sure that the Revdex.com doesn't feel Mr. [redacted] was an unsuspecting client who was duped by an unscrupulous dealer, please see the bullets below as we address his complaints:
We shared with Mr. [redacted] that classic automobiles may be deteriorated, not fully restored to their original condition,may not have been properly maintained to which he signed and acknowledged he understood.
Mr. [redacted] was offered the opportunity to consult a professional outside source for authentication and verification of any representations made by Flemings which he acknowledged the offer, signed and waived it.
The [redacted] was sold "As Is" but Flemings provided a 1 year warranty on an almost 50 year old car and that no other dealer does, at no charge. 
Flemings paid for shipping the new [redacted] to him as well as paying for shipping of his trade to us ($3000).
We provided a 120 safety checkover list signed by the technician, the service manager and the salesperson.
We provided him with over 24 Hi-Resolution photos and a Hi-Resolution video Walk around of the [redacted] before he purchased it.
The 3rd party shipper that picked up his new [redacted] made no notes of the claims he has posted here.
We have over $30,000.00 worth of restoration expenses on this [redacted] and not only was it a wonderful looking car, it was spectacular looking too.
We offered to exchange the vehicle for any car in our inventory which Mr. [redacted] let the deadline for this offer lapse. 
These are almost 50 year old cars and things break on them, obviously the heater core wasnt terminal here and collapsed somewhere within the 3000 mile excursion across the country. Having said that even though the car was sold "As Is" we offered to pay for that repair but haven't heard back.
Mr [redacted] noted on his [redacted]s trade appraisal sheet that it was "Restored" and we have almost $15,000.00 worth of restoration receipts to substantiate how deficient the vehicle was.
Based on Mr. [redacted]s complaints we chose to handle the inaccurate description provided by him on his trade without pursuing him for expenses and chalk it up to experience. 
We feel its safe to say that the restoration shops he took it to have never said to any client "Thank you Mr. Jones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a month. Its there job to sell work, the same thing [redacted], a new car dealership or any other service facility would do.
In closing we take these complaints very seriously and again are disappointed that Mr. [redacted] isn't a satisfied client of the Flemings family and are still willing to satisfy his heater core issue. Regardless of what the opinion is of the [redacted] the pictures and Video provided in the link below will put all of that to rest. On one last note Mr. [redacted]s threat of posting disparaging remarks on Internet would be met with the full force of our legal team especially in light of the new laws that protect business's from posters like, however its our hope we can come to an amicable resolution so it doesnt get to that place.
Thanking you in advance, Tony Fleming

Revdex.com and Mr. [redacted],     There is no video using the "F" word so Im not sure why we keep addressing this. The ONLY issue with the vehicle when it left is that the spare tire and jack was left behind by the shipper as it was next to the car at time of pickup. Our last offer or mark this complaint unresolved:We will pick a shop of our choosing within 50 miles of Mr. [redacted] home and pay for the AC and turn signal repair as well as deliver a spare tire and jack to that shop for install. In exchange for that, Mr. [redacted] will agree to mark this complaint resolved as well as sign a release with conditions stating he is completely satisfied and closes this out for any future complaints.

To all parties,    Flemings has spoken to Mrs [redacted] about her issues and more importantly her feeling on lack of follow up. Unfortunately she left messages on an old phone system at a location we no longer occupy, however myself and members of Flemings team have spoken to her recently...

and are working on a resolve of this issue.

To The Revdex.com,
   Mr. [redacted] insults of the "clown Tony Fleming" clearly proves he's run out of intelligent things to say and is reaching for straws to get a reaction. Please look how ridiculous this complaint is, 5000.00 to fix air-conditioning, its only 3000.00 for a brand new...

system. Next complaint, the spring is missing in the ash tray, could it have fallen off, 5.00 dollars ? Im not sure what new 1970 [redacted] are out there for what he was hoping to get but here are some comparisons that SOLD recently for this amount of 77.000.00 which is 30,000.00 more than Mr. [redacted] paid.http://www.[redacted]
 
Our resolution is for Mr. [redacted] to send the car back, we'll make the air-conditioning repairs, install the spring in the ash tray and install a jack and spare. Or he can take it to a repair facility we will locate for him near his home and have those two items repaired as well as mail a spare and jack.
Or he can trade it on something else we have here at Flemings and get full credit, but he will have to come personally to pick out the new car so it meets his expectations.

Response to [redacted] Complaint
1970 [redacted]...

([redacted])
Client inspected and test drove vehicle on 10/25/14 with sales
representative
Client did not leave $ 25314.00 on 10/25/14. Client’s
initial deposit was $ 2000.00 on 10/25/14
$2000 was in the form of non- refundable deposit as client
committed to vehicle purchase
Client wanted to establish an auto loan in an effort to
stabilize his credit score/history. If a loan was unobtainable the client
stated he would pay cash for the vehicle.
The initial attempt to secure financing was unsuccessful ([redacted]) As per the client, a second lender was pursued ([redacted]) and after several
days/week financing was secured with Best.
During this period the client returned to FUG (the following
Saturday 11/1/14) with a friend to look at the vehicle, once again. The client
noticed other items that he asked that we address on the vehicle (ie paint
blemish and interior panel attachment. Initial items that had been noted were a
tear in back seat and scratches on door glass)
Client left $23314.00 in cash as additional money down on
vehicle to coincide with loan structure parameters determined by [redacted]. (dated
receipt was provided to client on that same day 11/1/14 )
After loan was secured/funded the “we owe”  work was started and ultimately completed. ([redacted] did not fund loan until 11/6/14 , we have [redacted] Bank verification.
Upon receiving vehicle client called sales rep. multiple
times claiming there were several things wrong with the car. Sales Manager
spoke with the client acknowledging that Flemings would address these concerns.
Client was asked to provide photos of areas in question as the initial
complaints suggested the car had issues that were very unlikely. The client did
not follow through with this simple request and failed to provide any
opportunity for FUG to address the client’s concerns.
Retail installment contract was executed between [redacted] and
client. FUG had no part in the execution of any /all paperwork concerning the
loan contract.
The vehicle purchased by [redacted] was previously sold
by [redacted] and that client then traded the vehicle back to Fleminngs for a
different vehicle. Because of this history we are able to determine that the [redacted]
in question had an odometer reading of 24,037 miles on 7/8/2010. This would
suggest that [redacted]’s assertion that the odometer reading was 18,000
miles on 10/25/14 is simply incorrect.
Without question the vehicle that is now in the possession
of [redacted] is in fact the vehicle he inspected and drove on both his
first and subsequent visit to Flemings
Ultimate Garage.

Good morning,     In response to [redacted]'s complaint let us recap what he asked us to do prior to purchasing the car and where we are now. 1. [redacted] is correct when he mentioned asking us to verify no water leakage in the cowl area, we took a video of it and after he reviewed...

the video he approved it.2. We offered to have a 3rd party inspector hired for him at his expense which he declined.3. We offered to let him nullify the transaction before finalizing the purchase if he was basing his decision on anything the salesperson said to influence him and he chose to waive that offer.4. [redacted] chose to send the vehicle back on his own free will and expense, however we have no agreement with him, he wont pick it up and unfortunately we have started charging storage fees. Our hope is that he will not force us to recoup them from an abandoned vehicle auction. 5. In closing we had offered to exchange his [redacted] for another one in stock, part of that agreement was for him to remove the disparaging remarks about Flemings posted on multiple websites, which he chose to let that window of opportunity pass. Its in our humble opinion that no other dealer selling 50 year old vehicles could have prepared [redacted] more for this foray into the classic car world and now there seems to be no satisfying him either.

To Revdex.com,   Thank you for intervening on behalf of the parties involved here and although we're certainly bothered by the fact Mr. [redacted] is an unhappy client we believe there are two sides to every story and would like to share ours. As far as our statements below we have written...

documentation to substantiate each and every one of them if the Revdex.com would ask for that.In an effort to make sure that the Revdex.com doesn't feel Mr. [redacted] was an unsuspecting client who was duped by an unscrupulous dealer, please see the bullets below as we address his complaints:We shared with Mr. [redacted] that classic automobiles may be deteriorated, not fully restored to their original condition,may not have been properly maintained to which he signed and acknowledged he understood.Mr. [redacted] was offered the opportunity to consult a professional outside source for authentication and verification of any representations made by Flemings which he acknowledged the offer, signed and waived it.The [redacted] was sold "As Is" but Flemings provided a 1 year warranty on an almost 50 year old car and that no other dealer does, at no charge. Flemings paid for shipping the new [redacted] to him as well as paying for shipping of his trade to us ($3000).We provided a 120 safety checkover list signed by the technician, the service manager and the salesperson.We provided him with over 24 Hi-Resolution photos and a Hi-Resolution video Walk around of the [redacted] before he purchased it.The 3rd party shipper that picked up his new [redacted] made no notes of the claims he has posted here.We have over $30,000.00 worth of restoration expenses on this [redacted] and not only was it a wonderful looking car, it was spectacular looking too.We offered to exchange the vehicle for any car in our inventory which Mr. [redacted] let the deadline for this offer lapse. These are almost 50 year old cars and things break on them, obviously the heater core wasnt terminal here and collapsed somewhere within the 3000 mile excursion across the country. Having said that even though the car was sold "As Is" we offered to pay for that repair but haven't heard back.Mr [redacted] noted on his [redacted]s trade appraisal sheet that it was "Restored" and we have almost $15,000.00 worth of restoration receipts to substantiate how deficient the vehicle was.Based on Mr. [redacted]s complaints we chose to handle the inaccurate description provided by him on his trade without pursuing him for expenses and chalk it up to experience. We feel its safe to say that the restoration shops he took it to have never said to any client "Thank you Mr. Jones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a month. Its there job to sell work, the same thing [redacted], a new car dealership or any other service facility would do.In closing we take these complaints very seriously and again are disappointed that Mr. [redacted] isn't a satisfied client of the Flemings family and are still willing to satisfy his heater core issue. Regardless of what the opinion is of the [redacted] the pictures and Video provided in the link below will put all of that to rest. On one last note Mr. [redacted]s threat of posting disparaging remarks on Internet would be met with the full force of our legal team especially in light of the new laws that protect business's from posters like, however its our hope we can come to an amicable resolution so it doesnt get to that place.Thanking you in advance, Tony Fleming

To Revdex.com and Ms. [redacted],      The notes below should summarize the conversations with Ms. [redacted] and may be a missing piece of documentation to handle the refund: From: Regie H[redacted] [mailto:[redacted]] Sent: Tuesday, June 28, 2016 11:40 AMTo: '[redacted]' <[redacted]>Subject: Refund for Warranty Terri, I received a complaint from the Revdex.com today regarding the refund for the warranty on the [redacted]. I know the check was done weeks ago. I thought it was mailed out to you weeks ago as well. The only thing that would’ve stopped that from happening is if the release was not returned to us or human error. If you did sign the release and have a copy of it saved, please send it back to me. I am attaching another copy in case you don’t have a copy of didn’t sign it. The purpose of the release is for exactly what happened in this case. Our business is 100% dependent on our online reputation and we cannot afford any negative reviews or complaints. We are agreeing to pay out of our pocket, every penny that the warranty company isn’t paying for the repairs that they may or may not have covered, not because we are legally responsible, but because I feel that we are morally obligated to do the right thing. All we ask in return is the security of a legal agreement not to post negative things about us on the web. That’s the basic summary of the release. Let me know if you have any questions. Regie H[redacted]General Sales Manager###-###-#######-###-#### facsimileAlso on the web at:www.FlemingsUltimateGarage.com        SUBJECT: Re: RE: FW: Re: Re: my infoReggie,I want to thank you and your company again for proposing this solution for fixing my car.  I understand if the warranty has a maximum payout of $1500, and it's quite kind of you guys to directly cut a check for it.  I agree to this arrangement. I don't feel comfortable signing the release you sent in its current form.  It's kind of weird, and addresses things that have nothing to do with the warranty.  I am willing to sign a document that simply says this is the extend of Flemings obligation regarding the warranty (the $1500 check).  I am an honest person; my online reviews of Flemings reflect the positive experience that I have had thus far with your business, and I will certainly recommend Flemings to my friends and associates.  You guys provide a unique service in selling cars that are otherwise difficult to find, and I do appreciate that.  Could you call [redacted] Excluservice today?  I talked with them about this and they said they do not take checks and suggested that you send the check directly to me(?).  I think the car is ready.  If it works better for you, I could pay for it, send you a copy of the receipt, then you could send me the check.  Just let me know. Thanks again for responding to my communications. Sincerely,-[redacted]

Revdex.com and Mr. [redacted],    We have recently moved, perhaps the message to cancel has been c[redacted]ht in the transfer as we have no correspondence from the author of this complaint. We can check into this but in the mean time Mr [redacted] can reach the sales manager Regie H[redacted] at ###-###-#### to...

discuss the details as we don't have any contact information readily available for him.

Revdex.com and Mr. [redacted],
 Ive been copied on several emails to Mr. [redacted] by Mr h[redacted], we're not sure what to do to help him anymore and not sure why he's not receiving them. Attached is a copy of the refund done on April 30th, 3 days after the purchase. Let us know if there is anything else we can do.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com and Mr. [redacted],
     There is no video using the "F" word so Im not sure why we keep addressing this. The ONLY issue with the vehicle when it left is that the spare tire and jack was left behind by the shipper as it was next to the car at time of pickup. Our last offer or mark this complaint unresolved:
We will pick a shop of our choosing within 50 miles of Mr. [redacted] home and pay for the AC and turn signal repair as well as deliver a spare tire and jack to that shop for install. In exchange for that, Mr. [redacted] will agree to mark this complaint resolved as well as sign a release with conditions stating he is completely satisfied and closes this out for any future complaints.