Flemings Ultimate Garage of Rockville, LLC

To The Revdex.com, Mr [redacted] insults of the "clown Tony Fleming" clearly proves he's run out of intelligent things to say and is reaching for straws to get a reactionPlease look how ridiculous this complaint is, to fix air-conditioning, its only for a brand new systemNext complaint, the spring is missing in the ash tray, could it have fallen off, dollars ? Im not sure what new [redacted] are out there for what he was hoping to get but here are some comparisons that SOLD recently for this amount of which is 30,more than Mr [redacted] paid.http://www[redacted] Our resolution is for Mr [redacted] to send the car back, we'll make the air-conditioning repairs, install the spring in the ash tray and install a jack and spareOr he can take it to a repair facility we will locate for him near his home and have those two items repaired as well as mail a spare and jackOr he can trade it on something else we have here at Flemings and get full credit, but he will have to come personally to pick out the new car so it meets his expectations

To all parties, Flemings has spoken to Mrs [redacted] about her issues and more importantly her feeling on lack of follow upUnfortunately she left messages on an old phone system at a location we no longer occupy, however myself and members of Flemings team have spoken to her recently and are working on a resolve of this issue

Dear Revdex.com,? ? **? [redacted] ? was looking for us to ship his car to him before Flemings was paid in full and just as any business would expect the terms to be fulfilled before releasing the vehicleWe would like to point out that ***? [redacted] ? has disparaged us on the web and that's unfair especially in light of his financing company not funding Flemings until Friday 3/10/As I'm sure you're aware neither [redacted] ,? ***, or any other retailer will release their products without payment in full.The Corvette was posted for shipping the same day we were paid and I explained to him we are not the shipper and at the same mercy he is on timeliness and pickup from them.? ? ? It is our hope as you protect consumer issues that you protect unfounded business issue too and have ***? [redacted] ? remove the negative remarks or improve the ratings he has given us on the webIt is our opinion that Flemings has conducted themselves with the code of ethics and delivery times that Revdex.com would expect from one of their accredited partners.Bank deposit dates:? 03/10/[redacted] FCU VHCL PURCH [redacted] 17,814.0003/09/2017Incoming Wire [redacted] 1,

To all parties,? ? Flemings has spoken to Mrs [redacted] about her issues and more importantly her feeling on lack of follow upUnfortunately she left messages on an old phone system at a location we no longer occupy, however myself and members of Flemings team have spoken to her recently and are working on a resolve of this issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the following conditions. There is a mutual agreement as to the business that does the repair to the air conditioning and turn signalThe company has to be qualified to do work on vintage automobilesThe expense of both those items will be the sole responsibility of Flemmings Ultimate Garage Per the email sent on April 23, from John O'*** the spare tire and jack to be sent will be " a correct inch wheel as a spare mounted on a white letter tire and a correct jack assembly for a ***." I am not lying about the foul language used in the video about the car. *** Please cut and paste the link to the left of this text to watch the video where the F word is usedIt is towards the end of the video as I recall so watch the entire thingIf this proposal is not agreeable to Flemmings then I want my *** *** Pink Panther returned to meI will ship the *** to Flemmings at my expense and they will ship the *** to me at their expense
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Flemings did offer exchange however there was nothing I was interested inHaving been deceived and lied to did not lend well to choosing another car.2.Flemings offer to repair was putting expoxy under the cowl (inside car under dash) which they tried and failedThe rust is far worse and is in need of complete replacement. No offer was made to repurchase the car "EVER" as is had not been completely sold to meThe car is not able to be registered as it would not pass simple safety guidelines of the state of californiaNo running lights, not blinkers, no dash lights. I was not offered any cash amount to fix the car (provide me proof of this for refund and or repair) NOTHING WAS OFFERED as you would not return my calls. In closing the car sale would of never been started, and I never would of sent the money to purchase the car if the truth had been told about the condition of the rusted cowlAs I have said from the begining to mrW*** I do not want to buy the car if there is a rusted cowl That is why they poured water down the cowl, but then clearly lied about the water going inside the car(SEE MY VIDEO ) They clearly defrauded me and coheresed me into buying the car knowing the cowl was rustedIf the Fleming company offered to give me my money back then show me that offerAs that is another deceptive lie to you the Revdex.com All I want is my money back, I was clear then and now I do not want a car with a rusty Cowl "PERIOD"Interview the Sales person Trey W*** he will testify and respoind I was clear on thisIf you follow that line everything else after is deception from Flemings The car was purchased "as is" based on there lie that the condition of the cowl was not rusted through If it wasn't rusted then we would not be having this problem nowHowever through there lies and deceptive sales tactics the "AS IS" statment does not appliy as a condition of my purchase was no rusted cowl !!!! I did my job in asking the right questions about the right area's and they clearly lied about thisAnd it is documentedIf the Revdex.com would look further it is clear This is all on Flemings anything less than full purchase price is not acceptable.Regards,
*** ***

Date: Wed, May 11, at 4:PMSubject: Re: *** *** Rebuttal (***)To: *** *** Mr***, Attached is our original response to Mr*** complaintBelow that will be the offers of resolution that he can excercise at his discretion.In an effort to make sure that the Revdex.com doesn't feel Mr*** was an unsuspecting client who was duped by an unscrupulous dealer, please see the bullets below as we address his complaints:We shared with Mr*** that classic automobiles may be deteriorated, not fully restored to their original condition,may not have been properly maintained to which he signed and acknowledged he understood.Mr*** was offered the opportunity to consult a professional outside source for authentication and verification of any representations made by Flemings which he acknowledged the offer, signed and waived it.The *** was sold "As Is" but Flemings provided a year warranty on an almost year old car and that no other dealer does, at no charge. Flemings paid for shipping the new *** to him as well as paying for shipping of his trade to us ($3000).We provided a safety checkover list signed by the technician, the service manager and the salesperson.We provided him with over Hi-Resolution photos and a Hi-Resolution video Walk around of the *** before he purchased it.The 3rd party shipper that picked up his new *** made no notes of the claims he has posted here.We have over $30,worth of restoration expenses on this *** and not only was it a wonderful looking car, it was spectacular looking too.We offered to exchange the vehicle for any car in our inventory which Mr*** let the deadline for this offer lapse. These are almost year old cars and things break on them, obviously the heater core wasnt terminal here and collapsed somewhere within the mile excursion across the countryHaving said that even though the car was sold "As Is" we offered to pay for that repair but haven't heard back.Mr *** noted on his ***s trade appraisal sheet that it was "Restored" and we have almost $15,worth of restoration receipts to substantiate how deficient the vehicle was.Based on Mr***s complaints we chose to handle the inaccurate description provided by him on his trade without pursuing him for expenses and chalk it up to experience. We feel its safe to say that the restoration shops he took it to have never said to any client "Thank you MrJones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a monthIts there job to sell work, the same thing *** ***, a new car dealership or any other service facility would do.In closing we take these complaints very seriously and again are disappointed that Mr*** isn't a satisfied client of the Flemings family and are still willing to satisfy his heater core issueRegardless of what the opinion is of the *** the pictures and Video provided in the link below will put all of that to restOn one last note Mr***s threat of posting disparaging remarks on Internet would be met with the full force of our legal team especially in light of the new laws that protect business's from posters like, however its our hope we can come to an amicable resolution so it doesnt get to that place.Response: We still feel its safe to say that the restoration shops he took it to have never said to any client "Thank you MrJones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a monthIts there job to sell work, the same thing *** ***, a new car dealership or any other service facility would do. I think the largest problem we're having is that we spent $15,restoring a car Mr*** said needed nothing and now a restored car he has purchased needs the entire car redone, something with that doesn't seem correctHaving said that here are the options that Flemings is willing to help Mr*** with:Mr*** has days to pick out a vehicle of equal or lessor valueMr*** can send the vehicle back and we will address his complaintsWe will broker the car for Mr*** for the standard fee less a 5% discount. Although we have no legal obligation to assist in the above matter we do have a moral obligation in the sense we want a happy customerSelling year old vehicles and expectations from the clients that they be like new isn't something we can meet or be expected to. Thanking you in advance, Tony FlemingTony FPresident+Hot RodderClassic, Muscle & Sports cars*** *** ***Rockville MD20850 ###-###-####www.FlemingsUltimateGarage.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Flemings did offer exchange however there was nothing I was interested inHaving been deceived and lied to did not lend well to choosing another car.2.Flemings offer to repair was putting expoxy under the cowl (inside car under dash) which they tried and failedThe rust is far worse and is in need of complete replacement. No offer was made to repurchase the car "EVER" as is had not been completely sold to meThe car is not able to be registered as it would not pass simple safety guidelines of the state of californiaNo running lights, not blinkers, no dash lights. I was not offered any cash amount to fix the car (provide me proof of this for refund and or repair) NOTHING WAS OFFERED as you would not return my calls. In closing the car sale would of never been started, and I never would of sent the money to purchase the car if the truth had been told about the condition of the rusted cowlAs I have said from the begining to mrW*** I do not want to buy the car if there is a rusted cowl That is why they poured water down the cowl, but then clearly lied about the water going inside the car(SEE MY VIDEO ) They clearly defrauded me and coheresed me into buying the car knowing the cowl was rustedIf the Fleming company offered to give me my money back then show me that offerAs that is another deceptive lie to you the Revdex.com All I want is my money back, I was clear then and now I do not want a car with a rusty Cowl "PERIOD"Interview the Sales person Trey W*** he will testify and respoind I was clear on thisIf you follow that line everything else after is deception from Flemings The car was purchased "as is" based on there lie that the condition of the cowl was not rusted through If it wasn't rusted then we would not be having this problem nowHowever through there lies and deceptive sales tactics the "AS IS" statment does not appliy as a condition of my purchase was no rusted cowl !!!! I did my job in asking the right questions about the right area's and they clearly lied about thisAnd it is documentedIf the Revdex.com would look further it is clear This is all on Flemings anything less than full purchase price is not acceptable.Regards,
*** ***

Revdex.com, ** *** was provided with the numbered "Dealer Reassignment" form attached to our title as required by Maryland awWe include the dealer reassignment instead of filling ou the back of the title as many states including *** ***s do not have a title on vehicles that old but are a
registration state only with no pace on the registration to reassign it to the new owner*** *** spoke to our titling staff today and we believe we can help him get the *** titled correctly without additional effort on his part

Good morning, In response to *** ***'s complaint let us recap what he asked us to do prior to purchasing the car and where we are now** *** is correct when he mentioned asking us to verify no water leakage in the cowl area, we took a video of it and after he reviewed
the video he approved itWe offered to have a 3rd party inspector hired for him at his expense which he declinedWe offered to let him nullify the transaction before finalizing the purchase if he was basing his decision on anything the salesperson said to influence him and he chose to waive that offer** *** chose to send the vehicle back on his own free will and expense, however we have no agreement with him, he wont pick it up and unfortunately we have started charging storage feesOur hope is that he will not force us to recoup them from an abandoned vehicle auction. In closing we had offered to exchange his *** for another one in stock, part of that agreement was for him to remove the disparaging remarks about Flemings posted on multiple websites, which he chose to let that window of opportunity passIts in our humble opinion that no other dealer selling year old vehicles could have prepared ** *** more for this foray into the classic car world and now there seems to be no satisfying him either

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I need to understand what "resell the ***" means. What would be the business terms of this arrangement?
Regards,
*** ***

To Revdex.com and Ms***, The notes below should summarize the conversations with Ms*** and may be a missing piece of documentation to handle the refund: From: Regie H*** [mailto:***] Sent: Tuesday, June 28, 11:AMTo: '***' Subject: Refund for Warranty Terri, I received a complaint from the Revdex.com today regarding the refund for the warranty on the ***I know the check was done weeks agoI thought it was mailed out to you weeks ago as wellThe only thing that would’ve stopped that from happening is if the release was not returned to us or human errorIf you did sign the release and have a copy of it saved, please send it back to meI am attaching another copy in case you don’t have a copy of didn’t sign itThe purpose of the release is for exactly what happened in this caseOur business is 100% dependent on our online reputation and we cannot afford any negative reviews or complaintsWe are agreeing to pay out of our pocket, every penny that the warranty company isn’t paying for the repairs that they may or may not have covered, not because we are legally responsible, but because I feel that we are morally obligated to do the right thingAll we ask in return is the security of a legal agreement not to post negative things about us on the webThat’s the basic summary of the releaseLet me know if you have any questions. Regie H***General Sales Manager###-###-#######-###-#### facsimileAlso on the web at:www.FlemingsUltimateGarage.com SUBJECT: Re: RE: FW: Re: Re: my infoReggie,I want to thank you and your company again for proposing this solution for fixing my car. I understand if the warranty has a maximum payout of $1500, and it's quite kind of you guys to directly cut a check for it. I agree to this arrangement. I don't feel comfortable signing the release you sent in its current form. It's kind of weird, and addresses things that have nothing to do with the warranty. I am willing to sign a document that simply says this is the extend of Flemings obligation regarding the warranty (the $check). I am an honest person; my online reviews of Flemings reflect the positive experience that I have had thus far with your business, and I will certainly recommend Flemings to my friends and associates. You guys provide a unique service in selling cars that are otherwise difficult to find, and I do appreciate that Could you call *** Excluservice today? I talked with them about this and they said they do not take checks and suggested that you send the check directly to me(?). I think the car is ready. If it works better for you, I could pay for it, send you a copy of the receipt, then you could send me the check. Just let me know. Thanks again for responding to my communications. Sincerely,-*** *** ***

Revdex.com and Mr***, Ive been copied on several emails to Mr*** by Mr h***, we're not sure what to do to help him anymore and not sure why he's not receiving themAttached is a copy of the refund done on April 30th, days after the purchaseLet us know if there is anything else we can do.

To Revdex.com, WE have exchanged cars with *** *** to resolve his complaint Thank you, Flemings Ultimate Garage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the car has many more issues than just a broken heater core The vehicle needs a complete ground up restoration because the restoration and paint done by Flemings was done from a poor foundation as stated from different professional body shops where I obtained invoices Flemings misrepresented the vehicle stating verbally and through emails that the *** was professionally restored, had no rust under the undercarriage, passed a multiple point safety inspection prior to delivery, freshly repainted prior to delivery, and ready to show and drive This vehicle is broken down in my garage, has CRACKING PAINT on multiple areas of body, has a significant amount of RUST and rotted holes on undercarriage visual to the human eye, and unsafe to drive because of fire hazard (per mechanic) due to poor engine wiring harness greater than years old and suspension issues I feel its safe to say that NO ONE would expect this many issues in a vehicle that cost almost $100, I traded my old *** in for the reason to bypass all the restoration steps and get a *** RT HEMI Clone that was already professionally restored Instead I paid more money for a vehicle that could be more deteriorated than the one I traded in because of the misrepresentation from Flemings That is not very good business for a company who states they do the majority of business online site unseen
* I was never told as Flemings mentioned that this vehicle was deteriorated or not fully restored I have emailed Flemings the restoration invoices including the heater core prior to contacting the Revdex.com and received no response but LOL
* I was never provided a Hi resolution video walk around because every time I asked for it, I was told the connection was not working Instead I was given poor quality cell phone videos Total of three videos over months while I waited for delivery I would not be going through the hassle of all these headaches trying to resolve these issues with Flemings, if I did not have these issues orprove of what Im stating
* I spoke to Flemings manager regarding a trade in for another vehicle in Flemings inventory They stated the trade needed to be of the same price value ($99,900.00) or greater to complete a trade I stated I wanted another *** but they did not have any in the current inventory Thats when the manager said he was gonna have his buyer buy another *** and notify me when available That was said in Dec 2015, and have never heard back about that trade I have email as prove
All I have been asking for from Flemings is to make this car right as stated and advertised by them OR take the vehicle back, void the loan, and return my money from trade in value
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the car has many more issues than just a broken heater core The vehicle needs a complete ground up restoration because the restoration and paint done by Flemings was done from a poor foundation as stated from different professional body shops where I obtained invoices Flemings misrepresented the vehicle stating verbally and through emails that the *** was professionally restored, had no rust under the undercarriage, passed a multiple point safety inspection prior to delivery, freshly repainted prior to delivery, and ready to show and drive This vehicle is broken down in my garage, has CRACKING PAINT on multiple areas of body, has a significant amount of RUST and rotted holes on undercarriage visual to the human eye, and unsafe to drive because of fire hazard (per mechanic) due to poor engine wiring harness greater than years old and suspension issues I feel its safe to say that NO ONE would expect this many issues in a vehicle that cost almost $100, I traded my old *** in for the reason to bypass all the restoration steps and get a *** RT HEMI Clone that was already professionally restored Instead I paid more money for a vehicle that could be more deteriorated than the one I traded in because of the misrepresentation from Flemings That is not very good business for a company who states they do the majority of business online site unseen * I was never told as Flemings mentioned that this vehicle was deteriorated or not fully restored I have emailed Flemings the restoration invoices including the heater core prior to contacting the Revdex.com and received no response but LOL * I was never provided a Hi resolution video walk around because every time I asked for it, I was told the connection was not working Instead I was given poor quality cell phone videos Total of three videos over months while I waited for delivery I would not be going through the hassle of all these headaches trying to resolve these issues with Flemings, if I did not have these issues orprove of what Im stating
* I spoke to Flemings manager regarding a trade in for another vehicle in Flemings inventory They stated the trade needed to be of the same price value ($99,900.00) or greater to complete a trade I stated I wanted another *** but they did not have any in the current inventory Thats when the manager said he was gonna have his buyer buy another *** and notify me when available That was said in Dec 2015, and have never heard back about that trade I have email as prove All I have been asking for from Flemings is to make this car right as stated and advertised by them OR take the vehicle back, void the loan, and return my money from trade in value
Regards,
*** ***

To Revdex.com, Thank you for intervening on behalf of the parties involved here and although we're certainly bothered by the fact Mr*** is an unhappy client we believe there are two sides to every story and would like to share oursAs far as our statements below we have written
documentation to substantiate each and every one of them if the Revdex.com would ask for that.In an effort to make sure that the Revdex.com doesn't feel Mr*** was an unsuspecting client who was duped by an unscrupulous dealer, please see the bullets below as we address his complaints:We shared with Mr*** that classic automobiles may be deteriorated, not fully restored to their original condition,may not have been properly maintained to which he signed and acknowledged he understood.Mr*** was offered the opportunity to consult a professional outside source for authentication and verification of any representations made by Flemings which he acknowledged the offer, signed and waived it.The *** was sold "As Is" but Flemings provided a year warranty on an almost year old car and that no other dealer does, at no charge. Flemings paid for shipping the new *** to him as well as paying for shipping of his trade to us ($3000).We provided a safety checkover list signed by the technician, the service manager and the salesperson.We provided him with over Hi-Resolution photos and a Hi-Resolution video Walk around of the *** before he purchased it.The 3rd party shipper that picked up his new *** made no notes of the claims he has posted here.We have over $30,worth of restoration expenses on this *** and not only was it a wonderful looking car, it was spectacular looking too.We offered to exchange the vehicle for any car in our inventory which Mr*** let the deadline for this offer lapse. These are almost year old cars and things break on them, obviously the heater core wasnt terminal here and collapsed somewhere within the mile excursion across the countryHaving said that even though the car was sold "As Is" we offered to pay for that repair but haven't heard back.Mr *** noted on his ***s trade appraisal sheet that it was "Restored" and we have almost $15,worth of restoration receipts to substantiate how deficient the vehicle was.Based on Mr***s complaints we chose to handle the inaccurate description provided by him on his trade without pursuing him for expenses and chalk it up to experience. We feel its safe to say that the restoration shops he took it to have never said to any client "Thank you MrJones for coming in that's the nicest car we've ever seen, it needs nothing and have a nice day" If so they would be out of business in a monthIts there job to sell work, the same thing *** ***, a new car dealership or any other service facility would do.In closing we take these complaints very seriously and again are disappointed that Mr*** isn't a satisfied client of the Flemings family and are still willing to satisfy his heater core issueRegardless of what the opinion is of the *** the pictures and Video provided in the link below will put all of that to restOn one last note Mr***s threat of posting disparaging remarks on Internet would be met with the full force of our legal team especially in light of the new laws that protect business's from posters like, however its our hope we can come to an amicable resolution so it doesnt get to that place.Thanking you in advance, Tony Fleming

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, In order to answer ** *** *** issues he has I would like to refer to this original inquiry here to Revdex.com and a few bullets below:*** *** acknowledges asking us to take pictures of the components to authenticate this for himself, we were happy to do this since we
couldnt possibly know the history of the car as it hasn't been in our possession since it birth in 1970.*We even make that clear on the actual page of the vehicle *** *** purchased that the information we quote is being reported based on what we've been told by the previous owner and what can be seen by the naked eye, hence the reason we offer the following below to the clients before purchase.*We encourage them to get a 3rd party inspection to validate or dispute any questions or concerns they may have, ** *** signed our form declining that inspection.*We also ask if they are making ANY decision based on advertising or comments made by the salesperson that would have persuaded them to move forward with the purchase and *** *** signed saying he was not.*AS IS statements signed and acknowledged by *** ** *** including Federal, state and Flemings own disclaimer signed as well