Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI cannot tell you how happy I am to have my $2,released back to meIf it were not for the Revdex.com this company would have kept my funds as they have the past two yearsI appreciate your work immenselyYou were able to contact the company that refused to speak directly to the customerThis could have been handled in if the company would have a policy of speaking to individualsRegardless, your mediation was fantasticOnce the company was able to review my concerns, they respondedI hope Square will look into their customer service policyI have so many colleagues who have the same concernSincerely, Christyjo [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Sarah [redacted]
Complaint: 11771581I am rejecting this response because: The response sent is not a valid response The respons does not address the issue that I complained about I contacted Square in order to get data needed to pursue the nonpayment with the credit card issuing bank as Square is the only one with access to this information They are refusing to give me this information making it impossible for me to follow up on the disputed charge as is my leggal right In addition I was told on multiple occassions I would be given a call back form a supervisor regarding the issue but have never received that call They failed on their end disputing the charge back as they are the intermediary and now they are keeping me form pursuing it on my own by blocking me from the required information They need to release the information to me or return the $ [redacted] in question.Sincerely, [redacted] ***
Hi, Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: Sender’s phone number or email address Recipient’s phone number or email address Exact amount of the payment Date of the payment Last four digits and card brand of your linked debit card Once I receive this information, I’ll be able to investigate furtherThanks for your help!
Please refer to your email from [redacted] Hello,First of all, I just want to apologize for such a delayed responseWe've been experiencing a higher than email volume this past week!Typically refunds take Square anywhere from 0-business days to complete, but usually it's much fasterSometimes within the same hourAfter we send it back to the bank, they take 2-business days for it to return to their cardAlso just depending on the speed of the branch's automated systemMy bank takes the full business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has causedI just wanted to point out again that Square actually cannot process refunds for merchantsThis is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accidentWhen a refund is requested, it will ask you the reasonOn my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has causedI'd love to help in any way I can so please let me know if you have any further questions.Best wishes,
Square has no new information to provide about this account's deactivationDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional detailsThe funds are set to release on May 29, as noted in the email sent by Square
Square told me my money would be deposited into my account within daysIt has been daysThis includes the 1-day timeframe from depositsI would like my funds deposited immediately into my account of [redacted] I would like my $***+ deposited into my bank account
Hello,One of Square representatives addressed this question already on 08/22/and emailed youSquare reviewed your account and found that this payment violates the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, we’ll have to deactivate your Square accountIf you have any further questions please reach out to Square directly [redacted]
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."Square cannot release the exact reason for your deactivation and has no further information to provide on this account
Square is constantly working to improve Square's products and services based on the feedback Square receives from customersSquare will be sure to share this with the appropriate teamfor any additional information you need to correspond with Square directly
Hello [redacted] ***,We've received notice of a $ [redacted] payment dispute on a payment you processed on [redacted] **, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the company has the right to terminate an account without notice to a customer (according to their Articles), how is it right that they in turn keep your funds for DAYS! This is outrageousWhat kind of customer service is this?? Furthermore, they take their time to refund funds to those who have made purchases and give the Square user (i.eme) no specific time frame as to when this will be doneRefund the money or deposit into my accountIt has already been days since this has taken placeTo wait another would absolutely unreasonable Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not agree with their policiesYou may, however, consider this matter closed as they have refunded the money to our clientsThank you Revdex.com for your assistance
Hi,Thanks for reaching outI was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace them.Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: 7/24Amount: $***Your Acquirer Reference Number is: [redacted] Directed to a Card Ending: ***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentWith this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAccording to Square's email to you on June 10th, any funds currently in your account would be held for days from the date of the deactivation You have now successfully refunded all pending payments as of June 17th, 2015, and there are no longer any held funds in your Square balance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The compagnie still didn't give no clear respond to why the account was closedI still received the same answer that they have send meI would like to have someone from there office calling me and explain to me the real reason behind the desactivation of my accountThere respond to my complaint his not satisfying to me cause it is not clearI need someone to talk yo me and be clear and I NEED AN ANSWER, A REAL ONE OR I WILL BRING THIS FORTHERSquare can't not do something like that without no clear answerIt's the first compagnie that have seing that you can't have access to a customer services departement when something like that happened, when you nedd answer Square have more complaint since january then any other compagnieI NEED AN ANSWER, A CLEAR ANSWER FROM SOMEONE FROM SQUARE, I NEED SOMEONE TO CALL ME AND TALK TO ME, NOT AN E-MAIL, NOT AN ARTICLES, SOMEONE, A VOICE, A NAME, SOMEONE Final Business Response / [redacted] (4000, 9, 2015/06/24) */ Hello [redacted] , According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Please refer to the following email sent on [redacted] 28: Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Square responded to your inquiry on November 5thThe most recent email to you was sent on November 16thPlease reply to that email with the information they requested if you need further assistance with this matter
Please refer to the latest email correspondence sent by Square on 5/27/**Hello [redacted] ,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI cannot tell you how happy I am to have my $2,released back to meIf it were not for the Revdex.com this company would have kept my funds as they have the past two yearsI appreciate your work immenselyYou were able to contact the company that refused to speak directly to the customerThis could have been handled in if the company would have a policy of speaking to individualsRegardless, your mediation was fantasticOnce the company was able to review my concerns, they respondedI hope Square will look into their customer service policyI have so many colleagues who have the same concernSincerely, Christyjo [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Sarah [redacted]
Complaint: 11771581I am rejecting this response because: The response sent is not a valid response The respons does not address the issue that I complained about I contacted Square in order to get data needed to pursue the nonpayment with the credit card issuing bank as Square is the only one with access to this information They are refusing to give me this information making it impossible for me to follow up on the disputed charge as is my leggal right In addition I was told on multiple occassions I would be given a call back form a supervisor regarding the issue but have never received that call They failed on their end disputing the charge back as they are the intermediary and now they are keeping me form pursuing it on my own by blocking me from the required information They need to release the information to me or return the $ [redacted] in question.Sincerely, [redacted] ***
Hi, Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: Sender’s phone number or email address Recipient’s phone number or email address Exact amount of the payment Date of the payment Last four digits and card brand of your linked debit card Once I receive this information, I’ll be able to investigate furtherThanks for your help!
Please refer to your email from [redacted] Hello,First of all, I just want to apologize for such a delayed responseWe've been experiencing a higher than email volume this past week!Typically refunds take Square anywhere from 0-business days to complete, but usually it's much fasterSometimes within the same hourAfter we send it back to the bank, they take 2-business days for it to return to their cardAlso just depending on the speed of the branch's automated systemMy bank takes the full business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has causedI just wanted to point out again that Square actually cannot process refunds for merchantsThis is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accidentWhen a refund is requested, it will ask you the reasonOn my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has causedI'd love to help in any way I can so please let me know if you have any further questions.Best wishes,
Square has no new information to provide about this account's deactivationDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional detailsThe funds are set to release on May 29, as noted in the email sent by Square
Square told me my money would be deposited into my account within daysIt has been daysThis includes the 1-day timeframe from depositsI would like my funds deposited immediately into my account of [redacted] I would like my $***+ deposited into my bank account
Hello,One of Square representatives addressed this question already on 08/22/and emailed youSquare reviewed your account and found that this payment violates the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, we’ll have to deactivate your Square accountIf you have any further questions please reach out to Square directly [redacted]
Square does not release its policies and procedures, as to the refund its something you would need to speak with [redacted] on
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."Square cannot release the exact reason for your deactivation and has no further information to provide on this account
Square is constantly working to improve Square's products and services based on the feedback Square receives from customersSquare will be sure to share this with the appropriate teamfor any additional information you need to correspond with Square directly
Hello [redacted] ***,We've received notice of a $ [redacted] payment dispute on a payment you processed on [redacted] **, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the company has the right to terminate an account without notice to a customer (according to their Articles), how is it right that they in turn keep your funds for DAYS! This is outrageousWhat kind of customer service is this?? Furthermore, they take their time to refund funds to those who have made purchases and give the Square user (i.eme) no specific time frame as to when this will be doneRefund the money or deposit into my accountIt has already been days since this has taken placeTo wait another would absolutely unreasonable Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not agree with their policiesYou may, however, consider this matter closed as they have refunded the money to our clientsThank you Revdex.com for your assistance
Hi,Thanks for reaching outI was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace them.Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: 7/24Amount: $***Your Acquirer Reference Number is: [redacted] Directed to a Card Ending: ***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentWith this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAccording to Square's email to you on June 10th, any funds currently in your account would be held for days from the date of the deactivation You have now successfully refunded all pending payments as of June 17th, 2015, and there are no longer any held funds in your Square balance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The compagnie still didn't give no clear respond to why the account was closedI still received the same answer that they have send meI would like to have someone from there office calling me and explain to me the real reason behind the desactivation of my accountThere respond to my complaint his not satisfying to me cause it is not clearI need someone to talk yo me and be clear and I NEED AN ANSWER, A REAL ONE OR I WILL BRING THIS FORTHERSquare can't not do something like that without no clear answerIt's the first compagnie that have seing that you can't have access to a customer services departement when something like that happened, when you nedd answer Square have more complaint since january then any other compagnieI NEED AN ANSWER, A CLEAR ANSWER FROM SOMEONE FROM SQUARE, I NEED SOMEONE TO CALL ME AND TALK TO ME, NOT AN E-MAIL, NOT AN ARTICLES, SOMEONE, A VOICE, A NAME, SOMEONE Final Business Response / [redacted] (4000, 9, 2015/06/24) */ Hello [redacted] , According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Please refer to the following email sent on [redacted] 28: Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Square responded to your inquiry on November 5thThe most recent email to you was sent on November 16thPlease reply to that email with the information they requested if you need further assistance with this matter
Please refer to the latest email correspondence sent by Square on 5/27/**Hello [redacted] ,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays