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FlixBus

12575 Beatrice St, Los Angeles, California, United States, 90066-7001

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Reviews Transportation FlixBus

FlixBus Reviews (%countItem)

I bought a valid ticket to ride the bus and the driver was very rude and disrespectful. The driver cursed at me when I complained.
The driver tried to make me buy another ticket because his scan machine was not working. The driver or employee of Flix cursed at me and said "I dont give a ***, you can complain to the President of the United States I am not loosing my job". The drivers conduct was awful and disgusting. I asked for his name and he refused to give it to me. I was boarding the bus to San Diego departing at 6am...my ticket number or booking number was ***. Cursing at a passenger *** very disgusting and he needs to be fired. I was very polite to him. It was a caucasian gentlemen that cursed at me very rudely, he wore a flix uniform and was scanning people as they were boarding.

Desired Outcome

I want to receive a call from corporate about this matter.

I was on hold for over two hours while trying to get a hold of a representative to switch my ticket. When the time was coming up for me to leave, I still was t assisted so I just drove over in hopes of my call being answered while there & being able to switch for a later departure thru the driver. That didn't happen though & the driver couldn't assist me. When I called again, after my bus left, they finally answered & claimed there was no wait. LIES! When I told them about my situation, they weren't able to help & told me to just email flixbus. So I did, and they told me it would take a few weeks to have a representative reach out to me. Ok? Weird I though. They never did & so for weeks I kept on reaching out & at one point I actually received a reply, but for some reason it was in German. Ridiculous. My issue was never resolved & I doubt it will be. All I wanted was a refund for the fare I didn't take & for waiting hours while placed on hold &waiting for customer service only to have them claim they didn't have one. Ridiculous. I ride the bus a lot but ever since this experience being my first, I refuse to use them. Cheap stuff ends up costing you. Watch out for this scam of a business.

No contact regardless of attempts only promises to reach you in the distant future. Voucher for refund when asked for, I never would have agreed.
Purchased online ticket for ride 48 hours prior. Needed to cancel same day. I could not get a hold of anyone for/about refund. They returned message after promising to back weeks later. Said however, they issue vouchers not refunds. I was more than willing to accept their *** under 3 day cancellation fee. No good for voucher and having discovered voucher for refund ONLY after they return email found on said email, that is when I scream fraud!

Desired Outcome

Refund, period. Still am willing to pay the *** 3 day cancellation fee - I did, even though ordered 2 days apart did cancel within 3. Paid through PayPal. They are doing their investigation and should return email by 19th June.

Absolutely terrible company. We were physically threatened by a driver and the management took no action whatsoever. Avoid this company at all costs.

Flix bus has canceled 2 bus rides after charging me and not refunding my money only a voucher and keeping the cancellation fee. 2 days before date
I purchased a flix bus ticket for my son *** and a week later recieved a text that the busride was cancelled I could rebook another bus ride that only a voucher would be issued minus a cancellation fee. I rebooked another ticket paying $5.oo more on top of my voucher and 2 days before thursday June XX XXXX trip it was canceled again with no other option for travel and no refund. Says I can only get a voucher minus cancellation fee. This should be illegal and I waould greatly appreciate a full refund plus my cancellation fees they kept after they canceled the bus trip from Spokane to Tacoma washington twice

Desired Outcome

Full refund plus the cancellation fee they charged me twice

Flixbus canceled my trip but won't refund my money, will only give a voucher.
I scheduled a trip to San Diego CA with Flixbus for June 15th-19th. Flixbus has canceled all trips till June 25th. They would not refund my money for the trip, said they could only give a voucher. If I canceled the trip I could understand only getting a voucher. But since they canceled and I need to pay for another way to get there they should give me back what I paid.

Desired Outcome

I would like a full refund in the amount of 142.17 back to my original form of payment.

The drivers tried to get money from me by claiming my baggage was "overweight"
In February, me and my friend took a Flixbus from Paris to Amsterdam. I used Flixbus on multiple occasions in the past, both in Europe and the US, and was very happy with the service provided. But this time it was different. The drivers on the route tried to get more money from us for the luggage that they claimed was "overweight" and in doing so they were yelling, cursing and made us very anxious. They could not prove it but just greedily kept repeating that they wanted more money. I said that I flew into Paris and that I knew exactly how much the baggage weighed but to such arguments they replied in a foreign language, although they spoke English fluently at other times. They were loud, aggressive and tried to scare us. I offered to pay with a credit card but they rejected it and tried to take me to an ATM twice to withdraw money (in Brussels and some other city). They were rude, kept yelling and being aggressive(I am young so they didn`t hesitate to do anything they wanted). This situation made me and my friend very anxious as we have never experienced anything like this. In Brussels they opened my luggage and took out a pair of shoes (Adidas Ultraboost Uncaged). We were shocked. I don`t know what to do. Now I am stuck in Europe with only one pair of shoes(all shops are closed because of the quarantine). I contacted Flixbus through their email customer service regarding the incident but they didn`t bother to investigate the matter. I am not sure to what my rights are, are who to talk to. I am aware of the fact that Flixbus does not directly hire drivers but I paid Flixbus and the drivers represent the company to me. They didn`t investigate the matter at all. I expect them to show some concern about what happened to a customer. We paid a high price for those tickets since we bought them at the last moment.

Desired Outcome

I expect the company to investigate the matter and update me. It gives me chills to think those drivers are still on the road. I expect reimbursement for the shoes or store credit.

FlixBus Response • Apr 29, 2020

Greetings, ***:

Thank you very much for taking the time to share your feedback with us on your FlixBus journey in Europe. FlixBus, GmBH (operating in Europe) is a completely different entity than FlixBus, Inc. operating in the United States. Therefore, your complaint here on the Revdex.com for FlixBus, Inc. is actually not for the same company that operated your ride. Nevertheless, we'll be happy to reiterate the same response shared with you from our European counterparts on 23-April-2020:

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Dear ***,

Thank you for contacting us.

We can understand how aggravating it is when an item gets lost on your journey.
Of course we from FlixBus do our best to avoid any baggage losses. Yet, despite the greatest possible caution, criminal intentions of third parties can unfortunately never be completely ruled out.

We can only appeal to the passenger's due diligence:
Please transport valuables exclusively in the hand luggage and do not leave your hand luggage unattended during the journey or on breaks. If you notice a loss, report it immediately to the driver.

We are sorry that at this point we cannot offer you any further assistance, but we do hope to welcome you back on board soon again.

Best regards,

*** from FlixBus

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Because you admitted in your reply that you did not physically see the driver(s) remove anything from your luggage and the irregularity/loss wasn't reported immediate to the driver nor police, we are unable to assist you further with your claim.

Your alleged loss MAY be covered by your homeowner's or renter's insurance policy or perhaps even by the credit card used to purchase the shoes, if applicable.

FlixBus operates millions of connections each month world-wide and most of our rides go-off without a hitch. Therefore, we are confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our product and services on a future FlixBus journey.

Warmest Regards,

***
TeamLead, Customer Service
FlixBus, Inc. (USA)

Customer Response • May 02, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Flixbus is a joke. They didn`t bother to investigate the matter. Will not use them again

FlixBus Response • May 08, 2020

Greetings, ***:

We have escalated your case to our European team for their review and follow-up. As this is an entirely different Company within our global organization (with their own Terms & Conditions of Service), we cannot guarantee their response or outcome, but it's our pleasure to escalate your case for further review.

In the meantime, as you were not a customer of FlixBus, Inc. (operating in the United States), there's nothing more that can be done at this time.

We remain confident that your experience was the exception and not the standard and look forward to an opportunity to restore your trust in our product and services on a future FlixBus journey.

Warmest Regards,

***
TeamLead, Customer Service
FlixBus, USA

Customer Response • May 19, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Flixbus did not propose a solution at this time but promised to review it and follow-up. Therefore, at this time, I have to indicate I have not accepted the proposed resolution bcs Revdex.com asked me. In case Flixbus reaches out to me in the future I will update it here accordingly

They don't keep their buses in shape. TWO times I rode on there the bus broke down, one time on the side of the road, the second time in the middle of the highway. Stranded on the bus, each time I arrived hours late to my destination. To make matters worse, when you contact them, they show they could less about what happened and will not give you any money back. Never again!

FlixBus Response • Mar 26, 2020

Hello, Lisa:

Thank you very much for taking the time to share your feedback regarding your recent FlixBus experiences. Passenger *** is important to us, as it allows us to constantly evaluate our product, service and operations and make changes when necessary. It was unfortunate to read that your experiences fell so far short of your expectations.

FlixBus is not a traditional bus company; we don't own any buses nor employ any drivers. We partner with regional companies that serve both functions. Therefore, our Partners are wholly responsible for the maintenance and repair of their respective coaches. All of our partners maintain their buses as required by Public Utilities Commission and Department of Transportation schedules. In addition, they perform more regular inspections because of the frequency the buses are used to carry out FlixBus services. That said, even the most well-maintained buses can experience breakdowns. Our objective in these instances is to keep customers informed while our Partners sort out the best remedy, e.g. sending a mechanic or a replacement bus to the scene as quickly as possible to get passengers *** their destination as quickly as possible.

We currently transport about 350,000 customers each month (in the U.S. alone; millions world-wide) and we're confident that your experience was the extreme exception and not the standard. We look forward to another opportunity to restore your trust in our product and services on a future FlixBus journey.

Warmest Regards,

*** H.
TeamLead, Customer Service
FlixBus, Inc.

Customer Response • Mar 26, 2020

Excuses, Excuses if doesn't matter if you don't own the buses, these buses are transporting your customers and therefore they are a representation of your company and if you care you would make sure the buses in tip top shape. What happen to me is not the exception I'm sure.

Plus you have shown me that you don't care about your customers as I said when I called the company they shown they could care less about what happened. I was just told fill out a refund form online, for which I have not received. After that I contacted Flixbus by email, social media with no response. Unprofessional I will not give my money and service to this company again.

I am not a happy customer especially since it's my first time using this company and so far it left a bad impression. I bought my ticket three days in advance to depart from Salt Lake City on 3/13/2020 towards San Ysidro, CA and so I don't miss the bus I got there at 9:45pm and waited until 11:45pm with like 10 other people and the bus never showed up so I called and the representative stated that the bus passed *** pick up location and I got very upset and hung up but by the time I got home and called to request a refund it couldn't be done so the rep told me fill out a contact form and they would look into it. Now because of this company's mistake I had to spend $100 on a plain ticket because I need to be in San Diego by 5pm on Saturday 3/14/20 for a wedding. Because I had a bad experience with this company I will never recommend them to my friends or family.

FlixBus Response • Mar 17, 2020

Dear Hector Amezcua Nunez,

Thank you very much for getting in touch with us. Customer feedback is critical to our operation as it allows us to constantly evaluate our product, service and operation and make changes when necessary. It was unfortunate to read that your experience fell so far short of your expectations.

We regret to learn about the circumstances of your ride and would like to sincerely apologize for the inconvenience it caused. We sincerely apologize that the driver that operated your ride did not complete the stop in Salt Lake City, as scheduled. We have already addressed your concerns (and those of other passengers *** behind) with the Bus Partner that operated the ride in an effort to prevent similar circumstances from occurring again in the future.

We've verified your case again individually and prompted the refund of your ticket price to the original form of payment. Please allow 2-3 business days for the credit to appear on your account.

Additionally, as a gesture of goodwill, please check your email for a voucher valid for 50% off a future FlixBus journey.

Thank you very much for providing us the opportunity to make things right. We remain confident that your experience was the extreme exception and not the standard and we look forward to an opportunity to restore your trust in our products and services on a future FlixBus journey.

Warmest Regards,

*** H.
TeamLead, Customer Service
FlixBus, Inc.

On the weekend of March 6th a friend and I set out from Portland, OR to catch an 8am flixbus to Seattle. At 8:02 am we get an email saying the bus would be delayed by 60-90 minutes. About 60 minutes later we get another email saying the bus would be delayed by another 100 minutes. After that, we get another email saying it would be delayed XXX-XXX minutes. At this point, it was raining and cold and the 5 other people waiting at the nondescript bus stop were equally confused and worried. Another passenger *** up and said the day before he had to wait three hours. We called customer service to get our money back for being delayed by more than 120 minutes and after being on hold for about TWO HOURS THEY HUNG UP!

Next day in Seattle, we obviously needed to get home to Portland and had booked flixbus again... This time, instead of being grossly delayed, we GOT LEFT STRANDED after showing up to the bus stop EARLY. We at first hoped that the bus was actually just delayed, but we learned that the bus had indeed left early without us from another person waiting. Again, we are two women and that day in Seattle was cold and rainy. We were just so confused what was happening and at that point I feel like all trust was lost - we already knew calling customer service probably won't help(since we had to wait 2 hours the day before) so we had to sacrifice and just book another bus company home. I am just so disappointed because I thought Flixbus would be an economical way to travel between Portland and Seattle - thankfully I was with a friend during this incident, I cannot imagine being delayed/stranded by myself. I sent a email with no response.

FlixBus Response • Mar 18, 2020

Dear Kathy,

Thank you for bringing this situation to our attention. We are so sorry you had to experience this mix up.

We are going to send you an internal email detailing the process, but we can absolutely reimburse you the cost of your ticket / any difference between the ticket and comparable alternative fare (bus / rail). We will also be happy to provide you with travel vouchers for free future rides with us.

Your experience was an exception, not the standard when it comes to FlixBus. We transport over 350,000 passengers *** month in the USA alone and most of these rides go smoothly. We hope we can make this right for you, and have you back with us on future rides.

More details in your direct inbox. Again, we are sorry so many things went wrong on your trip, and hope we can help out.

Best Regards,

Georgia M.
Customer Service
FlixBus, Inc.

I need clean invoices for the final trip selections and they have failed to provide them for me. I cannot submit "voucher" for reconciliation.
I booked a trip using FlixBus website. I noticed that I made mistakes with the bookings and had a cancellation. When I made those adjustments, new trip numbers were generated, but the cost for each trip no longer showed up. This is an accounting nightmare. I reached out to their customer service online, but did not hear back for several days only to be provided the same information that I cannot use. I called for help only to be told to submit another request or email back the "noreply" email I received. When I asked for a supervisor, I was told I could not talk to one. When I said I would hold, I was told they would not come on the phone. THIS IS COMPLETELY UNACCEPTABLE. I work for a state college that must remain transparent to the state of Nevada. This means I must be provided from any business clear, detailed, and correct invoices when purchases are made. This company is so bad, I have to reach out and warn all other schools of their practices so that they do not face the same accounting issues. No business should be considered a good one when customers have no manager to speak to.

Desired Outcome

Refunds cannot be placed in a paypal - it must go back on the card provided at purchase. I must have invoices that reflect a true account of the activity on it - I cannot accept that a "voucher" was used. I need to be able to provide activity on the card.

FlixBus Response • Mar 10, 2020

Dear ***,

Thank you for contacting us. We are trying to figure out what you need from us and where the confusion lies. We can certainly send you copies of the tickets themselves and their refunds.

All refunds you received were given back to the credit card you booked the tickets with, unless you were rebooked, booked with a voucher. In those case, it may be a little more complicated but be assured we will do our best to get you and your school what you need.

Please be a little more specific about what you need in the internal email we just sent you, and we can certainly forward to the finance team and make sure you have what you need.

Best regards,

*** from FlixBus

Customer Response • Mar 11, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
It is not that I don't accept the response, I like that I am finally being responded to. As a business, we need clear invoices. The problem that is being experienced was first, instead of refunds being put back to the card, I was alerted it was diverted to a pay pal account. I could not have that. If they refunded the card - that is awesome and thank you! The bigger issue is that they way they provide receipt of payment - they are giving it over several receipts and vouchers. It is not clean for my Accounting Department. They have to chase information. I am asking for a final, overall invoice for my purchases. It must be easy to read, transparent in action, and cannot leave out any details. What has been provided in the past does not accomplish any of these things. I would even take a letter on letter head providing the charges made to each credit card provided.

On a separate note, I also think there is an opportunity for the business to look at their customer services. It should not take me going to the Revdex.com for help to make this happen. A phone call should and could fix all of this.

Thank you.

FlixBus Response • Mar 12, 2020

Dear ***,

Thank you for your e-mail. We apologize for the inconveniences you have experienced, but our system is not setup to prepare invoices for cancelled trips. Our cancellation process and relevant Terms & Conditions (agreed-to during the booking process) can be found here: ***

In summary, when you cancel a FlixBus booking, you forfeit a small cancellation fee per trip and per passenger of $0 - $5 (depending on how far ahead of your travel date you cancel.) The balance of your fare is returned to you in the form of a rebooking voucher which can be applied immediately to future FlixBus travel, valid for one year anywhere in our growing International network.

We do not send refunds unless the ride is cancelled by FlixBus. Accordingly, we are unable to honor your request for refunds to their original method of payment and any subsequent invoices because no refunds were sent. We are also unable to accommodate any type of manual invoices as our systems are not configured to perform this.

We recommend that you submit your original FlixBus receipt (prior to any changes) as your final expenses to your school for reimbursement. This will be our final response in this matter as there is nothing more we can be done.

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Due to data security reasons, we (FlixBus) cannot make changes to your booking on your behalf.

Cancellation

If your travel plans have changed, please cancel no later than 15 minutes before departure; it's simple and easy using our App or online via our website.

To do so, navigate to our website *** and go to the Service menu > Cancel & Change, enter the booking number and name or email address used, and cancel the corresponding trip.

You will then immediately receive a voucher that you can redeem for your very next booking. For each cancellation (also applies to rebookings), a cancellation fee will be charged per trip and per passenger. The amount of the fee depends on the scheduled departure date and how many days prior to departure you wish to cancel your booking. The cancellation fee is already included in the value of the voucher issued.

If you cancel your trip up to 1 hour after booking or 30 days before the trip, there is no fee. If you cancel your booking between 30 and 14 days before the trip, a $1 cancellation fee is applied per trip and passenger. Between 13 and 3 days beforehand, a fee of $3 is applied. If you cancel less than 3 days before the trip, then a fee of $5 is applied per trip and passenger. The cancellation fee is already included in the value of the voucher issued. The cancellation feel will never exceed the cost of the fare for the cancelled ride.

You will now receive the voucher code and a cancellation confirmation via email, using the email address provided during booking.

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We thank you for choosing FlixBus and look forward to an opportunity to restore your trust in our product and services on a future FlixBus journey.

Warmest Regards,

***
TeamLead, Customer Service
FlixBus, Inc.

Customer Response • Mar 13, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
This is very unfortunate. Perhaps you can look into updating your system to handle these types of requests. I am providing this feedback to our business office as well as NSHE, the governing body for Nevada State and formally proposing that no business with Flixbus be conducted until this request can be accommodated. I do hope that you are able to meet these needs for businesses in the future. The overall experience was not a bad one for the team. However, I would much rather pay more and get what I need over what was provided by Flixbus. It is very disappointing.

I was told I would be refunded and when I filed for a refund they emailed me saying I wouldn't.
I booked a ticket from Phoenix AZ to Fresno CA. The bus driver made a stop in Williams and told everyone we had 30mins to eat. So I went inside kfc which was directly in front of where the bus stopped. I ordered my food and sat down to eat real quick. The whole time I was inside I made sure to pay attention to the time.10 mins goes and as I'm walking out of KFC the bus is pulling off. I called costumer services and let them know what happened and asked if they could contact the bus driver so they could set my stuff to the side. The lady I spoke to was very rude and said they aren't allowed to contact them. She proceded to tell me that they could rebook me leaving from kingsman ca and that the bus would be leaving in 30mins. I told her I have no where there and that I was an hr and 30mins there I wouldn't be able to make it. She told me that's all they could do and hung up. I called back about 10mins later and spoke to someone else who told me that I would be refunded since the driver gave false information and that I had to file a fund request online and if I wanted my stuff back to file a lost and found report. So I filed both and received an email 7 days later saying they would not refund me, nor have they found my luggage. I had very important paperwork in my carry on bag along with a prescription. Why they wouldn't contact the bus driver and ask to set aside my luggage is beyond me. Then the way they treated me was very unprofessional, I have used this service multiple times and never have I had a problem til last week. I feel like I'm being scammed. I just want my money back and to be compensated for my luggage. It was not my fault she said 30mins and left in 10 and she saw me walking toward the bus as she pulled off. I shouldn't be punished for an employee error and incompetence.

Desired Outcome

I want a full refund to method of payment and to be compensated for my luggage and travel back to Phoenix

FlixBus Response • Mar 07, 2020

Contact Name and Title: ***
Contact Email: ***
Dear ***,

Thank you for sharing your experience and we will do our best to help you. In checking the notes on the ride, the driver stated that she did not announce a 30 minute break, it was just a bathroom break for her and our GPS data can see she was there for 21 minutes.

That being said, we understand how frustrating it is to watch your bus drive off with no way to stopt it. We should be able to refund you the 29.99 for the portion of the trip you did not take. Please expect a return to the original method of payment in the next week and you can follow up with us in the internal email we just sent you.

Regarding your luggage, do you have any identification on the luggage? Asking because your luggage went through the ULA station which is a luggage HUB. The station manager there is currently going though luggage and calling / emailing everyone who has luggage at the station.

We will also contact the bus partner who operated your ride to see if the luggage is there. I know you have already filled out the luggage form, but if you could still provide a description here it will be helpful to us when we contact the bus partner.

When filling the luggage form, we hope in "connection number" you put the line and trip number of the ride and not your personal phone number. We have seen passengers do this in the past and that will interfere with our auto matching system, which regularly reunited passengers with their luggage all over the world.

Warmest Regards,

*** from FlixBus

I missed a bus because the driver went to the wrong stop. Flix originally denied this, said that I wasn't at the correct stop. I had a 4 hour delay.
Booking number: ***

I had a bus from Burbank to San Jose at 1:35 PM on Sunday 2/9/2020. I arrived at 1:18 to the location specified by the email ***. I saw the Flixbus stop and waited. I was weary of the fact that the bus was not there, as I know they tend to be early. I contacted Flix and was told by an automated message that my bus was on time (because it recognized the number from the confirmation). I was not able to reach a rep.

My SO was able to call the number, and eventually we figured out it was because the system didn't allow customers with a reservation to reach a representative (a huge flaw that warrants fixing immediately!). I eventually called from another phone and two separate reps were very rude to me on the phone. Saying I wasn't at the stop, the driver didn't see me and the other passenger, and left. Eventually, a third rep actually looked into my claim without dismissing it, and realized that the bus driver had left from the old stop. This last rep was very kind and helped me get a 5 PM ticket from LA to East San Jose. I had to Lyft because I got there far after the trains back to Palo Alto had ended (not my original plan) and to East San Jose instead of Downtown.

It has now been 17 days since I filed my complaint with customer service online and I was told that it may take 30. I'm filing this report to ensure this indeed happens.

Desired Outcome

I am attaching the receipt for reimbursement. In addition, I would like a refund for my Flixbus ride and monetary compensation for the 3.5-4 hour delay that was caused by the drivers not being up to date on the route (another woman in LA told me the same happened to her with a different route), your first two reps being wholly indifferent to my situation, and your disfunctional customer service setup that does not allow people with active reservations to reach a rep. Had I been able to call from my phone, I would not have missed the bus.

Customer Response • Feb 27, 2020

Document Attached

FlixBus Response • Feb 28, 2020

Dear ***,

Thank you for getting in touch with us. Customer feedback is important to us, as it allows us to constantly evaluate our product, service and operations and make necessary changes.

We apologize for the trouble you went through with the confusion with your bus.

So, checking the ride, we can see that our Traffic Control department did send the passengers on your trip the following notification....

" Sent By ***
Greetings from FlixBus! Kindly note for all trips after 03:00 PST on January 22nd, your trip will now depart a short distance from our previous stop at ***. The bus will board by the green FlixBus sign adjacent to the bike racks. Coordinates: ***. We wish you a safe and pleasant journey."

However, it may be that you never got the message or that you never signed up for our text messaging system. If not, moving forward, we strongly suggest you subscribe, so that in the event there are station location changes you will be aware. If you were signed up you should have gotten the notification.

It seems like you were rebooked onto a new bus and completed that ride, unfortunately, a cash refund is impossible once a ride has been completed.

We should be able to reimburse you for the uber expense if you provide us with the following information. (please send in the private DM we sent from our internal system).

First an Last name on account
Bank Name
Routing Number
Account Number

We reimburse with an ACH transfer.

Again, per our Terms and Conditions, we can not give you a cash refund for a trip that was in the end completed, nor can we compensate you for the 4 hour delay, unless you have any receipts for snacks / beverages during that time, in which case, please attach those as well as we can reimburse for up to 15 dollars.

FlixBus currently transports nearly 350,000 customers per month in the United States alone and most of our rides go off without a hitch. Therefore, we are truly confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our product and services on a future FlixBus journey.

Warmest Regards,

*** from FlixBus

Customer Response • Mar 01, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Flixbus is being (perhaps intentionally) vague as to what exactly happened and why the driver was not at the stop where I was told to be. They offered reimbursement for expenses, which is a start, but I feel does not go far enough. Flixbus sent me to the stop that the driver did not show up at. Whether the driver showed up at the wrong spot, or the email that they sent to me sent me to the wrong spot is irrelevant. They delayed me by almost the entire length of my trip and at first completely dismissed my claim. Their phone number was not callable from a phone with a reservation. Another customer who was with me at the stop had the app and was definitely at the right spot and told me "this is the new stop, I hope the driver didn't go to the old stop." So in all likelihood, I was in the right place, at the right time, and Flixbus is just trying to shut me up and not admit fault. Please have Flixbus confirm where their new stop is in a sentence that cannot be read in two ways. An example of a bad sentence would be "your trip will now depart a short distance from our previous stop at ***" (which was sent in the response email, not before the trip). Is the new stop or the old stop at that address? This is what I mean by perhaps intentionally vague.

Also, I should note that Flixbus ignored took over two and a half weeks with my original customer service complaint and then magically found the time to deal with it within a day when I contacted Revdex.com. This response is in part to ensure that they do in fact follow through with at least what the promised.

FlixBus Response • Mar 07, 2020

Dear ***,

Thank you for getting in touch with us. Again, we are sorry for the confusion regarding the address of the stop.

Sometimes, for reasons out of our control, we need to change the location of the stop and wish the communication to you had been more specific. We are taking ownership of this lack of clarity and will work with our IT department to make sure any future texts are more direct.

Moving forward, so you are clear...

"In Burbank, the address will still be***
The bus will now board in the lower level bus turnaround in the covered underpass *** south of the train tracks. Bus will board next to the green FlixBus sign near the bike racks adjacent to Burbank Bus and Glendale Beeline service. Please see coordinates for exact location. ***

We would be happy to reimburse you for the uber cost you incurred during this experience. If you purchased any snacks / beverages while waiting we can also reimburse you up to 15 dollars if you upload any receipts. Please provide the following banking details to the internal email we sent you so we can process an ACH transfer.

First / Last Name on Account
Name of Bank
Account Number
Routing number

We were hoping that the free ticket would serve as a compensation for the 3.5-4 hour delay caused by this incident.

We can't refund the original ticket itself because you were rebooked onto another ride and the contract of carriage was fulfilled.

From our Terms and Conditions

15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded.

However, we hope the free ticket, uber reimbursement, and snacks / beverages compensation will at least begin to restore your faith in our services.

FlixBus currently transports nearly 350,000 customers per month in the United States alone and most of our rides go off without a hitch. Therefore, we are truly confident that your experience was the extreme exception and not the standard.

Warmest Regards,

*** from FlixBus

A couple of days ago I had to go to New Orleans from Houston with a flix bus overnight.
I had the bus in Downtown Houston at midnight, I waited and at 12.15 am a lady told me that the bus was canceled because the driver was sick and the next bus would have been the next day at 7.30 am. No one sent me a message to tell me about this cancellation

I was alone at midnight in downtown Houston, without a place to stay because I left from Dallas, I called flixbus and they told me that they couldn't do anything for me

I was going to cvs open 24h but there were three homeless who started to yell at me, so I just kept walking but they were following me. I was so scared. I called a hostel at 1am and fortunately they had a room available. I had to pay by myself the hostel for their mistakes

The next morning at 7.30 the bus for New Orleans was 100 minutes late again and then canceled again.

They ruined all my plans, I paid by myself the hostel in Houston, another bus with another company to go to New Orleans.
I sent them an email asking a refund and no one reply to me yet!

Don't travel with flixbus if you want that nothing bad happens to you!

FlixBus Response • Feb 28, 2020

Dear***

Thank you very much for getting in touch with us.

We regret to learn about the circumstances of your ride with the cancellations and would like to sincerely apologize for the inconvenience it caused.

Our team does everything we can to prevent cancellations but they can't always be avoided.

Looking on the notes on the ride, we can see that our Traffic Control did send you notifications but you didn't seem to get the message hat explained your rights in this situation. This is a shame, but the good news is we can help you retroactively.

Long story short, you were actually eligible for reimbursement for your hotel of up to 80 dollars, and your alternative carriage (bus or rail) as well as 15 dollars for snacks / beverages.

If you upload those receipts to the internal email we just sent, (alternative bus / rail, hotel, snacks / beverages) we can reimburse you for these expenses.

You would also need to email the following banking details so that we can reimburse you via ACH Transfer
1. first and last name on the account
2. banking name
3. routing number
3 account number.

As soon as you get this information to us we will be able to help you. Specific Terms and Conditions are below

15 Passenger *** in the Event of Delays or Cancellation

15.1 If there is a cancellation or delay, FlixBus or the bus station operator will notify the passengers *** from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. FlixBus shall offer all passengers, particularly those departing from non-staffed bus stations, electronic information regarding cancellations or delays. In order to receive this information, passengers *** provide the required contact data (e.g. cellphone number).

15.2 Should it be reasonable to assume that the departure of the booked journey must be cancelled, or will be delayed by more than 120 minutes or in the event of overbooking, passengers *** the following options: (a) to continue their journeys at the earliest possible opportunity on a different route leading to the destination stipulated in the contract of carriage at comparable conditions (bus or rail) to those named in the same, or (b) to request reimbursement of the fare and the free return trip with the bus to the place of departure stipulated in the contract of carriage as applicable. Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger *** not able to complete the journey in accordance with his/her original travel plans. Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers *** been given the choice of (a) or (b), above, unless passengers *** to another form of refund.

15.3 FlixBus shall offer passengers *** accommodation in a hotel or other form of lodging, as well as help them to organize transport between the bus station and place of accommodation, this applies in the event that a stay of one night or more is required as a result of the journey's cancellation or delay from a bus station exceeding 90 minutes in the case of journeys with a scheduled length of more than three hours. In such cases, FlixBus shall offer passengers *** meals or refreshments proportionate to the waiting period or delay, provided that these are available on the bus or at the bus station or can be procured in a reasonable manner. FlixBus shall limit the overall cost of the accommodation, excluding the carriage costs between bus station and lodgings, to $80 per night per passenger *** to a maximum of two nights. The above-mentioned claim to free accommodation in a hotel or other form of lodging shall not apply if FlixBus is able to prove that the cancellation or delay was caused by adverse weather conditions or severe natural catastrophes which compromise the safe operation of the scheduled bus service.

15.4 In the event that the vehicle becomes unserviceable during the journey, FlixBus shall offer passengers *** carriage with a substitute vehicle or carriage to a suitable waiting point from whence the journey can be continued.

15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded.

Please note that the transfer will take 7-10 business days, thank you for understanding and your patience.

Thank you very much for providing us the opportunity to make things right. We remain confident that your experience was the extreme exception and not the standard and we look forward to an opportunity to restore your trust in our products and services on a future FlixBus journey.

Warmest Regards,

Georgia from FlixBus

My flixbus ride today never arrived. The 8 of us waiting called customer service and they claimed it already came but it did not.
My flixbus today never came. 8 people were waiting for the bus. We called customer service and they claimed it came on time but we were at the stop significantly before the pick up time and it did not come. I was offered a refund or rebook. The rebook option was too late, so I called back for a refund and now they say refunds are not ever an option. My husband had to drive a total of 9.5 hours to pick me up today. My bus yesterday with Flixbus was also almost 2 hours late and they gave no notice. The bus tracking does not work and the customer service agent I called said it was 10 minutes away, but it came in 40. The bus driver also tried to leave without multiple people who were waiting in line for the bathroom.

Desired Outcome

I would like a refund for both trips. I arrived about 2 hours late with the delayed trip and had to have my husband leave work and drive 9.5 hours to get me. I would like to be refunded for the extra gas and time inconvenience caused by these poor business practices.

FlixBus Response • Feb 26, 2020

Dear ***,

Thank you for getting in touch with us.

We just got word of your case here via the Revdex.com. Our apologies if you already created a case. If you are ever riding a FlixBus in the future and have an issue, you are welcome to email me directly at (see private internal DM) as my line pertains to cases specific to the USA.

Regarding trip ***, we can see in the notes on the case that you were eligible for refund and have just refunded the ticket to the method it was paid from. You will see this refund reflected in your account, and the receipt for this transaction is attached here.

Regarding trip *** we can see that the delay was over 2 hours. When this happens, you should have gotten a text letting you know you could opt out of the ride for a refund and find alternative carriage (bus / rail). Then we ask for proof of alternative carriage and reimburse those expenses OR the FlixBus ticket itself, whichever is better for the customers. For customers who choose to deal with the delay and make it to their destination, a cash refund is not possible.

But we see that you did not receive any notifications, which was most likely due to an IT glitch and in no way your fault. Therefore, we will be able to process this refund as well. However, we will be billing the bus partner for this issue and will need to process through an ACH Transfer. For this we will need

First / Last Name of Bank Account Holder
name of bank
routing number
account number

As you get this information to us, we will be able to refund this ticket for you as well. Please make sure to send this information that we sent via an internal sales force case and not here.

Regarding further supplementation, due to the Terms and Conditions you agreed to when you booked the ride...

15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded.

FlixBus currently transports nearly 350,000 customers per month in the United States alone and most of our rides go off without a hitch. Therefore, we are truly confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our product and services on a future FlixBus journey.

Warmest Regards,

Georgia from FlixBus

Customer Response • Feb 28, 2020

The business' response did not resolve my concerns.

Thank you for your help!

FlixBus Response • Feb 28, 2020

Dear ***,

We want to work with you, have cancelled your tickets and are also ready to reimburse you for your alternative carriage. If the alternative carriage is the gas receipts for your ride, you are certainly allowed to submit them to us directly at ***

Outside of our apologies, reporting to the partner who operated your ride, and also refunding you for these additional expenses, we are unsure of what else you are asking from us?

Thank you in advance for a prompt response.

Best Regards,

***
FlixBus, Inc.

My husband and I booked two tickets from Las Vegas,NV to Phoenix, AZ on Sunday Feb.***, to be left by the driver in Kingman.AZ with our luggage.
The driver left us in the
Middle of nowhere and took off with our luggage with no way of getting it back from the company. The driver didn't give us enough time to use the restroom outside of the bus before taking off. Flixbus company, can't tell me where on earth is my luggage after being with the driver. I would simply like to have my belongings back and no dealings with Flixbus EVER again.

Desired Outcome

I'm am simply seeking to have MY ITEMS returned to me ASAP!

FlixBus Response • Feb 22, 2020

Dear ***,

Thank you for getting in touch with us. We regret to hear that you missed the bus during the rest stop break in Kingman, and that your luggage was still on board. We understand how this kind of misfortune can happen, and that it would be stressful.

In this case, and we have attached a screenshot so that you can see the GPS data, the break in Kingman was announced to end at 5pm, which was when the driver said he would depart. The bus driver actually waited an extra 8 minutes, not leaving till 5:08 PM. In this case, you were not left behind, you didn't get back to the bus on time, unfortunately.

According to our Terms and Conditions that you agreed to when you booked the ride, FlixBus is not responsible for the alternative carriage or the luggage of passengers who do not make it back to the bus in time during a rest stop.

That being said, we will do our absolute best to locate your luggage for you. Our department can't see your auto match form itself, but can see that you did fill out the lost luggage form. We hope that under "connection number," you filled in the Line and Trip Number of your trip and not a phone number. This can sometimes cause confusion. *** would be the way to fill this in. If you did not complete that step, I suggest you fill out a new form using this info under "connection number."

At the same time, we will do what we can on our end here to help you. There is a decent chance that your luggage will end up in Union Station in Los Angeles, which is the HUB for the luggage in the South West. Or it may be in the office of the partner who operated your ride. Please provide us with a detailed description of what your luggage looks like and we will contact the station manager in LA and the Bus Partner in Vegas and see if we can find your items. You can respond here or in the private DM we just sent you via our internal system.

Please respond as soon as you can and we will move this process forward.

Best Regards,

***
Customer Service Agent
Flixbus, Inc.

Customer Response • Feb 28, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response by FlixBus bc my husband and I are devastated from being left in Kingman Arizona hours away from from home without a way to home. Also, the bus driver left us PURPOSELY, along with another couple with our luggage. We had no rime to use the restroom PROPERLY OUTSIDE of the bus.This gos time is inaccurate, we were on time. Besides that, who gives FlixBus the right to keep our luggage after the devastation of being left. Their reply has been "possibly" at the LA hub! I live in Phoenix, AZ! It's been two wwwks Sunday and still not a definite answer as to where our luggage is??? It's not fair at all to the customer, and FlixBus should be exposed for the way that they are doing "business"!.

FlixBus Response • Mar 07, 2020

Dear ***,

We understand the frustration of being without your luggage. Please know our methods of retrieving luggage start with the lost and found form - where so far there has been no match.

Because your luggage was on a west coast line, we hoped the luggage would be at ULA station and we could arrange a return with you. We also contacted the partner who operated your ride to see if it is in their office. We will contact them again and do what we can to prioritize the locating of your luggage to the best of our abilities.

Please return our internal email to you and we can see if there is anything else we can do to help.

Best Regards,

***
Customer Service Agent
FlixBus, Inc.

No refund for service fee even if the bus was cancelled by them
I booked a bus ticket from Pittsburgh to Columbus. My bus was cancelled and I was asked to call for refund. I called and I was told that I will only get the refund of the ticket not the service fees. This is ridiculous that why will I pay service fees when the bus was cancelled from their side.

Booking number is

Desired Outcome

I want refund of service fees also.

FlixBus Response • Feb 22, 2020

Dear ***,

We certainly understand your frustration regarding the processing fee, since you aren't the one who cancelled the ticket. Unfortunately, this one fee is non refundable as it is ingrained into our IT. What we can do, however, is refund the final $2 in the form of a voucher towards a future trip on us anywhere you would like to travel in our growing international network. We have already sent you a personal DM in our internal system with a code for a travel voucher good for one year and worth 2 dollars. Due to Flixbus's affordable rates, 2 dollars can actually stretch quite far; you may be pleasantly surprised.

Best Regards,

***
Customer Service Agent
FlixBus, Inc.

Their bus was almost two hours late and notification that it would be late was too late to make is useful. Two bus fares were unused due to this.
I booked two tickets, one from Tucson to the Phoenix airport (Booking ***, Jan 17, 2020) and a return (Booking ***, January 19, 2020). I waited for the first bus but after about an hour, with no word from the company, I was forced to take my own transportation so I could catch a flight. I paid approximately *** in addition to the unused bus fare for this to happen. I then had to not use the return bus ticket because I now had my own vehicle I had to transport.
Their response was a generic "You didn't wait more than 2 hours so we won't give you anything" message. They then ignored additional queries.

Desired Outcome

I would like refund/credit voucher for the two unused fares, plus compensation for my additional expenses including airport parking and ride-share fare amounting to approximately $100 beyond the bus fare.

Customer Response • Feb 12, 2020

Document Attached***
Additional receipts attached.

FlixBus Response • Feb 12, 2020

Dear ***

Thank you very much for getting in touch with us.

We regret to learn about the circumstances of your ride and would like to sincerely apologize for the inconvenience it caused. Our investigation revealed that while the bus was present in Sedona, it was apparent that the driver did not properly stop and we regret to learn that you were left behind.

We verified your case again individually and will refund certain additional costs directly to your bank account via ACH transfer. The costs we will cover will be: reasonable Uber costs *** reasonable food expenses *** hotel night *** as per our Terms & Conditions) and the equivalent of alternative carriage by bus (we cannot cover flights as this is not comparable conditions to that which you had booked) from nearby Flagstaff to Las Vegas which was available by Greyhound with fares starting at $40.00 (see attached), inclusive of fees/taxes ($50.00.)

Per our Terms & Conditions, to which you agreed during the booking process:

15.3 FlixBus shall offer passengers free accommodation in a hotel or other form of lodging, as well as help them to organize transport between the bus station and place of accommodation, this applies in the event that a stay of one night or more is required as a result of the journey's cancellation or delay from a bus station exceeding 90 minutes in the case of journeys with a scheduled length of more than three hours. In such cases, FlixBus shall offer passengers snacks, meals or refreshments proportionate to the waiting period or delay, provided that these are available on the bus or at the bus station or can be procured in a reasonable manner. FlixBus shall limit the overall cost of the accommodation, excluding the carriage costs between bus station and lodgings, to $80 per night per passenger *** to a maximum of two nights.

Also,

We cannot accommodate your request $*** related to the incident, per our Terms & Conditions to which you agreed during the booking process,

"15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded."

We have also refunded your FlixBus fare of $1.98 to your original method of payment. Please allow 3-5 business days for this credit to appear on your account.

Finally, as a further gesture of goodwill, please accept a voucher for one (1) free trip valid anywhere on our growing International network. This voucher is valid for 3 (three) months from the date of this email, has no cash value and cannot be sold. However, it can be gifted to friends/family. To redeem, simply enter the voucher code (see internal email) in the appropriate field prior to completing your next FlixBus.com or FlixBus app transaction. Kindly note, supplementary redemption is not possible.

Warmest Regards,

***
TeamLead, Customer Service
FlixBus, Inc.

Therefore, our proposed payment in this matter would be a payment of $280.00, which would settle this matter in-full.

In order to complete this payment/settlement, please provide us with your bank details below:

Bank Name:
Bank Account Holder's Name:
Bank Routing Number (U.S. Accounts):
Bank Account Number (U.S. Accounts):
BIC (International Accounts):
IBAN (International Accounts):

Please note that the transfer will take 7-10 business days, thank you for understanding and your patience.

Thank you very much for providing us the opportunity to make things right. We remain confident that your experience was the extreme exception and not the standard and we look forward to an opportunity to restore your trust in our products and services on a future FlixBus journey.

Warmest Regards,

***
TeamLead, Customer Service
FlixBus, Inc.

FlixBus Response • Feb 12, 2020

Dear ***,

Our apologies for the message above.

We are so sorry about the confusion regarding your bus delays. This is a rare exception, as we usually make a point to update our passengers with all notifications by text from the day the ride starts till the ride is completed. While we check in to see what happened with the ride here, please accept two free tickets good for anywhere you would like to go within our growing international network. Please see direct email for the codes. Kindly note these travel vouchers have no cash value but can be gifted to family and friends.

We are so sorry for this communication mishap and look forward to proving our reliability on future rides.

Best Regards,

***
FlixBus, Inc.

Customer Response • Feb 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response and await their update after they "check in to see what happened." I hope they will be willing to compensate my additional expenses.

Left suitcase on the bus. I cannot get ahold of ANYONE at FlixBus. Absolutely no costumer service. I just want my suitcase back.
I took a FlixBus from San Francisco, CA to Anaheim, CA on February 6, 2020. I got off the bus at my stop in Anaheim, walked away without getting my bag from the underneath storage on the bus. When I realized a few minutes later I ran back and the bus was gone. I tried to contact FlixBus immediately, when I finally found a phone number for them, I was on hold for 20 minutes. They told me to fill out a lost and found form online and that someone would be contacting me from that department. I filled out the form 3 times because I haven't heard from anyone. I called 2 more times and the same guy said the same thing. I just want my bag! I haven't heard anything from email, phone or text. I cannot get anyone to help me. Now it's been 3 days and I don't know where my bag is. I will go pick it up somewhere, I don't care. I have everything in my bag. I just want someone to call me! This is so frustrating and unbelievable. How can a company have NO customer service? I couldn't picked my bag up at the next stop. This company is terrible. They don't care one bit about their paying customers. I don't know what else to do. I'm going to keep trying to call and email. I need my bag. It's a black suitcase with wheels. It has my name on the tag, ***. I need someone to contact me and offer help.

Desired Outcome

I would like FlixBus to contact me and let me know the status of my bag. Let me know where I could pick it up. I want a phone call.

FlixBus Response • Feb 11, 2020

Dear ***,

We are sorry you have lost something on your FlixBus ride. It is quite possible that your bag is in the Los Angeles HUB, where the lost luggage quite often ends up. The station manager there is usually excellent at finding bags. We will contact her ASAP. If it is there, she will be able to find it.

We sent you an internal email as well, you can respond there if you prefer. Can you please provide a better description of the bag itself, a photo would be ideal. But even color, size, shape, if there is an ID tag etc, would be helpful.
This way, we can contact her and see what we can do to help you.

We have listed some terms from our Terms and Conditions here just so you know the FlixBus policies regarding lost luggage.

We hope to find your luggage. The sooner you respond with a description the better.

3.3 Valuable Items:

13.3.1 Valuable items, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cellphones, cameras), contact lenses, prostheses, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. and fragile objects must be conveyed in hand baggage, not normal baggage, and are subject to the due diligence of passengers.

You may bring one carry-on and one piece of travel luggage during your trip at no additional cost. We recommend labeling your luggage with your name and address in order to be sure that there are no mix-ups. To do so, simply use the luggage tag that you received with your booking confirmation.

6.1 In the event of slight negligence, liability shall only be assumedexcept in the case of injury to life, limb or healthif essential contractual obligations are violated. Unlimited liability for intent and gross negligence shall continue to apply.

16.2 Liability for collateral damage shall be excluded in cases of ordinary negligence. This shall not apply in cases of intentional or negligent injury to body, life and health.

16.3 Liability and level of compensation for damage to baggage shall be limited and excluded as follows:

16.4 In the case of damage to baggage items resulting from an accident involving the bus, or loss of baggage items resulting from the same, the level of compensation per damage claim per passenger *** baggage item shall be limited to $250 per adult ticket and $125 per child ticket.

16.4.1 Liability shall be excluded in cases where the loss of baggage items was unconnected to an accident involving the bus, in addition to the mix-up or theft of the same, except in cases of intent and gross negligence.

16.4.2 Liability for damage or further damage resulting from passengers' failure to pack the baggage items in an appropriate manner shall be excluded, except in cases of intent and gross

16.7 The limitations and exclusions of liability shall not apply to a statutory mandatory liability without fault or if a no-fault warranty has been assumed in individual cases.

We hope to hear from you soon,

Best Regards,

***
Customer Service Agent
FlixBus, Inc.

I am currently on a flix bus from Los Angeles to San Diego and the bus driver has been talking loudly her cell phone for the past hour. I believe it is distracting her as we have had many last second hard braking going on. She also did not enforce the reserved seating and my reserved seat that I paid extra for has been taken. The last LA to San Diego flix bus trip, the driver gave an obscene hand gesture to another driver and engaged in road rage. I think Flix needs to spend more time training drivers in safety and customer service. Right now I do not feel safe with this driver but Flix does not allow passengers *** exit a ride at an earlier stop "for legal reasons" as stated on their website. Be careful and think twice about using flix bus.

FlixBus Response • Feb 11, 2020

Dear Karl ***

Thanks for sharing your experience. Passenger *** is important to us, as it allows us to constantly evaluate our product, service and operations and make changes when necessary. It was unfortunate to read that your experience fell so far short of your expectations.

In the future, please know that if you are feeling unsafe, you are always allowed to uncheck yourself from the ride and leave the bus, at which point you can call customer service right away for alternative options.

We pride ourselves in partnering with careful, friendly and courteous drivers. We take these matters seriously and we will be sharing your feedback with the Bus Partner that operated your ride to gather all relevant details.

FlixBus currently transports nearly 350,000 connections per month in the U.S. alone and most rides are incident-free. Therefore, we are confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our product and services on a future FlixBus journey.

On that note, it would be our pleasure to give you 50% off a future ride anywhere you would like to go in our international network. You can use the code (see internal email) when booking your next ride with us. This voucher is valid for one year, has no cash value and cannot be sold. It can, however, be gifted to family and friends.

Again, we are sorry this happened to you and confident the next ride will be everything you expect.

Best Regards,

Georgia M.
Customer Service Agent
FlixBus, Inc.

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