FlixBus

Flixbus left me and a dozen or more patron stranded in Las Vegas, NV April 29, 2018 on purchased tickets back to California. I purchased a ticket from Las Vegas to San Bernardino, Ca leaving Las Vegas at 11:55 pm arriving in San Bernardino around 3 am, but never showed up and after about 45 to an hour many of the travelers were receiving text messages saying the bus was cancelled! No other transportation back to California or Lodging was provided for the stranded travelers. So I had to get back to California ASAP so that I wouldn't miss work, but after purchasing a ticket on the Greyhound for next available bus back was at 7 am April 30, 2019 which caused me to miss work, purchase an additional ticket, use 4 lyft transportation rides, purchase additional food, causing me extra expenses, that I really couldn't afford. Contacted the customer service and submitted a claim, and all of the necessary documents and receipts for all of my extra expenses including the ticket from Flixbus that I never used, but just getting the runaround!
Product_Or_Service: Bus Ticket

A few months ago, I had to cancel a ticket for ~$70 and received a voucher for that amount, which I was fine with. I used a part of that voucher to buy a ticket to a city from the airport in a country I'm not familiar with. When my flight got in late at night, I looked for any sign of my bus in the bus terminal of the airport only to see absolutely no mention of it anywhere. There were other Flixbuses listed, but the destination and time that I booked for were listed no where. I checked the "where's my bus'" tab on the app, and all it told me was that I needed to be in the airport... not much help there. Finally, after running around the airport for over an hour, it was pretty safe to conclude that if there was such a bus, I had missed it. I had to pay for yet another ticket on the train and got to my accommodations just before midnight. I was pretty upset and confused so I wrote them a complaint, and after a few weeks I wrote a few more. I was very clear about what I wanted: the money that I had spent on the original ticket. I did not want a voucher because I didn't want to use the company again after that night, because frankly that was a really scary experience for me. I received no response for about three weeks. I began seriously pursuing an answer and posted on their Facebook page that I needed help. They told me to PM them, which I did, and the person I spoke to told me to leave a complaint on their website. I explained that I had done that and they assured me that they would leave a note on my case to try and get me answers. When I finally received an answer by email, the responder apologized. And said that they try really hard to help customers. And that's it. They did not acknowledge that I had made a request for the money to be sent back nor even seemed to think that they owed me anything for my trouble. I responded, reminding them that all I wanted from them was my money back and got no response. I finally called the company and the woman who took my call told me that I couldn't so much as speak to someone with the ability to refund me, yet she promised to escalate my case, which has gotten me no further response so far. I really don't think I can make my case or request any clearer. If I get another response without any allusion to my request for my money to be returned to me, I will know that no one from FlixBus is actually listening to their customers.So, FlixBus has been ignoring and redirecting my private complaints for weeks now, so I'm just going to give this a shot. A few months ago, I had to cancel a ticket for ~$70 and received a voucher for that amount, which I was fine with. I used a part of that voucher to buy a ticket to a city from the airport in a country I'm not familiar with. When my flight got in late at night, I looked for any sign of my bus in the bus terminal of the airport only to see absolutely no mention of it anywhere. There were other Flixbuses listed, but the destination and time that I booked for were listed no where. I checked the "where's my bus'" tab on the app, and all it told me was that I needed to be in the airport... not much help there. Finally, after running around the airport for over an hour, it was pretty safe to conclude that if there was such a bus, I had missed it. I had to pay for yet another ticket on the train and got to my accommodations just before midnight. I was pretty upset and confused so I wrote them a complaint, and after a few weeks I wrote a few more. I was very clear about what I wanted: the money that I had spent on the original ticket. I did not want a voucher because I didn't want to use the company again after that night, because frankly that was a really scary experience for me. I received no response for about three weeks. I began seriously pursuing an answer and posted on their Facebook page that I needed help. They told me to PM them, which I did, and the person I spoke to told me to leave a complaint on their website. I explained that I had done that and they assured me that they would leave a note on my case to try and get me answers. When I finally received an answer by email, the responder apologized. And said that they try really hard to help customers. And that's it. They did not acknowledge that I had made a request for the money to be sent back nor even seemed to think that they owed me anything for my trouble. I responded, reminding them that all I wanted from them was my money back and got no response. I finally called the company and the woman who took my call told me that I couldn't so much as speak to someone with the ability to refund me, yet she promised to escalate my case, which has gotten me no further response so far.
Product_Or_Service: Ticket for Bus Ride

I purchased my daughter a bus ticket with this company to depart from Las Vegas, NV to San *** for Monday, April 15, 2019 at 2:05pm. I arrived to the bus location at 1:45pm, we approached the bus driver where there were multiple riders waiting to load the bus. The driver told each passnger that was in line that he was not going to *** and to wait for the next bus. As the bus is leaving I called the customer service number for this business to inquire when the bus will be arriving for *** they stated the bus left on time at 2:05pm. I informed the driver what took place and she stated she would have to contact a specific department to learn what is going on and why the driver did not take the passengers. An hour later they send me a text stating the bus was coming back to Las Vegas to pick up the passengers it left behind, Unfortunately I had already returned back to work from my lunch break and could not leave again, in which I explained to them. I submitted a request for a refund which is continuously being denied due to false information and lack of investigation to see that my daughter was not on that bus.
Product_Or_Service: Bus Ticket

Poor customer service, poor service.
I am current active duty military station out of Naval Base 32nd street. I had taken the flix bus on 29 March 2019 at 2210 in the Hope's to make it to Las Vegas by 0621 the next morning. I had purchased two rides which was there and back to San Diego. Now the first bus ride was late by atleast 30 minutes, once I got on board the bus my assigned seating was taken and the seats were not numbered. Now when you book with this company you have to pay for the assigned seats. I wasted my $50 for me and my spouse to go to Vegas and see family when I only get so much time off during the year due to ships deployment, maintenance periods and whatever else the Navy will have me do. Now the bus drive got lost half way to Las Vegas and was asking the riders where to go. I'm shocked at the poor training and inability to drive a bus by this company. They ran several red lights and put 20 people lives kn danger because they were behind schedule. The story only gets worse. I had spent my time in Las Vegas and was headed back to San Diego with my Pregnant Fiance when we boarded the Secone bus at 2300 on 30 March 2019 headed back to San Diego. Now this driver had a particular feeling of turning the heat up on the bus and causing us all to suffer for hours on end. Now when I had asked the first time to turn the heat down she did. Now the second time she was completely disrespectful and rude her name was Ronnisha and I know this because she said "Sir you are the only one on this bus that is hot, if your hot I'll give you a fan" she proceeds to hand me a fan which turned out to be some important company documents that had hotel address phone numbers, department times, bus mileage, bus number (XXXX). There was no respect given to us bus riders and no concern for our safety. I will not stop pursuing my compliance and grievances toward this company until there is some type of resolve for my and my family members.

Flix Bus is refusing to refund me a small service fee charged during my processing. They claim it covers administrative cost for canceled service.
I was scheduled to catch a bus at 8;20 P.M. om March 15th. The bus drivers first arrived telling all of the waiting passengers *** they must refuel, and would soon return.

They they left and never came back.

As one by one the stranded strangers began to call in to the Customer service number, we were told that we would be advised shortly of what exactly was happening.

Our pick-up was scheduled for 8:20 P.M P.S.T.

We were not informed by FlixBus until after 10:00 P.M. that no bus would be returning.

They offered no explanation nor any alternate plan. They advised us that we could seek alternative transportation (Bus or Rail) and we would be reimbursed.

The next train option was 4:30 A.M. (seven hours after we were informed of our predicament). This ride would cost around $80.00 and take 17 hours (arriving at our destination at approximately 9:30 P.M.(which would be 14.5 hours later than the Flix Bus was supposed to arrive).

Some folks waiting had planes to catch or other time sensitive deadlines that would not comply with this schedule.

As it turned out that all of the stranded passengers *** in fact heading to the San Francisco Bay Area, I took it upon myself to rent a 12 person van, in order to transport all of the stranded passengers *** the most timely manner possible.

Upon procuring the van we drove all night to get to the San Francisco Bay Area, (and eventually home to Oakland for me).

Due to my taking action I (along with all of the other stranded passengers) arrived safely home, in a timely manner.

As mentioned before FlixBus through it's complete lack of oversight and poor handling of the above mentioned incident should be able to relinquish the $2.00 dollar service fee I have requested. They claim it is charged to cover cancellation.

They seem to fail to recognize that I did not cancel my trip. Nor did FlixBus ever actually officially cancel the trip in question. The trip was still in progress, and according to their own App, it tracked our bus heading to Los Angeles without us. When looking at the app, and when calling the automated system, it continued to tell me that the trip was moving forward as scheduled. FlixBus NEVER used the word cancel when contacting me or anyone else on this scheduled trip. In fact after two hours the only thing they told me is that my bus was definitely not coming. As I said...The word CANCEL or CANCELED was NEVER used.

With that being said, their policy as written is not valid nor in effect.

I FEEL THEY STILL OWE ME $2.00!!