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Address: 12575 Beatrice St, Los Angeles, California, United States, 90066-7001
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Address: 12575 Beatrice St, Los Angeles, California, United States, 90066-7001
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I purchased 2 Flixbus Tickets to get home. Bus driver missed our transfer, and abandoned 20 passengers in parking lot at 1am in Downtown Los Angeles.
My friend and I were heading to Las Vegas, NV from Anaheim, CA on 7/13/19. Our Flix Bus route was to pick us up from Anaheim at 11:25pm and get us to Downtown LA for a Bus Transfer. The Flix bus showed up 30-40 minutes late to the Anaheim Station. We arrived to the Downtown LA Bus Station just before 1am. The Flix bus going to our city (Las Vegas, NV) had already left. The app was not helpful as our bus showed up "offline." Our bus driver said he could not call the driver who had left to turn around. He then hurriedly rushed 18-20 passengers off his bus, took our luggage out and left us in a parking lot. The LA Bus Station was closed for the night, and the passerngers were stranded in one of the more dangerous parts of Downtown LA. There were homeless people all around. Within our group, there were elderly people who did not have access to ride share apps or smart phones and also small children. Many people were scared. My friend and I ended up having to take an Lyft to a hotel and then went to the airport the next morning to get on a flight.
We lost time, and our costs went from $50 to get home via Flixbus to $444.93.
I have receipts for every single expense and attached those to my refund form via FLIX's website. Spirit Flight for 2: $144.56, Lyft ride: $36.87, Lyft ride: $7.90, Stay at Motel 6 LAX: $158.60, Food purchased at airport:$47, Flix tickets for 2 to bring us home:$50. I was also not able to work a shift (Loss of Potential Earning: $100).
Nobody from their customer service has reached out to me since I tried on 7/13/19. I have tried Facebook, calling, and filling out a refund form on their website.
My desired resolution is to get my money refunded from FLIX of $444.93. I have receipts for every single expense and attached those to my refund form via FLIX's website. Spirit Flight for 2: $144.56, Lyft ride: $36.87, Lyft ride: $7.90, Stay at Motel 6 LAX: $158.60, Food purchased at airport:$47, Flix tickets for 2 to bring us home orginally: $50.
Dear ***,
I'm writing to update you and also express my apologies for the confusion you experienced regarding the bus from Laughlin. We appreciate your suggestion of adding more prominent signage at our stations and it is something we are working on.
However, we did track your bus to investigate what happened. Our GPS data shows that the bus was at the designated bus stop on time.Several other passengers are marked as checked in and did take the ride, so the bus was indeed there.
We have also compared the bus stop location stated on your ticket and other passengers and it is the same.
For future references, we recommend that you always rely exclusively on your booking confirmation. Based on the line number and the final destination, you can know exactly which bus is the right one.
In regards to your refund request, please note that according to our terms & conditions, the reimbursement can only be requested for reasons which are the responsibility of FlixBus. Otherwise, the ticket is non-refundable.
However, as a gesture of goodwill, and because we do value your choice to ride with us, I will refund the $41.96 to you in the form of a voucher for use for a future FlixBus ride. Simply type in the code (sent to your email) in the appropriate spot when booking your next FlixBus ride. Please consider this the final resolution of this matter. The voucher is good for a year and is good for travel anywhere in the USA.
Best regards,
***
Customer Service Agent
FlixBus, Inc.
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe this response was for another person. The wrong name is addressed. It is a male's name, I am female. I also did not make a recommendation regarding signage.
Dear ***,
Thank you very much for getting in touch with us. We apologize for the inconvenience you experienced with your missed interconnection. We are also in receipt of your Revdex.com complaint *** We reviewed the GPS data from your connecting bus and a window of just 6 short minutes resulted in your missed connection.
We've verified your case again individually and prompted the refund of your full FlixBus ticket price of $59.96 to the original form of payment. Please allow 3-5 business days for this credit to appear on your account.
We would like to examine the additional costs that you incurred for your hotel and food and therefore kindly ask you to send us your receipts as a scanned file or picture attached to your reply to this email.
Kindly note, per our Terms & Conditions, to which you agreed during the booking process, we are unable to accommodate your flights between Los Angeles and Las Vegas:
15.2 Should it be reasonable to assume that the departure of the booked journey must be cancelled, or will be delayed by more than 120 minutes or in the event of overbooking, passengers have the following options: (a) to continue their journeys at the earliest possible opportunity on a different route leading to the destination stipulated in the contract of carriage at comparable conditions (bus or rail) to those named in the same, or (b) to request reimbursement of the fare and the free return trip with the bus to the place of departure stipulated in the contract of carriage as applicable. Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger is not able to complete the journey in accordance with his/her original travel plans. Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers have been given the choice of (a) or (b), above, unless passengers agree to another form of refund.
Additionally, in response to your request for lost wages, regretfully we are unable to honor this request per our Terms & Conditions:
15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded.
In anticipation of a reimbursement of some sort, please also kindly reply with the following banking details as we pay via ACH ("direct deposit") directly into your preferred bank account:
Bank Name:
Bank Account Holder's Name:
Bank Routing Number:
Bank Account Number:
Please allow 7-10 business days for the agreed-upon funds to be deposited into your account. Upon receipt of this settlement, we shall consider your case closed.
We are confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to resolve this matter swiftly as well as restore your faith in our product and services on a future FlixBus journey.
Warmest Regards,
***
TeamLead, Customer Service
FlixBus, Inc.
Flixbus from Laughlin to Tucson was not at the bus stop we were at and waiting 10-15 minutes before departure time.
Had a ticket to leave Laughlin at 2:05 am from terrible gas station. The same station as the drop off. No signs anywhere. Me and my wife were there 10-15 minutes early. The confirmation number was ***. Waited and waited gps to locate bus was unavailable. Called customer service and states gps not working and could not confirm where it was to call back in 15. Called back and stated it had arrived and left. Could not help me with anything at that point and stated there was another bus at 5am. For the round trip I originally paid $41.96 for two of us. Now I am scrambling to get a ride home. So I order another ticket that now leaves at 5 am and has a 3.5 hour layover in Henderson. Booking number is *** and this now cost me $126.96 for two of us. 3 times more. I am requesting the refund of the ticket we had to buy again. The purchase date was 7/30/19
$126.96 which was the amount of the ticket I had to purchase again to get home which also had me wait in Henderson for 3 hours.
Dear ***,
I'm writing to update you and also express my apologies for the confusion you experienced regarding the bus from Laughlin. We appreciate your suggestion of adding more prominent signage at our stations and it is something we are working on.
However, we did track your bus to investigate what happened. Our GPS data shows that the bus was at the designated bus stop on time.Several other passengers are marked as checked in and did take the ride, so the bus was indeed there.
We have also compared the bus stop location stated on your ticket and other passengers and it is the same.
For future references, we recommend that you always rely exclusively on your booking confirmation. Based on the line number and the final destination, you can know exactly which bus is the right one.
In regards to your refund request, please note that according to our terms & conditions, the reimbursement can only be requested for reasons which are the responsibility of FlixBus. Otherwise, the ticket is non-refundable.
However, as a gesture of goodwill, and because we do value your choice to ride with us, I will refund the $41.96 to you in the form of a voucher for use for a future FlixBus ride. Simply type in the code sent to your email in the appropriate spot when booking your next FlixBus ride. Please consider this the final resolution of this matter. The voucher is good for a year and is good for travel anywhere in the USA.
Best regards,
***.
Customer Service Agent
FlixBus, Inc.
The bus never came to the scheduled bus stop,but we were charged for the tickets and never received a refund.
The 4:35 pm bus from New Orleans to Baton Rouge on 5/17/2019 never picked up from the scheduled bus stop printed on the ticket (817 Loyola Ave), but instead went to an old bus stop that was not listed on the ticket. As a result, over 10 people, my husband and I included, waited in the heat for over an hour before we were informed, after numerous phone calls to Customer Service, that the driver left us all because the driver did not know about our scheduled stop. All stranded passengers were rebooked for the next bus leaving later in the evening. We didn't have time to wait for hours for the next Flixbus bus so we took a *** bus instead. Flixbus customer service told us that we'll receive a refund for the ticket price that we paid for the bus that never came. However, no refund has been issued to date. Our attempts to handle the situation through Flixbus customers service have been unsuccessful and we have been informed that the bus "arrived and departed as scheduled" and we have simply "missed the bus." This statement is completely false because the bus had a GPS on it which we were tracking during the several hours we spent waiting for it, and the GPS signal showed that the bus went to the old stop instead of the new one listed on the tickets. That same information was confirmed by the customer service people we spoke to on the day of the incident. Now, however, Flixbus has is refusing to refund us the money it took from us for a service it failed to provide.
We request a refund of the money we paid for the service that was not provided to us
Dear ***
I sincerely apologize for the issues you had regarding your missed bus. I have just refunded your bus ticket, minus the $2 processing fee. I will find out which Bus Partner made this mistake. Sometimes we have to change stops due to issues out of our control. Always check your texts, as our customer service does our best to update you with any changes as much as possible. In this rare situation, I can see that the bus driver, indeed, did not stop at the right location and some confusion was caused.
My sincere apologies that you did not get your refund sooner. As a gesture of goodwill, I would like to offer you a 25% discount on a future trip. Simply type in the voucher code*** when booking your next FlixBus trip. I can assure you, you will have a more positive experience.
Kind Regards
*** from FlixBus
I was ejected from a bus without cause, subjected to police harassment, and did not receive the refund I was promised, or even a response to my claim.
Purchase Date: 8/16/19, www.flixbus.com. Problem Date: 8/16/19, customer service neglect to the present. Booking Number: ***. Bus Number: *** Bus Details: "OWNED AND OPERATED BY: TOUR-COACH, CAL-TCP *** LOS ANGELES, CA." License Plate:***. Payment Amount: $26.99 + $76.25 Amtrak alternate transportation. Payment Method: debit card. Driver Name: Refused to provide. Supervisor Name: ***. Company owner: *** Summary: I bought a ticket leaving Sacramento on 8/16 at 9:30 a.m., to arrive in LA at 6:55 p.m. The departure was delayed because the driver refused entry to three people whom she had seen smoking in the parking lot as she pulled up, and she argued at length with them without explaining any policy violation or explaining to the rest of the passengers what was happening. Later, when we stopped in Oakland, I exited to retrieve a sweater from my bag in the undercarriage, because I was shivering from the cold. The driver approached me and aggressively asked if this was my stop. I said no, that I was just getting my sweater, and she said I couldn't get back on the bus, that I had to stay and find another bus. She refused to explain any stated policy I had violated. My other bag was still on the bus, so I re-boarded anyway, and she physically tried to stop and grab me. She told me that she was calling the police and would not continue the trip with me on board. I asked what crime I had committed, and she replied that nobody was allowed to exit the bus at any stop that wasn't their destination. I asked where that policy was stated in Flixbus materials, and she refused to say. I thought she must certainly be bluffing and returned to my seat. She refused to re-enter the bus or explain to anyone what was happening, and remained outside, presumably speaking to her dispatcher and calling the police. Other passengers expressed outrage at her behavior. We waited for over an hour for the police to arrive, during which time several passengers left to find other transportation. When the police arrived, the driver falsely stated that I had pushed her to reenter the bus. One officer initially threatened to charge me with battery, a felony offense, but several other passengers vocally objected that this was not true and that the driver had already been acting unreasonably. I made the same observations. The officers still insisted that I leave the bus, and I demanded to know for what reason. They said the driver claimed not to feel safe with me on board and would not continue as long as I was on the bus. I said that the bus driver had lied to them, as many witnesses attested. I read aloud from the Flixbus Passenger Rights *** on my phone, asking the officers to protect my rights and to compel the driver to explain how retrieving my sweater violated any policy. The officers spoke again with the driver but she refused to return to explain anything. The officers continued to insist that I leave the bus, while conceding that I had committed no offense. I demanded all supervisor and driver contact information, and was given dispatcher and owner names and numbers, but was refused the driver's name. The officers offered to take me to another bus and I demanded to know when other trips would depart and arrive in LA. The first two options they suggested would not leave for another 6 hours, bringing me to LA after 2 a.m. When I finally agreed to leave the bus to take Amtrak, one officer grabbed my arm very aggressively, so I filed a complaint against the police after leaving the bus. I also called the dispatcher and was told that I had done nothing wrong and that a refund had already been approved. I later called customer service to confirm how to receive my refund, uploaded my info to the website, received no response, called, uploaded the info twice more, received no response, called again, and now am filing my complaint with the Revdex.com.
I would like, at the very least, the full refund of my trip and reimbursement of my expenses that I was promised ($103.24). I would like the driver to be relieved from her position for actions that constitute criminal offenses (harassment and false statements to a police officer), and clear violations of stated Flixbus policy. I would like Flixbus to provide a means for actually defending passenger rights and addressing their violation, not a contact form which receives no response. I would like a more robust training of all Flixbus employees in the passenger rights that are stated on their website, since this is clearly lacking. I would like Flixbus employees to be trained in dispute resolution, and to be trained not to call the police on passengers unless as a last resort in a case of actual danger. This is not for me (I will never take Flixbus again) but for other passengers, who could have a much more traumatic and devastating interaction with the police as a result of a Flixbus driver's accusations.
Dear ***,
Thank you for your detailed reply. We apologize for the inconvenience and frustration that this incident has caused you.
After reviewing your case again, and as an exception to our policies and without statutory duty, we have made a decision to reimburse you for the following:
FlixBus fare: $39.99
Amtrak ticket: $62.50
Food & Beverage: $13.75
Total: $116.24
As part of this settlement, the free ride voucher previously issued has been cancelled.
As per your request, we will be happy to send a check to an address you specify in your reply. Please allow 7-10 business days from the date you reply with your address details for the check to arrive at the specified address. This will result as the final settlement in this case.
We thank you for providing us the opportunity to respond to your concerns and we remain confident that your experience was the extreme exception and not the standard. We do hope you'll give us another chance to restore your faith in our product and services on a future FlixBus journey.
Warmest Regards,
***
*** Customer Service
FlixBus, Inc.
No show bus and want refund of ticket plus Uber fees
My bus under *** never showed on 8/3/19. I was forced to wait outside for 30 mins plus. This event caused me to have to use Uber to make my appointment in San Francisco. I called several times for assistance and emails which had negative results for help.
Refund of my ticket under *** and refund of my Uber fees
We at FlixBus do our best to make sure that we communicate with the passengers in any event of a delay.
In this one case, the bus was delayed for 30 minutes and the passenger was not made aware of this fact. This experience is certainly the exception not the rule and we are reviewing with traffic control to see what happened.
In the interim, the passenger has been refunded for his bus fare and if deemed appropriate, he will receive a goodwill voucher for a future ride.
Please note, per our terms and conditions, FlixBus only covers alternative carriage of a similar nature (aka Bus and Rail) after a delay of over 120 minutes. But as he was not informed, I am refunding his bus ticket. Uber expenses are not reimbursed except in extremely rare conditions.
Thank you for getting in touch, we are working on any further solution.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is one of those times. I'm visiting from DC and trying to start a new business. Because your company didn't have any customer support and no updates for 35 plus minutes. I was forced to use UBER, being a new business saving money is super important. Your companies failure to provide the proper assistance caused me to use a service which was grossly over priced but I had to get to SF before a set time. This event caused me to have no other options but use a car service or I would have missed my meeting with *** investors *** This event and fees is directly caused by your company lacking resources to me and the other passengers who were stranded outside in undying heat in the middle of the ghetto. I did this because of the instructions of your service. You will pay for my Uber because the lack of customer, ownership and communication falls all on you. I tried to reach for help by several means with negative results. I was coach bus charter the vendor, who you rent the buses from and even they couldn't find anyone to help or offer updates on my bus. I look forward to my refund into my account or if needed a amazon gift card for my Uber fees, because of the events caused by your company not fulfilling its duties as a provider.
Hi ***.
I apologize that we can not refund your uber, only your bus fare. We understand that you had a confusing time and regret that it happened.
Although, per the terms and conditions listed on our website, we DO NOT cover the fair of uber. But my boss did authorize me to give you a $49.99 voucher towards a future trip, and I gave it to you.
This bus refund and $49.99 voucher is the best we can do for you.
I do wish you the best of luck with your new business and sincerely hope it went well with your *** investors.
Best regards,
*** from FlixBus
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company has not honored its service, and proven to be unreliable. If you would have put this work into my request for help and awful customer service experience this would not be happening. I am waiting for refund onto my UBER account, I do not trust your service to risk being let down and missing another business meeting. Your missing bus and ghost customer service team , almost cost me anywhere from *** in client business.
OVER 1 HOUR LATE BUSS, UNSAFE BUS WITH BROKEN WINDSHIELD, PAID SEAT RESERVATION NOT HONERED. RUDE DRIVERS, DRIVERS UNSAFE USING CELPHONE HANDHEALD
1- July 3 outbound trip bus Anaheim San Francisco was delayed by 1 hour and 6 minutes leaving the Anaheim Artic station at 11:46 PM. While this might be tolerated and acceptable in certain circumstances, in this case it not acceptable because the passengers are left without shelter waiting for the bus at midnight. The Artic station Flixbus S2 stop is not located inside the station and no place to avoid the cold unless the passenger will walk a bridge to Artic station.
2- July 6 inbound bus San Francisco (5th/Townsend) Anaheim driver did not honor my seat reservations which I booked and paid for in advance (***). Instead, me and my wife were seated separately in 2 different seats. This had cause great inconvenience for me and my wife as she was seated next to a stranger which is not acceptable in our faith. This was the reason in the first place to why I booked and paid for seat reservations. As a customer, I have a choice and I have chosen Flixbus because of the seat reservation option. I could have chosen different mode of transportation if I have known Flixbus was not going to honor my seat reservation.
3-I was seated in an unsafe seat 22a which was next to a window that kept on opening and closing.
4- The inbound bus drivers where extremely RUDE, unprofessional and very unaccommodating. The first driver was the female driver who did not make any announcements when leaving San Francisco. First announcement was made was in San Jose. The announcement she made in San jose was very unprofessional as she walked up and down the aisle clapping her hands and saying "This is not your car; I am not your mom. You give me hard time like the guy outside on the phone (referring to me as I was on the phone with Flixbus customer service) I will throw your *** off the bus".
Both drivers violated California Vehicle Code, Section XXXXX, XXXXX.5, XXXXX, XXXXX by using a wireless telephone without hands-free. The female driver made at least 2 voice calls during her shift and multiple text message. The male driver was heavily using text messages throw-out his driving.
6- The bus was unsafe and unlawful to operate with a front cracked windshield in California.
REFUND THE DIFFERENCE $131.96
Dear ***,
Thank you very much for your reply. We have initiated an internal investigation into your case. We take claims related to safety very seriously and we appreciate your continued patience and understanding as we complete our investigation.
To address some of your other concerns:
1) Ride delay on July 4th- Delays often occur due to reasons beyond our control such as accidents, traffic and so-called force majeure. While great effort is made to offer timely rides, there are instances where rides may be delayed due to these unforeseen circumstances. Our records show that the bus was scheduled to depart Anaheim at 22:40 and you and other passengers boarded at 22:59, which reflects a delay of about 20 minutes, not the "1 hours and 6 minutes" that you state in your complaint. GPS data reflects the bus pulled away from the Anaheim station at 23:03.
2) In regards to the driver not honoring your assigned seat reservations, we truly apologize for the inconvenience this caused you. Our Terms & Conditions (which you included in your complaint):
12.2.2 Generally, only those persons with a seat reservation are entitled to occupy a reserved seat. FlixBus may reassign seats for operational or safety reasons, even after departure. This may occur, for example, when pregnant women, minors, children traveling alone or persons with physical disabilities need to move to another seat and no corresponding seats are free. In such cases the bus driver's instructions must be followed. ...
Accordingly, on our night lines, in some cases, the 2nd driver prefers to keep the front row of seats open so they can actively monitor the driver behind the wheel and, if there is any evidence of fatigue, the drivers are instructed to switch-out. In these cases, passengers are entitled to a refund of the premium seat reservation fee. As a courtesy, we refunded both segments of your trip for you and your travel companion back to your original method of payment.
We have addressed your concerns with regarding not honoring the seat reservations and the way it was allegedly handled with the Bus Partner that operated the ride in an effort to ensure that the drivers handle the re-seating of passengers in a more professional manner.
3) In regards to your seating in an 'unsafe seat', you indicated that you were seated in 22A. None of our single-decker buses have 22 rows. Furthermore, we do show that the bus was only about 79% full at peak, so there were plenty of available seats on the bus that you could have relocated to if you deemed the seat unsafe. We have previously instructed the Bus Partner to inspect all window seats on the bus that operated your ride to ensure a solid seal is in place.
4) We pride ourselves in partnering with safe, friendly and professional drivers. We apologize that your experience did not reflect that. We have already internally addressed your concerns internally with the Bus Partner that operated your ride and the drivers have been coached about their alleged behavior accordingly.
5) In your original communication, you mentioned that you had images (still/video) reflecting the bus driver(s) using their cell phones while driving. We would be very interested in reviewing this and sharing it with the Bus Partner that operated the ride. FlixBus has very strict standards regarding the use of cellular phones while operating a ride on our behalf and only hands-free devices may be used while the vehicle is in motion. Please feel free to reply to this message with any related backup so it can be included with our investigation.
6) In regards to the cracked windshield, you quoted in your ***:
***. It is unlawful to operate any motor vehicle upon a highway when the windshield or rear window is in such a defective condition as to impair the driver's vision either to the front or rear.
In review of the image you included with your complaint, there was indeed a small crack, but it was not determined to be impairing the driver's vision in any way, therefore the ride was permitted to proceed. Had the crack been within the line of sight, this would be a serious safety violation and the Bus Partner would have been required to operate the ride with a different, potentially unbranded coach or cancel the ride altogether. Nevertheless, we have confirmed with the Bus Partner that the crack in the windshield has since been repaired.
Per our Passenger Rights, agreed-to during the booking process, only in situations where a delay of 120 minutes OR in the case of a full/partial cancellation of the ride, passengers are entitled to a full fare refund by opting-out of the ride OR receive the difference in fare of alternative carriage (via bus/rail) to the ticketed destination. As previously stated, once the contract of carriage has been fulfilled the trip was completed, a refund is not possible.
However, as a gesture of goodwill and so you can hopefully enjoy a more positive FlixBus experience, please accept two (2) vouchers each valid for one (1) complimentary round-trip ride valid anywhere in our growing International network. These vouchers are valid for 3 (three) months from the date of this email, have no cash value and cannot be sold, but can certainly be gifted to friends and family. To redeem, simply enter the voucher codes below in the appropriate field prior to completing your next FlixBus journey. Kindly note, only one voucher code can be redeemed per transaction and supplementary redemption is not possible.
Voucher 1: ***
Voucher 2: ***
We remain confident that your experience on these particular journeys was the extreme exception and not the standard. Therefore, we look forward to an opportunity to restore your faith in our product and services on a future FlixBus journey.
Warmest Regards,
***
***
FlixBus, Inc.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Flixbus/***,
It appears there is a disconnect between your information and the actual operation of the system. Her is my response to your comments.
1- Ride delay on July 4th-A proof of 56 minutes has delay has been submitted to Flixbus via email.
2- In regards to the driver not honoring your assigned seat reservations:
a. The example does not mention the bus driver want to use all 4 seats in the 1st row. None of the conditions stated apply. The drivers clearly abuse the policy and overstepped their boundaries. Instead of Flixbus taking action you are defending them.
b. The professional thing to do is to RESERVE this seat in the system for the drivers and not allow it to be reserved from the passenger *** Is that too complicated to do? I would do that if I don't want frustrated customers.
c. I understand the safety concern but that only hold true to 2 seats. Why 4 seats?
d. When someone pay for a service, it is expected the service will be rendered. In California law, breaching any item on the contract is considered breach of the entire contract. I have based my decision to use flixbus on the seat availability. I would not have entered into a contract with Flixbus if the services would be partially rendered.
3- In regards to your seating in an 'unsafe seat you indicated that you were seated in 22A. None of our single-decker buses have 22 rows. ': You clearly have a major disconnect and misinformed of the bus configuration. proof was provided to flixbus about seat 22
4- We pride ourselves in partnering with safe: I don't believe anything was done. Why don't you listen to your customers and read the reviews to understand the issues? You clearly don't care or you are held hostage by your operators. In either case, this goes back to my original statement, doing business in the USA is about customer service.
5- In your original communication, you mentioned that you had images (still/video): Video attached. It is little challenging to video in the dark from seat 22 but the rear-view mirror clearly shows him putting the phone away. Proof was provided to flixbus via email
7- In regards to the cracked windshield: Your statement about "impairment of vision" is subjective specially because you are not in the driver seat and you have not observed the crack. You have no idea what the driver can or cannot see. I have a high confidence that if a highway patrol officer stopped the bus a ticked would have been issued for a crack impairing 20% or more of the windshield.
Furthermore, are you saying its acceptable to operate FLixbus with a racked windshield? Your statement make it sound like its ok to have a caked windshield as long as sr. customer service manager doesn't feel it impairing the driver vision. So basically, as long as the bus can get the passengers *** point A to point B its ok with you. Is that correct?
My sincere apology, I cannot accept your vouchers because I will never set foot on your bus again. I am asking for full refund and I intended to pursue this in small claim court 9/12/2019
Customer has been refunded his premium seat reservation fees to the original method of payment (for his round-trip) as well as offered two (2) round-trip vouchers valid for travel anywhere in our network as a gesture of goodwill.
However, per the Terms & Conditions he agreed-to during the booking process, once the contract of carriage was fulfilled (we transported him and his travel companion to his ticketed destination) and customer made no attempt to opt-out of the ride if he felt his safety was in jeopardy, a refund is not possible. Had customer opted-out and not completed his journey, a refund of the difference in his fare between his alternative carriage (via bus or rail) to his ticketed destination would have been possible.
Internally, FlixBus has already communicated concerns related to the perceived safety and maintenance issues with the bus to the Bus Partner that operated the ride for their internal review and follow-up. We understand that these issues have long since been resolved.
It should be known that FlixBus has received zero other complaints about this driver or this ride. FlixBus is considering this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
Opting out of the transportation at the point all this issues were uncovered was not an option. The safety issues mentioned could not have been discovered unless we have boarded the bus and the bus is traveling at high rate of speed. I have been communicating with Flixbus customer service over the phone my concerns as shown in my phone log and I was told on every call that the problem will be resolved which further delay my decision to remain on the bus. I would have opted out of the trip if I was told by Flixbus customer service before reaching San Jose that nothing can be done. It was too late by the I was informed by Flixbus customer service that nothing can be done because we were in the middle of the desert with nowhere to get off as 12 midnight. We were a hostage on the bus. Getting off the bus would have further jeopardized our safety and its unreasonable expectations.
Flixbus breach the contract by failing to honor the contraction obligation of providing safe trip. Furthermore, Flixbus breached the contract by breaching the individual term of paid seat reservation. Its not up to Flixbus to pick and choose what part of the contract to enforce. Terms and conditions refenced don't mention paid seat reservations therefore it does not apply.
Per Flixbus terms and conditions "FlixBus may reassign seats for operational or safety reasons, even after departure. This may occur, for example, when pregnant women, minors, children traveling alone or persons with physical disabilities need to move to another seat and no corresponding seats are free. In such cases the bus driver's instructions must be followed. Seats may be reassigned without regard to race, religion, skin color, nationality or gender."
In my case, I don't understand what "operational or safety reasons" required the additional driver to occupy 4 FOUR SEATS. How is having 4 seats enhance the operation or safety?
As mentioned in my initial email, I believe the driver rudeness complied with his racism created a situation that Flixbus is responsible for.
I love how FlixBus has changed me into someone able to travel everywhere without stretching my wallet too thin.
I didn't think it was the most incredible bus ride of my life, but what bus ride is? I was happy with the leg room, the wifi, the tidiness, and the punctuality.
Busses Depart Before Scheduled
I was scheduled to take a bus from Washington DC to NYC on August 3rd. I got there early; however, the bus had already departed. The bus was scheduled to take off at 8:15AM. When I asked the front desk worker, she said the bus driver had been there since 7:30 AM and decided to depart earlier than scheduled. Maybe I am wrong, but if a bus is scheduled to DEPART at 8:15 AM, it should not be departing at 8:05 AM. When I called customer service, they informed me that the bus "departed at 8:15AM" which was a lie (the dc worker can vouch for that). I am insure if this was a lie from Flixbus management or whether the individual bus driver was being dishonest. That worker refused to transfer me to a manager and I called back and another worker was able to give me a refund. My friend was actually on the bus, and asked the bus driver if he could turn back (keep in mind this was before the scheduled departure) and he said no because I should've been there early. Maybe I am missing something, but if a bus is scheduled to depart at 8:15, then it should still definitely be at the location at 8:10 AM ( when I arrived) and still there at 8:15 AM. A simple refund doesn't pay for the Uber's I had to take back and forth to a bus that was never intended to adequately serve its customers. If you are considering buying a trip on flixbus, be prepared for the wrong information in their scheduled trips as well as customer service that lies to cover up their drivers lies.
Additional credit or voucher for the amount of Uber's I took
Greetings, ***:
Thank you very much for contacting us (via the Revdex.com) regarding your recent FlixBus experience. Passenger feedback is important to us, as it allows us to constantly evaluate our product, service and operations and make necessary changes. It was unfortunate to read that your experience fell far short of your expectations.
We do encourage our passengers to arrive at their stop at least 15 minutes prior to departure, however the Bus Driver should not have departed the station prior to the scheduled departure time. Our GPS records reflect that the driver departed the stop at 8:11am for an 8:15 scheduled departure. We truly regret the inconvenience this has caused you.
We have confirmed that your ticket has been refunded to your original method of payment. This credit of $34.98 should appear on your original method of payment in the days ahead.
Per our Terms & Conditions, we are only able to cover alternative carriage expenses that are comparable conditions to those in which you booked (bus or rail.) Unfortunately, ***, ***, taxi, limo, flights, etc. are not considered comparable to "bus."
As a gesture of goodwill, please accept a voucher valid for 50% off your next FlixBus booking. This voucher is valid for 3 (three) months from the date of this email, has no cash value and cannot be sold. However, it can be gifted to friends/family. To redeem, simply enter the voucher code *** in the appropriate field prior to completing your next *** or FlixBus App transaction. Kindly note, supplementary redemption is not possible.
We are confident that your experience was the extreme exception and not the standard and we look forward to an opportunity to restore your faith in our product and services and turn this 'ow' into a 'WOW' on a future FlixBus journey.
Warmest Regards,
***
***
FlixBus, Inc.
Lost my baggage. I Need either my baggage back or compensation for my loss.
We have Lost my baggage when we was travelling from Los Vegas to Los Angeles on a vacation in FLIXBUS in the month of May 23rd. We have lost so many valuable things in that baggage. Along with my valuables we have also lost all our clothing's and we need to spend another $*** bucks for our(family) shopping since we dont have anything left with us for that whole vacation period. I have Registered a complaint on May 24th Early morning regarding my baggage loss. After 1 and half month I have got a response from FLIXBUS saying that 'Sorry we wasnt able to find your baggage'. So then we have contacted FLIXBUS again through registering another complaint asking if you cant find our baggage then we need a compensation for our loss because we have lost our valuables and need to spend extra money for our shopping because of FLIXBUS mistake. But we havent got any response back from them yet. So we Need a compensation for our loss. please help us in this regards.
Thank you in advance!
We need a compensation for our loss and seeking at least $*** refund.
Dear ***,
Thank you for getting in touch with us. We are in receipt of your complaint to the Revdex.com (***) in regards to your missing luggage. We apologize for the inconvenience you experienced during your ride and we know it can be frustrating to be separated from your personal belongings.
We have checked with our Los Angeles-based Lost & Found team as well as with the Bus Partner that operated your ride and regretfully neither of them have any found items from the date/ride for which you were ticketed.
Unfortunately, our liability for items allegedly lost on our buses is quite small. Per our Terms & Conditions, to which you agreed when purchasing your FlixBus tickets:
13.1.3 Passengers are obliged to label their baggage with their name and address for the purposes of correct assignment and return, and especially to avoid mix-ups.
13.3.1 Valuable items, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cellphones, cameras), contact lenses, prostheses, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. and fragile objects must be conveyed in hand baggage, not normal baggage, and are subject to the due diligence of passengers.
13.3.2 Should passengers nonetheless choose to place valuable items in their normal baggage, no liability claims shall be accepted. Cases of intent or gross negligence shall be exempted from the above.
16.4.1 Liability shall be excluded in cases where the loss of baggage items was unconnected to an accident involving the bus, in addition to the mix-up or theft of the same, except in cases of intent and gross negligence.
16.8 Consider upgrading your coverage through external travel insurance companies: for example https://www.travelexinsurance.com/travel-insurance/baggage-insurance or https://www.insuremytrip.com/travel-insurance-plans-coverages/baggage-loss/ (FlixBus, Inc. has no affiliation with these companies whatsoever. Your premium costs and coverage amounts are determined at the time of purchase. Claims for loss, theft or damage of covered luggage will be handled exclusively through these 3rd party companies and not FlixBus.)
Unfortunately, we wish that we had better news but unfortunately as FlixBus was not at fault for the loss of your luggage, we are unable to honor your request for compensation in this case. You are encouraged to complete a police report and an itemized lists of the losses including their date of purchase (supported by receipts, wherever possible) and submit this as a claim against your homeowner's or renter's insurance, should you desire. You are welcome and encouraged to reply to this message with the same so we can include it with your case.
Of course, should anything surface matching the description of submitted items, we will certainly reach out to you and make arrangements to get you reunited with your property.
We thank you very much for bringing your concerns to our attention. We are confident that your experience was the exception and not the standard and we look forward to an opportunity to restore to restore your faith in our product & services in a future FlixBus journey.
***
***
FlixBus, Inc.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not satisfied with the response of FLIXBUS.
I have actually had my Name and Address tag to my luggage.
And moreover FLIXBUS in their response to me said that customer(my) Baggage loss is not their fault/mistake.
I completely disagree with this statement. Because While I am stepping into the bus FLIXBUS Driver told me that baggage is not allowed up inside of the bus into the seating area so you have to put your baggages into the luggage storage compartment which was to the one side of the bus and at the lower portion of the bus(before we actually go to sit in the Bus seat). So then I have put my baggage into the luggage compartment as asked by the FLIXBUS driver. And then this bus had couple of stops before the bus actually reaches to my stop which was Los Angeles. So I cant get up from seat each time the bus stops and check whether my bag is there or is it missing. Its FLIXBUS responsibility(BUS Driver/any other person from FLIXBUS) to actually get down of the bus and then handover the baggage to the customer who ever gets down at that particular stop by verifying the name and address of that particular customer and make sure that every customer is actually taking their own baggage when they leave the bus.
So I need my compensation from FLIXBUS since it is completely their mistake.
Thank you!
Dear ***,
Thank you for getting in touch with us via the Revdex.com regarding your dissatisfaction with your case handling regarding your lost baggage. We would be more than happy to re-evaluate your case.
As we unfortunately have not heard any news of your baggage surfacing at this point, we will require a few things to proceed with a claim:
1) An itemized list of items in the lost bag (including the bag itself), including date and price of purchase, supported by receipts, where possible.
2) A police report (not just a report number) reflecting this loss has been reported to the police.
Upon receipt, we will be able to make an evaluation of the current-day value of the contents and come to an agreement within the scope of our maximum liability (up to $250.00.) As previously stated per our Terms & Conditions:
13.3.1 Valuable items, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cellphones, cameras), contact lenses, prostheses, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. and fragile objects must be conveyed in hand baggage, not normal baggage, and are subject to the due diligence of passengers.
13.3.2 Should passengers nonetheless choose to place valuable items in their normal baggage, no liability claims shall be accepted. Cases of intent or gross negligence shall be exempted from the above.
You are also welcome and encouraged to also pursue this claim against your homeowner's or renter's insurance as this loss may be covered under your policy.
In anticipation of a reimbursement of some kind (to be determined), please supply your banking details so we can deposit the approved funds directly into your bank account via ACH transfer:
We look forward to your reply so we can bring this matter to a swift and satisfactory resolution.
Warmest Regards,
***
***
FlixBus, Inc.
(The consumer indicated he/she DID NOT accept the response from the business.)
I partially accept and partially don't accept with their response.
I partially accept that they agreed to reimburse me.
But I do not accept reimburse of just $250. I have lost way higher than that amount.(below are the items and their value that I can remember of).
I can give the itemization of items but I cant remember each and every item when was it purchased and more over I do not have receipts of those items.
Itemization list:
1) Bag - $120
2) our Marriage traditional cloths which are
itself of high value and expensive($*** each.
i.e; $***+$***=$***)
3) Other Traditional(home country) cloths - $500
4) Miscellaneous cloths - $150
5) our 2*Iphone chargers - 2*$60=$120
6) Iphone Ear Phones - 2*$40 = $80
Since we are in a vacation trip(attending a wedding) and lost all our belongings, we had to buy clothing's in that vacation trip which costed us approximately $400.
So please reimburse me the needful.
Thank you!
Ordered a bus ticket to *** from *** TX. Bus did not arrive. App shows bus arrived 45-50 minutes late but bus never arrived.
Ordered a bus ticket to *** from *** TX using the FlixBus app. Bus did not arrive. App shows bus arrived 45-50 minutes late but bus never arrived at 11:50 as scheduled. I was at the pickup location waiting for two hours from XX:XX-X:XX am and bus never arrived. Would like a full refund.
Refund
Dear ***,
Thank you for contacting us. Sorry to hear that you missed your FlixBus.
With great care and effort, we try to create the best timetables to ensure that our guests arrive safely and on time to their destination. Just like with other means of public transport, our rides are tied to those schedules.
We ask passengers to arrive to the bus stop 15 minutes before departure, as we cannot wait for delayed passengers and need to leave the stop on time.
Our records show that your bus was running approximately 45 minutes behind schedule due to traffic congestion in the Houston area. Our systems broadcast a message about this delay at approximately 12:00 am that stated, "Line N2210 to New Orleans is approx. 40-50 minutes late. Live updates: flixbus.com/info and in FlixBus app." However, during the booking process, you elected NOT to provide us with your mobile phone number (despite receiving a warning that you would not receive delay notifications) to notify you of delays.
Per our Terms & Conditions, agreed to during the booking process:
15 Passenger Rights in the Event of Delays or Cancellation
15.1 If there is a cancellation or delay, FlixBus or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. FlixBus shall offer all passengers, particularly those departing from non-staffed bus stations, electronic information regarding cancellations or delays. In order to receive this information, passengers *** provide the required contact data (e.g. cellphone number).
Furthermore, we do reflect that you were checked-in to the ride at the same time as other passengers departing from Houston at 12:43pm. Therefore, we conclude that we have completed our contract of carriage and a refund is not possible.
Should you have documentation (receipts) reflecting alternative carriage from Houston to Baton Rouge on the same day of travel, please reply to this email with them as an attachment and we will be certain to give your case another review.)
We are confident that your experience was the exception and not the standard and we look forward to an opportunity to restore your faith in our product and services on a future FlixBus journey.
***
***
FlixBus, Inc.
(The consumer indicated he/she DID NOT accept the response from the business.)
FlixBus cannot provide any proof that I, *** took the bus from Houston to New Orleans on that date and checked in to ride that bus.
Even if the bus was 1 hour late, FlixBus should show the courtesy of providing excellent customer service by refunding this trip that was far late past the pickup time.
Greetings, ***:
Thank you for your reply. We have researched the four (4) ticketed associated with booking *** and have discovered that all tickets were checked-in by the driver and marked in our system as "Checked" with a time-stamp reflecting the scheduled (or adjusted, in case of delays) departure time as well as the similar timestamp of other passengers boarding at the same station. I have attached the backup to this case with the Revdex.com and will email it to you as well.
Accordingly, our records confirm that all four (4) tickets associated with your booking were indeed used and therefore we can conclude that the contract of carriage was indeed fulfilled and therefore a refund is not possible. As previously stated, if you have receipt backup showing alternative transportation on the same day/time as your FlixBus ride confirming that you did not indeed travel by FlixBus, we will be happy to reopen this case and investigate it further.
We apologize for the inconvenience that you experienced during this journey. We remain confident that your experience was the exception and not the standard and we look forward to an opportunity to restore your faith and trust in our product and service on a future FlixBus journey.
Accordingly, we are considering this matter with FlixBus and with the Revdex.com closed.
Warmest Regards,
***
***
FlixBus, Inc.
Lost and found does not respond !!!!
I booked a bus from *** to *** on June 10th 2019... ***.. I accidentally left a Black Computer looking case full of makeup on a bus from *** to ***, thinking my Boyfriend grabbed it. I called customer service and was told to file lost and found form, and that I'd be contacted within 14 business days, and 30 at the latest. It has been OVER 30 days, and I have submitted numerous request for my item to be found and returned and have NO UPDATE ! Lost and found needs to have a number to call, because I really need to know the status of my case, especially since I'm a makeup artist so that case is what pays for my living !!! I think it is very unorganized how they don't respond but tell you 14 days !!!! I am furious because I've emailed, called, and sent dms on their social media and it seems no one can give me any answers. I'm sure they are going to come back and tell me "they were unable to locate my package" I've heard they never return any items !!!
Them to locate and ship me my bag !!!
Dear ***,
Thanks for your e-mail. We feel sorry that you lost something on your trip with FlixBus. We are also in receipt of your Revdex.com file (***) pertaining to this matter.
So far your missing item was not handed over to any of our lost & found offices. We know how frustrating it is to forget something on the bus. At this point, we have exhausted all resources to help you find your lost item.
We have also contacted the Bus Partner that operated your ride and they have confirmed that their buses are cleaned at least daily and nothing matching the description ("black computer-style bag with makeup") has been turned in.
At this point, we strongly recommend that you complete a police report and itemize to the best of your ability the contents of the bag. Then, you can submit this as a claim against your homeowner's or renter's insurance, if desired.
As the result of the loss was not the fault of FlixBus and per our Terms & Conditions, agreed-to during the booking process of your FlixBus ticket:
13.7 Items forgotten or left behind in the bus are not covered by FlixBus insurance.
Rest assured that if we find your missing item or come across any additional information about it, we will contact you immediately.
We certainly wish we had better news. Accordingly, we are closing this case and notifying the Revdex.com of the same.
Deepest Regrets,
â??â??â??
*** from FlixBus
Seeking compensation for my Megabus ticket and a Lyft ride to the bus stop. Flixbus cancelled my ticket last minute and is refusing to recompensate me
1 hour before departure time, I received a notification from Flixbus saying that my ticket has been cancelled. I have taken time off work and made plans already for the day. I called a customer service and he assured me that my ride has been rescheduled, as if it were no big deal. I needed to get to my destination at a specific time, so the rep told me to book any bus ticket, and I will be recompensated. I ended up travelling in a Megabus and having to take a Lyft to the bus station because it is a TWO HOUR walk compared to a TEN MINUTE walk to the Flixbus station. Flixbus is refusing to reimburse my Lyft ride, saying it is my own responsibility. I wouldn't have incurred the cost if Flixbus wasn't so unreliable. I paid $12.49 for the Megabus ticket and $12.69 for the Lyft ride.
I am seeking a reimbursement of $25.18 for the expenses I incurred due to Flixbus' cancellation on my scheduled bus ride. $12.49 for my rebooked bus ticket from Megabus and $12.69 for my transportation to the new bus station via Lyft.
-=-=-=- Original Response emailed to customer on 6/23/19
Dear ***
Thank you very much for getting in touch with us once more. We had proactively re-booked you to the next available ride, but you indicated that the timing of that ride did not work for you, so we are able to offer a refund plus the difference between your FlixBus fare and that of the alternative carriage via bus/rail to your ticketed destination.
Flixbus cannot take responsibility for the location of other companies station therefore we cannot refund the lyft expenses.
Please be assured that the corresponding charge back in the total amount of $12.49 has already been assigned.
The amount was refunded via two separate transactions: $4.99 was automatically refunded to the payment method used for the FlixBus booking, while the difference of $7.50 will be transferred to the bank account you have provided. We are confirming with our Finance DEpartment the status of your refunds and will contact you if we need any additional information.
In order to acknowledge the refund, review your account statements in the next couple of days. Thank you.
Wishing you a pleasant journey at all times, we look forward to having you aboard soon.
Best regards,
*** from FlixBus
I missed the FlixBus from La *** CA to *** CA 6/15/19 because the bus stop was not marked and requested a refund of $61.99 they gave me $5.00
They show the address of the bus stop as *** La ***. I was at that exact location 30 minutes before the scheduled departure time with my GF who drove me but could not find the bus for over an hour while talking to the Company Help Desk for the last 20 minutes as to the exact location of the bus stop which he said he was not sure! I subsequently missed that bus and wanted a refund of my money. After a 5 day period they responded by saying be there earlier the next time here is $5.00! That is unacceptable to me. The address they gave is the *** Mall in *** which is four square blocks and there is no indication where the bus stops at all. I spent 3o minutes circling the block trying to find the bus while on the phone the whole time with their customer service which barely speaks or understands any English! On the 7 times I had ridden the bus in the past two months I notice they frequently leave passengers *** the rest stop after insisting everybody must get off of the bus. Not a very professional company!!
GIVE ME A REPLACEMENT TICKET SINCE I RIDE WITH THEM ALL OF THE TIME!!
Dear ***,
Thank you for contacting us. Sorry to hear that you missed your FlixBus.
With great care and effort, we try to create the best timetables to ensure that our guests arrive safely and on time to their destination. Just like with other means of public transport, our rides are tied to those schedules.
We ask passengers to arrive to the bus stop 15 minutes before departure, as we cannot wait for delayed passengers and need to leave the stop on time.
In looking at your ticket (Booking***) you will find the address of our station, a station description which states, "Stop is located at the ***. Bus will board at the rideshare pick-up and
drop-off location on the southeast side of the mall." as well as a map with a green pin on it showing exactly where to wait.
On the day of your ride, 25 passengers were scheduled to board the bus and 23 boarded, at the correct time - which means the bus was in the proper location indicated on your ticket and on-schedule.
As a gesture of goodwill, we have issued a voucher of $5.00. The voucher code is *** and is valid until 09/30/2019.
You can redeem your FlixBus voucher online at our website, via the app or while booking in a travel agency. Please find your preferred connection online (***) and select "reserve a seat".
Once done, you can find your connection in the shopping cart, plus an input field for your voucher code - just type in the code here and click on "redeem". Finally, you will find an updated balance and your booking can be further processed by clicking on "book".
Please note that a voucher can only be redeemed during the booking process. Supplementary redemption is not accepted.
Vouchers may not be sold to others; however, they may be passed *** to friends or relatives as a gift.
During the booking process in the app, the input field for the voucher code can be found viewing the shopping cart, which you can open by clicking on the left arrow in the lower part of the screen.
We hope you can give us another chance as we would love to have you aboard our green buses again.
Best regards,
*** from FlixBus
(The consumer indicated he/she ACCEPTED the response from the business.)
Driver skipped the *** stop, picked up no one. Refund refused.
June 13, *** to *** Confirmation number XXXXXXXXXX.
There were two passengers scheduled for that bus at that station. The bus was running late, it pulled into the station and stoppedby the curb (not in a parking space). The driver stopped for only a moment before leaving the station without picking up either of us. I had to buy a ticket for a different bus line to make my flight. Flixbus refused to provide a refund.
Refund
Dear ***,
Thank you for contacting us. Sorry to hear that you missed your FlixBus. We are in receipt of your Revdex.com complaint (Case: XXXXXX) pertaining to your missed ride in Barstow to Las Vegas.
We took another look at your case and we were able to confirm that the bus was indeed late about 45 minutes to the Barstow stop due to heavy traffic and congestion on this day. However, the bus did stop at the proper location indicated on your ticket for a period of at least 3 minutes prior to continuing with the trip. (Please see the GPS data from the ride attached for your review.)
However, as a gesture of goodwill, we would like to provide you a $10.22 voucher code valid for future FlixBus travel, which is equal to the value of your paid ticket less a cancellation fee of $5.00.
The voucher code is *** and valid from now on for one year. The voucher is flexible and can be used for several bookings, as long as the credit balance has not been used up.
We trust that your return journey from Las Vegas back to Barstow was comfortable and incident-free.
We are confident that your experience was the exception and not the standard and we look forward to an opportunity to restore your faith in our product and services on a future FlixBus journey.
Accordingly, we will file this response with the Revdex.com and we consider this matter closed.
Warmest Regards,
FlixBus, Inc.
Bus was in an accident and I have not been refunded my money NOR have they contacted me back about the accident where I went to the DR.
Booking No: *** (accident 20 min into ride)
Booking No: *** (connecting in LA.. did not make it due to accident)
Booking No: *** (they tried getting me on the next bus 5 hours later that I did not make because of pain from back and neck due to accident)
On May 31 2019: I was on a bus from Anaheim to LA where I was to change buses and go from LA to Tucson. 20 minutes into the first bus we were involved in an rear end collision on the 5 freeway.
While on the bus with the Police they tried changing my connecting bus since I was going to miss my connecting bus in LA.
Once I got to the LA office I was starting to hurt in my neck and back. The people in the LA office were unable to do anything and I had to cancel and ask for a refund online. I did so while I was in the LA office, on my phone, waiting for my daughter to come pick me up and take me to my DR.
I have since been going to my Dr for lower back pain. I called the number I was given about the accident and left messages.
I have not heard back from this company about the refund or the accident. I also have not received my refund.
1st: Refund of my tickets $61.97. 2nd: Someone to contact me about the accident so I can be refunded what I am out of pocket for my Dr visits.
Dear ***,
Thank you for contacting us. We are in receipt of your Revdex.com complaint (Case: XXXXXX.) We apologize for the inconveniences you experienced during your recent FlixBus journey. Passenger feedback is extremely important to us, as it allow us to properly evaluate our product, service and operations and make necessary changes. It was unfortunate to read that your experience fell so far short of your expectations.
With great care and effort, we try to create the best timetables to ensure that our guests arrive safely and on time to their destination. Just like with other means of public transport, our rides are tied to those schedules.
In your particular incident, it appears that your bus was rear-ended by another vehicle on the freeway; an accident that FlixBus was deemed to be not 'at-fault'. However, as with any accident, it is necessary to have the police respond and take a report and this created an unexpected delay on your ride.
In response to missing your interconnecting ride, it appears that you booked your own interconnection with FlixBus with a buffer of literally no time between rides. Your ride from Anaheim to Los Angeles was scheduled to arrive at 07:00 and your ride from Los Angeles to Tucson was scheduled to depart at 07:00. Per our Terms & Conditions, agreed-to during the booking process - , if passengers bypass our recommended interconnections and book two separate rides, they bear the risk of missing that interconnection and no duty for refund, hotel or alternative carriage:
7 Transfers
7.1 As a general rule, the published scheduled services are direct connections. In some cases a transfer may be necessary.
7.2 If a transfer is scheduled, FlixBus guarantees passengers' continued carriage to their booked destination. FlixBus offers substitute transportation if a shuttle bus is unable to wait for a delayed connecting bus in exceptional cases. In some cases, this may take the form of motor buses operated by other companies, cars or railroad. Claims to a particular form of transport shall not be recognized. In the event the destination is a long distance away or no reasonable alternative connections are available, making it necessary to resume the journey the following day, passengers are offered free accommodation in a mid-range hotel.
7.3 The regulation described above shall apply only in cases in which passenger *** with FlixBus feature direct connections. If passengers *** individual routes and combine these to form a journey involving transfers, they shall bear the risk of missing a connection. Claims for substitute transportation or hotel accommodation shall not exist in these cases. However, FlixBus or FlixCompanies shall make every reasonable effort to inform passengers *** alternative connections.
Nevertheless, as an exception to our policies, you were offered a rebooking to another FlixBus ride to your ticketed destination, for which you were marked absent. Unfortunately, under these circumstances - we are unable to honor your request for a refund as the contract for carriage was fulfilled.
In response to your alleged injuries and medical expenses, we will share your contact information with the Bus Partner that operated your original ride - Deer USA for their prompt follow-up with you directly. In the event you don't hear from them in the days ahead, please find their contact information below:
Deer USA - DOT-Number: XXXXXXX / MC-Number: XXXXXX / Phone Number: (XXX) XXX-XXXX / Website: ***
We are more than confident that your experience was the exception and not the standard. We look forward to an opportunity to restore your faith in our products and services on a future FlixBus journey and look forward to welcoming you aboard soon.
***
Sr. Manager, Customer Service
FlixBus, Inc.
FlixBus canceled a trip due to the company operational reason on 06/16/2019 leaving Burbank to Oakland at 1:45pm with a very short notification.
I booked my brother using my credit card for a FlixBus transportation from Burbank to Oakland for 06/16/2019 to depart at 1:45pm with booking reference #XXXXXXXXXX but was canceled abruptly with a message from FlixBus:"the trip you booked #XXXXXXXXXX is not available anymore for operational reasons". The booking was replaced with booking #XXXXXXXXXX, passenger name ***.
The notice of cancelled trip was sent at 12:14pm on 06/16/19 (day of travel) and was rebooked for another trip leaving Burbank at 12:45pm which only gives my brother 31 minutes from notice of cancellation and to be at the bus stop to board the rebooked trip. Unfortunately, 31 minutes was not enough for my brother to get prepared and make the adjustments to his schedule. In additional, the email was not read and retrieved until 1:00pm on our way to drop off my brother to meet the bus to depart at 1:45pm (his original trip). There was no other type of communication and notification than the email they sent. A phone call or text could have made a difference since this information was included in the booking.
As a result of short notice cancellation and alternative trip offered to make personal schedule change of 31 minutes to pack, prepare, and drive to the bus stop, my brother was not able to take this trip. We called the FlixBus immediately at the bus stop upon realizing what just took place and we were told that there is no available bus leaving Burbank to Oakland until 11:59pm and arriving Oakland at 7:20am the following day/morning. This alternate trip does not meet my brother commitment including work and other plans, therefore we have to find an alternative transportation to get to his destination of Oakland in a timely manner. We looked at other bus services and airlines but unfortunately we were limited as to what he can avail due to Father's Day Weekend. We were able to secure one last seat on Southwest Airlines for a total of $252.98 using my Capital One credit card # *** (same card to book the FlixBus reservation).
I would like to ask your assistance to recover these expenses and additional coast due to this short notice and FlixBus operational reason cancellation of his trip.
Thank you in advance for your assistance on this matter.
I would like a full refund of total fare of $31.99 from a cancelled FlixBus trip plus an additional $252.98 for the expense to find alternate last minute transportation due to this last minute cancellation via Southwest Airlines. Total refund requested: $31.99 + $252.98 = $284.97.
=-=-=Original email reply sent 6/19/19 -=-=-=
Dear ***,
Thank you for getting in touch with us.
We apologize for the inconvenience caused.
We can see that the ticket has been purchased by using a voucher code, according to our T&C the voucher cannot be paid out in cash, therefore we can only refund you in a form of a voucher.
A service fee of $2 will be applied to your online reservation. The fee is charged per order, and it is intended to cover the administrative charges related to your reservation. In case of cancellation, the service fee won't be refunded.
The voucher code is XXXXXX with a value of $29.99 and valid until 20.06.2020.
The voucher is not nominal and can be used for several bookings, as long as the credit balance has not been used up.
Vouchers may not be sold to others; however, they may be passed *** to friends or relatives as a gift. The remaining amount will be still available on the same voucher code. In case of rebooking or booking's cancellation you will receive a new voucher but it will be applied a processing fee.
We look forward to having you aboard soon!
Best regards,
*** from FlixBus
-=-=-=-=-=-=-=-=-=-
Additional note: Per FlixBus Terms & Conditions (agreed-to during the booking process), only acceptable alternative carriage is via bus or rail. Flights, taxi, app-based ride-sharing services, limousine or other forms of transportation are not covered. Therefore, only the original FlixBus fare can be refunded in the original form of payment, in this case, by voucher.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is unacceptable. Although I was credited a voucher for $29.99 which I do not intend to use after this debacle, I still want the $2 booking fee because they cancelled the trip, I did not. With this said I rather get the full amount of $31.99 (not in voucher but a credit to the card used on file) as I do not intend to ever take and deal with poor management of this company.
In addition, the response did not address the additional expenses I incurred for Southwest Airlines flight fare of $252.98 when they cancelled the trip, was given 31 minutes to show up and take the alternative trip they offered from getting ready and traveling to the bus stop, which is totally unacceptable. FlixBus also did not provide an alternative transportation to meet *** schedule to be back in Oakland that evening.
Therefore, I am still demanding a full refund of $31.99 + $252.98 = $284.97 to be credited to the credit card on file or a check to ***.
Thank you.
Per FlixBus Terms & Conditions (agreed-to during the booking process), only acceptable alternative carriage is via bus or rail. Flights, taxi, app-based ride-sharing services, limousine or other forms of transportation are not covered. Therefore, only the original FlixBus fare can be refunded in the original form of payment, in this case, by voucher.
We apologize for the inconvenience, but we will not be able to honor your request for a cash refund on a voucher nor your alternate carriage by flight, only bus or rail are acceptable alternate carriage because you planned to travel by bus initially.
We look forward to an opportunity to restore your faith in our product and service on a future FlixBus journey.
(The consumer indicated he/she DID NOT accept the response from the business.)
After FlixBus abruptly canceled the trip, we called them for alternate trip however FlixBus was not able to rebook the trip. Since that was the Father's Day weekend, all trains and buses were unavailable and were all fully booked. If I had that choice then I most likely book that trip since it will be a lot cheaper than taking the plane but since you did not leave us many choices within the schedule that the FlixBus would have taken us accordingly if you did not abruptly cancel the original trip and without an valid explanation or reason why you had to cancel the trip.
I still demand the $252.98 reimbursement due to your own abrupt cancellation and I will not accept your resolution as this result a lot of stress, discomfort, and financial hit due to the fact that we are counting on your service to get us where we need to go, and not cancel within the time allowed as stated in patients rights.
I can provide you all the documentation from the email you sent notifying of the cancellation and the booking for the alternate transportation as a result of this.
Originally booked a bus ride from Sacramento to San Francisco on May 24, 2019 14:25. However, 2 hours before the bus ride, Flixbus cancelled my ride.
I was set to take a bus from Sacramento to San Francisco at 14:25 on 5/24/2019. The bus stop is a 10 minute walk away from home. I took time off work so I could make the bus ride. I received a text notification 2 hours before the scheduled departure time to find that my ticket has been CANCELLED. I was rescheduled for a bus that departs at 6pm. Flixbus completely disregarded what I have planned for the day and cancelled without any warning to schedule for an alternative mode of transportation.
Anyways, so I called customer service, told them my issue, and the rep told me that I could book a comparative method of transportation, and Flixbus would reimburse me for the amount, to compensate me on the bus cancellation. I have filled out Flixbus's online customer service form and submitted my receipts. I submitted 2 receipts: a Megabus ticket (from Sacramento to San Francisco) and a Lyft ride receipt (the Megabus bus stop was a 15 minute car ride away). The receipt amounts were $12.49 and $12.69 respectively, totaling $25.18. I would like to be reimbursed for the amount I spent, $25.18, for my alternative method of transportation because Flixbus altered my travel plans without 24 hours prior notice.
I would like Flixbus to reimburse me for my Megabus ticket and Lyft ride service that I had to schedule last minute due to their cancellation. The Megabus ticket costed $12.49 and the Lyft ride costed $12.69, totaling $25.18.
Customer received a response from FlixBus Customer Service on June 23, 2019:
Dear ***,
Thank you very much for getting in touch with us once more.
Please be assured that the corresponding charge back in the total amount of $12,49 has already been assigned.
The amount was refunded via two separate transactions: $4.99 was automatically refunded to the payment method used for the FlixBus booking, while the difference of $7.50 will be transferred to the bank account you have provided.
In order to acknowledge the refund, review your account statements in the next couple of days. Thank you.
Wishing you a pleasant journey at all times, we look forward to having you aboard soon.
Best regards,
*** from FlixBus
Flixbus has not issued me a refund yet. A rep told me on Aug 13 that "In regards to your question, the amount of 4.99 USD has been refunded to your *** account. Please check your *** transaction information, since the refund has been issued now."
The refund has not been assigned yet and I have been waiting for the refund since May.
Greetings, ***:
Our records reflect that a payment of $6.99 was sent to your account. Per ***:
6.99 USD; ***.206 GMT Credit has been processed and claim is now closed. Please refer Dispute ***.
If you have any remaining questions or concerns, you are encouraged to contact *** with the Dispute ID referenced above.
Accordingly, we are considering this matter closed.
Warmest Regards,
***
***
FlixBus, Inc.
The bus never showed up which left all of the customers at that site stranded in the rain. They do not want to issue a refund.
I purchased tickets for the ***, *** to ***, *** bus scheduled for 5/24/19 at 1:25 pm. FlixBus included a notice that because of a local event they would use an alternate pick up point. The instructions said to park in front of ***. at *** near the intersection of ***. and*** and that there would be green FlixBus signs indicating it was the stop. I arrived at 12:45 and parked next to the green signs. Other passengers arrived before the pick up time. I received notice the bus was going to be late and the pick up time was changed to 1:44. After 2pm the bus was still not there. I had been following the bus tracker on the app and noticed that it had gotten off the freeway. I kept updating because it was not getting closer to the stop; when it refreshed the bus was back on the freeway. I called customer service so they could let the bus driver know to come back and pick up all the passengers at the stop they never came to (they had just gotten back on the freeway) and was told I should fill out a form to ask for a refund. I approached the other passengers that were there waiting and let them know what I had been told. We were all left stranded in the rain. I called and asked to speak to a supervisor and was told the supervisor would be in in 45 mins and would call. I called again when I didn't hear back and the manager told them he would call me in half an hour. The call didn't come. I called again and was told her would call me. A call came through from *** that had no id- I didn't answer- they didn't leave a message. I finally got through to the supervisor who told me gps showed the bus had come to the stop. I asked him to zoom in so he could see that the bus had never been there and NONE of the passengers had boarded the bus. He told me he would book me tickets for the next day but would not give a refund since the bus had come to the stop. After I let him know that the bus had not come and that I had witnesses (the people who gave me a ride) who could also speak to that- as well as the fact that none of the customers at the ***, *** stop had gotten on the bus, he told me I could send in a request and they would look into (although he told me he had already reached out to their traffic people and he could see the bus on gps). I have submitted the form but I felt this business was very questionable. It seems that they are trying to make getting a refund extremely difficult (if not impossible) in the hopes of not issuing it. I also tried to resolve the issue with the *** agents since I was not able to get through to the supervisor and they also wanted to re-book rather than refund. In further research I am seeing that this is not an uncommon occurrence with this company. There was a lot of time wasted for several people today and the company is not taking responsibility for leaving their customers stranded. 0 out of 4 passengers for the ***, *** location were on the bus- that should tell them something.
I would like a refund for both the trip mentioned in my comments as well as the return trip that I am obviously not going to need. When I tried to cancel my ticket for 5/26/19 it is trying to issue a voucher for the amount. I will never be using this company again and would like my money refunded- not a voucher for a company that is so unreliable. I also believe they owe every one of the passengers at that stop an apology- esp the young man who did not have any accommodations for the night (I helped him find a hotel nearby). The time wasted trying to get this cleared up should also be compensated if they were offering good customer service.
Customer also extended another apology as well as a 50% off voucher for a future ride:
Dear ***,
Thank you for getting in touch with us. We once again apologize for the inconvenience you experienced on your recent FlixBus journey. Passenger feedback is important to us, as it allow us to properly evaluate our product, service and operations and make necessary changes. It was unfortunate to read that your experience fell so far short of your expectations.
In reviewing your case, it appears that for unexplained reasons the driver failed to stop at the correct location in *** causing you to miss your FlixBus. We deeply apologize for the oversight and we've already discussed your concerns with the Bus Partner that operated your ride to ensure this doesn't happen again.
You have been refunded a total of $59.96 to your original method of payment for the unused ticket between *** and *** In regards to your return trip, our system does reflect that you were checked-in to the ride, so a refund on this segment is not possible. We do hope that this ride was comfortable and incident-free.
As a further gesture of goodwill, please accept a voucher valid for 50% off your next FlixBus booking. This voucher is valid for 3 (three) months from the date of this email, has no cash value and cannot be sold - but can be gifted to friends & family. To redeem, simply enter the voucher code *** in the proper field prior to completing your next*** or FlixBus app transaction. Kindly note, supplementary redemption is not possible.
We are more that confident that your experience was the exception and not the standard and we look forward to another opportunity to welcome you aboard and restore your faith in our product and services and turn this 'ow' into a 'WOW' on a future FlixBus journey.
Warmest Regards,
*** from FlixBus
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
Thank you for your response. To clarify, the trip was to ***, not *** (not sure if that helps look up the details- but just in case). I didn't check in for the trip back from *** because I never made it to *** as the bus never showed to convey us there. I couldn't use the ticket from *** to *** having never gotten to ***.
Additionally, I inquired with FlixBus customer service on how to cancel the trip back and get my money refunded rather than a voucher (after all, this wasn't just me canceling a ticket because I changed my mind- I literally couldn't use the ticket after being left in UT). I was told that if I didn't want the voucher refund (which would be issued if I canceled) I should fill out another form requesting a refund. I filled it out the same day I sent in the other form for the trip to ***. I never checked in because I knew I wasn't going to be using the ticket. I've attached screenshots of the conversation to show the instructions I was given to get a cash refund rather than a voucher. Thank you for offering a 50% off voucher but I will never do business with this company again and wouldn't want to gift the voucher to someone else so they had to go through the *** process I've had to go through to get a refund after being stranded in the rain and then being told repeatedly by FlixBus that I would never get a refund because we all must have just missed the bus. As I complied with the instructions given to get a cash refund, that's what I would like. Please let me know if you need any additional information.
Dear ***,
Thank you very much for getting in touch with us. We have taken another look at your case and although it is mysterious how you were checked-in for the return trip, we will give you the benefit-of-the-doubt and refund you this fare ($24.50) to your original method of payment which appears to be PayPal. Please allow 5-7 business days for the credit to appear on your account.
We remain confident that your experience was a one-off and we have already addressed your concerns with the Bus Partner to prevent such an incident from happening again. We do hope we have an opportunity to restore your trust on a future FlixBus journey and the previously issued voucher remains active, should you decide to give us another chance.
Warmest Regards,
***
Sr. Manager, Customer Service
FlixBus, Inc.
(The consumer indicated he/she ACCEPTED the response from the business.)
Customers- do NOT trust this company. While I am glad to finally have received a refund, I am not ok with this company's practices. Not only was I told repeatedly that I would not get a refund, it was only after several phone calls, emails, ***, and requesting help through Revdex.com that it actually happened (thanks, Revdex.com!). The majority of people I interacted with were condescending (not sure how I was "mysteriously" checked in for a return trip I didn't get to make because your first bus never actually showed up? Not sure- but you should probably look on your end first as you seem to have a lot of issues- like never being able to find your customers***...another mystery you should look into). Furthermore, as I have done more research on this company this does not seem to be an anomaly as mentioned in their response. I'm concerned with the patterns I am seeing of leaving entire stops stranded, leaving people at stops, running extremely late (as in several hours), frequently losing peoples luggage, charging extra for reserved seats that aren't honored, etc.
My wife and I booked tickets for ourselves and our child who is under the age of 12, from Phoenix AZ to Las Vegas NV on 5/15/19 for 3 passengers.
My wife received an email from flixbus asking us to rate our trip in 5/19/19.. we were confused about the email and called flixbus to ask about the email and to informed them that we booked our tickets for 5/19/19 leaving AZ to Las Vegas NV leaving at midnight arriving in Las Vegas at 7:30 Am in the morning of 5/20/19. they told us that "we missed our bus and there is nothing they can do about it".. Both my wife and I asked if they could just simply fix the issue, we were told NO! and we would have to rebook again for the night of 5/19/19.. we felt that was unfair and unprofessional on the part of flixbus... we called again to ask for a supervisor and we were told yet again that they (WILL NOT!) fix the issue..
I am currently seeking a full refund for both bookings from 5/15/19 and from 5/19/19 as I had to pay twice.. once for a trip that we did not take and they refused to fix and the booking that is set to take place on 5/19/19
Dear ***,
Thank you for your e-mail! We are in receipt of your complaint to the Revdex.com (***) regarding ***. We're sorry that you missed your bus from Phoenix to Las Vegas on May 19th.
Due to data security reasons, we cannot make changes to your booking on your behalf. If your travel plans have changed, please cancel no later than 15 minutes before departure; it's simple and easy using our App or online on our website.
To do so, navigate to our website (www.flixbus.com) and go to the Service menu > Cancel & Change, enter the booking number and name or email address used, and cancel the corresponding trip.
You will then immediately receive a voucher that you can redeem for your very next booking. For each cancellation (also applies to rebookings), a cancellation fee may be charged per trip and per passenger. The amount of the fee depends on the scheduled departure date and how many days prior to departure you wish to cancel your booking. The cancellation fee is already included in the value of the voucher issued.
If your trip is cancelled up to 1 hour after booking or 30 days before the trip, there is no fee. If you cancel your booking between 30 and 14 days before the trip, a $1 cancellation fee is applied per trip and passenger. Between 13 and 3 days beforehand, a fee of $3 is applied. If you cancel less than 3 days before the trip, then a fee of $5 is applied per trip and passenger. The cancellation fee is already included in the value of the voucher issued.
We were able to confirm that you were absent from your trip, so as an exception to our policies, I have refunded your reservation less a $5/ticket cancellation fee to you in the form of a voucher you can use for future FlixBus journeys. This voucher (*** ) with a value of $59.97 is valid for one year from the date of this email, has no cash value and cannot be sold - but can be gifted to friends and family. To redeem, simply enter the code in the appropriate field on the FlixBus app or website prior to completing your next FlixBus transaction. The voucher code can be used over multiple bookings until the value is exhausted. Kindly note, supplementary redemption is not possible.
Per our Terms & Conditions, agreed to during the booking process, "The cash payment of any voucher is excluded."
We hope that this resolution brings this matter to a satisfactory resolution and therefore we are considering this case and the file with the Revdex.com closed. We look forward to welcoming you on a future FlixBus journey very soon.
Best regards
Refusal of refund request.
The company is refusing to issue me a refund for a trip that I had planned for next weekend to go from Fort Worth to Houston. My trip is cancelled due to the weather as Houston is currently underwater and heavy rain is also in the forecast for the weekend of my trip (5/18 - 5/19). I called customer service today as I only saw an option to rebook my ticket on the app where I originally placed and paid for my ticket. I have given a 7 day advance notice of cancellation and feel a refund is in order as services were never rendered. I do not want to rebook the trip or receive a voucher as I don't know when or if the trip will ever take place as I am moving out of the state soon. Also, I don't agree with he business practices of this company as when I booked the trip initially there was no warning as to not being able to get a refund for cancellation. I had to look all over the app for 10mins just to locate a contact phone # for customer service which makes me think they are scamming ppl daily. I will never use this service again. My booking # is ***. I purchased my ticket on Sunday 5/5/19. I paid using my debit card in the amount of $21.98 for a round trip ticket to and from Ft. Worth to Houston,TX and back. Also I feel that the company is playing games with pricing as when I first looked up the ticket it was only $9.99 from Houston back to Fort Worth on 5/19. 10 mins later when I went to officially book...the price jumped to $14.99 for the same trip without any explanation of the price increase.
A refund for the round trip bus ticket I paid for in the amount of $21.98.
Dear ***,
Thank you for contacting the Revdex.com (***) regarding your recent FlixBus booking cancellation. We apologize for the inconvenience you experienced cancelling your reservation.
During your original booking, and prior to entering your payment method, you agreed to our Terms & Conditions which specify the following:
If your trip is cancelled up to 1 hour after booking or 30 days before the trip, there is no fee. If you cancel your booking between 30 and 14 days before the trip, a $1 cancellation fee is applied per trip and passenger. Between 13 and 3 days beforehand, a fee of $3 is applied. If you cancel less than 3 days before the trip, then a fee of $5 is applied per trip and passenger. The cancellation fee is already included in the value of the voucher issued.
FlixBus does not offer refunds, however the rebooking voucher you were extended *** with a remaining value - after cancellation fees and the non-refundable service charge - of $12.00) has no cash value, cannot be sold, CAN be gifted to friends or family and is valid for one year from the date of the cancellation. The voucher can be used over multiple rides until the value is exhausted. To redeem, simply apply the voucher code in the proper field during the booking process as supplementary redemption is not possible.
As per our Terms & Conditions, "The cash payment of any voucher is excluded."
In regards to your inquiry about the change in ticket pricing, this topic is also covered in our Terms & Conditions. Our pricing is dynamic. This means that as more and more seats are purchased, prices can and do change. Booking early (and through the FlixBus app) is the absolutely best way to secure the best pricing on your tickets. The first 20 (or so) seats on most of our buses are deeply discounted. Generally speaking, tickets booked within 3 days of travel are going to be the last 25% of the available seats on the bus and may be priced considerably higher.
Please let us know if there is something else we can do for you.
We hope to see on board FlixBus in the future and wish you safe travels.
Best regards,
*** from FlixBus
(The consumer indicated he/she DID NOT accept the response from the business.)
I was sent what seems to be a generic response from the company refusing to issue me a refund. This company is ripping ppl off! When booking you do not see any Terms of agreement They are scamming people out of their money. They issued me. $9 voucher for. $21 dollar ticket that I purchased. Their terms are not fair and unreasonable. They have poor customer service and I will be sure not to use them and advise all of my friends and family of how I was treated to be sure they don't use them either. I will now try to pursue a refund from my bank for this purchase since it seems that the Revdex.com and the company FlixBus does not care about consumers. I am not the only person this has happen to and I won't be the last. My friend disputed her purchase thru PayPal and they did issue her a refund. I will definitely use PayPal in the future when making purchases from unfamiliar companies as PayPal does value their customers! FlixBus is a horrible company and I pray they go out of business SOON! They are not for the people.
Please see the *** from our website (www.flixbus.com) whereby customers must agreed to FlixBus Terms & Conditions of Booking and Terms & Conditions of Service prior to proceeding.