Florida Home Air Conditioning

September 8, Revdex.com of Northeast Florida RE: Revdex.com ID# [redacted] [redacted] [redacted] , IncD/B/A Florida Home Air Conditioning (“***”) has received your email dated September 1, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolution [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, [redacted]

[redacted] D/B/A [redacted] ("***") has received your email dated May 5, 2018, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolution [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

[redacted] D/B/A Florida Home ("***") has received your email dated May 30, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolution [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am happy the home service contract has been canceled and "service " fee waived However, I do not feel this voids the incredible amount of disrespect, lack of customer service from the branch, or ridiculously high quote I was given for a simple task nor the persistence of attempts to justify the reasoning for such a price and question of my intelligenceI appreciate the waiver of fees but do still believe the technician and [redacted] ac should be retrained in the art of communication and customer service Thank you for your assistance in this matter Regards, [redacted] ***

August 25, Revdex.com of Northeast Florida RE: Revdex.com ID# [redacted] [redacted] [redacted] , IncD/B/A Florida Home Air Conditioning (“***”) has received your email dated August 15, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Mr [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, [redacted]

June 30, Revdex.com of Northeast Florida RE: Revdex.com ID# [redacted] [redacted] [redacted] ***D/B/A Florida Home Air Conditioning (“***”) has received your email dated June 21, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, [redacted]

[redacted] , LLC D/B/A Florida Home ("***") has received your email dated May 9, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with our customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

[redacted] D/B/A Florida Home("***") has received your email dated August, 28, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolution [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

Customer called in Monday asking why tech never showed upI could see tech was assigned, I called the tech to find out what happened he said call never went thru to his phoneI apologized to customer offered to send someone out immediately he stated will not be available until October 8th due to his jobI assured him we will run the call on October 8th without fail and made sure my [redacted] is aware of situationWe will perform maintenance check on ac system no charge to customer on October 8th per customers request Tell us why here

[redacted] D/B/A Florida Home ("***") has received your email dated November 15th, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the... customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Mrs [redacted] has contacted us and we have an appointment tomorrow 07/14/for more work to be doneMrs [redacted] states she would contact us Friday to see if this new work has fixed the problem So this is still continued Regards, [redacted] & ***

[redacted] D/B/A ("***") has received your email dated February 21, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolution [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

August 10, Revdex.com of Northeast Florida RE: Revdex.com ID# [redacted] [redacted] [redacted] ***D/B/A Florida Home Air Conditioning (“***”) has received your email dated August 1, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] and an appointment has been scheduled for August 11, to gain a better understanding of the most recent concerns [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, [redacted]

[redacted] D/B/A Florida Home ("***") has received your email dated April 24, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently trying to reach the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

[redacted] , *** D/B/A Florida Home ("***") has received your email dated December 8, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolution [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

January 14, 2016 BBB of Northeast Florida RE: RevDex.com ID# [redacted] [redacted] Inc. D/B/A Florida Home Air Conditioning... (“***”) has received your email dated January 4, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact us at [redacted] . Respectfully submitted, [redacted]

*** *** *** *** D/B/A Florida Home ("***") has received your email dated October 31, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolutionWe were able to explain to the customer that the year parts and labor warranty that was purchased during install of the equipment is carried through the manufacturer (***) and not Florida Home, and therefore, the warranty can be used with any Trane dealer*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

*** *** *** *** D/B/A *** has received your email dated April 4, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an
amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (*** ***

*** *** ***, LLC D/B/A *** *** *** has received your email dated November 28 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in
communication with above referenced customer and have reached an amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

*** *** *** *** D/B/A *** *** ("***") has received your email dated May 5, 2018, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the
customer and have reached an amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (*** ***