Florida Home Air Conditioning

Complaint: 10849219
I am rejecting this response because:Hi [redacted].I tried to respond to this email.  It comes up with a page but will not let me type anything into it.  I tried to attach a document and it said the body of the email was still empty, even though it won't let me type anything.Perhaps that is what happened last time as well.Anyway, I still reject their response as the issue is no where near resolved.  I tried to type the following and wanted to send you a copy directly so you would see that I did try to respond.ThanksMy responseThey have arranged for the [redacted] from [redacted] to come out but this does not mean that the matter is resolved.  It has taken almost a week just to get someone to come out and as I am only available either Monday or Friday because of my work schedule.  (As the customer I would expect them to work to my schedule not try to get me to fit theirs).  Until the system is fully working and stable this complaint needs to stay open.[redacted]

[redacted] D/B/A Florida Home ("[redacted]") has received your email dated August 15, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...

have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Customer called in Monday asking why tech never showed up. I could see tech was assigned, I called the tech to find out what happened he said call never went thru to his phone. I apologized to customer offered to send someone out immediately he stated will not be available until October 8th due to...

his job. I assured him we will run the call on October 8th without fail and made sure my [redacted] is aware of situation. We will perform maintenance check on ac system no charge to customer on October 8th per customers request.  Tell us why here...

[redacted] D/B/A ("[redacted]") has received your email dated February 21, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached...

an amicable resolution. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].

July 25, 2016   Revdex.com of Northeast Florida   RE:       Revdex.com ID# [redacted]             [redacted]   [redacted], Inc. D/B/A Florida Home Air Conditioning...

(“[redacted]”) has received your email dated July 15, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We have been in communication with Mr. [redacted] and have reached an amicable resolution. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, [redacted]

Complaint: [redacted]
I am rejecting this response because:  The technician refused to fix my air conditioner (under warranty) and said my warranty was void.  He also said there was acid in the line.  Although he had the part with him he declined to fix my air conditioner and instead brought a salesman to the house to push a new unit.  I contacted another company who fixed the air conditioner and said there was no acid in the line.  It has been running fine since the second company fixed it.  If they are now telling me that my warranty is good, why did they refuse to fix my air conditioner?  I do not agree that this has been "solved".  They sent me a copy of the warranty, that is all they did.  [The warranty that the technician told me was void.]
Regards,
[redacted]

August 25, 2016   Revdex.com of Northeast Florida   RE:       Revdex.com ID# [redacted]             [redacted]   [redacted], Inc. D/B/A Florida Home Air...

Conditioning (“[redacted]”) has received your email dated August 15, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We are currently in communication with Mr. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon.  [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at ([redacted]. Respectfully submitted, [redacted]

[redacted] D/B/A Florida Home ("ARS") has received your email dated August 7, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...

have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

August 10, 2016   Revdex.com of Northeast Florida   RE:       Revdex.com ID# [redacted]             [redacted]   [redacted]. D/B/A Florida Home Air Conditioning (“[redacted]”) has received your email dated August 1, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We are currently in communication with Ms. [redacted] and an appointment has been scheduled for August 11, 2016 to gain a better understanding of the most recent concerns.  [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at ([redacted]. Respectfully submitted, [redacted]

[redacted] D/B/A Florida Home ("[redacted]") has received your email dated November 15th, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the...

customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

[redacted], LLC D/B/A Florida Home ("[redacted]") has received your email dated May 9, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with our customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]

September 16, 2015
Revdex.com of Northeast Florida
RE:       Revdex.com ID# [redacted]
            [redacted]         
[redacted]...

[redacted]
D/B/A Florida Home Air Conditioning ([redacted]”) has received your email dated September
8, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond. 
We are currently in communication with
Ms. [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.
[redacted] prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at ([redacted].
Respectfully,
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: until they come out and inspect the system and come up with a satisfactory solution I do not consider this issue closed
Regards,
[redacted]

January 14, 2016
Revdex.com of Northeast Florida
RE:       RevDex.com ID# [redacted]
            [redacted] Inc. D/B/A Florida Home Air Conditioning...

(“[redacted]”) has received your
email dated January 4, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.   
We have been in communication with [redacted]
and have reached an amicable resolution.
[redacted] prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact us at
[redacted].
Respectfully submitted,
[redacted]

October 16, 2015
Revdex.com of Northeast Florida
RE:       RevDex.com ID# 10848115
            Charles [redacted]
American Residential Services, LLC,
D/B/A Florida Home Air Conditioning (“[redacted]”) has...

received your email dated October
7, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.   
We are currently in communication with
Mr. [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.
[redacted] prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at [redacted].
Respectfully,
[redacted]

[redacted] D/B/A Florida Home ("[redacted]") has received your email dated May 12, 2017, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...

have reached an amicable resolution. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].

Complaint: [redacted]
I am rejecting this response because:
 From: [redacted]>Date: Wed, Oct 28, 2015 at 11:14 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]Ms [redacted], Thank you for re-opening this case. [redacted] (Florida Home A/C) has requested that I work with [redacted], the manufacturer of the A/C unit that they installed. They have offered a small refund of the money spent fixing the system, and require me to sign a release agreement as well. I have contacted the [redacted] representative and am in the process of sending him information. I am not going to sign a release and accept [redacted]'s offer at this point as I need to see what [redacted] will do to resolve the situation first. I have responded to [redacted]'s most recent email with this response.Please let me know if I need to do anything else for Revdex.com at this time.Thank you, [redacted]

[redacted] D/B/A Florida Home ("[redacted]") has received your email dated August 15, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer...

and have reached an amicable resolution. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].

September 8, 2016   Revdex.com of Northeast Florida   RE:       Revdex.com ID# [redacted]             [redacted]   [redacted], Inc. D/B/A Florida Home Air Conditioning (“[redacted]”) has received your email dated September 1, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We have been in communication with Mr. [redacted] and have reached an amicable resolution.  [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at ([redacted]. Respectfully submitted, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]