Florida Home Air Conditioning

October 15,
Revdex.com of *** ***
RE: RevDex.com ID# ***
*** ***
*** *** *** *** D/B/A
Florida Home Air Conditioning (“***”) has received
your email dated October 7,
2015, regarding the above-referenced complaint.
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.
We are currently in communication with
Mr*** to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon
*** prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at (*** ***
Respectfully,
*** ***
*** *** *** ***

*** *** *** *** D/B/A Florida Home ("***") has received your email dated February 19, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

July 15, Revdex.com of Northeast Florida RE: Revdex.com ID# *** *** *** *** *** *** ** *** IncD/B/A Florida Home Air Conditioning
(“***”) has received your email dated July 5, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr*** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon*** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (*** ***Respectfully submitted, *** *** *** *** *** ***

*** *** *** *** D/B/A Florida Home ("***") has received your email dated November 13, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondBecause the customer is still unhappy with our resolution, we will be reaching back out to her to see how she would like to move forwardI hope to have an amicable resolution very soon*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

*** *** *** *** D/B/A Florida Home ("***") has received your email dated July 20, regarding the above-referenced rebuttalThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionOur Company would like to apologize for any inconvenience that may have occurred during the time that we were trying to reach out to the customers home warranty companyOur company found that when calling the customer’s warranty company, ***, we kept having to repeat information that we had already givenOnce the complaint came to the *** office, an *** *** *** from the *** office also called and spoke with several individuals before they would approve the work to be doneOn our final phone call with the warranty company, they approved a check in the amount of $to be sent to the customerWe respect the customer’s right as a consumer to go with another company, and we are happy that we were able to get the work approved for herBeing that our company typically does not work with Home Warranty Companies, for customer satisfaction we were happy to make the calls for her to ensure that she got the funds she needed to get the job done*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (***) ***

Company's response below:Date Sent: 6/16/4:48:PMMrs*** contacted *** *** *** (“***”) June 8, to schedule an appointment due to her system not cooling In response to Mrs***’s previous correspondence to the Revdex.com, *** has made multiple attempts to
satisfy the customer over the past several monthsUnfortunately, despite our repeated efforts to ensure Mrs***’s complete satisfaction with our services, it appears the Mrs*** remains dissatisfied with our services. I must clarify that the manufacturer of the equipment confirmed that Mrs*** did not register her equipment within the time period required by the manufacturer. Nevertheless, in the sole interest of customer satisfaction, *** has agreed to reach out to the manufacturer to determine whether it will agree to provide alternative limited warranty coverage for the equipment. *** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have not yet received a full refund, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 4,
Revdex.com of Northeast ***
RE: Revdex.com ID# ***
*** ***
*** *** *** ***
D/B/A Florida
Home Air Conditioning (“***”) has received your email dated August
26, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
We are currently in communication with
Ms*** to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon
*** prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at *** ***
Respectfully,
*** ***
*** *** *** ***

*** *** *** *** D/B/A Florida Home ("***") has received your email dated July 6, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have
reached an amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (***) ***

July 13, Revdex.com of Northeast Florida RE: Revdex.com ID# *** *** & *** *** *** *** *** ** ***, IncD/B/A Florida Home Air
Conditioning (“***”) has received your email dated July 5, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms*** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon*** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (*** ***Respectfully submitted, *** *** *** *** *** ***

November 2,
Revdex.com of *** ***
RE: RevDex.com ID# ***
*** ***
*** *** *** ***
D/B/A Florida Home Air Conditioning (“***”) has received your email dated October
21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
We have been in communication with the
Mr*** and his equipment manufacturer.
The manufacturer has agreed to visit the customer’s home on November 16,
2015, to provide an analysis of the equipment.
*** prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at (*** ***
Respectfully,
*** ***
*** *** *** ***

*** *** *** *** D/B/A Florida Home ("***") has received your email dated October 9, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

Complaint:
I am rejecting this response because: See below.I received a call from them today but the issue is far from resolved. The ** last Thursday and said they would keep in touch and let me know exactly what was happening. They wanted to get a *** from *** to come out.On Monday I get a call from one of their techs to say he was on his way (again no communication even though it was once again promised). As it happens I was at home so he came out and put another board in. Then said *** *** had asked him to collect data for him but if he collected all the data *** needed he would be there all day. Also said *** *** did not want to come out. Then mentioned that the pipes under the house were still sweating too much.So we are no further along. I still have a system that I am not sure if it works and still have pipes that are dripping condensation, which is what is causing the boards to blow in the first placeSince sending this I have had not heard anything from anyone. Even though as you can see from what the tech said above that further work is required.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 3,
Revdex.com of *** ***
RE: RevDex.com ID# ***
*** ***
*** *** *** *** D/B/A Florida Home Air Conditioning (“***”) has received your email dated November
2, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
*** strives to accommodate its
customers’ schedules, as we value their time and their business. We did attempt to schedule the visit for a
sooner date with the manufacturer; however, Monday, November 16th
worked better for Mr***’s schedule.
Upon completion of the visit, all parties will have a better
understanding of any equipment issues.
*** prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at *** ***
Respectfully,
*** ***
*** *** *** ***

*** *** *** *** D/B/A Florida Home ("***") has received your email dated May 30, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have
reached an amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am happy the home service contract has been canceled and "service " fee waived.  However, I do not feel this voids the incredible amount of disrespect, lack of customer service from the branch, or ridiculously high quote I was given for a simple task nor the persistence of attempts to justify the reasoning for such a price and question of my intelligence. I appreciate the waiver of fees but do still believe the technician  and [redacted] ac should be retrained in the art of communication and customer service . Thank you for your assistance in this matter
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: a refund has been issued by this company however we are still having problems with their air conditioning unit. We had a scheduled appointment on July 23rd between the hours of 2 and 6 and nobody showed up for the appointment nor called us. I called the office and was told that a [redacted] would be giving me a call back in regards to the no-show appointment and continued problems we are having with the unit and nobody to this date has returned my phone call. I have left several messages with the [redacted] of [redacted] with no return phone call. 
Regards,
[redacted]

[redacted] D/B/A Florida Home ("[redacted]") has received your email dated January 8, 2018 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...

have reached an amicable resolution. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]