FormSwift

By default their web page charges you $per month unless you opt out I used it one time at the instructions of a recruiter and wound up being billed for months Their page should be an opt in, not an opt out This is unethical

When I found this site I was under the impression it was free! So I began editing my resumeThis took sometime and when I was finally done I tried to save itThats when I was informed that it would cost me $frustrated I went ahead and pain so I didnt lose my workWell that was a couple weeks ago and now I get a charge of on my freaking cardApparently you get tricked into signing up for a free trial and then every month after that you are charged I am calling for a refund today and they better make this right!!

I first encountered Formswift (aka King Street Labs) in San Francisco while online, in March shopping for a legal form (Bill of Sale for a Vehicle)Formswift offered a one page form for $and I purchased itFormswift had a week trial before a monthly fixed billing of $(??) would occur, regardless if I ever purchased anything!So the next day I called Formswift and cancelled any membership and future billingsAll ok, and I did not hear from Formswift again until the months of August, September and October a charge showed up on my credit card each month for $The Company was listed as King Street Labs in San FranciscoTurned out to be Formswift, who I calledThe Customer Support person said that the billing was a 'mistake' and that she would immediately put a stop to those billingsAnd of course she would refund my money, but due to some sort of 'computer error', she could not merely add a credit to my VISA cardShe promised to mail (!!) a refund check that would arrive within daysHuh? I called the bank and discussed my credit card accountI wanted to place a dispute on the 'mistaken' billingsThey advised that I wait for the days for the check and all would be okWell, I waited days and no check arrivedI called my credit card bank again and did file a dispute with Formswift (King Street Labs)The bank promised that my account would be refunded the total amount (about $120) in 3-days, and no late fees would be chargedThe next day I received emails from FormswiftThe first one mentioned that they had been contacted by VISA and that they would send me a refund check - at the end of the mont (again)Their scam has two parts: first, fraudulently bill your credit card $per month for nothing, and hope you never catch it and second, after you call and complain, claim that a 'computer error' prevents them from crediting an immediate refund to your credit card (like 100% of all legitimate businesses can do), byt if you wait until 'the end of the month' you will receive a check in the US MailBut that check never comesThe emails they sent to me were form letters that they added my nae to the top ofForm letters that claims 'an error' in their refund mechanism, so that they must send a check - that never arrives

Initial Business Response / [redacted] (1000, 9, 2016/01/05) */ We are sorry to hear of your issueWe did in fact issue a refund but there seems to be a technical issueTo rectify this, we are now mailing a check on your behalfYou will not be charged any furtherOnce again, our apologies Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This sent to me on 11/25/saying the same thing they are telling your company Dear ***, Thank you for contacting FormSwift Customer Support A check request was put in for you last week and it is currently being processedYou should see your check within the next week or so Your case or ticket number for this issue is XXXXXXXXXXXXXXXX Final Business Response / [redacted] (4000, 23, 2016/02/02) */ Dear ***, First, please accept our full apologies on this issueThe check is being processed today and will be in your mailbox within a few daysIf you do not receive this check within the next week, please contact us right awayThank you so much for your patience in this issue and again please accept our apologies on this delay Final Consumer Response / [redacted] (2000, 25, 2016/02/08) */

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Dear ***, We do apologize for any confusion you had when using our productWe do offer a pure day free trial with no further obligation, the details of this can be found at formswift.com/faq.phpAs stated in our privacy policy, we store all user data in a ssl secured method and take great care not to share data with any third parties without the user permission Please contact our customer support team if you have any further concerns regarding your information on our site

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Received business response via email on 3/28/16:I would be happy to assist you personally on thisI have also escalated this to our manager who will be in touch with you to make sure you get a full refundWe will need the last four digits of the credit card used, and the date of the last charge, in order to identify the transaction and refund the paymentsAll refunds should be processed electronically within business daysWe honor full refund requests by all of our customers and will make sure yours are honored as well.Best,***

Formswift took my money without notice I understand that I agreed to a day trial and that I would be billed if my subscription exceeded days I am disappointed that Formswift never informed me that I was being billed each month No receipt, no confirmation of payment, I just found it one day while looking through my bank charges [redacted] has never let me downI would go with [redacted] instead

I spoke with [redacted] at Billing and she was so nice about canceling the membership when I simply needed one doc I also made a beautiful doc with the very user friendly software provided Just thought I should say something nice for the TRUE free service Thank You, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/24) */ We have refunded this as of 11/14/Please check with your bank if it hasn't been refunded We have also canceled your account to make sure you are not charged again, and have put research in place to investigate the legality of the forms Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/24) */

Initial Business Response / [redacted] (1000, 10, 2014/11/11) */ We have canceled this account several weeks ago per the customers request and refunded all chargesWe are very sorry about the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) they did not refund the money back to my accountPlease investigate this company for we feel it is a fraudulent company

Initial Business Response / [redacted] (1000, 9, 2015/07/17) */ Received business response via email on 7/17/15: Dear [redacted] , Unfortunately, because you did not create an account, we are unable to provide you with the document that you createdYou have not been charged any money for using FormSwift

Dear [redacted] We tried to reach you today at the number you provided with no availabilityWe would like to resolve this situation as soon as possible We have sent you an email requesting some more information from you in order to locate the charge in question so we can get you refunded promptlyPlease reply to that email with the requested information so we can get this cleared up for you right awayPlease check your spam if you do not see this email in your inbox Please do not hesitate to contact our customer service team for prompt assistance

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ Received business response via email on 7/17/15: Dear [redacted] , We have already canceled your account and ensured that you have not been chargedWe apologize you had difficulty canceling, but please contact us if you have any more billing issues Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ Received business response via email on 7/14/15: Dear [redacted] , We are sorry that you had such difficulty canceling our serviceWe are happy to cancel your account, and issue you a full refund of all of your chargesI am also having our manager of customer service contact you personally so that you can reach out to her directly with any additional issuesPlease let us know if there is anything else you need Best, ***

Dear [redacted] , We are very sorry for the delay on your further refundsWe have issued you a check for the remainder of the refunds on your accountThe check was mailed on 4/13/so you should receive it this weekIf you do not receive the check by Friday, please contact us and we will promptly issue you a new one

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ We are sorry about the miscommunication and we refunded your entire amountYou should be receiving it within business daysPlease feel free to get in touch at XXXXXXXXXXX if you have any other concerns

Initial Business Response /* (1000, 5, 2015/08/28) */
Hi ***,
We apologize for any issue this charge has caused youOur records show that you signed up for a free trial with us on 8/19/and as per our payment page and confirmation email, the plan you chose would automatically charge you
the monthly fee if it was not cancelled before your free trial ended
We have refunded your $payment as of 8/and cancelled your account so you will not be charged further
Please do not hesitate to contact our customer service if you have any further concerns on this

Initial Business Response /* (1000, 9, 2014/10/28) */
Received Response via email:
Dear Ms***,
We are sorry to hear this; we take customer service extremely seriously at King Street Labs, and honor our policy of customer satisfactionWe are happy to refund the remainder of your
charges via a check, and will also happily refund the extra $that this has cost youOnce again, we apologize for any inconvenience this may have caused you and hope that this resolves your concern

Initial Business Response /* (1000, 10, 2015/07/17) */
Received business response via email on 7/17/15:
Dear ***,
We have already canceled your account and ensured that you have not been chargedWe apologize you had difficulty canceling, but please contact us if you have any more billing
issues
Initial Consumer Rebuttal /* (2000, 12, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)