FormSwift

Dear ***
We apologize for the negative experience you had with our company.
Our records show that your account was created on 5/13/and cancelled on 5/26/So because it was beyond the days, you were charged the monthly chargeI have went ahead and refunded your monthly
charge back to youYou will see this refund in your account within business days
If you have any further concerns or questions, please do not hesitate to contact our customer service team for prompt assistance

Dear ***
Our records show that you signed up for a seven day trial to access our legal documents on 4/25/2017. As stated on the payment confirmation page, your payment confirmation email, and section of our terms of service, we have a continuous billing feature which
automatically bills your account on a monthly basis unless you choose to cancel your subscription within the 7-day trial
We show that your account was cancelled on 6/11/2017, when you first contacted usYou were refunded $at that timeI have issued the second refund of $on your account todayPlease allow business days for this refund to post.
If you have any further issues or concerns, please do not hesitate to reach out directly to our customer service team at *** for prompt assistance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This is the worst company i've ever dealt with in my entire lifeThey said they were issuing my refund for the money they took out of my account and never didAfter going back and fourth with my bank and their customer service nothing was resolved and I ended up paying my overdraft fee and the money to themHORRIBLE HORRIBLE HORRIBLE SERVICEIF YOU READ THIS AND ARE THINKING ABOUT USING THIS COMPANY PLEASE DO NOTNOT ONLY DID I NOT GET MY REFUND BUT I HAD TO CLOSE MY BANK ACCOUNT IN FEAR THAT THEY WOULD CONTINUE TO WITHDRAW MONEY BECAUSE IT HAS HAPPENED TO OTHERSPLEASE PROTECT YOURSELF AND YOUR MONEY IT IS NOT WORTH IT!!!!!!!!!!!!!!!!!!

Like many of the reviewers I was charged a monthly fee even though I was not using the service I called their customer service to complain They eventually sent me a refund I don't know if it was for the full amount but it was close to it

Initial Business Response /* (1000, 5, 2015/08/25) */
Dear ***,
We do apologize for any confusion you had when using our productWe do offer a pure day free trial with no further obligation, the details of this can be found at formswift.com/faq.phpAs stated in our privacy policy, we
store all user data in a ssl secured method and take great care not to share data with any third parties without the user permission
Please contact our customer support team if you have any further concerns regarding your information on our site

Final Consumer Response /* (2000, 6, 2014/10/18) */
Just to let you know that I received an email response saying I would be refunded in full from their "30-day money back guarantee." When I see this reflected in my account, I will let you know
Still, this business model of "free, but if
you don't cancel within a certain number of days, then we charge you a lot of money" is anti-consumer especially when they don't provide the necessary links on their website to accomplish the cancellationFurther, their directions to accomplish a cancellation do not work!

Initial Business Response /* (1000, 6, 2015/02/04) */
Dear ***,
We are sorry to hear about this confusionWe do offer a 7-day free trial to all customers as mentioned in the FAQWe are not sure why you had trouble finding this option but are more than happy to honor if it you are
willing to contact our customer support team
Initial Consumer Rebuttal /* (3000, 8, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because the business has failed to acknowledge the fact that they are clearly using advertising methods to trap customers into having to purchase their softwareI have mentioned, and made it perfectly clear by doing so, that the google listing needs to be updatedSaying you offer a free service is not being honest if you don't offer a free serviceWhy would a company say that there are no hidden fees if there are hidden fees? Why would a company say they have an A- rating with the Revdex.com when it is actually a B-? It is extremely clear that this company is operating as a scam disguised as a legitimate businessChange your listing to tell the truth and I, as well as many other customers will be happy
Final Business Response /* (4000, 12, 2015/03/27) */
Hello,
Our FAQs - at formswift.com/faq.php clearly state that we offer a day free trial with a monthly optionAll of our pricing is transparent and we do offer a free option with no further obligation for anyone who simply wants their documentI'm sorry that the customer was confused about this option but I am happy to speak with him directly if needed
Best,
Vik
Final Consumer Response /* (4200, 14, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business fails to point out their obvious attempts at advertising

Final Consumer Response /* (2000, 13, 2016/03/02) */
Dear Sir or Madam: The company called me this evening and promised to issue a refund as I had requestedI am sure this would not have been done without your help, so I am very gratefulIs there anything else you would like me to do to
conclude this complaint? Thanks again
*** ***

Initial Business Response /* (1000, 5, 2015/03/27) */
I'm sorry that you found the product confusingWe do offer a day free trial with no further obligation, the details of which can be found at formswift.com/faq.phpWe do have paid subscription products and one-time offers as well, but
we do stand by our day free trial with no obligation, as well as a day money back guarantee on our paid offerings if you aren't satisfied for any reason
Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not respond to the complaintThis response is the same one that the person I spoke to at the time gave meTHE POINT IS THAT THE AD IS ACTUALLY UNTRUTHFUL AND MISLEADINGA solution would be to remove the word "free" from their marketing and replace it with a "free day trial" which is closer to the truth

Dear ***,
I apologize for the bad experience you had with our company
I have reviewed your account and I see that you were charged times for and one time for for a total of total chargesTo date, your account has been cancelled and you have been refunded payments of
each electronicallyPlease check this with your records.
Your remaining refunds charges and your charge will be issued in check formYour check total will be $We will send the check to the address you have provided in this complaintIf this is the wrong mailing address, please let us know as soon as possible.
Again, please accept our apologies and if you have any further issues please do not hesitate to reach out to our customer service team for prompt assistance

Shady bait and switch company BUYER BEWARE

Dear ***,
We are very sorry for the delay on your further refundsWe have issued you a check for the remainder of the refunds on your accountThe check was mailed on 4/13/so you should receive it this weekIf you do not receive the check by Friday, please contact us and we
will promptly issue you a new one

Dear ***,
We apologize for the bad experience you had with our company
Our records show that your account was cancelled on 3/27/and four charges were electronically refunded on 3/28/Those refunds should be back into your account.
You do have one more charge of on your
account, however, our system only allows us to issue refunds within days electronicallySo this last refund will need to be issued in check formWe will go ahead and get a check made out for you right away and sent to the address you have provided in this complaintIf this is not a good mailing address, please let us know right as soon as possible
If you have any other questions or concerns, please do not hesitate to reach out to our customer service team for prompt assistance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not received the check promised but have confirmed the 4X$credits to my account
I am impressed and thank Revdex.com for your assistance
Sincerely, *** ***

FormSwift has been taking $out of my account for the past months withour my authorization I was asked to pay $when I first requested a document I called immediately and said the document was not sufficient and I did not want to be charged the $ I clearly stated that I did not want their services Today I run across the charges on my bank statement and had to call and ask who they were They issued me a credit for months however I need the other months refunded as well This seems to be their history Everyone is not lying on this company I have never logged on to their site or used their services Revdex.com please help me if you can This is a form of FRAUD in my opinion

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Dear [redacted]
 
We tried to reach you today at the number you provided with no availability. We would like to resolve this situation as soon as possible. 
 We have sent you an email requesting some more information from you in order to locate the charge in question so we can get you...

refunded promptly. Please reply to that email with the requested information so we can get this cleared up for you right away. Please check your spam if you do not see this email in your inbox.
Please do not hesitate to contact our customer service team for prompt assistance.

Dear [redacted],
We are very sorry to hear about your bad experience you had with our company.
We do have a automatic billing feature that is outlined on our pricing page, confirmation emails, and Terms of service when you sign up. This feature does automatically bill the credit...

card you have provided on a monthly basis unless you cancel your account. So this is why you saw the monthly charges. 
Our records show that you did contact our company on 11/6/2017 to have your account cancelled and refunded. I see that your account was cancelled and refunded three charges on that date. Those refunds should already be back in your bank account. I have refunded one more electronically today so you should see that refund within your account in 5 business days.
Our payment gateways only allow us to refund up to 120 days, so we are issuing you a check for the remainder of your charges. The check will be in the amount of [redacted]. We will use the address you have provided in your complaint. If that is not a good address please call our customer service line right away to have that changed. 
If you have any further issues or concerns please do not hesitate to reach out directly to our customer service team for prompt assistance.

Dear [redacted]
 
Our records show that a check for 159.80 was mailed on  4/17/2017 and another check was mailed on 4/21/2017 for 239.70 which covered the remaining charges on your account. These checks were mailed to to the address you provided of[redacted]...


 
Do you receive both of these checks from us? If not, I can have a stop payment put on them and promptly issue you a new one. Please confirm that your address is correct.