Four Seasons Products

Received incomplete order [redacted] Service terrible Order #XXXXXXXX: Received incomplete order When first delivered it was shipped to another address in Florida and not to my address in Canada Requested explanation but none was given Their toll-free # X-XXX-XXX-XXXX written in all correspondence is not in use [redacted] service was not very helpful I demanded to speak to the owner by email but they wouldn't let me In my order they did not include my "Fragonard - Holiday Moment Vole Soap Gift Set" or my Fragonard - Pivoine EDT There was no explanation nor an email to explain why I received a 2nd box of the Fragonard - Moment Vole Holiday Gift Set I didn't order I want what I ordered This Company is terrible! I left a message to have someone call me back at XXX-XXX-XXXX but no one called me back This was weeks ago!

Ordered three items, two were sent; however, third item was on backorder Mailed a substitute, have been requesting a refund and a prepaid label On August 26, 2017, I ordered three items online, TLe Clerc Eye Primer, TLe Clerc Ivoire Pressed Powder, and La Maison De La Vanilla, piece sampler, Order# XXXXXXXX The total of the order was $ Within days, I received an email that my items were on backorder and would be in by the end of the week On Thursday, September 7, 2017, I emailed them asking them to cancel my order I received an email right away, with the tracking information that showed my package was delivered on Wednesday, September 6, ( I was in Indianapolis, did not get home till Friday, September 8) When I got home from Indianapolis, the package was on my doorstep I opened the package, two of the items the T.LeClerc items were accurate, however, La Maison De La Vanille was not shipped Instead they sent a non-ordered item, Fragonard 4-piece cream scent

I was charged me for items they did not have in stockNO RESPONSE to my MANY calls & emailsStill not received order as of this date On July I ordered items and paid for these on Master CardTotal order was $Was not given any indication that items were out of stock at time I ordered and paidReceived of the items on July On July received reply to my many emails and voice messages telling me items would ship Aug I have not received these items as of today, August I've sent numerous emails and left voice message and Facebook message no response from company On AugI asked for a refund for the items but have not received a refund yet nor a call/email explaining why I have not received the itemsDETAILS: Order number #XXXXXXX paid on Master Card $on July Items not received -#$35, - #$10, - #$35, - #$ I want a refund for all items

Did not inform order was out of stockIgnored calls/emails for updates, refund, tracking #, clarification of order status On 5/2/16, I placed order # XXXXXXXX online using my MC debit cardOn 5/6/16, I emailed "Katherine" to inquire about shipping status & request a tracking #; was advised product was out of stock until 5/17/but my order would ship Priority Day on 5/17/"Katherine" offered to send samples for the inconvenienceOn 5/16/16, I received an email shipment confirmation that my item shipped; no tracking # was includedOn 5/21/16, I received via USPS samplesMy Four Seasons Products account showed my order "completed"I immediately emailed "Katherine" to follow upNo responseOn 5/23/16, I emailed ***@fourseasonsproducts.com & called [redacted] (no answer; called repeatedly; left voicemail)On 5/23/16, I received an email from "Katherine" with a tracking # that was connected to the samples received on 5/21/I again asked for a proper tracking

charged on my credit card for a product they never delivered product was discontinued, asked for said they would credit my account and never did asked for refund and they said they would do that and email me never did I want a refund

I ordered a product over months ago and have not received it or a shipping notification I ordered a product and was charged full price on my credit card on July 26, for $Order number XXXXXXXXI have emailed multiple times and all they respond is "out of stock, shipment will occur soon" and no one has returned any of my calls or messages

company has taken my money and not shipped product beginning July totaling over 1, I've placed fragrance orders with this company between the months of July and August totaling over $1,via my credit card the company took my money and I have not received these orders I have called and emailed multiple times I have sent messages through facebook and posted on the company wall I finally received a reply after multiple requests on September 18th explaining that the products were backordered and that they should ship by October It is now October 18th and I have not received any further communication or reply from the company I have all these emails on record My order #'s are: #XXXXXXXX = $ #XXXXXXXX = $ #XXXXXXXX = $

order not received I ordered a L'Artisan Amber Ball on 2/and I have not received itAfter a week with no tracking #, I contacted the store to find out what was going and I was told that the item was on backorder until 3/despite it saying units were in stockOn 3/I contacted them about a tracking number and no response

I made an order for a product on 1/and my credit card was charged on 1/I never received product nor refund I first reached out to the company on 1/via email and then via phoneThey explained that there was a delay but I was never notifiedI was assured I would receive my product (Perfume $79.50) by 2/I called again and left messages when that did not happenThey emailed a few days later saying there would be another delay until 2/and then again until 2/I asked for my money back and they said they would email me a confirmation or refund and that has not happenedI have no product and received no refund for my order

This company has, on more than one occasion charged me for items they do not have in stock - and then failed to deliver For the second time in a year, this company sent part of an order with a packing slip indicating they've sent an entire order This last order (from November 2017) they admitted in an email (that I still have a copy of) that they failed to send a complete order They had promised to send the remainder of the order before mid-December They have stopped responding to calls or emails This has happened several times over the past years They had promised to never charge for items not in stock in the past but never made good I am missing at least bottles ($+ worth) of perfume They are dishonest

Order placed and payment taken but items not sent I placed the order below on 5thFebruary 2017: : FOUR SEASONS - Order XXXXXXXX Invoice Number XXXXXXXX [redacted] ID Billing Information [redacted] Beebeejaun Flatalbert embankment London, London SE7HG GBR [redacted] @hotmail.com XXXXXXXXXXX Shipping Information [redacted] Beebeejaun Flatalbert embankment London, London SE7HG GBR Item Name Description Qty Taxable Unit Price Item Total XXXXX By Terry Hyaluronic Blush & SKU: hyaluronicblush N $(USD) $(USD) Shipping: USPS Express Air Mail with tracking & insurance 5-working days (1-lbs.) $(USD) Total: $(USD) Payment Information Date/Time: 5-Feb-11:00:PST Transaction ID: XXXXXXXXXX Payment Method: American Express xxxx Transaction Type: Purchase Auth Code: XXXXXX Merchant Contact Information Niche Beauty Inc, Boca Raton, FL XXXXX US [redacted] @fourseasonsproducts.com

I purchased an item on their website on June 22, I was charged on that date and the company has never sent a tracking number and/or item I purchased a bottle of purfume and with shipping was charged $on June 22, My card was charged and was assured, via the website, that I would receive a tracking number shortlyTo date I have not received a tracking number and/or my productI have attempted calling the store but there is a recordingI have also emailed the website and have not received a responseI would like a refund Description: FOUR SEASONS - Order XXXXXXXX Invoice Number XXXXXXXX Date/Time: 22-Jun-12:57:PDT Transaction ID: XXXXXXXXXXX Payment Method: Visa xxxx Transaction Type: Purchase Auth Code: XXXXXX

This business is a scamThey are "selling "products that they do not haveCharging customers, and not delivering productsNo way to communicate I placed an order on January 4, Order #XXXXXXXX Product Quantity Price T.Leclerc Transparent Lipstick Soie $ T.LeClerc Radiant Perfector, the Anti-age fluid concealer #Moyen $ Subtotal: $ Shipping: Free Payment Method: PayPal Total: $ I never received my order I called numerous times, was told that products are on a back order, and I should wait a week Well nothing arrived after a weekIt has been a monthMy emails are not answered I left numerous voice messages asking for a refundand call backAlso, no answer I was charged for the order that was never shipped!!! This company should not operateIt is a pure scam

I am owed money from Four Seasons Products in the amount of $This company has not refunded my money I purchased $worth of products from Four Seasons Products on 12/24/I ordered the products online on 12/24/and my Visa credit card ending in was immediately chargedOrder number XXXXXXXXWhen my items hadn't arrived nearly days later, I called the store and was told on the phone that the items were back-ordered and they didn't know when those items would be in stockI told Four Seasons Products I no longer wanted the items and I would like a full refund on my credit cardOn January 5th, I received an email from Katherine stating that my "order has been submitted for a full refund as requested" and that it may "take up to hours for this refund to post." It is now nearly a month later (February 1st, 2017) and I have still not seen one penny of that $returned to my Visa card ending in I am owed $from Four Seasons Products

7/ordered products online credit card paid days later no order received Phone calls, e-mails NOT returned 7/3/#XXXXXXXX order placed online: Davines MINU Shampoo - ONE Davines MINU Conditioner - TWO Davines OI/All in One Milk - ONE TOTAL COST $ 7/11/e-mail received that order SHIPPED 7/22/e-mailed ***@fourseasonsproducts.com that shipment has not been received and please advise of expected date of deliveryContact name cell number and order # left on voice message 7/24,7/25, 7/26,7/called multiple times with contact name, cell number and order number left and return call requestedXXX XXX XXXX and local number listed called with same recording

I ordered products and only received I was told after that products were on back order I asked for a refund and never got it This company is a complete fraud I ordered products I called a week later to see if they were shipped and was told they had all and they were going out I received only products but they are from an old lot I called numerous times and sent emails I was told the products I did not receive were on back order and I have not received them I would like a refund since they charged my credit card and I did not receive what I ordered Most companies only charge for products when they are shipped If they didn't have the products in stock they should have contacted me and not lied to me on the phoneI would have cancelled the whole thing My order number was XXXXXXXX It was for T LeClerc foundations and powders I received the powders which are old and never received the foundations I am willing to send the powders back,

I still haven't received an order for July I placed an order in July 17, for bottles of soap I complained in Aug that I still hadn't received order They responded that on 8/10/that it was delayed because it was coming from france and would arrive in days It never arrived an now they are no longer answering their phone or responding to emails My order # XXXXXXXX I paid $with a credit cardThis is their info Four Seasons Products A Beauty Lovers' Paradise Contact Us: Address: Champion Blvd, G11A Boca Raton, Florida XXXXX Email: ***@fourseasonsproducts.com Phone : X-XXX-XXX-XXXX

Order # XXXXXXXX Was charged for all, got item $ called and emailed, no responseitems not shipped $& $ Hello, I would like to file a complaint against Four Seasons Products, located at Champion Blvd, Suite G-11A, Boca Raton, Fl XXXXX My order number is XXXXXXXX I ordered items, was shipped one item on April 10, but charged for ALL of the items I have called numerous times, Emailed and no response I spoke to one person one of the times who said the products were to shipped on the 25th They were not shipped Please let me know if I need to do anything more to file a complaint with this business Sincerely, [redacted] XXXXX XXX-XXX-XXXX

Product delivered only 50ml instead of 100ml ordered and paid
On May 28, 2016, I purchased Penhaligon's Artemisia Eau de Parfum 100ml (#1062)$and Roger & Gallet Bois d'Orange Body Lotion (#112)$Subtotal: $ It took more than a week to arrivedOnly to discovered that instead of 100ml, I received 50mlI called the following day, and spoke to Nicole, she advised they will send the other 50ml so that would equal to 100ml ordered A week went by, nothing cameI contacted via email then follow up with a phone call Again, they promised to send outAnother week went byNothing came! Emailed again, no replyCalled and talk to NicoleShe said nothing she can do, I have to wait for *** to do their job! When I asked for *** phone number, Nicole coldly advised she does not have itSo that was like over a month since my order and numerous exchange of emails and telephone calls and I still don't have my product
This is a very horrible

I was charged me for items they did not have in stockNO RESPONSE to my MANY calls & emailsStill not received order as of this date
On July I ordered items and paid for these on Master CardTotal order was $Was not given any indication that items were out of stock at time I ordered and paidReceived of the items on July On July received reply to my many emails and voice messages telling me items would ship Aug
I have not received these items as of today, August I've sent numerous emails and left voice message and Facebook message no response from company On AugI asked for a refund for the items but have not received a refund yet nor a call/email explaining why I have not received the itemsDETAILS: Order number #XXXXXXX paid on Master Card $on July Items not received -#$35, - #$10, - #$35, - #$ I want a refund for all items