[redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] .Slomin’s has reviewed [redacted] ’s account and it appears his complaint has recently been resolved with our customer service supervisor [redacted] .If you should have any questions, please contact me at ###-###-####.Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The [redacted] ’s cancelled their alarm account on When a customer cancels an alarm account, for reason of moving, and has time left on their contract, Slomin’s sends an assignment and assumption letter to the customerThis letter allows the customer to transfer the contract to the new buyer and relieves them of any obligation to the accountSlomin’s never received this document back from the [redacted] ’s When [redacted] called in October, the new homeowner had yet to activate an alarm with Slomin’s and since we did not have the assignment and assumption letter, the new owner was not responsible for the balance on the [redacted] accountSlomin’s understands how [redacted] might have felt that Somnin’s was double dipping but the representative that she spoke to was not at liberty to discuss the security of another customer’s home with herSlomin’s takes our responsibilities to our customers or prospective customers very seriously and speaking to a caller other than the account holder is against company policy In the weeks since [redacted] ’s call, Slomin’s has been able to sign the new customer and has subsequently credited the charges on the [redacted] accountWithout the assignment and assumption document, Slomin’s is only required to credit $of the $balance but in the interest of good customer relations, the $has been credited If you should have any questions, please contact us at ###-###-#### Sincerely, Eric S [redacted] Customer Service Manager Slomin’s IncTell us why here
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] MrJose N [redacted] purchased an Oil Heating Service Plan with Slomin’s in February Slomin’s service plan provides coverage for parts and labor on repair and replacements of applicable equipment for the purposes of heating(See Service Plan for parts covered attached) The boiler inspection that MrN [redacted] is requesting that Slomin’s perform is not a part of the scope of services Slomin’s provides Slomin’s is able and willing to provide written documentation of the heating system cheand cleaning performed at MrN [redacted] home on If that is not sufficient, MrNarvaez’s should contact a certified house inspector or engineer who perform these types of duties for the purpose of home sales If you should have any questions, please contact us at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I wasn't treated professionally when I called the very first time, alarm goiing off, children in the house running around, dogs scared and shaking I had never been talked to that way in my life, certainly not by anyone I do business with and pay to do business with I appreciate the credit for one month However, when my contract is done, and no possibility of canceling and being charged fees for cancelling, I will never use Slomins again I need to use a company that is more flexible and can make their scheduling more conducive to their customers And the reason why I had to keep rescheduling is becuase I work full time And had to take an early day/vacation time to meet Slomin's at my home I have a job, so therefore my personal events and schedule depend on my work Sincerely, [redacted] ***
December **, [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** As requested by [redacted] on 122015, his account was cancelled without any obligation An email was sent to [redacted] to confirm his request If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All of Slomin's comments of response are FabricationsThe conversation with the sales rep named Sean went as followedHe admitted Slomin's had record of my phone call to disconnect on January [redacted] and that they had also received my disconnection letter coming from my new [redacted] ***.My service was legitimately cancelled by my personal phone call and a letter from my new providerI as well have a copy of the cancellation letter.technically Slomin's stepping foot on my property without my permission after my contract with them was cancelled is considered trespassingMy contract was cancelled, I did not request a delivery, if this matter is not resolved in the manner I see fit I will move forward with legal representationCan any auto manufacturer drop off a brand new car in your driveway and force you to take ownership therefore forcing you to pay for a brand new vehicle without your knowledge or consent? How about [redacted] opens your front door and installed a new washing machine comma can they then horse ownership upon you and force you to pay for the new machine with its install services? How about [redacted] ***Can they also walk in my home install a new TV and force me to pay for that TV without my consent or acknowledgement? I canceled my service, I did not request the oil delivery, I am not paying for it.Upon upon completing this form I'm taking this to the next level and asking the public on social media what their opinion of this subject matter isAs well I will be contacting [redacted] news, I've used him before when I volunteered my services during Hurricane Sandy to help families in needBit of a local celebrity In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
August **, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused However as shown on the agreement attached, [redacted] opted to have the alarm maintenance plan added to his account On 82015, [redacted] spoke with Slomin’s customer service manager Eric and to resolve their issue he agreed to refund three quarters of the alarm maintenance plan that was paid in the amount of $ If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortunately these are lies - we were never called to be rescheduled records would show that we were told no luck until the next morningI was agitated and couldn't believe they would do this to us after missing ONE call minutes later (originally being told someone would come hours later therefore we never expected a phone call that quick NOR where we reminded of this policy within our initial callSo we missed it and was told "no luck no one is coming tonight because you didn't answer the call; your appointment is now canceledOur appointment was for late night so we asked if someone could still come - "nope not till the next morning" and we were NEVER offered the option of a text messageAnother option I didn't have was for them to call again if someone didn't answer the first callIf we had of course we would use that to avoid a cancelationOnly when I called back one more time (totaling times) the woman on the phone told me about the text message and still said we will see you sometime in the next day*Out of no where after falling asleep bundling up; my husband called to tell me they texted and where on the way after midnightOf course that made us happy but to go through all of this and feel like this policy is unfair and rude especially hearing The customer service rep laugh and thought nothing of my distraught attitude and anger I had feltThe policy should be known from the beginning no matter how many times someone calls to be reminded of the strict rules of this companyMaybe training properly of the reps will avoid any customer being told they will be left in the cold till "the next morning" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In addition to committing fraud, they are now trying to threaten legal action We were NEVER notified of a delivery schedule and since we were all in agreement that the oil would not be delivered before October, I was not concerned that they would try to pull a fast one by going against everything we discussed before I signed their "Guaranteed Fixed Heating Oil PRICING" agreement Again, our agreement was delivery to begin in October, and no more than gallons to be delivered at any one time, because more than gallons is not affordable for me Since the contract states oil would not be delivered before March **, 2015, "unless specifically requested by Customer," I signed the agreement since October is after March **, and I made a specific request, which should have been respected since all parties were in agreement I hope you do not allow Slomins to get away with their sneaky sales tactics to get innocent customers to sign up for "automatic delivery" without a start date or amount of gallons being disclosed with no notice or concern for the customeragainst the customers' wishes, and without the customers' knowledge Every household has their individual needs, and when they are communicated to the sales department, and the sales department is in agreement, they should be honored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] met with Slomin’s sales representative Jeffrey G [redacted] on regarding possibly establishing an account for oil delivery service Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter, however in the end [redacted] did sign an agreement with Slomin’s Due to the perplexity of the situation, Slomin’s offered to settle [redacted] ’s account for just the deliveries made on 112016, and totaling $ The early termination fee of $as indicated in the fixed heating oil pricing agreement would be removed in an attempt to settle the matter amicably Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s does apologize for any inconvenience [redacted] Unfortunately her account has been closed and assigned to our attorney for further collection action If you should have any questions, please contact [redacted] at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I [redacted] am very disappointed and saddened to hear the SLOMINS does not stand by the customersI was approached by the Slomins ice cream truck by THEIR sales repwho repeatedly guaranteed me and my neighbor that there would be a service contract with oil tank coverage along with my oil contractThis obviously was a lie to boost his salesIt's a shame that working class citizens trying to pay bills on Long Island has to deal with people and companies like this as well! Companies like this do not care about the customer they only care about their money and how much they can take advantage of the customer! There was an assistant in his ice cream truck that also heard what was going on with the contracts, so there is a witnesses to as to what he did say! I will never ever use SLOMINS for any service whatsoever! They're a very deceiving company and I hope the working class people do the same! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
October *, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer Christopher Defeo Providing reliable and low cost home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s completed an alarm upgrade at [redacted] ***’s home on 9/18/after he contacted our office on 9/05/with an interest in getting new alarm equipment As [redacted] mentions in his complaint he received a new LCD touchscreen keypad which also operates as the alarm panel, a smoke detector, remote keypad access and a takeover switch The new system that [redacted] now has is a wireless system made by a different manufacturer and some components from the previous system are not compatible Because [redacted] secured doors and motion detectors were all hardwired, the takeover switch installed allowed these items to be incorporated into the new system The new touchscreen keypad that was installed which also acts as the main panel for the alarm as mentioned above is a completely different make a model from [redacted] ***’s prior keypads In lieu of the additional keypads, the remote keypad access that [redacted] now has with this new system, allows him and other authorized users to control the alarm system remotely just as the keypad does from any registered devices such as cell phone, lab top/notebook, tablet or desktop computer with proper username and passwordSlomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention [redacted] stated in his complaint that he was offered to have two new keypads installed at a discounted price Slomin’s did offer to reduce the installation price from $for each keypad to $for each keypad saving him $in an attempt to resolve his issue which [redacted] declined As a consumer courtesy Slomin’s is willing to give and additional discount for the cost of the keypads to $each for a savings of $for two keypads Slomin’s does apologize for any inconvenience [redacted] feels we may have caused but unfortunately we are unable to perform the additional keypad(s) installation at no chargeIf you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed with Slomin’s on for automatic oil delivery at a fixed rate of $for one year or up to approximately gallons [redacted] also purchased Slomin’s Econo Pak Service Plan for $plus applicable sales tax The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed(See Econo Pak Service Plan attached) The Econo Pak service plan also gives our customers the option to receive a routine heating system check- up if requested If a customer contacts our office to arrange for a heating system cheappointment, we try to be as accommodating as possible There is a stipulation under the system cheterms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating seasonWith that being said, Slomin’s still has to cap the number of routine appointments that are scheduled per day to ensure availability for same day emergency HVAC service calls that may come in day to day This is especially necessary during the heating season when our service department is on strict health emergency services only during extremely cold temperaturesBecause of the uncertainty that each day can hold for our service department, Slomin’s also provides our customers with the option of being put on our “Stand-by” list to try and accommodate their request for sooner dates When a customer is placed on Stathey can be given notice as short as a few hours or as much as a few weeks Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s has moved [redacted] heating system cheappointment to We have also placed his account on our stand by list If [redacted] should decide to cancel his Econo Pak Service Plan Coverage he may do so and receive a full refund for $if done by 102016, thereafter will only be entitled to a prorated credit If you should have any questions, please contact me at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused [redacted] contacted our office several times to discuss fixed heating oil prices but he did not request to cancel his account On [redacted] contacted our office at approximately 9:AM to request his account be cancelled Slomin’s already made an automatic scheduled delivery to [redacted] ’s home at approximately 7:AM [redacted] ’s account was cancelled as he requested but he was unhappy that we delivered to his home As a customer courtesy, Slomin’s offered to reduce the cost of the delivery to $ Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations In attempt to maintain good customer relations, Slomin’s willing to settle [redacted] delivery received on for $per gallon Upon receipt of payment in the amount of $by 12017, Slomin’s will remove the remaining balance for the delivery If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] On the morning 52016, Slomin’s customer service center was contacted by [redacted] with interest in our security system services The same day she met and signed with Slomin’s consultant Antonio, to receive Slomin’s free security system installation package In return the [redacted] agreed to use Slomin’s monitoring services for a period of five years as stated in the agreement(See installation agreement attached) The [redacted] also purchased a package for $which included an additional standard indoor camera, wireless access point, one keyfob (wireless remote), five year service plan, remote keypad access, text notifications, remote camera viewing and camera video clip service With the purchase of this package their monthly monitoring cost for these combined services was discounted from $per month to $per month The camera’s video clip service the [redacted] mention in their complaint does not trigger the alarm system As the [redacted] agreement states: The clips are (10) seconds in length and occur once every sixty seconds and stored for a period of daysThese clips are only accessed when a customer logs into their registered account thru the Slomin’s “MY SHIELD” application and nowhere else There is no alert sent whenever a new clip is generated, it is viewed whenever a customer chooses to view them Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s interventionWe apologize for any inconvenience the [redacted] feel we may have caused but we cannot remove the alarm system that has already been installed The system appears to be working as it should and the [redacted] have been using the alarm on a regular basis since installed on (See attached signal log) If you should have any questions, please contact us at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.To whom it May Concern,Thank you for your time and effort!I was very pleased with the result !The compensation was what we were Seeking.I just hope that Slomins also resolvesThe issue of the Electrical Certificate!It is very important because I would Need it to sell the house one day!Again, thank you!Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since *** Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s sales consultant [redacted] met with [redacted] on regarding possibly establishing an account for oil delivery service Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter However, in the end [redacted] did sign an agreement with Slomin’s for automatic oil delivery to receive our guaranteed fixed heating oil of $ (See agreement attached) [redacted] mentioned in her complaint that she is able to get oil $less than her current guaranteed fixed heating oil price which we believed prompted their complaint Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your office attentionIn an attempt to maintain good customer relations, upon receipt of payment for delivery made on in the amount of $227.43, Slomin’s will waive the $early termination fee on [redacted] ’s agreement If you should have any questions, please contact me at ###-###-#### Sincerely, [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused On 42017, Slomin’s visited [redacted] home and rendered service to her security system as requested If you should have any questions, please contact me at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has emailed and mailed [redacted] the necessary agreements for the installation of our Medical Alert monitoring receiver with two pendants On we received the completed medical alert installation agreement but we did not receive the monitoring agreement I attempted to contact [redacted] by phone and by email to [redacted] to inform of the need to return the medical alert monitoring agreement but to no availUpon receipt of the signed medical alert monitoring agreement, Slomin’s will provide [redacted] with our first available installation date If you should have any questions, please contact me at ###-###-#### Sincerely, [redacted] Customer Service Supervisor Slomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] .Slomin’s has reviewed [redacted] ’s account and it appears his complaint has recently been resolved with our customer service supervisor [redacted] .If you should have any questions, please contact me at ###-###-####.Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The [redacted] ’s cancelled their alarm account on When a customer cancels an alarm account, for reason of moving, and has time left on their contract, Slomin’s sends an assignment and assumption letter to the customerThis letter allows the customer to transfer the contract to the new buyer and relieves them of any obligation to the accountSlomin’s never received this document back from the [redacted] ’s When [redacted] called in October, the new homeowner had yet to activate an alarm with Slomin’s and since we did not have the assignment and assumption letter, the new owner was not responsible for the balance on the [redacted] accountSlomin’s understands how [redacted] might have felt that Somnin’s was double dipping but the representative that she spoke to was not at liberty to discuss the security of another customer’s home with herSlomin’s takes our responsibilities to our customers or prospective customers very seriously and speaking to a caller other than the account holder is against company policy In the weeks since [redacted] ’s call, Slomin’s has been able to sign the new customer and has subsequently credited the charges on the [redacted] accountWithout the assignment and assumption document, Slomin’s is only required to credit $of the $balance but in the interest of good customer relations, the $has been credited If you should have any questions, please contact us at ###-###-#### Sincerely, Eric S [redacted] Customer Service Manager Slomin’s IncTell us why here
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] MrJose N [redacted] purchased an Oil Heating Service Plan with Slomin’s in February Slomin’s service plan provides coverage for parts and labor on repair and replacements of applicable equipment for the purposes of heating(See Service Plan for parts covered attached) The boiler inspection that MrN [redacted] is requesting that Slomin’s perform is not a part of the scope of services Slomin’s provides Slomin’s is able and willing to provide written documentation of the heating system cheand cleaning performed at MrN [redacted] home on If that is not sufficient, MrNarvaez’s should contact a certified house inspector or engineer who perform these types of duties for the purpose of home sales If you should have any questions, please contact us at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I wasn't treated professionally when I called the very first time, alarm goiing off, children in the house running around, dogs scared and shaking I had never been talked to that way in my life, certainly not by anyone I do business with and pay to do business with I appreciate the credit for one month However, when my contract is done, and no possibility of canceling and being charged fees for cancelling, I will never use Slomins again I need to use a company that is more flexible and can make their scheduling more conducive to their customers And the reason why I had to keep rescheduling is becuase I work full time And had to take an early day/vacation time to meet Slomin's at my home I have a job, so therefore my personal events and schedule depend on my work Sincerely, [redacted] ***
December **, [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** As requested by [redacted] on 122015, his account was cancelled without any obligation An email was sent to [redacted] to confirm his request If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All of Slomin's comments of response are FabricationsThe conversation with the sales rep named Sean went as followedHe admitted Slomin's had record of my phone call to disconnect on January [redacted] and that they had also received my disconnection letter coming from my new [redacted] ***.My service was legitimately cancelled by my personal phone call and a letter from my new providerI as well have a copy of the cancellation letter.technically Slomin's stepping foot on my property without my permission after my contract with them was cancelled is considered trespassingMy contract was cancelled, I did not request a delivery, if this matter is not resolved in the manner I see fit I will move forward with legal representationCan any auto manufacturer drop off a brand new car in your driveway and force you to take ownership therefore forcing you to pay for a brand new vehicle without your knowledge or consent? How about [redacted] opens your front door and installed a new washing machine comma can they then horse ownership upon you and force you to pay for the new machine with its install services? How about [redacted] ***Can they also walk in my home install a new TV and force me to pay for that TV without my consent or acknowledgement? I canceled my service, I did not request the oil delivery, I am not paying for it.Upon upon completing this form I'm taking this to the next level and asking the public on social media what their opinion of this subject matter isAs well I will be contacting [redacted] news, I've used him before when I volunteered my services during Hurricane Sandy to help families in needBit of a local celebrity In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
August **, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused However as shown on the agreement attached, [redacted] opted to have the alarm maintenance plan added to his account On 82015, [redacted] spoke with Slomin’s customer service manager Eric and to resolve their issue he agreed to refund three quarters of the alarm maintenance plan that was paid in the amount of $ If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortunately these are lies - we were never called to be rescheduled records would show that we were told no luck until the next morningI was agitated and couldn't believe they would do this to us after missing ONE call minutes later (originally being told someone would come hours later therefore we never expected a phone call that quick NOR where we reminded of this policy within our initial callSo we missed it and was told "no luck no one is coming tonight because you didn't answer the call; your appointment is now canceledOur appointment was for late night so we asked if someone could still come - "nope not till the next morning" and we were NEVER offered the option of a text messageAnother option I didn't have was for them to call again if someone didn't answer the first callIf we had of course we would use that to avoid a cancelationOnly when I called back one more time (totaling times) the woman on the phone told me about the text message and still said we will see you sometime in the next day*Out of no where after falling asleep bundling up; my husband called to tell me they texted and where on the way after midnightOf course that made us happy but to go through all of this and feel like this policy is unfair and rude especially hearing The customer service rep laugh and thought nothing of my distraught attitude and anger I had feltThe policy should be known from the beginning no matter how many times someone calls to be reminded of the strict rules of this companyMaybe training properly of the reps will avoid any customer being told they will be left in the cold till "the next morning" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In addition to committing fraud, they are now trying to threaten legal action We were NEVER notified of a delivery schedule and since we were all in agreement that the oil would not be delivered before October, I was not concerned that they would try to pull a fast one by going against everything we discussed before I signed their "Guaranteed Fixed Heating Oil PRICING" agreement Again, our agreement was delivery to begin in October, and no more than gallons to be delivered at any one time, because more than gallons is not affordable for me Since the contract states oil would not be delivered before March **, 2015, "unless specifically requested by Customer," I signed the agreement since October is after March **, and I made a specific request, which should have been respected since all parties were in agreement I hope you do not allow Slomins to get away with their sneaky sales tactics to get innocent customers to sign up for "automatic delivery" without a start date or amount of gallons being disclosed with no notice or concern for the customeragainst the customers' wishes, and without the customers' knowledge Every household has their individual needs, and when they are communicated to the sales department, and the sales department is in agreement, they should be honored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] met with Slomin’s sales representative Jeffrey G [redacted] on regarding possibly establishing an account for oil delivery service Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter, however in the end [redacted] did sign an agreement with Slomin’s Due to the perplexity of the situation, Slomin’s offered to settle [redacted] ’s account for just the deliveries made on 112016, and totaling $ The early termination fee of $as indicated in the fixed heating oil pricing agreement would be removed in an attempt to settle the matter amicably Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s does apologize for any inconvenience [redacted] Unfortunately her account has been closed and assigned to our attorney for further collection action If you should have any questions, please contact [redacted] at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I [redacted] am very disappointed and saddened to hear the SLOMINS does not stand by the customersI was approached by the Slomins ice cream truck by THEIR sales repwho repeatedly guaranteed me and my neighbor that there would be a service contract with oil tank coverage along with my oil contractThis obviously was a lie to boost his salesIt's a shame that working class citizens trying to pay bills on Long Island has to deal with people and companies like this as well! Companies like this do not care about the customer they only care about their money and how much they can take advantage of the customer! There was an assistant in his ice cream truck that also heard what was going on with the contracts, so there is a witnesses to as to what he did say! I will never ever use SLOMINS for any service whatsoever! They're a very deceiving company and I hope the working class people do the same! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
October *, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer Christopher Defeo Providing reliable and low cost home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s completed an alarm upgrade at [redacted] ***’s home on 9/18/after he contacted our office on 9/05/with an interest in getting new alarm equipment As [redacted] mentions in his complaint he received a new LCD touchscreen keypad which also operates as the alarm panel, a smoke detector, remote keypad access and a takeover switch The new system that [redacted] now has is a wireless system made by a different manufacturer and some components from the previous system are not compatible Because [redacted] secured doors and motion detectors were all hardwired, the takeover switch installed allowed these items to be incorporated into the new system The new touchscreen keypad that was installed which also acts as the main panel for the alarm as mentioned above is a completely different make a model from [redacted] ***’s prior keypads In lieu of the additional keypads, the remote keypad access that [redacted] now has with this new system, allows him and other authorized users to control the alarm system remotely just as the keypad does from any registered devices such as cell phone, lab top/notebook, tablet or desktop computer with proper username and passwordSlomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention [redacted] stated in his complaint that he was offered to have two new keypads installed at a discounted price Slomin’s did offer to reduce the installation price from $for each keypad to $for each keypad saving him $in an attempt to resolve his issue which [redacted] declined As a consumer courtesy Slomin’s is willing to give and additional discount for the cost of the keypads to $each for a savings of $for two keypads Slomin’s does apologize for any inconvenience [redacted] feels we may have caused but unfortunately we are unable to perform the additional keypad(s) installation at no chargeIf you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed with Slomin’s on for automatic oil delivery at a fixed rate of $for one year or up to approximately gallons [redacted] also purchased Slomin’s Econo Pak Service Plan for $plus applicable sales tax The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed(See Econo Pak Service Plan attached) The Econo Pak service plan also gives our customers the option to receive a routine heating system check- up if requested If a customer contacts our office to arrange for a heating system cheappointment, we try to be as accommodating as possible There is a stipulation under the system cheterms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating seasonWith that being said, Slomin’s still has to cap the number of routine appointments that are scheduled per day to ensure availability for same day emergency HVAC service calls that may come in day to day This is especially necessary during the heating season when our service department is on strict health emergency services only during extremely cold temperaturesBecause of the uncertainty that each day can hold for our service department, Slomin’s also provides our customers with the option of being put on our “Stand-by” list to try and accommodate their request for sooner dates When a customer is placed on Stathey can be given notice as short as a few hours or as much as a few weeks Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s has moved [redacted] heating system cheappointment to We have also placed his account on our stand by list If [redacted] should decide to cancel his Econo Pak Service Plan Coverage he may do so and receive a full refund for $if done by 102016, thereafter will only be entitled to a prorated credit If you should have any questions, please contact me at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused [redacted] contacted our office several times to discuss fixed heating oil prices but he did not request to cancel his account On [redacted] contacted our office at approximately 9:AM to request his account be cancelled Slomin’s already made an automatic scheduled delivery to [redacted] ’s home at approximately 7:AM [redacted] ’s account was cancelled as he requested but he was unhappy that we delivered to his home As a customer courtesy, Slomin’s offered to reduce the cost of the delivery to $ Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations In attempt to maintain good customer relations, Slomin’s willing to settle [redacted] delivery received on for $per gallon Upon receipt of payment in the amount of $by 12017, Slomin’s will remove the remaining balance for the delivery If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] On the morning 52016, Slomin’s customer service center was contacted by [redacted] with interest in our security system services The same day she met and signed with Slomin’s consultant Antonio, to receive Slomin’s free security system installation package In return the [redacted] agreed to use Slomin’s monitoring services for a period of five years as stated in the agreement(See installation agreement attached) The [redacted] also purchased a package for $which included an additional standard indoor camera, wireless access point, one keyfob (wireless remote), five year service plan, remote keypad access, text notifications, remote camera viewing and camera video clip service With the purchase of this package their monthly monitoring cost for these combined services was discounted from $per month to $per month The camera’s video clip service the [redacted] mention in their complaint does not trigger the alarm system As the [redacted] agreement states: The clips are (10) seconds in length and occur once every sixty seconds and stored for a period of daysThese clips are only accessed when a customer logs into their registered account thru the Slomin’s “MY SHIELD” application and nowhere else There is no alert sent whenever a new clip is generated, it is viewed whenever a customer chooses to view them Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s interventionWe apologize for any inconvenience the [redacted] feel we may have caused but we cannot remove the alarm system that has already been installed The system appears to be working as it should and the [redacted] have been using the alarm on a regular basis since installed on (See attached signal log) If you should have any questions, please contact us at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.To whom it May Concern,Thank you for your time and effort!I was very pleased with the result !The compensation was what we were Seeking.I just hope that Slomins also resolvesThe issue of the Electrical Certificate!It is very important because I would Need it to sell the house one day!Again, thank you!Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since *** Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Slomin’s sales consultant [redacted] met with [redacted] on regarding possibly establishing an account for oil delivery service Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter However, in the end [redacted] did sign an agreement with Slomin’s for automatic oil delivery to receive our guaranteed fixed heating oil of $ (See agreement attached) [redacted] mentioned in her complaint that she is able to get oil $less than her current guaranteed fixed heating oil price which we believed prompted their complaint Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your office attentionIn an attempt to maintain good customer relations, upon receipt of payment for delivery made on in the amount of $227.43, Slomin’s will waive the $early termination fee on [redacted] ’s agreement If you should have any questions, please contact me at ###-###-#### Sincerely, [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused On 42017, Slomin’s visited [redacted] home and rendered service to her security system as requested If you should have any questions, please contact me at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has emailed and mailed [redacted] the necessary agreements for the installation of our Medical Alert monitoring receiver with two pendants On we received the completed medical alert installation agreement but we did not receive the monitoring agreement I attempted to contact [redacted] by phone and by email to [redacted] to inform of the need to return the medical alert monitoring agreement but to no availUpon receipt of the signed medical alert monitoring agreement, Slomin’s will provide [redacted] with our first available installation date If you should have any questions, please contact me at ###-###-#### Sincerely, [redacted] Customer Service Supervisor Slomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***