[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her [redacted] has been a customer of Slomin’s since July The evening of 22017, [redacted] contacted our office to discontinue her services with Slomin’s The morning of Slomin’s cancelled her account Because [redacted] ***’s contract was not due to expire until her account was billed an early termination fee of $ Slomin’s realizes this was only ten days shy of her cancellation date and the charge was removed Slomin’s also removed the annual service plan renewal charge of $billed on (See ledger attached) Slomin's has always cooperated with the Revdex.com in resolving matters that come to your attention However, Slomin's does not believe it has conducted itself in any manner that would warrant your office intervention As mentioned above, [redacted] ***’s account was cancelled as she requested Slomin’s has removed the $early termination fee and $service contract charges from her account With regards to [redacted] ***’s online account access, once her account became cancelled this also ended her online access This was not done with any malicious intent as the online account access is a service available only to active accounts Unfortunately Slomin’s cannot remove the $cost for [redacted] Econo Pak Service plan billed on Once again Slomin’s does apologize for any inconvenience [redacted] feels we may have caused The balance for [redacted] ***’s delivery made on for $remains due If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] To settle [redacted] ’s account, Slomin’s will adjust the delivery made to his home on at $per gallon If payment of $is received by 102016, Slomin’s will credit the remaining balance of the delivery If you should have any questions, please contact me at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.A Slomins customer service representative contacted me and set an appointment for a service technician in October Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business and also affirm that a Slomin's representative verbally agreed to settle for $since services would be resumed by the new ownersTherefore, in reference to complaint ID [redacted] , I find that the resolution satisfactory Sincerely, [redacted]
[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] . [redacted] account has been settled with Slomin’s as of 62016. (See billing ledger attached. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc.
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] has spoken to Slomin’s customer service supervisor Gary on and his complaint has been resolved If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: From from the beginning we were under the impression that it was a month-to-month contractAfter meeting with Antonio he hands me his tablet and tells me to sign hereAfter I signed he pulled out a little machine and printed out the contractAt that time I had already signed and wasn't able to read anything prior to my signatureWe had told him in the beginning that we were moving in several months and that he agreed that this was a good month to month solutionwe only have the system for the camerasWe already have a security system through Xfinity and have had them for years the only purpose for Slomin's was the cameras and they they do not function as the sloman representative said they wouldWhich we were under the impression that when somebody came to the doorIt would let us know you have to constantly be on or your service to even be able to get on to look at the camerasI have hundreds and hundreds of videos clips of every time the wind blowsThe to the overall camera functions don't workI had called them the day of installationLetting them know I was unhappy they told me they would have a supervisor call me backA week later they call me at o'clock in the afternoonI called them back and they tell me that they close at it was 3:I had paid for installation and months in advance for serviceI'm not asking for muchI just don't like your service and don't care to use it anymoreI'm only weeks inKeep the money just cancel my contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: Although I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the statement made on their behalf doesn't appear to give information referencing all of the dialogue which would outline my continued efforts to have this matter resolvedThe suggested resolution is satisfactory to me and I anticipate that this matter will be resolved soon Sincerely, [redacted] ***
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The [redacted] account has been referred to our attorney and any future communication with [redacted] will be handled by our attorney’s office If you should have any questions, please contact us at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Manager Slomin’s IncTell us why here
[redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] ***.Slomin’s has reviewed [redacted] account in depth As [redacted] has been informed in the past, it has been confirmed the in question was made to his home The meters on our oil trucks are all regularly inspected by the department of weights and measures and cannot be manipulated Slomin’s shares [redacted] ***’s concern for the high oil use which is why our field supervisor visited his home multiple times Slomin’s does apologize for any inconvenience we may have caused [redacted] ***, but we have worked diligently on his account and the cost for the delivery will not be removed If you should have any questions, please contact us at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Being as I have absolutely no confidence in anything Slomin's tells me, I need to be clear that this includes their faulty cameras The word camera appears nowhere in their form letter, nor do they mention anything about removing their useless cameras from my home I need to know in writing what exactly the termination of this contract means to them before I sign anything! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because] We are still unable to alarm our home for fear of the police showing up unnecessarilyThis means our home is unprotected day and nightAs consumers we decided to get the alarm system to secur e our home however we are paying for a service that we are unable to use and that is unfair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomins’s does apologize for any inconvenience *** [redacted] feels we may have caused Slomin’s has had contact with [redacted] several times since early August regarding her move As reported by [redacted] her closing date was pushed back several times On [redacted] ’s discussed cancellation options available to her and her account was closed due to her moving as requested If should have any questions please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
November **, [redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***[redacted] signed with Slomin’s on to take over his existing home security system Slomin’s performed the takeover at no cost to [redacted] and in return he agreed to use Slomin’s monitoring services for a period of five years (See agreement attached) In addition to the free takeover, [redacted] purchased a new smoke detector for $and a keyfob (wireless remote) for $ Slomin’s completed the installation at [redacted] home on Since that time Slomin’s has visited [redacted] ***’ home five times The first visit was on to check and instruct on the proper use of their new keypads The second visit to [redacted] home was to repair a battery issue Slomin’s third trip to the [redacted] home was on to install a second keyfob that Slomin’s management agreed to do at no cost That appointment was cancelled upon our technician’s arrival and a fourth appointment was made for The last service Slomin’s rendered at the [redacted] home was on which was also to check a battery issueOn 112015, [redacted] contacted our customer service department because he was unhappy that one of his doors was not armed at time of install As previously mentioned, Slomin’s performed the necessary work to take over [redacted] ***’ existing alarm system almost a year earlier that included two doors and five motion detectorsDuring Slomin’s previous visits to the [redacted] home there was no mention of the need to arm additional doors As a consumer courtesy, Slomin’s customer service representative [redacted] offered to arm one additional door for [redacted] at no cost to him but he was advised that the past due balance on his account needed to be paid first [redacted] followed with our office after making a payment on During [redacted] ***’ conversation with Slomin’s customer service representative Stephen he was now looking to have a total of four additional doors armed in his home Mr [redacted] was advised that there was a cost of $for each door to be armed but Slomin’s was still willing to arm one door at no cost [redacted] was unhappy because he was advised we could not arm all four doors at no cost Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention Since [redacted] ***’ installation in November 2014, Slomin’s has extended the courtesy of giving him an additional keyfob for free and the offer to arm one additional door at no cost Unfortunately as already advised to [redacted] ***, Slomin’s cannot arm the remaining doors at no cost If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O [redacted] Customer Service SupervisorSlomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Prior to receiving [redacted] ’s complaint he and I spoke at length regarding his account As explained to [redacted] , I can neither confirm nor deny what may have been discussed with our sales consultant; however an agreement for oil delivery was signed In an attempt to maintain customer relations I agreed to discontinue the oil delivery services and remove the obligation attached to the oil delivery agreement(Please see the attached) I also offered up to ninety days to pay off gallon delivery totaling $as an extended consumer courtesy Slomin’s does apologize for any inconvenience [redacted] feels we may have caused Since our conversation on 82017, [redacted] ’s account has been closedTo date [redacted] has paid $towards the delivery leaving a remaining balance due of $ As [redacted] was already made aware, there was no fee billed to cancel his account(See ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] As written in our previous response, Slomin’s position does remain the same If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Providing reliable and low cost home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations [redacted] contacted Slomin’s on to notify our office that she would be moving from the home where we installed the alarm system At the time of cancellation, [redacted] had fifty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $(See five year monitoring agreement attached) When one of our customers informs us that they are moving with fifty nine months remaining on their agreement, there are several options that are available to them: Transfer the balance of the contract to the new homeowner which would relieve them of any obligation An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $ If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no costIf none of the options mentioned above apply, the customer is responsible for the full termination fee of $for the remaining fifty nine months Slomin’s has reviewed [redacted] ’s account further to determine the best resolve to her complaint After review of [redacted] ’s former and new account with Slomin’s, we have decided to waive the settlement charge of $given, however there will be no money refunded from her former account Although Slomin’s invested time and the necessary equipment at no cost to [redacted] for both homes, this decision is based on the fact that each home did have existing items installed that were able to be used with our system If you should have any additional questions, concerning this matter please contact us at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s in February to receive our free security system installation package for his home In return, [redacted] agreed to us Slomin’s monitoring services for a period of five years Currently [redacted] has a remaining obligation of twenty five months(See agreement attached) On [redacted] contacted Slomin’s customer service center to inform us of the renovation he was having done to his home At that time [redacted] had thirty months remaining on his monitoring agreement [redacted] was informed that we were unable to suspend his contract however we offered to put his account on a “special handling” status for up to three months [redacted] was also advised to contact us when he work was completed so that we can inspect for necessary repairs [redacted] contacted our office on and we arranged for an inspection to be performed on During the inspection our technician found the alarm system damaged and wires cutHe determined the ***’s needed an entirely new wireless alarm system installed Upon review of Slomin’s technician inspection report, Slomin’s retention specialist Stephen quoted [redacted] $to install a new wireless system The new system was to include a new panel & keypad; arming of three doors; arming one window; installing one motion detector Slomin’s would not have been not able to provide [redacted] with a repair quote at the time he informed our office of his intended renovation There would have been no way for Slomin’s to assume the anticipated repairs and /or replacement of equipment that would be necessary until the renovations were completed Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention Slomin’s does apologize for any inconvenience [redacted] feels we may have caused Unfortunately Slomin’s cannot cover the cost to reinstall the ***’s security systemSlomin’s would like to perform the installation for [redacted] and we are willing to work with him by possibly creating a reasonable payment arrangement for the $cost Slomin’s can offer a payment arrangement of: 25% deposit $paid prior to installation; remaining balance $to be paid over five equal monthly payments of $ The first payment of $would be due thirty days after the installation is completed If [redacted] would like to take advantage of this arrangement, we ask that he contact customer service at his earliest convenience If you should have any questions, please contact me at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her [redacted] has been a customer of Slomin’s since July The evening of 22017, [redacted] contacted our office to discontinue her services with Slomin’s The morning of Slomin’s cancelled her account Because [redacted] ***’s contract was not due to expire until her account was billed an early termination fee of $ Slomin’s realizes this was only ten days shy of her cancellation date and the charge was removed Slomin’s also removed the annual service plan renewal charge of $billed on (See ledger attached) Slomin's has always cooperated with the Revdex.com in resolving matters that come to your attention However, Slomin's does not believe it has conducted itself in any manner that would warrant your office intervention As mentioned above, [redacted] ***’s account was cancelled as she requested Slomin’s has removed the $early termination fee and $service contract charges from her account With regards to [redacted] ***’s online account access, once her account became cancelled this also ended her online access This was not done with any malicious intent as the online account access is a service available only to active accounts Unfortunately Slomin’s cannot remove the $cost for [redacted] Econo Pak Service plan billed on Once again Slomin’s does apologize for any inconvenience [redacted] feels we may have caused The balance for [redacted] ***’s delivery made on for $remains due If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] To settle [redacted] ’s account, Slomin’s will adjust the delivery made to his home on at $per gallon If payment of $is received by 102016, Slomin’s will credit the remaining balance of the delivery If you should have any questions, please contact me at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.A Slomins customer service representative contacted me and set an appointment for a service technician in October Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business and also affirm that a Slomin's representative verbally agreed to settle for $since services would be resumed by the new ownersTherefore, in reference to complaint ID [redacted] , I find that the resolution satisfactory Sincerely, [redacted]
[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] . [redacted] account has been settled with Slomin’s as of 62016. (See billing ledger attached. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc.
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] has spoken to Slomin’s customer service supervisor Gary on and his complaint has been resolved If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: From from the beginning we were under the impression that it was a month-to-month contractAfter meeting with Antonio he hands me his tablet and tells me to sign hereAfter I signed he pulled out a little machine and printed out the contractAt that time I had already signed and wasn't able to read anything prior to my signatureWe had told him in the beginning that we were moving in several months and that he agreed that this was a good month to month solutionwe only have the system for the camerasWe already have a security system through Xfinity and have had them for years the only purpose for Slomin's was the cameras and they they do not function as the sloman representative said they wouldWhich we were under the impression that when somebody came to the doorIt would let us know you have to constantly be on or your service to even be able to get on to look at the camerasI have hundreds and hundreds of videos clips of every time the wind blowsThe to the overall camera functions don't workI had called them the day of installationLetting them know I was unhappy they told me they would have a supervisor call me backA week later they call me at o'clock in the afternoonI called them back and they tell me that they close at it was 3:I had paid for installation and months in advance for serviceI'm not asking for muchI just don't like your service and don't care to use it anymoreI'm only weeks inKeep the money just cancel my contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: Although I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the statement made on their behalf doesn't appear to give information referencing all of the dialogue which would outline my continued efforts to have this matter resolvedThe suggested resolution is satisfactory to me and I anticipate that this matter will be resolved soon Sincerely, [redacted] ***
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The [redacted] account has been referred to our attorney and any future communication with [redacted] will be handled by our attorney’s office If you should have any questions, please contact us at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Manager Slomin’s IncTell us why here
[redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] ***.Slomin’s has reviewed [redacted] account in depth As [redacted] has been informed in the past, it has been confirmed the in question was made to his home The meters on our oil trucks are all regularly inspected by the department of weights and measures and cannot be manipulated Slomin’s shares [redacted] ***’s concern for the high oil use which is why our field supervisor visited his home multiple times Slomin’s does apologize for any inconvenience we may have caused [redacted] ***, but we have worked diligently on his account and the cost for the delivery will not be removed If you should have any questions, please contact us at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Being as I have absolutely no confidence in anything Slomin's tells me, I need to be clear that this includes their faulty cameras The word camera appears nowhere in their form letter, nor do they mention anything about removing their useless cameras from my home I need to know in writing what exactly the termination of this contract means to them before I sign anything! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because] We are still unable to alarm our home for fear of the police showing up unnecessarilyThis means our home is unprotected day and nightAs consumers we decided to get the alarm system to secur e our home however we are paying for a service that we are unable to use and that is unfair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomins’s does apologize for any inconvenience *** [redacted] feels we may have caused Slomin’s has had contact with [redacted] several times since early August regarding her move As reported by [redacted] her closing date was pushed back several times On [redacted] ’s discussed cancellation options available to her and her account was closed due to her moving as requested If should have any questions please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
November **, [redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***[redacted] signed with Slomin’s on to take over his existing home security system Slomin’s performed the takeover at no cost to [redacted] and in return he agreed to use Slomin’s monitoring services for a period of five years (See agreement attached) In addition to the free takeover, [redacted] purchased a new smoke detector for $and a keyfob (wireless remote) for $ Slomin’s completed the installation at [redacted] home on Since that time Slomin’s has visited [redacted] ***’ home five times The first visit was on to check and instruct on the proper use of their new keypads The second visit to [redacted] home was to repair a battery issue Slomin’s third trip to the [redacted] home was on to install a second keyfob that Slomin’s management agreed to do at no cost That appointment was cancelled upon our technician’s arrival and a fourth appointment was made for The last service Slomin’s rendered at the [redacted] home was on which was also to check a battery issueOn 112015, [redacted] contacted our customer service department because he was unhappy that one of his doors was not armed at time of install As previously mentioned, Slomin’s performed the necessary work to take over [redacted] ***’ existing alarm system almost a year earlier that included two doors and five motion detectorsDuring Slomin’s previous visits to the [redacted] home there was no mention of the need to arm additional doors As a consumer courtesy, Slomin’s customer service representative [redacted] offered to arm one additional door for [redacted] at no cost to him but he was advised that the past due balance on his account needed to be paid first [redacted] followed with our office after making a payment on During [redacted] ***’ conversation with Slomin’s customer service representative Stephen he was now looking to have a total of four additional doors armed in his home Mr [redacted] was advised that there was a cost of $for each door to be armed but Slomin’s was still willing to arm one door at no cost [redacted] was unhappy because he was advised we could not arm all four doors at no cost Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention Since [redacted] ***’ installation in November 2014, Slomin’s has extended the courtesy of giving him an additional keyfob for free and the offer to arm one additional door at no cost Unfortunately as already advised to [redacted] ***, Slomin’s cannot arm the remaining doors at no cost If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O [redacted] Customer Service SupervisorSlomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Prior to receiving [redacted] ’s complaint he and I spoke at length regarding his account As explained to [redacted] , I can neither confirm nor deny what may have been discussed with our sales consultant; however an agreement for oil delivery was signed In an attempt to maintain customer relations I agreed to discontinue the oil delivery services and remove the obligation attached to the oil delivery agreement(Please see the attached) I also offered up to ninety days to pay off gallon delivery totaling $as an extended consumer courtesy Slomin’s does apologize for any inconvenience [redacted] feels we may have caused Since our conversation on 82017, [redacted] ’s account has been closedTo date [redacted] has paid $towards the delivery leaving a remaining balance due of $ As [redacted] was already made aware, there was no fee billed to cancel his account(See ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] As written in our previous response, Slomin’s position does remain the same If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Providing reliable and low cost home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations [redacted] contacted Slomin’s on to notify our office that she would be moving from the home where we installed the alarm system At the time of cancellation, [redacted] had fifty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $(See five year monitoring agreement attached) When one of our customers informs us that they are moving with fifty nine months remaining on their agreement, there are several options that are available to them: Transfer the balance of the contract to the new homeowner which would relieve them of any obligation An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $ If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no costIf none of the options mentioned above apply, the customer is responsible for the full termination fee of $for the remaining fifty nine months Slomin’s has reviewed [redacted] ’s account further to determine the best resolve to her complaint After review of [redacted] ’s former and new account with Slomin’s, we have decided to waive the settlement charge of $given, however there will be no money refunded from her former account Although Slomin’s invested time and the necessary equipment at no cost to [redacted] for both homes, this decision is based on the fact that each home did have existing items installed that were able to be used with our system If you should have any additional questions, concerning this matter please contact us at ###-###-####
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s in February to receive our free security system installation package for his home In return, [redacted] agreed to us Slomin’s monitoring services for a period of five years Currently [redacted] has a remaining obligation of twenty five months(See agreement attached) On [redacted] contacted Slomin’s customer service center to inform us of the renovation he was having done to his home At that time [redacted] had thirty months remaining on his monitoring agreement [redacted] was informed that we were unable to suspend his contract however we offered to put his account on a “special handling” status for up to three months [redacted] was also advised to contact us when he work was completed so that we can inspect for necessary repairs [redacted] contacted our office on and we arranged for an inspection to be performed on During the inspection our technician found the alarm system damaged and wires cutHe determined the ***’s needed an entirely new wireless alarm system installed Upon review of Slomin’s technician inspection report, Slomin’s retention specialist Stephen quoted [redacted] $to install a new wireless system The new system was to include a new panel & keypad; arming of three doors; arming one window; installing one motion detector Slomin’s would not have been not able to provide [redacted] with a repair quote at the time he informed our office of his intended renovation There would have been no way for Slomin’s to assume the anticipated repairs and /or replacement of equipment that would be necessary until the renovations were completed Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention Slomin’s does apologize for any inconvenience [redacted] feels we may have caused Unfortunately Slomin’s cannot cover the cost to reinstall the ***’s security systemSlomin’s would like to perform the installation for [redacted] and we are willing to work with him by possibly creating a reasonable payment arrangement for the $cost Slomin’s can offer a payment arrangement of: 25% deposit $paid prior to installation; remaining balance $to be paid over five equal monthly payments of $ The first payment of $would be due thirty days after the installation is completed If [redacted] would like to take advantage of this arrangement, we ask that he contact customer service at his earliest convenience If you should have any questions, please contact me at ###-###-####