[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused We visited [redacted] ’s home on with the intention reconnecting his alarm system after he switched to another security service provider However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation We were led to believe that all of the proper components of the alarm system were available at the time [redacted] [redacted] scheduled the appointment with our customer service representative After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system Slomin’s completed the necessary repairs on If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service Supervisor [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we signed up for this promotion we were told that if the price of oil goes lower we would get the lower priceWe know that it was lower because a few hours before they delivered the oil someone from slomins was trying to sell it for $We were also told that we would be able to call for the oil to be deliveredThat did not happen We were told they deliver it when they want to even if we did not need the oil We were lied to on several account - the sales man said one thing and they did something totally differentWe will never work with this company again and every one I know and so will know about these practices so they do not deal with slomins either[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
October **, [redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s has performed a thorough review of [redacted] account Since *** [redacted] account was reinstated with Slomin’s and the upgrade to his alarm system was performed in August of 2014, [redacted] alarm system was in fine working order When the break in was reported to our office on 62015, [redacted] informed Slomin’s customer service representative Ginny that the entry point appeared to be an opened window in the kitchen Ginny proceeded to schedule an inspection at [redacted] home for the next business day which was Monday [redacted] had to cancel this appointment last minute and was rescheduled for the following afternoon on Upon our technician’s arrival to [redacted] home on 62015, he found that there was another alarm system installed in place of Slomin’s system He also saw components of our alarm system in a box that was in the home Unfortunately because of this, our technician was not able to run any checks or tests of the alarm system during the inspection Slomin’s also cannot confirm the length of time that our equipment had been removed and placed into a box to detect if any possible devices were faulty.Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter In this case, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention Slomin’s does apologize for any inconvenience [redacted] feels we may have caused, however we do not feel any compensation is due to [redacted] *** [redacted] should contact his homeowner’s insurance for missing items, which should be covered.If you should have any questions, please contact us at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused We visited [redacted] ’s home on with the intention reconnecting his alarm system after he switched to another security service provider However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation We were led to believe that all of the proper components of the alarm system were available at the time [redacted] [redacted] scheduled the appointment with our customer service representative After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system Slomin’s completed the necessary repairs on If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] and [redacted] have been customers with Slomin’s Security since February and we do apologize for any inconvenience the ***’ feel we may have caused On our office was contacted by the ***’ with interest in an upgrade They met with Slomin’s consultant Wayne on and signed to have their security system upgraded(See agreement attached) By law, the ***’ had three days to cancel their contract without any penalty However Slomin’s does not execute the contract until the installation is completed which was on by Slomin’s technician Jesus and field supervisor KevinThe ***’ had seven days to review the agreement in its entirety and cancel without penalty if there were any concerns Since the upgrade was performed in April 2015, the ***’ contacted our office several times because they had issues hearing the siren that is built into the new Panel\Keypad when the alarm goes off The ***’ were offered the option of installing an additional keypad and reducing the cost from $to $or relocating their existing keypad In late February the ***’ contacted our office to arrange an appointment to relocate their keypad which Slomin’s completed on at no cost [redacted] contacted our office on requesting the main number on her account be changed from her home to her cell phone Slomin’s agreed to honor her request but written notice was required before doing so because it negates our security policy Slomin’s call procedure typically requires us to call the home phone number first If it is a alarm signal received the homeowner can confirm such by giving the proper account code word When calling a cell phone, in some cases our customer may not be at the premise and they must make the quick decision whether or not they want our central station operator to contact the police Slomin’s also has the option available to call two phone numbers oppose to one before calling the police in response to an alarm signal We still suggest calling the home phone number first Providing reliable and low cost home security has been a Slomin's hallmark since As mentioned above the ***’ have been customer of Slomin’s since Slomin’s takes it very seriously when a customer feels they are not receiving the service they are paying for The aforementioned options are still available to the ***’ Unfortunately should they decide to discontinue their alarm services at this time, they will be subject to an early termination fee of $for the remaining forty five month obligation on their account If you should have any questions, please contact me at ###-###-#### Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me and the matter cannot be resolved.The reason: the Slomin's Inc had sent a technician the second day after the delivery in dispute was made on to measure the oil in the tankThe measure measure result of measure is and ½ inch deep, which will translate into according to the Slomin’s technicianThat means the tank must had empty and the burner had to stpped working with gallaon at the bottom (It will require more than that to be operationableThe previous delivery was made on (fill up) and our uasge showed it would be impossible to have consummered gallons in less than two months in a summer time for our family.The best thing I can think is Slomin will make a delivery when its costomer has 1/or 1/tangk of oil, this can be also proved by the amount of oil they put in our tanl in the past monthsAt most, assumming our tank was 1/full, they can put in aproximately about at the maximum, or with 1/tank full levelThere were three times in the past that Slomin delivered a little over 50% of the tank capacity in the winter time with time intervals ranging from days to days, this is for winter time and delivery should be more frequent.During the past three months, Slomin's cannot answer my questions with a reasonable or satisfactory explanation and they seem not to be in the direction to solve the puzzle-when every possible reason ha been excluded: oil pipe linking, gauge reading is incorrect, consummer had excessive usage- why gallons was made and the tank is still in short of at least gallons and our past indicators for a near empty tank, the maximum we can get was gallons-because this is an old tank and it require a certain amount (at least or more gallons as the deposit) Now with almost four months passed, we still have about more than 3/in the tank, indicating as consummer we are not a heavy userIf they measure again, it still cannot solve the problem that happened on 62015.Attached please see Slomin's delivery in past months to our house and detailed day betwenn delivery, average use per day, etc.Thank you for your time[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
November **, [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***[redacted] has been a Slomin’s customer since October and since that time has been an exemplary customer However, as stipulated under the terms and conditions of [redacted] service agreement system check-ups are to be performed between the months of April and September [redacted] previous heating system chewas performed on 62014.Due to the mild fall season that we have been experiencing thus far, Slomin’s did contact [redacted] and was able to accommodate with a system chedate which was completed on 112015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] Please accept this notice as Slomin’s response the complaint of consumer [redacted] Please see [redacted] ledger attached The fee of $that [redacted] mentions in his complaint has been removed from his account since If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***. [redacted] established an account with Slomin’s in November 2009... at his home in Douglasville, Georgia to receive our free alarm installation package. In return, he agreed to use Slomin’s monitoring services for five years. The Hicks’ remained Slomin’s customers beyond their five year monitoring obligation until they cancelled due to moving. The Hicks’ signed again with Slomin’s at their new home on 92015. The new agreement was signed electronically and a copy was emailed to [redacted] . (See agreement attached) Mr. and Mrs. [redacted] rented their new home. Slomin’s rental monitoring agreements are for three years at $39.95 per month and $300.00 towards the cost of the installation package. As long time customers, The Hicks’ received Slomin’s installation package at no cost. The security system installation was completed on 102015. On 62016, [redacted] contacted our office to discuss cancellation of his account at his rental home. At that time there were twenty eight months remaining on his thirty six month monitoring agreement. [redacted] was offered the option to transfer his services to his new home to complete the remainder of his monitoring obligation, but as his agreement states there would be a $49.00 reactivation fee to do so. [redacted] declined the transfer option because he was moving into a gated community and there was no need for the alarm system. [redacted] was advised that there would be an early termination fee of $1063.40. Slomin’s Retention Department specialist Natalie offered [redacted] a reduced fee of $595.00 to settle his monitoring obligation. [redacted] continued to dispute his monitoring obligation and the contract signed for the free installation performed in October. [redacted] call was escalated to Slomin’s Retention Department manager Stephen. After several discussions, in an attempt to maintain customer relations, Stephen offered [redacted] the following final options: Waive entire obligation if new tenant where alarm was installed signs to use Slomin’s for two or more yearsSettle obligation for $100.00 if new tenant signs for one yearSettle entire obligation for $400.00 if option one or two do not take place On 62016, [redacted] contacted our office and paid the $100.00 settlement offer mentioned in option two above. Unfortunately no account has been established by the new occupant of the Hicks’ former residence to date. Slomin’s has always cooperated with The RevDex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. The options listed above are still available to [redacted] and will remain available until 92016 which is approximately ninety days from the date of cancellation. If you should have any questions, please contact us at [redacted]
[redacted] [redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The only contractual obligation [redacted] has with Slomin’s is for the camera systemSlomin’s is willing to terminate that agreement without penalty as long as we receive a proper written request from [redacted] As previously stated, Slomin’s is willing to accept the letter with the termination fee paragraph removed To further elaborate, if [redacted] sends in the cancellation request, her entire account, with Slomin’s, will be cancelled without penaltySlomin’s does not remove equipment but [redacted] can dispose of the equipment as she wishes If you should have any questions, please contact us at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s IncTell us why here
[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Please see attached Slomin’s response to *** [redacted] complaint dated As requested the Econo Pak service plan was removed from their account A full credit of $was issued for the cost and the scheduled appointment for was cancelled (See ledger attached and notice) During the month of February, Slomin’s made attempts by phone and written notice for the Trentini’s regarding their scheduled oil delivery but to no avail Unfortunately their account was cancelled due to being inactive for oil delivery On [redacted] contacted our office to request his account be reinstatedSlomin’s honored his request and a delivery was made on On 52016, our office was contacted with the request of scheduling another appointment for a heating system check-up Slomin’s customer service representative Sean scheduled an appointment for and added the account to Slomin’s Stalist if a sooner appointment becomes available If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience *** [redacted] feels we may have caused It appears that [redacted] sent an email a general address marked for no reply and was not received by our office All consumer email inquiries are sent to [redacted] To settle the matter Slomin’s will adjust the delivery made to [redacted] s home on for gallons to $Upon receipt of $payment, Slomin’s will remove all remaining charges If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The horrible customer service continues! I was contacted by MrD [redacted] from Slomin’son MrD [redacted] apologizedfor all the trouble and told me if I could provide him with any documentationthat I was in fact converting to gas that he would “ [redacted] ***” I faxed him later that night the initial townpermit to remove the oil tank, the finalized town certificate that the tank wasremoved, the contract I have with the local gas company to run the line andmeters to my house, as well as the sketch the oil company made After several failed attempts to reach MrD [redacted] in which all ended with me getting a run around from slomin’s reps, he finally calledme back on MrD [redacted] offeredto credit my account half of the bill Irejected his offer and explained I had provided him with more documentationthen he had even asked for and it was my understanding that if I provided thedoc I would get the bill credited in full, his response was “he thought hissupervisor would issue the full credit but instead did half I told him I was unhappy with the resolutionbecause I did contact them back in February and the rep should have explainedwhat I would need to do at that point or in the future Also the sketch I provided from the gascompany dated on 4/*/even says “oil tank to be removed prior to installation”so that even shows that I had been planning this change for a year He agreed with all my points and said hewould take this back to his supervisor and call me back the next day Still haven’t heard back from him but insteadI receive a message the next day from Revdex.com about slomin’s response Im really not sure why slomin’s feels the need to play gameswith unhappy customers instead of handling the issues in a timely matter! How much clearer can the doc I sent thembe? I think I have jumped through enoughhoops here and played enough games with the slomin’s personnel, my patience isrunning thin! I feel it is fare that I am asking for a full refund for aoil drop I didn’t want or even get to use for that matter To add insult to injury I had to pay extrafor a company to remove the oil prior to getting the oil tank removed, which I wouldnot have needed to do if slomin’s didn’t make the mistake in the 1stplace! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have received the bill from Nassau County.It is for $and as an on time paying customer I expect that fee to be covered by Slomins.They install equipment that they purchase from their chosen manufacturer so it is up to them to make sure it's working equipment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After I sent the original complaint to Revdex.com, which was an almost exact copy of a letter I sent to Slomin's, I was contacted by a representative from their billing department / accounts receivableHe called me the Monday after the letter was sentWe spoke on the phone for a few minutes, and I was promised a call back by WednesdayIn continuing with the pattern of Slomin's failing to return calls, he didn't call me back until I sent the attached fax to the Slomin's offices His attempt at resolution was unacceptedSlomin's want's me to pay $to get out of an alarm contract that was void because the system was NEVER setup in the first placeTo top it all off, fire service never worked, despite paying for their smoke detector, and their monitoring Slomin's dropped the ball, but we're not going to be accountable for it [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This still doesn't address the fact that I requested a yearly maintenance, and then I was told that since we did not buy enough oil, and we were denied service. And also for the fact of the time before that for emergency service that we were going to have to wait 2 days. and I had to fight with them to get someone over in the middle of the night.The fact is that I paid for a service. when I went to use that service, I was denied. and if you record calls and go back and listen to it, you will see that. I am not making this up. If I did not call, and didnt request the service, then I would have been fine.this would have been my fault. But that was not the case. I was DENIED using the service I paid for. And I am sorry, I do not think that I should have to pay for the contract when I was not allowed to use it. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I finally talked to someone at Slomins yesterdayThey called the wrong number and made a appointment without my approvalThey showed up to the house with out my knowledgeI finally got their emails a few days later after my mother was read muted to the hospitalIt's very heard to deal with this while both parents are in the hospital and they don't send me the correct forms the first time and call the wrong numberThe person I talked to yesterday finally helped me with the situationIt's unprofessional for a company this size to work in this way In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** As of 32016, it appears the ***’s billing issue has been resolved (See ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely,
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed to assume the remaining thirty month obligation of our customer [redacted] ***(See Assignment & Assumption agreement attached) When Slomin’s inherits a new customer after a contractual obligation is transferred, we send a consultant to meet with them to establish their security information (exCode word, emergency contacts, monitoring agreement) Slomin’s also arranges a courtesy visit for one of our technicians to perform a check and test of the alarm system which was done for [redacted] on During the visit it was found that [redacted] did not have a phone line to connect the security system to as required in Slomin’s monitoring agreement In lieu of the phone line, Slomin’s offered [redacted] the option of installing a Radio Back up transmitter This device allows us the ability to monitor alarm signals over a wireless network [redacted] was advised of the $cost for installation and an additional $per month for monitoring cost [redacted] was also informed of a different alarm system available for install that includes a backup radio but there would additional cost to convert her alarm system so adding the radio was the preferred option Unfortunately [redacted] declined to have the radio transmitter installed and decided to cancel her account Because she assumed the thirty month obligation from [redacted] ***, [redacted] ’s account was billed an early termination fee of $ Slomin’s has always cooperated with Consumer Affairs in resolving matters that come to your attention and we apologize for any inconvenience [redacted] feels we may have caused Slomin’s would like to possibly resume services with [redacted] In an attempt to maintain good customer relations, Slomin’s is willing to install the radio backup transmitter at no charge However [redacted] would still be responsible to pay the additional $per month for the wireless network subscription making her total monthly cost $If [redacted] would like to take advantage of this offer to reinstate her account we ask that she contact our customer service center at her earliest convenience If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused We visited [redacted] ’s home on with the intention reconnecting his alarm system after he switched to another security service provider However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation We were led to believe that all of the proper components of the alarm system were available at the time [redacted] [redacted] scheduled the appointment with our customer service representative After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system Slomin’s completed the necessary repairs on If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service Supervisor [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we signed up for this promotion we were told that if the price of oil goes lower we would get the lower priceWe know that it was lower because a few hours before they delivered the oil someone from slomins was trying to sell it for $We were also told that we would be able to call for the oil to be deliveredThat did not happen We were told they deliver it when they want to even if we did not need the oil We were lied to on several account - the sales man said one thing and they did something totally differentWe will never work with this company again and every one I know and so will know about these practices so they do not deal with slomins either[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
October **, [redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s has performed a thorough review of [redacted] account Since *** [redacted] account was reinstated with Slomin’s and the upgrade to his alarm system was performed in August of 2014, [redacted] alarm system was in fine working order When the break in was reported to our office on 62015, [redacted] informed Slomin’s customer service representative Ginny that the entry point appeared to be an opened window in the kitchen Ginny proceeded to schedule an inspection at [redacted] home for the next business day which was Monday [redacted] had to cancel this appointment last minute and was rescheduled for the following afternoon on Upon our technician’s arrival to [redacted] home on 62015, he found that there was another alarm system installed in place of Slomin’s system He also saw components of our alarm system in a box that was in the home Unfortunately because of this, our technician was not able to run any checks or tests of the alarm system during the inspection Slomin’s also cannot confirm the length of time that our equipment had been removed and placed into a box to detect if any possible devices were faulty.Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter In this case, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention Slomin’s does apologize for any inconvenience [redacted] feels we may have caused, however we do not feel any compensation is due to [redacted] *** [redacted] should contact his homeowner’s insurance for missing items, which should be covered.If you should have any questions, please contact us at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience [redacted] feels we may have caused We visited [redacted] ’s home on with the intention reconnecting his alarm system after he switched to another security service provider However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation We were led to believe that all of the proper components of the alarm system were available at the time [redacted] [redacted] scheduled the appointment with our customer service representative After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system Slomin’s completed the necessary repairs on If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] and [redacted] have been customers with Slomin’s Security since February and we do apologize for any inconvenience the ***’ feel we may have caused On our office was contacted by the ***’ with interest in an upgrade They met with Slomin’s consultant Wayne on and signed to have their security system upgraded(See agreement attached) By law, the ***’ had three days to cancel their contract without any penalty However Slomin’s does not execute the contract until the installation is completed which was on by Slomin’s technician Jesus and field supervisor KevinThe ***’ had seven days to review the agreement in its entirety and cancel without penalty if there were any concerns Since the upgrade was performed in April 2015, the ***’ contacted our office several times because they had issues hearing the siren that is built into the new Panel\Keypad when the alarm goes off The ***’ were offered the option of installing an additional keypad and reducing the cost from $to $or relocating their existing keypad In late February the ***’ contacted our office to arrange an appointment to relocate their keypad which Slomin’s completed on at no cost [redacted] contacted our office on requesting the main number on her account be changed from her home to her cell phone Slomin’s agreed to honor her request but written notice was required before doing so because it negates our security policy Slomin’s call procedure typically requires us to call the home phone number first If it is a alarm signal received the homeowner can confirm such by giving the proper account code word When calling a cell phone, in some cases our customer may not be at the premise and they must make the quick decision whether or not they want our central station operator to contact the police Slomin’s also has the option available to call two phone numbers oppose to one before calling the police in response to an alarm signal We still suggest calling the home phone number first Providing reliable and low cost home security has been a Slomin's hallmark since As mentioned above the ***’ have been customer of Slomin’s since Slomin’s takes it very seriously when a customer feels they are not receiving the service they are paying for The aforementioned options are still available to the ***’ Unfortunately should they decide to discontinue their alarm services at this time, they will be subject to an early termination fee of $for the remaining forty five month obligation on their account If you should have any questions, please contact me at ###-###-#### Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me and the matter cannot be resolved.The reason: the Slomin's Inc had sent a technician the second day after the delivery in dispute was made on to measure the oil in the tankThe measure measure result of measure is and ½ inch deep, which will translate into according to the Slomin’s technicianThat means the tank must had empty and the burner had to stpped working with gallaon at the bottom (It will require more than that to be operationableThe previous delivery was made on (fill up) and our uasge showed it would be impossible to have consummered gallons in less than two months in a summer time for our family.The best thing I can think is Slomin will make a delivery when its costomer has 1/or 1/tangk of oil, this can be also proved by the amount of oil they put in our tanl in the past monthsAt most, assumming our tank was 1/full, they can put in aproximately about at the maximum, or with 1/tank full levelThere were three times in the past that Slomin delivered a little over 50% of the tank capacity in the winter time with time intervals ranging from days to days, this is for winter time and delivery should be more frequent.During the past three months, Slomin's cannot answer my questions with a reasonable or satisfactory explanation and they seem not to be in the direction to solve the puzzle-when every possible reason ha been excluded: oil pipe linking, gauge reading is incorrect, consummer had excessive usage- why gallons was made and the tank is still in short of at least gallons and our past indicators for a near empty tank, the maximum we can get was gallons-because this is an old tank and it require a certain amount (at least or more gallons as the deposit) Now with almost four months passed, we still have about more than 3/in the tank, indicating as consummer we are not a heavy userIf they measure again, it still cannot solve the problem that happened on 62015.Attached please see Slomin's delivery in past months to our house and detailed day betwenn delivery, average use per day, etc.Thank you for your time[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
November **, [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***[redacted] has been a Slomin’s customer since October and since that time has been an exemplary customer However, as stipulated under the terms and conditions of [redacted] service agreement system check-ups are to be performed between the months of April and September [redacted] previous heating system chewas performed on 62014.Due to the mild fall season that we have been experiencing thus far, Slomin’s did contact [redacted] and was able to accommodate with a system chedate which was completed on 112015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] Please accept this notice as Slomin’s response the complaint of consumer [redacted] Please see [redacted] ledger attached The fee of $that [redacted] mentions in his complaint has been removed from his account since If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***. [redacted] established an account with Slomin’s in November 2009... at his home in Douglasville, Georgia to receive our free alarm installation package. In return, he agreed to use Slomin’s monitoring services for five years. The Hicks’ remained Slomin’s customers beyond their five year monitoring obligation until they cancelled due to moving. The Hicks’ signed again with Slomin’s at their new home on 92015. The new agreement was signed electronically and a copy was emailed to [redacted] . (See agreement attached) Mr. and Mrs. [redacted] rented their new home. Slomin’s rental monitoring agreements are for three years at $39.95 per month and $300.00 towards the cost of the installation package. As long time customers, The Hicks’ received Slomin’s installation package at no cost. The security system installation was completed on 102015. On 62016, [redacted] contacted our office to discuss cancellation of his account at his rental home. At that time there were twenty eight months remaining on his thirty six month monitoring agreement. [redacted] was offered the option to transfer his services to his new home to complete the remainder of his monitoring obligation, but as his agreement states there would be a $49.00 reactivation fee to do so. [redacted] declined the transfer option because he was moving into a gated community and there was no need for the alarm system. [redacted] was advised that there would be an early termination fee of $1063.40. Slomin’s Retention Department specialist Natalie offered [redacted] a reduced fee of $595.00 to settle his monitoring obligation. [redacted] continued to dispute his monitoring obligation and the contract signed for the free installation performed in October. [redacted] call was escalated to Slomin’s Retention Department manager Stephen. After several discussions, in an attempt to maintain customer relations, Stephen offered [redacted] the following final options: Waive entire obligation if new tenant where alarm was installed signs to use Slomin’s for two or more yearsSettle obligation for $100.00 if new tenant signs for one yearSettle entire obligation for $400.00 if option one or two do not take place On 62016, [redacted] contacted our office and paid the $100.00 settlement offer mentioned in option two above. Unfortunately no account has been established by the new occupant of the Hicks’ former residence to date. Slomin’s has always cooperated with The RevDex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. The options listed above are still available to [redacted] and will remain available until 92016 which is approximately ninety days from the date of cancellation. If you should have any questions, please contact us at [redacted]
[redacted] [redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The only contractual obligation [redacted] has with Slomin’s is for the camera systemSlomin’s is willing to terminate that agreement without penalty as long as we receive a proper written request from [redacted] As previously stated, Slomin’s is willing to accept the letter with the termination fee paragraph removed To further elaborate, if [redacted] sends in the cancellation request, her entire account, with Slomin’s, will be cancelled without penaltySlomin’s does not remove equipment but [redacted] can dispose of the equipment as she wishes If you should have any questions, please contact us at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s IncTell us why here
[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Please see attached Slomin’s response to *** [redacted] complaint dated As requested the Econo Pak service plan was removed from their account A full credit of $was issued for the cost and the scheduled appointment for was cancelled (See ledger attached and notice) During the month of February, Slomin’s made attempts by phone and written notice for the Trentini’s regarding their scheduled oil delivery but to no avail Unfortunately their account was cancelled due to being inactive for oil delivery On [redacted] contacted our office to request his account be reinstatedSlomin’s honored his request and a delivery was made on On 52016, our office was contacted with the request of scheduling another appointment for a heating system check-up Slomin’s customer service representative Sean scheduled an appointment for and added the account to Slomin’s Stalist if a sooner appointment becomes available If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience *** [redacted] feels we may have caused It appears that [redacted] sent an email a general address marked for no reply and was not received by our office All consumer email inquiries are sent to [redacted] To settle the matter Slomin’s will adjust the delivery made to [redacted] s home on for gallons to $Upon receipt of $payment, Slomin’s will remove all remaining charges If you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The horrible customer service continues! I was contacted by MrD [redacted] from Slomin’son MrD [redacted] apologizedfor all the trouble and told me if I could provide him with any documentationthat I was in fact converting to gas that he would “ [redacted] ***” I faxed him later that night the initial townpermit to remove the oil tank, the finalized town certificate that the tank wasremoved, the contract I have with the local gas company to run the line andmeters to my house, as well as the sketch the oil company made After several failed attempts to reach MrD [redacted] in which all ended with me getting a run around from slomin’s reps, he finally calledme back on MrD [redacted] offeredto credit my account half of the bill Irejected his offer and explained I had provided him with more documentationthen he had even asked for and it was my understanding that if I provided thedoc I would get the bill credited in full, his response was “he thought hissupervisor would issue the full credit but instead did half I told him I was unhappy with the resolutionbecause I did contact them back in February and the rep should have explainedwhat I would need to do at that point or in the future Also the sketch I provided from the gascompany dated on 4/*/even says “oil tank to be removed prior to installation”so that even shows that I had been planning this change for a year He agreed with all my points and said hewould take this back to his supervisor and call me back the next day Still haven’t heard back from him but insteadI receive a message the next day from Revdex.com about slomin’s response Im really not sure why slomin’s feels the need to play gameswith unhappy customers instead of handling the issues in a timely matter! How much clearer can the doc I sent thembe? I think I have jumped through enoughhoops here and played enough games with the slomin’s personnel, my patience isrunning thin! I feel it is fare that I am asking for a full refund for aoil drop I didn’t want or even get to use for that matter To add insult to injury I had to pay extrafor a company to remove the oil prior to getting the oil tank removed, which I wouldnot have needed to do if slomin’s didn’t make the mistake in the 1stplace! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have received the bill from Nassau County.It is for $and as an on time paying customer I expect that fee to be covered by Slomins.They install equipment that they purchase from their chosen manufacturer so it is up to them to make sure it's working equipment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After I sent the original complaint to Revdex.com, which was an almost exact copy of a letter I sent to Slomin's, I was contacted by a representative from their billing department / accounts receivableHe called me the Monday after the letter was sentWe spoke on the phone for a few minutes, and I was promised a call back by WednesdayIn continuing with the pattern of Slomin's failing to return calls, he didn't call me back until I sent the attached fax to the Slomin's offices His attempt at resolution was unacceptedSlomin's want's me to pay $to get out of an alarm contract that was void because the system was NEVER setup in the first placeTo top it all off, fire service never worked, despite paying for their smoke detector, and their monitoring Slomin's dropped the ball, but we're not going to be accountable for it [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This still doesn't address the fact that I requested a yearly maintenance, and then I was told that since we did not buy enough oil, and we were denied service. And also for the fact of the time before that for emergency service that we were going to have to wait 2 days. and I had to fight with them to get someone over in the middle of the night.The fact is that I paid for a service. when I went to use that service, I was denied. and if you record calls and go back and listen to it, you will see that. I am not making this up. If I did not call, and didnt request the service, then I would have been fine.this would have been my fault. But that was not the case. I was DENIED using the service I paid for. And I am sorry, I do not think that I should have to pay for the contract when I was not allowed to use it. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I finally talked to someone at Slomins yesterdayThey called the wrong number and made a appointment without my approvalThey showed up to the house with out my knowledgeI finally got their emails a few days later after my mother was read muted to the hospitalIt's very heard to deal with this while both parents are in the hospital and they don't send me the correct forms the first time and call the wrong numberThe person I talked to yesterday finally helped me with the situationIt's unprofessional for a company this size to work in this way In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** As of 32016, it appears the ***’s billing issue has been resolved (See ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely,
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed to assume the remaining thirty month obligation of our customer [redacted] ***(See Assignment & Assumption agreement attached) When Slomin’s inherits a new customer after a contractual obligation is transferred, we send a consultant to meet with them to establish their security information (exCode word, emergency contacts, monitoring agreement) Slomin’s also arranges a courtesy visit for one of our technicians to perform a check and test of the alarm system which was done for [redacted] on During the visit it was found that [redacted] did not have a phone line to connect the security system to as required in Slomin’s monitoring agreement In lieu of the phone line, Slomin’s offered [redacted] the option of installing a Radio Back up transmitter This device allows us the ability to monitor alarm signals over a wireless network [redacted] was advised of the $cost for installation and an additional $per month for monitoring cost [redacted] was also informed of a different alarm system available for install that includes a backup radio but there would additional cost to convert her alarm system so adding the radio was the preferred option Unfortunately [redacted] declined to have the radio transmitter installed and decided to cancel her account Because she assumed the thirty month obligation from [redacted] ***, [redacted] ’s account was billed an early termination fee of $ Slomin’s has always cooperated with Consumer Affairs in resolving matters that come to your attention and we apologize for any inconvenience [redacted] feels we may have caused Slomin’s would like to possibly resume services with [redacted] In an attempt to maintain good customer relations, Slomin’s is willing to install the radio backup transmitter at no charge However [redacted] would still be responsible to pay the additional $per month for the wireless network subscription making her total monthly cost $If [redacted] would like to take advantage of this offer to reinstate her account we ask that she contact our customer service center at her earliest convenience If you should have any questions, please contact me at ###-###-####