FragranceNet.com, Inc

*** refund processed:Payment Sent (Unique Transaction ID # ***)Sent to:*** *** *** *** ** *** *** ** ***
*** ***
*** *** ***
*** *** ***
*** ***
***
*** *** ***
*** ***
***
***
***
*** *** ***
*** *** *** ***
*** *** * *** ***

We have contacted *** *** to ensure cancellation of subscription

This customer spoke with our Customer Service Representative on 1/*/to alert of the lost package. Tracking shows no movement since 12/**/2014. Refund issued in full

Customer was emailed yesterday. Return Merchandise Authorization created and sent to customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resoswer Here]
The statement regarding the refund is not trueI did not receive any refunds as of 8:25pm Jan *, I am willing to fax you my bank statement provingThe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not
true, payment was not completed through ***, it was an international transfer and they insisted on this payment methodThey refused *** and Credit Cards from the beginning.I have International transfer number that shows payment was received not voided as claimed by fragrancenet.Please solve this issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have confirmed the magazine subscrpbtion has been cancelled. If there is another issue with this order, please advise

Return Merchandise Authorization created and label emailed to customer. Refund will be processed immediately upon receipt of returned product

When customer placed order on our website, it was clearly stated that standard shipping (which she chose) is NOT a guaranteed service. Email was sent asking if she wanted a refund or reshipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The answer is not responsive to my complaint but it appears unnecessary to continue with this processThe company indicates my subscription was cancelled and it has beenMy more significant issue is that customers of FragranceNet should be able to opt-out or explicitly consent to their names being provided to other vendorsI was NOT afforded an opportunity to opt-out and did not approve their providing my personal email to other vendors
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

FragranceNet.com does not have a live chat - no way this customer utilized this tool on our site. Refund has been processed for damaged bottle

Package was lost in transit. Issued refund in full

Return Merchandise Authorization was created and emailed to customer on 12/**/2014. Once package has been received refund will be processed. Package is still in transit back to us

Package was never received by customer as it was lost in transit by the common carrier. Processed refund in full

Package was never received and customer was never notified about the skin care delay. Package was shipped however lost in transit. A full refund has been issued

Refund issued

Customer was told on 11/*/that a full refund would be issued and the ship fee would be reimbursed by a gift certificate

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Upon our investigation, we have no correspondence from this customer with the email address given of*. We have located her order in our system, tracked it and see that it was
never delivered by the common carrier. A refund has been issued in full/ *** ***
*** ** ***
***
*** ***
*** ***

Order will be delivered 3/*/Tracking #*** * *** * ***

This promotion does not provide the ability to give the customer the option to cancel the magazine on our website. Additionally, the only information transferred to M2M Media is name and address. Credit card information is not transmitted to them